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Trizetto Core Claims/Administration Solutions
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Subject Expert
Joe VanDeGraaff
Research Director
Commentary Summary
User Commentary
CIO
For the core system, we are a Cognizant shop. We have Facets. We have had it for a handful of years,...
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CIO
Cognizant has issues. They haven't done much with the patient portal, the member portal, or the...
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CIO
From a service perspective, Cognizant thinks they are the best thing since sliced bread. I have...
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CIO
Cognizant's new version is in the cloud. It is the first version they have in the cloud, and that...
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Director
Our biggest problems have been the turnaround time for our claims inventory and the monitoring of...
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Director
Cognizant is less of a team player than TMG Health Solutions was. There were certain things that TMG...
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Director
It is somewhat easy to get ahold of people that are higher up in the sales and account management...
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Director
Cognizant presented a high-level road map, but we don't have a copy of a detailed road map. We have...
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Director
When the product was owned by TMG Health Solutions, it was fairly poor. There wasn't a lot of...
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Director
We have a great account manager. They do a great job of tracking things down, working on our behalf,...
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Director
We would buy this product again. We would probably not outsource customer service from the get-go;...
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Director
We didn’t do a full, formal RFP. We looked at the presentations, got a small group of...
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Director
One reason I was okay with going to Cognizant was that we had to keep the services that add value....
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Director
If the decision were up to me, I wouldn't work with Cognizant again. We are looking for a partner...
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Director
Cognizant hasn't consistently exceeded our expectations for collaboration or understood our...
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Director
Whether I would recommend Cognizant would depend on the products that an organization has. For...
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Director
For a strategic relationship, I want Cognizant to be able to give us their strategies based on...
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Director
The firm has made some improvements since the Cognizant acquisition. The firm definitely has some of...
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Director
Cognizant has an opportunity to gain more knowledge about some of Medicaid's specific requirements...
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Director
Cognizant nickel-and-dimes us to a certain extent. They charge us for everything.
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Director
The higher up the chain of Cognizant's people we get, the more strained the relationship gets in...
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Director
At the end of the day, we get a lot of daily work done but not always efficiently, and our...
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Director
I have worked with the platform in several organizations, and it is not bad as long as it meets the...
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Director
In Facets, there is an ability to build some complex scenarios in all realms of the world, both for...
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Director
Over the last couple of years, things have changed quite a bit with the migration from TriZetto to...
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Director
The leadership changes at Cognizant have resulted in lots of dropped balls and contracts that have...
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Director
Our current state with Cognizant is not super positive, quite honestly. In terms of the service and...
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Director
On a day-to-day level, Cognizant's teams and our local teams work together very well. Cognizant's...
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Director
Anecdotally, there was leadership here that knew Cognizant's leadership, and that was why we made...
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VP/Other Executive
My executive-level contact is good. I have a counterpart who can dig in and get things solved....
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VP/Other Executive
Once the vendor understands the issue and works on things, they can typically get a tangible...
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VP/Other Executive
Our CEO would choose Facets again because it is the biggest platform on the market. From our CEO’s...
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VP/Other Executive
Previously, we had no intentions of staying with Cognizant because of all the challenges we had, but...
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VP/Other Executive
I have an executive-level contact, and they try to keep promises. Cognizant is trying to turn things...
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VP/Other Executive
Once we got out of the implementation, anything we wanted to update, change, or configure had to be...
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VP/Other Executive
We had to interface with Cognizant regularly and make sure we tested during the implementation. When...
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VP/Other Executive
The system can exchange data, but we still run into issues with some proprietary formats. Cognizant...
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VP/Other Executive
The product’s functionality is pretty good. In the next year, we are going to get some functionality...
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VP/Other Executive
We have run into issues with getting things resolved promptly with the vendor’s support. We have an...
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VP/Other Executive
If I were making a purchasing decision again, QNXT would certainly be in my top three. One benefit...
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VP/Other Executive
There are a few recent enhancements that were made to QNXT that unfortunately didn't meet...
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VP/Other Executive
Analytics capabilities are a deficiency of QNXT. There are some other systems we have started to use...
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VP/Other Executive
Cognizant still hasn’t developed a SaaS offering. Their offering still operates as a hosted system...
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Director
When we have done updates to QNXT, they have been successful. We haven't had any nightmare upgrades.
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Director
Cognizant doesn't offer ongoing training. We had initial training when we implemented the system,...
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Director
I think my satisfaction with Cognizant will stay the same because we don't expect anything to get...
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Director
With QNXT, the problem is that we have to do so much customization. We pay Cognizant to maintain all...
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Director
We went live many years ago, and we never really felt like we had any outcomes. That is probably why...
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VP/Other Executive
Today, QNXT is part of our long-term plans. I am not sure what things are going to look like a...
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VP/Other Executive
I don't know that we operate much on promises. Whatever we ask for from the vendor comes with a...
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VP/Other Executive
I don't think we have done any recent training at this point. Cognizant has all the basics covered...
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VP/Other Executive
Cognizant doesn’t promote interoperability; they are not making QNXT extensible enough to interface...
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VP/Other Executive
QNXT is highly configurable and flexible. The ease of use has improved over the years. We have seen...
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VP/Other Executive
QNXT is very powerful and highly configurable, but all that comes with an Achilles heel because that...
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COO
Cognizant is making really good investments in the QNXT product suite, especially with keeping it...
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COO
Cognizant is always trying to keep up with legislation that passes. I don't know whether they can...
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COO
Cognizant has done some training through some of their web demos. The training on how to use QNXT...
