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Global PACS 2019
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Global PACS 2019
Vendor Performance in Shifting Market

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The non-US PACS market is shifting—as cloud technology and lighter infrastructure replace aging C/S models, several traditional market mainstays are no longer viewed as cutting-edge technology. The need for traditional workstations has not disappeared, but healthcare organizations are looking for vendors that are developing imaging platforms that will meet customer needs today and in the future. Based on perspectives from 325 individuals at 272 organizations in 48 countries and territories outside the US, this report examines global as well as regional PACS performance.

Key Findings

  1. Sectra & Regional Vendors Best at Meeting Customers’ Product Expectations
  2. Philips CARESTREAM and Agfa HealthCare Both Addressing Future Imaging Needs
  3. Lack of Development Driving Significant Customer Frustration for Change Healthcare, Fujifilm
  4. Europe: VISUS Health IT, Sectra Deliver Exceptional Support and Technology
  5. Middle East/Africa: PaxeraHealth, Philips CARESTREAM, and MILLENSYS Top List of High-Performing Vendors
  6. Latin America: Pixeon and MV Better at Meeting Local Needs Than Multiregional Options
  7. Canada: Philips CARESTREAM Rises as Intelerad, Change Healthcare See Significant Drops in Performance
  8. Asia/Oceania: Intelerad, Philips CARESTREAM Lead a Low-Performing Region
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2019 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.