Cognitive Computing (Epic Only) Comments

 
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Healthcare EMR AI 2020: A Closer Look at EMR Offerings
Healthcare EMR AI 2020:
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Current Time Inside Cache Tag Helper: 11/30/2020 7:23:47 PM and Model.EvProductId = 216421

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User Commentary

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CMIO

Technology

The tool is just not as robust as it needs to be yet. I think Epic is still struggling just a bit....

Nov 2020
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CMIO

Other Observations & Comments

Our biggest problem is with Cognitive Computing. A lot of the things that Epic built around length...

Nov 2020
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CMIO

Win/Loss - Why they were selected (by current clients)

I don’t know the history of choosing Epic’s product. Our chief quality officer was a big player in...

Sep 2020
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CMIO

Functionality and Upgrades

Some things were already deployed when I came on, and I wasn't part of the initial decision, but I...

Sep 2020
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CMIO

Functionality and Upgrades

We really don't have a great way of seeing where patients unless we are charting them. There are a...

Sep 2020
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Director

ROI / Cost (care and feeding)

Tangible outcomes are driven by users looking at the data. We can put data in front of people all...

Sep 2020
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Director

Lessons Learned

If I were talking to someone who was facing the decision of going with Cogito, I would tell that...

Sep 2020
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Director

Other Observations & Comments

I hope our overall satisfaction goes up over the next 12 months. We have a few models that are...

Sep 2020
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Director

ROI / Cost (care and feeding)

We can get a license for an interface, and Epic will charge us the funds for that because it is a...

Sep 2020
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Director

Functionality and Upgrades

The system works as promoted. It is a good product. It is one of the best in the world. It does its...

Sep 2020
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Director

Functionality and Upgrades

Epic has one of the best EMRs in the world. The Cogito suite has some maturing to do. There are...

Sep 2020
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Director

Lessons Learned

Epic didn’t prioritize the Cogito tool for many years. They really focused on their clinical side...

Sep 2020
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CIO

Implementation and Training

The vendor's services have always been great, but the implementation of the tool itself needs a...

Sep 2020
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CIO

Service and Support

We have no issues. When we need support, we get it from Epic. The service is proactive. We get...

Sep 2020
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CIO

Relationship

The vendor executives are involved. I have the executives on speed dial. Epic is a great company to...

Sep 2020
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CIO

Functionality and Upgrades

Epic's system is one of the best tools, and it provides flexibility and the support of clinical and...

Sep 2020
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Director

Functionality and Upgrades

I am satisfied with the system overall, but we haven’t used the computing platform much, so my...

Sep 2020
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Director

Lessons Learned

I have a sepsis committee of different physicians, and they want to reduce sepsis rates, but they...

Sep 2020
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Director

Lessons Learned

Epic needs a more operational and clinical basis for the people that are developing the tools. A lot...

Sep 2020
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Director

Service and Support

The staffing model for Epic reporting is very complicated. It is hard to know exactly who owns what....

Sep 2020
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Director

Lessons Learned

I wasn’t super overwhelmed by Epic’s response during the COVID-19 crisis. Epic tried to rapidly roll...

Sep 2020
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Director

Technology

Epic’s functionality has to be customized. If we do something differently from a data-collection...

Sep 2020
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Director

Lessons Learned

The system will definitely be part of our long-term plans. It was a huge capital investment for the...

Sep 2020
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Director

Lessons Learned

Epic has started to develop their own tools in-house. They are pushing people to go toward the...

Sep 2020
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Director

Functionality and Upgrades

If I were a vocal point of influence, I would still go with Epic. Epic has been a good change for...

Sep 2020
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Director

Lessons Learned

We took over a year to learn more about the system, get more training, and talk with end users to...

Sep 2020
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Director

Implementation and Training

If I looked at the whole spectrum of our experience with Epic, including the go-live experience, I...

Sep 2020
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Director

Implementation and Training

Epic does a good job with training. They have one of the more sophisticated training models that I...

Sep 2020
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Director

Relationship

Epic is better than most vendors at keeping their promises. The keep my best interests at heart. I...

Sep 2020
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Director

Service and Support

Epic does very well with ongoing support. They always help me, and they are prompt. I have a...

Sep 2020
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Director

Relationship

I sometimes have to prompt our technical services person on some of the bigger questions or concerns...

Sep 2020
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Director

Service and Support

We don’t talk with Judy Faulkner much, but we have an assigned resource called a BFF. That person is...

Sep 2020
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Director

ROI / Cost (care and feeding)

Epic claims to do things with other applications, and they really push the exchange of information...

Sep 2020
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Director

Functionality and Upgrades

Knowing what I know about other tools, I know that Cogito is good. It still requires a good amount...

Sep 2020
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Director

Functionality and Upgrades

The system meets our needs. We have not even used all that it offers. We could do a lot more with...

Sep 2020
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CIO

Relationship

The vendor absolutely keeps their promises. Anytime there is a question or concern, we have an...

Sep 2020
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Director

Future Outlook

Getting the data to flow took far longer than we had anticipated. It took time to map the model to...

Sep 2020
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Director

Sales and Contracting

In general, I don't feel like Epic is overselling their products. But their promotions of Slicer...

Sep 2020
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Director

Implementation and Training

We get a set number of Epic models that we are able to employ. If we work with Epic and contribute...

Sep 2020
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Director

Functionality and Upgrades

We wanted to grade ourselves in terms of how quickly we responded. We wanted to find the threshold...

