KLAS Contact
Contact KLAS
Contact KLAS
2026 BEST IN KLAS
Preferences
Related Series
Improving Turnaround Times Through Integrated Prior Authorization Workflows
Points of Light 2026 Case Study 2
Ochsner Medical Center in New Orleans, Louisiana Blue, and Epic streamlined prior authorization by enabling electronic delivery of authorization letters through Epic Payer Platform, eliminating paper, fax, and portal-based retrieval. By configuring workflows that transmit PDF letters alongside authorization decisions directly into the EHR—and to members via MyChart—the collaborators reduced turnaround times, enabled instant decision-making for most cases, and removed manual scanning and cataloging steps. Supported by daily coordination and staff training, the rollout delivered meaningful efficiency gains for Ochsner Medical Center in New Orleans, including 317 hours saved across 2,781 electronic requests and consistent, timely adjudication. Additionally, payer–provider alignment was strengthened for future expansion.
If you don't have a login, getting started is easy.
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2026 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.