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Cognitive Computing (Epic Only) Comments
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Analyst/Coordinator

There is a saying that in the land of the blind, the one-eyed man is king. Basically, if someone is...

Jul 2021
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Analyst/Coordinator

Epic does meet our needs to a point, but there is so much more that they could do and that we need....

Jul 2021
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Analyst/Coordinator

Cognitive Computing has a few pieces to it. It has the models that we do locally, and then it has...

Jul 2021
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Analyst/Coordinator

It has been tougher than we thought to implement and operationalize the models. There have been...

Jul 2021
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Analyst/Coordinator

Cognitive Computing’s fall risk model does not meet our needs. There are certain pieces that have...

Jul 2021
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Analyst/Coordinator

There is some controversy about how Epic may be overpromising to help identify patients who are...

Jul 2021
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Analyst/Coordinator

There is a validation process, but we really rely on Epic for a bit. For the sepsis model, we...

Jul 2021
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Analyst/Coordinator

With the Cognitive Computing models, there is just a big, fancy formula, so it is a little hard to...

Jul 2021
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Analyst/Coordinator

Epic does allow us to integrate systems, but it is not easy.

Jul 2021
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Analyst/Coordinator

The quality of Epic’s support all depends on who we are assigned to. It is really tiresome on our...

Jul 2021
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Analyst/Coordinator

Up until recently, we had a support person who was okay but not very good. Now we have somebody who...

Jul 2021
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Manager

Cognitive Computing was cheaper than some of the alternatives. If I had an infinite amount of money,...

Jul 2021
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Manager

Epic’s custom models are awful, but deploying our own models does the job. Epic really did a good...

Jul 2021
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Manager

We are lucky to have a data science team because Epic's validation approach is lacking. Epic's...

Jul 2021
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Manager

Epic’s training publication is industry leading. They have great documentation that I have seen.

Jul 2021
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Manager

I am worried about AI interfering with the doctors. We already are starting to see some of that with...

Jul 2021
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Manager

There is a lot of change management in deploying something like Epic’s AI. We need to make sure...

Jul 2021
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CIO

The predictive algorithms need a lot of work to understand them and to know what influences them so...

Jun 2021
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CMIO

Cognitive Computing helps us look at a problem in a new way. The system helps us strategically...

Jun 2021
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CMIO

In terms of fees, Cognitive Computing is where the vendor got us. We had to pay for the cloud...

Jun 2021
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CMIO

Overall, when we have needed executive-level people to speak with us, Epic has been good. We try to...

Jun 2021
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CMIO

Epic seems to design things for tertiary care centers rather than designing things for the rest of...

Jun 2021
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Manager

I know that Cognitive Computing has value. It is not lightning, but it is very good.

Jun 2021
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Manager

Epic charges for every little thing in general. They have this policy that we can have a certain...

Jun 2021
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CMIO

There is a fall risk model in Cognitive Computing that we are interested in looking at. That model...

Jun 2021
||
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CMIO

We have been attempting to use as much technology as we can from Epic, and we have been trying to...

Jun 2021
||
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CMIO

Early on, we were having physician pushback. They asked for peer-reviewed research studies, and Epic...

Jun 2021
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CMIO

Some of our doctors have a hard time grasping the culture change of being proactive with sepsis...

Jun 2021
||
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CMIO

After stabilizing and optimizing Epic's system, we started looking for ways to use it to improve the...

Jun 2021
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CMIO

The product is not something that we are paying for separately. It is all included in what we get...

Jun 2021
||
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CMIO

Epic has been listening to some of the complexities and complications of healthcare systems. I know...

Jun 2021
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CMIO

Epic’s deterioration index model did not really work for COVID-19 patients. We still need a model...

Jun 2021
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CMIO

The unplanned readmissions model in Cognitive Computing has been out there for quite a few years,...

Jun 2021
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CMIO

Building some of the thresholds, alerting capabilities, and reporting is something that we have...

Jun 2021
||
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CMIO

For building our own predictive models, we really went into the machine learning operations within...

Jun 2021
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CMIO

We are moving into Cognitive Computing in a measured way. It is still young. The industry is...

Jun 2021
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CMIO

In terms of the support from the analysts’ perspectives, the documentation and the courses that the...

Jun 2021
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CMIO

The way the score gets displayed through the Cognitive Computing model is on a column on our patient...

