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2026 BEST IN KLAS
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RLDatix IPeople Downtime Suite 2026
Improving Access to Important Information During EHR Downtime
Author
Niel Oscarson
Author
Drew Partridge
Scheduled and unscheduled EHR downtime can pose risks for patient safety and operational efficiency within healthcare organizations. RLDatix IPeople Downtime Suite—acquired by RLDatix from IPeople Healthcare—provides access to important patient information and utilizes EHR-similar workflows to counteract these risks during EHR downtime, specifically for healthcare organizations using MEDITECH EHRs. This report evaluates the experiences of current customers both inside and outside the US, highlighting the system’s reported strengths and opportunities for improvement.
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Key Findings:
- RLDatix IPeople Downtime Suite Customer Experience: An Initial Look
- Points to Ponder
- IPeople, an RLDatix Company: Company Profile at a Glance
Project Manager
Kyle Chilton
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2026 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.