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Trizetto Core Claims/Administration Solutions Commentary
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Boyd Stewart
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KLAS Research Director - Boyd Stewart
 
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VP/Other Executive

Relationship

We have a really good relationship with our Cognizant account managers, and they assist us with what...

Apr 2024
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VP/Other Executive

Loyalty, Product

Cognizant always has a roadmap for things, but it's not always things that we want to take advantage...

Apr 2024
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VP/Other Executive

Culture, Relationship

When we had a question about a third-party administrator, Cognizant was very transparent and met...

Apr 2024
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VP/Other Executive

Product

There isn't a whole lot that Facets is limited on; there is a lot we can do with it. The problem is...

Apr 2024
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COO

Relationship

Service and engaging with the customer were TriZetto’s forte. Cognizant is lacking in great detail....

Apr 2024
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COO

Product, Value

We love the product. We are maximizing it. We are doing a high percentage of automatic adjudication,...

Apr 2024
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VP/Other Executive

Relationship, Product

I do feel like we have a really good partnership with Cognizant. We are able to work with them if we...

Apr 2024
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VP/Other Executive

Relationship

Cognizant is really proactive. We have a really good account team. Cognizant has a really good...

Apr 2024
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VP/Other Executive

Relationship, Product

We work with Cognizant on enhancements that we ask for, and there are always things that could be...

Apr 2024
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VP/Other Executive

Relationship

We have a really good relationship with Cognizant at really, truly all the levels. I really feel...

Apr 2024
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VP/Other Executive

Loyalty, Product

Cognizant is rolling out their web-based platform, and they are redesigning everything from the...

Apr 2024
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CIO

Operations, Product

We use some of the integration features of Facets, but we struggle. Just trying to navigate the...

Apr 2024
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CIO

Loyalty, Relationship, Product

Facets is like a workhorse that does its job. Cognizant handles different products from multiple...

Apr 2024
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CIO

Relationship

Cognizant is slow to respond sometimes. There are always things we want them to do that they don't...

Apr 2024
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Analyst/Coordinator

Product

To improve, Cognizant could open up a few more APIs for the QNXT side because we do have QNXT...

Feb 2024
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Manager

Operations, Product

The product is easy to learn and teach. It is even easy for new employees to navigate.

Dec 2023
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Director

Value

Facets is pricey, and when I need something information about something, it always seems like I’m...

Nov 2023
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Director

Product

We are generally happy with Facets. It is a workhorse and just keeps doing its thing.

Nov 2023
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Director

Product

Cognizant has certainly gotten better with their upgrades for Facets. There are some bumps, but the...

Nov 2023
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Director

Value

Cognizant had a major miss in a previous upgrade, and when they came back to implement what they...

Nov 2023
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Director

Operations

Cognizant offers a lot of things for training, but we don't take advantage of those as much as we should....

Nov 2023
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CIO

Product

I have several years of experience working with Cognizant, and there have been lots of improvements...

Oct 2023
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CIO

Relationship, Product

Things sometimes get a bit confusing in terms of who is responsible for what inside Cognizant's...

Oct 2023
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CIO

Culture, Relationship

Cognizant doesn't really make promises. But they are very clear in what they are willing to deliver...

Oct 2023
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CIO

Relationship, Product

With all of the changes in healthcare, Cognizant is either building functionality within the...

Oct 2023
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CIO

Relationship, Product

With Cognizant’s consulting services, they could benefit from some clearer deliverables and...

Oct 2023
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CIO

Relationship, Operations

Cognizant has TriZetto University, which allows training materials to be accessed on an ongoing...

Oct 2023
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Manager

Product

I will give Cognizant credit because QNXT is not a hard product to use. Furthermore, the system's...

Oct 2023
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Manager

Relationship, Operations

Cognizant will lay out a project plan for the implementations and say that they expect us to be up...

Oct 2023
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Manager

Value

I would like Cognizant to step up and do things without charging everybody every time they sneeze....

Oct 2023
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Manager

Culture, Relationship, Product

The biggest problem for me is that QNXT is a base product but isn't marketed that way. If we want...