Jun 2021
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Manager

Epic has been building a lot of out-of-the-box tools that anyone can implement. It seems like Epic...

Jun 2021
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Manager

Epic needs to continue building out the types of models and algorithms that we can use in Cognitive...

Jun 2021
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Manager

Epic has done a really good job with Cognitive Computing. The system is newer, so a lot of the...

Jun 2021
||
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Director

We don’t really have a gap in our ability to develop models, and we don't need partners to help us...

Jun 2021
||
(0)
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Director

A lot of vendors are unfortunately driving confusion by labeling old things as AI. Everything that I...

Jun 2021
||
(0)
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Director

Cognitive Computing is not an AI platform; it is a predictive analytics platform. It is a place...

Jun 2021
||
(0)
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Director

We use the Epic system's predictive analytics for our clinical and operational needs but not our...

Jun 2021
||
(0)
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Director

It would be extremely disruptive for us to meet the letter of Epic’s requirements. They are giving...

Jun 2021
||
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Director

I would tell Epic to partner with us to focus on driving patient outcomes and improving our...

Jun 2021
||
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Director

When Epic talks about all of the things their systems offer, and then we turn on the functionality,...

Jun 2021
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Director

Epic has two versions of Cognitive Computing. One is in the cloud, and one is on the premises. We...

Jun 2021
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Director

Recently, we have really dug into and developed an AI strategy. The more we have explored this, the...

Jun 2021
||
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CIO

In the first few years with Epic, there was no nickel-and-diming, but it seems like everything is...

Jun 2021
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CIO

Each of those cognitive tools is educating our data scientists, so there are lots of indirect...

Jun 2021
||
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CIO

Most of us are going to be Epic first, so we are all going to jump into this face first and figure...

Jun 2021
||
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CMIO

Our organization struggled to adopt this solution and to trust its data and tools. Epic's sepsis...

May 2021
||
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CMIO

Our care managers use this solution every day. It is very helpful. Epic's opioid tool is fairly new...

May 2021
||
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CMIO

We just started with one of Epic's new models. We are very excited about its potential, and we hope...

May 2021
||
(0)
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Director

The nice thing with Cognitive Computing is when we make our own custom data model, we can integrate...

May 2021
||
(0)
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Director

We are keeping Epic’s system long term. We like that our systems are all integrated more than ever....

May 2021
||
(0)
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Director

Epic does quarterly releases, but we have had to combine releases and do updates that way due to the...

May 2021
||
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Director

Cognitive Computing was written using material from the Epic Galaxy website. So there is information...

May 2021
||
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Director

If someone has an Epic EMR, they don't have that many choices for real-time reporting, so I would...

May 2021
||
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Manager

Epic is really good at technical support. We have a dedicated technical support person, so the...

May 2021
||
(0)
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Manager

With integration, Cognitive Computing has worked very well with a lot of the items that have come...

May 2021
||
(0)
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Manager

There definitely is a learning curve for a data science team using Cognitive Computing that needs to...

May 2021
||
(0)
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Manager

Cognitive Computing allows us to integrate models directly into the workflows that clinicians are...

May 2021
||
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Manager

One the challenges we have experienced is that there is a limited ability to customize the UI for...

May 2021
||
(0)
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Manager

The counterbalance to having an Epic predictive model library available is that folks can just turn...

May 2021
||
(0)
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Manager

One of the key pieces is that Cognitive Computing allows us to not just run models and predict...

May 2021
||
(0)
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Manager

Epic’s documentation can be quite frustrating during implementations. There are often pieces missing...

May 2021
||
(0)
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Manager

We do use Cognitive Computing for custom models. The training specific to custom models is very...

May 2021
||
(0)
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Manager

As Epic experiments with new things, some of those brand-new features don't always quite work as...

May 2021
||
(0)
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CMIO

The fact that Epic's software is already integrated in the electronic health record is a benefit....

May 2021
||
(0)
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Manager

As part of Epic's Foundation System, they provide several predictive analytics models. They have an...

May 2021
||
(0)
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Manager

I am not sure that Cognitive Computing puts us at the level of AI. Most of the models provide a...

May 2021
||
(0)
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CIO

Cognitive Computing allows computers to look at a lot more factors than humans can look at. The...

May 2021
||
(0)
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CIO

Epic always wants to tell us how to do things, but they aren't as interested in telling us why to do...

