Cognitive Computing (Epic Only) Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Loyalty
The solution is new to us, so we are looking forward to its relevance and ease of use for our...
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Relationship, Product
There needs to be greater alignment in the development and deployment environments in Cognitive...
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Culture
Epic has two pricing models. They have a consumption-based model and an all-you-can-eat model for AI...
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Culture
We started using Cognitive Computing early on, and that was meant to be an expedited pathway for us...
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Product
The development life cycle for the solution is too long to generate demonstrable value and keep...
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Product
If an organization decides that they are not in a position to use Cognitive Computing because of the...
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Loyalty
I think Cognitive Computing is really going to take off next year. It is a very difficult space. The...
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Relationship
Epic doesn't necessarily guide our strategy. They aren't always the vendor that we go to for that.
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Operations
Epic does a great job with training. Their training tracks are really good. Cognitive Computing is a...
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Relationship
In terms of support, Epic is phenomenal. They don't mess around. I don't have any problems with the...
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Relationship, Product
I have been extremely satisfied with Epic's ability to incorporate AI into existing workflows. We...
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Relationship, Operations
Epic has declined in terms of their implementation support. I remember a very different level of...
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Relationship
Epic keeps all their promises, but they sometimes take longer than I want them to. Epic definitely...
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Loyalty, Product
We have built several models that we have deployed through Epic as part of the Epic workflow. That...
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Loyalty, Relationship, Product
Epic is incredibly focused on building their stuff right now, including all of the application...
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Operations, Product
Cognitive Computing is challenging to use because we are still learning. The system's ease of use is...
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Relationship, Value
As a customer, I think we sometimes get in the way of achieving tangible outcomes with our Epic...
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Loyalty, Product, Value
With Cognitive Computing, many of our initiatives are still new, so it is too early to clearly...
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Operations
The training is mainly self-service. There is annual training, but that is pretty lightweight. So...
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Value
For Epic, things are steeply integrated in the platform, so that is a lot of value because we don't...
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Relationship, Product
Epic is very aggressive with AI. I think Epic is fairly cautious about releasing AI in the wild, and...
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Operations, Product, Value
Epic does provide us all the material and content for training. Rolling the system out to everybody...
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Value
Cognitive Computing is not free. We don’t want to tell someone to use it as much as they want and...
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Product, Value
With Cognitive Computing, we are seeing a reduction in physician burnout. There is better...
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Culture, Value
Some things are charged per-model, and some things are in between. For example, Epic will release a...
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Operations
Epic’s training is an issue. There have been some things with their quality programs that make me...
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Relationship, Product
Generally, I would rate Epic’s support team higher, but having them revalidate one of their released...
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Loyalty
We haven't used some of the more advanced features of Cognitive Computing yet. I'm looking forward...
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Loyalty, Product
On the spin-up, Epic does pretty well with meetings, planning, validation, and operationalizing. But...
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Relationship, Product
Cognitive Computing really is about making sure that organizations can leverage industry trends and...
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Product
We have collaborated with Epic a lot on AI, and they have been good there, but I want Epic to be...
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Product, Value
From a clinical perspective, we have gotten the most value out of the deterioration index model from...
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Product
Cognitive Computing is required to enable a lot of other useful features in Epic's suite. It is very...
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Loyalty, Value
In the clinical space, the outcomes with Cognitive Computing are around quality improvement. We will...
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Operations, Product
I would like to see Epic make Cognitive Computing easy to use. In some areas, the ease of use is...
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Product
In the financial area, there is coding assistance. For example, the coding assistance functionality...
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Product
In the operational area, Epic has a lot of generative AI tools for enabling us to generate automatic...
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Culture, Loyalty, Relationship
Epic keeps some promises. Epic has a very ambitious road map for what they want to do. Many things...
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Relationship, Product
I am very satisfied with Epic's ability to partner with us on AI things. In terms of Epic...
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Relationship
Epic's support is stellar. We have people from Epic who are assigned to us, and most of them are...
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Operations, Product
There is some room for improvement, but Cognitive Computing is meeting our needs. It is pretty neat....
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Culture, Value
A year ago, I would have said that Epic wouldn't avoid charging us for every little thing, but they...
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Product
Cognitive Computing is assisting us with things such as deterioration indexes. For example, when we...
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Loyalty, Relationship, Product
AI is definitely a focus of everybody right now, and it is also a focus of Epic. They have a number...
