TriZetto Core Claims/Administration Solutions Commentary
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Subject Expert
Boyd Stewart
VP of Payer/Provider Collaboration
KLAS VP of Payer/Provider Collaboration - Boyd Stewart
 
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Director

Relationship

Cognizant doesn't always have the best team. We have had a change to our account representative, and...

May 2025
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Director

Product

Cognizant has tried and true solutions that cover the whole gamut of healthcare. QNXT is an...

May 2025
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Director

Relationship

Cognizant doesn't keep all of their promises because sometimes, CMS mandates get in the way. There...

May 2025
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VP/Other Executive

Loyalty

Cognizant is doing a new third-party administrator module in Facets that we are excited about using....

Apr 2025
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VP/Other Executive

Value

Everything we need from Cognizant has such a high cost. We don’t have another option; it always...

Apr 2025
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CIO

Operations

Cognizant should provide a little more training because whenever we are changing a system from a...

Apr 2025
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CIO

Relationship, Product, Value

I have a great relationship with Cognizant. In our prior system, we had to do certain claims...

Apr 2025
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VP/Other Executive

Relationship, Value

We have some lower costs by bundling some of the services and product offerings from Cognizant....

Apr 2025
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VP/Other Executive

Culture

Working with the Cognizant sales team to get an engagement started is a longer and not very mature...

Apr 2025
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VP/Other Executive

Relationship, Value

Cognizant is not as flexible as they used to be. Cognizant is not doing any other great partnerships...

Apr 2025
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VP/Other Executive

Relationship

Overall, Cognizant is a decent partner. They are not the best or the worst. We have an ongoing...

Apr 2025
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Director

Relationship

If we have an issue with the product or if we need clarification, then the hoops we have to go...

Apr 2025
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Director

Product

QNXT is a good product for claims processing. We get what we put into it, so most of where the...

Apr 2025
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Director

Value

I would say that Cognizant avoids charging for every little thing. With my previous experience, I...

Apr 2025
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Director

Operations, Product

The system's ease of use really depends on users and how smart they are. There are certain modules...

Apr 2025
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Director

Product

I have seen worse products based on what Cognizant does and delivers. Cognizant's products are...

Apr 2025
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Director

Relationship, Operations

During implementations, Cognizant provides good support and resources. Overall, they really want...

Apr 2025
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Director

Operations

Cognizant's training doesn't just come out. We have to pay for it. We go to TriZetto University...

Apr 2025
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Director

Relationship, Operations

Cognizant has a lot of wonderful ideas until we start implementing them. Cognizant's ideas work...

Apr 2025
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Director

Relationship

I have a module that Cognizant developed, but they won't help us with it or improve it. I understand...

Apr 2025
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Analyst/Coordinator

Loyalty, Product

Cognizant has their claims workflow module for QNXT, and they also have a workflow module for...

Apr 2025
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Analyst/Coordinator

Loyalty, Product

Organizations who choose to go with Cognizant should look at the big picture because I know that the...

Apr 2025
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Analyst/Coordinator

Relationship

When I call my counterpart over at Cognizant and ask them to get something done for me, they somehow...

Apr 2025
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CTO

Operations, Value

Facets is a proven product; it is tried and true. It is easy to implement, configure, and maintain....

Apr 2025
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CTO

Loyalty, Product

Cognizant needs to get to the future planning of AI if they are going to further automate and...

Apr 2025
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CTO

Relationship

There have been several leadership changes with Cognizant, but our client representative has...

Apr 2025
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CTO

Product

I know Cognizant has a much wider portfolio of products than what we are utilizing, but that gives...

Apr 2025
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CIO

Product, Value

Facets is our core system. We couldn't do business without it. With Facets, we use Cognizant’s...

Apr 2025
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CIO

Relationship, Product

There are always bugs with Facets. For example, Cognizant did a whole web-upgrade process in their...

Apr 2025
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CIO

Relationship

For support with Facets, we submit the tickets on the web, and we have meetings with Cognizant....

Apr 2025
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CIO

Product

There are specific cases where we use other partner products in claims processing, mainly in claims...

