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User Commentary

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COO

Cognizant is making really good investments in the QNXT product suite, especially with keeping it...

Jun 2021
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COO

Cognizant is always trying to keep up with legislation that passes. I don't know whether they can...

Jun 2021
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COO

Cognizant has done some training through some of their web demos. The training on how to use QNXT...

Jun 2021
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CIO

We are entering into Cognizant's business-process-as-a-service (BPaaS) arrangement. Cognizant is...

May 2021
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CIO

For someone else considering the business-process-as-a-service (BPaaS) arrangement, I would tell...

May 2021
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CIO

In the future, I am hoping that we will move toward a more interoperable solution. We have a totally...

May 2021
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Manager

For the most part, our vendors have been very supportive and have had similar experiences to ours...

May 2021
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Manager

Facets is definitely part of our long-term plans. It is our primary software. There is always room...

May 2021
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Manager

There was a tumultuous period a few years ago when the vendor changed leadership. I am not sure when...

May 2021
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Manager

We haven't run into many issues, but the issues that we have run into have taken a while to get...

May 2021
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Manager

We started to do our own upgrades without the assistance of the vendor's consultation team because...

May 2021
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Manager

The healthcare landscape has changed between the Obama and Trump eras. Cognizant is typically good,...

May 2021
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Manager

QNXT is a good product. In a lot of ways, it is a base product that customers need to build on. That...

Jan 2021
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Director

I can tell that Cognizant is paying attention to the product again. Initially, when they acquired...

Jan 2021
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(0)
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Director

In terms of nickel-and-diming, when we work on a project, Cognizant has someone behind the scenes...

Jan 2021
||
(0)
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Director

There has been no support during COVID-19. Whatever Cognizant does for us has nothing to do with...

Jan 2021
||
(0)
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Director

Cognizant's ongoing support is very helpful. We do major upgrades for the platform. We do our...

Jan 2021
||
(0)
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Director

Cognizant has training, but the web training for the UI isn't intuitive. We had a couple of...

Jan 2021
||
(0)
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Director

We like the platform and its stable back end. We like that we don't have to be hosted. We can run...

Jan 2021
||
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CIO

When we want something new, it is never bundled. It is always decoupled, and we have to buy all the...

Jan 2021
||
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CIO

We have built such a strong, talented team here that we don't really need Cognizant's support for...

Jan 2021
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Manager

I haven't found Facets to be as user friendly as other systems I have used. I wish it were more...

Jan 2021
||
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CIO

I am a big fan of Facets; I have been using it for many years. I really don’t have any negatives...

Jan 2021
||
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CIO

Our old system was better suited for a small plan like us, but given the fact that our parent...

Jan 2021
||
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CIO

There are always things to improve on, but Facets is a legacy-type product, so there are not a lot...

Jan 2021
||
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CIO

The technology is outdated and needs to be totally revamped. There hasn't been a lot of investment...

Jan 2021
||
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CIO

With any vendor, we have issues and things of that nature, Cognizant has their own metrics and goals...

Jan 2021
||
(0)
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CIO

Where Cognizant struggles isn’t really with software, but delivery. That is why most small plans do...

Jan 2021
||
(0)
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COO

When we selected Cognizant, they were just getting started and had no customers. Cognizant very much...

Jan 2021
||
(0)
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COO

Cognizant is known for their pricing. We negotiated a contract with them, and it was very clear what...

Jan 2021
||
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VP/Other Executive

The road map for the product is solid. We are certainly looking forward to new features. The vendor...

Jan 2021
||
(0)
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VP/Other Executive

The only issue that I have with the vendor is that they present features at conferences that take a...

Jan 2021
||
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VP/Other Executive

We have had recent training from the vendor. We subscribe to their university training material, and...

Jan 2021
||
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VP/Other Executive

We have no problems getting to vendor executives when there are issues, and the executives are...

Jan 2021
||
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CIO

We built some preauthorization integrations with Facets, so we have that capability built in. We...

