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Quality, Patient Safety, and Risk Management 2017

Quality, Patient Safety, and Risk Management 2017
Which Solutions Improve Patient Care Outcomes?

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How broad a quality solution is in terms of performance management, patient safety, and risk management capabilities impacts how effectively providers can manage quality. In order to adapt their delivery of care and drive outcomes, providers need actionable data, timely benchmarking, and effective predictive analytics. Value-based care has necessitated deeper use of quality management and expanded regulatory requirements, including MACRA.

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Value-based care has necessitated deeper use of quality management and has caused the definition of what constitutes quality management to evolve. Providers are using quality management platforms to achieve desired patient care outcomes and submit performance metrics to regulatory agencies. Quality management has expanded to encompass three primary areas: (1) performance management, (2) patient safety, and (3) risk management. This KLAS report examines the breadth of the various vendor solutions across these areas, how actionable the vendor data is, and what kinds of benchmarking and predictive analytics capabilities the solutions provide.

Key Topics

  1. While Lacking New Juvo Customers, Conduent’s Full-Suite Platform Still Satisfies
  2. Vizient (UHC), Premier Most Broadly Support Regulatory Requirements, Including MACRA; Medisolv Best at Proactively Supporting eCQM
  3. Smaller-Footprint-Vendor Nuance Delivers Actionable Performance Data That Improves Patient Care Outcomes
  4. Vizient’s Transparency Drives High Use of Benchmarking and Predictive Analytics


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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2019 KLAS Enterprises, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.