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Cognitive Computing (Epic Only) Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
KLAS VP of Engagement - Daniel Zeitner
 

Commentary Summary

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User Commentary

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CMIO

We have a model in Cognitive Computing that predicts the no-show rate, and then we actually do extra...

Comment Tone Positive
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CDO

Cognitive Computing’s potential is immense, and all the demos look great. But it’s too early to say...

Comment Tone Negative
Pillars Operations
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VP/Other Executive

With Cognitive Computing, the patient no-show predictions can be leveraged to reduce patient...

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VP/Other Executive

We have always struggled a bit, but the issue is not necessarily with Cognitive Computing right now....

Comment Tone Negative
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CIO

We are definitely seeing success with Cognitive Computing in patient monitoring and care gap...

Comment Tone Positive
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CIO

Epic provides printed materials, but there is no real training program for Cognitive Computing....

Comment Tone Negative
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VP/Other Executive

Epic has continued to evolve their model framework to enable localization with some models, and that...

Comment Tone Positive
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VP/Other Executive

While Epic's documentation on each model is good, the real-world setup and validation have taken...

Comment Tone Negative
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VP/Other Executive

Epic enables customers to develop custom Cognitive Computing models. We have investigated doing...

Comment Tone Negative
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VP/Other Executive

We will continue to evaluate new models that Epic releases and revisit models that have new features...

Comment Tone Positive
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Analyst/Coordinator

Epic’s service is good, but I wish they had more specialty-specific products. That is my biggest...

Comment Tone Negative
Pillars Relationship, Product
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Analyst/Coordinator

We have a dedicated person from Epic who we work with all the time. We meet with them on a weekly...

Comment Tone Positive
Pillars Relationship
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Analyst/Coordinator

With Cognitive Computing, we have seen success with sepsis recognition. We have also been successful...

Comment Tone Positive
Pillars Loyalty, Product
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Analyst/Coordinator

If someone has Epic's systems, they should use Cognitive Computing because it is part of the Epic's...

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CMIO

Epic has their own priorities and does a terrific job staying current and forward-thinking. We are a...

Comment Tone Positive
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CMIO

Historically, Epic has been very nimble and responsive in their engagement with institutions. In my...

Comment Tone Positive
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CMIO

With Cognitive Computing, we are moving more to the cloud, and Epic's cloud enables Cognitive...

Comment Tone Positive
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CMIO

Cognitive Computing is in Epic's system, and that is super helpful. We don't have interoperability...

Comment Tone Positive
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CMIO

Cognitive Computing is very expensive. There are other models and predictions that could be helpful....

Comment Tone Negative
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CMIO

Epic's ability to incorporate AI into existing products and workflows is the main reason to use...

Comment Tone Positive
Pillars Loyalty, Operations, Product
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CMIO

I suppose I would like Epic's solution to have a better connection to decision support tools, like...

Comment Tone Negative
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CMIO

Training on Cognitive Computing wasn't as much about how to actually apply the models and apply the...

Comment Tone Negative
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CMIO

Cognitive Computing is an expensive solution. Epic is fair and transparent in their charges with the...

Comment Tone Positive
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CMIO

We found Epic's predictive indices to be effective. We are starting to see satisfaction with more of...

Comment Tone Positive
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CMIO

Epic is better than most at partnering with us to set AI strategy and context, validate use cases,...

Comment Tone Positive
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VP/Other Executive

The solution is new to us, so we are looking forward to its relevance and ease of use for our...

Comment Tone Positive
Pillars Loyalty
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VP/Other Executive

There needs to be greater alignment in the development and deployment environments in Cognitive...

Comment Tone Negative
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VP/Other Executive

Epic has two pricing models. They have a consumption-based model and an all-you-can-eat model for AI...

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VP/Other Executive

We started using Cognitive Computing early on, and that was meant to be an expedited pathway for us...

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VP/Other Executive

The development life cycle for the solution is too long to generate demonstrable value and keep...

Comment Tone Negative
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VP/Other Executive

If an organization decides that they are not in a position to use Cognitive Computing because of the...

Comment Tone Negative
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VP/Other Executive

I think Cognitive Computing is really going to take off next year. It is a very difficult space. The...

Comment Tone Positive
Pillars Loyalty
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VP/Other Executive

Epic doesn't necessarily guide our strategy. They aren't always the vendor that we go to for that.

Comment Tone Negative
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VP/Other Executive

Epic does a great job with training. Their training tracks are really good. Cognitive Computing is a...

Comment Tone Positive
Pillars Operations
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VP/Other Executive

In terms of support, Epic is phenomenal. They don't mess around. I don't have any problems with the...

Comment Tone Positive
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VP/Other Executive

I have been extremely satisfied with Epic's ability to incorporate AI into existing workflows. We...

Comment Tone Positive
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VP/Other Executive

Epic has declined in terms of their implementation support. I remember a very different level of...

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VP/Other Executive

Epic keeps all their promises, but they sometimes take longer than I want them to. Epic definitely...

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VP/Other Executive

We have built several models that we have deployed through Epic as part of the Epic workflow. That...

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VP/Other Executive

Epic is incredibly focused on building their stuff right now, including all of the application...

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Director

Cognitive Computing is challenging to use because we are still learning. The system's ease of use is...

Comment Tone Negative
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Director

As a customer, I think we sometimes get in the way of achieving tangible outcomes with our Epic...

