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Cognitive Computing (Epic Only)
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User Commentary

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Manager

Technology

I would like it if Epic laid out better how to realistically test models in a production...

Jan 2023
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Manager

Implementation and Training

Epic’s out-of-the-box models don't work for us. That is a result of the vendor training the models...

Jan 2023
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Manager

Functionality and Upgrades

When someone tries to get assistance from other teams for building something out, we all understand...

Jan 2023
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Director

Other Observations & Comments

There always seem to be gaps within our training for Cognitive Computing. I can't say that I blame...

Jan 2023
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Director

Other Observations & Comments

Our executives think that Cognitive Computing is pretty simple. However, our end users don't always...

Jan 2023
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Director

Interfacing and Integration

Epic does a good job of incorporating their Cognitive Computing models into the current framework...

Jan 2023
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Director

Service and Support

Even though Epic does peer reviews and internally compares and qualifies their data, Epic does give...

Jan 2023
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Director

Other Observations & Comments

The product is always ready to operationalize, but the challenge is making sure that we can...

Jan 2023
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Director

Lessons Learned

Using the Cognitive Computing models effectively takes significant buy-in from the operations team....

Jan 2023
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Director

Implementation and Training

There is some work that could be improved between the data scientists and the organization in order...

Jan 2023
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Director

Implementation and Training

There have been some improvements in the models, and even the implementation process has gotten a...

Jan 2023
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VP/Other Executive

Other Observations & Comments

Cognitive Computing is the guts behind the scenes. It is the build that tells us what a patient's...

Jan 2023
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CIO

Functionality and Upgrades

The product is pretty simple in terms of its function. There are two major strengths. The first...

Jan 2023
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CIO

Functionality and Upgrades

I would suggest that Epic make more capabilities to engage with Cognitive Computing to allow us to...

Jan 2023
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CIO

Relationship

Executive involvement is probably the best part of Epic’s company.

Jan 2023
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Manager

Functionality and Upgrades

One major driver we would like to see from Epic would be an expansion of their number of predictive...

Jan 2023
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Manager

Service and Support

We love the relationship and partnership that we have with Epic. The vendor is very engaged and has...

Jan 2023
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Manager

Implementation and Training

When we go through an upgrade, we sometimes find an implemented change that we don't have a release...

Jan 2023
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Manager

Relationship

We definitely receive supportive leadership from Epic in utilizing the predictive models within our...

Jan 2023
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Manager

Service and Support

Epic's implementation services, technical support, and support training are stellar. The solution is...

Dec 2022
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Manager

Functionality and Upgrades

I like our ability to build out and train models using Epic's standard platform build.

Dec 2022
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Manager

Other Observations & Comments

I haven't had a chance to play with the system's custom tools yet, but it would be extremely helpful...

Dec 2022
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Director

Service and Support

Epic is good at keeping all promises that involve support, implementation, questions, bugs, and...

Dec 2022
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Director

Implementation and Training

During the Epic implementation of a predictive model, there can sometimes be scattering because...

Dec 2022
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Director

Service and Support

Epic has various Gold Stars initiatives to document that a certain percentage of their customers are...

Dec 2022
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Director

Service and Support

Epic has a great support library; they are generally responsive to questions. In terms of training,...

Dec 2022
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Director

Win/Loss - Why they were selected (by current clients)

A key reason that we choose to go with an Epic model if we can is that it integrates with the rest...

Dec 2022
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Director

Functionality and Upgrades

If an end user has a workflow that is right within Epic's system, they are much more likely to use a...

Dec 2022
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Director

Other Observations & Comments

The user interface is a big area for improvement for Epic. They have a rather old infrastructure. We...

Dec 2022
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Director

Service and Support

Epic’s web support is excellent. Their user web has a plethora of resources, user forums, and...

Dec 2022
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Director

Implementation and Training

Epic tries to essentially document whether their product is helping us reach a quality improvement...

Dec 2022
||
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Director

Lessons Learned

When recommending Epic to a peer or friend, we would say that it is quite possible that what Epic is...

Dec 2022
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Director

Functionality and Upgrades

Our Slicer Dicer model needs a little more robust visualization. Right now, we have to have an...

