Trizetto Core Claims/Administration Solutions Comments

 
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Current Time Inside Cache Tag Helper: 10/28/2020 5:43:03 AM and Model.EvProductId = 92577

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CIO

Other Observations & Comments

I don't know whether there are really any new capabilities with Facets that I have seen. We use the...

Aug 2020
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CIO

Relationship

Finally, over the last couple of years, it seems like Cognizant has been trying to have a...

Aug 2020
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CIO

Future Outlook

The vendor has a road map of moving toward having more client-server capabilities, and that is going...

Aug 2020
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CIO

Service and Support

We are doing so much. When it comes to driving tangible outcomes, I expect perfection from the...

Aug 2020
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Manager

Functionality and Upgrades

I am not thrilled with QNXT anymore. At one time, it was a solid product, but I am learning that I...

Jul 2020
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Manager

Relationship

I would like to have access to an account manager to help me with QNXT. I don’t need someone equal...

Jul 2020
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Manager

Service and Support

I like that the vendor’s folks respond to my requests in a timely manner, and the vendor’s...

Jul 2020
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CEO/President

Functionality and Upgrades

In the past, Cognizant released versions that seemed like they didn't go through QA. We will do a...

Jun 2020
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CEO/President

Functionality and Upgrades

Cognizant had a security issue that surfaced recently where their servers were breached. That has...

Jun 2020
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CEO/President

Functionality and Upgrades

Cognizant is built to cater to small or medium-sized health plans. From that standpoint, QNXT's...

Jun 2020
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COO

Service and Support

The newness of the product impacted how we set up the system and some of the complexity that is...

Mar 2020
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COO

Functionality and Upgrades

Our data indicates that we have pretty much doubled the claims per hour that our processors can do....

Mar 2020
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COO

Relationship

The vendor's executives haven't had their meeting with me to hear our feedback or to share...

Mar 2020
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COO

ROI / Cost (care and feeding)

I had backlogs of claims, and there were inaccuracies in some of our processes. Since I have done...

Mar 2020
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COO

Functionality and Upgrades

We have multiple layers of testing before things go to production. And with those layers, we are...

Mar 2020
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COO

Functionality and Upgrades

We tried to set up a function to deny claims. We got feedback that most of our customers don't do...

Mar 2020
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COO

Relationship

I have talked with a lot of other clients that are using the vendor, and they haven't had the same...

Mar 2020
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VP/Other Executive

Sales and Contracting

Even though we went with Cognizant, one thing that is hard for us is that they want to lock us into...

Mar 2020
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CIO

Future Outlook

In the last couple of years, we have noticed some turnover in Cognizant’s executive staff. I went to...

Mar 2020
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CIO

Relationship

I hope the new people at Cognizant know the product. The previous leadership probably knew that they...

Mar 2020
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CIO

Relationship

Cognizant has offered some really cool things. Some of the things they have offered are free...

Mar 2020
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CIO

ROI / Cost (care and feeding)

I would give Cognizant the highest score for supporting our integration goals; they have helped us....

Mar 2020
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VP/Other Executive

Service and Support

Cognizant's support team is very good. The support people understand the product. When we open...

Feb 2020
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

When we were doing our RFP, TriZetto was the right fit for various reasons. Their product had been...

Feb 2020
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VP/Other Executive

Service and Support

Every quarter, there is a new release from the vendor. Before developing new releases, Cognizant...

Feb 2020
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VP/Other Executive

Sales and Contracting

Cognizant has a very strong accounting team, and we have a strategic partnership with that team. The...

Feb 2020
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Director

Functionality and Upgrades

We are for sure better off with Facets. Our previous solution had limitations with the whole...

Jan 2020
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Director

Relationship

When we make requests, our point person gets things coordinated and set up. Typically, that person...

Jan 2020
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Director

Service and Support

For some reason, it seems like when I make requests lately, Cognizant goes silent. That is...

Jan 2020
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Director

Future Outlook

Cognizant is stepping into innovation. They are bringing out a new product line and some development...

Jan 2020
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Director

ROI / Cost (care and feeding)

We feel like we get nickel-and-dimed by Cognizant a lot when it comes to the things we are trying to...

Jan 2020
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CMO

Functionality and Upgrades

There was a piece of functionality that Cognizant offered that has taken far too long to implement,...

Jan 2020
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CMO

Functionality and Upgrades

Facets is flexible and works well. We have other systems within our organization that I can use to...

Jan 2020
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Director

Functionality and Upgrades

So far, Cognizant has been keeping their promises. For upgrades, Cognizant sits between a technical...

Dec 2019
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Director

Service and Support

The members of the Cognizant training team don't have a clear understanding of what their role is in...

Dec 2019
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Director

Interfacing and Integration

I would like to see better enrollment file processing in QNXT, better continuity in counter...

Dec 2019
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Director

Relationship

Cognizant's executives should take more of a customer advocacy approach to their solutions. We would...

Dec 2019
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Director

Lessons Learned

I would buy QNXT again, but I would certainly look at other products.

Dec 2019
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Director

Sales and Contracting

Our plans with QNXT are up for discussion. We are in the middle of some contract changes,...

Dec 2019
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Director

Relationship

Cognizant does not keep their promises. I feel like we did a lot of our due diligence and brought...

