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Joe VanDeGraaff
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KLAS Research Director - Joe VanDeGraaff
 
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User Commentary

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Director

Functionality and Upgrades

We use some technology from Cognizant for automation. They call the system their HPA robot offering,...

Mar 2023
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CIO

Functionality and Upgrades

Facets is highly configurable, and we have had it for a long time, so we have a lot of experts. We...

Mar 2023
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CIO

Service and Support

The vendor helps us with support work on everything from development to overnight support. We have a...

Mar 2023
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CIO

Relationship

We have regular meetings with the vendor. We participate in their sprint reviews, and they make...

Mar 2023
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Manager

Functionality and Upgrades

Cognizant’s product is easy to use. It is very simple for people to navigate from screen to screen...

Jan 2023
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Manager

Functionality and Upgrades

The product is never going to meet everyone's needs because each organization is different....

Jan 2023
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Manager

Relationship

Cognizant is not proactive at all. I believe that they try to resolve the issues that arise for the...

Jan 2023
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Manager

Relationship

Cognizant has a really good group of consultants. Cognizant's employees, the consultants, and...

Jan 2023
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Manager

Functionality and Upgrades

Cognizant is very good at understanding what we are looking for from an enhancement perspective and...

Jan 2023
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Manager

Relationship

An issue we see with Cognizant is that they always seem to be shorthanded. They always seem to be...

Jan 2023
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Director

Relationship

Cognizant is good about customizing the experience for each individual user. That is how they make...

Dec 2022
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Director

Implementation and Training

We completed our implementation years ago, but some of our people would say that we are still doing...

Dec 2022
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Director

Functionality and Upgrades

Customization inevitably leads to failure, but we still see customizations from Cognizant on a...

Dec 2022
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Director

Relationship

We have found that Cognizant’s customizations make sense when it comes to helping the vendor make...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

Facets is not very efficient because we customize the living daylights out of it. The system we went...

Nov 2022
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VP/Other Executive

Relationship

Cognizant’s team is a good team. I like working with them; they have been very open, but I feel the...

Nov 2022
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VP/Other Executive

Relationship

Cognizant is a good company. I wish they were more engaged in our business with us; I am looking for...

Nov 2022
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CMO

Other Observations & Comments

Things are slow with Facets. In past years, we managed to fix a problem we had where Facets broke...

Nov 2022
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CIO

Functionality and Upgrades

The last four upgrades that Cognizant has pushed out have been called off because they failed. The...

Nov 2022
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CIO

Service and Support

Cognizant's product team has had a lot of turnover on the QNXT side. Since the vendor has lost a lot...

Nov 2022
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CIO

Other Observations & Comments

QNXT targets a certain market. If I went to a bigger health plan, I would consider other vendors'...

Oct 2022
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CIO

Service and Support

Cognizant’s resources with deep subject matter expertise are limited, especially in the...

Oct 2022
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CIO

Implementation and Training

The vendor doesn’t have formal training programs associated with things like implementing the new...

Oct 2022
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CIO

Functionality and Upgrades

The vendor’s understanding of what constitutes ease of use is evolving, and they are constantly...

Oct 2022
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CIO

Functionality and Upgrades

There are areas that are still gaps in the product that would welcome some enhancements. For...

Oct 2022
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CIO

Service and Support

The vendor wants to be producing new technology, but they are not always there just as quickly as we...

Oct 2022
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CIO

Service and Support

There have been times when we have discovered a defect in the system that the vendor didn't tell us...

Oct 2022
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CIO

Relationship

My experience has always been that I could go to any level of the vendor’s organization at any time...

Oct 2022
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CIO

Other Observations & Comments

Cognizant has a lot of tools and capabilities to improve outcomes, and they have the intent to do...

Oct 2022
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CIO

ROI / Cost

There is more that the vendor could do to be ahead of the game without charging us extra. Some of...

Oct 2022
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Director

Service and Support

Cognizant doesn't deliver things in time to meet regulatory requirements. They are making...

Oct 2022
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VP/Other Executive

Implementation and Training

The implementation did not go very well. It took the vendor a very long time to get the system up...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

QNXT helps our staff coordinate things with claims enrollment. Our staff doesn't have to look up...

Oct 2022
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Director

Relationship

We have had a lot of transitions in our account team at Cognizant, but we have had some stability...

Oct 2022
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Director

Other Observations & Comments

We are currently going through an assessment to determine whether QNXT is meeting our needs now and...

Oct 2022
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Director

Functionality and Upgrades

When a member is delinquent on their premiums, we execute a process within QNXT called the past-due...

Oct 2022
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Director

Service and Support

TriZetto's basic stance on problems is that we have to prove to them that there is a real issue...

Oct 2022
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Director

Functionality and Upgrades

We create custom solutions and support them from an IS perspective, and then we forget about the...

Oct 2022
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Director

Functionality and Upgrades

We like Cognizant specifically because they own the Facets ecosystem. We don't have to worry about...

Oct 2022
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Director

ROI / Cost

We don't like the rigidity around the service offering. Even minor changes require change requests....

Oct 2022
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Director

Service and Support

We are still struggling to get good customer service from Cognizant. We are dealing with an offshore...

Oct 2022
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Director

Other Observations & Comments

We are about to hit the ceiling of what is realistic to expect from Cognizant. There are some...

Oct 2022
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Director

Lessons Learned

I would tell a peer that Cognizant will do a great job on claims processing. Potential users need to...

Oct 2022
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Director

Sales and Contracting

We included certain work in the scope, and then we found out that Cognizant took work out of scope...

Oct 2022
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Director

Relationship

At our go-live experience, the testing was suboptimal both in duration and quantity. Cognizant does...

