2023 Best In KLAS Virtual Scribing Services

Performance

Virtual Scribing Services 2022

24 May 22 | Mac Boyter and Shawn Howell

Since the onset of COVID-19, the adoption of virtual scribing services has accelerated among provider organizations, driven largely by the need to ease documentation burdens, alleviate physician burnout, and limit the number of staff members present during a patient examination. To help organizations understand how virtual scribes can address these challenges, this report—KLAS’ first to focus on virtual scribing services—examines the client experience of two frequently used firms and shares client recommendations.

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2022-2023)	Culture	Loyalty	Operations	Relationship	Services	Value

IKS Health AQuity Solutions Real-Time Virtual Scribes	85.6	n=29	N/A	--	A-	B	B	B+	B-

ScribeEMR Virtual Scribes	85.0	n=24	N/A	--	B+	B	A-	B+	C+
	50.0	100.0

Company/solution	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

IKS Health AQuity Solutions Real-Time Virtual Scribes 85.6 n=29 COMMENTS	N/A	--	A-	B	B	B+	B-
ScribeEMR Virtual Scribes 85 n=24 COMMENTS	N/A	--	B+	B	A-	B+	C+

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