Cybersecurity Is Critical in Today's Environment
Cognitive Computing (Epic Only)
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Subject Expert
Ryan Pretnik
Research Director
Commentary Summary
User Commentary
Director
I don’t think Cognitive Computing is very good. We have done a lot of testing and validation with...
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Director
The system integrates really seamlessly with other Epic user-facing tools. That is why we were...
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Director
I wish that the system allowed a better deployment of a homegrown model in a way that would protect...
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Director
Whether the product is part of our long-term plans depends on what happens with the product. In its...
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Director
Epic doesn’t keep all their promises with the product. The vendor markets really well-performing...
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Director
Epic should basically open up the ability to do custom development on the platform without having...
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Director
The models have a lot of limitations, so I think Epic could do a lot more to allow customizations of...
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Manager
Getting models into applications is a challenge, but for the most part, the vendor keeps their...
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Manager
The content on Epic’s cloud model is not very robust, but we circumvent that by working directly...
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Manager
We want more interoperability. Based on what the vendor has marketed to us, there are ways to have...
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Manager
Currently, the best way to get predictive models to the point of care is through Epic's cloud...
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Manager
Epic's vision is very strong. They are clear about their product road map, and they stick to it. We...
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Manager
Epic continually upgrades the platform regardless of their interaction with us. Epic is not really...
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Director
We would definitely buy Cognitive Computing again because it easily integrates directly into our...
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Director
Epic does a good job of meeting their commitments and being careful with the commitments they make...
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Director
Epic does a pretty good job of not nickel-and-diming us. I wish their charges were a little more...
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Director
Cognitive Computing is a predicting item, but we are having a bit more difficulty in getting the...
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Director
Cognitive Computing is easy to understand and is incorporated into our workflows. It shows up as we...
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Director
12 months from now, we will be pretty satisfied. What I don't know yet is how much are we going to...
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Director
Epic is focused on the creation and deployment of predictive models for inpatient clinical...
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Director
Using Cognitive Computing only makes sense if an organization uses Epic as their EMR vendor. Then,...
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Director
Epic primarily avoids charging. They do not have an individually itemized payment structure.
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Director
There are mandatory clinical protocols that doctors should be following to treat patients who have...
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Director
The vendor is meeting our expectations. Epic needs to make sure that they have the appropriate teams...
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Director
The vendor has smart people on their technical team, so I am not concerned about their technical...
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Analyst/Coordinator
The predictive no-show rate has been helpful with our scheduling flows, overbooking, and that sort...
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Analyst/Coordinator
The complex Epic licensing was a barrier for us. There are multiple levels or stages of licensing...
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Analyst/Coordinator
Epic’s software is great across the board. The customizability and the support are great. Everything...
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CTO
We use Cognitive Computing to implement models and drive clinical outcomes so that we have very good...
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CTO
In terms of clinical data modeling, Cognitive Computing is the product organizations should be using...
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CTO
One thing that is very good about the tool is that it is very affordable to use.
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CTO
Epic has gotten better at incorporating more data sources, but they still have a ways to go. For...
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CTO
Documentation could be improved to make upgrades a little easier. The system is very technical, so...
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CTO
I couldn’t imagine an easier product to use. We don’t build models, but we have to build out the...
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CTO
The vendor is very proactive. Everyone we have talked to is knowledgeable. We talk to people from...
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Director
The main driver for getting the product was recognizing the need in data science, specifically...
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Director
We can build custom algorithms for sepsis and prediction for at-home falls. We write the algorithms...
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Director
Epic has some out-of-the-box models for different things. We choose which model we use with an...
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Director
Because of Epic’s EMR integration, the solution is in a solid place from a capability and governance...
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Director
We have a model in my team that does not just go from prediction to actionability; it goes from...
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Director
In Epic, the variables defined in Chronicles often aren’t the same as we get out of Clarity. When we...
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Director
The best way to get custom machine learning models running in Epic's system directly is through the...
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Director
We were excited to get a model running, but that has dragged on a bit. There is a problem that we...
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Director
Epic came out a while back and did an overview. That is where we were able to get educated on what...
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Director
Epic needs to keep up with the pace of innovation in the AI space. They have taken the first good...
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Analyst/Coordinator
No vendor ever keeps all promises; that is just part of the gig. So to say that the vendor keeps...
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Analyst/Coordinator
Honestly, Epic was really good about not nickel-and-diming years ago, but lately, there has been a...
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Analyst/Coordinator
Instead of doing annual or semiannual upgrades, Epic has decided to do quarterly upgrades. That is...
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Analyst/Coordinator
The Epic training is generally good. The problem we get with any company as large as Epic is that...
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Analyst/Coordinator
Epic has a great training program. People come in raw, and they are up to speed within months. That...
