TriZetto Core Claims/Administration Solutions Commentary
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Subject Expert
Boyd Stewart
VP of Payer/Provider Collaboration
Commentary Summary
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User Commentary
Relationship
Cognizant doesn't always have the best team. We have had a change to our account representative, and...
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Product
Cognizant has tried and true solutions that cover the whole gamut of healthcare. QNXT is an...
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Relationship
Cognizant doesn't keep all of their promises because sometimes, CMS mandates get in the way. There...
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Loyalty
Cognizant is doing a new third-party administrator module in Facets that we are excited about using....
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Value
Everything we need from Cognizant has such a high cost. We don’t have another option; it always...
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Operations
Cognizant should provide a little more training because whenever we are changing a system from a...
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Relationship, Product, Value
I have a great relationship with Cognizant. In our prior system, we had to do certain claims...
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Relationship, Value
We have some lower costs by bundling some of the services and product offerings from Cognizant....
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Culture
Working with the Cognizant sales team to get an engagement started is a longer and not very mature...
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Relationship, Value
Cognizant is not as flexible as they used to be. Cognizant is not doing any other great partnerships...
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Relationship
Overall, Cognizant is a decent partner. They are not the best or the worst. We have an ongoing...
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Relationship
If we have an issue with the product or if we need clarification, then the hoops we have to go...
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Product
QNXT is a good product for claims processing. We get what we put into it, so most of where the...
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Value
I would say that Cognizant avoids charging for every little thing. With my previous experience, I...
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Operations, Product
The system's ease of use really depends on users and how smart they are. There are certain modules...
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Product
I have seen worse products based on what Cognizant does and delivers. Cognizant's products are...
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Relationship, Operations
During implementations, Cognizant provides good support and resources. Overall, they really want...
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Operations
Cognizant's training doesn't just come out. We have to pay for it. We go to TriZetto University...
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Relationship, Operations
Cognizant has a lot of wonderful ideas until we start implementing them. Cognizant's ideas work...
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Relationship
I have a module that Cognizant developed, but they won't help us with it or improve it. I understand...
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Loyalty, Product
Cognizant has their claims workflow module for QNXT, and they also have a workflow module for...
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Loyalty, Product
Organizations who choose to go with Cognizant should look at the big picture because I know that the...
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Relationship
When I call my counterpart over at Cognizant and ask them to get something done for me, they somehow...
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Operations, Value
Facets is a proven product; it is tried and true. It is easy to implement, configure, and maintain....
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Loyalty, Product
Cognizant needs to get to the future planning of AI if they are going to further automate and...
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Relationship
There have been several leadership changes with Cognizant, but our client representative has...
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Product
I know Cognizant has a much wider portfolio of products than what we are utilizing, but that gives...
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Product, Value
Facets is our core system. We couldn't do business without it. With Facets, we use Cognizant’s...
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Relationship, Product
There are always bugs with Facets. For example, Cognizant did a whole web-upgrade process in their...
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Relationship
For support with Facets, we submit the tickets on the web, and we have meetings with Cognizant....
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Product
There are specific cases where we use other partner products in claims processing, mainly in claims...
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Relationship
Our account executive does a good job of letting us know that something is out there. Cognizant’s...
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Value
Every one of the automation tools with Facets is a different price. Anything Cognizant does is...
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Relationship
Due to the struggles we experienced with Cognizant’s support, I didn't even meet with them anymore....
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Value
Cognizant avoids charging for everything, but that is recent. That isn't their history; their...
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Value
As of late, receiving our money’s worth with QNXT is much higher. But we have to look at the whole...
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Value
Some of the automation is there with QNXT, but it is not quite as clean as it could be or should be....
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Relationship
Cognizant has done an excellent job with executive involvement. They sent some horrible executives....
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Loyalty, Product
Facets does what it is supposed to do, and the quality of upgrades for Facets is so much better...
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Relationship, Value
There were needs years ago that Facets didn’t necessarily meet, but Cognizant committed to making...
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Loyalty, Relationship, Product
Cognizant is definitely taking steps to modernize our system, but the thing that is difficult in a...
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Loyalty
There are a lot of systems out there to choose from, and having been part of the selection process a...
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Relationship, Value
While nothing is perfect, and at times there is a cost for certain things, Cognizant does...
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Relationship, Operations
I went through an implementation with Cognizant recently, and they were so supportive. We ran into...
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Culture, Value
I avoid Cognizant's nickel-and-diming. Of course, they try to nickel-and-dime, but I always...
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Loyalty, Relationship, Product
I recommended Cognizant to another health plan just the other day. Cognizant's core strength is...
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Culture, Value
Receiving my money's worth with QNXT rates at the top of the scale. We bought a perpetual license,...