Dec 2019
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Director

Service and Support

QNXT does not meet our needs today. Cognizant does not have new technology. When it comes to...

Dec 2019
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Director

Sales and Contracting

Cognizant does not keep their promises. We have a number of things we want them to enhance. We...

Dec 2019
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Director

Service and Support

I have lost track of how many account representatives we have had with Cognizant because they turn...

Dec 2019
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Director

ROI / Cost (care and feeding)

If we need Cognizant to do work for us, they charge for everything.

Dec 2019
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Director

Functionality and Upgrades

In terms of interoperability, Cognizant talks a good game in relation to the CMS and ONC...

Dec 2019
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Director

Functionality and Upgrades

It seems like it takes quite a while for somebody to be really proficient with QNXT. It has a fairly...

Dec 2019
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Director

Service and Support

The support from Cognizant is halfway decent, but it is not proactive. The issues are with the...

Dec 2019
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Director

Relationship

I don't hold out a lot of hope that things with Cognizant are going to change.

Dec 2019
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Director

Relationship

QNXT does not meet the needs of the Medicare Advantage Plan. QNXT is pretty good in the commercial...

Dec 2019
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Director

Relationship

I would tell the Cognizant executives that the issues go back to understanding the needs of their...

Dec 2019
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Director

Sales and Contracting

Our time with Cognizant and TriZetto has been something of a roller coaster ride for us. Right now,...

Dec 2019
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Director

Functionality and Upgrades

We have been on QNXT for several years, and Cognizant has gotten better at quality upgrades....

Dec 2019
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Director

Relationship

One of our chief complaints with Cognizant is that they don't stay up to date with governmental...

Dec 2019
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Director

ROI / Cost (care and feeding)

So far, we have no plan to deviate from Cognizant’s system. The company has been through some...

Dec 2019
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Director

Interfacing and Integration

The system integrates well with other systems, but there was nothing out of the box; we had to write...

Dec 2019
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Director

Functionality and Upgrades

Cognizant needs a little more due diligence on customer-centric customization. They need to do the...

Dec 2019
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Director

Other Observations & Comments

Cognizant could make the data or the KPIs visible in a more presentable and meaningful way rather...

Dec 2019
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Director

Implementation and Training

The key to a successful implementation is to get the right people on our team and have support...

Dec 2019
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VP/Other Executive

Other Observations & Comments

Everything is going well in terms of stability with the solution. But unfortunately, a lot of that...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

Cognizant hasn’t been able to keep up with their product offerings regarding what is needed to stay...

Nov 2019
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VP/Other Executive

Interfacing and Integration

Some of the technology and tools that we need are missing from the solution. Recently, we...

Nov 2019
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VP/Other Executive

Lessons Learned

I would tell other providers who are considering the vendor to do their research. They should be...

Nov 2019
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VP/Other Executive

Relationship

The vendor obviously has to make a dollar, but at some point, we have to say that this is a...

Nov 2019
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VP/Other Executive

Future Outlook

We are not looking to replace Facets anytime soon.

Nov 2019
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VP/Other Executive

Interfacing and Integration

We need additional capacity in terms of integration services, maintenance of business, and service...

Nov 2019
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Director

Other Observations & Comments

As TriZetto has become Cognizant, I think they have become a different kind of company.

Nov 2019
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Director

Other Observations & Comments

From a transactional perspective, Cognizant does a great job, but we have been working with them for...

Nov 2019
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Director

Functionality and Upgrades

Cognizant has several apps to support the Medicare product, but I don’t know anyone who is using...

Nov 2019
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Director

Relationship

I would say Cognizant's lack of continuity with their health plan support is a problem. Cognizant...

Nov 2019
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Director

Technology

I would always recommend Facets as one of my favorite systems. I would not recommend Cognizant. The...

Nov 2019
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Director

Relationship

We don’t use Cognizant’s services to do their upgrades because we have used the tool for so long. We...

Nov 2019
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Director

ROI / Cost (care and feeding)

We would definitely make the same decision to buy the system again. Cognizant keeps their promises....

Nov 2019
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Director

Relationship

Cognizant is very reactive and proactive in their service. They do a good job of that. They deliver...

Nov 2019
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Director

Functionality and Upgrades

Cognizant is developing better usability of the system. The vendor is creating a cleaner...

Nov 2019
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Director

Functionality and Upgrades

Facets is the best solution on the market today. Each solution is going to have something better...

Nov 2019
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Director

Other Observations & Comments

I would tell Cognizant to not revert back to where they were in the past. I would tell them to...

Nov 2019
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COO

Functionality and Upgrades

Cognizant released some changes this year, and they will be releasing more over the next year. These...

Nov 2019
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COO

Service and Support

The support for QNXT has been pretty good. Whenever we have an issue, Cognizant gets the correct...

Nov 2019
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COO

Future Outlook

The QNXT team is getting used to integration being in their wheelhouse. They need a little bit of...

Nov 2019
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COO

Future Outlook

QNXT is absolutely part of our long-term plans. If we were to start from scratch, I think we would...

Nov 2019
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COO

Other Observations & Comments

Upgrading QNXT has gotten easier, and Cognizant has been doing better at releasing new...

Nov 2019
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VP/Other Executive

Service and Support

In the past year, we made just a few inquiries to the Cognizant support team, and those inquiries...

Nov 2019
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