Jan 2021
||
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CIO

Cognizant is committed to building out and enriching Facets and making it more open because they are...

Jan 2021
||
(0)
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CIO

With all the APIs, Facets is moving toward an open environment. We elected not to use all their open...

Jan 2021
||
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CIO

Cognizant has had their executives out here, so we have pretty good relationships with the Cognizant...

Jan 2021
||
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VP/Other Executive

Based on the marketing presentations and demos, Facets definitely works as it was promoted.

Dec 2020
||
(0)
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VP/Other Executive

We are very happy with where we are with our systems right now. We have added several additional...

Dec 2020
||
(0)
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CIO

The vendor isn't hosting the product very well, but they are changing that. They are looking at...

Dec 2020
||
(0)
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CIO

The vendor doesn’t nickel-and-dime us. If we are trying to do a lot of customization, we have other...

Dec 2020
||
(0)
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CIO

The QNXT platform has all the capabilities to meet our needs and the ability to meet the needs of...

Dec 2020
||
(0)
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CIO

We overengineered the implementation of QNXT. We didn’t trust its core, and we had internal...

Dec 2020
||
(0)
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Director

The product is very complex, so it has been a challenge to learn about it, use it, and keep current...

Dec 2020
||
(0)
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Director

Overall, the implementation went really well. There were some issues, but they were not terrible....

Dec 2020
||
(0)
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Director

We did a training session for one of our teams, and that went very well. We are looking at...

Dec 2020
||
(0)
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Director

With Cognizant's hosting services, there are times when I need things done, and it feels like I have...

Dec 2020
||
(0)
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Director

The price for full interoperability was expensive, so we chose not to do that. We went with another...

Dec 2020
||
(0)
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Director

The product is performing and doing what it needs to do to achieve its goals. But the problem is...

Dec 2020
||
(0)
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Director

I have seen a lot of turnover in my account team. We have a lot of stability now, but I do not think...

Dec 2020
||
(0)
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Manager

Cognizant's overall support this year has been the worst that I have dealt with. We, or at least the...

Dec 2020
||
(0)
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Manager

I am not sure what I like about the system. It is pretty complex; Cognizant could definitely make it...

Dec 2020
||
(0)
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Director

Cognizant is definitely our strategic partner because they are core and critical to our business....

Dec 2020
||
(0)
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Director

We use Cognizant's business process services for managing the configuration of Facets, and that is a...

Dec 2020
||
(0)
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Director

Cognizant is easy to get ahold of. We are on the phone constantly with them because we are hosting....

Dec 2020
||
(0)
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VP/Other Executive

Cognizant’s product is the same as it used to be. They have tried to focus more over the last few...

Dec 2020
||
(0)
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VP/Other Executive

We have had a couple of meetings about mapping the future. Not everything the vendor provides fits...

Dec 2020
||
(0)
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Analyst/Coordinator

I am in the program. For me, I find it easy to maneuver through the system and to find items. It is...

Oct 2020
||
(0)
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Analyst/Coordinator

During the COVID-19 crisis, when we have had to make benefits changes to the way claims are paid,...

Oct 2020
||
(0)
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Analyst/Coordinator

I would buy the product again, but I am not the person in the position to say that or to make that...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don't personally take part in the upgrades. We have a team that deals with the upgrades for...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have Facets integrated, and from what I see, the integration is pretty fine. For me, some of the...

Oct 2020
||
(0)
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CIO

I don't know whether there are really any new capabilities with Facets that I have seen. We use the...

Aug 2020
||
(0)
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CIO

Finally, over the last couple of years, it seems like Cognizant has been trying to have a...

Aug 2020
||
(0)
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CIO

The vendor has a road map of moving toward having more client-server capabilities, and that is going...

Aug 2020
||
(0)
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CIO

We are doing so much. When it comes to driving tangible outcomes, I expect perfection from the...

Aug 2020
||
(0)
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