Sep 2020
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Director

Functionality and Upgrades

For some of the models that we have deployed with Epic, like predicting readmissions, some of the...

Sep 2020
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Director

Technology

Epic’s cloud platform allows us to localize their models to our data so that the coefficients can be...

Sep 2020
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Director

Functionality and Upgrades

We have looked at a few systems because there has been a push to at least get meaning mapped to the...

Sep 2020
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Director

Interfacing and Integration

One thing that appealed to us was that Epic had a framework that could leverage the sepsis score to...

Sep 2020
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Manager

Future Outlook

Cogito is absolutely part of our long-term plans. We plan on using Epic for AI across our enterprise...

Sep 2020
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Manager

Lessons Learned

One of the big advantages of Cogito is that everything comes with the Epic system. There may be some...

Sep 2020
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Manager

Implementation and Training

I would rate the quality and effectiveness of implementation services very high. The training was...

Sep 2020
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Manager

Other Observations & Comments

Cogito does work as promoted. It is not up to par with a true BI solution. We don’t quite have that...

Sep 2020
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Manager

Interfacing and Integration

How the product supports our organization’s integration or interoperability goals is huge. That was...

Sep 2020
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Manager

Technology

I think the product quality is excellent. The system is so well thought out. There are notes to help...

Sep 2020
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Manager

Lessons Learned

I would not rate the ease of use quite as high as the product quality because the solution is so...

Sep 2020
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Manager

Service and Support

The support is excellent. It isn't comparable to anyone else's. The support isn't a help desk. We...

Sep 2020
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Manager

Relationship

For some things, there is an equivalent of a help desk, but we have never actually used the help...

Sep 2020
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Manager

Relationship

The Epic executive involvement is pretty high now. At first, that was a bit of a challenge. It has...

Sep 2020
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Manager

Lessons Learned

For now, I haven’t seen truly measurable outcomes. Everything has been accurate, but we are not sure...

Sep 2020
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Manager

Lessons Learned

I would highly recommend Epic since people can’t ask to use Cogito if they aren't using Epic. People...

Sep 2020
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Manager

Other Observations & Comments

I expect that in a year, our satisfaction with Cogito will be higher because I am sure we will...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

When I look at Epic's system, it seems like Epic has taken a step back because the predictive models...

Sep 2020
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VP/Other Executive

Service and Support

Epic might keep their promises. I always beat Epic up about the time. It is like Epic makes a...

Sep 2020
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Director

Functionality and Upgrades

The tool is pretty self-sufficient for what we need to do. We map a model, and then we turn it on....

Aug 2020
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Director

Service and Support

Epic's integration services and consulting are really good. The consultants know the product really...

Aug 2020
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Director

Functionality and Upgrades

Some of Epic's models are pretty severe, like the deterioration index. That predicts when somebody...

Aug 2020
 Helpful

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Director

ROI / Cost (care and feeding)

I don’t feel that we are nickel-and-dimed. The costs have been pretty straightforward. There is...

Aug 2020
 Helpful

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Director

Implementation and Training

Upgrades and implementation services seem to be pretty strong. There is always room for opportunity,...

Aug 2020
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Director

Implementation and Training

For this particular product, there weren’t a lot of conversations about training without us reaching...

Aug 2020
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Director

Relationship

There are no surprises in terms of the framework of the solution. There is a lot of excitement over...

Aug 2020
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Director

Service and Support

I don’t know whether we are following the right channels, but we have connections on the vendor’s...

Aug 2020
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Director

Relationship

The vendor promotes some of their individual models, but the vendor’s service seems more reactive...

Aug 2020
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Director

Functionality and Upgrades

The solution gives us potential. Tangible outcomes are a challenge with anything. The solution...

Aug 2020
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Director

Lessons Learned

I am pretty confident that I would recommend the solution to a friend. Our team can build, so we...

Aug 2020
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Director

Relationship

There is always opportunity for improvement, but the vendor is really open to hearing our feedback,...

Aug 2020
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Director

Other Observations & Comments

Given the vendor’s current framework, I wouldn’t anticipate an enterprise-wide deployment. Our Epic...

Aug 2020
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CIO

Other Observations & Comments

Epic has stood up a COVID-19 database fairly quickly, but things have been a mess. The state is...

Aug 2020
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CIO

Other Observations & Comments

The product serves its purpose 80% of the time. We could search for a separate solution that would...

Aug 2020
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CIO

Service and Support

Epic has a tendency to be pretty conservative about the expectations they set. They ensure that they...

Aug 2020
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CIO

Implementation and Training

Epic heavily relies on us to take their classes for ongoing training. They aren't going above and...

Aug 2020
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CIO

Functionality and Upgrades

I can't fault the fact that the product works with the infrastructure of the Epic clinical system....

Aug 2020
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CIO

Functionality and Upgrades

One thing I wish Epic would do to the product is add a visual layer. They have struggled with...

Aug 2020
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CMIO

Functionality and Upgrades

The vendor does a good job with the training piece, and I am happy about that. The vendor does a...

Jul 2020
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CMIO

Relationship

The vendor has frequent calls with us so that they can get information from us, and that is odd....

Jul 2020
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CMIO

Other Observations & Comments

The vendor’s people are good to work with. But they need to revamp their offering to be more...

Jul 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Choosing Epic was about convenience. Epic is not competing with anybody to have the ability to score...

Jul 2020
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