Cognitive Computing (Epic Only)
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Ryan Pretnik
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User Commentary

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CMO

ROI / Cost (care and feeding)

I think that Cognitive Computing is part of our enterprise package, so we don't pay for it. The...

Sep 2022
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CMO

Functionality and Upgrades

The product assumes a base-line data cadence without calling it out. Its sepsis model updates every...

Sep 2022
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Director

Other Observations & Comments

I have a generally favorable opinion of Epic’s platform and the way that it is implemented....

Sep 2022
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Director

Relationship

Every now and then, we have a challenge because Epic disagrees with us. It seems like it should be...

Sep 2022
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Director

Implementation and Training

Epic does an excellent job with all of their training. We have learned things and have gotten a...

Sep 2022
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Manager

Implementation and Training

Epic's implementations aren't very strong on the analytics side. End users who do product...

Aug 2022
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Manager

Sales and Contracting

Epic delivers the things that they say that they will deliver. Sometimes, vendors will skew their...

Aug 2022
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Manager

Implementation and Training

Epic doesn't have a log of training specific to this solution. They do have some resources that will...

Aug 2022
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Manager

Relationship

There are always hiccups with Epic's integrations, but that is normal. We are waiting for the vendor...

Aug 2022
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Manager

Functionality and Upgrades

Epic's operations side is excellent. The vendor is transparent. They show us the different parts and...

Aug 2022
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Director

Interfacing and Integration

The flexibility of the integration can be limited by how we fit the content in Cognitive Computing...

Aug 2022
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Director

Implementation and Training

In Cognitive Computing, it is very important to tie back the platform to the workflows. Epic's...

Aug 2022
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Manager

Functionality and Upgrades

Epic's system is our primary AI source, and it has been pretty helpful. Epic's system has the...

Jul 2022
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Manager

Functionality and Upgrades

Epic’s documentation on the data model is good. Epic's client base is well versed in data science...

Jul 2022
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Manager

Implementation and Training

Epic doesn’t do a lot of hand-holding with clients in terms of how to actually implement models....

Jul 2022
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Manager

Relationship

Epic fulfills the promises that they talk about with the product, but getting fulfillment out of the...

Jul 2022
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VP/Other Executive

Lessons Learned

As far as engaging users to get value out of the tool goes, I always use the analogy of a hammer and...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

We are not planning on using the Epic system for our AI needs across the enterprise because the Epic...

Jul 2022
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VP/Other Executive

Implementation and Training

When we went live with Epic, we tried to follow their recommended best practices. Epic also told us...

Jul 2022
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VP/Other Executive

Relationship

Epic needs to improve the timeline for getting technology out to us. Epic has a lot of competing...

Jul 2022
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Manager

Functionality and Upgrades

We absolutely plan on using Cognitive Computing for the future. It works very well for us, and we...

Jun 2022
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Director

Implementation and Training

The system is complex to implement and requires a lot of validation. Epic helps, but a lot of the...

Jun 2022
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Director

Service and Support

We would like to see more focus on cognitive computing models, and we would like someone to help...

Jun 2022
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Director

Interfacing and Integration

I would like to see more bells and whistles in the system and more integrated workflows that provide...

Jun 2022
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CMIO

Relationship

Epic is a little more proactive on the Cognitive Computing platform than they are with other...

Jun 2022
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CMIO

Technology

Cognitive Computing is very amenable to taking predictive models and getting them plugged in to...

Jun 2022
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CMIO

Functionality and Upgrades

I would like to see development in Cognitive Computing, such as additional programming languages...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

Implementations and upgrades are areas for improvement for Epic. I had to work with several...

Apr 2022
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Analyst/Coordinator

Relationship

I am very happy with Epic’s ongoing commitment to upgrading their tools. We see iteration changes...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

When the system is operationalized effectively, it is easy to use, but that is reliant on our team's...

Apr 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The system doesn’t meet all of our needs; there is always room to do more. I am sure Epic is aware...

Apr 2022
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Analyst/Coordinator

Service and Support

Epic’s support is very, very good. There are multiple people that have the knowledge, and sometimes...

Apr 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We leverage the product in many places in our organization, and we have been able to restratify...

Apr 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

I have had conversations with other organizations about this product. I do recommend it to others....

Apr 2022
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CMIO

Implementation and Training

We send some of our folks to Epic for training, and the training is pretty high quality. Epic does a...

Apr 2022
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CMIO

Relationship

Nobody keeps all of their promises, but I really see a good faith effort on Epic's part. They don't...

Apr 2022
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Director

Implementation and Training

Sometimes there are a lot of glitches when it comes to implementing a model in Cognitive Computing....

Jan 2022
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Director

Technology

We are trying to implement our custom models. Epic has two systems for that. They have one where we...

Jan 2022
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Director

Other Observations & Comments

We have to pursue Epic to tell them which models we want to use. However, some of their models for...

Jan 2022
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CMO

Relationship

Epic keeps their promises, but they still don’t know what they don't know in this realm.

Jan 2022
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CMO

Implementation and Training

Epic doesn’t really give us a lot of training. They should have a team working with us. When we ask...

Jan 2022
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CMO

Functionality and Upgrades

In the validation study on the deterioration index, Epic's system shows us whether somebody has had...

Jan 2022
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CMO

Interfacing and Integration

Cognitive Computing only takes Epic data. It doesn’t take anything else into account. I am being...

Jan 2022
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Manager

Interfacing and Integration

Some of Epic's ongoing endeavors with the system seem to be new development and integration with...

Jan 2022
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Manager

ROI / Cost (care and feeding)

Cognitive Computing was pretty expensive, and the amount of energy and labor that we have had to put...

Jan 2022
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Manager

Other Observations & Comments

In the healthcare world, if an organization runs Epic's systems and wants to do predictive modeling,...

Jan 2022
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Manager

Future Outlook

I am hopeful that our satisfaction with Cognitive Computing will go up if we can get over the hump...

Jan 2022
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Manager

ROI / Cost (care and feeding)

Epic has been pretty transparent about their prices. They don't nickel-and-dime us.

Jan 2022
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Manager

Implementation and Training

The vendor could have given us more education materials for onboarding new people to the system. The...

Jan 2022
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Manager

Service and Support

One of the challenges that we have had with Epic is that we have to wait on answers to our questions...

Jan 2022
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VP/Other Executive

Relationship

We work in a partnership with Epic to advance some models. The traditional transactional model of...

Oct 2021
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VP/Other Executive

Functionality and Upgrades

With Cognitive Computing, we have reduced our no-show rates in the ambulatory care setting and block...

Oct 2021
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