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Product
Cognizant has products to automate our workflow. They have a product called Workflow. Its primary...
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Loyalty, Relationship
Cognizant is really good at telegraphing their road map and pacing it in a way that will be...
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Relationship
Generally, things are going extremely well with Facets. Cognizant's presence as a vendor has set a...
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Relationship
The people at Cognizant are kind and supportive, but the turnaround times for support and the...
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Culture, Value
Cognizant charges us every time we sneeze. Either I do an advance called an umbrella or a bucket of...
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Relationship
We have been with Cognizant for several years, but they don't seem to know us. They should know us....
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Value
We have to do a lot of things to make QNXT work the way we expect it to work out of the box. We keep...
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Product, Value
QNXT is fairly simple to use. Once we got used to it, it was very intuitive. I have worked on other...
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Operations
Cognizant doesn't offer much training unless we specifically request it. They have help sites that...
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Relationship
I expected more professional development help from Cognizant, but I don't think they are delivering....
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Loyalty, Relationship, Product
Cognizant has kept the application current. But one has to stay on top of the releases, and that is...
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Relationship, Product
Cognizant is building APIs, but they are not building APIs for things that we need. They are not...
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Value
Facets is a high-quality product, but it is expensive. The vendor does try to not charge for every...
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Product
I am concerned about the rules and regulations that payers have to adhere to. I'm not sure whether...
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Relationship
Cognizant partners very well with us. We have had the same account manager since the onset, so we...
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Operations, Product
I like the system's ease of use and its upgrade capabilities. I know the system very well, so even...
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Relationship, Value
Cognizant does their best to keep promises. I think they have attempted to keep all of their...
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Loyalty, Product
Cognizant offers additional APIs, workflow solutions, and other microservice integrations that allow...
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Product, Value
My advice to other payers is that they need to ensure that they utilize the tool to its fullest....
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Loyalty, Relationship
The vendor's help desk is great. From the frontline staff to the C-suite, the vendor's people are so...
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Operations
In terms of the vendor's training, what could have been improved probably was just clarity. They did...
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Product
The vendor is still working on 508 compliance, which is the government requirement to accommodate...
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Product
I have no complaints from the team about the product. We have seen another system, and the ease of...
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Loyalty, Relationship
Several years ago, Cognizant had a change in the leadership of the TriZetto product line, and they...
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Loyalty, Relationship, Product
Cognizant has a challenge in that they are now competing against Epic. Epic has a broader reach and...
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Relationship
Cognizant has been a really good partner to us. They are our number-one key, strategic partner in...
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Loyalty, Relationship, Product
The quality of Cognizant’s new product releases has degraded a bit from what we are used to. They...
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Relationship
Our prior Cognizant account manager didn't really understand the product space, our needs, or who we...
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Loyalty, Value
It is a new thing for Cognizant to avoid charging for every little thing. They are not doing that...
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Loyalty, Operations
I am hopeful that things will go well this year with Facets' implementation. I will attend one of...
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Product
I would tell a peer that Cognizant has a really good, solid infrastructure for an organization's...
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Relationship
The vendor's people are very personable. Our account executive is very responsive and really wants...
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Relationship
Cognizant does a good job of answering our questions and taking our feedback with their ticket system....
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Culture, Product
Cognizant stays up-to-date on a lot, and they do a good job from a foundational standpoint. The...
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Culture
Cognizant keeps their promises most of the time, but sometimes, the things we purchase aren't what...
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Relationship
Cognizant comes to the table very easily and readily, but they are very slow at making changes...
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Relationship, Product
With Cognizant, we can do two upgrades a year, but some clients can't do those, and those clients...
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Product
Facets is almost like the best and worst of everything in one system. It is user customizable and...
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Relationship
I would tell anyone that Facets is a great product. The system is a lot about what we make out of it...
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Relationship
The vendor’s executives are the people I really like, and I have had a lot of engagement with them....
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Relationship
Cognizant needs to work on meeting needs in a more timely manner. The vendor needs to find a way to...
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Culture
I like to talk to the TriZetto development group because they are really quick to respond. They try...
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Relationship
We have had a pretty good support experience with Cognizant. They do initiate some things with me...
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Loyalty, Relationship
I am very confident in Cognizant's ability to support the needs of multiple different business...
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Operations, Value
Our implementation was rocky in the beginning, but we were able to smooth things out afterward....
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Product, Value
We are doing extremely well. Our system is pretty stable. We have our claim adjudication rate at a...
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Relationship
As a partner, Cognizant has done extremely well. We have to build a relationship; we can't just have...
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Product
I'm really looking toward the future in terms of what products Cognizant will have and how they will...
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