Home chevron icon RevenueCycle Financial / HIM chevron icon Business Analytics chevron icon Healthcare Artificial Intelligence: Data Science Solutions

Cognitive Computing (Epic Only)
Filtered view: All

Subject Expert
Joe VanDeGraaff
Vice President
KLAS Vice President - Joe VanDeGraaff
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Epic Complete Look 2023
Epic Complete Look 2023
July 2023
View Report
Healthcare AI 2022: Proven Outcomes with Data Science Solutions
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
CMIO

Relationship, Product

Cognitive Computing is interesting, but it is not terribly actionable right now. Epic is not very...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

I'm really familiar with Cognitive Computing; the product is intuitive and doesn't really require a...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The product is cloud based, so it allows us to train and localize Epic's developed models against...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Other products might look a little prettier than Epic's product, but Epic provides for nearly all...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Over the past several years, Epic has done really well with road mapping and setting their vision....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

There is a very low cost for Cognitive Computing and a lot of utilization. I would recommend...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic’s support people are always very responsive, and there are no issues in terms of getting...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic's system is our enterprise EMR, but the solution is a lot more than that. Epic has modules that...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

Upgrades with Epic are generally very smooth. Obviously, Epic has many customers, and they have...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

Cognitive Computing is very easy to use. Epic is an EMR-experienced company, so they understand how...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There is probably room for improvement in Epic’s integration because we want solutions in this day...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Epic is not quite as proactive as we would like. They often don't do early validation to see where...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

With the product, we haven't had any great outcomes or rollouts recently. Epic has helped in some...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

For cognitive computing, we are doing fine in terms of getting our money’s worth because we aren't...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Epic's software is so baked in, and Epic continues to improve. We are using about seven or eight of...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

The biggest reason we have not rolled things out is that there is a cost hurdle. A lot of Epic’s...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

The vendor never necessarily promises things. Every hospital has its own data entry patterns and...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I have seen a few bugs lately in the product. Epic is doing a major platform upgrade and adding some...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Epic is getting better with clinical and operational end users and continually improving how we can...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We certainly work with the vendor’s technical support team to build models out, validate them, and...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

We have quite a strong partnership with Epic. We are almost exclusively on Epic. So for us, going...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Culture

Clients need two licenses for the cloud part. There is the regular Cognitive Computing license that...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

We have had several upgrade-related outages, which are very annoying and not easy to test. We can...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Cognitive Computing doesn't communicate with any other systems, and that is part of my...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

Reliability and responsiveness work very well in Cognitive Computing. There is not a better, more...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

Epic has definitely made things better in the last couple of years in terms of scoring things like...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Epic’s support team is very responsive to us. We know who handles the different parts. There are the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Value

We don't necessarily see tangible outcomes because a lot of our work is with clinical-related...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Cognitive Computing is a well-integrated product. We appreciate Epic's footprint in the industry,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Epic does avoid charging for every little thing. For example, there is a particular predictive model...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The things I like most about Cognitive Computing are the transparency and the ability to see what is...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The end-user metadata or the ability to catalog various notations on versions and updates in the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

It was great that Epic helped us with every step around using their solution for custom modeling...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

There are nagging constraints in the system. Cognitive Computing is a finicky product; we must play...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic is very clear that forward-looking advice is not a promise. The guidelines that the vendor has...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Epic has taken a be-all-and-end-all approach. The product has fairly significant limitations, which...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

Epic has a vision, and they are consistently moving in that direction. They are arguably more behind...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Epic's system is expensive, but it has absolutely given us a return. There is no question that it...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

We would tell customers looking at Epic's system to be aware that when they purchase Epic's system,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We are very happy with the Epic overall suite, but Epic has lagged in the cognitive-computing space...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Cognitive Computing is something that people are still trying to get their heads around,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic needs a better support model for Cognitive Computing. They have documentation, but we are...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We are seeing some good statistics from the specific specialty model we just put in place for the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Cognitive Computing’s pricing is based on the volume of models we use. In the big picture, we feel...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We want to use more external data with a custom model. When I think of my integration goals, I look...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We are not going to use Cognitive Computing for everything. We have some external multivariable data...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

The one thing that AI needs is data history. For example, when looking at our end-of-life scale,...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

Epic does not avoid charging for every little thing, but that is expected. For Cognitive Computing,...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

With Cognitive Computing, we need to build enough data for it to start having a meaningful output....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

Most of the Cognitive Computing things are scores, so the system is fairly easy to use.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

Cognitive Computing is fairly straightforward to use. We can use some of Epic's out-of-the-box...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

We see costs that are too high because we haven't bought Cognitive Computing's whole package. The...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We like that Cognitive Computing brings important information directly to the provider's view....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product, Value

One of the issues that we have in terms of tangible outcomes is the ability to train on our own data...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

Cognitive Computing is part of the Epic EMR suite, and we are pretty much married to Epic. But I do...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a personal contact at Epic who is our go-to person for any issues we deal with. We have...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Epic has good documentation on Cognitive Computing’s functionalities and how to get up and running....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

We haven’t fully received our money’s worth, but part of that isn’t on the vendor. Organizationally,...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

There is a pretty steep learning curve with Cognitive Computing. Integrating the concept of...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Usually, Epic’s support team does well, but our requests sometimes sit idle for quite a while...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic is pretty good at laying out their development road map. As long as I am hearing about things a...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I would like it if Epic laid out better how to realistically test models in a production...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Epic’s out-of-the-box models don't work for us. That is a result of the vendor training the models...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

When someone tries to get assistance from other teams for building something out, we all understand...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

