Cognitive Computing (Epic Only)
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User Commentary

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Analyst/Coordinator

Implementations and upgrades are areas for improvement for Epic. I had to work with several...

Apr 2022
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Analyst/Coordinator

I am very happy with Epic’s ongoing commitment to upgrading their tools. We see iteration changes...

Apr 2022
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Analyst/Coordinator

When the system is operationalized effectively, it is easy to use, but that is reliant on our team's...

Apr 2022
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Analyst/Coordinator

The system doesn’t meet all of our needs; there is always room to do more. I am sure Epic is aware...

Apr 2022
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Analyst/Coordinator

Epic’s support is very, very good. There are multiple people that have the knowledge, and sometimes...

Apr 2022
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Analyst/Coordinator

We leverage the product in many places in our organization, and we have been able to restratify...

Apr 2022
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Analyst/Coordinator

I have had conversations with other organizations about this product. I do recommend it to others....

Apr 2022
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CMIO

We send some of our folks to Epic for training, and the training is pretty high quality. Epic does a...

Apr 2022
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CMIO

Nobody keeps all of their promises, but I really see a good faith effort on Epic's part. They don't...

Apr 2022
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Director

Sometimes there are a lot of glitches when it comes to implementing a model in Cognitive Computing....

Jan 2022
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Director

We are trying to implement our custom models. Epic has two systems for that. They have one where we...

Jan 2022
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Director

We have to pursue Epic to tell them which models we want to use. However, some of their models for...

Jan 2022
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CMO

Epic keeps their promises, but they still don’t know what they don't know in this realm.

Jan 2022
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CMO

Epic doesn’t really give us a lot of training. They should have a team working with us. When we ask...

Jan 2022
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CMO

In the validation study on the deterioration index, Epic's system shows us whether somebody has had...

Jan 2022
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CMO

Cognitive Computing only takes Epic data. It doesn’t take anything else into account. I am being...

Jan 2022
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Manager

Some of Epic's ongoing endeavors with the system seem to be new development and integration with...

Jan 2022
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Manager

Cognitive Computing was pretty expensive, and the amount of energy and labor that we have had to put...

Jan 2022
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Manager

In the healthcare world, if an organization runs Epic's systems and wants to do predictive modeling,...

Jan 2022
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Manager

I am hopeful that our satisfaction with Cognitive Computing will go up if we can get over the hump...

Jan 2022
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Manager

Epic has been pretty transparent about their prices. They don't nickel-and-dime us.

Jan 2022
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Manager

The vendor could have given us more education materials for onboarding new people to the system. The...

Jan 2022
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Manager

One of the challenges that we have had with Epic is that we have to wait on answers to our questions...

Jan 2022
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VP/Other Executive

We work in a partnership with Epic to advance some models. The traditional transactional model of...

Oct 2021
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VP/Other Executive

With Cognitive Computing, we have reduced our no-show rates in the ambulatory care setting and block...

Oct 2021
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Director

I don’t think Cognitive Computing is very good. We have done a lot of testing and validation with...

Sep 2021
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Director

The system integrates really seamlessly with other Epic user-facing tools. That is why we were...

Sep 2021
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Director

I wish that the system allowed a better deployment of a homegrown model in a way that would protect...

Sep 2021
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Director

Whether the product is part of our long-term plans depends on what happens with the product. In its...

Sep 2021
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Director

Epic doesn’t keep all their promises with the product. The vendor markets really well-performing...

Sep 2021
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Director

Epic should basically open up the ability to do custom development on the platform without having...

Sep 2021
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Director

The models have a lot of limitations, so I think Epic could do a lot more to allow customizations of...

Sep 2021
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Manager

Getting models into applications is a challenge, but for the most part, the vendor keeps their...

Aug 2021
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Manager

The content on Epic’s cloud model is not very robust, but we circumvent that by working directly...

Aug 2021
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Manager

We want more interoperability. Based on what the vendor has marketed to us, there are ways to have...

Aug 2021
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Manager

Currently, the best way to get predictive models to the point of care is through Epic's cloud...

Aug 2021
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Manager

Epic's vision is very strong. They are clear about their product road map, and they stick to it. We...

Aug 2021
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Manager

Epic continually upgrades the platform regardless of their interaction with us. Epic is not really...

