TriZetto Core Claims/Administration Solutions Commentary
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Subject Expert
Boyd Stewart
VP of Payer/Provider Collaboration
Commentary Summary
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User Commentary
Value
Facets is a high-quality product, but it is expensive. The vendor does try to not charge for every...
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Product
I am concerned about the rules and regulations that payers have to adhere to. I'm not sure whether...
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Relationship
Cognizant partners very well with us. We have had the same account manager since the onset, so we...
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Operations, Product
I like the system's ease of use and its upgrade capabilities. I know the system very well, so even...
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Relationship, Value
Cognizant does their best to keep promises. I think they have attempted to keep all of their...
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Loyalty, Product
Cognizant offers additional APIs, workflow solutions, and other microservice integrations that allow...
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Product, Value
My advice to other payers is that they need to ensure that they utilize the tool to its fullest....
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Loyalty, Relationship
The vendor's help desk is great. From the frontline staff to the C-suite, the vendor's people are so...
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Operations
In terms of the vendor's training, what could have been improved probably was just clarity. They did...
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Product
The vendor is still working on 508 compliance, which is the government requirement to accommodate...
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Product
I have no complaints from the team about the product. We have seen another system, and the ease of...
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Loyalty, Relationship
Several years ago, Cognizant had a change in the leadership of the TriZetto product line, and they...
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Loyalty, Relationship, Product
Cognizant has a challenge in that they are now competing against Epic. Epic has a broader reach and...
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Relationship
Cognizant has been a really good partner to us. They are our number-one key, strategic partner in...
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Loyalty, Relationship, Product
The quality of Cognizant’s new product releases has degraded a bit from what we are used to. They...
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Relationship
Our prior Cognizant account manager didn't really understand the product space, our needs, or who we...
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Loyalty, Value
It is a new thing for Cognizant to avoid charging for every little thing. They are not doing that...
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Loyalty, Operations
I am hopeful that things will go well this year with Facets' implementation. I will attend one of...
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Product
I would tell a peer that Cognizant has a really good, solid infrastructure for an organization's...
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Relationship
The vendor's people are very personable. Our account executive is very responsive and really wants...
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Relationship
Cognizant does a good job of answering our questions and taking our feedback with their ticket system....
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Culture, Product
Cognizant stays up-to-date on a lot, and they do a good job from a foundational standpoint. The...
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Culture
Cognizant keeps their promises most of the time, but sometimes, the things we purchase aren't what...
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Relationship
Cognizant comes to the table very easily and readily, but they are very slow at making changes...
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Relationship, Product
With Cognizant, we can do two upgrades a year, but some clients can't do those, and those clients...
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Product
Facets is almost like the best and worst of everything in one system. It is user customizable and...
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Relationship
I would tell anyone that Facets is a great product. The system is a lot about what we make out of it...
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Relationship
The vendor’s executives are the people I really like, and I have had a lot of engagement with them....
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Relationship
Cognizant needs to work on meeting needs in a more timely manner. The vendor needs to find a way to...
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Culture
I like to talk to the TriZetto development group because they are really quick to respond. They try...
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Relationship
We have had a pretty good support experience with Cognizant. They do initiate some things with me...
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Loyalty, Relationship
I am very confident in Cognizant's ability to support the needs of multiple different business...
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Operations, Value
Our implementation was rocky in the beginning, but we were able to smooth things out afterward....
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Product, Value
We are doing extremely well. Our system is pretty stable. We have our claim adjudication rate at a...
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Relationship
As a partner, Cognizant has done extremely well. We have to build a relationship; we can't just have...
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Product
I'm really looking toward the future in terms of what products Cognizant will have and how they will...
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Value
The charges we get from Cognizant have to do with our organization. There aren't unexpected costs,...
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Relationship, Product
I have used many different solutions. Cognizant's system is an improvement and a change. Cognizant...
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Relationship
Cognizant really tries when organizations are dealing with QNXT, but when it comes to hosting...
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Relationship
Sometimes, Cognizant overpromises. Each health plan has its own nuances, so the vendor gears their...
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Relationship
We have a really good relationship with our Cognizant account managers, and they assist us with what...
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Loyalty, Product
Cognizant always has a roadmap for things, but it's not always things that we want to take advantage...
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Culture, Relationship
When we had a question about a third-party administrator, Cognizant was very transparent and met...
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Product
There isn't a whole lot that Facets is limited on; there is a lot we can do with it. The problem is...
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Relationship
Service and engaging with the customer were TriZetto’s forte. Cognizant is lacking in great detail....
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Product, Value
We love the product. We are maximizing it. We are doing a high percentage of automatic adjudication,...
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Relationship, Product
I do feel like we have a really good partnership with Cognizant. We are able to work with them if we...
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Relationship
Cognizant is really proactive. We have a really good account team. Cognizant has a really good...
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Relationship, Product
We work with Cognizant on enhancements that we ask for, and there are always things that could be...
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Relationship
We have a really good relationship with Cognizant at really, truly all the levels. I really feel...
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Loyalty, Product
Cognizant is rolling out their web-based platform, and they are redesigning everything from the...
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Operations, Product
We use some of the integration features of Facets, but we struggle. Just trying to navigate the...
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Loyalty, Relationship, Product
Facets is like a workhorse that does its job. Cognizant handles different products from multiple...
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Relationship
Cognizant is slow to respond sometimes. There are always things we want them to do that they don't...
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Product
To improve, Cognizant could open up a few more APIs for the QNXT side because we do have QNXT...
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Operations, Product
The product is easy to learn and teach. It is even easy for new employees to navigate.
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