TriZetto Core Claims/Administration Solutions Commentary
Filtered view: All
Subject Expert
Mark Allphin
Vice President of Sales
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
My team is happy with Cognizant's support service.
Login or Create an Account to see details.
Culture, Relationship
Our angst is around Cognizant's proactive service and executive involvement. Over the last couple of...
Login or Create an Account to see details.
Culture, Value
I don't think Cognizant avoids charging for every little thing. That is one area that I think they...
Login or Create an Account to see details.
Value
The vendor charges for every little thing, and integration is expensive.
Login or Create an Account to see details.
Product
The issue with Facets is that we are a smaller organization, and Facets is built for large,...
Login or Create an Account to see details.
Relationship
Cognizant consistently partners with top technology firms like AWS and Microsoft. Their recent...
Login or Create an Account to see details.
Relationship, Value
We have a great account representative and a customer success manager from Cognizant. That is ideal....
Login or Create an Account to see details.
Relationship
Cognizant is always doing a great job. We partner with a certified consultant, and that person gives...
Login or Create an Account to see details.
Loyalty, Product, Value
Cognizant is very expensive, but their product is very good, and we have excellent outcomes from it....
Login or Create an Account to see details.
Relationship
We have our own personal account manager who has been on our account since day one, and they are...
Login or Create an Account to see details.
Relationship, Product
I think there are resource constraints and bandwidth issues with Cognizant. There are also profit...
Login or Create an Account to see details.
Operations
The Cognizant training model is not tailored to client workflows. The expectation would be that if...
Login or Create an Account to see details.
Relationship, Operations
Cognizant should have more knowledgeable consultants. There is limited bandwidth there, so when it...
Login or Create an Account to see details.
Relationship
If I get on a call with Cognizant, someone from the executive team is there readily, and the vendor...
Login or Create an Account to see details.
Relationship, Product
AI is out there, so Cognizant just needs to do that. They are doing well with federal mandates. We...
Login or Create an Account to see details.
Product
The financial benefit of using multiple offerings from Cognizant is better financial reporting. With...
Login or Create an Account to see details.
Product, Value
If an organization were to ask me about QNXT, I would highlight the claims workflow and the things I...
Login or Create an Account to see details.
Relationship, Operations
Cognizant has been very supportive of upgrades. We are pretty much driving that process, but they...
Login or Create an Account to see details.
Loyalty, Product
Cognizant is on top of new technology, and we are very happy with their product. They are the best...
Login or Create an Account to see details.
Culture, Product, Value
Cognizant has created a lot of different modules, and we would have been better off if they had had...
Login or Create an Account to see details.
Relationship
Cognizant doesn't always have the best team. We have had a change to our account representative, and...
Login or Create an Account to see details.
Product
Cognizant has tried and true solutions that cover the whole gamut of healthcare. QNXT is an...
Login or Create an Account to see details.
Relationship
Cognizant doesn't keep all of their promises because sometimes, CMS mandates get in the way. There...
Login or Create an Account to see details.
Loyalty
Cognizant is doing a new third-party administrator module in Facets that we are excited about using....
Login or Create an Account to see details.
Value
Everything we need from Cognizant has such a high cost. We don’t have another option; it always...
Login or Create an Account to see details.
Operations
Cognizant should provide a little more training because whenever we are changing a system from a...
Login or Create an Account to see details.
Relationship, Product, Value
I have a great relationship with Cognizant. In our prior system, we had to do certain claims...
Login or Create an Account to see details.
Relationship, Value
We have some lower costs by bundling some of the services and product offerings from Cognizant....
Login or Create an Account to see details.
Culture
Working with the Cognizant sales team to get an engagement started is a longer and not very mature...
Login or Create an Account to see details.
Relationship, Value
Cognizant is not as flexible as they used to be. Cognizant is not doing any other great partnerships...
Login or Create an Account to see details.
Relationship
Overall, Cognizant is a decent partner. They are not the best or the worst. We have an ongoing...
Login or Create an Account to see details.
Relationship
If we have an issue with the product or if we need clarification, then the hoops we have to go...
Login or Create an Account to see details.
Product
QNXT is a good product for claims processing. We get what we put into it, so most of where the...
Login or Create an Account to see details.
Value
I would say that Cognizant avoids charging for every little thing. With my previous experience, I...
Login or Create an Account to see details.
Operations, Product
The system's ease of use really depends on users and how smart they are. There are certain modules...
Login or Create an Account to see details.
Product
I have seen worse products based on what Cognizant does and delivers. Cognizant's products are...
Login or Create an Account to see details.
Relationship, Operations
During implementations, Cognizant provides good support and resources. Overall, they really want...
Login or Create an Account to see details.
Operations
Cognizant's training doesn't just come out. We have to pay for it. We go to TriZetto University...
Login or Create an Account to see details.
Relationship, Operations
Cognizant has a lot of wonderful ideas until we start implementing them. Cognizant's ideas work...
Login or Create an Account to see details.
Relationship
I have a module that Cognizant developed, but they won't help us with it or improve it. I understand...