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Analyst/Coordinator
Cognitive Computing is a really good product and getting better. Believe it or not, it is getting...
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Analyst/Coordinator
The benefit is that organizationally, Epic meets with us continually on the upper end all the way...
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Analyst/Coordinator
Epic is really effective in enhancing patient care. 10 years ago, there was a lot of resistance to...
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Manager
Epic offers great support for all of their solutions. They do a great job of supporting us through...
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Manager
My understanding is there is no specific training for Cognitive Computing. But there is plenty of...
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Manager
Sometimes what has been promised does not actually meet the criteria. The sepsis predictive model is...
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Manager
Cognitive Computing integrates into the end user workflows. It fits with all of the Epic tools...
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Manager
We are still delving into the world of predictive analytics and Cognitive Computing. I would say the...
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Manager
When we have an issue and need to talk with a developer, Epic can help us make that connection....
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Manager
We have plenty of documentation about Epic’s upgrades. We have a direct connection to their...
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Analyst/Coordinator
There is a saying that in the land of the blind, the one-eyed man is king. Basically, if someone is...
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Analyst/Coordinator
Epic does meet our needs to a point, but there is so much more that they could do and that we need....
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Analyst/Coordinator
Cognitive Computing has a few pieces to it. It has the models that we do locally, and then it has...
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Analyst/Coordinator
It has been tougher than we thought to implement and operationalize the models. There have been...
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Analyst/Coordinator
Cognitive Computing’s fall risk model does not meet our needs. There are certain pieces that have...
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Analyst/Coordinator
There is some controversy about how Epic may be overpromising to help identify patients who are...
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Analyst/Coordinator
There is a validation process, but we really rely on Epic for a bit. For the sepsis model, we...
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Analyst/Coordinator
With the Cognitive Computing models, there is just a big, fancy formula, so it is a little hard to...
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Analyst/Coordinator
Epic does allow us to integrate systems, but it is not easy.
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Analyst/Coordinator
The quality of Epic’s support all depends on who we are assigned to. It is really tiresome on our...
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Analyst/Coordinator
Up until recently, we had a support person who was okay but not very good. Now we have somebody who...
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Manager
Cognitive Computing was cheaper than some of the alternatives. If I had an infinite amount of money,...
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Manager
Epic’s custom models are awful, but deploying our own models does the job. Epic really did a good...
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Manager
We are lucky to have a data science team because Epic's validation approach is lacking. Epic's...
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Manager
Epic’s training publication is industry leading. They have great documentation that I have seen.
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Manager
I am worried about AI interfering with the doctors. We already are starting to see some of that with...
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Manager
There is a lot of change management in deploying something like Epic’s AI. We need to make sure...
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CIO
The predictive algorithms need a lot of work to understand them and to know what influences them so...
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CMIO
Cognitive Computing helps us look at a problem in a new way. The system helps us strategically...
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CMIO
In terms of fees, Cognitive Computing is where the vendor got us. We had to pay for the cloud...
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CMIO
Overall, when we have needed executive-level people to speak with us, Epic has been good. We try to...
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CMIO
Epic seems to design things for tertiary care centers rather than designing things for the rest of...
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Manager
I know that Cognitive Computing has value. It is not lightning, but it is very good.
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Manager
Epic charges for every little thing in general. They have this policy that we can have a certain...
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CMIO
There is a fall risk model in Cognitive Computing that we are interested in looking at. That model...
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CMIO
We have been attempting to use as much technology as we can from Epic, and we have been trying to...
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CMIO
Early on, we were having physician pushback. They asked for peer-reviewed research studies, and Epic...
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CMIO
Some of our doctors have a hard time grasping the culture change of being proactive with sepsis...
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CMIO
After stabilizing and optimizing Epic's system, we started looking for ways to use it to improve the...
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CMIO
The product is not something that we are paying for separately. It is all included in what we get...
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CMIO
Epic has been listening to some of the complexities and complications of healthcare systems. I know...
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CMIO
Epic’s deterioration index model did not really work for COVID-19 patients. We still need a model...
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CMIO
The unplanned readmissions model in Cognitive Computing has been out there for quite a few years,...
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CMIO
Building some of the thresholds, alerting capabilities, and reporting is something that we have...
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CMIO
For building our own predictive models, we really went into the machine learning operations within...
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CMIO
We are moving into Cognitive Computing in a measured way. It is still young. The industry is...
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CMIO
In terms of the support from the analysts’ perspectives, the documentation and the courses that the...
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CMIO
The way the score gets displayed through the Cognitive Computing model is on a column on our patient...
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Manager
Epic has been building a lot of out-of-the-box tools that anyone can implement. It seems like Epic...
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Manager
Epic needs to continue building out the types of models and algorithms that we can use in Cognitive...
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Manager
Epic has done a really good job with Cognitive Computing. The system is newer, so a lot of the...
