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Comprehensive Ambulatory Care EHR & PM Suites 2026
How Ambulatory Care Organizations Leverage Vendor Suites & Third Parties to Achieve Outcomes
Author
Chris Clune
Author
Alex McIntosh
As ambulatory care organizations (with 11+ physicians) increasingly look to streamline their clinical, operational, and financial workflows, many are evaluating the breadth and effectiveness of comprehensive EHR and PM suites compared to those of third-party solutions. Though many first consider their core EHR and PM vendor when seeking new functionality or technology, nearly all respondents continue to rely on select third parties; the key distinction is whether those tools function as strategic add-ons or necessities to close core gaps. This report—KLAS’ first to take a combined look at ambulatory care EHR and PM solutions together as comprehensive suites—examines customer satisfaction with core EHR/PM solutions’ functionality, drivers of third-party adoption, and the realized benefits of broad adoption of an integrated suite.
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Key Findings:
- The Greatest Operational & Integration Benefits Are Realized When Core EHR/PM Suites Are Well Aligned
- Epic & athenahealth Lead with Strong Functionality & Broad Suite Performance in the Independent Ambulatory Care EHR/PM Market
- Patient-Facing Gaps Drive Widespread Use of Third-Party Solutions for NextGen Healthcare, eClinicalWorks & Greenway Health Customers
- Organizations Using Greenway Health, NextGen Healthcare & eClinicalWorks Face Bigger Gaps, While Epic & athenahealth Customers Turn to Third Parties to Supplement Niche Needs
Writer
Carlisa Cramer
Designer
Breanne Hunter
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2026 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.