Aspirion Denials Management Services Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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User Commentary

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Director

Relationship

The firm's people are very involved with us. Even one of the firm's executives participates at...

Oct 2024
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Director

Loyalty

The firm has some opportunities for improvement with their reporting, but they have revamped their...

Oct 2024
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Director

Loyalty, Services

I like Aspirion a lot. They are bringing AI into everything, so that is good. They are trying to...

Oct 2024
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Director

Relationship, Operations

I would recommend the firm because of the fact that they work closely with us, implement things,...

Oct 2024
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Director

Value

The firm's overturn rate is a bit better than ours because they have lawyers. They are more eloquent...

Oct 2024
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VP/Other Executive

Loyalty, Operations, Services

The reporting has been a pain point over the past year or so, but Aspirion is getting better, so I'm...

Sep 2024
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VP/Other Executive

Relationship, Operations

The opportunities to improve are kind of going back to the basics. The firm had some changes in...

Sep 2024
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VP/Other Executive

Relationship

An executive does come to meet with us to make sure that the firm is providing what we need, so they...

Sep 2024
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Director

Relationship

Aspirion is usually on top of the accounts right away as soon as they get assigned to them. They are...

Sep 2024
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Director

Relationship

We have had a meeting with our managed care area and Aspirion, and we really haven't heard too much...

Sep 2024
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Director

Loyalty, Relationship

Aspirion has been great to work with, but in just over a year, there have been some changes in who...

Sep 2024
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Director

Loyalty, Relationship

We did get an outreach from another vendor and thought we would check them out at the same time and...

Sep 2024
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Director

Loyalty

Aspirion’s overturn rate hasn't been a wow factor. At the same time, they are pretty much in line...

Sep 2024
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VP/Other Executive

Relationship

The initial results were great; in the last six months, we have started to see less engagement than...

Aug 2024
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Manager

Value

I think Aspirion avoids charging for every little thing. We sometimes question Aspirion on accounts...

Jul 2024
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Manager

Relationship

I think Aspirion's services meet expectations, and we are really happy with Aspirion. Sometimes we...

Jul 2024
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Manager

Relationship, Services

Aspirion’s reporting tool is amazing now. They have done a lot of revamping and rework on what they...

Jul 2024
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Manager

Relationship

Aspirion is a great group to work with, and we are extremely pleased with them. We have had a couple...

Jul 2024
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Manager

Relationship

Aspirion is a great partner. Once we assumed that Aspirion was contracted to do something, but they...

Jul 2024
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Analyst/Coordinator

Relationship, Operations

Aspirion has been very responsive and flexible. The team of people who we worked with during the...

May 2024
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Analyst/Coordinator

Value

I can certainly say we have seen our money's worth in working with Aspirion. We have seen a return...

May 2024
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Manager

Relationship

Aspirion goes above and beyond most of the time. Sometimes we give them challenging accounts where...

Apr 2024
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Manager

Relationship, Services

We all have to be patient once we start dealing with the payers. Once we identify an issue, we are...

Apr 2024
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Manager

Relationship

Things with Aspirion have pretty much been steady. They are very attentive to any issues that we...

Apr 2024
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Manager

Services

With the way that Aspirion reports, we know specifically what claims they get according to CPT...

Apr 2024
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Director

Operations

I had a contract with Advicare. Then Aspirion acquired them. When they absorbed the work, they did...

Mar 2024
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Director

Services

Aspirion’s overturn rate matches at least what they have presented. However, I want to have better...

Mar 2024
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Director

Value

Aspirion is invoicing us according to the terms of the contract. The contract is commission based,...

Mar 2024
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Director

Loyalty, Services

We are on the fence about whether Aspirion is part of our long-term plans. Aspirion is working now,...

Mar 2024
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Director

Operations

I would like to see Aspirion improve their reporting. Currently, they are giving us reports in a...

Mar 2024
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Director

Loyalty

The future scope of work we do with Aspirion is going to depend on what Aspirion does with the...

Mar 2024
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VP/Other Executive

Relationship

We had some issues with our physician advisors, and we had some senior leadership from Aspirion get...

Feb 2024
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VP/Other Executive

Relationship

From when we said we were going to be contracting with them to when we actually contracted with...

Feb 2024
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VP/Other Executive

Relationship

Aspirion’s team is highly experienced. There are quite a few people that have a legal background....

Jan 2024
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VP/Other Executive

Relationship, Operations

I know it is sometimes difficult to work with an internal utilization management team, and we have...