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Director
We don’t really have a gap in our ability to develop models, and we don't need partners to help us...
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Director
A lot of vendors are unfortunately driving confusion by labeling old things as AI. Everything that I...
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Director
Cognitive Computing is not an AI platform; it is a predictive analytics platform. It is a place...
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Director
We use the Epic system's predictive analytics for our clinical and operational needs but not our...
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Director
It would be extremely disruptive for us to meet the letter of Epic’s requirements. They are giving...
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Director
I would tell Epic to partner with us to focus on driving patient outcomes and improving our...
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Director
When Epic talks about all of the things their systems offer, and then we turn on the functionality,...
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Director
Epic has two versions of Cognitive Computing. One is in the cloud, and one is on the premises. We...
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Director
Recently, we have really dug into and developed an AI strategy. The more we have explored this, the...
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CIO
In the first few years with Epic, there was no nickel-and-diming, but it seems like everything is...
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CIO
Each of those cognitive tools is educating our data scientists, so there are lots of indirect...
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CIO
Most of us are going to be Epic first, so we are all going to jump into this face first and figure...
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CMIO
Our organization struggled to adopt this solution and to trust its data and tools. Epic's sepsis...
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CMIO
Our care managers use this solution every day. It is very helpful. Epic's opioid tool is fairly new...
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CMIO
We just started with one of Epic's new models. We are very excited about its potential, and we hope...
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Director
The nice thing with Cognitive Computing is when we make our own custom data model, we can integrate...
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Director
We are keeping Epic’s system long term. We like that our systems are all integrated more than ever....
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Director
Epic does quarterly releases, but we have had to combine releases and do updates that way due to the...
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Director
Cognitive Computing was written using material from the Epic Galaxy website. So there is information...
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Director
If someone has an Epic EMR, they don't have that many choices for real-time reporting, so I would...
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Manager
Epic is really good at technical support. We have a dedicated technical support person, so the...
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Manager
With integration, Cognitive Computing has worked very well with a lot of the items that have come...
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Manager
There definitely is a learning curve for a data science team using Cognitive Computing that needs to...
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Manager
Cognitive Computing allows us to integrate models directly into the workflows that clinicians are...
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Manager
One the challenges we have experienced is that there is a limited ability to customize the UI for...
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Manager
The counterbalance to having an Epic predictive model library available is that folks can just turn...
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Manager
One of the key pieces is that Cognitive Computing allows us to not just run models and predict...
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Manager
Epic’s documentation can be quite frustrating during implementations. There are often pieces missing...
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Manager
We do use Cognitive Computing for custom models. The training specific to custom models is very...
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Manager
As Epic experiments with new things, some of those brand-new features don't always quite work as...
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CMIO
The fact that Epic's software is already integrated in the electronic health record is a benefit....
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Manager
As part of Epic's Foundation System, they provide several predictive analytics models. They have an...
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Manager
I am not sure that Cognitive Computing puts us at the level of AI. Most of the models provide a...
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CIO
Cognitive Computing allows computers to look at a lot more factors than humans can look at. The...
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CIO
Epic always wants to tell us how to do things, but they aren't as interested in telling us why to do...
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CIO
Epic has a lot of data that we don't have. If they could prioritize finding a way to identify things...
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CIO
Evaluating Cognitive Computing's performance is a little more difficult than it should be. Epic...
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CIO
I think that Epic will continue to overstate the effectiveness, value, and importance of the things...
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CIO
Cognitive Computing doesn't require much service from Epic to implement. It is pretty...
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CIO
Epic's training for Cognitive Computing isn't necessarily well designed.
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CIO
Cognitive Computing is perfectly integrated with the rest of our Epic systems. We can put the...
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CIO
In terms of support, Epic is one of the best vendors. They are responsive. We can call or email...
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CIO
I can reach out to Epic's executives if I need to. I could probably get Carl or Judy on the phone...
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Manager
The first Cognitive Computing model that we implemented took a while to fine-tune. We had to figure...
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Manager
Cognitive Computing is very easy to use, but there are some things that our users don't like as...
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Manager
Epic has way more than any organization could make use of at any one point in time. There is a huge...
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Manager
Epic keeps their promises. The issue is around what works for each individual client. The models...
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Manager
Cognitive Computing's predictive models are already part of Epic's Foundation System. There is a...
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Manager
Cognitive Computing was really flawless in terms of integrating with what we already had. There are...
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Manager
Using Cognitive Computing to drive outcomes has been hard. Maybe we just haven't had the models in...
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Manager
I would definitely recommend Cognitive Computing but with the caveat that potential users need to...
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Manager
I don't know that we have seen tangible results, so I am still waiting to see how we can make the...
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Manager
Cognitive Computing works very well in terms of mathematical accuracy. The challenge is how to...
