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2026 BEST IN KLAS
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Related Series
2024
Related Segments
Value-Based Care Enablement Services 2026
Customer Validations of Firm Offerings
Author
Benjamin Cassity
Author
Andy Paulsen
The transition from a fee-for-service payment model to a value-based care (VBC) and risk-based model can be daunting for healthcare organizations, especially those that lack the necessary data and resources to realize an ROI from VBC initiatives. Some organizations are streamlining this transition by joining accountable care organizations (ACOs) that are managed by VBC enablement services firms. With these firms’ services and technology offerings, organizations can aggregate more data, develop care management models, and effectively manage risk-based contracts. This report, a follow-up to KLAS’ 2024 guide on VBC enablement services firms, shares client validations of firms’ offerings and provides a high-level look at client satisfaction.
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Key Findings:
- Contract Type Determines Risk Exposure & Partnership Dynamics with Firm; Aledade Highlighted for Maintaining Personal Touch with Their Large Client Base
- Pearl Health, Aledade, Guidehealth & PBACO* Clients Tie Financial Returns to Strong Analytics & Partnership with Firm
- Client Experiences with CareAllies, Guidehealth & Signify Health* Vary Due to Limited Communication & Unclear Accountability
- ACO Engagement Is the Most Used Service; Ambulatory Care Clients Have a More Aggressive Approach to Value-Based Risk Contracting than Acute Care Clients
*Limited data
Writer
Natalie Hopkins
Designer
Kath Spencer
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2026 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.