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Cognitive Computing (Epic Only)
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User Commentary

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CMO

ROI / Cost (care and feeding)

I think that Cognitive Computing is part of our enterprise package, so we don't pay for it. The...

Sep 2022
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CMO

Functionality and Upgrades

The product assumes a base-line data cadence without calling it out. Its sepsis model updates every...

Sep 2022
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Director

Other Observations & Comments

I have a generally favorable opinion of Epic’s platform and the way that it is implemented....

Sep 2022
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Director

Relationship

Every now and then, we have a challenge because Epic disagrees with us. It seems like it should be...

Sep 2022
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Director

Implementation and Training

Epic does an excellent job with all of their training. We have learned things and have gotten a...

Sep 2022
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Manager

Implementation and Training

Epic's implementations aren't very strong on the analytics side. End users who do product...

Aug 2022
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Manager

Sales and Contracting

Epic delivers the things that they say that they will deliver. Sometimes, vendors will skew their...

Aug 2022
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Manager

Implementation and Training

Epic doesn't have a log of training specific to this solution. They do have some resources that will...

Aug 2022
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Manager

Relationship

There are always hiccups with Epic's integrations, but that is normal. We are waiting for the vendor...

Aug 2022
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Manager

Functionality and Upgrades

Epic's operations side is excellent. The vendor is transparent. They show us the different parts and...

Aug 2022
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Director

Interfacing and Integration

The flexibility of the integration can be limited by how we fit the content in Cognitive Computing...

Aug 2022
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Director

Implementation and Training

In Cognitive Computing, it is very important to tie back the platform to the workflows. Epic's...

Aug 2022
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Manager

Functionality and Upgrades

Epic's system is our primary AI source, and it has been pretty helpful. Epic's system has the...

Jul 2022
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Manager

Functionality and Upgrades

Epic’s documentation on the data model is good. Epic's client base is well versed in data science...

Jul 2022
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Manager

Implementation and Training

Epic doesn’t do a lot of hand-holding with clients in terms of how to actually implement models....

Jul 2022
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Manager

Relationship

Epic fulfills the promises that they talk about with the product, but getting fulfillment out of the...

Jul 2022
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VP/Other Executive

Lessons Learned

As far as engaging users to get value out of the tool goes, I always use the analogy of a hammer and...

Jul 2022
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(0)
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VP/Other Executive

Functionality and Upgrades

We are not planning on using the Epic system for our AI needs across the enterprise because the Epic...

Jul 2022
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VP/Other Executive

Implementation and Training

When we went live with Epic, we tried to follow their recommended best practices. Epic also told us...

Jul 2022
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VP/Other Executive

Relationship

Epic needs to improve the timeline for getting technology out to us. Epic has a lot of competing...

Jul 2022
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(0)
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Manager

Functionality and Upgrades

We absolutely plan on using Cognitive Computing for the future. It works very well for us, and we...

Jun 2022
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(0)
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Director

Implementation and Training

The system is complex to implement and requires a lot of validation. Epic helps, but a lot of the...

Jun 2022
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Director

Service and Support

We would like to see more focus on cognitive computing models, and we would like someone to help...

Jun 2022
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Director

Interfacing and Integration

I would like to see more bells and whistles in the system and more integrated workflows that provide...

Jun 2022
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(0)
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CMIO

Relationship

Epic is a little more proactive on the Cognitive Computing platform than they are with other...

Jun 2022
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CMIO

Technology

Cognitive Computing is very amenable to taking predictive models and getting them plugged in to...

Jun 2022
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(0)
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CMIO

Functionality and Upgrades

I would like to see development in Cognitive Computing, such as additional programming languages...

Jun 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

Implementations and upgrades are areas for improvement for Epic. I had to work with several...

Apr 2022
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(0)
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Analyst/Coordinator

Relationship

I am very happy with Epic’s ongoing commitment to upgrading their tools. We see iteration changes...

Apr 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

When the system is operationalized effectively, it is easy to use, but that is reliant on our team's...

Apr 2022
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(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The system doesn’t meet all of our needs; there is always room to do more. I am sure Epic is aware...

Apr 2022
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(0)
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Analyst/Coordinator

Service and Support

Epic’s support is very, very good. There are multiple people that have the knowledge, and sometimes...

Apr 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We leverage the product in many places in our organization, and we have been able to restratify...

Apr 2022
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(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

I have had conversations with other organizations about this product. I do recommend it to others....

Apr 2022
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CMIO

Implementation and Training

We send some of our folks to Epic for training, and the training is pretty high quality. Epic does a...

Apr 2022
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(0)
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CMIO

Relationship

Nobody keeps all of their promises, but I really see a good faith effort on Epic's part. They don't...

Apr 2022
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(0)
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Director

Implementation and Training

Sometimes there are a lot of glitches when it comes to implementing a model in Cognitive Computing....

Jan 2022
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(0)
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Director

Technology

We are trying to implement our custom models. Epic has two systems for that. They have one where we...

Jan 2022
||
(0)
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Director

Other Observations & Comments

We have to pursue Epic to tell them which models we want to use. However, some of their models for...

Jan 2022
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(0)
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CMO

Relationship

Epic keeps their promises, but they still don’t know what they don't know in this realm.

Jan 2022
||
(0)
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CMO

Implementation and Training

Epic doesn’t really give us a lot of training. They should have a team working with us. When we ask...

Jan 2022
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(0)
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CMO

Functionality and Upgrades

In the validation study on the deterioration index, Epic's system shows us whether somebody has had...

Jan 2022
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(0)
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CMO

Interfacing and Integration

Cognitive Computing only takes Epic data. It doesn’t take anything else into account. I am being...

Jan 2022
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(0)
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Manager

Interfacing and Integration

Some of Epic's ongoing endeavors with the system seem to be new development and integration with...

Jan 2022
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(0)
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Manager

ROI / Cost (care and feeding)

Cognitive Computing was pretty expensive, and the amount of energy and labor that we have had to put...

Jan 2022
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(0)
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Manager

Other Observations & Comments

In the healthcare world, if an organization runs Epic's systems and wants to do predictive modeling,...

Jan 2022
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(0)
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Manager

Future Outlook

I am hopeful that our satisfaction with Cognitive Computing will go up if we can get over the hump...

Jan 2022
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(0)
 Thank you  Helpful

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Manager

ROI / Cost (care and feeding)

Epic has been pretty transparent about their prices. They don't nickel-and-dime us.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor could have given us more education materials for onboarding new people to the system. The...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

One of the challenges that we have had with Epic is that we have to wait on answers to our questions...

Jan 2022
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(0)
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VP/Other Executive

Relationship

We work in a partnership with Epic to advance some models. The traditional transactional model of...

Oct 2021
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(0)
 Thank you  Helpful

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VP/Other Executive

Functionality and Upgrades

With Cognitive Computing, we have reduced our no-show rates in the ambulatory care setting and block...

Oct 2021
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