Oct 2022
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Director

ROI / Cost

QNXT is a good system and doesn’t cause any issues. It is pretty easy to use. The back-end setup and...

Oct 2022
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Director

Relationship

I don’t think QNXT is horrible, but there is room for improvement. When we meet with the QNXT user...

Oct 2022
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Director

Interfacing and Integration

Cognizant has been incredibly unreasonable about working with us and our third-party vendors to...

Oct 2022
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Director

Relationship

Cognizant representatives have lied to us on several occasions, and I do not trust a vendor who...

Oct 2022
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Director

Relationship

Cognizant doesn't have bad people or a bad product; Cognizant has just gotten very large. When they...

Oct 2022
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Director

Implementation and Training

There are times when the implementation guides for an upgrade are lacking detail about what was...

Oct 2022
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Director

ROI / Cost

There is nothing wrong with QNXT other than the price. I would buy QNXT again, but the cost has a...

Oct 2022
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CIO

Relationship

Cognizant has some people who have been with the vendor for a very long time. We have some favorite...

Oct 2022
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CIO

Relationship

We are in a good spot with Cognizant. The vendor needs to keep the product moving forward though....

Oct 2022
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CIO

Service and Support

Cognizant has lost some of their technical people who have worked with us from day one. We haven't...

Oct 2022
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Director

Relationship

Cognizant is a huge organization, yet they pay attention to some things very aggressively and stay...

Sep 2022
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Director

Lessons Learned

We have less insight into processes with Cognizant than we do with other organizations. I prefer to...

Sep 2022
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Director

Interfacing and Integration

We chose Cognizant because one of our internal solutions was not geared to handle certain plans....

Sep 2022
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CIO

ROI / Cost

I have never liked Cognizant. If I could get away from them, I would run as fast as I could. I don't...

Sep 2022
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Director

Functionality and Upgrades

I notice that the content in the product is made mainly for healthcare staff, and that makes a huge...

Jun 2022
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VP/Other Executive

Lessons Learned

Part of the experience of working with Cognizant is that everything is an energy exchange. We get...

May 2022
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VP/Other Executive

Other Observations & Comments

The vendor has training programs and packages, but they cost money, so we don't buy them. We use the...

May 2022
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VP/Other Executive

Other Observations & Comments

I am a little tough on scoring the vendor because they have a lot of resources, and they should be...

May 2022
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VP/Other Executive

ROI / Cost

Everybody has account representatives from the vendor. The pricing for requests is a nightmare, and...

May 2022
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VP/Other Executive

Functionality and Upgrades

It seems obvious that the vendor should invest in building certain flexibility. However, the vendor...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

We did an upgrade to QNXT. It took a really long time and there was a lot of back and forth....

May 2022
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Analyst/Coordinator

Technology

Nothing really ever seems to change. Nothing new comes about from Cognizant.

May 2022
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Analyst/Coordinator

Functionality and Upgrades

It would be so hard to change vendors. QNXT is so integrated into everything. It is integrated into...

May 2022
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VP/Other Executive

Future Outlook

There are emerging competitors to QNXT, such as the Epic payer platform and Tapestry. I think Epic...

May 2022
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VP/Other Executive

ROI / Cost

The vendor is very productive. They have a consulting group. The vendor lives on statements of work,...

May 2022
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COO

Service and Support

Our biggest challenge with Cognizant is that we outsourced our customer service, so we ran into some...

May 2022
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COO

Other Observations & Comments

Our future with Cognizant is unclear. We are looking at our strategy and the lines of business that...

May 2022
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COO

Relationship

Cognizant's system has been fabulous for us. We couldn't be happier with it. When we did our RFP,...

May 2022
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CIO

Service and Support

I don’t see this system being a growth area for Cognizant. They continue to fall short in a lot of...

Apr 2022
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CIO

ROI / Cost

The vendor is modernizing the platform by moving to a client server that will add some capabilities...

Apr 2022
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CIO

Relationship

Cognizant looks for their customer's feedback on their product, and they are willing to go back to...

Mar 2022
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CIO

Other Observations & Comments

My greatest need for Cognizant is for them to stay ahead of us as things change with federal regulations....

Mar 2022
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CIO

Relationship

The vendor lost one of their top regulatory people, but they replaced that person with someone who...

Mar 2022
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CIO

ROI / Cost

Cognizant recently raised their prices for everything. I would love to stay with them because when...

Mar 2022
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VP/Other Executive

ROI / Cost

We cannot get away from QNXT right now, so it is part of our long-term plans out of necessity. We...

Mar 2022
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VP/Other Executive

Implementation and Training

The training on QNXT is a little better than the training on some of the vendor's other products...

Mar 2022
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VP/Other Executive

ROI / Cost

I am very unlikely to recommend this vendor to others. The system doesn't have the ability to offer...

Mar 2022
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CIO

Functionality and Upgrades

QNXT is an easy system to use because it is wizard driven. Users can't go forward until they answer...

Mar 2022
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CIO

Relationship

Cognizant has had a lot of management and organizational changes at the upper levels of their...

Mar 2022
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CIO

ROI / Cost

Recently, I have seen more people choose to go with QNXT than with a competing system. I think that...

Mar 2022
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Manager

Interfacing and Integration

Cognizant has really stepped up to the plate with interoperability. They have been really thoughtful...

Mar 2022
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Manager

ROI / Cost

I don't feel like Cognizant charges for every little thing, but they charge for most things, so they...

Mar 2022
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Manager

Functionality and Upgrades

Facets is a flat system, and configuration matters even more with this system than systems with...

Mar 2022
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