Aug 2021
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Director

We would definitely buy Cognitive Computing again because it easily integrates directly into our...

Aug 2021
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Director

Epic does a good job of meeting their commitments and being careful with the commitments they make...

Aug 2021
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Director

Epic does a pretty good job of not nickel-and-diming us. I wish their charges were a little more...

Aug 2021
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Director

Cognitive Computing is a predicting item, but we are having a bit more difficulty in getting the...

Aug 2021
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Director

Cognitive Computing is easy to understand and is incorporated into our workflows. It shows up as we...

Aug 2021
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Director

12 months from now, we will be pretty satisfied. What I don't know yet is how much are we going to...

Aug 2021
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Director

Epic is focused on the creation and deployment of predictive models for inpatient clinical...

Aug 2021
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Director

Using Cognitive Computing only makes sense if an organization uses Epic as their EMR vendor. Then,...

Aug 2021
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Director

Epic primarily avoids charging. They do not have an individually itemized payment structure.

Aug 2021
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Director

There are mandatory clinical protocols that doctors should be following to treat patients who have...

Aug 2021
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Director

The vendor is meeting our expectations. Epic needs to make sure that they have the appropriate teams...

Aug 2021
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Director

The vendor has smart people on their technical team, so I am not concerned about their technical...

Aug 2021
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Analyst/Coordinator

The predictive no-show rate has been helpful with our scheduling flows, overbooking, and that sort...

Aug 2021
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Analyst/Coordinator

The complex Epic licensing was a barrier for us. There are multiple levels or stages of licensing...

Aug 2021
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Analyst/Coordinator

Epic’s software is great across the board. The customizability and the support are great. Everything...

Aug 2021
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CTO

We use Cognitive Computing to implement models and drive clinical outcomes so that we have very good...

Aug 2021
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CTO

In terms of clinical data modeling, Cognitive Computing is the product organizations should be using...

Aug 2021
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CTO

One thing that is very good about the tool is that it is very affordable to use.

Aug 2021
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CTO

Epic has gotten better at incorporating more data sources, but they still have a ways to go. For...

Aug 2021
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CTO

Documentation could be improved to make upgrades a little easier. The system is very technical, so...

Aug 2021
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CTO

I couldn’t imagine an easier product to use. We don’t build models, but we have to build out the...

Aug 2021
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CTO

The vendor is very proactive. Everyone we have talked to is knowledgeable. We talk to people from...

Aug 2021
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Director

The main driver for getting the product was recognizing the need in data science, specifically...

Aug 2021
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Director

We can build custom algorithms for sepsis and prediction for at-home falls. We write the algorithms...

Aug 2021
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Director

Epic has some out-of-the-box models for different things. We choose which model we use with an...

Aug 2021
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Director

Because of Epic’s EMR integration, the solution is in a solid place from a capability and governance...

Aug 2021
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Director

We have a model in my team that does not just go from prediction to actionability; it goes from...

Aug 2021
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Director

In Epic, the variables defined in Chronicles often aren’t the same as we get out of Clarity. When we...

Aug 2021
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Director

The best way to get custom machine learning models running in Epic's system directly is through the...

Aug 2021
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Director

We were excited to get a model running, but that has dragged on a bit. There is a problem that we...

Aug 2021
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Director

Epic came out a while back and did an overview. That is where we were able to get educated on what...

Aug 2021
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Director

Epic needs to keep up with the pace of innovation in the AI space. They have taken the first good...

Aug 2021
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Analyst/Coordinator

No vendor ever keeps all promises; that is just part of the gig. So to say that the vendor keeps...

Aug 2021
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Analyst/Coordinator

Honestly, Epic was really good about not nickel-and-diming years ago, but lately, there has been a...

Aug 2021
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Analyst/Coordinator

Instead of doing annual or semiannual upgrades, Epic has decided to do quarterly upgrades. That is...

Aug 2021
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Analyst/Coordinator

The Epic training is generally good. The problem we get with any company as large as Epic is that...

Aug 2021
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Analyst/Coordinator

Epic has a great training program. People come in raw, and they are up to speed within months. That...

Aug 2021
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Analyst/Coordinator

Cognitive Computing is a really good product and getting better. Believe it or not, it is getting...

Aug 2021
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Analyst/Coordinator

The benefit is that organizationally, Epic meets with us continually on the upper end all the way...

