TriZetto Core Claims/Administration Solutions Commentary
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Subject Expert
Mac Boyter
VP of Engagement
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User Commentary
Relationship
Cognizant is a little better than other vendors in the customer service area. They make sure to meet...
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Relationship
Cognizant has a great user group, and the user group is very open to sharing. The vendor keeps that...
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Value
When we implemented TriZetto QNXT, we didn’t buy the vendor's workflow tool because it was kind of...
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Culture, Value
Determining whether Cognizant is fair and transparent with their charges is tough. They are fair 90%...
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Product
We look for administrative efficiencies, like how to get a higher first-pass rate, help people do...
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Relationship
It does well to manage Cognizant both as a partner and a vendor. We still have to hold them...
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Relationship
If someone is looking at the solution, I would say that they should understand their operating...
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Relationship
Cognizant has been a good partner. When it comes to issues that arise on a day-to-day basis, they...
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Relationship, Product
TriZetto QNXT has been very successful in meeting our business needs and requirements; however, the...
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Relationship
Cognizant is very receptive to client feedback. There are things that fall outside of the design for...
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Value
We use key elements of TriZetto Facets, including the adjudication piece, the member-matching piece,...
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Product
TriZetto Facets is an interesting application because it is extremely configurable. So we could give...
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Relationship
I’m a touch removed in my current role, but when we used to submit Cognizant support tickets, the...
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Relationship
On the account side of the house, Cognizant is very good. Our account representative is awesome....
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Relationship, Product
We use Cognizant’s workflow solution for customer service and claims processing. Customer service is...
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Relationship
The support from Cognizant is generally very good. We can either call a toll-free number or submit a...
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Relationship
Every healthcare payer uses the TriZetto Facets platform differently based on their products and...
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Loyalty, Product
Cognizant is investing heavily in R&D to modernize the platform. We have been using it for many...
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Relationship
Most of the challenges with TriZetto Facets arise when there is a rapid regulatory change that...
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Culture, Value
TriZetto Facets is not an inexpensive solution, but for the value we receive, it is a solid product....
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Relationship
My team is happy with Cognizant's support service.
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Culture, Relationship
Our angst is around Cognizant's proactive service and executive involvement. Over the last couple of...
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Culture, Value
I don't think Cognizant avoids charging for every little thing. That is one area that I think they...
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Value
The vendor charges for every little thing, and integration is expensive.
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Product
The issue with Facets is that we are a smaller organization, and Facets is built for large,...
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Relationship
Cognizant consistently partners with top technology firms like AWS and Microsoft. Their recent...
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Relationship, Value
We have a great account representative and a customer success manager from Cognizant. That is ideal....
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Relationship
Cognizant is always doing a great job. We partner with a certified consultant, and that person gives...
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Loyalty, Product, Value
Cognizant is very expensive, but their product is very good, and we have excellent outcomes from it....
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Relationship
We have our own personal account manager who has been on our account since day one, and they are...
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Relationship, Product
I think there are resource constraints and bandwidth issues with Cognizant. There are also profit...
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Operations
The Cognizant training model is not tailored to client workflows. The expectation would be that if...
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Relationship, Operations
Cognizant should have more knowledgeable consultants. There is limited bandwidth there, so when it...
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Relationship
If I get on a call with Cognizant, someone from the executive team is there readily, and the vendor...
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Relationship, Product
AI is out there, so Cognizant just needs to do that. They are doing well with federal mandates. We...
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Product
The financial benefit of using multiple offerings from Cognizant is better financial reporting. With...
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Product, Value
If an organization were to ask me about QNXT, I would highlight the claims workflow and the things I...
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Relationship, Operations
Cognizant has been very supportive of upgrades. We are pretty much driving that process, but they...
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Loyalty, Product
Cognizant is on top of new technology, and we are very happy with their product. They are the best...
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Culture, Product, Value
Cognizant has created a lot of different modules, and we would have been better off if they had had...
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Relationship
Cognizant doesn't always have the best team. We have had a change to our account representative, and...
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Product
Cognizant has tried and true solutions that cover the whole gamut of healthcare. QNXT is an...
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Relationship
Cognizant doesn't keep all of their promises because sometimes, CMS mandates get in the way. There...
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Commentary Summary
Comment Type Breakout