Cognitive Computing (Epic Only) Commentary
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Benjamin Cassity
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KLAS Research Director - Benjamin Cassity
 
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Director

Loyalty, Product

Epic has a lot of AI coming, but it is not just within Cognitive Computing. The models only get us...

Oct 2024
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Director

Relationship, Operations, Product

For the Epic prebuilt models in Cognitive Computing, there is a standard checklist for requesting...

Oct 2024
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Director

Product

Epic makes it sound like we can run our own custom models with Cognitive Computing, and they...

Oct 2024
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Director

Value

We know up front what Cognitive Computing is going to cost; the cost is based on usage. If we need...

Oct 2024
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Director

Relationship, Product

We are limited in the number of data tables we can pull into a model in Cognitive Computing. Epic is...

Oct 2024
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Director

Relationship

People are always helpful at Epic. In general, whenever we talk to anybody, there is no...

Oct 2024
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Director

Relationship

I really don't know whether we know what Epic’s vision is. We have conversations about where they...

Oct 2024
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Director

Value

With population health, the risk stratification in Cognitive Computing reduces our readmission rates...

Oct 2024
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Analyst/Coordinator

Product

Our biggest success with using Cognitive Computing is that we can put custom models directly into...

Oct 2024
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Analyst/Coordinator

Loyalty, Product

The Cognitive Computing system is super stable and reliable. It doesn't have some features that I...

Oct 2024
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Analyst/Coordinator

Product

There is definitely a chunk of stuff to learn in Cognitive Computing. With the whole predictive...

Oct 2024
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Analyst/Coordinator

Relationship

Our current Epic support person is very good, but we had a few awful people in the last several...

Oct 2024
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Analyst/Coordinator

Operations

The Cognitive Computing badge probably counts as initial training. Epic makes us take training to...

Oct 2024
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VP/Other Executive

Loyalty, Product, Value

Cognitive Computing is producing high returns. Sepsis is the main use case we are seeing ROI on....

Oct 2024
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VP/Other Executive

Relationship

Epic does an excellent job with what they deliver for us, not only on the Cognitive Computing front...

Oct 2024
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VP/Other Executive

Culture, Relationship

Epic wants us to do what Epic wants to do rather than the use cases that we are looking at or the...

Oct 2024
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VP/Other Executive

Operations, Product

Cognitive Computing is not as intuitive as one would think. It works really well when it is engaged,...

Oct 2024
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VP/Other Executive

Value

I mostly feel like I get my money's worth with Epic. Cognitive Computing in and of itself is not...

Oct 2024
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VP/Other Executive

Relationship

We are Epic bigots. Epic is the best vendor I have ever worked with. They would have to fail a lot...

Oct 2024
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Manager

Product

The only recent models we worked on failed validations. They just were not meaningful enough to be...

Oct 2024
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Director

Relationship, Operations

Epic is pretty supportive. They have a team of young technical folks who are pretty helpful. We...

Oct 2024
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Director

Loyalty

Cognitive Computing just comes with Epic. It doesn't cost any extra from our end. So we are planning...

Oct 2024
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Director

Culture, Relationship

The biggest thing I would say is that at Epic’s meetings and conferences, they promise a lot of...

Oct 2024
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Director

Product

Mainly, we just use cognitive computing to develop and implement predictive models. And we have seen...

Oct 2024
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Director

Operations, Product

Epic doesn't really retrain the models that they have developed, and the validation piece is a bit...

Oct 2024
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VP/Other Executive

Value

We are seeing a positive return with sepsis and the deterioration index, and that is pretty typical.

Sep 2024
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VP/Other Executive

Relationship

We really have to engage with Epic. They will come to the table, but we have to pull them in...

Sep 2024
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VP/Other Executive

Product

Cognitive Computing is almost too much. We can't handle it all because there is so much stuff to...

Sep 2024
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VP/Other Executive

Product

The biggest barrier with Cognitive Computing is usually just how we manage workflow changes and...

Sep 2024
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VP/Other Executive

Product, Value

We aren't seeing successful outcomes with Cognitive Computing, but that is on us as an organization....

Jul 2024
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VP/Other Executive

Relationship

Epic's support people are very responsive to us. The vendor knows what we need in Cognitive...

Jul 2024
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VP/Other Executive

Operations, Product

Cognitive Computing could build more modules. There are a limited number of modules. We need more...

Jul 2024
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VP/Other Executive

Culture, Value

Epic absolutely avoids charging for every little thing. They do that more than any other vendor that...

Jul 2024
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Director

Loyalty, Product

Cognitive Computing is a very complex product, and healthcare is very complex. One thing we face is...

Apr 2024
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Director

Product

Epic definitely has provided a very good integrated platform for providing care for our patients....

Apr 2024
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CIO

Value

I don't know whether we get a hard ROI, but on some of the population health models, we get good...

Apr 2024
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CIO

Loyalty, Product

We are building custom predictive models, and sometimes we actually build on top of Cognitive...

Apr 2024
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CIO

Operations

As far as the AI strategy goes, the vendor gives us implementation help but not a lot of high-level...

Apr 2024
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Analyst/Coordinator

Product

A lot of Epic's work is more in the adult space. There is a lack of pediatric-specific cognitive...

Feb 2024
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Analyst/Coordinator

Value

We don't pay extra for Cognitive Computing. For the most part, Cognitive Computing things come as...

Feb 2024
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Analyst/Coordinator

Loyalty, Product

Epic has things in the works when it comes to AI and things like that, but we haven't upgraded...

Feb 2024
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VP/Other Executive

Product

With Cognitive Computing, we see a more stable and full physician schedule. We also have the...

Jan 2024
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VP/Other Executive

Loyalty, Product

Epic has Nebula coming out, and it is entirely cloud based. Epic is going to work through Cognitive...

