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Patient Engagement 2019

Patient Engagement 2019
Current and Future Trends in Vendor Selection

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Providers’ demand for effective patient engagement (PE) solutions continues to grow, as does the number of HIT vendors claiming to meet those needs. But which vendors are meeting needs today, and which are likely to play meaningful roles tomorrow? KLAS asked providers to name HIT vendors they are currently using or considering for future use: 74 organizations mentioned 109 unique vendor names. In an effort to make sense of all the options, this report is the first to apply a patient engagement–specific framework developed through the collaboration of leading provider and vendor executives at the KLAS Keystone Summit in October 2018.

Key Findings

  1. In a Wide but Shallow Field, Only CipherHealth, GetWellNetwork, and Press Ganey Stand Out
  2. In the Patient Portal Paradigm, athenahealth, Cerner, and Epic Lead; Epic Plays Deepest PE Role
  3. The Patient Engagement Framework
  4. While Keeping an Eye on Patient Experience, Providers Turn Attention to Patient Care
  5. Portal-Based Gaps and Innovation Drive Homegrown Development
  6. Vendors Called to Make Software More Usable; Services Firms Called to Assist Provider Culture Change
  7. Ear to the Ground: Going forward, what is KLAS listening for in provider interviews?
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2019 KLAS Enterprises, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.