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User Commentary

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CIO

For the core system, we are a Cognizant shop. We have Facets. We have had it for a handful of years,...

Oct 2021
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CIO

Cognizant has issues. They haven't done much with the patient portal, the member portal, or the...

Oct 2021
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CIO

From a service perspective, Cognizant thinks they are the best thing since sliced bread. I have...

Oct 2021
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CIO

Cognizant's new version is in the cloud. It is the first version they have in the cloud, and that...

Oct 2021
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Director

Our biggest problems have been the turnaround time for our claims inventory and the monitoring of...

Oct 2021
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Director

Cognizant is less of a team player than TMG Health Solutions was. There were certain things that TMG...

Oct 2021
||
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Director

It is somewhat easy to get ahold of people that are higher up in the sales and account management...

Oct 2021
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Director

Cognizant presented a high-level road map, but we don't have a copy of a detailed road map. We have...

Oct 2021
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Director

When the product was owned by TMG Health Solutions, it was fairly poor. There wasn't a lot of...

Oct 2021
||
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Director

We have a great account manager. They do a great job of tracking things down, working on our behalf,...

Oct 2021
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Director

We would buy this product again. We would probably not outsource customer service from the get-go;...

Oct 2021
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Director

We didn’t do a full, formal RFP. We looked at the presentations, got a small group of...

Oct 2021
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Director

One reason I was okay with going to Cognizant was that we had to keep the services that add value....

Oct 2021
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Director

If the decision were up to me, I wouldn't work with Cognizant again. We are looking for a partner...

Oct 2021
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Director

Cognizant hasn't consistently exceeded our expectations for collaboration or understood our...

Oct 2021
||
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Director

Whether I would recommend Cognizant would depend on the products that an organization has. For...

Oct 2021
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Director

For a strategic relationship, I want Cognizant to be able to give us their strategies based on...

Oct 2021
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Director

The firm has made some improvements since the Cognizant acquisition. The firm definitely has some of...

Oct 2021
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Director

Cognizant has an opportunity to gain more knowledge about some of Medicaid's specific requirements...

Oct 2021
||
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Director

Cognizant nickel-and-dimes us to a certain extent. They charge us for everything.

Oct 2021
||
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Director

The higher up the chain of Cognizant's people we get, the more strained the relationship gets in...

Sep 2021
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Director

At the end of the day, we get a lot of daily work done but not always efficiently, and our...

Sep 2021
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Director

I have worked with the platform in several organizations, and it is not bad as long as it meets the...

Sep 2021
||
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Director

In Facets, there is an ability to build some complex scenarios in all realms of the world, both for...

Sep 2021
||
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Director

Over the last couple of years, things have changed quite a bit with the migration from TriZetto to...

Sep 2021
||
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Director

The leadership changes at Cognizant have resulted in lots of dropped balls and contracts that have...

Sep 2021
||
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Director

Our current state with Cognizant is not super positive, quite honestly. In terms of the service and...

Sep 2021
||
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Director

On a day-to-day level, Cognizant's teams and our local teams work together very well. Cognizant's...

Sep 2021
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Director

Anecdotally, there was leadership here that knew Cognizant's leadership, and that was why we made...

Sep 2021
||
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VP/Other Executive

My executive-level contact is good. I have a counterpart who can dig in and get things solved....

Aug 2021
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VP/Other Executive

Once the vendor understands the issue and works on things, they can typically get a tangible...

Aug 2021
||
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VP/Other Executive

Our CEO would choose Facets again because it is the biggest platform on the market. From our CEO’s...

Aug 2021
||
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VP/Other Executive

Previously, we had no intentions of staying with Cognizant because of all the challenges we had, but...

Aug 2021
||
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VP/Other Executive

I have an executive-level contact, and they try to keep promises. Cognizant is trying to turn things...

Aug 2021
||
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VP/Other Executive

Once we got out of the implementation, anything we wanted to update, change, or configure had to be...

Aug 2021
||
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VP/Other Executive

We had to interface with Cognizant regularly and make sure we tested during the implementation. When...

Aug 2021
||
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VP/Other Executive

The system can exchange data, but we still run into issues with some proprietary formats. Cognizant...

Aug 2021
||
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VP/Other Executive

The product’s functionality is pretty good. In the next year, we are going to get some functionality...

Aug 2021
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VP/Other Executive

We have run into issues with getting things resolved promptly with the vendor’s support. We have an...

Aug 2021
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VP/Other Executive

If I were making a purchasing decision again, QNXT would certainly be in my top three. One benefit...