There always seem to be gaps within our training for Cognitive Computing. I can't say that I blame...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Our executives think that Cognitive Computing is pretty simple. However, our end users don't always...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic does a good job of incorporating their Cognitive Computing models into the current framework...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Even though Epic does peer reviews and internally compares and qualifies their data, Epic does give...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product is always ready to operationalize, but the challenge is making sure that we can...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Using the Cognitive Computing models effectively takes significant buy-in from the operations team....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There is some work that could be improved between the data scientists and the organization in order...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

There have been some improvements in the models, and even the implementation process has gotten a...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Cognitive Computing is the guts behind the scenes. It is the build that tells us what a patient's...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The product is pretty simple in terms of its function. There are two major strengths. The first...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

I would suggest that Epic make more capabilities to engage with Cognitive Computing to allow us to...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Executive involvement is probably the best part of Epic’s company.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

One major driver we would like to see from Epic would be an expansion of their number of predictive...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We love the relationship and partnership that we have with Epic. The vendor is very engaged and has...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

When we go through an upgrade, we sometimes find an implemented change that we don't have a release...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

We definitely receive supportive leadership from Epic in utilizing the predictive models within our...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Epic's implementation services, technical support, and support training are stellar. The solution is...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I like our ability to build out and train models using Epic's standard platform build.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I haven't had a chance to play with the system's custom tools yet, but it would be extremely helpful...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic is good at keeping all promises that involve support, implementation, questions, bugs, and...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

During the Epic implementation of a predictive model, there can sometimes be scattering because...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic has various Gold Stars initiatives to document that a certain percentage of their customers are...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Epic has a great support library; they are generally responsive to questions. In terms of training,...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

A key reason that we choose to go with an Epic model if we can is that it integrates with the rest...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

If an end user has a workflow that is right within Epic's system, they are much more likely to use a...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The user interface is a big area for improvement for Epic. They have a rather old infrastructure. We...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic’s web support is excellent. Their user web has a plethora of resources, user forums, and...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Value

Epic tries to essentially document whether their product is helping us reach a quality improvement...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When recommending Epic to a peer or friend, we would say that it is quite possible that what Epic is...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Our Slicer Dicer model needs a little more robust visualization. Right now, we have to have an...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I have a great technical coordinator, so I am really happy with them and the Epic support people.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We plan to use the solution for our AI needs, but we may use some additional tools from other...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

There is still lots of work to be done on the AI to make it relevant and useful. We have our AI...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

I don't think the system is being used as much as it needs to be. Of course, we build it, so the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations, Product

Epic has a long way to go to develop all the functionalities we need. I don't know whether they know...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The training that the vendor provides for the system is pretty light. It is just a class that my...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

It is really hard to use the system's data-lineage aspect. There isn't a good apples-to-apples...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product can integrate with our EMR and put its predictive analytic scores directly into our...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

Epic had some challenges with their recent upgrades. Until those upgrades, our experience wasn't...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Value

Epic's system was our answer for ease of use for our clinicians and our physicians so that they...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations, Product

Epic’s standard product is pretty good. But due to all of the changes in healthcare that are...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic is very engaged and willing to have us work with R&D teams or come out to see what we need. The...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic has a good structure in place for support. We have a BFF who is definitely our best friend....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

For a lot of Cognitive Computing's models to work, organizations have to use a specific measurement...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Relationship

Things are improving with Cognitive Computing. For example, Epic has redone their status model....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Relationship, Product

I would love for Epic to compare Cognitive Computing to other products on the market. I know that...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Epic fundamentally understands their industry. They also understand clinical consumption, and they...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We are trying to take advantage of the latest and greatest things from Epic. I don't wish we had...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One of the platforms we use has the ability to train our models with the data, and that is huge for...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

The end users of one of Epic's products are really taking advantage of the no-show prediction...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

When it is appropriate to use cognitive computing and when the system has models for us, it is great...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

We didn't ask for Cognitive Computing; it was included. The product is useful.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic has the best service I have ever seen.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic doesn't make interoperability super easy. I don't know whether it would be easy to make the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would tell a peer that unless they are planning to make cognitive computing and data science a...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

From a provider perspective, there is no better product on the market that can do what Epic's...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I would be interested in seeing whether Epic could figure out a way to make the implementation a...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Value

I think that Cognitive Computing is part of our enterprise package, so we don't pay for it. The...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Loyalty, Product

The product assumes a baseline data cadence without calling it out. Its sepsis model updates every...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
A Glimpse at Vendor Performance in AI During COVID-19
23 November 21    |   Jennifer Hickenlooper and Ryan Pretnik
We are gearing up to publish a report on vendor performance in AI early next year. However, we would like to share a few updates ahead of the report. 
Article
KLAS article icon
Can 4 Major AI Technology Vendors Be Successful in Healthcare?
17 December 20    |   Lois Krotz
AI looks a little different than we thought, but it still might be said that computer engineers are creating a form of life. Nowhere is that truer than with 4 major AI vendors: Amazon, Google, Microso
Article
KLAS article icon
Are the Dreams of AI in Healthcare Becoming A Reality?
11 November 20    |   Lois Krotz and Ryan Pretnik
A lot of decisions are being made surrounding AI in healthcare. We put on our Decision Insights hats to take a closer look. 
Article
KLAS article icon
EMR Vendors in the World of AI
27 May 20    |   Lois Krotz
Last year, KLAS published a report focused on vendors who provide purpose-built AI solutions in healthcare. We at KLAS, along with provider organizations, were curious as to what the enterprise EMR ve



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​