Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Oops! Looks like you don't currently have access.
Your current membership doesn't include access to this page, but don’t worry we can fix that.
To obtain access to this data,
contact Contact KLAS
at
KLAS Contact
Secure Messaging 2015
First Look at Who Providers Are Considering and Why
Current Time Inside Cache Tag Helper: 4/12/2021 12:23:01 AM and Model.reportId = 1042
To avoid security breaches and prepare for the threat of possible HIPAA audits, providers are turning to the secure messaging market. Well over 100 vendors claim to play in this rapidly emerging market, leaving providers with a daunting selection process. This report aims to simplify that process by taking an early look at the acute care secure messaging landscape to determine how providers define secure messaging, who the major players are, how deeply they are connected, and what type of objectives providers hope to accomplish going forward.Healthcare Providers,
Want to see more reports?
Not a Provider, contact us for pricing details.
HtmlReportContent Current Time Inside Cache Tag Helper: 4/12/2021 12:23:01 AM and Model.reportId= 1042 and Model.HtmlReportContent_LastWriteTimeUtcInTicks=637508207601254369
1. TIGERTEXT LEADS IN MARKET SHARE AND MINDSHARE
The high speed-to-value proposition offered by TigerText has allowed them to secure the largest market share of any secure messaging vendor. Imprivata is the only vendor whose mindshare is comparable to TigerText’s, largely due to their existing presence in healthcare. Doc Halo receives little consideration in potential deals from providers in this study but is mentioned by other vendors as a competitor in the secure messaging space, and their market share does exceed that of many widely considered vendors.
MINDSHARE/MARKET SHARE OF MARKET LEADERS
2. TIGERTEXT'S REPUTATION DRIVES ADOPTION, BUT FUNCTIONALITY AND PRICE ARE CONCERNS
Many providers are considering TigerText based on the recommendation of their peers and on the vendor’s name recognition. However, others are hesitant to contract or stay with TigerText due to high license costs and perceived functionality that does not go beyond basic secure messaging needs. Many Doc Halo customers say they chose the vendor over TigerText because they felt they could achieve the same level of functionality for a lower cost. Providers considering Imprivata and Spok are doing so largely due to the existing, positive relationship they have with the vendor through other purchases. Those considering Voalte either have an existing relationship with the vendor or feel that the functionality is more comprehensive and has more development potential than that of other vendors.
3. VOALTE PROVIDES THE MOST ROBUST INTERFACE
Voalte earns market share by leveraging their experience partnering with providers for other clinical offerings to achieve deeper integration per client than any other secure messaging vendor. Voalte customers most often report having nurse call and patient monitoring interfaces, and comparatively few non-Voalte clients report these interfaces. Imprivata and Spok have had limited success with interfaces, although neither vendor has managed to deeply interface in one area across multiple provider organizations. Similarly, TigerText and Doc Halo have isolated incidences of interfacing in many key areas; however, these interfaces have yet to be widely adopted across their customer bases. Although feedback is limited, PatientSafe Solutions’ and PerfectServe’s customer bases experience a deep level of connectivity. PatientSafe Solutions stands out for its strong EMR interface.
VALIDATED SECURE MESSAGING INTERFACES
INDUSTRY USERS
4. PROVIDERS WANT MORE THAN HIPAA COMPLIANCE FOR THE LONG TERM
For the long term, providers live with or considering a secure messaging solution are hoping to achieve goals that go beyond the basics of secure messaging, and this will require more robust functionality and interface capabilities. Because these strategic solutions require more time to be developed and deployed, many providers turn to more basic solutions as a stop-gap measure to ensure HIPAA compliance. Vendors like Doc Halo and TigerText have strategic functionality, although it has yet to be adopted by the majority of their providers.
VENDORS TO CONSIDER | A LOOK AT WHO OFFERS WHAT FUNCTIONALITY
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2021 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.