Healthcare AI 2020
27 October 20
| Lois Krotz and Ryan Pretnik
The benefits of integrating artificial intelligence (AI) into the healthcare ecosystem are undeniable, † and investment from healthcare organizations is increasing at a fast pace. Yet few organizations have settled on any one AI vendor as their go-forward choice—most use a hodgepodge of solutions to meet their needs. In this report, KLAS examines the recent AI purchase decisions of 47 organizations to determine which vendors are being considered and chosen, which are being replaced, and why provider and payer organizations choose the AI solutions they do (technology? service? healthcare expertise?). Additionally, we share customer satisfaction data from current users of ClosedLoop.ai, DataRobot, Epic, Health Catalyst, Jvion, and KenSci and examine healthcare’s perceptions of the cross-industry AI giants—Amazon, Google, IBM, and Microsoft. † For details about how KLAS defines AI in healthcare, see " Healthcare AI 2019: Actualizing the Potential of Artificial Intelligence ."