Comment Tone Positive
Pillars Relationship, Value
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Director

With Cognitive Computing, many of our initiatives are still new, so it is too early to clearly...

Comment Tone Positive
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Director

The training is mainly self-service. There is annual training, but that is pretty lightweight. So...

Comment Tone Positive
Pillars Operations
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Director

For Epic, things are steeply integrated in the platform, so that is a lot of value because we don't...

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VP/Other Executive

Epic is very aggressive with AI. I think Epic is fairly cautious about releasing AI in the wild, and...

Comment Tone Positive
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VP/Other Executive

Epic does provide us all the material and content for training. Rolling the system out to everybody...

Comment Tone Negative
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VP/Other Executive

Cognitive Computing is not free. We don’t want to tell someone to use it as much as they want and...

Comment Tone Positive
Pillars Value
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VP/Other Executive

With Cognitive Computing, we are seeing a reduction in physician burnout. There is better...

Comment Tone Positive
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Manager

Some things are charged per-model, and some things are in between. For example, Epic will release a...

Comment Tone Negative
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Manager

Epic’s training is an issue. There have been some things with their quality programs that make me...

Comment Tone Negative
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Manager

Generally, I would rate Epic’s support team higher, but having them revalidate one of their released...

Comment Tone Negative
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Manager

We haven't used some of the more advanced features of Cognitive Computing yet. I'm looking forward...

Comment Tone Positive
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Manager

On the spin-up, Epic does pretty well with meetings, planning, validation, and operationalizing. But...

Comment Tone Negative
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VP/Other Executive

Cognitive Computing really is about making sure that organizations can leverage industry trends and...

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VP/Other Executive

We have collaborated with Epic a lot on AI, and they have been good there, but I want Epic to be...

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VP/Other Executive

From a clinical perspective, we have gotten the most value out of the deterioration index model from...

Comment Tone Positive
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VP/Other Executive

Cognitive Computing is required to enable a lot of other useful features in Epic's suite. It is very...

Comment Tone Negative
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VP/Other Executive

In the clinical space, the outcomes with Cognitive Computing are around quality improvement. We will...

Comment Tone Positive
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VP/Other Executive

I would like to see Epic make Cognitive Computing easy to use. In some areas, the ease of use is...

Comment Tone Negative
Pillars Operations, Product
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VP/Other Executive

In the financial area, there is coding assistance. For example, the coding assistance functionality...

Comment Tone Positive
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VP/Other Executive

In the operational area, Epic has a lot of generative AI tools for enabling us to generate automatic...

Comment Tone Positive
Pillars Product
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VP/Other Executive

Epic keeps some promises. Epic has a very ambitious road map for what they want to do. Many things...

Comment Tone Positive
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Manager

I am very satisfied with Epic's ability to partner with us on AI things. In terms of Epic...

Comment Tone Neutral
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Manager

Epic's support is stellar. We have people from Epic who are assigned to us, and most of them are...

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Manager

There is some room for improvement, but Cognitive Computing is meeting our needs. It is pretty neat....

Comment Tone Positive
Pillars Operations, Product
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Manager

A year ago, I would have said that Epic wouldn't avoid charging us for every little thing, but they...

Comment Tone Positive
Pillars Culture, Value
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Director

Cognitive Computing is assisting us with things such as deterioration indexes. For example, when we...

Comment Tone Positive
Pillars Product
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Director

AI is definitely a focus of everybody right now, and it is also a focus of Epic. They have a number...

Comment Tone Positive
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Director

Epic has been much more proactive about working with us, reaching out, and partnering. They partner...

Comment Tone Positive
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Director

An area for improvement with Cognitive Computing is that Epic is playing catch-up a bit. They have a...

Comment Tone Positive
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Director

Because Epic has a lot of things now that they are having to put out into Azure, there are a lot of...

Comment Tone Negative
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Director

Lately, Epic’s partnering with us has gone better. I have seen a lot of engagement in the last...

Comment Tone Positive
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Director

Epic is our main EMR, but healthcare organizations have so many integration points, and Epic is a...

Comment Tone Negative
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Director

Epic does provide a very robust platform. To make it actionable, sometimes we just get Epic’s help,...

Comment Tone Positive
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Director

Cognitive Computing is a good platform. Epic has added generative AI, so before folks buy a...

Comment Tone Positive
Pillars Product
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VP/Other Executive

The outcome we have seen with Cognitive Computing is time efficiency. We benchmark against other...

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VP/Other Executive

From the Cognitive Computing AI perspective, Epic's development cycles are actually faster than I...

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Manager

I have received notifications about Cognitive Computing's downtime and other things very proactively....

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Manager

From a risk stratification perspective, we are seeing that many more of our service areas are...

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Manager

There is a separate licensing for the standard Cognitive Computing model and the cloud-based model....

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VP/Other Executive

Epic provides guidance on use cases and AI strategies, like giving us a list of use cases or telling...

Comment Tone Positive
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VP/Other Executive

Epic's systems have high integration abilities. We want to keep the analytics data science use cases...

Comment Tone Positive
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VP/Other Executive

Cognitive Computing has a steep learning curve. We found that the requisite knowledge needed for it...

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VP/Other Executive

We have had good success with population-management-based machine learning models. A lot of our care...

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VP/Other Executive

Epic's strength is that they are clinically relevant and are integrated incredibly well into...

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VP/Other Executive

With Epic, it is always questionable whether we received our money's worth because everything is...

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