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2024
Healthcare Operations Summit 2025
Change Management & Technology Can Help Resolve Long-Standing Operational Challenges
Author
Niel Oscarson
Author
Paul Warburton
Many healthcare organizations are caught in a vicious cycle: Their operations suffer due to financial constraints and limited resources, and because of those challenges, they struggle to make changes that would improve operations. More than ever, change management and technology can help organizations streamline operations and maximize resources. This opportunity was the impetus of KLAS’ second annual Healthcare Operations Summit, held in Salt Lake City, UT, in November 2025. At this event, executive representatives from nearly 60 US healthcare organizations, HIT vendors, and consulting firms came together to discuss (1) ways that change management and technology can help overcome operational challenges and (2) best practices from organizations who have successfully improved their operations. This summit overview shares key insights from those discussions as well as from a pre-summit survey.
Writer
Natalie Hopkins
Designer
Natalie Jamison
Project Manager
Sydney Toomer
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.