ScribeEMR Virtual Scribes Commentary
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Manager

Relationship, Services

The provider that uses ScribeEMR really benefits from it because they are very happy with the...

May 2024
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Manager

Value

I think our expectations are what ScribeEMR does. They don't exceed them, but they do what is needed....

May 2024
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Manager

Relationship, Services

ScribeEMR connects via phone. Sometimes the connection isn't always very good. Sometimes there might...

May 2024
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Manager

Relationship, Services

ScribeEMR has great communication. If the scribe is not able to get ahold of or get through to the...

May 2024
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Manager

Value

With ScribeEMR, we set up an agreement to pay a fixed fee per month, so the billing is pretty...

Mar 2024
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Manager

Relationship

Our engagement with ScribeEMR was a bit of a struggle at first. The initial scribe did not meet...

Mar 2024
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Manager

Services, Value

In the long term, ScribeEMR can reduce physician burnout for sure. All our notes were closed by the...

Mar 2024
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Manager

Relationship

The scribes did what they said they would. Whenever I had to call somebody to ask a question, I...

Mar 2024
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Manager

Relationship, Operations, Services

The scribe from ScribeEMR was great, but I have some feedback. The scribe we worked with was...

Mar 2024
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Manager

Relationship, Operations, Services

When one of our scribes was away for an extended time, ScribeEMR didn’t leave us without a scribe....

Mar 2024
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VP/Other Executive

Value

We have seen a very noticeable difference in capturing the clinical quality measures that a lot of...

Feb 2024
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VP/Other Executive

Value

ScribeEMR’s charges are a set rate, so it is very easy to budget. Over time, while a lot of other...

Feb 2024
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VP/Other Executive

Loyalty, Services

ScirbeEMR can anticipate things and prepare charts for some preventive health and clinical quality...

Feb 2024
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VP/Other Executive

Relationship

ScribeEMR has people who know the system. Considering how things went sideways during COVID-19, the...

Feb 2024
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Manager

Services, Value

An outcome we have seen from ScribeEMR is improved documentation. The medical documentation meets...

Feb 2024
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Manager

Relationship

My favorite things about working with the firm have to do with specific scribes. Everyone at...

Feb 2024
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Manager

Relationship, Services

ScribeEMR needs to follow their chain of command. Although many scribes can speak and understand the...

Feb 2024
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Analyst/Coordinator

Relationship

The daily communication between us and ScribeEMR is fluid both ways. They answer questions right...

Jan 2024
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Analyst/Coordinator

Services

I would like a cleaner process to upload dictations and receive transcriptions. Maybe there could be...

Jan 2024
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Manager

Relationship, Relationship, Services, Services

There are times when the vendor changes the assigned scribe and the replacement is not as good as...

Dec 2023
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Manager

Relationship, Relationship, Services, Services

The vendor’s core strength is that they have dedicated remote scribes. The one that is normally...

Dec 2023
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CEO/President

Services, Services, Value, Value

ScribeEMR has had a highly positive impact on my documentation time. I don’t have to think about...

Nov 2023
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CEO/President

Operations, Operations, Services, Services

When my scribe is out for whatever reason, I use the backup scribes, and I teach them more than they...

Nov 2023
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CEO/President

Value, Value

My blood pressure has been down a lot since using ScribeEMR. I also go home two hours earlier. The...

Nov 2023
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CEO/President

Relationship, Relationship

The people from ScribeEMR have been extremely responsive. If I am running late for any reason, they...

Nov 2023
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Manager

Relationship, Relationship

ScribeEMR is working well for us in some capacities. They are an easy and very accommodating company...

Sep 2023
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Manager

Relationship, Relationship

ScribeEMR is very attentive. Their communication is great, as is their desire to improve. They...

Sep 2023
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Manager

Services, Services

ScribeEMR could do more. We are using a system right now where the video-call feature works well....

Sep 2023
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Director

Value, Value, Value

I wouldn’t buy ScribeEMR's services again because we don't think we have had a return on our...

Jul 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services, Value, Value, Value

I understand that our issues are not fully ScribeEMR's fault, but the promptness of our charting has...

Jul 2023
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Director

Operations, Operations, Operations

ScribeEMR has great communication skills, and they are responsive. I like their education piece....

Jul 2023
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CMO

Relationship, Relationship, Relationship, Services, Services, Services

The scribes are very reliable. Some scribes have had to call out for a day, but there are always one...

Jul 2023
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CMO

Services, Services, Services, Value, Value, Value

Since using ScribeEMR, there has been less time spent documenting at home. Physicians with scribes...

Jul 2023
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CMO

Operations, Operations, Operations, Services

Onboarding the scribes was a bit difficult. The length of time to obtain a scribe assignment in some...

Jul 2023
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CMO

Services, Services, Services

We use offshore scribes with ScribeEMR. I have a thick accent, as do my other physicians. There have...

Jul 2023
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CMO

Value, Value, Value

ScribeEMR’s pricing is very reasonable. We use the model where we get the scribe for a certain...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services, Value, Value, Value

We have been able to keep the same scribe since the beginning, and they have learned our provider....

Jul 2023
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