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ScribeEMR Virtual Scribes Commentary
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Subject Expert
Kylee Bird
Associate Engagement Partner
KLAS Associate Engagement Partner - Kylee Bird
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
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100%
 
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User Commentary

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Manager

ScribeEMR has a lot of services, and if they notice that we are getting a lot of calls from patients...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I like the personal contact with ScribeEMR's virtual scribes. They actually get to know the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The impact of using ScribeEMR's virtual scribes is that there is actually a note when a provider...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Manager

There is a language barrier with our virtual scribe from ScribeEMR because they are foreign, so...

Comment Tone Neutral
Pillars Relationship, Services
Evaluation Unrated

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Manager

The account managers from ScribeEMR are excellent. They are responsive and very involved. They...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I really value the collaboration we have with ScribeEMR. I can reach out anytime with questions or...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

A small number of our providers use ScribeEMR. That said, their efficiency and quality are high,...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

With ScribeEMR, it is very rare that anything changes for us. Additionally, the service is simple...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CEO/President

I would use ScribeEMR's services again if it were in our price range, but the price difference is so...

Comment Tone Neutral
Pillars Loyalty, Relationship, Value
Evaluation Unrated

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CEO/President

We essentially didn't have any turnover with the virtual scribes. I stayed with the same person the...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CEO/President

ScribeEMR helped me see my family more. The impact that the firm's scribe service had on clinician...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Due to the outcomes we have seen from ScribeEMR, we have happy providers and fewer claims being held...

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

 or  to see details.

Manager

We quite often have connection problems with our ScribeEMR scribes. I don’t know whose fault that...

Comment Tone Negative
Pillars Services
Evaluation Unrated

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Manager

I have overheard one of my providers having to explain more to a ScribeEMR scribe after a visit and...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

I like the people I have talked to at ScribeEMR. They are really nice people, and they are easy to...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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Manager

There might be an opportunity for the cost of ScribeEMR to be lowered. I know that they are remote...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

The firm's customer service and willingness to work with our organizational needs were outstanding.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We have some scribes from ScribeEMR, and one is much better than the others. We have a lot of errors...

Comment Tone Neutral
Pillars Services
Evaluation Unrated

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Manager

Using ScribeEMR's scribe services, we have definitely seen improved same-day closures on some notes....

Comment Tone Positive
Pillars Services, Value
Evaluation Unrated

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Manager

ScribeEMR has a flat rate for the virtual scribe. But since one of our doctors is working a lot, the...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

There was a learning curve, but ScribeEMR has consistently exceeded our expectations. The scribes...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

With ScribeEMR, we have had less physician burnout and more patients seen. Because of that, we have...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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VP/Other Executive

ScribeEMR consistently exceeded our expectations, but we had to club them like baby seals at the...

Comment Tone Negative
Pillars Relationship, Operations, Services
Evaluation Unrated

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VP/Other Executive

We can collaborate with the ScribeEMR's leadership. They are receptive to accepting our concerns,...

Comment Tone Positive
Pillars Loyalty, Relationship, Services
Evaluation Unrated

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VP/Other Executive

I think we are on the cusp of the service providing a high impact. The impact from the firm has been...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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VP/Other Executive

We have seen better throughput and a more efficient use of everybody's time with the on-site staff...

Comment Tone Positive
Pillars Loyalty, Relationship, Value
Evaluation Unrated

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Manager

With ScribeEMR's virtual scribes, the providers are able to finish their charting and notes, so we...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Manager

We never experience scribe turnover with ScribeEMR. We have the same one that we have had for a long...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

ScribeEMR has one price, and it doesn't change. The firm worked with us on billing during COVID-19...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Manager

One of my providers has had one of ScribeEMR's scribes for a long time, so we haven’t had an issue...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Manager

ScribeEMR's service has been very positive for my providers' documentation time. For a provider who...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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