Cognitive Computing (Epic Only) Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Relationship
When it comes to being proactive, Epic has release notes that they put out in patches.
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Value
With our draft replies, our use cases have mostly been about provider experience and retention. We...
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Product
Epic is very good at putting in their own AI models, but it isn't always easy to bring in others. It...
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Relationship, Product
More opportunities are created as Epic takes over more and more spaces. Just like every other Epic...
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Relationship, Product
It would be helpful if Epic were to deliver on some of their pragmatic AI solutions in a timely...
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Operations
Epic can give demos, and we can get their experts to review things. In terms of the actual training...
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Product
Epic has a huge data set that supports Cognitive Computing models, but it turns out that the models...
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Relationship, Product
Our experience with Cognitive Computing has been so-so. We have had a number of conversations with...
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Relationship
Epic has not been very proactive. They spend a lot of time promoting Cognitive Computing at expert...
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Culture, Value
I want to give Epic credit because when they initially rolled out Cognitive Computing, it was...
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Value
If we are looking at use cases with Cognitive Computing, we are certainly getting the most ROI out...
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Product
One area of Cognitive Computing that Epic should continue to invest in is the ongoing monitoring of...
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Product
I like that Cognitive Computing integrates directly into the workflow and EMR in all the right...
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Product, Value
In terms of Epic's. ability to incorporate AI into existing products and workflows, Epic has some...
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Product, Value
Cognitive Computing is completely transparent to end users. This is a great product from Epic. We...
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Loyalty, Product
Cognitive Computing uses predictive and statistical models that basically give us a stop light,...
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Value
There are cases, especially recently, when Epic has changed the way they charge. Clarity and...
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Relationship
The Epic people I work with day to day are our partners. They are helpful. They don't make me try...
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Operations, Product
We recently did an update of the Epic product, and that was really good. One of our ancillary...
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Product
Cognitive Computing is probably Epic's bread and butter now. The cutting edge of technology is with...
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Loyalty, Product
Probably the most exciting thing to me is the improvement to the analytics catalog and the fact that...
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Loyalty, Product, Value
Because of this product, if someone is in the hospital and the system figures out they are getting...
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Product
The predictive analytics in the solution are good, and they are a lot more seamless now. They are...
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Loyalty, Product
On the Cognitive Computing side, I'm most impressed with Epic's technology road map. They do seem to...
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Relationship
Epic’s customer support is hit or miss. Sometimes, we get quick responses, and other times, things...
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Value
The cost of Epic services comes up fairly frequently as a barrier to moving forward. Having a better...
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Product
We are using AI in Cognitive Computing to provide a first draft response to patient medical-advice...
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Relationship, Operations
Epic tells us what features they have in Cognitive Computing, gives us a guide on how to turn them...
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Value
We are looking at the probability of readmission with Cognitive Computing and not seeing as much...
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Relationship, Operations, Product
When we develop and implement these kinds of services, we probably need a little more structure...
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Loyalty, Product, Value
Epic is producing new features at an alarming rate now. There are more features than in previous...
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Relationship, Product
We would like Epic to be more realistic about the level of effort it takes to not just turn on...
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Product
Cognitive Computing is a nice tool, but it is super immature. The quality is getting better. Epic is...
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Relationship
Epic is pretty good about being proactive. They are pretty engaged.
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Loyalty, Value
Things like the system's fall risk predictions and deterioration index have been helpful. The fall...
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Operations, Product
The process of implementing and operationalizing Cognitive Computing is very complex. A lot of...
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Culture, Value
Epic doesn't normally nickel-and-dime us for most things. Their systems aren't cheap, but Epic is...
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Product
Interoperability can be fairly high for Cognitive Computing. This is a tough one because...
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Product, Value
The outcomes we are seeing with Cognitive Computing are around monitoring, readmission rate, and...
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Loyalty, Product
Epic has a lot of AI coming, but it is not just within Cognitive Computing. The models only get us...
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Relationship, Operations, Product
For the Epic prebuilt models in Cognitive Computing, there is a standard checklist for requesting...
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Product
Epic makes it sound like we can run our own custom models with Cognitive Computing, and they...
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Value
We know up front what Cognitive Computing is going to cost; the cost is based on usage. If we need...
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Relationship, Product
We are limited in the number of data tables we can pull into a model in Cognitive Computing. Epic is...
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Relationship
People are always helpful at Epic. In general, whenever we talk to anybody, there is no...
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Relationship
I really don't know whether we know what Epic’s vision is. We have conversations about where they...
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Value
With population health, the risk stratification in Cognitive Computing reduces our readmission rates...
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Product
Our biggest success with using Cognitive Computing is that we can put custom models directly into...
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Loyalty, Product
The Cognitive Computing system is super stable and reliable. It doesn't have some features that I...
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Product
There is definitely a chunk of stuff to learn in Cognitive Computing. With the whole predictive...
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Relationship
Our current Epic support person is very good, but we had a few awful people in the last several...
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Operations
The Cognitive Computing badge probably counts as initial training. Epic makes us take training to...
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Loyalty, Product, Value
Cognitive Computing is producing high returns. Sepsis is the main use case we are seeing ROI on....
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Relationship
Epic does an excellent job with what they deliver for us, not only on the Cognitive Computing front...
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Culture, Relationship
Epic wants us to do what Epic wants to do rather than the use cases that we are looking at or the...
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Operations, Product
Cognitive Computing is not as intuitive as one would think. It works really well when it is engaged,...
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Value
I mostly feel like I get my money's worth with Epic. Cognitive Computing in and of itself is not...
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Relationship
We are Epic bigots. Epic is the best vendor I have ever worked with. They would have to fail a lot...
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Product
The only recent models we worked on failed validations. They just were not meaningful enough to be...
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Relationship, Operations
Epic is pretty supportive. They have a team of young technical folks who are pretty helpful. We...
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Loyalty
Cognitive Computing just comes with Epic. It doesn't cost any extra from our end. So we are planning...
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Culture, Relationship
The biggest thing I would say is that at Epic’s meetings and conferences, they promise a lot of...
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Product
Mainly, we just use cognitive computing to develop and implement predictive models. And we have seen...
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Operations, Product
Epic doesn't really retrain the models that they have developed, and the validation piece is a bit...
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Value
We are seeing a positive return with sepsis and the deterioration index, and that is pretty typical.
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Relationship
We really have to engage with Epic. They will come to the table, but we have to pull them in...
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Product
Cognitive Computing is almost too much. We can't handle it all because there is so much stuff to...
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Product
The biggest barrier with Cognitive Computing is usually just how we manage workflow changes and...
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Product, Value
We aren't seeing successful outcomes with Cognitive Computing, but that is on us as an organization....
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Relationship
Epic's support people are very responsive to us. The vendor knows what we need in Cognitive...
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Operations, Product
Cognitive Computing could build more modules. There are a limited number of modules. We need more...
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Culture, Value
Epic absolutely avoids charging for every little thing. They do that more than any other vendor that...
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