Cognitive Computing (Epic Only) Commentary
Filtered view: All

Subject Expert
Benjamin Cassity
Research Director
KLAS Research Director - Benjamin Cassity
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Loyalty, Product

Cognitive Computing is a very complex product, and healthcare is very complex. One thing we face is...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic definitely has provided a very good integrated platform for providing care for our patients....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

I don't know whether we get a hard ROI, but on some of the population health models, we get good...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

We are building custom predictive models, and sometimes we actually build on top of Cognitive...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

As far as the AI strategy goes, the vendor gives us implementation help but not a lot of high-level...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

A lot of Epic's work is more in the adult space. There is a lack of pediatric-specific cognitive...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

We don't pay extra for Cognitive Computing. For the most part, Cognitive Computing things come as...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

Epic has things in the works when it comes to AI and things like that, but we haven't upgraded...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

With Cognitive Computing, we see a more stable and full physician schedule. We also have the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Epic has Nebula coming out, and it is entirely cloud based. Epic is going to work through Cognitive...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Value

Epic’s support is good. The support team is always available. They join all the team calls that we...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

One of the Cognitive Computing models is basically a no-show model that we use to try to predict...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

One of the models in Cognitive Computing has to do with sepsis and that type of thing. We have seen...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations, Product

If someone is thinking about deploying a Cognitive Computing model, they need to make sure they get...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Epic has been steadily rolling out a large library of predictive models for about five years now in...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Epic has done a spectacular job of quickly bringing generative stuff to market because of their...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Our organizational bandwidth and maturity limit us. Epic produces AI model briefs and transparent...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Our support from Epic has been excellent, especially with Cognitive Computing. They prioritize the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

With Cognitive Computing, we have been able to improve the time to intervention with our patients...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Cognitive Computing is certainly our first-choice solution for integration, but it has its...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

With Cognitive Computing, there are a couple of badges we can get from Epic, and those basically...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

We don't tap into driving outcomes with Cognitive Computing anywhere near as much as we should. What...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Higher-level visibility into the offering and all the benefits that could be had would have made a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Epic gives presentations at UGM and XGM, and I have a positive sense that they do their best to get...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Epic is one of the best companies I have ever seen that supports product quality. With how things...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There could be room for improvement in specific modeling in different areas. I can't name specific...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

I haven't had any issues with anything not being able to go high enough within Epic. The people that...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

From a technical perspective, the product works well. It has the functions and features needed to...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The Epic technical support staff has always been great.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

We were only charged more when there were cloud costs and when we went over a certain number of live...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Epic did a good job of showing us the back end and all the math behind the models. They are...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Something the vendor could do better would be to gauge the clinicians' levels of engagement and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

For end users, Epic's system is completely transparent. We are also seeing improvement in quality...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Epic nickel-and-dimes us with Cognitive Computing. We get a set number of models we can roll out for...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic's product is very heavy in overhead. It takes a lot to care to feed that product. One thing...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

Epic had a couple of hiccups in the last couple of upgrades that we struggled with. Their code had...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic has a structure that some might call invasive, but they are very engaged. We have a technical...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We just did a project with Epic, and I met with them regularly for months and months because they...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Epic's product is very expensive to implement, but previously, we had multiple different solutions...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

Epic is jumping on the AI bandwagon quickly. They have already done demos of some of the AI...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Cognitive Computing’s biggest strength is the integration into the clinical software and the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

Epic has a good vision for expanding the platform, which is continuing to meet current and future...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We use the product for a lot. All our machine learning is really integrated into clinical workflows....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

We have been an Epic client for many years now. We started using Cognitive Computing a few years...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Cognitive Computing is sort of the part of where I live. I feel like Epic sort of does that as a way...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

All of the Cognitive Computing models should be predicting something that will happen. The system is...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

End users don't have to do anything. Cognitive Computing is a back-end tool, so end users are just...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

I have other vendors where I can get up to higher levels faster. And we aren't getting much return...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Epic has done very well in the clinical space, which has been their primary focus. And they are...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Epic is churning out lots of models and really driving things, and that is very good. The validation...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship, Operations, Product

There were a few models that Epic said were going to work great, and then we tried them, and they...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I don't know that it is all Epic’s fault that we don't get Cognitive Computing to integrate as well...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic is usually good about explaining all the pieces of the algorithm that go into what the score is...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