May 2021
||
(0)
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 or  to see details.

CIO

Epic has a lot of data that we don't have. If they could prioritize finding a way to identify things...

May 2021
||
(0)
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CIO

Evaluating Cognitive Computing's performance is a little more difficult than it should be. Epic...

May 2021
||
(0)
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CIO

I think that Epic will continue to overstate the effectiveness, value, and importance of the things...

May 2021
||
(0)
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CIO

Cognitive Computing doesn't require much service from Epic to implement. It is pretty...

May 2021
||
(0)
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CIO

Epic's training for Cognitive Computing isn't necessarily well designed.

May 2021
||
(0)
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CIO

Cognitive Computing is perfectly integrated with the rest of our Epic systems. We can put the...

May 2021
||
(0)
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CIO

In terms of support, Epic is one of the best vendors. They are responsive. We can call or email...

May 2021
||
(0)
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CIO

I can reach out to Epic's executives if I need to. I could probably get Carl or Judy on the phone...

May 2021
||
(0)
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Manager

The first Cognitive Computing model that we implemented took a while to fine-tune. We had to figure...

May 2021
||
(0)
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Manager

Cognitive Computing is very easy to use, but there are some things that our users don't like as...

May 2021
||
(0)
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Manager

Epic has way more than any organization could make use of at any one point in time. There is a huge...

May 2021
||
(0)
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Manager

Epic keeps their promises. The issue is around what works for each individual client. The models...

May 2021
||
(0)
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Manager

Cognitive Computing's predictive models are already part of Epic's Foundation System. There is a...

May 2021
||
(0)
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Manager

Cognitive Computing was really flawless in terms of integrating with what we already had. There are...

May 2021
||
(0)
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Manager

Using Cognitive Computing to drive outcomes has been hard. Maybe we just haven't had the models in...

May 2021
||
(0)
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Manager

I would definitely recommend Cognitive Computing but with the caveat that potential users need to...

May 2021
||
(0)
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Manager

I don't know that we have seen tangible results, so I am still waiting to see how we can make the...

May 2021
||
(0)
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Manager

Cognitive Computing works very well in terms of mathematical accuracy. The challenge is how to...

May 2021
||
(0)
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Manager

There is some work to be done. Making the data actionable is kind of outside of the predictive...

May 2021
||
(0)
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Manager

Epic's support is excellent. It is the best of any organization that I have worked with because...

May 2021
||
(0)
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Manager

We have different levels of individuals that we can reach out to. We have an overall project manager...

May 2021
||
(0)
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Manager

Epic's service is very proactive. There is a whole system in place to provide constant notifications...

May 2021
||
(0)
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Manager

The product is on a good path; however, it is incomplete today. The platform road map promises...

May 2021
||
(0)
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Manager

One pain point is that we are still working through contracting language for the cloud platform....

May 2021
||
(0)
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Director

We don't currently have the ability to restructure the models in the system. They are provided out...

May 2021
||
(0)
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Director

Over the years, Epic has transitioned who they partner with for data, dashboards, and reporting. But...

May 2021
||
(0)
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Director

The vendor could allow more flexibility and access to the system. This product is not part of our...

May 2021
||
(0)
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Director

When we first bought the product, we had some Epic folks here for training, but I don’t recall...

May 2021
||
(0)
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Director

The system is not easy to use without my team there to interpret it. Epic needs to have a much...

May 2021
||
(0)
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Director

Our BFF from Epic is awfully quick to respond, but they always fail to acknowledge their failure. If...

May 2021
||
(0)
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Director

Quality information from the system is very much lacking. Part of the problem is that the system...

May 2021
||
(0)
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Manager

We have been pretty happy with the pricing. Epic basically gives us a big menu to work from and...

May 2021
||
(0)
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Manager

The vendor is very good about taking their data models and giving them to clients. I don’t know...

May 2021
||
(0)
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Manager

There is very good documentation, and the vendor does a lot of good webinars. There really wasn’t...

May 2021
||
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Manager

The solution works as it is promoted if we are careful about following the vendor’s directions and...

May 2021
||
(0)
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Manager

I don’t know whether the system provides great clinical evidence. Some of our struggles have been...

May 2021
||
(0)
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Manager

The vendor is letting clients create their own Cognitive Computing models now. I wouldn’t call the...

