Cognitive Computing (Epic Only)
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Subject Expert
Ryan Pretnik
Research Director
Commentary Summary
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User Commentary
Implementations and upgrades are areas for improvement for Epic. I had to work with several...
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I am very happy with Epic’s ongoing commitment to upgrading their tools. We see iteration changes...
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When the system is operationalized effectively, it is easy to use, but that is reliant on our team's...
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The system doesn’t meet all of our needs; there is always room to do more. I am sure Epic is aware...
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Epic’s support is very, very good. There are multiple people that have the knowledge, and sometimes...
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We leverage the product in many places in our organization, and we have been able to restratify...
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I have had conversations with other organizations about this product. I do recommend it to others....
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We send some of our folks to Epic for training, and the training is pretty high quality. Epic does a...
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Nobody keeps all of their promises, but I really see a good faith effort on Epic's part. They don't...
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Sometimes there are a lot of glitches when it comes to implementing a model in Cognitive Computing....
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We are trying to implement our custom models. Epic has two systems for that. They have one where we...
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We have to pursue Epic to tell them which models we want to use. However, some of their models for...
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Epic keeps their promises, but they still don’t know what they don't know in this realm.
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Epic doesn’t really give us a lot of training. They should have a team working with us. When we ask...
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In the validation study on the deterioration index, Epic's system shows us whether somebody has had...
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Cognitive Computing only takes Epic data. It doesn’t take anything else into account. I am being...
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Some of Epic's ongoing endeavors with the system seem to be new development and integration with...
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Cognitive Computing was pretty expensive, and the amount of energy and labor that we have had to put...
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In the healthcare world, if an organization runs Epic's systems and wants to do predictive modeling,...
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I am hopeful that our satisfaction with Cognitive Computing will go up if we can get over the hump...
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Epic has been pretty transparent about their prices. They don't nickel-and-dime us.
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The vendor could have given us more education materials for onboarding new people to the system. The...
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One of the challenges that we have had with Epic is that we have to wait on answers to our questions...
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We work in a partnership with Epic to advance some models. The traditional transactional model of...
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With Cognitive Computing, we have reduced our no-show rates in the ambulatory care setting and block...
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I don’t think Cognitive Computing is very good. We have done a lot of testing and validation with...
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The system integrates really seamlessly with other Epic user-facing tools. That is why we were...
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I wish that the system allowed a better deployment of a homegrown model in a way that would protect...
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Whether the product is part of our long-term plans depends on what happens with the product. In its...
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Epic doesn’t keep all their promises with the product. The vendor markets really well-performing...
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Epic should basically open up the ability to do custom development on the platform without having...
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The models have a lot of limitations, so I think Epic could do a lot more to allow customizations of...
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Getting models into applications is a challenge, but for the most part, the vendor keeps their...
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The content on Epic’s cloud model is not very robust, but we circumvent that by working directly...
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We want more interoperability. Based on what the vendor has marketed to us, there are ways to have...
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Currently, the best way to get predictive models to the point of care is through Epic's cloud...
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Epic's vision is very strong. They are clear about their product road map, and they stick to it. We...
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Epic continually upgrades the platform regardless of their interaction with us. Epic is not really...
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We would definitely buy Cognitive Computing again because it easily integrates directly into our...
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Epic does a good job of meeting their commitments and being careful with the commitments they make...
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Epic does a pretty good job of not nickel-and-diming us. I wish their charges were a little more...
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Cognitive Computing is a predicting item, but we are having a bit more difficulty in getting the...
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Cognitive Computing is easy to understand and is incorporated into our workflows. It shows up as we...
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12 months from now, we will be pretty satisfied. What I don't know yet is how much are we going to...
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Epic is focused on the creation and deployment of predictive models for inpatient clinical...
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Using Cognitive Computing only makes sense if an organization uses Epic as their EMR vendor. Then,...
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Epic primarily avoids charging. They do not have an individually itemized payment structure.
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There are mandatory clinical protocols that doctors should be following to treat patients who have...
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The vendor is meeting our expectations. Epic needs to make sure that they have the appropriate teams...
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The vendor has smart people on their technical team, so I am not concerned about their technical...
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The predictive no-show rate has been helpful with our scheduling flows, overbooking, and that sort...
