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Trizetto Core Claims/Administration Solutions Comments
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Commentary Summary
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User Commentary
Manager
For the most part, our vendors have been very supportive and have had similar experiences to ours...
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Manager
Facets is definitely part of our long-term plans. It is our primary software. There is always room...
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Manager
There was a tumultuous period a few years ago when the vendor changed leadership. I am not sure when...
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Manager
We haven't run into many issues, but the issues that we have run into have taken a while to get...
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Manager
We started to do our own upgrades without the assistance of the vendor's consultation team because...
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Manager
The healthcare landscape has changed between the Obama and Trump eras. Cognizant is typically good,...
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Manager
QNXT is a good product. In a lot of ways, it is a base product that customers need to build on. That...
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Director
I can tell that Cognizant is paying attention to the product again. Initially, when they acquired...
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Director
In terms of nickel-and-diming, when we work on a project, Cognizant has someone behind the scenes...
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Director
There has been no support during COVID-19. Whatever Cognizant does for us has nothing to do with...
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Director
Cognizant's ongoing support is very helpful. We do major upgrades for the platform. We do our...
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Director
Cognizant has training, but the web training for the UI isn't intuitive. We had a couple of...
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Director
We like the platform and its stable back end. We like that we don't have to be hosted. We can run...
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CIO
When we want something new, it is never bundled. It is always decoupled, and we have to buy all the...
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CIO
We have built such a strong, talented team here that we don't really need Cognizant's support for...
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Manager
I haven't found Facets to be as user friendly as other systems I have used. I wish it were more...
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CIO
I am a big fan of Facets; I have been using it for many years. I really don’t have any negatives...
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CIO
Our old system was better suited for a small plan like us, but given the fact that our parent...
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CIO
There are always things to improve on, but Facets is a legacy-type product, so there are not a lot...
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CIO
The technology is outdated and needs to be totally revamped. There hasn't been a lot of investment...
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CIO
With any vendor, we have issues and things of that nature, Cognizant has their own metrics and goals...
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CIO
Where Cognizant struggles isn’t really with software, but delivery. That is why most small plans do...
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COO
When we selected Cognizant, they were just getting started and had no customers. Cognizant very much...
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COO
Cognizant is known for their pricing. We negotiated a contract with them, and it was very clear what...
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VP/Other Executive
The road map for the product is solid. We are certainly looking forward to new features. The vendor...
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VP/Other Executive
The only issue that I have with the vendor is that they present features at conferences that take a...
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VP/Other Executive
We have had recent training from the vendor. We subscribe to their university training material, and...
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VP/Other Executive
We have no problems getting to vendor executives when there are issues, and the executives are...
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CIO
We built some preauthorization integrations with Facets, so we have that capability built in. We...
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CIO
Cognizant is committed to building out and enriching Facets and making it more open because they are...
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CIO
With all the APIs, Facets is moving toward an open environment. We elected not to use all their open...
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CIO
Cognizant has had their executives out here, so we have pretty good relationships with the Cognizant...
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VP/Other Executive
Based on the marketing presentations and demos, Facets definitely works as it was promoted.
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VP/Other Executive
We are very happy with where we are with our systems right now. We have added several additional...
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CIO
The vendor isn't hosting the product very well, but they are changing that. They are looking at...
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CIO
The vendor doesn’t nickel-and-dime us. If we are trying to do a lot of customization, we have other...
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CIO
The QNXT platform has all the capabilities to meet our needs and the ability to meet the needs of...
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CIO
We overengineered the implementation of QNXT. We didn’t trust its core, and we had internal...
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Director
The product is very complex, so it has been a challenge to learn about it, use it, and keep current...
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Director
Overall, the implementation went really well. There were some issues, but they were not terrible....
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Director
We did a training session for one of our teams, and that went very well. We are looking at...
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Director
With Cognizant's hosting services, there are times when I need things done, and it feels like I have...
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Director
The price for full interoperability was expensive, so we chose not to do that. We went with another...
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Director
The product is performing and doing what it needs to do to achieve its goals. But the problem is...
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Director
I have seen a lot of turnover in my account team. We have a lot of stability now, but I do not think...
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Manager
Cognizant's overall support this year has been the worst that I have dealt with. We, or at least the...
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Manager
I am not sure what I like about the system. It is pretty complex; Cognizant could definitely make it...
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Director
Cognizant is definitely our strategic partner because they are core and critical to our business....
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Director
We use Cognizant's business process services for managing the configuration of Facets, and that is a...
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Director
Cognizant is easy to get ahold of. We are on the phone constantly with them because we are hosting....
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VP/Other Executive
Cognizant’s product is the same as it used to be. They have tried to focus more over the last few...
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VP/Other Executive
We have had a couple of meetings about mapping the future. Not everything the vendor provides fits...
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Analyst/Coordinator
I am in the program. For me, I find it easy to maneuver through the system and to find items. It is...
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Analyst/Coordinator
During the COVID-19 crisis, when we have had to make benefits changes to the way claims are paid,...
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Analyst/Coordinator
I would buy the product again, but I am not the person in the position to say that or to make that...
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Analyst/Coordinator
I don't personally take part in the upgrades. We have a team that deals with the upgrades for...
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Analyst/Coordinator
We have Facets integrated, and from what I see, the integration is pretty fine. For me, some of the...
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CIO
I don't know whether there are really any new capabilities with Facets that I have seen. We use the...
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CIO
Finally, over the last couple of years, it seems like Cognizant has been trying to have a...
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CIO
The vendor has a road map of moving toward having more client-server capabilities, and that is going...
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CIO
We are doing so much. When it comes to driving tangible outcomes, I expect perfection from the...
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Manager
I am not thrilled with QNXT anymore. At one time, it was a solid product, but I am learning that I...
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Manager
I would like to have access to an account manager to help me with QNXT. I don’t need someone equal...
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Manager
I like that the vendor’s folks respond to my requests in a timely manner, and the vendor’s...
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CEO/President
In the past, Cognizant released versions that seemed like they didn't go through QA. We will do a...
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CEO/President
Cognizant had a security issue that surfaced recently where their servers were breached. That has...
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CEO/President
Cognizant is built to cater to small or medium-sized health plans. From that standpoint, QNXT's...
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