Trizetto Core Claims/Administration Solutions
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Subject Expert
Joe VanDeGraaff
Research Director
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User Commentary
Part of the experience of working with Cognizant is that everything is an energy exchange. We get...
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The vendor has training programs and packages, but they cost money, so we don't buy them. We use the...
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I am a little tough on scoring the vendor because they have a lot of resources, and they should be...
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Everybody has account representatives from the vendor. The pricing for requests is a nightmare, and...
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It seems obvious that the vendor should invest in building certain flexibility. However, the vendor...
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We did an upgrade to QNXT. It took a really long time and there was a lot of back and forth....
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Nothing really ever seems to change. Nothing new comes about from Cognizant.
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It would be so hard to change vendors. QNXT is so integrated into everything. It is integrated into...
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There are emerging competitors to QNXT, such as the Epic payer platform and Tapestry. I think Epic...
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The vendor is a product machine. They have a consulting group. The vendor lives on statements of...
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Our biggest challenge with Cognizant is that we outsourced our customer service, so we ran into some...
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Our future with Cognizant is unclear. We are looking at our strategy and the lines of business that...
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Cognizant's system has been fabulous for us. We couldn't be happier with it. When we did our RFP,...
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I don’t see this system being a growth area for Cognizant. They continue to fall short in a lot of...
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The vendor is modernizing the platform by moving to a client server that will add some capabilities...
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Cognizant looks for their customer's feedback on their product, and they are willing to go back to...
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My greatest need for Cognizant is for them to stay ahead of us as things change with federal regulations....
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The vendor lost one of their top regulatory people, but they replaced that person with someone who...
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Cognizant recently raised their prices for everything. I would love to stay with them because when...
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We cannot get away from QNXT right now, so it is part of our long-term plans out of necessity. We...
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The training on QNXT is a little better than the training on some of the vendor's other products...
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I am very unlikely to recommend this vendor to others. The system doesn't have the ability to offer...
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QNXT is an easy system to use because it is wizard driven. Users can't go forward until they answer...
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Cognizant has had a lot of management and organizational changes at the upper levels of their...
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Recently, I have seen more people choose to go with QNXT than with a competing system. I think that...
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Cognizant has really stepped up to the plate with interoperability. They have been really thoughtful...
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I don't feel like Cognizant charges for every little thing, but they charge for most things, so they...
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Facets is a flat system, and configuration matters even more with this system than systems with...
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We shoulder some of the blame with Facets because we customized the implementation so much that...
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Cognizant will be a partner with us for the long term. However, I wish the rate of change were...
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There are better, less expensive products than QNXT on the market. QNXT is a basic claims system. We...
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Cognizant is trying to improve the product upgrades, but the upgrades are very poor. Cognizant's...
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Cognizant charges us every time we sneeze, so they will charge customers for every little thing.
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The vendor had some base training materials available, but we had to purchase training materials....
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We have had to build everything to make the product interoperable.
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The UI of the new version of QNXT is much better than the previous UI. The current version is full...
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The product is better than it was, but it is not where it needs to be. Cognizant needs to design a...
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Cognizant has a vision, but the vision may not be what the industry really needs. For example, we...
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I do have a primary contact from Cognizant that I can reach out to directly. For example, if there...
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We have been trying to improve our relationship with Cognizant and turn it into more of a...
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Cognizant nickel-and-dimed us for every little thing in the past, but we are pretty self-reliant now....
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I feel like Cognizant hasn't really invested in QNXT.
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From a relationship perspective, we have made a bit of progress with Cognizant. Our account...
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Cognizant's different technology platforms can integrate with each other, but they are still...
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Cognizant has released a new version of QNXT that has a different look and feel to it than the last...
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We feel like Cognizant has gone backward with the quality of QNXT's releases. We have experienced a...
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For the core system, we are a Cognizant shop. We have Facets. We have had it for a handful of years,...
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Cognizant has issues. They haven't done much with the patient portal, the member portal, or the...
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From a service perspective, Cognizant thinks they are the best thing since sliced bread. I have...
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Cognizant's new version is in the cloud. It is the first version they have in the cloud, and that...
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Our biggest problems have been the turnaround time for our claims inventory and the monitoring of...