May 2021
||
(0)
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Manager

Epic provides a lot of new technology at their conference. I haven’t seen a lot of new things...

May 2021
||
(0)
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Director

Transferability is important to us. We want the system's models to be transferable out of the box....

May 2021
||
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Director

We have direct access to the vendor's development team. The things they do for us are very custom,...

May 2021
||
(0)
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Director

I didn't hear about any problems with our implementation. Epic doesn't have a lot of training...

May 2021
||
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Manager

I don’t know whether we have been the best at really using the numbers that the system generates....

May 2021
||
(0)
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Manager

I believe that the vendor supports us fairly well. We don’t really send data out anywhere right now,...

May 2021
||
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Manager

The overall product quality has ramped up over the last year. I have been pretty impressed. The...

May 2021
||
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Manager

The solution is fairly easy for the end users. It is very integrated from a placement perspective....

May 2021
||
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Director

We are power users of the system, and we always try to push the vendor. The main reason that we use...

May 2021
||
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Director

There are some things that we would like to see in the system in the future. One of those things...

May 2021
||
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Director

I meet with people from Epic regularly. I tell them what I want and they tell me how to do it or...

May 2021
||
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Director

The solution does what it is supposed to do. It is great for people who want to focus on data science....

May 2021
||
(0)
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Director

A user's experience with models is very important for the adoption process. Users need to think past...

May 2021
||
(0)
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Director

Epic should build models that require FDA approval in such a way that they will meet FDA standards.

May 2021
||
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Manager

I don’t think we have ever really had executive involvement. Some feedback sessions could be more...

May 2021
||
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Manager

Even after using the solution for a few years, we haven’t really been able to show any specific kind...

May 2021
||
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Manager

Some of our leaders thought the solution was a plug-and-play solution. The vendor could be better at...

May 2021
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Manager

The system is convenient when it comes to embedding into the EMR and getting it in front of our end...

May 2021
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Manager

I would like to see more flexibility in terms of how the score and contributing factors are...

May 2021
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Manager

I appreciate that the vendor has incorporated suggested workflows into the cognitive computing...

May 2021
||
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Director

We have implemented several of Epic's modules within our system with varying results. Some of the...

May 2021
||
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Director

I would buy Cognitive Computing again. It should be a central element in the AI machine learning...

May 2021
||
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Director

The key to a successful deployment is gathering a consensus from end users, educating them, and...

May 2021
||
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Director

My advice for others looking at this platform would be that if they have people that are serious...

May 2021
||
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Director

There is training documentation in Epic's web platform that I would like to see filled out better...

May 2021
||
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Director

Epic isn’t promising that this system is a stellar model. It works as promoted, but I would like to...

May 2021
||
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Director

I would like to see more from Epic in terms of road maps and domains of use. Epic is good around...

May 2021
||
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Director

I feel well supported by Epic. When we first started on the system, there was a steep learning...

May 2021
||
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Director

Epic's support is great. Things are faster when we have Epic’s resources. They do things without...

May 2021
||
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CMIO

I would rate the system's ease of use high. It just shows us numbers and results. The system is...

May 2021
||
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CMIO

The system is difficult; there is a lot of data. The biggest challenge is importing claims data into...

May 2021
||
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CMIO

Epic allows us to use up a certain number of prebuilt predictive models. If we use more than that,...

Apr 2021
||
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Director

The strength of Cognitive Computing is having a built-in AI platform and model that makes data...

Jan 2021
||
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Director

One of the predictive models that we have implemented on the Epic side and that we have a workflow...

Jan 2021
||
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Director

I don’t think we are leveraging Cognitive Computing operationally as much as we could, but we have a...

Jan 2021
||
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CMIO

The tool is just not as robust as it needs to be yet. I think Epic is still struggling just a bit....

Nov 2020
||
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CMIO

Our biggest problem is with Cognitive Computing. A lot of the things that Epic built around length...

Nov 2020
||
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CMIO

I don’t know the history of choosing Epic’s product. Our chief quality officer was a big player in...

Sep 2020
||
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CMIO

Some things were already deployed when I came on, and I wasn't part of the initial decision, but I...

Sep 2020
||
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CMIO

We really don't have a great way of seeing where patients unless we are charting them. There are a...

Sep 2020
||
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Director

Tangible outcomes are driven by users looking at the data. We can put data in front of people all...

