Digital Transformation Consulting 2023
Transforming the Consumer Healthcare Experience

Author
Warren Whitford

Author
Dan Czech

Author
Robbie Bullough

April 20, 2023 | Read Time: 11 minutes

Healthcare organizations have been moving toward digital transformation for over a decade, and the COVID-19 pandemic, increased consumerism, and shrinking margins have furthered this momentum. Many forward-thinking organizations are embracing technology-led transformation and positioning themselves as leaders in the new digital health race, and the rest can’t afford to be left behind. In KLAS’ Healthcare Consulting and Services 2021 report, consumer engagement was the emerging challenge most often reported. Many organizations are engaging with consulting firms to improve their digital health capabilities and ultimately the consumer experience. Within the last year, KLAS has published a series of First Look reports evaluating client experiences with digital transformation consulting firms. This report takes a comprehensive look at these and other firms and also provides an overview of the digital transformation consulting market.

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Key Findings:

Digital Transformation Consulting Market Overview: Improved Consumer Experience Is the Outcome Most Often Achieved
Chartis & ECG Management Consultants Most Consistently Meet Client Needs & Are Seen as Strategic Partners
Cross-Industry Firm Accenture Tackles Some of the Longest, Most Complex Projects
All Firms Praised for General Healthcare Knowledge and Expertise; Specific Digital Transformation Expertise Still Growing

Writer
Natalie Hopkins

Designer
Breanne Hunter

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.