TriZetto Core Claims/Administration Solutions Commentary

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The product is easy to use. It has definitely improved inventory management, the team's workflow,...

Several years ago, the costs from Cognizant were unreasonable, and we literally had to cut our costs...

The support people from Cognizant are slow to respond. They don't always engage the right resources...

TriZetto QNXT fulfills all of the regulatory requirements. This is a fully integrated system for...

We're continuing to invest, so TriZetto Facets is part of our long-term plan. I would highly...

Cognizant has been a great partner. I don't know that the partnership could be much better.

From a claims workflow standpoint, the vendor is automating the process very well. The workflow tool...

The training during the go-live was great. There hasn't been much training since then. But we still...

With escalation, Cognizant's support rates higher than without escalation. But they could decrease...

Cognizant could do better with integration. I want them to modernize the integration across the...

The biggest part of the automation and the main purpose of TriZetto QNXT is to pay claims, so once...

Cognizant’s support people respond when we open a ticket, but it’s just that they've acknowledged...

As the industry requirements change for paying a claim, we'll focus on paying claims because that's...

Cognizant has lots of APIs available. They are talking about integrating AI into their solutions,...

Cognizant gave us training on an upgrade we just went through, and that was part of the statement of...

Sometimes, there are some system limitations, and then we have to create an automation tool on our...

Cognizant has done a better job of listening to us and implementing customer suggestions. I want...

The system is hard to use, but so is another system that we got around the same time as TriZetto...

I would buy TriZetto QNXT again. I've used other solutions, but they all have the same problems....

Cognizant is really bad when it comes to modernizing the system. We asked them about APIs to do our...

Cognizant is a little better than other vendors in the customer service area. They make sure to meet...

Cognizant has a great user group, and the user group is very open to sharing. The vendor keeps that...

When we implemented TriZetto QNXT, we didn’t buy the vendor's workflow tool because it was kind of...

Determining whether Cognizant is fair and transparent with their charges is tough. They are fair 90%...

We look for administrative efficiencies, like how to get a higher first-pass rate, help people do...

It does well to manage Cognizant both as a partner and a vendor. We still have to hold them...

If someone is looking at the solution, I would say that they should understand their operating...

Cognizant has been a good partner. When it comes to issues that arise on a day-to-day basis, they...

TriZetto QNXT has been very successful in meeting our business needs and requirements; however, the...

Cognizant is very receptive to client feedback. There are things that fall outside of the design for...

We use key elements of TriZetto Facets, including the adjudication piece, the member-matching piece,...

TriZetto Facets is an interesting application because it is extremely configurable. So we could give...

I’m a touch removed in my current role, but when we used to submit Cognizant support tickets, the...

On the account side of the house, Cognizant is very good. Our account representative is awesome....

We use Cognizant’s workflow solution for customer service and claims processing. Customer service is...

The support from Cognizant is generally very good. We can either call a toll-free number or submit a...

Every healthcare payer uses the TriZetto Facets platform differently based on their products and...

Cognizant is investing heavily in R&D to modernize the platform. We have been using it for many...

Most of the challenges with TriZetto Facets arise when there is a rapid regulatory change that...

TriZetto Facets is not an inexpensive solution, but for the value we receive, it is a solid product....

My team is happy with Cognizant's support service.

Our angst is around Cognizant's proactive service and executive involvement. Over the last couple of...

I don't think Cognizant avoids charging for every little thing. That is one area that I think they...

The vendor charges for every little thing, and integration is expensive.

The issue with Facets is that we are a smaller organization, and Facets is built for large,...

Cognizant consistently partners with top technology firms like AWS and Microsoft. Their recent...

We have a great account representative and a customer success manager from Cognizant. That is ideal....

Cognizant is always doing a great job. We partner with a certified consultant, and that person gives...

Cognizant is very expensive, but their product is very good, and we have excellent outcomes from it....

We have our own personal account manager who has been on our account since day one, and they are...

I think there are resource constraints and bandwidth issues with Cognizant. There are also profit...

The Cognizant training model is not tailored to client workflows. The expectation would be that if...

Cognizant should have more knowledgeable consultants. There is limited bandwidth there, so when it...

If I get on a call with Cognizant, someone from the executive team is there readily, and the vendor...