Apr 2025
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CIO

Relationship

Our account executive does a good job of letting us know that something is out there. Cognizant’s...

Apr 2025
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CIO

Value

Every one of the automation tools with Facets is a different price. Anything Cognizant does is...

Apr 2025
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CIO

Relationship

Due to the struggles we experienced with Cognizant’s support, I didn't even meet with them anymore....

Apr 2025
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CIO

Value

Cognizant avoids charging for everything, but that is recent. That isn't their history; their...

Apr 2025
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CIO

Value

As of late, receiving our money’s worth with QNXT is much higher. But we have to look at the whole...

Apr 2025
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CIO

Value

Some of the automation is there with QNXT, but it is not quite as clean as it could be or should be....

Apr 2025
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CIO

Relationship

Cognizant has done an excellent job with executive involvement. They sent some horrible executives....

Apr 2025
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Director

Loyalty, Product

Facets does what it is supposed to do, and the quality of upgrades for Facets is so much better...

Mar 2025
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Director

Relationship, Value

There were needs years ago that Facets didn’t necessarily meet, but Cognizant committed to making...

Mar 2025
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Director

Loyalty, Relationship, Product

Cognizant is definitely taking steps to modernize our system, but the thing that is difficult in a...

Mar 2025
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Manager

Loyalty

There are a lot of systems out there to choose from, and having been part of the selection process a...

Feb 2025
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Manager

Relationship, Value

While nothing is perfect, and at times there is a cost for certain things, Cognizant does...

Feb 2025
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CIO

Relationship, Operations

I went through an implementation with Cognizant recently, and they were so supportive. We ran into...

Feb 2025
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CIO

Culture, Value

I avoid Cognizant's nickel-and-diming. Of course, they try to nickel-and-dime, but I always...

Feb 2025
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CIO

Loyalty, Relationship, Product

I recommended Cognizant to another health plan just the other day. Cognizant's core strength is...

Feb 2025
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CIO

Culture, Value

Receiving my money's worth with QNXT rates at the top of the scale. We bought a perpetual license,...

Feb 2025
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Director

Product

Cognizant has products to automate our workflow. They have a product called Workflow. Its primary...

Feb 2025
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Director

Loyalty, Relationship

Cognizant is really good at telegraphing their road map and pacing it in a way that will be...

Feb 2025
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Director

Relationship

Generally, things are going extremely well with Facets. Cognizant's presence as a vendor has set a...

Feb 2025
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Director

Relationship

The people at Cognizant are kind and supportive, but the turnaround times for support and the...

Jan 2025
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Manager

Culture, Value

Cognizant charges us every time we sneeze. Either I do an advance called an umbrella or a bucket of...

Jan 2025
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Manager

Relationship

We have been with Cognizant for several years, but they don't seem to know us. They should know us....

Jan 2025
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Manager

Value

We have to do a lot of things to make QNXT work the way we expect it to work out of the box. We keep...

Jan 2025
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Manager

Product, Value

QNXT is fairly simple to use. Once we got used to it, it was very intuitive. I have worked on other...

Jan 2025
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Manager

Operations

Cognizant doesn't offer much training unless we specifically request it. They have help sites that...

Jan 2025
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Manager

Relationship

I expected more professional development help from Cognizant, but I don't think they are delivering....

Jan 2025
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Manager

Loyalty, Relationship, Product

Cognizant has kept the application current. But one has to stay on top of the releases, and that is...

Jan 2025
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Manager

Relationship, Product

Cognizant is building APIs, but they are not building APIs for things that we need. They are not...

Jan 2025
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VP/Other Executive

Value

Facets is a high-quality product, but it is expensive. The vendor does try to not charge for every...

Nov 2024
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VP/Other Executive

Product

I am concerned about the rules and regulations that payers have to adhere to. I'm not sure whether...

Nov 2024
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VP/Other Executive

Relationship

Cognizant partners very well with us. We have had the same account manager since the onset, so we...

Nov 2024
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CIO

Operations, Product

I like the system's ease of use and its upgrade capabilities. I know the system very well, so even...

