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Trizetto Core Claims/Administration Solutions Commentary
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Subject Expert
Boyd Stewart
VP of Payer/Provider Collaboration
KLAS VP of Payer/Provider Collaboration - Boyd Stewart
 
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User Commentary

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COO

Product, Value

My advice to other payers is that they need to ensure that they utilize the tool to its fullest....

Oct 2024
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COO

Loyalty, Relationship

The vendor's help desk is great. From the frontline staff to the C-suite, the vendor's people are so...

Oct 2024
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COO

Operations

In terms of the vendor's training, what could have been improved probably was just clarity. They did...

Oct 2024
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COO

Product

The vendor is still working on 508 compliance, which is the government requirement to accommodate...

Oct 2024
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COO

Product

I have no complaints from the team about the product. We have seen another system, and the ease of...

Oct 2024
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VP/Other Executive

Loyalty, Relationship

Several years ago, Cognizant had a change in the leadership of the TriZetto product line, and they...

Jul 2024
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VP/Other Executive

Loyalty, Relationship, Product

Cognizant has a challenge in that they are now competing against Epic. Epic has a broader reach and...

Jul 2024
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VP/Other Executive

Relationship

Cognizant has been a really good partner to us. They are our number-one key, strategic partner in...

Jul 2024
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VP/Other Executive

Loyalty, Relationship, Product

The quality of Cognizant’s new product releases has degraded a bit from what we are used to. They...

Jul 2024
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VP/Other Executive

Relationship

Our prior Cognizant account manager didn't really understand the product space, our needs, or who we...

Jul 2024
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VP/Other Executive

Loyalty, Value

It is a new thing for Cognizant to avoid charging for every little thing. They are not doing that...

Jul 2024
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Manager

Loyalty, Operations

I am hopeful that things will go well this year with Facets' implementation. I will attend one of...

Jun 2024
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Manager

Product

I would tell a peer that Cognizant has a really good, solid infrastructure for an organization's...

Jun 2024
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Manager

Relationship

The vendor's people are very personable. Our account executive is very responsive and really wants...

Jun 2024
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Manager

Relationship

Cognizant does a good job of answering our questions and taking our feedback with their ticket system....

Jun 2024
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Manager

Culture, Product

Cognizant stays up-to-date on a lot, and they do a good job from a foundational standpoint. The...

Jun 2024
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Manager

Culture

Cognizant keeps their promises most of the time, but sometimes, the things we purchase aren't what...

Jun 2024
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VP/Other Executive

Relationship

Cognizant comes to the table very easily and readily, but they are very slow at making changes...

Jun 2024
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VP/Other Executive

Relationship, Product

With Cognizant, we can do two upgrades a year, but some clients can't do those, and those clients...

Jun 2024
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VP/Other Executive

Product

Facets is almost like the best and worst of everything in one system. It is user customizable and...

Jun 2024
||
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VP/Other Executive

Relationship

I would tell anyone that Facets is a great product. The system is a lot about what we make out of it...

Jun 2024
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VP/Other Executive

Relationship

The vendor’s executives are the people I really like, and I have had a lot of engagement with them....

Jun 2024
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VP/Other Executive

Relationship

Cognizant needs to work on meeting needs in a more timely manner. The vendor needs to find a way to...

Jun 2024
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VP/Other Executive

Culture

I like to talk to the TriZetto development group because they are really quick to respond. They try...

Jun 2024
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VP/Other Executive

Relationship

We have had a pretty good support experience with Cognizant. They do initiate some things with me...

Jun 2024
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CIO

Loyalty, Relationship

I am very confident in Cognizant's ability to support the needs of multiple different business...

May 2024
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CIO

Operations, Value

Our implementation was rocky in the beginning, but we were able to smooth things out afterward....

May 2024
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CIO

Product, Value

We are doing extremely well. Our system is pretty stable. We have our claim adjudication rate at a...

May 2024
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CIO

Relationship

As a partner, Cognizant has done extremely well. We have to build a relationship; we can't just have...

May 2024
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CIO

Product

I'm really looking toward the future in terms of what products Cognizant will have and how they will...

May 2024
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Director

Value

The charges we get from Cognizant have to do with our organization. There aren't unexpected costs,...

Apr 2024
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Director

Relationship, Product

I have used many different solutions. Cognizant's system is an improvement and a change. Cognizant...

Apr 2024
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Director

Relationship

Cognizant really tries when organizations are dealing with QNXT, but when it comes to hosting...

Apr 2024
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Director

Relationship

Sometimes, Cognizant overpromises. Each health plan has its own nuances, so the vendor gears their...

Apr 2024
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VP/Other Executive

Relationship

We have a really good relationship with our Cognizant account managers, and they assist us with what...

Apr 2024
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VP/Other Executive

Loyalty, Product

Cognizant always has a roadmap for things, but it's not always things that we want to take advantage...

Apr 2024
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VP/Other Executive

Culture, Relationship

When we had a question about a third-party administrator, Cognizant was very transparent and met...

Apr 2024
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VP/Other Executive

Product

There isn't a whole lot that Facets is limited on; there is a lot we can do with it. The problem is...

Apr 2024
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COO

Relationship

Service and engaging with the customer were TriZetto’s forte. Cognizant is lacking in great detail....

Apr 2024
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COO

Product, Value

We love the product. We are maximizing it. We are doing a high percentage of automatic adjudication,...

Apr 2024
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VP/Other Executive

Relationship, Product

I do feel like we have a really good partnership with Cognizant. We are able to work with them if we...

Apr 2024
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VP/Other Executive

Relationship

Cognizant is really proactive. We have a really good account team. Cognizant has a really good...

Apr 2024
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VP/Other Executive

Relationship, Product

We work with Cognizant on enhancements that we ask for, and there are always things that could be...

Apr 2024
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VP/Other Executive

Relationship

We have a really good relationship with Cognizant at really, truly all the levels. I really feel...

Apr 2024
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VP/Other Executive

Loyalty, Product

Cognizant is rolling out their web-based platform, and they are redesigning everything from the...

Apr 2024
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CIO

Operations, Product

We use some of the integration features of Facets, but we struggle. Just trying to navigate the...

Apr 2024
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(0)
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CIO

Loyalty, Relationship, Product

Facets is like a workhorse that does its job. Cognizant handles different products from multiple...

Apr 2024
||
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CIO

Relationship

Cognizant is slow to respond sometimes. There are always things we want them to do that they don't...

Apr 2024
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Analyst/Coordinator

Product

To improve, Cognizant could open up a few more APIs for the QNXT side because we do have QNXT...

Feb 2024
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(0)
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Manager

Operations, Product

The product is easy to learn and teach. It is even easy for new employees to navigate.

Dec 2023
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Director

Value

Facets is pricey, and when I need something information about something, it always seems like I’m...

Nov 2023
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Director

Product

We are generally happy with Facets. It is a workhorse and just keeps doing its thing.

Nov 2023
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Director

Product

Cognizant has certainly gotten better with their upgrades for Facets. There are some bumps, but the...

Nov 2023
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Director

Value

Cognizant had a major miss in a previous upgrade, and when they came back to implement what they...

Nov 2023
||
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Director

Operations

Cognizant offers a lot of things for training, but we don't take advantage of those as much as we should....

Nov 2023
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