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Technical Services 2020

Technical Services 2020
A Tip-of-the-Spear Look at a Growing Market

Authored by: Ryan Oliver and Colin Buckley April 23, 2020 | Read Time: 8  minutes

Say what you want about meaningful use, but its success in spurring EMR adoption is hardly debatable. A wealth of healthcare data has now been captured electronically, but if it is to optimize patient care and provider collaboration, it must be available in a useful, accessible format. A broad range of technical skills are needed to convert data and integrate clinical applications, analytics tools, and other platforms. For help in this area, many provider organizations turn to the technical expertise of services firms. This report—focused on an initial subset of these firms (see below)—examines performance and capabilities in a market that sees high satisfaction overall.

Healthcare Providers,
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Key Findings

  1. Report Context and Industry Insights
  2. What Are Technical Services?
  3. Which Firms Are Measured in This Report?
  4. Who Does What (and for Who)?
  5. Galen Healthcare and 314e Validated with Broadest Range; NHA Most Targeted
  6. Which Firms Deliver Most Consistently?
  7. J2 Interactive and NHA Most Consistent at Satisfying Clients; Atos Reviews Mixed as Several Clients Report Significant Misses
  8. What Key Factors Drive Satisfaction?
  9. Prominence’s Staff “Blows Others’ Away”; Atos Reviews Mixed
  10. NHA, J2 Interactive, Galen Healthcare, and 314e Best at Balancing Price & Performance
  11. Firm Snapshots
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2020 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.