Jan 2024
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VP/Other Executive

Services

Aspirion’s reporting is great. I love their reporting. We actually model some of our internal...

Jan 2024
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VP/Other Executive

Relationship

In a couple of cases, Aspirion was able to accommodate some requests we had to change reports, and...

Jan 2024
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Director

Services, Value

Aspirion is not nitpicky about the inventory that they will take. They will give the inventory that...

Jan 2024
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Director

Relationship

Aspirion is very responsive. We ask questions, and they get quick answers for us.

Jan 2024
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Director

Relationship, Value

At first, Aspirion exceeded my expectations, but I think they have gotten comfortable working with...

Jan 2024
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Manager

Relationship

Aspirion is a group of attorneys that does a lot of legal work. I'm consistently reaching out to our...

Jan 2024
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Manager

Relationship

Aspirion is consistently monitoring our high dollars. They also monitor aging. They meet with us...

Jan 2024
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Manager

Relationship

When we meet with Aspirion, they consistently bring forth national trends; they go to a lot of HFMA...

Jan 2024
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Manager

Relationship

The firm has a very robust clinical team and coding team. We don't need to give them additional...

Jan 2024
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VP/Other Executive

Services

There are some areas that we would benefit from, such as state-specific Medicaid stuff, but Aspirion...

Dec 2023
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VP/Other Executive

Relationship

I would tell someone looking at Aspirion that they are definitely worth having a conversation with....

Dec 2023
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Director

Relationship, Services

Recently, Aspirion made some great changes, but not for the longevity of our relationship. We really...

Dec 2023
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Director

Relationship, Services

When we meet with the Aspirion clinical team, they provide several case studies for us, and they do...

Dec 2023
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Director

Relationship, Services

I wouldn’t say that Aspirion exceeds expectations; we have had some bumps along the road. Some...

Dec 2023
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Director

Operations, Value

When we had additional business that we wanted to send Aspirion, we had to renegotiate rates for it....

Dec 2023
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Director

Operations

We use another firm besides Aspirion, and both firms provide case studies for us. But what sets the...

Dec 2023
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Director

Relationship, Operations, Services

Clinically, Aspirion is very well educated on how to structure appeals, and they provide good...

Dec 2023
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Director

Relationship

At the beginning of our relationship with Aspirion, we felt as if all their resources were at our...

Dec 2023
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VP/Other Executive

Relationship, Value

Aspirion is performing as expected, if not better, and they are very forthcoming with information...

Dec 2023
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VP/Other Executive

Relationship, Services

Aspirion’s overturn rate is as expected, and they have also adjusted to changes quite quickly and...

Dec 2023
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Director

Relationship

Aspirion comes to us every time they design something on the report. If I ask for something, they...

Oct 2023
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Director

Relationship

Aspirion’s new CEO is amazing. Since she came into the organization, we have seen a change in the...

Oct 2023
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Director

Relationship

Aspirion is always very collaborative. They come to us with their findings. If we need to escalate...

Oct 2023
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Director

Relationship

What has helped us a lot is the fact that we are in constant communication with Aspirion. We have...

Oct 2023
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Director

Relationship

Aspirion is proactive in bringing up issues, and we react immediately. At times, we are bringing...

Oct 2023
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Director

Relationship

I see Aspirion as an extension of my team. I don't even see them as a vendor. I treat them the same...

Oct 2023
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Director

Relationship, Value

Aspirion tries to avoid giving me headaches, but their invoicing reporting is where things get...

Oct 2023
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Director

Relationship

Aspirion is able to overturn what we cannot overturn, and that is better than nothing. They are...

Oct 2023
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Director

Relationship, Services

The firm shares opportunities for provider and document education and some of the tricks they have...

Oct 2023
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Director

Relationship, Operations

We have worked with some of the vendor’s upper leadership during this partnership. Aspirion has...

Oct 2023
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Director

Relationship

The firm is a great group to work with, and they are very knowledgeable, but sometimes a firm’s...

Oct 2023
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Director

Loyalty, Relationship

There are a couple of things that I have asked about, and I think the firm is working on possible...

Oct 2023
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Director

Services

The payers have clinical policy bulletins that are specific to how they are going to pay claims, and...

Oct 2023
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Director

Operations

If I were talking to a peer considering Aspirion's services in the denials management space, I would...

Oct 2023
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VP/Other Executive

Relationship

The firm meets my expectations in terms of reworking the claims and handling whatever needs to be...

Oct 2023
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