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Healthcare Consulting and Services 2021
What Challenges Lie Ahead, and Who Can Help?

author - Warren Whitford
Warren Whitford
author - Lois Krotz
Lois Krotz
author - Cathy McCabe
Cathy McCabe
September 30, 2021 | Read Time: 6  minutes

Current Time Inside Cache Tag Helper: 9/26/2023 11:47:13 PM and Model.reportId = 1687

No industry has been impacted by COVID-19 quite like healthcare, and many provider organizations now have new ideas about what the future will look like. For this study, KLAS asked 140 healthcare leaders (from C-suites to directors in both IT and non-IT roles) to identify which areas of future focus are most likely to require help from consulting firms and which firms are best positioned to offer guidance.

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Current Time Inside Cache Tag Helper: 9/26/2023 11:47:13 PM and Model.reportId = 1687

Key Findings:

  1. Top Market Drivers: COVID-19, Consolidation & Financial Pressure
  2. Healthcare Organizations Tackling Emerging & Evolving Challenges Alongside the Usual Suspects
  3. Executives View Many Firms as Well Positioned to Tackle the Future
  4. In Emerging Areas, No Clear Mindshare Leaders; In Established Areas, Impact Advisors, PwC, Deloitte & Nordic Mentioned Most Often
  5. PwC, Impact Advisors Most Often Deliver Great Experiences; Deloitte Most Likely to Miss Expectations
  6. Non-IT C-Suite More Focused on Strategy & VBC; IT Counterparts Aim to Address Implementation & Staffing Challenges
author - Amanda Wind Smith
Amanda Wind Smith
author - Natalie Jamison
Natalie Jamison
author - Natalie Jamison
Project Manager
Natalie Jamison
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2023 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.