Trizetto Core Claims/Administration Solutions Comments

 
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COO

Relationship

When we selected Cognizant, they were just getting started and had no customers. Cognizant very much...

Jan 2021
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COO

Sales and Contracting

Cognizant is known for their pricing. We negotiated a contract with them, and it was very clear what...

Jan 2021
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VP/Other Executive

Functionality and Upgrades

The road map for the product is solid. We are certainly looking forward to new features. The vendor...

Jan 2021
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VP/Other Executive

Future Outlook

The only issue that I have with the vendor is that they present features at conferences that take a...

Jan 2021
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VP/Other Executive

Implementation and Training

We have had recent training from the vendor. We subscribe to their university training material, and...

Jan 2021
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VP/Other Executive

Relationship

We have no problems getting to vendor executives when there are issues, and the executives are...

Jan 2021
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CIO

Interfacing and Integration

We built some preauthorization integrations with Facets, so we have that capability built in. We...

Jan 2021
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CIO

Other Observations & Comments

Cognizant is committed to building out and enriching Facets and making it more open because they are...

Jan 2021
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CIO

Functionality and Upgrades

With all the APIs, Facets is moving toward an open environment. We elected not to use all their open...

Jan 2021
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CIO

Relationship

Cognizant has had their executives out here, so we have pretty good relationships with the Cognizant...

Jan 2021
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VP/Other Executive

Sales and Contracting

Based on the marketing presentations and demos, Facets definitely works as it was promoted.

Dec 2020
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VP/Other Executive

Functionality and Upgrades

We are very happy with where we are with our systems right now. We have added several additional...

Dec 2020
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CIO

Functionality and Upgrades

The vendor isn't hosting the product very well, but they are changing that. They are looking at...

Dec 2020
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CIO

ROI / Cost (care and feeding)

The vendor doesn’t nickel-and-dime us. If we are trying to do a lot of customization, we have other...

Dec 2020
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CIO

Functionality and Upgrades

The QNXT platform has all the capabilities to meet our needs and the ability to meet the needs of...

Dec 2020
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CIO

Functionality and Upgrades

We overengineered the implementation of QNXT. We didn’t trust its core, and we had internal...

Dec 2020
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Director

Functionality and Upgrades

The product is very complex, so it has been a challenge to learn about it, use it, and keep current...

Dec 2020
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Director

Implementation and Training

Overall, the implementation went really well. There were some issues, but they were not terrible....

Dec 2020
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Director

Implementation and Training

We did a training session for one of our teams, and that went very well. We are looking at...

Dec 2020
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Director

ROI / Cost (care and feeding)

With Cognizant's hosting services, there are times when I need things done, and it feels like I have...

Dec 2020
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Director

ROI / Cost (care and feeding)

The price for full interoperability was expensive, so we chose not to do that. We went with another...

Dec 2020
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Director

Service and Support

The product is performing and doing what it needs to do to achieve its goals. But the problem is...

Dec 2020
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Director

Relationship

I have seen a lot of turnover in my account team. We have a lot of stability now, but I do not think...

Dec 2020
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Manager

Service and Support

Cognizant's overall support this year has been the worst that I have dealt with. We, or at least the...

Dec 2020
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Manager

Functionality and Upgrades

I am not sure what I like about the system. It is pretty complex; Cognizant could definitely make it...

Dec 2020
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Director

Relationship

Cognizant is definitely our strategic partner because they are core and critical to our business....

Dec 2020
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Director

Relationship

We use Cognizant's business process services for managing the configuration of Facets, and that is a...

Dec 2020
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Director

Service and Support

Cognizant is easy to get ahold of. We are on the phone constantly with them because we are hosting....

Dec 2020
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VP/Other Executive

Service and Support

Cognizant’s product is the same as it used to be. They have tried to focus more over the last few...

Dec 2020
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VP/Other Executive

Functionality and Upgrades

We have had a couple of meetings about mapping the future. Not everything the vendor provides fits...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

I am in the program. For me, I find it easy to maneuver through the system and to find items. It is...

Oct 2020
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Analyst/Coordinator

Service and Support

During the COVID-19 crisis, when we have had to make benefits changes to the way claims are paid,...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

I would buy the product again, but I am not the person in the position to say that or to make that...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

I don't personally take part in the upgrades. We have a team that deals with the upgrades for...

Oct 2020
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Analyst/Coordinator

Interfacing and Integration

We have Facets integrated, and from what I see, the integration is pretty fine. For me, some of the...

Oct 2020
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CIO

Other Observations & Comments

I don't know whether there are really any new capabilities with Facets that I have seen. We use the...

Aug 2020
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CIO

Relationship

Finally, over the last couple of years, it seems like Cognizant has been trying to have a...

Aug 2020
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CIO

Future Outlook

The vendor has a road map of moving toward having more client-server capabilities, and that is going...

Aug 2020
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CIO

Service and Support

We are doing so much. When it comes to driving tangible outcomes, I expect perfection from the...

Aug 2020
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Manager

Functionality and Upgrades

I am not thrilled with QNXT anymore. At one time, it was a solid product, but I am learning that I...

Jul 2020
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Manager

Relationship

I would like to have access to an account manager to help me with QNXT. I don’t need someone equal...

Jul 2020
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Manager

Service and Support

I like that the vendor’s folks respond to my requests in a timely manner, and the vendor’s...

Jul 2020
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CEO/President

Functionality and Upgrades

In the past, Cognizant released versions that seemed like they didn't go through QA. We will do a...

Jun 2020
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CEO/President

Functionality and Upgrades

Cognizant had a security issue that surfaced recently where their servers were breached. That has...

Jun 2020
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CEO/President

Functionality and Upgrades

Cognizant is built to cater to small or medium-sized health plans. From that standpoint, QNXT's...

Jun 2020
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COO

Service and Support

The newness of the product impacted how we set up the system and some of the complexity that is...

Mar 2020
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COO

Functionality and Upgrades

Our data indicates that we have pretty much doubled the claims per hour that our processors can do....

Mar 2020
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COO

Relationship

The vendor's executives haven't had their meeting with me to hear our feedback or to share...

Mar 2020
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COO

ROI / Cost (care and feeding)

I had backlogs of claims, and there were inaccuracies in some of our processes. Since I have done...

Mar 2020
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COO

Functionality and Upgrades

We have multiple layers of testing before things go to production. And with those layers, we are...

Mar 2020
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COO

Functionality and Upgrades

We tried to set up a function to deny claims. We got feedback that most of our customers don't do...

Mar 2020
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COO

Relationship

I have talked with a lot of other clients that are using the vendor, and they haven't had the same...

Mar 2020
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VP/Other Executive

Sales and Contracting

Even though we went with Cognizant, one thing that is hard for us is that they want to lock us into...

Mar 2020
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CIO

Future Outlook

In the last couple of years, we have noticed some turnover in Cognizant’s executive staff. I went to...

Mar 2020
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CIO

Relationship

I hope the new people at Cognizant know the product. The previous leadership probably knew that they...

Mar 2020
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CIO

Relationship

Cognizant has offered some really cool things. Some of the things they have offered are free...

Mar 2020
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CIO

ROI / Cost (care and feeding)

I would give Cognizant the highest score for supporting our integration goals; they have helped us....

Mar 2020
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CIO

Functionality and Upgrades

We use the care management module within the QNXT system. I have looked at the CareAdvance system a...

Mar 2020
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VP/Other Executive

Service and Support

Cognizant's support team is very good. The support people understand the product. When we open...

Feb 2020
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

When we were doing our RFP, TriZetto was the right fit for various reasons. Their product had been...

Feb 2020
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VP/Other Executive

Service and Support

Every quarter, there is a new release from the vendor. Before developing new releases, Cognizant...

Feb 2020
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VP/Other Executive

Sales and Contracting

Cognizant has a very strong accounting team, and we have a strategic partnership with that team. The...

Feb 2020
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Director

Functionality and Upgrades

We are for sure better off with Facets. Our previous solution had limitations with the whole...

Jan 2020
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Director

Relationship

When we make requests, our point person gets things coordinated and set up. Typically, that person...

Jan 2020
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Director

Service and Support

For some reason, it seems like when I make requests lately, Cognizant goes silent. That is...

Jan 2020
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Director

Future Outlook

Cognizant is stepping into innovation. They are bringing out a new product line and some development...

Jan 2020
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Director

ROI / Cost (care and feeding)

We feel like we get nickel-and-dimed by Cognizant a lot when it comes to the things we are trying to...

Jan 2020
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CMO

Functionality and Upgrades

There was a piece of functionality that Cognizant offered that has taken far too long to implement,...

Jan 2020
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CMO

Functionality and Upgrades

Facets is flexible and works well. We have other systems within our organization that I can use to...

Jan 2020
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