Aspirion Denials Management Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
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User Commentary
Value
We send a very small volume of accounts to the vendor due to the dollar balance limitations, but...
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Services
I am very satisfied with Aspirion.
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Loyalty, Relationship
Aspirion has really shown up in a meaningful and flexible way. They have been willing to make...
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Relationship
Aspirion has taken some direct feedback around things like measurement and percentages. We wanted...
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Relationship
Aspiron is doing fantastic now, but previously, I wasn’t necessarily getting what I needed. The firm...
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Relationship
The people I work with at Aspirion are spot on, and that means that their leadership is giving them...
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Relationship, Operations, Value
Aspirion has been fantastic to work with. We typically have a great overturn rate. In the...
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Operations, Value
One thing my team struggles with is reading a payer contract. It is really hard. Some of them are 25...
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Relationship, Operations
We check the quality of the accounts Aspirion works, and it has been high. Aspirion's people are...
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Loyalty, Relationship, Operations
With the new management over the past years, the perspective has shifted. I think Aspirion is a...
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Loyalty, Operations
Aspirion has been talking about an AI product to improve appeal turnaround times. Even without that...
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Operations, Services, Value
If someone needs a multifaceted approach to appeals, Aspirion has the attorneys, clinicians, and...
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Operations, Services, Value
We have never really set deeper expectations for the firm since we have always given them the...
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Loyalty, Value
We had a tough negotiation with the firm around their rates because we were not able to leverage...
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Loyalty, Operations, Value
We brought Aspirion in for the hardest work, and we still give them the most complex denials. They...
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Loyalty, Relationship
Aspirion does a pretty good job with executive involvement. Once we asked about what else they...
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Operations, Value
We primarily send Aspirion older cases that we deemed uncollectible. The firm often finds additional...
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Relationship, Operations
Some recent staffing transitions at Aspirion caused some delays, but once new resources were...
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Relationship, Operations
I’m satisfied with Aspirion’s reporting; it has improved significantly. They help us prevent future...
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Relationship, Services
We constantly ask Aspirion to help us prevent future denials, and it would be nice if they did a...
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Loyalty, Operations
We unfortunately have a big volume of DRG downgrades, and as we learned that Aspirion was moving...
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Relationship, Operations
There have been some slight changes just because Aspirion acquired Boost Healthcare, but things are...
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Relationship, Operations
In the industry right now, we are all drowning in denials, and we don't have enough manpower within...
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Relationship
Aspirion has been easy to work with for the most part. Some firms have been challenging to work...
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Relationship
Aspirion should be more willing to work with the client on more diverse types of accounts. We asked...
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Relationship
Aspirion is meeting our expectations because they are getting the accounts further out, and the...
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Relationship
One of Aspirion’s executives is a pretty cool person. That person has been on all our calls. I love...
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Loyalty, Value
Because Aspirion is using an AI-generated product and solution, our fee should be able to be...
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Operations
Aspirion could offer education in regard to preventing denials in the future. However, I'm not sure...
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Loyalty, Relationship, Value
I would absolutely recommend Aspirion to a friend. We brought them on, and they exceeded our net...
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Operations
I love Aspirion. They are great. I think the AI-generated appeal letters for DRG downcoding that...
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Operations, Services
Aspirion is easy to work with. They have experts on their team. They are really good at educating...
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Loyalty, Services, Value
I have no intentions of changing Aspirion out. They fit perfectly within our operations. Their...
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Loyalty, Relationship, Services
I have recommended Aspirion before. They started with us years ago. They let us decide what we...
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Relationship
Aspirion is an outstanding firm that consistently exceeds my expectations. They have delivered on...
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Operations
The firm's services are really pretty simplified. I had no expectations of them collecting anything,...
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Relationship, Services
I think highly of Aspirion. I talk to their people constantly. We discuss at all times anything that...
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Relationship, Operations
Aspirion understands our appeal needs and collaborates with our teams. I like their professionalism...
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Relationship
I receive communication and updates from my team on their collaboration with Aspirion, and I never...
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Relationship, Value
I appreciate the firm's eagerness to make the provider better through education and contractual...
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Loyalty, Operations, Value
Aspirion earned our denials business by talking to us about a pain point and issue that I had...
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Value
Aspirion has blown away all of my budgeted forecasts. I'm over budget in some things, but the firm...
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Operations, Services
Overall, for DRG downgrades, the firm lacked clinical expertise and aggressiveness in pursuing and...
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Value
It is always more affordable to have our own staff and do things internally, but if we must pick a...
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Relationship
In terms of what is working well with the firm, a lot of it is relational. There is good data....
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Services
Like everybody else, Aspirion is building out AI functionality to start running our denials through,...
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Relationship
The expected amount for what the firm brings back to us is always throttled by the volume we assign...
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Services
Aspirion sets a high expectation for their overturn rate, and they match the high expectation. I...
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Services
The work that Aspirion is doing is also stored in our EMR, so I don't put a lot of merit into what...
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Operations
We kind of got punted on rolling out. Our IT team built out the demos and let us know there was a...
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Loyalty, Relationship
We have talked about the need to link up with even more firms. Working with firms has proven very...
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Value
We are thankful for the work that has been done and the payments we have received.
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Relationship
I have pretty high standards for reporting, but Aspirion has accommodated and made some changes...
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Relationship, Services
Aspirion does a great job, and I am pleased with the work performed.
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Relationship, Operations
Aspirion brings value. We have seen a good return. The firm is a good partner. They are responsive,...
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Commentary Summary
Comment Type Breakout