The opportunity cost of not having to pay a data scientist to do the work that we are getting help...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Epic doesn’t charge for every little thing. I think they are pretty good about that. And Epic’s...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

Epic is always expanding, and they have a tool set or guides on how to implement some of the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

The one thing that AI needs is data history. For example, our end-of-life scale is our predictive...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

Epic doesn't avoid charging for every little thing, but that is expected. With Cognitive Computing,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

With Cognitive Computing, we need to build enough data for it to start having a meaningful output....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

The system is fairly easy to use.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic is very clear that forward-looking advice is not a promise. The guidelines that the vendor has...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Epic has taken a be-all-and-end-all approach. The product has fairly significant limitations, which...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Epic has a vision, and they are consistently moving in that direction. But they are arguably behind...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Epic's system is expensive, but it has absolutely given us a return. There is no question that it...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

We would tell customers looking at Epic's system to be aware that when they purchase Epic's system,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We are very happy with Epic's overall suite of products, but Epic has lagged in the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic is certainly at the top of the competitor list, even though there are obviously some challenges....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

With Epic, we can get on the phone with anyone, from a developer to a support person or a high-level...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic went through a bit of what everyone went through during the COVID-19 pandemic. For a couple of...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Operations

I would advise those who are thinking about going with Cognitive Computing to not be naïve and think...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture

We are a fairly aggressive and nimble company that can incorporate things faster than some larger...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic went through a bit of what everyone went through during the COVID-19 pandemic. For a couple of...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Operations

I would advise those who are thinking about going with Cognitive Computing to not be naïve and think...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture

We are a fairly aggressive and nimble company that can incorporate things faster than some larger...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Epic is moving much quicker with their innovation, and that is nice. The vendor is delivering a...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Epic needs to be moving faster. The solution is a little clunky for those who get in, and then...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

We plan to broadly use Cognitive Computing as Epic brings in more things. However, we aren't going...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

Cognitive Computing is interesting, but it is not terribly actionable right now. Epic is not very...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

I'm really familiar with Cognitive Computing; the product is intuitive and doesn't really require a...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The product is cloud based, so it allows us to train and localize Epic's developed models against...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Other products might look a little prettier than Epic's product, but Epic provides for nearly all...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The product is cloud based, so it allows us to train and localize Epic's developed models against...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Other products might look a little prettier than Epic's product, but Epic provides for nearly all...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Over the past several years, Epic has done really well with road mapping and setting their vision....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

There is a very low cost for Cognitive Computing and a lot of utilization. I would recommend...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic’s support people are always very responsive, and there are no issues in terms of getting...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic's system is our enterprise EMR, but the solution is a lot more than that. Epic has modules that...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

Upgrades with Epic are generally very smooth. Obviously, Epic has many customers, and they have...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

Cognitive Computing is very easy to use. Epic is an EMR-experienced company, so they understand how...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There is probably room for improvement in Epic’s integration because we want solutions in this day...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic's system is our enterprise EMR, but the solution is a lot more than that. Epic has modules that...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

Upgrades with Epic are generally very smooth. Obviously, Epic has many customers, and they have...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

Cognitive Computing is very easy to use. Epic is an EMR-experienced company, so they understand how...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There is probably room for improvement in Epic’s integration because we want solutions in this day...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Over the past several years, Epic has done really well with road mapping and setting their vision....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

There is a very low cost for Cognitive Computing and a lot of utilization. I would recommend...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic’s support people are always very responsive, and there are no issues in terms of getting...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Cognitive Computing can aggregate what has been documented to make appropriate suggestions, and that...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Epic is not quite as proactive as we would like. They often don't do early validation to see where...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

With the product, we haven't had any great outcomes or rollouts recently. Epic has helped in some...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

For cognitive computing, we are doing fine in terms of getting our money’s worth because we aren't...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Epic's software is so baked in, and Epic continues to improve. We are using about seven or eight of...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

The biggest reason we have not rolled things out is that there is a cost hurdle. A lot of Epic’s...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

The vendor never necessarily promises things. Every hospital has its own data entry patterns and...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I have seen a few bugs lately in the product. Epic is doing a major platform upgrade and adding some...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Epic is getting better with clinical and operational end users and continually improving how we can...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We certainly work with the vendor’s technical support team to build models out, validate them, and...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles