Cognitive Computing (Epic Only) Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
Epic has a lot of AI coming, but it is not just within Cognitive Computing. The models only get us...
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Relationship, Operations, Product
For the Epic prebuilt models in Cognitive Computing, there is a standard checklist for requesting...
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Product
Epic makes it sound like we can run our own custom models with Cognitive Computing, and they...
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Value
We know up front what Cognitive Computing is going to cost; the cost is based on usage. If we need...
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Relationship, Product
We are limited in the number of data tables we can pull into a model in Cognitive Computing. Epic is...
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Relationship
People are always helpful at Epic. In general, whenever we talk to anybody, there is no...
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Relationship
I really don't know whether we know what Epic’s vision is. We have conversations about where they...
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Value
With population health, the risk stratification in Cognitive Computing reduces our readmission rates...
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Product
Our biggest success with using Cognitive Computing is that we can put custom models directly into...
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Loyalty, Product
The Cognitive Computing system is super stable and reliable. It doesn't have some features that I...
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Product
There is definitely a chunk of stuff to learn in Cognitive Computing. With the whole predictive...
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Relationship
Our current Epic support person is very good, but we had a few awful people in the last several...
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Operations
The Cognitive Computing badge probably counts as initial training. Epic makes us take training to...
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Loyalty, Product, Value
Cognitive Computing is producing high returns. Sepsis is the main use case we are seeing ROI on....
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Relationship
Epic does an excellent job with what they deliver for us, not only on the Cognitive Computing front...
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Culture, Relationship
Epic wants us to do what Epic wants to do rather than the use cases that we are looking at or the...
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Operations, Product
Cognitive Computing is not as intuitive as one would think. It works really well when it is engaged,...
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Value
I mostly feel like I get my money's worth with Epic. Cognitive Computing in and of itself is not...
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Relationship
We are Epic bigots. Epic is the best vendor I have ever worked with. They would have to fail a lot...
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Product
The only recent models we worked on failed validations. They just were not meaningful enough to be...
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Relationship, Operations
Epic is pretty supportive. They have a team of young technical folks who are pretty helpful. We...
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Loyalty
Cognitive Computing just comes with Epic. It doesn't cost any extra from our end. So we are planning...
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Culture, Relationship
The biggest thing I would say is that at Epic’s meetings and conferences, they promise a lot of...
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Product
Mainly, we just use cognitive computing to develop and implement predictive models. And we have seen...
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Operations, Product
Epic doesn't really retrain the models that they have developed, and the validation piece is a bit...
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Value
We are seeing a positive return with sepsis and the deterioration index, and that is pretty typical.
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Relationship
We really have to engage with Epic. They will come to the table, but we have to pull them in...
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Product
Cognitive Computing is almost too much. We can't handle it all because there is so much stuff to...
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Product
The biggest barrier with Cognitive Computing is usually just how we manage workflow changes and...
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Product, Value
We aren't seeing successful outcomes with Cognitive Computing, but that is on us as an organization....
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Relationship
Epic's support people are very responsive to us. The vendor knows what we need in Cognitive...
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Operations, Product
Cognitive Computing could build more modules. There are a limited number of modules. We need more...
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Culture, Value
Epic absolutely avoids charging for every little thing. They do that more than any other vendor that...
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Loyalty, Product
Cognitive Computing is a very complex product, and healthcare is very complex. One thing we face is...
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Product
Epic definitely has provided a very good integrated platform for providing care for our patients....
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Value
I don't know whether we get a hard ROI, but on some of the population health models, we get good...
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Loyalty, Product
We are building custom predictive models, and sometimes we actually build on top of Cognitive...
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Operations
As far as the AI strategy goes, the vendor gives us implementation help but not a lot of high-level...
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Product
A lot of Epic's work is more in the adult space. There is a lack of pediatric-specific cognitive...
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Value
We don't pay extra for Cognitive Computing. For the most part, Cognitive Computing things come as...
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Loyalty, Product
Epic has things in the works when it comes to AI and things like that, but we haven't upgraded...
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Product
With Cognitive Computing, we see a more stable and full physician schedule. We also have the...
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Loyalty, Product
Epic has Nebula coming out, and it is entirely cloud based. Epic is going to work through Cognitive...
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Relationship, Value
Epic’s support is good. The support team is always available. They join all the team calls that we...
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Product
One of the Cognitive Computing models is basically a no-show model that we use to try to predict...
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Product, Value
One of the models in Cognitive Computing has to do with sepsis and that type of thing. We have seen...
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Loyalty, Operations, Product
If someone is thinking about deploying a Cognitive Computing model, they need to make sure they get...
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Relationship, Product
Epic has been steadily rolling out a large library of predictive models for about five years now in...
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Relationship, Product
Epic has done a spectacular job of quickly bringing generative stuff to market because of their...
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Product
Our organizational bandwidth and maturity limit us. Epic produces AI model briefs and transparent...
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Loyalty, Relationship
Our support from Epic has been excellent, especially with Cognitive Computing. They prioritize the...
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Value
With Cognitive Computing, we have been able to improve the time to intervention with our patients...
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Product
Cognitive Computing is certainly our first-choice solution for integration, but it has its...
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Product
With Cognitive Computing, there are a couple of badges we can get from Epic, and those basically...
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Loyalty, Value
We don't tap into driving outcomes with Cognitive Computing anywhere near as much as we should. What...
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Relationship, Operations
Higher-level visibility into the offering and all the benefits that could be had would have made a...
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Loyalty, Product
Epic gives presentations at UGM and XGM, and I have a positive sense that they do their best to get...
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Operations, Product
Epic is one of the best companies I have ever seen that supports product quality. With how things...
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Product
There could be room for improvement in specific modeling in different areas. I can't name specific...
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Relationship, Product
I haven't had any issues with anything not being able to go high enough within Epic. The people that...
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Relationship, Product
From a technical perspective, the product works well. It has the functions and features needed to...
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Relationship
The Epic technical support staff has always been great.
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Value
We were only charged more when there were cloud costs and when we went over a certain number of live...
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Relationship, Operations
Epic did a good job of showing us the back end and all the math behind the models. They are...
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Relationship
Something the vendor could do better would be to gauge the clinicians' levels of engagement and...
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Product, Value
For end users, Epic's system is completely transparent. We are also seeing improvement in quality...
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Culture, Value
Epic nickel-and-dimes us with Cognitive Computing. We get a set number of models we can roll out for...
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Relationship
Epic's product is very heavy in overhead. It takes a lot to care to feed that product. One thing...
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Operations, Product
Epic had a couple of hiccups in the last couple of upgrades that we struggled with. Their code had...
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Relationship
Epic has a structure that some might call invasive, but they are very engaged. We have a technical...
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Relationship
We just did a project with Epic, and I met with them regularly for months and months because they...
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Value
Epic's product is very expensive to implement, but previously, we had multiple different solutions...
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Loyalty, Relationship, Product
Epic is jumping on the AI bandwagon quickly. They have already done demos of some of the AI...
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Product
Cognitive Computing’s biggest strength is the integration into the clinical software and the...
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Loyalty, Relationship, Product
Epic has a good vision for expanding the platform, which is continuing to meet current and future...
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Product
We use the product for a lot. All our machine learning is really integrated into clinical workflows....
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Product, Value
We have been an Epic client for many years now. We started using Cognitive Computing a few years...
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Operations
Cognitive Computing is sort of the part of where I live. I feel like Epic sort of does that as a way...
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Product
All of the Cognitive Computing models should be predicting something that will happen. The system is...
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Product
End users don't have to do anything. Cognitive Computing is a back-end tool, so end users are just...
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Value
I have other vendors where I can get up to higher levels faster. And we aren't getting much return...
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Loyalty, Product
Epic has done very well in the clinical space, which has been their primary focus. And they are...
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Relationship, Operations
Epic is churning out lots of models and really driving things, and that is very good. The validation...
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Culture, Relationship, Operations, Product
There were a few models that Epic said were going to work great, and then we tried them, and they...
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Product
I don't know that it is all Epic’s fault that we don't get Cognitive Computing to integrate as well...
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Relationship
Epic is usually good about explaining all the pieces of the algorithm that go into what the score is...
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Value
The opportunity cost of not having to pay a data scientist to do the work that we are getting help...
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Value
Epic doesn’t charge for every little thing. I think they are pretty good about that. And Epic’s...
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