Aug 2021
||
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VP/Other Executive

There are a few recent enhancements that were made to QNXT that unfortunately didn't meet...

Aug 2021
||
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VP/Other Executive

Analytics capabilities are a deficiency of QNXT. There are some other systems we have started to use...

Aug 2021
||
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VP/Other Executive

Cognizant still hasn’t developed a SaaS offering. Their offering still operates as a hosted system...

Aug 2021
||
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Director

When we have done updates to QNXT, they have been successful. We haven't had any nightmare upgrades.

Aug 2021
||
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Director

Cognizant doesn't offer ongoing training. We had initial training when we implemented the system,...

Aug 2021
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Director

I think my satisfaction with Cognizant will stay the same because we don't expect anything to get...

Aug 2021
||
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Director

With QNXT, the problem is that we have to do so much customization. We pay Cognizant to maintain all...

Aug 2021
||
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Director

We went live many years ago, and we never really felt like we had any outcomes. That is probably why...

Aug 2021
||
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VP/Other Executive

Today, QNXT is part of our long-term plans. I am not sure what things are going to look like a...

Aug 2021
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VP/Other Executive

I don't know that we operate much on promises. Whatever we ask for from the vendor comes with a...

Aug 2021
||
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VP/Other Executive

I don't think we have done any recent training at this point. Cognizant has all the basics covered...

Aug 2021
||
(0)
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VP/Other Executive

Cognizant doesn’t promote interoperability; they are not making QNXT extensible enough to interface...

Aug 2021
||
(0)
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VP/Other Executive

QNXT is highly configurable and flexible. The ease of use has improved over the years. We have seen...

Aug 2021
||
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VP/Other Executive

QNXT is very powerful and highly configurable, but all that comes with an Achilles heel because that...

Aug 2021
||
(0)
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COO

Cognizant is making really good investments in the QNXT product suite, especially with keeping it...

Jun 2021
||
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COO

Cognizant is always trying to keep up with legislation that passes. I don't know whether they can...

Jun 2021
||
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COO

Cognizant has done some training through some of their web demos. The training on how to use QNXT...

Jun 2021
||
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CIO

We are entering into Cognizant's business-process-as-a-service (BPaaS) arrangement. Cognizant is...

May 2021
||
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CIO

For someone else considering the business-process-as-a-service (BPaaS) arrangement, I would tell...

May 2021
||
(0)
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CIO

In the future, I am hoping that we will move toward a more interoperable solution. We have a totally...

May 2021
||
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Manager

For the most part, our vendors have been very supportive and have had similar experiences to ours...

May 2021
||
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Manager

Facets is definitely part of our long-term plans. It is our primary software. There is always room...

May 2021
||
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Manager

There was a tumultuous period a few years ago when the vendor changed leadership. I am not sure when...

May 2021
||
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Manager

We haven't run into many issues, but the issues that we have run into have taken a while to get...

May 2021
||
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Manager

We started to do our own upgrades without the assistance of the vendor's consultation team because...

May 2021
||
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Manager

The healthcare landscape has changed between the Obama and Trump eras. Cognizant is typically good,...

May 2021
||
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Manager

QNXT is a good product. In a lot of ways, it is a base product that customers need to build on. That...

Jan 2021
||
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Director

I can tell that Cognizant is paying attention to the product again. Initially, when they acquired...

Jan 2021
||
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Director

In terms of nickel-and-diming, when we work on a project, Cognizant has someone behind the scenes...

Jan 2021
||
(0)
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Director

There has been no support during COVID-19. Whatever Cognizant does for us has nothing to do with...

Jan 2021
||
(0)
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Director

Cognizant's ongoing support is very helpful. We do major upgrades for the platform. We do our...

Jan 2021
||
(0)
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Director

Cognizant has training, but the web training for the UI isn't intuitive. We had a couple of...

Jan 2021
||
(0)
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Director

We like the platform and its stable back end. We like that we don't have to be hosted. We can run...

Jan 2021
||
(0)
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CIO

When we want something new, it is never bundled. It is always decoupled, and we have to buy all the...

Jan 2021
||
(0)
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CIO

We have built such a strong, talented team here that we don't really need Cognizant's support for...

Jan 2021
||
(0)
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Manager

I haven't found Facets to be as user friendly as other systems I have used. I wish it were more...

Jan 2021
||
(0)
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CIO

I am a big fan of Facets; I have been using it for many years. I really don’t have any negatives...

Jan 2021
||
(0)
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CIO

Our old system was better suited for a small plan like us, but given the fact that our parent...

