2021 Best In KLAS Value-Based Care Managed Services

The initial explosive growth of ACOs sparked by the Affordable Care Act has since tapered off due to uncertainty about how to move into downside risk. Over the years, several services firms have emerged to help provider organizations with the setup and ongoing management of ACOs. This report shares client feedback on how effectively and quickly these firms drive clinical and financial impact and prepare clients to take on more risk.

Best in KLAS

2021 Best in KLAS Awards - Software and Professional Services

02 February 21 | Mark Allphin and Sam Eaquinto

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

Company/solution	Overall score	Total evaluations	Trend (2020-2021)	Loyalty	Operations	Relationship	Services	Value	Censinet assessment

Arcadia Arcadia.io	91.9	n=13	0%	A	B+	A	B+	A-

Conifer Health Solutions	86.9	n=7	0%	A	B	B+	B-	B

Lumeris	73.5	n=20	0%	C	D+	B-	C	D+

Evolent Health	59.5	n=12	0%	D-	D-	D-	D+	F
	50.0	100.0		*Limited Data

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Arcadia Arcadia.io 91.9 n=13 COMMENTS	0%	A	B+	A	B+	A-
Conifer Health Solutions 86.9 n=7 COMMENTS	0%	A	B	B+	B-	B
Lumeris 73.5 n=20 COMMENTS	0%	C	D+	B-	C	D+
Evolent Health 59.5 n=12 COMMENTS	0%	D-	D-	D-	D+	F

Company/solution	Overall performance score	Total evaluations	Loyalty	Operations	Relationship	Services	Value	Censinet assessment

Caravan Health [C]	81.7	n=42	B	B	B	B	C

Health Catalyst [C]	86.7	n=8	B+	B+	A	B+	C+

HealthEC [C] C	92.4	n=12	A	A-	A	A	A-

Lightbeam [C] C	92.1	n=9	A	B	A-	B+	A-

PINC AI Premier * [C] L C	96.1	n=4	A+	A+	A-	A	A+

Company/solution	Overall performance score	Total evaluations

Caravan Health [C] loyalty B operations B relationship B services B value C	81.7	n=42

Health Catalyst [C] loyalty B+ operations B+ relationship A services B+ value C+	86.7	n=8

HealthEC [C] C loyalty A operations A- relationship A services A value A-	92.4	n=12

Lightbeam [C] C loyalty A operations B relationship A- services B+ value A-	92.1	n=9

PINC AI Premier * [C] L C loyalty A+ operations A+ relationship A- services A value A+	96.1	n=4

Value-Based Care Managed Services

Past Value-Based Care Managed Services Awards

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