Jan 2024
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VP/Other Executive

Relationship, Value

Epic’s support is good. The support team is always available. They join all the team calls that we...

Jan 2024
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Manager

Product

One of the Cognitive Computing models is basically a no-show model that we use to try to predict...

Jan 2024
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Manager

Product, Value

One of the models in Cognitive Computing has to do with sepsis and that type of thing. We have seen...

Jan 2024
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Manager

Loyalty, Operations, Product

If someone is thinking about deploying a Cognitive Computing model, they need to make sure they get...

Jan 2024
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CIO

Relationship, Product

Epic has been steadily rolling out a large library of predictive models for about five years now in...

Jan 2024
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CIO

Relationship, Product

Epic has done a spectacular job of quickly bringing generative stuff to market because of their...

Jan 2024
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VP/Other Executive

Product

Our organizational bandwidth and maturity limit us. Epic produces AI model briefs and transparent...

Dec 2023
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Manager

Loyalty, Relationship

Our support from Epic has been excellent, especially with Cognitive Computing. They prioritize the...

Dec 2023
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Manager

Value

With Cognitive Computing, we have been able to improve the time to intervention with our patients...

Dec 2023
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Manager

Product

Cognitive Computing is certainly our first-choice solution for integration, but it has its...

Dec 2023
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Manager

Product

With Cognitive Computing, there are a couple of badges we can get from Epic, and those basically...

Dec 2023
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Manager

Loyalty, Value

We don't tap into driving outcomes with Cognitive Computing anywhere near as much as we should. What...

Dec 2023
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Manager

Relationship, Operations

Higher-level visibility into the offering and all the benefits that could be had would have made a...

Dec 2023
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Manager

Loyalty, Product

Epic gives presentations at UGM and XGM, and I have a positive sense that they do their best to get...

Dec 2023
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Manager

Operations, Product

Epic is one of the best companies I have ever seen that supports product quality. With how things...

Dec 2023
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Manager

Product

There could be room for improvement in specific modeling in different areas. I can't name specific...

Dec 2023
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Manager

Relationship, Product

I haven't had any issues with anything not being able to go high enough within Epic. The people that...

Dec 2023
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Manager

Relationship, Product

From a technical perspective, the product works well. It has the functions and features needed to...

Nov 2023
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Manager

Relationship

The Epic technical support staff has always been great.

Nov 2023
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Manager

Value

We were only charged more when there were cloud costs and when we went over a certain number of live...

Nov 2023
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Manager

Relationship, Operations

Epic did a good job of showing us the back end and all the math behind the models. They are...

Nov 2023
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Manager

Relationship

Something the vendor could do better would be to gauge the clinicians' levels of engagement and...

Nov 2023
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Manager

Product, Value

For end users, Epic's system is completely transparent. We are also seeing improvement in quality...

Nov 2023
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Manager

Culture, Value

Epic nickel-and-dimes us with Cognitive Computing. We get a set number of models we can roll out for...

Nov 2023
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VP/Other Executive

Relationship

Epic's product is very heavy in overhead. It takes a lot to care to feed that product. One thing...

Nov 2023
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VP/Other Executive

Operations, Product

Epic had a couple of hiccups in the last couple of upgrades that we struggled with. Their code had...

Nov 2023
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VP/Other Executive

Relationship

Epic has a structure that some might call invasive, but they are very engaged. We have a technical...

Nov 2023
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VP/Other Executive

Relationship

We just did a project with Epic, and I met with them regularly for months and months because they...

Nov 2023
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VP/Other Executive

Value

Epic's product is very expensive to implement, but previously, we had multiple different solutions...

Nov 2023
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VP/Other Executive

Loyalty, Relationship, Product

Epic is jumping on the AI bandwagon quickly. They have already done demos of some of the AI...

Nov 2023
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Director

Product

Cognitive Computing’s biggest strength is the integration into the clinical software and the...

Oct 2023
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Director

Loyalty, Relationship, Product

Epic has a good vision for expanding the platform, which is continuing to meet current and future...

Oct 2023
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Director

Product

We use the product for a lot. All our machine learning is really integrated into clinical workflows....

Oct 2023
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VP/Other Executive

Product, Value

We have been an Epic client for many years now. We started using Cognitive Computing a few years...

Oct 2023
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VP/Other Executive

Operations

Cognitive Computing is sort of the part of where I live. I feel like Epic sort of does that as a way...

Oct 2023
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VP/Other Executive

Product

All of the Cognitive Computing models should be predicting something that will happen. The system is...

Oct 2023
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VP/Other Executive

Product

End users don't have to do anything. Cognitive Computing is a back-end tool, so end users are just...

Oct 2023
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VP/Other Executive

Value

I have other vendors where I can get up to higher levels faster. And we aren't getting much return...

Oct 2023
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Director

Loyalty, Product

Epic has done very well in the clinical space, which has been their primary focus. And they are...

Oct 2023
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Director

Relationship, Operations

Epic is churning out lots of models and really driving things, and that is very good. The validation...

Oct 2023
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Director

Culture, Relationship, Operations, Product

There were a few models that Epic said were going to work great, and then we tried them, and they...

Oct 2023
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Director

Product

I don't know that it is all Epic’s fault that we don't get Cognitive Computing to integrate as well...

Oct 2023
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Director

Relationship

Epic is usually good about explaining all the pieces of the algorithm that go into what the score is...

Oct 2023
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Director

Value

The opportunity cost of not having to pay a data scientist to do the work that we are getting help...

Oct 2023
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VP/Other Executive

Value

Epic doesn’t charge for every little thing. I think they are pretty good about that. And Epic’s...

Oct 2023
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