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The complex Epic licensing was a barrier for us. There are multiple levels or stages of licensing...
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Epic’s software is great across the board. The customizability and the support are great. Everything...
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We use Cognitive Computing to implement models and drive clinical outcomes so that we have very good...
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In terms of clinical data modeling, Cognitive Computing is the product organizations should be using...
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One thing that is very good about the tool is that it is very affordable to use.
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Epic has gotten better at incorporating more data sources, but they still have a ways to go. For...
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Documentation could be improved to make upgrades a little easier. The system is very technical, so...
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I couldn’t imagine an easier product to use. We don’t build models, but we have to build out the...
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The vendor is very proactive. Everyone we have talked to is knowledgeable. We talk to people from...
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The main driver for getting the product was recognizing the need in data science, specifically...
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We can build custom algorithms for sepsis and prediction for at-home falls. We write the algorithms...
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Epic has some out-of-the-box models for different things. We choose which model we use with an...
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Because of Epic’s EMR integration, the solution is in a solid place from a capability and governance...
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We have a model in my team that does not just go from prediction to actionability; it goes from...
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In Epic, the variables defined in Chronicles often aren’t the same as we get out of Clarity. When we...
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The best way to get custom machine learning models running in Epic's system directly is through the...
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We were excited to get a model running, but that has dragged on a bit. There is a problem that we...
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Epic came out a while back and did an overview. That is where we were able to get educated on what...
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Epic needs to keep up with the pace of innovation in the AI space. They have taken the first good...
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No vendor ever keeps all promises; that is just part of the gig. So to say that the vendor keeps...
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Honestly, Epic was really good about not nickel-and-diming years ago, but lately, there has been a...
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Instead of doing annual or semiannual upgrades, Epic has decided to do quarterly upgrades. That is...
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The Epic training is generally good. The problem we get with any company as large as Epic is that...
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Epic has a great training program. People come in raw, and they are up to speed within months. That...
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Cognitive Computing is a really good product and getting better. Believe it or not, it is getting...
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The benefit is that organizationally, Epic meets with us continually on the upper end all the way...
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Epic is really effective in enhancing patient care. 10 years ago, there was a lot of resistance to...
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Epic offers great support for all of their solutions. They do a great job of supporting us through...
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My understanding is there is no specific training for Cognitive Computing. But there is plenty of...
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Sometimes what has been promised does not actually meet the criteria. The sepsis predictive model is...
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Cognitive Computing integrates into the end user workflows. It fits with all of the Epic tools...
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We are still delving into the world of predictive analytics and Cognitive Computing. I would say the...
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When we have an issue and need to talk with a developer, Epic can help us make that connection....
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We have plenty of documentation about Epic’s upgrades. We have a direct connection to their...
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There is a saying that in the land of the blind, the one-eyed man is king. Basically, if someone is...
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Epic does meet our needs to a point, but there is so much more that they could do and that we need....
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Cognitive Computing has a few pieces to it. It has the models that we do locally, and then it has...
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It has been tougher than we thought to implement and operationalize the models. There have been...
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Cognitive Computing’s fall risk model does not meet our needs. There are certain pieces that have...
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There is some controversy about how Epic may be overpromising to help identify patients who are...
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There is a validation process, but we really rely on Epic for a bit. For the sepsis model, we...
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With the Cognitive Computing models, there is just a big, fancy formula, so it is a little hard to...
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Epic does allow us to integrate systems, but it is not easy.
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The quality of Epic’s support all depends on who we are assigned to. It is really tiresome on our...
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Up until recently, we had a support person who was okay but not very good. Now we have somebody who...
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Cognitive Computing was cheaper than some of the alternatives. If I had an infinite amount of money,...
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Epic’s custom models are awful, but deploying our own models does the job. Epic really did a good...
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We are lucky to have a data science team because Epic's validation approach is lacking. Epic's...
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Epic’s training publication is industry leading. They have great documentation that I have seen.
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I am worried about AI interfering with the doctors. We already are starting to see some of that with...
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There is a lot of change management in deploying something like Epic’s AI. We need to make sure...
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The predictive algorithms need a lot of work to understand them and to know what influences them so...