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CIO
We are entering into Cognizant's business-process-as-a-service (BPaaS) arrangement. Cognizant is...
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CIO
For someone else considering the business-process-as-a-service (BPaaS) arrangement, I would tell...
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CIO
In the future, I am hoping that we will move toward a more interoperable solution. We have a totally...
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Manager
For the most part, our vendors have been very supportive and have had similar experiences to ours...
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Manager
Facets is definitely part of our long-term plans. It is our primary software. There is always room...
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Manager
There was a tumultuous period a few years ago when the vendor changed leadership. I am not sure when...
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Manager
We haven't run into many issues, but the issues that we have run into have taken a while to get...
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Manager
We started to do our own upgrades without the assistance of the vendor's consultation team because...
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Manager
The healthcare landscape has changed between the Obama and Trump eras. Cognizant is typically good,...
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Manager
QNXT is a good product. In a lot of ways, it is a base product that customers need to build on. That...
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Director
I can tell that Cognizant is paying attention to the product again. Initially, when they acquired...
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Director
In terms of nickel-and-diming, when we work on a project, Cognizant has someone behind the scenes...
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Director
There has been no support during COVID-19. Whatever Cognizant does for us has nothing to do with...
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Director
Cognizant's ongoing support is very helpful. We do major upgrades for the platform. We do our...
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Director
Cognizant has training, but the web training for the UI isn't intuitive. We had a couple of...
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Director
We like the platform and its stable back end. We like that we don't have to be hosted. We can run...
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CIO
When we want something new, it is never bundled. It is always decoupled, and we have to buy all the...
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CIO
We have built such a strong, talented team here that we don't really need Cognizant's support for...
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Manager
I haven't found Facets to be as user friendly as other systems I have used. I wish it were more...
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CIO
I am a big fan of Facets; I have been using it for many years. I really don’t have any negatives...
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CIO
Our old system was better suited for a small plan like us, but given the fact that our parent...
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CIO
There are always things to improve on, but Facets is a legacy-type product, so there are not a lot...
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CIO
The technology is outdated and needs to be totally revamped. There hasn't been a lot of investment...
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CIO
With any vendor, we have issues and things of that nature, Cognizant has their own metrics and goals...
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CIO
Where Cognizant struggles isn’t really with software, but delivery. That is why most small plans do...
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COO
When we selected Cognizant, they were just getting started and had no customers. Cognizant very much...
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COO
Cognizant is known for their pricing. We negotiated a contract with them, and it was very clear what...
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VP/Other Executive
The road map for the product is solid. We are certainly looking forward to new features. The vendor...
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VP/Other Executive
The only issue that I have with the vendor is that they present features at conferences that take a...
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VP/Other Executive
We have had recent training from the vendor. We subscribe to their university training material, and...
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VP/Other Executive
We have no problems getting to vendor executives when there are issues, and the executives are...
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CIO
We built some preauthorization integrations with Facets, so we have that capability built in. We...
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CIO
Cognizant is committed to building out and enriching Facets and making it more open because they are...
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CIO
With all the APIs, Facets is moving toward an open environment. We elected not to use all their open...
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CIO
Cognizant has had their executives out here, so we have pretty good relationships with the Cognizant...
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VP/Other Executive
Based on the marketing presentations and demos, Facets definitely works as it was promoted.
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VP/Other Executive
We are very happy with where we are with our systems right now. We have added several additional...
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CIO
The vendor isn't hosting the product very well, but they are changing that. They are looking at...
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CIO
The vendor doesn’t nickel-and-dime us. If we are trying to do a lot of customization, we have other...
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CIO
The QNXT platform has all the capabilities to meet our needs and the ability to meet the needs of...
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CIO
We overengineered the implementation of QNXT. We didn’t trust its core, and we had internal...
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Director
The product is very complex, so it has been a challenge to learn about it, use it, and keep current...
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Director
Overall, the implementation went really well. There were some issues, but they were not terrible....
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Director
We did a training session for one of our teams, and that went very well. We are looking at...
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Director
With Cognizant's hosting services, there are times when I need things done, and it feels like I have...
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Director
The price for full interoperability was expensive, so we chose not to do that. We went with another...
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Director
The product is performing and doing what it needs to do to achieve its goals. But the problem is...
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Director
I have seen a lot of turnover in my account team. We have a lot of stability now, but I do not think...
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Manager
Cognizant's overall support this year has been the worst that I have dealt with. We, or at least the...
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Manager
I am not sure what I like about the system. It is pretty complex; Cognizant could definitely make it...
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Director
Cognizant is definitely our strategic partner because they are core and critical to our business....
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Director
We use Cognizant's business process services for managing the configuration of Facets, and that is a...
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Director
Cognizant is easy to get ahold of. We are on the phone constantly with them because we are hosting....
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VP/Other Executive
Cognizant’s product is the same as it used to be. They have tried to focus more over the last few...
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VP/Other Executive
We have had a couple of meetings about mapping the future. Not everything the vendor provides fits...
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Analyst/Coordinator
I am in the program. For me, I find it easy to maneuver through the system and to find items. It is...
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Analyst/Coordinator
During the COVID-19 crisis, when we have had to make benefits changes to the way claims are paid,...
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Analyst/Coordinator
I would buy the product again, but I am not the person in the position to say that or to make that...
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Analyst/Coordinator
I don't personally take part in the upgrades. We have a team that deals with the upgrades for...
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Analyst/Coordinator
We have Facets integrated, and from what I see, the integration is pretty fine. For me, some of the...
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