A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Market average: 77.7
Software average: 79.6
Overall performance score (100-point scale) |
Trend (2023-2024) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
||
HealthEdge
HealthRules Payer |
77.6 |
+1%
|
17
|
C-
|
B+
|
C+
|
C+
|
C
|
C
|
|
|
|
|
|
|
||||||
Cognizant
Trizetto Core Claims/Administration Solutions |
75.7 |
+15%
|
23
|
C+
|
B-
|
C+
|
C+
|
B-
|
D
|
|
50.0 |
100.0 |
Overall Performance Score (100-point scale) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
|
Advantasure
Core Administration Solutions L C |
62.7 |
3
|
F
|
D+
|
D+
|
D+
|
D
|
F
|
|
|
|
|
|
||||
athenahealth
athenaIDX Financial Risk Manager L C |
92.2 |
4
|
A-
|
A+
|
A-
|
A-
|
A
|
A
|
|
|
|
|
|
||||
Epic
Tapestry C |
78.2 |
23
|
C
|
B
|
C
|
C+
|
B
|
B-
|
|
|
|
|
|
||||
Mphasis (Eldorado)
Mphasis Eldorado Core Claims Solutions L R |
49.8 |
4
|
F
|
F
|
F
|
F
|
D
|
F
|
|
|
|
|
|
||||
SS&C Health
DST Health Solutions Core Claims/Administration Solutions L |
71 |
3
|
D+
|
C+
|
C
|
D+
|
C+
|
C-
|
|
|
|
|
|
||||
Viveka Health
Benefits Administration Platform C |
94.8 |
7
|
A+
|
A+
|
A
|
A
|
A
|
A-
|
Core Administration Solutions L C
3
athenaIDX Financial Risk Manager L C
4
Tapestry C
23
Mphasis Eldorado Core Claims Solutions L R
4
DST Health Solutions Core Claims/Administration Solutions L
3
Benefits Administration Platform C
7