Dec 2022
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Director

Service and Support

I have a great technical coordinator, so I am really happy with them and the Epic support people.

Dec 2022
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Director

Functionality and Upgrades

We plan to use the solution for our AI needs, but we may use some additional tools from other...

Dec 2022
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CIO

Functionality and Upgrades

There is still lots of work to be done on the AI to make it relevant and useful. We have our AI...

Nov 2022
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CIO

Functionality and Upgrades

I don't think the system is being used as much as it needs to be. Of course, we build it, so the...

Nov 2022
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CIO

Relationship

Epic has a long way to go to develop all the functionalities we need. I don't know whether they know...

Nov 2022
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Director

Implementation and Training

The training that the vendor provides for the system is pretty light. It is just a class that my...

Nov 2022
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Director

Functionality and Upgrades

It is really hard to use the system's data-lineage aspect. There isn't a good apples-to-apples...

Nov 2022
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Director

Other Observations & Comments

The product can integrate with our EMR and put its predictive analytic scores directly into our...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

Epic had some challenges with their recent upgrades. Until those upgrades, our experience wasn't...

Nov 2022
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CIO

Interfacing and Integration

Epic's system was our answer for ease of use for our clinicians and our physicians so that they...

Nov 2022
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VP/Other Executive

Other Observations & Comments

Epic’s standard product is pretty good. But due to all of the changes in healthcare that are...

Nov 2022
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VP/Other Executive

Service and Support

Epic is very engaged and willing to have us work with R&D teams or come out to see what we need. The...

Nov 2022
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VP/Other Executive

Relationship

Epic has a good structure in place for support. We have a BFF who is definitely our best friend....

Nov 2022
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CMIO

Other Observations & Comments

For a lot of Cognitive Computing's models to work, organizations have to use a specific measurement...

Nov 2022
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CMIO

Relationship

Things are improving with Cognitive Computing. For example, Epic has redone their status model....

Nov 2022
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CMIO

Technology

I would love for Epic to compare Cognitive Computing to other products on the market. I know that...

Oct 2022
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VP/Other Executive

ROI / Cost

Epic fundamentally understands their industry. They also understand clinical consumption, and they...

Oct 2022
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Director

Functionality and Upgrades

We are trying to take advantage of the latest and greatest things from Epic. I don't wish we had...

Oct 2022
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Director

ROI / Cost

One of the platforms we use has the ability to train our models with the data, and that is huge for...

Oct 2022
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Director

ROI / Cost

The end users of one of Epic's products are really taking advantage of the no-show prediction...

Oct 2022
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Director

Interfacing and Integration

When it is appropriate to use cognitive computing and when the system has models for us, it is great...

Oct 2022
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Director

Functionality and Upgrades

We didn't ask for Cognitive Computing; it was included. The product is useful.

Oct 2022
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Director

Service and Support

Epic has the best service I have ever seen.

Oct 2022
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Director

Other Observations & Comments

Epic doesn't make interoperability super easy. I don't know whether it would be easy to make the...

Oct 2022
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Director

Lessons Learned

I would tell a peer that unless they are planning to make cognitive computing and data science a...

Oct 2022
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Director

Functionality and Upgrades

From a provider perspective, there is no better product on the market that can do what Epic's...

Oct 2022
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Director

Functionality and Upgrades

I would be interested in seeing whether Epic could figure out a way to make the implementation a...

Oct 2022
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CMO

ROI / Cost

I think that Cognitive Computing is part of our enterprise package, so we don't pay for it. The...

Sep 2022
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CMO

Functionality and Upgrades

The product assumes a baseline data cadence without calling it out. Its sepsis model updates every...

Sep 2022
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Director

Other Observations & Comments

I have a generally favorable opinion of Epic’s platform and the way that it is implemented....

Sep 2022
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Director

Relationship

Every now and then, we have a challenge because Epic disagrees with us. It seems like it should be...

Sep 2022
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Director

Implementation and Training

Epic does an excellent job with all of their training. We have learned things and have gotten a...

Sep 2022
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Manager

Implementation and Training

Epic's implementations aren't very strong on the analytics side. End users who do product...

Aug 2022
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Manager

Sales and Contracting

Epic delivers the things that they say that they will deliver. Sometimes, vendors will skew their...

