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2023 BEST IN KLAS
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Comprehensive Ambulatory Platforms 2021
What to Expect from a Single Source
Author
Aaron Gleave
Author
Alex McIntosh
Current Time Inside Cache Tag Helper: 12/1/2023 6:26:19 AM and Model.reportId = 1728
Looking to improve integration and reduce vendor complexity, ambulatory organizations have recently accelerated efforts to consolidate their technology solutions. However, their EMR vendor’s portfolio may have gaps or may not stack up in certain areas to the specialized functionality of best-of-breed solutions. To help organizations determine whether a consolidated IT approach is best for them, KLAS conducted in-depth interviews with ambulatory organizations that have broadly and deeply adopted their EMR vendor’s technology portfolio. These customers’ feedback reveals what technology is adopted today, where gaps still exist, and what benefits and potential pitfalls other organizations may want to consider as they move toward consolidation.Vendors that offer a wide range of IT solutions for ambulatory practices were invited to submit a list of the organizations that have most broadly and deeply adopted their ambulatory portfolios (eClinicalWorks elected not to participate and MEDITECH did not have enough standalone ambulatory customers to qualify). Five “deep adopters” were interviewed for each participating vendor. Their insights are intended to help other organizations understand the current best-case scenario with a comprehensive ambulatory platform.
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Key Findings
- Epic, NextGen Healthcare & Cerner Get High Marks for Breadth of Portfolio; Virtual Care the Most Common Gap Filled by Third Parties
- Cerner Has Obvious Gap in PM; RevElate May Be Opportunity for Improvement
- Strong External Integration Leads to Improved Care for Cerner & Epic Customers
- All Interviewed NextGen Healthcare & Epic Customers Report Cost Savings or Gains in Revenue
- Depth of Functionality Most Common Roadblock to Comprehensive Approach
- Voice of the Customer
Writer
Elizabeth Pew
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2023 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.