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Aspirion Denials Management Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
KLAS Engagement Partner - Brittani Oliver
 

Commentary Summary

Comment Type Breakout

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User Commentary

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VP/Other Executive

How quickly Aspirion handles appeals is a struggle for us. Their reporting for denials is a little...

Comment Tone Neutral
Pillars Services
Evaluation Unrated

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VP/Other Executive

We’ve had issues with the way everything is ingested into Aspirion’s system. One of my biggest...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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VP/Other Executive

Aspirion was sending letters to payers saying that they were Aspirion on our behalf, but we never...

Comment Tone Negative
Pillars Services
Evaluation Unrated

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VP/Other Executive

When it comes to awareness, Aspirion has a new AI tool, but the AI tool has sent the wrong appeal...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

Aspirion’s denials have been a little more successful than other Aspirion services we have. Aspirion...

Comment Tone Neutral
Pillars Value
Evaluation Unrated

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Manager

Aspirion is always providing me with some insight into what other clients might be doing. They have...

Comment Tone Positive
Pillars Operations, Services
Evaluation Unrated

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Manager

I really like Aspirion's reporting. Over the years, Aspirion has continued to update their reports....

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Aspirion’s overturn rate is meeting our expectations, especially in terms of what we give to them...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

The one thing I like about Aspirion’s denials management services is that with third-party...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Manager

We hired Aspirion to do our payers from beginning to end. I know our director hired them for complex...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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Director

Aspirion prepares a monthly packet of report deliverables, and they've also partnered with our...

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

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Director

The folks I've had the pleasure of working with at Aspirion are definitely a tremendous part of the...

Comment Tone Positive
Pillars Relationship, Services, Value
Evaluation Unrated

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Director

I can't say enough nice things about Aspirion. They're a great business partner, and our contract is...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

When it comes to handling appeals, Aspirion is definitely operating within the confines of the...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

My senior director over hospital billing was familiar with Aspirion in other areas. That was where...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

My current Aspirion account manager was one of the lead people taking on our business when we first...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

Aspirion's AI could be a highly successful first-pass appeal solution for an institution without a...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Director

We're starting to go into the AI space for denials and appeals. Their AI is why Aspirion is...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Director

The only thing that would make me waver about working with Aspirion long term has nothing to do with...

Comment Tone Neutral
Pillars Loyalty, Operations
Evaluation Unrated

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Director

Among our clinicians, including both the nurses and the in-house physician advisors who write...

Comment Tone Positive
Pillars Operations, Services, Value
Evaluation Unrated

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Director

Aspirion has sound advice, but the execution falls on my team. Sometimes the firm recommends payer...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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Director

Aspirion doesn't just get appeals overturned for me; they give us information back on how we can...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

We hired Aspirion to do discretionary denial work for us. When we have exhausted our appeal efforts...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Aspirion has a triage team, and they have a prep team that queues up the work. They have a nurse who...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Aspirion has been a really good partner historically with some of the work we do, and that’s the...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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Manager

Reports have to mean something, and they have to be valuable. When vendors come up with a bunch of...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

The quality of service as a whole that I've experienced with Aspirion recently hasn't been great....

Comment Tone Negative
Pillars Relationship, Operations, Services
Evaluation Unrated

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Manager

Aspirion achieves a very high overturn rate. That is one of the things that we appreciate about...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

The vendor's account management is great. I love our account representative. This person has been...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We always try to reduce firm expenses, so that's why we try to negotiate each time we renew contracts....

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

Instead of us asking for updates or to review accounts, Aspirion should be providing us with...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Manager

Aspirion is very good at providing reports. Also, Aspirion is pretty good at providing us with...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

We've been with Aspirion for a while, so we're still planning on using them for a while. Aspirion is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Aspirion does a really good job, and we have access to their clinical personnel. They bring their...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Our overturn rate with Aspirion was better than expected. We had not outsourced previously, so our...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

We have been partners with Aspirion for clinical denials for a long time. Aspirion has continued to...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

For us, there is a focus on denial prevention efforts. Aspirion provides a recap of audited accounts...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Analyst/Coordinator

At certain times, Aspirion has a lot of turnover. That happens from time to time. Also, the training...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

We have good contact with Aspirion. When I find something, I communicate with them, and if they find...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I have to constantly remind Aspirion about notating. They notate in their account, and the notation...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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Analyst/Coordinator

Aspirion has been doing really well. We hired Aspirion to help us with appeals and to provide some...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

In terms of improvements, I’d like to see more AI, more technology, and more advanced ways of...

Comment Tone Negative
Pillars Services
Evaluation Unrated

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Analyst/Coordinator

We have a good ROI with Aspirion. I'd definitely recommend them to another organization of a similar...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

Aspirion is pretty good with their reporting and good with ad hoc reporting as well. If I request an...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Analyst/Coordinator

I would definitely use Aspirion again. I like the way they invoice. I do their invoice validation,...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Analyst/Coordinator

Aspirion constantly exceeds expectations. There's always room for improvement, and we like to push...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Predominantly, Aspirion focuses on clinical denials. We send them claims in that functional area,...

Comment Tone Positive
Pillars Services, Value
Evaluation Unrated

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Analyst/Coordinator

The onset of AI may have some kind of impact in the denials area going forward. That's above my...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

We send a very small volume of accounts to the vendor due to the dollar balance limitations, but...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

I am very satisfied with Aspirion.

Comment Tone Positive
Pillars Services
Evaluation Unrated

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VP/Other Executive

Aspirion has really shown up in a meaningful and flexible way. They have been willing to make...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

Aspirion has taken some direct feedback around things like measurement and percentages. We wanted...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Aspiron is doing fantastic now, but previously, I wasn’t necessarily getting what I needed. The firm...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The people I work with at Aspirion are spot on, and that means that their leadership is giving them...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Aspirion has been fantastic to work with. We typically have a great overturn rate. In the...

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

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Director

One thing my team struggles with is reading a payer contract. It is really hard. Some of them are 25...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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VP/Other Executive

We check the quality of the accounts Aspirion works, and it has been high. Aspirion's people are...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

With the new management over the past years, the perspective has shifted. I think Aspirion is a...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Aspirion has been talking about an AI product to improve appeal turnaround times. Even without that...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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VP/Other Executive

If someone needs a multifaceted approach to appeals, Aspirion has the attorneys, clinicians, and...

Comment Tone Negative
Pillars Operations, Services, Value
Evaluation Unrated

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VP/Other Executive

We have never really set deeper expectations for the firm since we have always given them the...

Comment Tone Negative
Pillars Operations, Services, Value
Evaluation Unrated

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VP/Other Executive

We had a tough negotiation with the firm around their rates because we were not able to leverage...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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VP/Other Executive

We brought Aspirion in for the hardest work, and we still give them the most complex denials. They...

Comment Tone Positive
Pillars Loyalty, Operations, Value
Evaluation Unrated

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VP/Other Executive

Aspirion does a pretty good job with executive involvement. Once we asked about what else they...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

We primarily send Aspirion older cases that we deemed uncollectible. The firm often finds additional...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Director

Some recent staffing transitions at Aspirion caused some delays, but once new resources were...

Comment Tone Neutral
Pillars Relationship, Operations
Evaluation Unrated

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Director

I’m satisfied with Aspirion’s reporting; it has improved significantly. They help us prevent future...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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