Guidehealth Commentary
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Subject Expert
Benjamin Cassity
Research Director
KLAS Research Director - Benjamin Cassity
 
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User Commentary

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CEO/President

Relationship

The Guidehealth higher-level executives I have worked with have a depth of knowledge that has been...

Dec 2024
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CEO/President

Relationship

Guidehealth knows their stuff, and they are working out the communication kinks we have with them...

Dec 2024
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CEO/President

Relationship

Guidehealth could provide us with a little more up-to-date communication about what they are working...

Dec 2024
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CEO/President

Services, Value

Guidehealth would be exceeding our expectations if our measures were going up, but our measures are...

Dec 2024
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CFO

Relationship, Services

We didn’t get a lot of notice when a certain person was no longer on our account at Guidehealth....

Dec 2024
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CFO

Value

Guidehealth loses money for us as an organization. So anything that they could do to help us advance...

Dec 2024
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CFO

Loyalty, Services

Guidehealth has to get the responsiveness back because the person we had for a while was pretty...

Dec 2024
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CFO

Services

We would like Guidehealth to function in an advisory role rather than just a processor role. We have...

Dec 2024
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VP/Other Executive

Operations, Value

We wouldn't be able to take on risk-based contracts without Guidehealth. With Guidehealth, we have...

Dec 2024
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VP/Other Executive

Operations, Value

With Guidehealth, we have been able to quickly stand up initiatives that would have taken us months,...

Dec 2024
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VP/Other Executive

Relationship

The neat thing about Guidehealth is that parts of the company have been around for a while and parts...

Dec 2024
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VP/Other Executive

Relationship, Operations

The firm has gone above and beyond in terms of their ability to move quickly, articulate the case...

Dec 2024
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VP/Other Executive

Operations, Services

The firm's people are experienced. The people Guidehealth brings on board are folks they have hired...

Dec 2024
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VP/Other Executive

Operations

Other firms we have worked with could put something together that looked pretty, but when we went to...

Dec 2024
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VP/Other Executive

Relationship

One of the firm's executives came on-site. Also, we have contact information for some of the firm's...

Dec 2024
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VP/Other Executive

Relationship, Operations

It has been really cool to see what the firm has been able to do with the team over the last sprint....

Dec 2024
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VP/Other Executive

Loyalty, Relationship

The partnership with Guidehealth is good because our success is their success and vice versa. We are...

Dec 2024
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VP/Other Executive

Loyalty, Relationship

We have communicated our expectations to Guidehealth. We have realized that things will change as...

Dec 2024
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VP/Other Executive

Relationship, Value

The firm has been on-site with us a lot. I have been in engagements with other firms where we felt...

Dec 2024
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VP/Other Executive

Operations, Value

We recommend Guidehealth to others. When we talk with our health system partners, we talk about the...

Dec 2024
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VP/Other Executive

Relationship, Operations

One reason we selected Guidehealth was that their philosophy and their approach to population health...

Dec 2024
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VP/Other Executive

Relationship

There is an idea that we might be able to do some work with Hippocratic AI. If that system actually...

Nov 2024
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VP/Other Executive

Loyalty, Relationship

With the size of our crew, it was always very helpful how a certain person from the firm and their...

Nov 2024
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VP/Other Executive

Loyalty, Relationship

Our business will eventually be much smaller, and I'm concerned that Guidehealth will ultimately...

Nov 2024
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VP/Other Executive

Relationship

The firm doesn’t exceed our expectations, but they consistently meet our expectations. The firm is...

Nov 2024
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VP/Other Executive

Relationship

Arcadia sold the services division to Guidehealth. We assigned our contract to Guidehealth and...

Nov 2024
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CFO

Relationship, Value

The downside of Arcadia is there are no creative solutions that are helping us drive and get the...

Aug 2024
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CFO

Value

Guidehealth’s fees are very high. I don't have a choice on whether I would choose to buy this...

Aug 2024
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VP/Other Executive

Relationship

Guidehealth’s CEO comes off as very impressive, and if he can do some of what he says he can, that...

May 2024
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VP/Other Executive

Relationship

I have been seeing a bit of service degradation in the past few months with Guidehealth simply...

May 2024
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VP/Other Executive

Relationship

Our Guidehealth contact exceeds our expectations. They can always help us. They go above and beyond...

May 2024
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VP/Other Executive

Relationship

When we first transitioned to using this service, the customer service phone line was overwhelmed,...

Jan 2024
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VP/Other Executive

Relationship

There are not many organizations left that provide this service, and Arcadia is one that is really...

Jan 2024
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VP/Other Executive

Relationship

Arcadia might be a little inflexible at times to client needs. They sort of have their own way of...

Jan 2024
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VP/Other Executive

Relationship

Arcadia's team is very responsive to questions and issues that arise. They are prompt in responding...

Dec 2023
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