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Speech Recognition (Front-End EMR) Segment Highlight 2020 Speech Recognition (Front-End EMR) Segment Highlight 2020
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Speech Recognition (Front-End EMR) Segment Highlight 2020
Who Has Shown They Can Deliver Promised Technology?

author - Boyd Stewart
Author
Boyd Stewart
author - Emily Paxman
Author
Emily Paxman
 
June 11, 2020 | Read Time: 4  minutes

Current Time Inside Cache Tag Helper: 10/19/2021 3:00:21 AM and Model.reportId = 1404

Overall, customer satisfaction is high with the front-end speech recognition solutions from 3M (MModal), Dolbey, and Nuance. Since performance is high across the board, two key factors become important considerations as organizations decide which solution is right for them: (1) scalability— which vendors have proven able to scale to an organization of our size? and (2) delivery of new technology—which vendors have the ability to not just share plans for the future but actually roll out this technology in a successful way (i.e., install it properly, support it well, and ensure user adoption)? This report explores these key differentiators amid a number of notable market changes.

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Current Time Inside Cache Tag Helper: 10/19/2021 3:00:21 AM and Model.reportId = 1404

Key Findings:

  1. New Products and Improved Usability Contribute to Increased Satisfaction for Nuance and Dolbey Customers
  2. 3M Delivers Both Scalability and New Technology
  3. What Do Customers Say about Vendor Delivery?
author - Natalie Jamison
Designer
Natalie Jamison
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2021 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.