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Global EMR Performance 2014
Vendors are Succeeding--Where and Why?
Author
Jonathan Christensen
Acute care organizations around the world are adopting EMRs at increasing levels. KLAS spoke with 123 acute care providers outside the United States about their EMR experiences and found many differences in EMR offerings and performance. This report highlights EMR performance in Asia and the Pacific, Europe, Latin/South America, the Middle East, and Northern America.
WORTH KNOWING
VENDORS ACHIEVE REGIONAL, NOT GLOBAL, SUCCESS
Cerner and InterSystems have been deployed in the most regions, but results have varied. Cerner performs well in Europe and Canada but has struggled at times in Asia/Pacific. Conversely, InterSystems has shown some success in Asia/ Pacific and the Middle East but has struggled in Scotland. Allscripts and MEDITECH 6.0 have limited global footprints but perform well in Northern America. ChipSoft, CSC (with Lorenzo), and Epic perform highly in Europe but have no customers live in other regions yet. No single EMR vendor has been adopted globally with high success in all regions.
SEVERAL GREAT EMR OPTIONS IN EUROPE
Cerner’s numerous European customers are pleased with the service and breadth of functionality. Epic’s limited Dutch customer base is pleased with Epic’s attentiveness and integrated functionality. CSC Lorenzo (England) and ChipSoft (Netherlands)are more limited in breadth of functionality, but customers are pleased with what they have achieved at a lower cost. Providers using InterSystems, Siemens (Soarian or i.s.h.med), or older CSC or MEDITECH platforms report inadequate vendor attentiveness to problems.
GOOD, NOT GREAT, PERFORMANCE IN THE AMERICAS
In Northern America,outside the United States, MEDITECH 6.0 performs well thanks to very consistent delivery.Other vendors also perform well. Allscripts customers report better direction and recent product development. Cerner customers like their vendor’s involvement but want better access to recent product developments.Feedback on Philips Tasy in Latin/SouthAmerica is mixed.
INTERSYSTEMS HIGHEST PERFORMING IN THE MIDDLE EAST & ASIA/PACIFIC
InterSystems customers enjoy a solid product experience in both regions and very good support in the Middle East. Cerner customers in the Middle East have deep clinical adoption across many modules, but report shallow support resources. Some Australian providers reported implementation challenges with Cerner.
Project Manager
Robert Ellis
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.