Aug 2022
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Manager

Implementation and Training

Epic doesn't have a log of training specific to this solution. They do have some resources that will...

Aug 2022
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Manager

Relationship

There are always hiccups with Epic's integrations, but that is normal. We are waiting for the vendor...

Aug 2022
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Manager

Functionality and Upgrades

Epic's operations side is excellent. The vendor is transparent. They show us the different parts and...

Aug 2022
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Director

Interfacing and Integration

The flexibility of the integration can be limited by how we fit the content in Cognitive Computing...

Aug 2022
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Director

Implementation and Training

In Cognitive Computing, it is very important to tie back the platform to the workflows. Epic's...

Aug 2022
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Manager

Functionality and Upgrades

Epic's system is our primary AI source, and it has been pretty helpful. Epic's system has the...

Jul 2022
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Manager

Functionality and Upgrades

Epic’s documentation on the data model is good. Epic's client base is well versed in data science...

Jul 2022
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Manager

Implementation and Training

Epic doesn’t do a lot of hand-holding with clients in terms of how to actually implement models....

Jul 2022
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Manager

Relationship

Epic fulfills the promises that they talk about with the product, but getting fulfillment out of the...

Jul 2022
||
(0)
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VP/Other Executive

Lessons Learned

As far as engaging users to get value out of the tool goes, I always use the analogy of a hammer and...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

We are not planning on using the Epic system for our AI needs across the enterprise because the Epic...

Jul 2022
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VP/Other Executive

Implementation and Training

When we went live with Epic, we tried to follow their recommended best practices. Epic also told us...

Jul 2022
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VP/Other Executive

Relationship

Epic needs to improve the timeline for getting technology out to us. Epic has a lot of competing...

Jul 2022
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Manager

Functionality and Upgrades

We absolutely plan on using Cognitive Computing for the future. It works very well for us, and we...

Jun 2022
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Director

Implementation and Training

The system is complex to implement and requires a lot of validation. Epic helps, but a lot of the...

Jun 2022
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Director

Service and Support

We would like to see more focus on cognitive computing models, and we would like someone to help...

Jun 2022
||
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Director

Interfacing and Integration

I would like to see more bells and whistles in the system and more integrated workflows that provide...

Jun 2022
||
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CMIO

Relationship

Epic is a little more proactive on the Cognitive Computing platform than they are with other...

Jun 2022
||
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CMIO

Technology

Cognitive Computing is very amenable to taking predictive models and getting them plugged in to...

Jun 2022
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CMIO

Functionality and Upgrades

I would like to see development in Cognitive Computing, such as additional programming languages...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

Implementations and upgrades are areas for improvement for Epic. I had to work with several...

Apr 2022
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Analyst/Coordinator

Relationship

I am very happy with Epic’s ongoing commitment to upgrading their tools. We see iteration changes...

Apr 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

When the system is operationalized effectively, it is easy to use, but that is reliant on our team's...

Apr 2022
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Analyst/Coordinator

ROI / Cost

The system doesn’t meet all of our needs; there is always room to do more. I am sure Epic is aware...

Apr 2022
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Analyst/Coordinator

Service and Support

Epic’s support is very, very good. There are multiple people that have the knowledge, and sometimes...

Apr 2022
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Analyst/Coordinator

ROI / Cost

We leverage the product in many places in our organization, and we have been able to restratify...

Apr 2022
||
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Analyst/Coordinator

ROI / Cost

I have had conversations with other organizations about this product. I do recommend it to others....

Apr 2022
||
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CMIO

Implementation and Training

We send some of our folks to Epic for training, and the training is pretty high quality. Epic does a...

Apr 2022
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CMIO

Relationship

Nobody keeps all of their promises, but I really see a good faith effort on Epic's part. They don't...

Apr 2022
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Director

Implementation and Training

Sometimes there are a lot of glitches when it comes to implementing a model in Cognitive Computing....

Jan 2022
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Director

Technology

We are trying to implement our custom models. Epic has two systems for that. They have one where we...

Jan 2022
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Director

Other Observations & Comments

We have to pursue Epic to tell them which models we want to use. However, some of their models for...

Jan 2022
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