ScribeEMR Virtual Scribes
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Other Observations
Something that may be an issue on our physician's side is that they just refuse to use the service....
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Relationship
A lot of the issues we have had have been because of turnover among the scribes. We need to make...
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ROI and Cost
I have been told by those in our facility that having remote scribes has helped them be more...
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Future Outlook
Because of a transition within our facility, we are going to go without ScribeEMR's virtual scribe...
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People and Knowledge
ScribeEMR's virtual scribes code accurately, just as if our providers were coding. We have a...
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Tools and Methodology
With onboarding the staff, ScribeEMR seemed to get hung up. That was the one downfall of the company...
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ROI and Cost
The expectation was that there was going to be a bit more of a financial benefit. I didn't really...
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Relationship
I have rarely had the pleasure of working with a company as flexible and customer driven as...
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Project Results
The service creates an overall better workflow for our office and decreases our provider burnout...
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Tools and Methodology
Our doctor is usually more comfortable with the scribe that they always work with, but when that...
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Tools and Methodology
The app that ScribeEMR uses to connect with us online could be much better. There are times when the...
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People and Knowledge
In terms of execution, some of the scribes didn't understand our EMR as well as we would have liked...
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Relationship
When something is wrong, ScribeEMR is very responsive and willing to change the product quickly and...
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People and Knowledge
We have replaced a couple of the scribes because of language barriers; we primarily had issues with...
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Project Results
I have learned that if the provider and the scribe are in the system at the same time, there are...
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ROI and Cost
I do not feel like ScribeEMR USA nickel-and-dimes me at all. I pay a flat fee for a certain number...
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Project Results
One of the challenges I have is that sometimes my scribe will change the whole structure of a...
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People and Knowledge
My scribe does a good job of communicating with me. We trained together and set up templates, and my...
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Lessons Learned
My scribe couldn't always hear the patients, so I purchased a microphone. It has helped a ton.
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Project Results
The firm hasn't delivered outcomes the way we had hoped. We brought in the firm to help with our...
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Relationship
The clinicians love the service when it works. But when there is a replacement scribe or turnover,...
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Project Results
We threatened to leave ScribeEMR USA because they weren't helping us, but they switched our scribe,...
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People and Knowledge
Our representative from ScribeEMR USA has been really responsive. When we needed to make a change,...
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People and Knowledge
The IT help on the firm's side for working on the VPN tunnels and the access for their scribes is...
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Project Results
For some of our providers, using ScribeEMR USA's virtual scribes has had a positive impact on our...
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ROI and Cost
Our contract is a flat fee, and the vendor is fair in their charges. ScribeEMR USA is good to work...
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People and Knowledge
Our ability to talk to ScribeEMR USA and get responses has been very good. ScribeEMR USA has been...
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Future Outlook
We want to try using ScribeEMR USA's coding auditors who seem to understand the need to help...
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Project Results
The firm's services enabled us to gain an FTE on the nursing side, and that was something that was...
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Tools and Methodology
At the start of COVID-19, our numbers decreased, and the firm was very flexible with us during that...
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Project Results
We chose providers that had a harder time and took a longer time logging their notes to start out...
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Lessons Learned
ScribeEMR has exceeded our expectations, even though our providers' engagement and willingness to be...
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Project Results
The setup did involve some hardware and software. We had a good experience with the firm’s...
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People and Knowledge
The providers have developed a relationship with their scribes. They meet our expectations. We have...
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Other Observations
It might be helpful to have a scheduled call just to discuss anything that the scribes have issues with....
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Relationship
ScribeEMR USA has responded to our needs and has really treated us as a partner, not a client. The...
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Future Outlook
ScribeEMR USA's impact on documentation time is neutral. They are not speeding up the time our...
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Lessons Learned
The documentation accuracy of ScribeEMR USA depends on the provider and whether they put minimal...
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People and Knowledge
ScribeEMR USA is an American company that employs scribes in India. So they are trying to use the...
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People and Knowledge
The firm struggled to find a scribe for us early on because they were having staffing shortages in...
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Tools and Methodology
ScribeEMR USA's implementation documentation is very good for the most part. They use a free version...
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Project Results
Looking at the big picture of virtual scribes in the medical world, I see that our patients aren't...
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ROI and Cost
The firm absolutely avoids charging for every little thing. I am a very critical person, but the...
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Relationship
The firm did tons of training on Zoom, and their executives came and spent time with our providers...
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ROI and Cost
Everything that we pay the firm was negotiated and capped.
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Project Results
Our documentation is getting completed. However, I spend a lot of time in the background cleaning up...
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Project Results
The firm provides numbers and statistics on the patients we see in our facilities, but the firm...
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Project Results
When the firm onboards new people, their scribes do not know our computer system. The firm says they...
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Project Results
My physicians are burning the firm’s scribes out. One of our providers has changed scribes multiple...
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Tools and Methodology
Our facility needs a lot of structure. The firm was unstructured, and I am trying to get them to be...
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Relationship
I would rate a couple of people at the firm highly. We communicate regularly, and they know exactly...
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Future Outlook
I would not bother talking to a peer about the firm because we speak different languages. We have...
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People and Knowledge
It is easier for me to get a newer provider and scribe on the same page. Doing that with senior...
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People and Knowledge
Sometimes, there is a bit of a language barrier when ScribeEMR USA is first getting started, but...
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Project Results
Using ScribeEMR USA's services is improving same-day documentation and decreasing burnout, and the...
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ROI and Cost
We have been very happy with the services that the firm has provided. Since we got the scribes...
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Other Observations
We are moving to a new EMR that will have a sweet setup with voice recognition, so we will be going...
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Project Results
The timeliness is amazing. ScribeEMR USA does a great job. The scribe's portion of the notes is done...
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People and Knowledge
On the administrative end, ScribeEMR USA is very responsive and accommodating to our needs when we...
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Project Results
The firm wanted our providers to use an earpiece. We didn’t want to use those because they don't...
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People and Knowledge
The scribes are in India, and we initially thought there would be a language issue, but there isn't....
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Relationship
Our point of contact with the firm is our project manager, and we would give that person a much...
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Lessons Learned
Our partnership with the firm is rock solid. I would tell other organizations to make sure the...
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Project Results
We have had a very positive experience with the firm. The encounter notes are completed at the end...
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Project Results
We have seen decreased burnout, an increased number of notes, and an improvement in the...
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Lessons Learned
Organizations need to make sure to use all their people and the firm's people as much as possible....
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Win/Loss - Why they were selected (by current clients)
A new provider joined us a few months ago, and they see the most patients. The new provider had...
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Future Outlook
We are changing EMRs, but I have no doubt that things will still be flawless. If ScribeEMR USA...
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Tools and Methodology
Working with ScribeEMR USA has been great. They connect and provide feedback to our providers. We...
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Relationship
We have some issues with whether the firm provides backup coverage. That situation has been...
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People and Knowledge
ScribeEMR USA's strength is communication. The firm does a fantastic job of letting me know ahead of...
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People and Knowledge
Sometimes there are errors because of the language barrier, but overall, the service from ScribeEMR...
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Tools and Methodology
We have in-house scribes in addition to ScribeEMR USA, and we like to multitask, so we scribe and do...
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