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Relationship
Epic has been much more proactive about working with us, reaching out, and partnering. They partner...
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Loyalty, Relationship, Product
An area for improvement with Cognitive Computing is that Epic is playing catch-up a bit. They have a...
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Value
Because Epic has a lot of things now that they are having to put out into Azure, there are a lot of...
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Loyalty
Lately, Epic’s partnering with us has gone better. I have seen a lot of engagement in the last...
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Product
Epic is our main EMR, but healthcare organizations have so many integration points, and Epic is a...
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Relationship
Epic does provide a very robust platform. To make it actionable, sometimes we just get Epic’s help,...
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Product
Cognitive Computing is a good platform. Epic has added generative AI, so before folks buy a...
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Product, Value
The outcome we have seen with Cognitive Computing is time efficiency. We benchmark against other...
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Product
From the Cognitive Computing AI perspective, Epic's development cycles are actually faster than I...
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Relationship, Product
I have received notifications about Cognitive Computing's downtime and other things very proactively....
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Product, Value
From a risk stratification perspective, we are seeing that many more of our service areas are...
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Culture
There is a separate licensing for the standard Cognitive Computing model and the cloud-based model....
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Culture, Value
Epic provides guidance on use cases and AI strategies, like giving us a list of use cases or telling...
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Product
Epic's systems have high integration abilities. We want to keep the analytics data science use cases...
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Operations
Cognitive Computing has a steep learning curve. We found that the requisite knowledge needed for it...
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Product
We have had good success with population-management-based machine learning models. A lot of our care...
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Product, Value
Epic's strength is that they are clinically relevant and are integrated incredibly well into...
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Value
With Epic, it is always questionable whether we received our money's worth because everything is...
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Relationship
Overall, we are very happy with our vendor and the features and support that they provide.
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Relationship
When it comes to being proactive, Epic has release notes that they put out in patches.
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Value
With our draft replies, our use cases have mostly been about provider experience and retention. We...
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Product
Epic is very good at putting in their own AI models, but it isn't always easy to bring in others. It...
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Relationship, Product
More opportunities are created as Epic takes over more and more spaces. Just like every other Epic...
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Relationship, Product
It would be helpful if Epic were to deliver on some of their pragmatic AI solutions in a timely...
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Operations
Epic can give demos, and we can get their experts to review things. In terms of the actual training...
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Product
Epic has a huge data set that supports Cognitive Computing models, but it turns out that the models...
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Relationship, Product
Our experience with Cognitive Computing has been so-so. We have had a number of conversations with...
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Relationship
Epic has not been very proactive. They spend a lot of time promoting Cognitive Computing at expert...
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Culture, Value
I want to give Epic credit because when they initially rolled out Cognitive Computing, it was...
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Value
If we are looking at use cases with Cognitive Computing, we are certainly getting the most ROI out...
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Product
One area of Cognitive Computing that Epic should continue to invest in is the ongoing monitoring of...
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Product
I like that Cognitive Computing integrates directly into the workflow and EMR in all the right...
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Product, Value
In terms of Epic's. ability to incorporate AI into existing products and workflows, Epic has some...
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Product, Value
Cognitive Computing is completely transparent to end users. This is a great product from Epic. We...
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Loyalty, Product
Cognitive Computing uses predictive and statistical models that basically give us a stop light,...
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Value
There are cases, especially recently, when Epic has changed the way they charge. Clarity and...
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Relationship
The Epic people I work with day to day are our partners. They are helpful. They don't make me try...
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Operations, Product
We recently did an update of the Epic product, and that was really good. One of our ancillary...
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Product
Cognitive Computing is probably Epic's bread and butter now. The cutting edge of technology is with...
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Loyalty, Product
Probably the most exciting thing to me is the improvement to the analytics catalog and the fact that...
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Loyalty, Product, Value
Because of this product, if someone is in the hospital and the system figures out they are getting...
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Product
The predictive analytics in the solution are good, and they are a lot more seamless now. They are...
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Loyalty, Product
On the Cognitive Computing side, I'm most impressed with Epic's technology road map. They do seem to...
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Relationship
Epic’s customer support is hit or miss. Sometimes, we get quick responses, and other times, things...
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Value
The cost of Epic services comes up fairly frequently as a barrier to moving forward. Having a better...
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Product
We are using AI in Cognitive Computing to provide a first draft response to patient medical-advice...
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Relationship, Operations
Epic tells us what features they have in Cognitive Computing, gives us a guide on how to turn them...
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