TriZetto Core Claims/Administration Solutions Commentary
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Subject Expert
Mac Boyter
Research Director
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User Commentary
Culture, Value
Determining whether Cognizant is fair and transparent with their charges is tough. They are fair 90%...
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Product
We look for administrative efficiencies, like how to get a higher first-pass rate, help people do...
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Relationship
It does well to manage Cognizant both as a partner and a vendor. We still have to hold them...
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Relationship
If someone is looking at the solution, I would say that they should understand their operating...
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Relationship
Cognizant has been a good partner. When it comes to issues that arise on a day-to-day basis, they...
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Relationship, Product
TriZetto QNXT has been very successful in meeting our business needs and requirements; however, the...
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Relationship
Cognizant is very receptive to client feedback. There are things that fall outside of the design for...
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Value
We use key elements of TriZetto Facets, including the adjudication piece, the member-matching piece,...
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Product
TriZetto Facets is an interesting application because it is extremely configurable. So we could give...
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Relationship
I’m a touch removed in my current role, but when we used to submit Cognizant support tickets, the...
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Relationship
On the account side of the house, Cognizant is very good. Our account representative is awesome....
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Relationship, Product
We use Cognizant’s workflow solution for customer service and claims processing. Customer service is...
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Relationship
The support from Cognizant is generally very good. We can either call a toll-free number or submit a...
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Relationship
Every healthcare payer uses the TriZetto Facets platform differently based on their products and...
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Loyalty, Product
Cognizant is investing heavily in R&D to modernize the platform. We have been using it for many...
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Relationship
Most of the challenges with TriZetto Facets arise when there is a rapid regulatory change that...
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Culture, Value
TriZetto Facets is not an inexpensive solution, but for the value we receive, it is a solid product....
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Relationship
My team is happy with Cognizant's support service.
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Culture, Relationship
Our angst is around Cognizant's proactive service and executive involvement. Over the last couple of...
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Culture, Value
I don't think Cognizant avoids charging for every little thing. That is one area that I think they...
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Value
The vendor charges for every little thing, and integration is expensive.
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Product
The issue with Facets is that we are a smaller organization, and Facets is built for large,...
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Relationship
Cognizant consistently partners with top technology firms like AWS and Microsoft. Their recent...
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Relationship, Value
We have a great account representative and a customer success manager from Cognizant. That is ideal....
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Relationship
Cognizant is always doing a great job. We partner with a certified consultant, and that person gives...
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Loyalty, Product, Value
Cognizant is very expensive, but their product is very good, and we have excellent outcomes from it....
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Relationship
We have our own personal account manager who has been on our account since day one, and they are...
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Relationship, Product
I think there are resource constraints and bandwidth issues with Cognizant. There are also profit...
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Operations
The Cognizant training model is not tailored to client workflows. The expectation would be that if...
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Relationship, Operations
Cognizant should have more knowledgeable consultants. There is limited bandwidth there, so when it...
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Relationship
If I get on a call with Cognizant, someone from the executive team is there readily, and the vendor...
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Relationship, Product
AI is out there, so Cognizant just needs to do that. They are doing well with federal mandates. We...
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Product
The financial benefit of using multiple offerings from Cognizant is better financial reporting. With...
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Product, Value
If an organization were to ask me about QNXT, I would highlight the claims workflow and the things I...
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Relationship, Operations
Cognizant has been very supportive of upgrades. We are pretty much driving that process, but they...
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Loyalty, Product
Cognizant is on top of new technology, and we are very happy with their product. They are the best...
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Culture, Product, Value
Cognizant has created a lot of different modules, and we would have been better off if they had had...
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Relationship
Cognizant doesn't always have the best team. We have had a change to our account representative, and...
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Product
Cognizant has tried and true solutions that cover the whole gamut of healthcare. QNXT is an...
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Relationship
Cognizant doesn't keep all of their promises because sometimes, CMS mandates get in the way. There...
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Loyalty
Cognizant is doing a new third-party administrator module in Facets that we are excited about using....
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Value
Everything we need from Cognizant has such a high cost. We don’t have another option; it always...
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Operations
Cognizant should provide a little more training because whenever we are changing a system from a...
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Relationship, Product, Value
I have a great relationship with Cognizant. In our prior system, we had to do certain claims...
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Relationship, Value
We have some lower costs by bundling some of the services and product offerings from Cognizant....
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Culture
Working with the Cognizant sales team to get an engagement started is a longer and not very mature...
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Relationship, Value
Cognizant is not as flexible as they used to be. Cognizant is not doing any other great partnerships...
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Relationship
Overall, Cognizant is a decent partner. They are not the best or the worst. We have an ongoing...
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Relationship
If we have an issue with the product or if we need clarification, then the hoops we have to go...
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Product
QNXT is a good product for claims processing. We get what we put into it, so most of where the...
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Value
I would say that Cognizant avoids charging for every little thing. With my previous experience, I...
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Operations, Product
The system's ease of use really depends on users and how smart they are. There are certain modules...
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Product
I have seen worse products based on what Cognizant does and delivers. Cognizant's products are...
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Relationship, Operations
During implementations, Cognizant provides good support and resources. Overall, they really want...
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Operations
Cognizant's training doesn't just come out. We have to pay for it. We go to TriZetto University...
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Relationship, Operations
Cognizant has a lot of wonderful ideas until we start implementing them. Cognizant's ideas work...
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Relationship
I have a module that Cognizant developed, but they won't help us with it or improve it. I understand...
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Loyalty, Product
Cognizant has their claims workflow module for QNXT, and they also have a workflow module for...
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Loyalty, Product
Organizations who choose to go with Cognizant should look at the big picture because I know that the...
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Relationship
When I call my counterpart over at Cognizant and ask them to get something done for me, they somehow...
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Operations, Value
Facets is a proven product; it is tried and true. It is easy to implement, configure, and maintain....
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Loyalty, Product
Cognizant needs to get to the future planning of AI if they are going to further automate and...
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Relationship
There have been several leadership changes with Cognizant, but our client representative has...
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Product
I know Cognizant has a much wider portfolio of products than what we are utilizing, but that gives...
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Product, Value
Facets is our core system. We couldn't do business without it. With Facets, we use Cognizant’s...
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Relationship, Product
There are always bugs with Facets. For example, Cognizant did a whole web-upgrade process in their...
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Relationship
For support with Facets, we submit the tickets on the web, and we have meetings with Cognizant....
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Product
There are specific cases where we use other partner products in claims processing, mainly in claims...
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Relationship
Our account executive does a good job of letting us know that something is out there. Cognizant’s...
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Value
Every one of the automation tools with Facets is a different price. Anything Cognizant does is...
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Relationship
Due to the struggles we experienced with Cognizant’s support, I didn't even meet with them anymore....
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Value
Cognizant avoids charging for everything, but that is recent. That isn't their history; their...
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Value
As of late, receiving our money’s worth with QNXT is much higher. But we have to look at the whole...
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Value
Some of the automation is there with QNXT, but it is not quite as clean as it could be or should be....
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Relationship
Cognizant has done an excellent job with executive involvement. They sent some horrible executives....
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Commentary Summary
Comment Type Breakout