Sep 2020
||
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Director

If I were talking to someone who was facing the decision of going with Cogito, I would tell that...

Sep 2020
||
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Director

I hope our overall satisfaction goes up over the next 12 months. We have a few models that are...

Sep 2020
||
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Director

We can get a license for an interface, and Epic will charge us the funds for that because it is a...

Sep 2020
||
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Director

The system works as promoted. It is a good product. It is one of the best in the world. It does its...

Sep 2020
||
(0)
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Director

Epic has one of the best EMRs in the world. The Cogito suite has some maturing to do. There are...

Sep 2020
||
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Director

Epic didn’t prioritize the Cogito tool for many years. They really focused on their clinical side...

Sep 2020
||
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CIO

The vendor's services have always been great, but the implementation of the tool itself needs a...

Sep 2020
||
(0)
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CIO

We have no issues. When we need support, we get it from Epic. The service is proactive. We get...

Sep 2020
||
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CIO

The vendor executives are involved. I have the executives on speed dial. Epic is a great company to...

Sep 2020
||
(0)
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CIO

Epic's system is one of the best tools, and it provides flexibility and the support of clinical and...

Sep 2020
||
(0)
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Director

I am satisfied with the system overall, but we haven’t used the computing platform much, so my...

Sep 2020
||
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Director

I have a sepsis committee of different physicians, and they want to reduce sepsis rates, but they...

Sep 2020
||
(0)
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Director

Epic needs a more operational and clinical basis for the people that are developing the tools. A lot...

Sep 2020
||
(0)
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Director

The staffing model for Epic reporting is very complicated. It is hard to know exactly who owns what....

Sep 2020
||
(0)
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Director

I wasn’t super overwhelmed by Epic’s response during the COVID-19 crisis. Epic tried to rapidly roll...

Sep 2020
||
(0)
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Director

Epic’s functionality has to be customized. If we do something differently from a data-collection...

Sep 2020
||
(0)
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Director

The system will definitely be part of our long-term plans. It was a huge capital investment for the...

Sep 2020
||
(0)
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Director

Epic has started to develop their own tools in-house. They are pushing people to go toward the...

Sep 2020
||
(0)
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Director

If I were a vocal point of influence, I would still go with Epic. Epic has been a good change for...

Sep 2020
||
(0)
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Director

We took over a year to learn more about the system, get more training, and talk with end users to...

Sep 2020
||
(0)
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Director

If I looked at the whole spectrum of our experience with Epic, including the go-live experience, I...

Sep 2020
||
(0)
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Director

Epic does a good job with training. They have one of the more sophisticated training models that I...

Sep 2020
||
(0)
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Director

Epic is better than most vendors at keeping their promises. The keep my best interests at heart. I...

Sep 2020
||
(0)
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Director

Epic does very well with ongoing support. They always help me, and they are prompt. I have a...

Sep 2020
||
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Director

I sometimes have to prompt our technical services person on some of the bigger questions or concerns...

Sep 2020
||
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Director

We don’t talk with Judy Faulkner much, but we have an assigned resource called a BFF. That person is...

Sep 2020
||
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Director

Epic claims to do things with other applications, and they really push the exchange of information...

Sep 2020
||
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Director

Knowing what I know about other tools, I know that Cogito is good. It still requires a good amount...

Sep 2020
||
(0)
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Director

The system meets our needs. We have not even used all that it offers. We could do a lot more with...

Sep 2020
||
(0)
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CIO

The vendor absolutely keeps their promises. Anytime there is a question or concern, we have an...

Sep 2020
||
(0)
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Director

Getting the data to flow took far longer than we had anticipated. It took time to map the model to...

Sep 2020
||
(0)
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Director

In general, I don't feel like Epic is overselling their products. But their promotions of Slicer...

Sep 2020
||
(0)
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Director

We get a set number of Epic models that we are able to employ. If we work with Epic and contribute...

Sep 2020
||
(0)
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Director

We wanted to grade ourselves in terms of how quickly we responded. We wanted to find the threshold...

Sep 2020
||
(0)
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Director

For some of the models that we have deployed with Epic, like predicting readmissions, some of the...

Sep 2020
||
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Director

Epic’s cloud platform allows us to localize their models to our data so that the coefficients can be...

Sep 2020
||
(0)
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Director

We have looked at a few systems because there has been a push to at least get meaning mapped to the...