Aug 2021
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Analyst/Coordinator

Epic is really effective in enhancing patient care. 10 years ago, there was a lot of resistance to...

Aug 2021
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Manager

Epic offers great support for all of their solutions. They do a great job of supporting us through...

Jul 2021
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Manager

My understanding is there is no specific training for Cognitive Computing. But there is plenty of...

Jul 2021
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Manager

Sometimes what has been promised does not actually meet the criteria. The sepsis predictive model is...

Jul 2021
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Manager

Cognitive Computing integrates into the end user workflows. It fits with all of the Epic tools...

Jul 2021
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Manager

We are still delving into the world of predictive analytics and Cognitive Computing. I would say the...

Jul 2021
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Manager

When we have an issue and need to talk with a developer, Epic can help us make that connection....

Jul 2021
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Manager

We have plenty of documentation about Epic’s upgrades. We have a direct connection to their...

Jul 2021
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Analyst/Coordinator

There is a saying that in the land of the blind, the one-eyed man is king. Basically, if someone is...

Jul 2021
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Analyst/Coordinator

Epic does meet our needs to a point, but there is so much more that they could do and that we need....

Jul 2021
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Analyst/Coordinator

Cognitive Computing has a few pieces to it. It has the models that we do locally, and then it has...

Jul 2021
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Analyst/Coordinator

It has been tougher than we thought to implement and operationalize the models. There have been...

Jul 2021
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Analyst/Coordinator

Cognitive Computing’s fall risk model does not meet our needs. There are certain pieces that have...

Jul 2021
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Analyst/Coordinator

There is some controversy about how Epic may be overpromising to help identify patients who are...

Jul 2021
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Analyst/Coordinator

There is a validation process, but we really rely on Epic for a bit. For the sepsis model, we...

Jul 2021
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Analyst/Coordinator

With the Cognitive Computing models, there is just a big, fancy formula, so it is a little hard to...

Jul 2021
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Analyst/Coordinator

Epic does allow us to integrate systems, but it is not easy.

Jul 2021
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Analyst/Coordinator

The quality of Epic’s support all depends on who we are assigned to. It is really tiresome on our...

Jul 2021
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Analyst/Coordinator

Up until recently, we had a support person who was okay but not very good. Now we have somebody who...

Jul 2021
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Manager

Cognitive Computing was cheaper than some of the alternatives. If I had an infinite amount of money,...

Jul 2021
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Manager

Epic’s custom models are awful, but deploying our own models does the job. Epic really did a good...

Jul 2021
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Manager

We are lucky to have a data science team because Epic's validation approach is lacking. Epic's...

Jul 2021
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Manager

Epic’s training publication is industry leading. They have great documentation that I have seen.

Jul 2021
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Manager

I am worried about AI interfering with the doctors. We already are starting to see some of that with...

Jul 2021
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Manager

There is a lot of change management in deploying something like Epic’s AI. We need to make sure...

Jul 2021
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CIO

The predictive algorithms need a lot of work to understand them and to know what influences them so...

Jun 2021
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CMIO

Cognitive Computing helps us look at a problem in a new way. The system helps us strategically...

Jun 2021
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CMIO

In terms of fees, Cognitive Computing is where the vendor got us. We had to pay for the cloud...

Jun 2021
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CMIO

Overall, when we have needed executive-level people to speak with us, Epic has been good. We try to...

Jun 2021
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CMIO

Epic seems to design things for tertiary care centers rather than designing things for the rest of...

Jun 2021
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Manager

I know that Cognitive Computing has value. It is not lightning, but it is very good.

Jun 2021
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Manager

Epic charges for every little thing in general. They have this policy that we can have a certain...

Jun 2021
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CMIO

There is a fall risk model in Cognitive Computing that we are interested in looking at. That model...

Jun 2021
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CMIO

We have been attempting to use as much technology as we can from Epic, and we have been trying to...

Jun 2021
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CMIO

Early on, we were having physician pushback. They asked for peer-reviewed research studies, and Epic...

Jun 2021
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CMIO

Some of our doctors have a hard time grasping the culture change of being proactive with sepsis...

Jun 2021
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CMIO

After stabilizing and optimizing Epic's system, we started looking for ways to use it to improve the...

Jun 2021
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CMIO

The product is not something that we are paying for separately. It is all included in what we get...