Nov 2024
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CIO

Relationship, Value

Cognizant does their best to keep promises. I think they have attempted to keep all of their...

Nov 2024
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CIO

Loyalty, Product

Cognizant offers additional APIs, workflow solutions, and other microservice integrations that allow...

Nov 2024
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COO

Product, Value

My advice to other payers is that they need to ensure that they utilize the tool to its fullest....

Oct 2024
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COO

Loyalty, Relationship

The vendor's help desk is great. From the frontline staff to the C-suite, the vendor's people are so...

Oct 2024
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COO

Operations

In terms of the vendor's training, what could have been improved probably was just clarity. They did...

Oct 2024
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COO

Product

The vendor is still working on 508 compliance, which is the government requirement to accommodate...

Oct 2024
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COO

Product

I have no complaints from the team about the product. We have seen another system, and the ease of...

Oct 2024
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VP/Other Executive

Loyalty, Relationship

Several years ago, Cognizant had a change in the leadership of the TriZetto product line, and they...

Jul 2024
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VP/Other Executive

Loyalty, Relationship, Product

Cognizant has a challenge in that they are now competing against Epic. Epic has a broader reach and...

Jul 2024
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VP/Other Executive

Relationship

Cognizant has been a really good partner to us. They are our number-one key, strategic partner in...

Jul 2024
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VP/Other Executive

Loyalty, Relationship, Product

The quality of Cognizant’s new product releases has degraded a bit from what we are used to. They...

Jul 2024
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VP/Other Executive

Relationship

Our prior Cognizant account manager didn't really understand the product space, our needs, or who we...

Jul 2024
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VP/Other Executive

Loyalty, Value

It is a new thing for Cognizant to avoid charging for every little thing. They are not doing that...

Jul 2024
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Manager

Loyalty, Operations

I am hopeful that things will go well this year with Facets' implementation. I will attend one of...

Jun 2024
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Manager

Product

I would tell a peer that Cognizant has a really good, solid infrastructure for an organization's...

Jun 2024
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Manager

Relationship

The vendor's people are very personable. Our account executive is very responsive and really wants...

Jun 2024
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Manager

Relationship

Cognizant does a good job of answering our questions and taking our feedback with their ticket system....

Jun 2024
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Manager

Culture, Product

Cognizant stays up-to-date on a lot, and they do a good job from a foundational standpoint. The...

Jun 2024
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Manager

Culture

Cognizant keeps their promises most of the time, but sometimes, the things we purchase aren't what...

Jun 2024
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VP/Other Executive

Relationship

Cognizant comes to the table very easily and readily, but they are very slow at making changes...

Jun 2024
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VP/Other Executive

Relationship, Product

With Cognizant, we can do two upgrades a year, but some clients can't do those, and those clients...

Jun 2024
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VP/Other Executive

Product

Facets is almost like the best and worst of everything in one system. It is user customizable and...

Jun 2024
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VP/Other Executive

Relationship

I would tell anyone that Facets is a great product. The system is a lot about what we make out of it...

Jun 2024
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VP/Other Executive

Relationship

The vendor’s executives are the people I really like, and I have had a lot of engagement with them....

Jun 2024
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VP/Other Executive

Relationship

Cognizant needs to work on meeting needs in a more timely manner. The vendor needs to find a way to...

Jun 2024
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VP/Other Executive

Culture

I like to talk to the TriZetto development group because they are really quick to respond. They try...

Jun 2024
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VP/Other Executive

Relationship

We have had a pretty good support experience with Cognizant. They do initiate some things with me...

Jun 2024
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CIO

Loyalty, Relationship

I am very confident in Cognizant's ability to support the needs of multiple different business...

May 2024
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CIO

Operations, Value

Our implementation was rocky in the beginning, but we were able to smooth things out afterward....

May 2024
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CIO

Product, Value

We are doing extremely well. Our system is pretty stable. We have our claim adjudication rate at a...

May 2024
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CIO

Relationship

As a partner, Cognizant has done extremely well. We have to build a relationship; we can't just have...

May 2024
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CIO

Product

I'm really looking toward the future in terms of what products Cognizant will have and how they will...

May 2024
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