Sep 2020
||
(0)
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Director

One thing that appealed to us was that Epic had a framework that could leverage the sepsis score to...

Sep 2020
||
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Manager

Cogito is absolutely part of our long-term plans. We plan on using Epic for AI across our enterprise...

Sep 2020
||
(0)
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Manager

One of the big advantages of Cogito is that everything comes with the Epic system. There may be some...

Sep 2020
||
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Manager

I would rate the quality and effectiveness of implementation services very high. The training was...

Sep 2020
||
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Manager

Cogito does work as promoted. It is not up to par with a true BI solution. We don’t quite have that...

Sep 2020
||
(0)
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Manager

How the product supports our organization’s integration or interoperability goals is huge. That was...

Sep 2020
||
(0)
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Manager

I think the product quality is excellent. The system is so well thought out. There are notes to help...

Sep 2020
||
(0)
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Manager

I would not rate the ease of use quite as high as the product quality because the solution is so...

Sep 2020
||
(0)
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Manager

The support is excellent. It isn't comparable to anyone else's. The support isn't a help desk. We...

Sep 2020
||
(0)
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Manager

For some things, there is an equivalent of a help desk, but we have never actually used the help...

Sep 2020
||
(0)
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Manager

The Epic executive involvement is pretty high now. At first, that was a bit of a challenge. It has...

Sep 2020
||
(0)
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Manager

For now, I haven’t seen truly measurable outcomes. Everything has been accurate, but we are not sure...

Sep 2020
||
(0)
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Manager

I would highly recommend Epic since people can’t ask to use Cogito if they aren't using Epic. People...

Sep 2020
||
(0)
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Manager

I expect that in a year, our satisfaction with Cogito will be higher because I am sure we will...

Sep 2020
||
(0)
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VP/Other Executive

When I look at Epic's system, it seems like Epic has taken a step back because the predictive models...

Sep 2020
||
(0)
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VP/Other Executive

Epic might keep their promises. I always beat Epic up about the time. It is like Epic makes a...

Sep 2020
||
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Director

The tool is pretty self-sufficient for what we need to do. We map a model, and then we turn it on....

Aug 2020
||
(0)
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Director

Epic's integration services and consulting are really good. The consultants know the product really...

Aug 2020
||
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Director

Some of Epic's models are pretty severe, like the deterioration index. That predicts when somebody...

Aug 2020
||
(0)
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Director

I don’t feel that we are nickel-and-dimed. The costs have been pretty straightforward. There is...

Aug 2020
||
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Director

Upgrades and implementation services seem to be pretty strong. There is always room for opportunity,...

Aug 2020
||
(0)
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Director

For this particular product, there weren’t a lot of conversations about training without us reaching...

Aug 2020
||
(0)
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Director

There are no surprises in terms of the framework of the solution. There is a lot of excitement over...

Aug 2020
||
(0)
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Director

I don’t know whether we are following the right channels, but we have connections on the vendor’s...

Aug 2020
||
(0)
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Director

The vendor promotes some of their individual models, but the vendor’s service seems more reactive...

Aug 2020
||
(0)
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Director

The solution gives us potential. Tangible outcomes are a challenge with anything. The solution...

Aug 2020
||
(0)
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Director

I am pretty confident that I would recommend the solution to a friend. Our team can build, so we...

Aug 2020
||
(0)
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Director

There is always opportunity for improvement, but the vendor is really open to hearing our feedback,...

Aug 2020
||
(0)
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Director

Given the vendor’s current framework, I wouldn’t anticipate an enterprise-wide deployment. Our Epic...

Aug 2020
||
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CIO

Epic has stood up a COVID-19 database fairly quickly, but things have been a mess. The state is...

Aug 2020
||
(0)
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CIO

The product serves its purpose 80% of the time. We could search for a separate solution that would...

Aug 2020
||
(0)
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CIO

Epic has a tendency to be pretty conservative about the expectations they set. They ensure that they...

Aug 2020
||
(0)
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CIO

Epic heavily relies on us to take their classes for ongoing training. They aren't going above and...

Aug 2020
||
(0)
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CIO

I can't fault the fact that the product works with the infrastructure of the Epic clinical system....

Aug 2020
||
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CIO

One thing I wish Epic would do to the product is add a visual layer. They have struggled with...

Aug 2020
||
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