Jun 2021
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CMIO

Epic has been listening to some of the complexities and complications of healthcare systems. I know...

Jun 2021
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CMIO

Epic’s deterioration index model did not really work for COVID-19 patients. We still need a model...

Jun 2021
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CMIO

The unplanned readmissions model in Cognitive Computing has been out there for quite a few years,...

Jun 2021
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CMIO

Building some of the thresholds, alerting capabilities, and reporting is something that we have...

Jun 2021
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CMIO

For building our own predictive models, we really went into the machine learning operations within...

Jun 2021
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CMIO

We are moving into Cognitive Computing in a measured way. It is still young. The industry is...

Jun 2021
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CMIO

In terms of the support from the analysts’ perspectives, the documentation and the courses that the...

Jun 2021
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CMIO

The way the score gets displayed through the Cognitive Computing model is on a column on our patient...

Jun 2021
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Manager

Epic has been building a lot of out-of-the-box tools that anyone can implement. It seems like Epic...

Jun 2021
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Manager

Epic needs to continue building out the types of models and algorithms that we can use in Cognitive...

Jun 2021
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Manager

Epic has done a really good job with Cognitive Computing. The system is newer, so a lot of the...

Jun 2021
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Director

We don’t really have a gap in our ability to develop models, and we don't need partners to help us...

Jun 2021
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Director

A lot of vendors are unfortunately driving confusion by labeling old things as AI. Everything that I...

Jun 2021
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Director

Cognitive Computing is not an AI platform; it is a predictive analytics platform. It is a place...

Jun 2021
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Director

We use the Epic system's predictive analytics for our clinical and operational needs but not our...

Jun 2021
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Director

It would be extremely disruptive for us to meet the letter of Epic’s requirements. They are giving...

Jun 2021
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Director

I would tell Epic to partner with us to focus on driving patient outcomes and improving our...

Jun 2021
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Director

When Epic talks about all of the things their systems offer, and then we turn on the functionality,...

Jun 2021
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Director

Epic has two versions of Cognitive Computing. One is in the cloud, and one is on the premises. We...

Jun 2021
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Director

Recently, we have really dug into and developed an AI strategy. The more we have explored this, the...

Jun 2021
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CIO

In the first few years with Epic, there was no nickel-and-diming, but it seems like everything is...

Jun 2021
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CIO

Each of those cognitive tools is educating our data scientists, so there are lots of indirect...

Jun 2021
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CIO

Most of us are going to be Epic first, so we are all going to jump into this face first and figure...

Jun 2021
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CMIO

Our organization struggled to adopt this solution and to trust its data and tools. Epic's sepsis...

May 2021
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CMIO

Our care managers use this solution every day. It is very helpful. Epic's opioid tool is fairly new...

May 2021
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CMIO

We just started with one of Epic's new models. We are very excited about its potential, and we hope...

May 2021
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Director

The nice thing with Cognitive Computing is when we make our own custom data model, we can integrate...

May 2021
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Director

We are keeping Epic’s system long term. We like that our systems are all integrated more than ever....

May 2021
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Director

Epic does quarterly releases, but we have had to combine releases and do updates that way due to the...

May 2021
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Director

Cognitive Computing was written using material from the Epic Galaxy website. So there is information...

May 2021
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Director

If someone has an Epic EMR, they don't have that many choices for real-time reporting, so I would...

May 2021
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Manager

Epic is really good at technical support. We have a dedicated technical support person, so the...

May 2021
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Manager

With integration, Cognitive Computing has worked very well with a lot of the items that have come...

May 2021
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Manager

There definitely is a learning curve for a data science team using Cognitive Computing that needs to...

May 2021
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Manager

Cognitive Computing allows us to integrate models directly into the workflows that clinicians are...

May 2021
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Manager

One the challenges we have experienced is that there is a limited ability to customize the UI for...

May 2021
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Manager

The counterbalance to having an Epic predictive model library available is that folks can just turn...

May 2021
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Manager

One of the key pieces is that Cognitive Computing allows us to not just run models and predict...

May 2021
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Manager

Epic’s documentation can be quite frustrating during implementations. There are often pieces missing...

May 2021
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Manager

We do use Cognitive Computing for custom models. The training specific to custom models is very...

May 2021
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Manager

As Epic experiments with new things, some of those brand-new features don't always quite work as...

May 2021
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