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Cognitive Computing helps us look at a problem in a new way. The system helps us strategically...
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In terms of fees, Cognitive Computing is where the vendor got us. We had to pay for the cloud...
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Overall, when we have needed executive-level people to speak with us, Epic has been good. We try to...
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Epic seems to design things for tertiary care centers rather than designing things for the rest of...
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I know that Cognitive Computing has value. It is not lightning, but it is very good.
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Epic charges for every little thing in general. They have this policy that we can have a certain...
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There is a fall risk model in Cognitive Computing that we are interested in looking at. That model...
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We have been attempting to use as much technology as we can from Epic, and we have been trying to...
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Early on, we were having physician pushback. They asked for peer-reviewed research studies, and Epic...
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Some of our doctors have a hard time grasping the culture change of being proactive with sepsis...
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After stabilizing and optimizing Epic's system, we started looking for ways to use it to improve the...
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The product is not something that we are paying for separately. It is all included in what we get...
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Epic has been listening to some of the complexities and complications of healthcare systems. I know...
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Epic’s deterioration index model did not really work for COVID-19 patients. We still need a model...
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The unplanned readmissions model in Cognitive Computing has been out there for quite a few years,...
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Building some of the thresholds, alerting capabilities, and reporting is something that we have...
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For building our own predictive models, we really went into the machine learning operations within...
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We are moving into Cognitive Computing in a measured way. It is still young. The industry is...
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In terms of the support from the analysts’ perspectives, the documentation and the courses that the...
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The way the score gets displayed through the Cognitive Computing model is on a column on our patient...
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Epic has been building a lot of out-of-the-box tools that anyone can implement. It seems like Epic...
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Epic needs to continue building out the types of models and algorithms that we can use in Cognitive...
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Epic has done a really good job with Cognitive Computing. The system is newer, so a lot of the...
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We don’t really have a gap in our ability to develop models, and we don't need partners to help us...
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A lot of vendors are unfortunately driving confusion by labeling old things as AI. Everything that I...
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Cognitive Computing is not an AI platform; it is a predictive analytics platform. It is a place...
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We use the Epic system's predictive analytics for our clinical and operational needs but not our...
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It would be extremely disruptive for us to meet the letter of Epic’s requirements. They are giving...
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I would tell Epic to partner with us to focus on driving patient outcomes and improving our...
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When Epic talks about all of the things their systems offer, and then we turn on the functionality,...
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Epic has two versions of Cognitive Computing. One is in the cloud, and one is on the premises. We...
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Recently, we have really dug into and developed an AI strategy. The more we have explored this, the...
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In the first few years with Epic, there was no nickel-and-diming, but it seems like everything is...
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Each of those cognitive tools is educating our data scientists, so there are lots of indirect...
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Most of us are going to be Epic first, so we are all going to jump into this face first and figure...
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Our organization struggled to adopt this solution and to trust its data and tools. Epic's sepsis...
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Our care managers use this solution every day. It is very helpful. Epic's opioid tool is fairly new...
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We just started with one of Epic's new models. We are very excited about its potential, and we hope...
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The nice thing with Cognitive Computing is when we make our own custom data model, we can integrate...
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We are keeping Epic’s system long term. We like that our systems are all integrated more than ever....
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Epic does quarterly releases, but we have had to combine releases and do updates that way due to the...
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Cognitive Computing was written using material from the Epic Galaxy website. So there is information...
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If someone has an Epic EMR, they don't have that many choices for real-time reporting, so I would...
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Epic is really good at technical support. We have a dedicated technical support person, so the...
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With integration, Cognitive Computing has worked very well with a lot of the items that have come...
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There definitely is a learning curve for a data science team using Cognitive Computing that needs to...
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Cognitive Computing allows us to integrate models directly into the workflows that clinicians are...
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One the challenges we have experienced is that there is a limited ability to customize the UI for...
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The counterbalance to having an Epic predictive model library available is that folks can just turn...
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One of the key pieces is that Cognitive Computing allows us to not just run models and predict...
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Epic’s documentation can be quite frustrating during implementations. There are often pieces missing...
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We do use Cognitive Computing for custom models. The training specific to custom models is very...
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As Epic experiments with new things, some of those brand-new features don't always quite work as...
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