Canada PACS 2024
12 March 24
| Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.
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CIO
Product
The cyber and product road maps are massive gaps. That is the biggest...
CIO
Relationship
To improve our experience as a customer, the vendor could demonstrate...
CIO
Relationship, Product
The biggest strength of Intelerad is the structured way we can get support....
CIO
Value
What I like most about the product is that it is relatively cost-effective....
Manager
Relationship, Product
IntelePACS is meeting our radiologists’ needs. It has been very stable...
Manager
Loyalty, Relationship
The biggest promise that Intelerad has failed to keep for us is their...
Manager
Relationship
The engagement from Intelerad has improved with the change of local...
Manager
Product
What I like most about the product is the highly intuitive and...
Manager
Product
The architecture of the vendor's cloud solutions needs to be changed...
Manager
Product
What I like most about the product is its ease of use, speed, and stability....