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Trizetto Core Claims/Administration Solutions
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Joe VanDeGraaff
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KLAS Vice President - Joe VanDeGraaff
 
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User Commentary

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VP/Other Executive

Loyalty, Loyalty

On the payer side, we really need the system to be provided to us as a full-blown software as a...

Sep 2023
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VP/Other Executive

Product, Product

On the operations or business side, we are still building out data warehouses and data lakes all...

Sep 2023
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VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship

Cognizant's customer service interface is rudimentary at best. My business area continues to want to...

Sep 2023
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VP/Other Executive

Relationship, Relationship

We have identified a number of systems that are our go-to software platforms. We are going into...

Sep 2023
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VP/Other Executive

Loyalty, Loyalty

We are happy with the base software in Facets. We looked at another product, but that product would...

Sep 2023
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VP/Other Executive

Relationship, Relationship, Product, Product

The vendor has made some minor workflow enhancements, and we have seen some regulatory changes. I...

Sep 2023
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CMO

Product

We have integrated Facets with another product, but we often struggle to upgrade that integration....

Sep 2023
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(0)
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CMO

Loyalty

Cognizant is like the Borg. We have to assimilate to whatever they have. We don't want to...

Sep 2023
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Director

Relationship, Product

Cognizant has not gone international. When it comes to health and vision insurance, the vendor has...

Apr 2023
||
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Director

Product

There is definitely a lot of functionality within Facets in the configuration space, and that...

Apr 2023
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Director

Relationship

We have been needy, and Cognizant has been responsive. Generally, when we have called or logged a...

Apr 2023
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Director

Loyalty, Operations

We were aware of some challenges with the things we were experiencing as the vendor was working with...

Apr 2023
||
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Director

Relationship

Cognizant partners with us and tries to find the right solutions to our issues; we have a good...

Apr 2023
||
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Director

Product

The product's configuration isn't making advancements. I don't think there is a tool that we could...

Apr 2023
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Analyst/Coordinator

Relationship

Our contact person is always on top of things. We have been very lucky with our support team at...

Apr 2023
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CIO

Culture

We are probably seeing less engagement from Cognizant now than we did last year. We try really hard...

Apr 2023
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CIO

Product, Value

There is not a lot on the market, so I would buy Facets again. Facets has been a workhorse for us.

Apr 2023
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Analyst/Coordinator

Operations

The installation of CareAdvance Enterprise went smoother than the installation for QNXT. An...

Apr 2023
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Analyst/Coordinator

Product

We are not claims processors. Sometimes our people complain about the inability to quickly make...

Apr 2023
||
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Analyst/Coordinator

Product

Regarding the administrative functions of the product, there are still some clunky things in the...

Apr 2023
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CIO

Loyalty, Product

The product works well. In our legacy system, we were working Medicare claims manually. With QNXT, I...

Apr 2023
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CIO

Loyalty

Before we picked a system, we talked with clients of different vendors, and then we did a financial...

Apr 2023
||
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CIO

Product

We track our patients through multiple lines of business. Our data comes from our system connection...

Apr 2023
||
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VP/Other Executive

Relationship

The vendor’s involvement has waned over time. Previously, we had folks on our account team that...

Mar 2023
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VP/Other Executive

Loyalty, Product

We are processing a lot of business across the platform, though we would prefer that it did things...

Mar 2023
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VP/Other Executive

Loyalty

I don't have any reason to think that the vendor is looking to radically change and drive our...

Mar 2023
||
(0)
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VP/Other Executive

Relationship

The vendor’s executives could do a better job of communicating their vision to our executives. There...

Mar 2023
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VP/Other Executive

Relationship

We are the ones who drive things, look for efficiencies, and have to bring things back to the vendor...

Mar 2023
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VP/Other Executive

Relationship

The vendor has the capability to support all the different business lines that we have, and we...

Mar 2023
||
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VP/Other Executive

Relationship

The vendor doesn’t accurately depict their development timelines or resolve concerns as we would...

Mar 2023
||
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VP/Other Executive

Operations

For the upgrades, there is a significant effort required for our go-live every time. We are...

Mar 2023
||
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VP/Other Executive

Relationship, Product

The vendor has helped us to integrate the product and pull data from the product.

Mar 2023
||
(0)
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VP/Other Executive

Loyalty, Product

From a product perspective, the vendor has come a long way over the years. The product continues to...

Mar 2023
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VP/Other Executive

Product

The product doesn't always work in the way we would expect or the way it was promoted. The product...

Mar 2023
||
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VP/Other Executive

Relationship

The vendor is not proactive on the IT operations side. Typically, we are the ones identifying...

Mar 2023
||
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Director

Relationship, Product

We use some technology from Cognizant for automation. They call the system their HPA robot offering,...

Mar 2023
||
(0)
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CIO

Relationship, Product

Facets is highly configurable, and we have had it for a long time, so we have a lot of experts. We...

Mar 2023
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CIO

Relationship

The vendor helps us with support work on everything from development to overnight support. We have a...

Mar 2023
||
(0)
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CIO

Relationship

We have regular meetings with the vendor. We participate in their sprint reviews, and they make...

Mar 2023
||
(0)
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Manager

Product

Cognizant’s product is easy to use. It is very simple for people to navigate from screen to screen...

Jan 2023
||
(0)
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Manager

Loyalty, Product

The product is never going to meet everyone's needs because each organization is different....

Jan 2023
||
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Manager

Relationship

Cognizant is not proactive at all. I believe that they try to resolve the issues that arise for the...

Jan 2023
||
(0)
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Manager

Relationship, Operations

Cognizant has a really good group of consultants. Cognizant's employees, the consultants, and...