Oct 2023
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Manager

Relationship

Generally, we reach out to Cognizant instead of them reaching out to us. Furthermore, we really...

Oct 2023
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CIO

Operations, Product

Throughout our time with Cognizant, their upgrades have been decreasing in quality. There seem to be...

Oct 2023
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CIO

Relationship

Cognizant is a great partner of ours. Their support is excellent, and I know the vendor is going to...

Oct 2023
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CMO

Operations

We have been really happy with Facets. We recently had a third party come and look at our...

Oct 2023
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CMO

Product

When we build things, we have to have a strong foundation. The claim system is our foundation...

Oct 2023
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CMO

Value

One issue is that the vendor tends to nickel-and-dime us not for the big stuff but for the little...

Oct 2023
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VP/Other Executive

Culture

Cognizant is fine. They are the same as they have always been. They are expensive and complicated....

Oct 2023
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(0)
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VP/Other Executive

Relationship

Our relationship with Cognizant is good. Our contacts are responsive and generally help us work...

Oct 2023
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(0)
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VP/Other Executive

Loyalty

A lot of healthcare organizations are moving to another system, but we are staying with Cognizant's...

Oct 2023
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Director

Relationship, Product, Value

QNXT is not the simplest product, but it is the most robust product on the market today. Cognizant...

Oct 2023
||
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Director

Value

Cognizant charges for anything that we want to do. If we want to do integration, Cognizant will say...

Oct 2023
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Director

Culture, Product

QNXT is very complex and difficult to use. We are using almost every module Cognizant has available,...

Oct 2023
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Director

Relationship, Operations

With Cognizant, there is an internal mechanism that we need to go through if we want to ask for...

Oct 2023
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Director

Loyalty, Relationship, Product

We need to comply with all the regulation changes that we face. We are in a very monitored industry...

Oct 2023
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(0)
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COO

Loyalty, Relationship

There is a work group that discusses things because they want the product to meet all the needs of...

Sep 2023
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(0)
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COO

Relationship

Cognizant is one of the most amazing companies I work with. They are constantly inviting us to...

Sep 2023
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(0)
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COO

Culture, Product

Facets is really good, and the vendor is really good. The product works as promoted and supports our...

Sep 2023
||
(0)
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COO

Product, Value

We had a legacy system that was rather antiquated. It was highly manual, and we had to do many...

Sep 2023
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(0)
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COO

Loyalty

We looked at many various claims processing systems and found that the Cognizant system was the best...

Sep 2023
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(0)
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COO

Operations, Value

When we implemented this technology, it saved us so much money because of its efficiency. It raised...

Sep 2023
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(0)
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VP/Other Executive

Loyalty, Loyalty

On the payer side, we really need the system to be provided to us as a full-blown software as a...

Sep 2023
||
(0)
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VP/Other Executive

Product, Product

On the operations or business side, we are still building out data warehouses and data lakes all...

Sep 2023
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(0)
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VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship

Cognizant's customer service interface is rudimentary at best. My business area continues to want to...

Sep 2023
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(0)
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VP/Other Executive

Relationship, Relationship

We have identified a number of systems that are our go-to software platforms. We are going into...

Sep 2023
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(0)
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VP/Other Executive

Loyalty, Loyalty

We are happy with the base software in Facets. We looked at another product, but that product would...

Sep 2023
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(0)
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VP/Other Executive

Relationship, Relationship, Product, Product

The vendor has made some minor workflow enhancements, and we have seen some regulatory changes. I...

Sep 2023
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(0)
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CMO

Product

We have integrated Facets with another product, but we often struggle to upgrade that integration....

Sep 2023
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(0)
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CMO

Loyalty

Cognizant is like the Borg. We have to assimilate to whatever they have. We don't want to...

Sep 2023
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(0)
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CIO

Loyalty, Product

For true claims processing, Cognizant's product does great, but we need the level and depth of the...

Sep 2023
||
(0)
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Manager

Loyalty, Value

We definitely like Facets. We are just facing an internal battle to get the system updated on our...

May 2023
||
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