ScribeEMR Virtual Scribes
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Subject Expert
Mac Boyter
Research Director Level 2
Commentary Summary
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User Commentary
I have learned that if the provider and the scribe are in the system at the same time, there are...
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I do not feel like ScribeEMR USA nickel-and-dimes me at all. I pay a flat fee for a certain number...
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One of the challenges I have is that sometimes my scribe will change the whole structure of a...
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My scribe does a good job of communicating with me. We trained together and set up templates, and my...
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My scribe couldn't always hear the patients, so I purchased a microphone. It has helped a ton.
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The firm hasn't delivered outcomes the way we had hoped. We brought in the firm to help with our...
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The clinicians love the service when it works. But when there is a replacement scribe or turnover,...
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We threatened to leave ScribeEMR USA because they weren't helping us, but they switched our scribe,...
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Our representative from ScribeEMR USA has been really responsive. When we needed to make a change,...
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The IT help on the firm's side for working on the VPN tunnels and the access for their scribes is...
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For some of our providers, using ScribeEMR USA's virtual scribes has had a positive impact on our...
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Our contract is a flat fee, and the vendor is fair in their charges. ScribeEMR USA is good to work...
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Our ability to talk to ScribeEMR USA and get responses has been very good. ScribeEMR USA has been...
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We want to try using ScribeEMR USA's coding auditors who seem to understand the need to help...
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The firm's services enabled us to gain an FTE on the nursing side, and that was something that was...
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At the start of COVID-19, our numbers decreased, and the firm was very flexible with us during that...
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We chose providers that had a harder time and took a longer time logging their notes to start out...
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ScribeEMR has exceeded our expectations, even though our providers' engagement and willingness to be...
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The setup did involve some hardware and software. We had a good experience with the firm’s...
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The providers have developed a relationship with their scribes. They meet our expectations. We have...
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It might be helpful to have a scheduled call just to discuss anything that the scribes have issues with....
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ScribeEMR USA has responded to our needs and has really treated us as a partner, not a client. The...
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ScribeEMR USA's impact on documentation time is neutral. They are not speeding up the time our...
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The documentation accuracy of ScribeEMR USA depends on the provider and whether they put minimal...
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ScribeEMR USA is an American company that employs scribes in India. So they are trying to use the...
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The firm struggled to find a scribe for us early on because they were having staffing shortages in...
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ScribeEMR USA's implementation documentation is very good for the most part. They use a free version...
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Looking at the big picture of virtual scribes in the medical world, I see that our patients aren't...
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The firm absolutely avoids charging for every little thing. I am a very critical person, but the...
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The firm did tons of training on Zoom, and their executives came and spent time with our providers...
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Everything that we pay the firm was negotiated and capped.
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Our documentation is getting completed. However, I spend a lot of time in the background cleaning up...
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The firm provides numbers and statistics on the patients we see in our facilities, but the firm...
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When the firm onboards new people, their scribes do not know our computer system. The firm says they...
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My physicians are burning the firm’s scribes out. One of our providers has changed scribes multiple...
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Our facility needs a lot of structure. The firm was unstructured, and I am trying to get them to be...
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I would rate a couple of people at the firm highly. We communicate regularly, and they know exactly...
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I would not bother talking to a peer about the firm because we speak different languages. We have...
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It is easier for me to get a newer provider and scribe on the same page. Doing that with senior...
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Sometimes, there is a bit of a language barrier when ScribeEMR USA is first getting started, but...
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Using ScribeEMR USA's services is improving same-day documentation and decreasing burnout, and the...
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We have been very happy with the services that the firm has provided. Since we got the scribes...
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We are moving to a new EMR that will have a sweet setup with voice recognition, so we will be going...
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The timeliness is amazing. ScribeEMR USA does a great job. The scribe's portion of the notes is done...
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On the administrative end, ScribeEMR USA is very responsive and accommodating to our needs when we...
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The firm wanted our providers to use an earpiece. We didn’t want to use those because they don't...
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The scribes are in India, and we initially thought there would be a language issue, but there isn't....
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Our point of contact with the firm is our project manager, and we would give that person a much...
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Our partnership with the firm is rock solid. I would tell other organizations to make sure the...
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We have had a very positive experience with the firm. The encounter notes are completed at the end...
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We have seen decreased burnout, an increased number of notes, and an improvement in the...
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Organizations need to make sure to use all their people and the firm's people as much as possible....
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A new provider joined us a few months ago, and they see the most patients. The new provider had...
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We are changing EMRs, but I have no doubt that things will still be flawless. If ScribeEMR USA...
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Working with ScribeEMR USA has been great. They connect and provide feedback to our providers. We...
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We have some issues with whether the firm provides backup coverage. That situation has been...
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ScribeEMR USA's strength is communication. The firm does a fantastic job of letting me know ahead of...
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Sometimes there are errors because of the language barrier, but overall, the service from ScribeEMR...
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We have in-house scribes in addition to ScribeEMR USA, and we like to multitask, so we scribe and do...
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I tried multiple things before using ScribeEMR USA. I like to provide quality care. In order to be...
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Initially, I was apprehensive of ScribeEMR USA. I realized the scribing services were costing me a...
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We have had communication issues with our scribe. I don't think that the scribe could understand...
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There were times when we would sign in and be ready for a scribe, and there would be no one there....
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The firm tried really hard to be strategic and execute our requirements and needs. If we did go back...
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Initially, the executives were very involved, but that involvement fell off after a while. The whole...
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ScribeEMR USA was a young company, and they needed to change their services to be more palatable so...
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With ScribeEMR USA, I don’t have to worry about hiring and training scribes, dealing with workers'...
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ScribeEMR USA offered to do some work for free. That was the best. We worked with another firm that...
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The executive involvement was very good when I got the firm involved with other companies. For...
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Getting my money's worth is one thing, but time is worth more than money. I have more free time now...
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I like the firm's communication and implementation skills. They can prepare scribes with just a...
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In the grand scheme of things, there isn’t anything specific that I don’t care for. Occasionally,...
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If the firm's scribes were already trained on our EMR system, that would be nice because they...
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Before we used the firm's services, our doctors went home and worked on the computer finishing...
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The scribes we get from the firm are excellent. They are family to us. Even though they are virtual,...
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The firm has improved our quality, especially with chart prep. The documentation elements are all...
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There are little things that could be improved, such as scribes training on our workflows,...
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ScribeEMR USA could provide better direct communication between scribes and our staff. Or they could...
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A few of our doctors are using ScribeEMR USA's services right now, and they are happy with the firm...
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The firm is really good with the execution of the work. I don't think anybody is perfect, but...
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There is a flat fee for the service, and that is pretty nice. There is not a lot of...
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I worked with some of the firm's high-level folks. They were engaged from the beginning in terms of...
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Because of the firm, I can have fewer staff members in the building. Sometimes, the scribes have to...
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The firm could improve their internet connection and make sure the scribes can be on a video call...
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The firm wants to charge for every day even if they don't work every day. If our clinic is closed, I...
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Once we get the scribes working, they do what we need. The scribes are very intelligent people, but...
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