Jan 2023
||
(0)
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Manager

Culture, Relationship

Cognizant is very good at understanding what we are looking for from an enhancement perspective and...

Jan 2023
||
(0)
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Manager

Relationship

An issue we see with Cognizant is that they always seem to be shorthanded. They always seem to be...

Jan 2023
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Director

Relationship

Cognizant is good about customizing the experience for each individual user. That is how they make...

Dec 2022
||
(0)
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Director

Operations

We completed our implementation years ago, but some of our people would say that we are still doing...

Dec 2022
||
(0)
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Director

Product

Customization inevitably leads to failure, but we still see customizations from Cognizant on a...

Dec 2022
||
(0)
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Director

Relationship

We have found that Cognizant’s customizations make sense when it comes to helping the vendor make...

Dec 2022
||
(0)
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VP/Other Executive

Product

Facets is not very efficient because we customize the living daylights out of it. The system we went...

Nov 2022
||
(0)
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VP/Other Executive

Relationship

Cognizant’s team is a good team. I like working with them; they have been very open, but I feel the...

Nov 2022
||
(0)
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VP/Other Executive

Relationship

Cognizant is a good company. I wish they were more engaged in our business with us; I am looking for...

Nov 2022
||
(0)
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CIO

Relationship, Product

The last four upgrades that Cognizant has pushed out have been called off because they failed. The...

Nov 2022
||
(0)
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CIO

Relationship

Cognizant's product team has had a lot of turnover on the QNXT side. Since the vendor has lost a lot...

Nov 2022
||
(0)
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CIO

Product

QNXT targets a certain market. If I went to a bigger health plan, I would consider other vendors'...

Oct 2022
||
(0)
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CIO

Relationship, Operations

Cognizant’s resources with deep subject matter expertise are limited, especially in the...

Oct 2022
||
(0)
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CIO

Operations

The vendor doesn’t have formal training programs associated with things like implementing the new...

Oct 2022
||
(0)
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CIO

Relationship, Product

The vendor’s understanding of what constitutes ease of use is evolving, and they are constantly...

Oct 2022
||
(0)
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CIO

Loyalty, Product

There are areas that are still gaps in the product that would welcome some enhancements. For...

Oct 2022
||
(0)
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CIO

Relationship

The vendor wants to be producing new technology, but they are not always there just as quickly as we...

Oct 2022
||
(0)
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CIO

Relationship, Operations

There have been times when we have discovered a defect in the system that the vendor didn't tell us...

Oct 2022
||
(0)
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CIO

Relationship

My experience has always been that I could go to any level of the vendor’s organization at any time...

Oct 2022
||
(0)
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CIO

Loyalty, Relationship, Product

Cognizant has a lot of tools and capabilities to improve outcomes, and they have the intent to do...

Oct 2022
||
(0)
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CIO

Value

There is more that the vendor could do to be ahead of the game without charging us extra. Some of...

Oct 2022
||
(0)
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Director

Relationship, Product

Cognizant doesn't deliver things in time to meet regulatory requirements. They are making...

Oct 2022
||
(0)
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VP/Other Executive

Operations

The implementation did not go very well. It took the vendor a very long time to get the system up...

Oct 2022
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(0)
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VP/Other Executive

Product, Value

QNXT helps our staff coordinate things with claims enrollment. Our staff doesn't have to look up...

Oct 2022
||
(0)
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Director

Relationship

We have had a lot of transitions in our account team at Cognizant, but we have had some stability...

Oct 2022
||
(0)
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Director

Loyalty

We are currently going through an assessment to determine whether QNXT is meeting our needs now and...

Oct 2022
||
(0)
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Director

Relationship, Product

When a member is delinquent on their premiums, we execute a process within QNXT called the past-due...

Oct 2022
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(0)
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Director

Relationship

TriZetto's basic stance on problems is that we have to prove to them that there is a real issue...

Oct 2022
||
(0)
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Director

Relationship, Product

We create custom solutions and support them from an IS perspective, and then we forget about the...

Oct 2022
||
(0)
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Director

Relationship, Product

We like Cognizant specifically because they own the Facets ecosystem. We don't have to worry about...

Oct 2022
||
(0)
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Director

Value

We don't like the rigidity around the service offering. Even minor changes require change requests....

Oct 2022
||
(0)
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Director

Relationship

We are still struggling to get good customer service from Cognizant. We are dealing with an offshore...

Oct 2022
||
(0)
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Director

Relationship

We are about to hit the ceiling of what is realistic to expect from Cognizant. There are some...

Oct 2022
||
(0)
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Director

Relationship, Product

I would tell a peer that Cognizant will do a great job on claims processing. Potential users need to...

Oct 2022
||
(0)
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Director

Product

QNXT is a good system and doesn’t cause any issues. It is pretty easy to use. The back-end setup and...

Oct 2022
||
(0)
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Director

Relationship

I don’t think QNXT is horrible, but there is room for improvement. When we meet with the QNXT user...

Oct 2022
||
(0)
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Director

Relationship

Cognizant doesn't have bad people or a bad product; Cognizant has just gotten very large. When they...

Oct 2022
||
(0)
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Director

Operations

There are times when the implementation guides for an upgrade are lacking detail about what was...

Oct 2022
||
(0)
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Director

Value

There is nothing wrong with QNXT other than the price. I would buy QNXT again, but the cost has a...

Oct 2022
||
(0)
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CIO

Relationship

Cognizant has some people who have been with the vendor for a very long time. We have some favorite...

Oct 2022
||
(0)
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CIO

Relationship

We are in a good spot with Cognizant. The vendor needs to keep the product moving forward though....

Oct 2022
||
(0)
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CIO

Relationship

Cognizant has lost some of their technical people who have worked with us from day one. We haven't...

Oct 2022
||
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