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Cognizant is less of a team player than TMG Health Solutions was. There were certain things that TMG...
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It is somewhat easy to get ahold of people that are higher up in the sales and account management...
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Cognizant presented a high-level road map, but we don't have a copy of a detailed road map. We have...
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When the product was owned by TMG Health Solutions, it was fairly poor. There wasn't a lot of...
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We have a great account manager. They do a great job of tracking things down, working on our behalf,...
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We would buy this product again. We would probably not outsource customer service from the get-go;...
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We didn’t do a full, formal RFP. We looked at the presentations, got a small group of...
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One reason I was okay with going to Cognizant was that we had to keep the services that add value....
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If the decision were up to me, I wouldn't work with Cognizant again. We are looking for a partner...
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Cognizant hasn't consistently exceeded our expectations for collaboration or understood our...
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Whether I would recommend Cognizant would depend on the products that an organization has. For...
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For a strategic relationship, I want Cognizant to be able to give us their strategies based on...
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The firm has made some improvements since the Cognizant acquisition. The firm definitely has some of...
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Cognizant has an opportunity to gain more knowledge about some of Medicaid's specific requirements...
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Cognizant nickel-and-dimes us to a certain extent. They charge us for everything.
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The higher up the chain of Cognizant's people we get, the more strained the relationship gets in...
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At the end of the day, we get a lot of daily work done but not always efficiently, and our...
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I have worked with the platform in several organizations, and it is not bad as long as it meets the...
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In Facets, there is an ability to build some complex scenarios in all realms of the world, both for...
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Over the last couple of years, things have changed quite a bit with the migration from TriZetto to...
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The leadership changes at Cognizant have resulted in lots of dropped balls and contracts that have...
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Our current state with Cognizant is not super positive, quite honestly. In terms of the service and...
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On a day-to-day level, Cognizant's teams and our local teams work together very well. Cognizant's...
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Anecdotally, there was leadership here that knew Cognizant's leadership, and that was why we made...
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My executive-level contact is good. I have a counterpart who can dig in and get things solved....
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Once the vendor understands the issue and works on things, they can typically get a tangible...
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Our CEO would choose Facets again because it is the biggest platform on the market. From our CEO’s...
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Previously, we had no intentions of staying with Cognizant because of all the challenges we had, but...
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I have an executive-level contact, and they try to keep promises. Cognizant is trying to turn things...
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Once we got out of the implementation, anything we wanted to update, change, or configure had to be...
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We had to interface with Cognizant regularly and make sure we tested during the implementation. When...
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The system can exchange data, but we still run into issues with some proprietary formats. Cognizant...
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The product’s functionality is pretty good. In the next year, we are going to get some functionality...
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We have run into issues with getting things resolved promptly with the vendor’s support. We have an...
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If I were making a purchasing decision again, QNXT would certainly be in my top three. One benefit...
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There are a few recent enhancements that were made to QNXT that unfortunately didn't meet...
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Analytics capabilities are a deficiency of QNXT. There are some other systems we have started to use...
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Cognizant still hasn’t developed a SaaS offering. Their offering still operates as a hosted system...
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When we have done updates to QNXT, they have been successful. We haven't had any nightmare upgrades.
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Cognizant doesn't offer ongoing training. We had initial training when we implemented the system,...
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I think my satisfaction with Cognizant will stay the same because we don't expect anything to get...
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With QNXT, the problem is that we have to do so much customization. We pay Cognizant to maintain all...
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We went live many years ago, and we never really felt like we had any outcomes. That is probably why...
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Today, QNXT is part of our long-term plans. I am not sure what things are going to look like a...
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I don't know that we operate much on promises. Whatever we ask for from the vendor comes with a...
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I don't think we have done any recent training at this point. Cognizant has all the basics covered...
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Cognizant doesn’t promote interoperability; they are not making QNXT extensible enough to interface...
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QNXT is highly configurable and flexible. The ease of use has improved over the years. We have seen...
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QNXT is very powerful and highly configurable, but all that comes with an Achilles heel because that...
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Cognizant is making really good investments in the QNXT product suite, especially with keeping it...
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Cognizant is always trying to keep up with legislation that passes. I don't know whether they can...
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Cognizant has done some training through some of their web demos. The training on how to use QNXT...
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