Login or Create an Account to see details.
Loyalty, Product
Cognizant has their claims workflow module for QNXT, and they also have a workflow module for...
Login or Create an Account to see details.
Loyalty, Product
Organizations who choose to go with Cognizant should look at the big picture because I know that the...
Login or Create an Account to see details.
Relationship
When I call my counterpart over at Cognizant and ask them to get something done for me, they somehow...
Login or Create an Account to see details.
Operations, Value
Facets is a proven product; it is tried and true. It is easy to implement, configure, and maintain....
Login or Create an Account to see details.
Loyalty, Product
Cognizant needs to get to the future planning of AI if they are going to further automate and...
Login or Create an Account to see details.
Relationship
There have been several leadership changes with Cognizant, but our client representative has...
Login or Create an Account to see details.
Product
I know Cognizant has a much wider portfolio of products than what we are utilizing, but that gives...
Login or Create an Account to see details.
Product, Value
Facets is our core system. We couldn't do business without it. With Facets, we use Cognizant’s...
Login or Create an Account to see details.
Relationship, Product
There are always bugs with Facets. For example, Cognizant did a whole web-upgrade process in their...
Login or Create an Account to see details.
Relationship
For support with Facets, we submit the tickets on the web, and we have meetings with Cognizant....
Login or Create an Account to see details.
Product
There are specific cases where we use other partner products in claims processing, mainly in claims...
Login or Create an Account to see details.
Relationship
Our account executive does a good job of letting us know that something is out there. Cognizant’s...
Login or Create an Account to see details.
Value
Every one of the automation tools with Facets is a different price. Anything Cognizant does is...
Login or Create an Account to see details.
Relationship
Due to the struggles we experienced with Cognizant’s support, I didn't even meet with them anymore....
Login or Create an Account to see details.
Value
Cognizant avoids charging for everything, but that is recent. That isn't their history; their...
Login or Create an Account to see details.
Value
As of late, receiving our money’s worth with QNXT is much higher. But we have to look at the whole...
Login or Create an Account to see details.
Value
Some of the automation is there with QNXT, but it is not quite as clean as it could be or should be....
Login or Create an Account to see details.
Relationship
Cognizant has done an excellent job with executive involvement. They sent some horrible executives....
Login or Create an Account to see details.
Loyalty, Product
Facets does what it is supposed to do, and the quality of upgrades for Facets is so much better...
Login or Create an Account to see details.
Relationship, Value
There were needs years ago that Facets didn’t necessarily meet, but Cognizant committed to making...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Cognizant is definitely taking steps to modernize our system, but the thing that is difficult in a...
Login or Create an Account to see details.
Loyalty
There are a lot of systems out there to choose from, and having been part of the selection process a...
Login or Create an Account to see details.
Relationship, Value
While nothing is perfect, and at times there is a cost for certain things, Cognizant does...
Login or Create an Account to see details.
Relationship, Operations
I went through an implementation with Cognizant recently, and they were so supportive. We ran into...
Login or Create an Account to see details.
Culture, Value
I avoid Cognizant's nickel-and-diming. Of course, they try to nickel-and-dime, but I always...
Login or Create an Account to see details.
Loyalty, Relationship, Product
I recommended Cognizant to another health plan just the other day. Cognizant's core strength is...
Login or Create an Account to see details.
Culture, Value
Receiving my money's worth with QNXT rates at the top of the scale. We bought a perpetual license,...
Login or Create an Account to see details.
Product
Cognizant has products to automate our workflow. They have a product called Workflow. Its primary...
Login or Create an Account to see details.
Loyalty, Relationship
Cognizant is really good at telegraphing their road map and pacing it in a way that will be...
Login or Create an Account to see details.
Relationship
Generally, things are going extremely well with Facets. Cognizant's presence as a vendor has set a...
Login or Create an Account to see details.
Relationship
The people at Cognizant are kind and supportive, but the turnaround times for support and the...
Login or Create an Account to see details.
Culture, Value
Cognizant charges us every time we sneeze. Either I do an advance called an umbrella or a bucket of...
Login or Create an Account to see details.
Relationship
We have been with Cognizant for several years, but they don't seem to know us. They should know us....
Login or Create an Account to see details.
Value
We have to do a lot of things to make QNXT work the way we expect it to work out of the box. We keep...
Login or Create an Account to see details.
Product, Value
QNXT is fairly simple to use. Once we got used to it, it was very intuitive. I have worked on other...
Login or Create an Account to see details.
Operations
Cognizant doesn't offer much training unless we specifically request it. They have help sites that...
Login or Create an Account to see details.
Relationship
I expected more professional development help from Cognizant, but I don't think they are delivering....
Login or Create an Account to see details.
Loyalty, Relationship, Product
Cognizant has kept the application current. But one has to stay on top of the releases, and that is...
Login or Create an Account to see details.
Relationship, Product
Cognizant is building APIs, but they are not building APIs for things that we need. They are not...
Login or Create an Account to see details.
​
Preferences