Jan 2021
||
(0)
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CIO

There are always things to improve on, but Facets is a legacy-type product, so there are not a lot...

Jan 2021
||
(0)
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CIO

The technology is outdated and needs to be totally revamped. There hasn't been a lot of investment...

Jan 2021
||
(0)
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CIO

With any vendor, we have issues and things of that nature, Cognizant has their own metrics and goals...

Jan 2021
||
(0)
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CIO

Where Cognizant struggles isn’t really with software, but delivery. That is why most small plans do...

Jan 2021
||
(0)
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COO

When we selected Cognizant, they were just getting started and had no customers. Cognizant very much...

Jan 2021
||
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COO

Cognizant is known for their pricing. We negotiated a contract with them, and it was very clear what...

Jan 2021
||
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VP/Other Executive

The road map for the product is solid. We are certainly looking forward to new features. The vendor...

Jan 2021
||
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VP/Other Executive

The only issue that I have with the vendor is that they present features at conferences that take a...

Jan 2021
||
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VP/Other Executive

We have had recent training from the vendor. We subscribe to their university training material, and...

Jan 2021
||
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VP/Other Executive

We have no problems getting to vendor executives when there are issues, and the executives are...

Jan 2021
||
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CIO

We built some preauthorization integrations with Facets, so we have that capability built in. We...

Jan 2021
||
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CIO

Cognizant is committed to building out and enriching Facets and making it more open because they are...

Jan 2021
||
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CIO

With all the APIs, Facets is moving toward an open environment. We elected not to use all their open...

Jan 2021
||
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CIO

Cognizant has had their executives out here, so we have pretty good relationships with the Cognizant...

Jan 2021
||
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VP/Other Executive

Based on the marketing presentations and demos, Facets definitely works as it was promoted.

Dec 2020
||
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VP/Other Executive

We are very happy with where we are with our systems right now. We have added several additional...

Dec 2020
||
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CIO

The vendor isn't hosting the product very well, but they are changing that. They are looking at...

Dec 2020
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CIO

The vendor doesn’t nickel-and-dime us. If we are trying to do a lot of customization, we have other...

Dec 2020
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CIO

The QNXT platform has all the capabilities to meet our needs and the ability to meet the needs of...

Dec 2020
||
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CIO

We overengineered the implementation of QNXT. We didn’t trust its core, and we had internal...

Dec 2020
||
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Director

The product is very complex, so it has been a challenge to learn about it, use it, and keep current...

Dec 2020
||
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Director

Overall, the implementation went really well. There were some issues, but they were not terrible....

Dec 2020
||
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Director

We did a training session for one of our teams, and that went very well. We are looking at...

Dec 2020
||
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Director

With Cognizant's hosting services, there are times when I need things done, and it feels like I have...

Dec 2020
||
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Director

The price for full interoperability was expensive, so we chose not to do that. We went with another...

Dec 2020
||
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Director

The product is performing and doing what it needs to do to achieve its goals. But the problem is...

Dec 2020
||
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Director

I have seen a lot of turnover in my account team. We have a lot of stability now, but I do not think...

Dec 2020
||
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Manager

Cognizant's overall support this year has been the worst that I have dealt with. We, or at least the...

Dec 2020
||
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Manager

I am not sure what I like about the system. It is pretty complex; Cognizant could definitely make it...

Dec 2020
||
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Director

Cognizant is definitely our strategic partner because they are core and critical to our business....

Dec 2020
||
(0)
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Director

We use Cognizant's business process services for managing the configuration of Facets, and that is a...

Dec 2020
||
(0)
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Director

Cognizant is easy to get ahold of. We are on the phone constantly with them because we are hosting....

Dec 2020
||
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VP/Other Executive

Cognizant’s product is the same as it used to be. They have tried to focus more over the last few...

Dec 2020
||
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VP/Other Executive

We have had a couple of meetings about mapping the future. Not everything the vendor provides fits...

Dec 2020
||
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Analyst/Coordinator

I am in the program. For me, I find it easy to maneuver through the system and to find items. It is...

Oct 2020
||
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Analyst/Coordinator

During the COVID-19 crisis, when we have had to make benefits changes to the way claims are paid,...

Oct 2020
||
(0)
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Analyst/Coordinator

I would buy the product again, but I am not the person in the position to say that or to make that...

Oct 2020
||
(0)
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Analyst/Coordinator

I don't personally take part in the upgrades. We have a team that deals with the upgrades for...

Oct 2020
||
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Analyst/Coordinator

We have Facets integrated, and from what I see, the integration is pretty fine. For me, some of the...

Oct 2020
||
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