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2021 Best In Klas

Value-Based Care Managed Services

REAL-TIME DATA

2021 Best In KLAS Value-Based Care Managed Services

Value-Based Care Managed Services

Best in KLAS Winner

91.9
Overall Performance Score

REAL-TIME DATA

Ranked Solutions
Category average: 82.9
Services average: 88.2

Grading Scale

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2020-2021)	Loyalty	Operations	Relationship	Services	Value

Guidehealth Arcadia.io	91.9	n=13	0%	A	B+	A	B+	A-

Conifer Health Solutions	86.9	n=7	0%	A	B	B+	B-	B

Lumeris	73.5	n=20	0%	C	D+	B-	C	D+

Evolent Health	59.5	n=12	0%	D-	D-	D-	D+	F
	50.0	100.0

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Guidehealth Arcadia.io 91.9 n=13 COMMENTS	0%	A	B+	A	B+	A-
Conifer Health Solutions 86.9 n=7 COMMENTS	0%	A	B	B+	B-	B
Lumeris 73.5 n=20 COMMENTS	0%	C	D+	B-	C	D+
Evolent Health 59.5 n=12 COMMENTS	0%	D-	D-	D-	D+	F

Company/solution

Guidehealth
Arcadia.io

91.9

n=13

Censinet assessment N/A

loyalty

A

operations

B+

relationship

A

services

B+

value

A-

Conifer Health Solutions

86.9

n=7

Censinet assessment N/A

loyalty

A

operations

B

relationship

B+

services

B-

value

B

73.5

n=20

Censinet assessment N/A

loyalty

C

operations

D+

relationship

B-

services

C

value

D+

59.5

n=12

Censinet assessment N/A

loyalty

D-

operations

D-

relationship

D-

services

D+

value

F

Solutions Not Ranked

C L

Company/solution	Overall performance score (100-point scale)	Total evaluations	Loyalty	Operations	Relationship	Services	Value

Caravan Health [C]	81.7	n=42	B	B	B	B	C

Health Catalyst [C]	86.7	n=8	B+	B+	A	B+	C+

HealthEC [C] C	92.4	n=12	A	A-	A	A	A-

Lightbeam [C] C	92.1	n=9	A	B	A-	B+	A-

Premier Inc Premier * [C] L C	96.1	n=4	A+	A+	A-	A	A+

C L

Company/solution	Overall performance score (100-point scale)	Total evaluations

Caravan Health [C] loyalty B operations B relationship B services B value C	81.7	n=42

Health Catalyst [C] loyalty B+ operations B+ relationship A services B+ value C+	86.7	n=8

HealthEC [C] C loyalty A operations A- relationship A services A value A-	92.4	n=12

Lightbeam [C] C loyalty A operations B relationship A- services B+ value A-	92.1	n=9

Premier Inc Premier * [C] L C loyalty A+ operations A+ relationship A- services A value A+	96.1	n=4

C L

Company/solution

Caravan Health
[C]

81.7
n=42

loyalty

B

operations

B

relationship

B

services

B

value

C

Health Catalyst
[C]

86.7
n=8

loyalty

B+

operations

B+

relationship

A

services

B+

value

C+

HealthEC
[C] C

92.4
n=12

loyalty

A

operations

A-

relationship

A

services

A

value

A-

Lightbeam
[C] C

92.1
n=9

loyalty

A

operations

B

relationship

A-

services

B+

value

A-

Premier Inc
Premier * [C] L C

96.1
n=4

loyalty

A+

operations

A+

relationship

A-

services

A

value

A+

Related Reports

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06 September 23 | Bradley Hunter and Jacob Mortensen

Competitive and financial factors continue to drive organizations toward value-based care. A widely varied array of services firms and other vendors offer services and solutions designed to help. This report details CareAllies’ value-based care managed services offering and examines client experiences.

Points of Light 2023 Case Study 20

15 April 23 | Aurene Wilford and Boyd Stewart

Inpatient treatment for high-risk cardiovascular patients comes with a significant cost for patients, providers, and payers. Costs are lower and outcomes are better when the care for these patients is effectively managed outside the hospital. To achieve this, the collaborators in this case study combined payer and provider data to better predict costs and patient outcomes and then established a bundled payment contract that reduces the costs of caring for patients with high-risk cardiovascular diseases while ensuring they receive the care appropriate for their condition. Outcomes include reduced hospitalization and lower costs.

Points of Light 2023 Case Study 21

15 April 23 | Aurene Wilford and Boyd Stewart

The collaborators in this case study noted that some patient populations were completing preventive annual health assessments at lower levels than other populations. To address this disparity and help clinics close care gaps at the point of care, the collaborators implemented a program aimed at incentivizing frontline staff and physicians on a monthly basis for time spent addressing open care gaps. As a result of the program, the participants have seen improved gap closure, improved performance in quality measures, improved coding accuracy, and higher staff morale and engagement.

Points of Light 2023 Case Study 17

14 April 23 | Aurene Wilford and Boyd Stewart

Vulnerable and underserved populations face a variety of barriers that can make it difficult for them to adhere to their prescribed medication regimens, and the impacts of non-adherence—in terms of health outcomes and costs—can be severe. Low medication adherence was a particular problem for the healthcare organization in this case study, whose patient population covers one of the most vulnerable and underserved zip codes in the country. To encourage better adherence among high-risk individuals, this organization collaborated with a payer organization and value-based care partner to identify patients in need of additional support and help resolve their barriers to adherence. Results include better health outcomes and higher CMS Star ratings.

Transitions of Care 2022

29 December 22 | Bradley Hunter and Paul Warburton

Inefficient care transitions lead to wasted time and energy, increased risk of human error, and potentially poor experiences for both patients and providers. Despite the industry’s attempts to ensure the right information is sent to the right people at the right time, healthcare organizations must often revert to manual processes for data entry, verification, and communication. Some organizations use or want to use technology to streamline their transitions of care (TOC). This report—KLAS’ first to look at TOC—draws from the perspectives of 95 healthcare leaders across multiple care settings to understand their adoption of care transition technology, the challenges they encounter in their care settings, and the vendors they are considering.

Past Value-Based Care Managed Services Awards