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Commentary Summary
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User Commentary
COO
Relationship
When we selected Cognizant, they were just getting started and had no customers. Cognizant very much...
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COO
Sales and Contracting
Cognizant is known for their pricing. We negotiated a contract with them, and it was very clear what...
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VP/Other Executive
Functionality and Upgrades
The road map for the product is solid. We are certainly looking forward to new features. The vendor...
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VP/Other Executive
Future Outlook
The only issue that I have with the vendor is that they present features at conferences that take a...
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VP/Other Executive
Implementation and Training
We have had recent training from the vendor. We subscribe to their university training material, and...
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VP/Other Executive
Relationship
We have no problems getting to vendor executives when there are issues, and the executives are...
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CIO
Interfacing and Integration
We built some preauthorization integrations with Facets, so we have that capability built in. We...
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CIO
Other Observations & Comments
Cognizant is committed to building out and enriching Facets and making it more open because they are...
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CIO
Functionality and Upgrades
With all the APIs, Facets is moving toward an open environment. We elected not to use all their open...
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CIO
Relationship
Cognizant has had their executives out here, so we have pretty good relationships with the Cognizant...
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VP/Other Executive
Sales and Contracting
Based on the marketing presentations and demos, Facets definitely works as it was promoted.
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VP/Other Executive
Functionality and Upgrades
We are very happy with where we are with our systems right now. We have added several additional...
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CIO
Functionality and Upgrades
The vendor isn't hosting the product very well, but they are changing that. They are looking at...
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CIO
ROI / Cost (care and feeding)
The vendor doesn’t nickel-and-dime us. If we are trying to do a lot of customization, we have other...
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CIO
Functionality and Upgrades
The QNXT platform has all the capabilities to meet our needs and the ability to meet the needs of...
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CIO
Functionality and Upgrades
We overengineered the implementation of QNXT. We didn’t trust its core, and we had internal...
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Director
Functionality and Upgrades
The product is very complex, so it has been a challenge to learn about it, use it, and keep current...
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Director
Implementation and Training
Overall, the implementation went really well. There were some issues, but they were not terrible....
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Director
Implementation and Training
We did a training session for one of our teams, and that went very well. We are looking at...
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Director
ROI / Cost (care and feeding)
With Cognizant's hosting services, there are times when I need things done, and it feels like I have...
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Director
ROI / Cost (care and feeding)
The price for full interoperability was expensive, so we chose not to do that. We went with another...
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Director
Service and Support
The product is performing and doing what it needs to do to achieve its goals. But the problem is...
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Director
Relationship
I have seen a lot of turnover in my account team. We have a lot of stability now, but I do not think...
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Manager
Service and Support
Cognizant's overall support this year has been the worst that I have dealt with. We, or at least the...
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Manager
Functionality and Upgrades
I am not sure what I like about the system. It is pretty complex; Cognizant could definitely make it...
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Director
Relationship
Cognizant is definitely our strategic partner because they are core and critical to our business....
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Director
Relationship
We use Cognizant's business process services for managing the configuration of Facets, and that is a...
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Director
Service and Support
Cognizant is easy to get ahold of. We are on the phone constantly with them because we are hosting....
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VP/Other Executive
Service and Support
Cognizant’s product is the same as it used to be. They have tried to focus more over the last few...
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VP/Other Executive
Functionality and Upgrades
We have had a couple of meetings about mapping the future. Not everything the vendor provides fits...
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Analyst/Coordinator
Functionality and Upgrades
I am in the program. For me, I find it easy to maneuver through the system and to find items. It is...
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Analyst/Coordinator
Service and Support
During the COVID-19 crisis, when we have had to make benefits changes to the way claims are paid,...
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Analyst/Coordinator
Functionality and Upgrades
I would buy the product again, but I am not the person in the position to say that or to make that...
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Analyst/Coordinator
Functionality and Upgrades
I don't personally take part in the upgrades. We have a team that deals with the upgrades for...
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Analyst/Coordinator
Interfacing and Integration
We have Facets integrated, and from what I see, the integration is pretty fine. For me, some of the...
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CIO
Other Observations & Comments
I don't know whether there are really any new capabilities with Facets that I have seen. We use the...
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CIO
Relationship
Finally, over the last couple of years, it seems like Cognizant has been trying to have a...
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CIO
Future Outlook
The vendor has a road map of moving toward having more client-server capabilities, and that is going...
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CIO
Service and Support
We are doing so much. When it comes to driving tangible outcomes, I expect perfection from the...
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Manager
Functionality and Upgrades
I am not thrilled with QNXT anymore. At one time, it was a solid product, but I am learning that I...
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Manager
Relationship
I would like to have access to an account manager to help me with QNXT. I don’t need someone equal...
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Manager
Service and Support
I like that the vendor’s folks respond to my requests in a timely manner, and the vendor’s...
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CEO/President
Functionality and Upgrades
In the past, Cognizant released versions that seemed like they didn't go through QA. We will do a...
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CEO/President
Functionality and Upgrades
Cognizant had a security issue that surfaced recently where their servers were breached. That has...
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CEO/President
Functionality and Upgrades
Cognizant is built to cater to small or medium-sized health plans. From that standpoint, QNXT's...
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COO
Service and Support
The newness of the product impacted how we set up the system and some of the complexity that is...
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COO
Functionality and Upgrades
Our data indicates that we have pretty much doubled the claims per hour that our processors can do....
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COO
Relationship
The vendor's executives haven't had their meeting with me to hear our feedback or to share...
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COO
ROI / Cost (care and feeding)
I had backlogs of claims, and there were inaccuracies in some of our processes. Since I have done...
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COO
Functionality and Upgrades
We have multiple layers of testing before things go to production. And with those layers, we are...
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COO
Functionality and Upgrades
We tried to set up a function to deny claims. We got feedback that most of our customers don't do...
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COO
Relationship
I have talked with a lot of other clients that are using the vendor, and they haven't had the same...
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VP/Other Executive
Sales and Contracting
Even though we went with Cognizant, one thing that is hard for us is that they want to lock us into...
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CIO
Future Outlook
In the last couple of years, we have noticed some turnover in Cognizant’s executive staff. I went to...
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CIO
Relationship
I hope the new people at Cognizant know the product. The previous leadership probably knew that they...
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CIO
Relationship
Cognizant has offered some really cool things. Some of the things they have offered are free...
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CIO
ROI / Cost (care and feeding)
I would give Cognizant the highest score for supporting our integration goals; they have helped us....
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CIO
Functionality and Upgrades
We use the care management module within the QNXT system. I have looked at the CareAdvance system a...
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VP/Other Executive
Service and Support
Cognizant's support team is very good. The support people understand the product. When we open...
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VP/Other Executive
Win/Loss - Why they were selected (by current clients)
When we were doing our RFP, TriZetto was the right fit for various reasons. Their product had been...
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VP/Other Executive
Service and Support
Every quarter, there is a new release from the vendor. Before developing new releases, Cognizant...
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VP/Other Executive
Sales and Contracting
Cognizant has a very strong accounting team, and we have a strategic partnership with that team. The...
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Director
Functionality and Upgrades
We are for sure better off with Facets. Our previous solution had limitations with the whole...
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Director
Relationship
When we make requests, our point person gets things coordinated and set up. Typically, that person...
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Director
Service and Support
For some reason, it seems like when I make requests lately, Cognizant goes silent. That is...
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Director
Future Outlook
Cognizant is stepping into innovation. They are bringing out a new product line and some development...
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Director
ROI / Cost (care and feeding)
We feel like we get nickel-and-dimed by Cognizant a lot when it comes to the things we are trying to...
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CMO
Functionality and Upgrades
There was a piece of functionality that Cognizant offered that has taken far too long to implement,...
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CMO
Functionality and Upgrades
Facets is flexible and works well. We have other systems within our organization that I can use to...
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