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Reducing Administrative Friction Through Real-Time Clinical Data Exchange
Points of Light 2026 Case Study 14
Aetna CVS Health, Healthcare Organization 14, and athenahealth reduced administrative burden in VBC by replacing manual, fragmented workflows with automated, standards-based encounter-level CCD exchange. Using C-CDA, FHIR, and Da Vinci implementation guides, the collaborators enabled real-time data sharing, reinforced discrete documentation practices, and established ongoing performance reviews. Since go-live, the initiative has scaled broad exchange of encounter-level data, accelerated identification and closure of diagnosis and care gaps, and eliminated the need for providers to submit supporting documentation through payer portals.
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2026 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.