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Enabling Touchless Prior Authorization Through Real-Time API Integration
Points of Light 2026 Case Study 18
The healthcare and payer organizations in this collaboration were struggling with manual prior authorization workflows, which were increasing the administrative burden and delaying care coordination. To mitigate this challenge, the organizations partnered with Waystar to integrate the payer’s prior authorization workflow into the healthcare organizations’ EHRs. The stakeholders have piloted and achieved automation for imaging and cardiology use cases, leading to high rates of touchless decisions with quick turnaround times. Other outcomes include a reduced administrative burden and increased access to care.
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2026 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.