2023 Best In KLAS Denials Management Services

Performance

Revenue Integrity/Underpayment Services 2022

07 April 22 | Mollie Hunt and Tyler Sycamore

Overall, healthcare organizations are highly satisfied with the firms they engage to tackle difficult revenue-collection issues, such as underpayments, denials, and complex government reimbursement requirements. However, different firms focus on different revenue integrity areas, making side-by-side comparisons difficult. To help organizations identify which firms best fit their needs, this report (1) looks at how well firms educate clients on ways to proactively avoid missed revenue, (2) highlights firms’ client-validated areas of expertise, and (3) examines each firm’s specific strengths and opportunities for improvement. Note: The data in this report comes from two different surveys. Not all respondents answered both surveys, so sample sizes vary throughout the report. See About This Report for more information.

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2022-2023)	Culture	Loyalty	Operations	Relationship	Services	Value

R1 RCM Cloudmed (an R1 Company) Denials Management Services	95.7	n=15	N/A	--	A+	A-	A+	A	A

Aspirion Denials Management Services	95.4	n=17	-1%	--	A+	A	A	A	A
	50.0	100.0

Company/solution	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

R1 RCM Cloudmed (an R1 Company) Denials Management Services 95.7 n=15 COMMENTS	N/A	--	A+	A-	A+	A	A
Aspirion Denials Management Services 95.4 n=17 COMMENTS	-1%	--	A+	A	A	A	A

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