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Manager
There is some work to be done. Making the data actionable is kind of outside of the predictive...
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Manager
Epic's support is excellent. It is the best of any organization that I have worked with because...
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Manager
We have different levels of individuals that we can reach out to. We have an overall project manager...
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Manager
Epic's service is very proactive. There is a whole system in place to provide constant notifications...
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Manager
The product is on a good path; however, it is incomplete today. The platform road map promises...
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Manager
One pain point is that we are still working through contracting language for the cloud platform....
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Director
We don't currently have the ability to restructure the models in the system. They are provided out...
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Director
Over the years, Epic has transitioned who they partner with for data, dashboards, and reporting. But...
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Director
The vendor could allow more flexibility and access to the system. This product is not part of our...
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Director
When we first bought the product, we had some Epic folks here for training, but I don’t recall...
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Director
The system is not easy to use without my team there to interpret it. Epic needs to have a much...
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Director
Our BFF from Epic is awfully quick to respond, but they always fail to acknowledge their failure. If...
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Director
Quality information from the system is very much lacking. Part of the problem is that the system...
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Manager
We have been pretty happy with the pricing. Epic basically gives us a big menu to work from and...
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Manager
The vendor is very good about taking their data models and giving them to clients. I don’t know...
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Manager
There is very good documentation, and the vendor does a lot of good webinars. There really wasn’t...
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Manager
The solution works as it is promoted if we are careful about following the vendor’s directions and...
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Manager
I don’t know whether the system provides great clinical evidence. Some of our struggles have been...
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Manager
The vendor is letting clients create their own Cognitive Computing models now. I wouldn’t call the...
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Manager
Epic provides a lot of new technology at their conference. I haven’t seen a lot of new things...
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Director
Transferability is important to us. We want the system's models to be transferable out of the box....
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Director
We have direct access to the vendor's development team. The things they do for us are very custom,...
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Director
I didn't hear about any problems with our implementation. Epic doesn't have a lot of training...
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Manager
I don’t know whether we have been the best at really using the numbers that the system generates....
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Manager
I believe that the vendor supports us fairly well. We don’t really send data out anywhere right now,...
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Manager
The overall product quality has ramped up over the last year. I have been pretty impressed. The...
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Manager
The solution is fairly easy for the end users. It is very integrated from a placement perspective....
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Director
We are power users of the system, and we always try to push the vendor. The main reason that we use...
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Director
There are some things that we would like to see in the system in the future. One of those things...
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Director
I meet with people from Epic regularly. I tell them what I want and they tell me how to do it or...
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Director
The solution does what it is supposed to do. It is great for people who want to focus on data science....
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Director
A user's experience with models is very important for the adoption process. Users need to think past...
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Director
Epic should build models that require FDA approval in such a way that they will meet FDA standards.
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Manager
I don’t think we have ever really had executive involvement. Some feedback sessions could be more...
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Manager
Even after using the solution for a few years, we haven’t really been able to show any specific kind...
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Manager
Some of our leaders thought the solution was a plug-and-play solution. The vendor could be better at...
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Manager
The system is convenient when it comes to embedding into the EMR and getting it in front of our end...
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Manager
I would like to see more flexibility in terms of how the score and contributing factors are...
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Manager
I appreciate that the vendor has incorporated suggested workflows into the cognitive computing...
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Director
We have implemented several of Epic's modules within our system with varying results. Some of the...
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Director
I would buy Cognitive Computing again. It should be a central element in the AI machine learning...
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Director
The key to a successful deployment is gathering a consensus from end users, educating them, and...
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Director
My advice for others looking at this platform would be that if they have people that are serious...
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Director
There is training documentation in Epic's web platform that I would like to see filled out better...
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Director
Epic isn’t promising that this system is a stellar model. It works as promoted, but I would like to...
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Director
I would like to see more from Epic in terms of road maps and domains of use. Epic is good around...
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Director
I feel well supported by Epic. When we first started on the system, there was a steep learning...
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Director
Epic's support is great. Things are faster when we have Epic’s resources. They do things without...
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CMIO
I would rate the system's ease of use high. It just shows us numbers and results. The system is...
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CMIO
The system is difficult; there is a lot of data. The biggest challenge is importing claims data into...
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CMIO
Epic allows us to use up a certain number of prebuilt predictive models. If we use more than that,...
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Director
The strength of Cognitive Computing is having a built-in AI platform and model that makes data...
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Director
One of the predictive models that we have implemented on the Epic side and that we have a workflow...
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Director
I don’t think we are leveraging Cognitive Computing operationally as much as we could, but we have a...
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CMIO
The tool is just not as robust as it needs to be yet. I think Epic is still struggling just a bit....
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CMIO
Our biggest problem is with Cognitive Computing. A lot of the things that Epic built around length...
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