ScribeEMR Virtual Scribes
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Mac Boyter
Research Director Level 2
KLAS Research Director Level 2 - Mac Boyter
 
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User Commentary

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Nurse

I have learned that if the provider and the scribe are in the system at the same time, there are...

Mar 2022
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Nurse

I do not feel like ScribeEMR USA nickel-and-dimes me at all. I pay a flat fee for a certain number...

Mar 2022
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Nurse

One of the challenges I have is that sometimes my scribe will change the whole structure of a...

Mar 2022
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Nurse

My scribe does a good job of communicating with me. We trained together and set up templates, and my...

Mar 2022
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Nurse

My scribe couldn't always hear the patients, so I purchased a microphone. It has helped a ton.

Mar 2022
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Analyst/Coordinator

The firm hasn't delivered outcomes the way we had hoped. We brought in the firm to help with our...

Mar 2022
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Analyst/Coordinator

The clinicians love the service when it works. But when there is a replacement scribe or turnover,...

Mar 2022
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Manager

We threatened to leave ScribeEMR USA because they weren't helping us, but they switched our scribe,...

Feb 2022
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Manager

Our representative from ScribeEMR USA has been really responsive. When we needed to make a change,...

Feb 2022
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Manager

The IT help on the firm's side for working on the VPN tunnels and the access for their scribes is...

Feb 2022
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Director

For some of our providers, using ScribeEMR USA's virtual scribes has had a positive impact on our...

Feb 2022
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Director

Our contract is a flat fee, and the vendor is fair in their charges. ScribeEMR USA is good to work...

Feb 2022
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Director

Our ability to talk to ScribeEMR USA and get responses has been very good. ScribeEMR USA has been...

Feb 2022
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Director

We want to try using ScribeEMR USA's coding auditors who seem to understand the need to help...

Feb 2022
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VP/Other Executive

The firm's services enabled us to gain an FTE on the nursing side, and that was something that was...

Feb 2022
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VP/Other Executive

At the start of COVID-19, our numbers decreased, and the firm was very flexible with us during that...

Feb 2022
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Director

We chose providers that had a harder time and took a longer time logging their notes to start out...

Feb 2022
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Director

ScribeEMR has exceeded our expectations, even though our providers' engagement and willingness to be...

Feb 2022
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Director

The setup did involve some hardware and software. We had a good experience with the firm’s...

Feb 2022
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Director

The providers have developed a relationship with their scribes. They meet our expectations. We have...

Feb 2022
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Director

It might be helpful to have a scheduled call just to discuss anything that the scribes have issues with....

Feb 2022
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Manager

ScribeEMR USA has responded to our needs and has really treated us as a partner, not a client. The...

Feb 2022
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Manager

ScribeEMR USA's impact on documentation time is neutral. They are not speeding up the time our...

Feb 2022
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Manager

The documentation accuracy of ScribeEMR USA depends on the provider and whether they put minimal...

Feb 2022
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Manager

ScribeEMR USA is an American company that employs scribes in India. So they are trying to use the...

Feb 2022
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Manager

The firm struggled to find a scribe for us early on because they were having staffing shortages in...

Feb 2022
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Manager

ScribeEMR USA's implementation documentation is very good for the most part. They use a free version...

Feb 2022
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Manager

Looking at the big picture of virtual scribes in the medical world, I see that our patients aren't...

Feb 2022
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Director

The firm absolutely avoids charging for every little thing. I am a very critical person, but the...

Feb 2022
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Director

The firm did tons of training on Zoom, and their executives came and spent time with our providers...

Feb 2022
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Manager

Everything that we pay the firm was negotiated and capped.

Feb 2022
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Manager

Our documentation is getting completed. However, I spend a lot of time in the background cleaning up...

Feb 2022
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Manager

The firm provides numbers and statistics on the patients we see in our facilities, but the firm...

Feb 2022
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Manager

When the firm onboards new people, their scribes do not know our computer system. The firm says they...

Feb 2022
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Manager

My physicians are burning the firm’s scribes out. One of our providers has changed scribes multiple...

Feb 2022
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Manager

Our facility needs a lot of structure. The firm was unstructured, and I am trying to get them to be...

Feb 2022
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Manager

I would rate a couple of people at the firm highly. We communicate regularly, and they know exactly...

Feb 2022
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Manager

I would not bother talking to a peer about the firm because we speak different languages. We have...

Feb 2022
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Manager

It is easier for me to get a newer provider and scribe on the same page. Doing that with senior...

Feb 2022
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Director

Sometimes, there is a bit of a language barrier when ScribeEMR USA is first getting started, but...

Jan 2022
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Director

Using ScribeEMR USA's services is improving same-day documentation and decreasing burnout, and the...

Jan 2022
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Director

We have been very happy with the services that the firm has provided. Since we got the scribes...

Jan 2022
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Director

We are moving to a new EMR that will have a sweet setup with voice recognition, so we will be going...

Jan 2022
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Director

The timeliness is amazing. ScribeEMR USA does a great job. The scribe's portion of the notes is done...

Jan 2022
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Director

On the administrative end, ScribeEMR USA is very responsive and accommodating to our needs when we...

Jan 2022
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Manager

The firm wanted our providers to use an earpiece. We didn’t want to use those because they don't...

Jan 2022
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Manager

The scribes are in India, and we initially thought there would be a language issue, but there isn't....

Jan 2022
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CTO

Our point of contact with the firm is our project manager, and we would give that person a much...

Jan 2022
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CTO

Our partnership with the firm is rock solid. I would tell other organizations to make sure the...

Jan 2022
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CTO

We have had a very positive experience with the firm. The encounter notes are completed at the end...

Jan 2022
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CTO

We have seen decreased burnout, an increased number of notes, and an improvement in the...

Jan 2022
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CTO

Organizations need to make sure to use all their people and the firm's people as much as possible....

Jan 2022
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Manager

A new provider joined us a few months ago, and they see the most patients. The new provider had...

Jan 2022
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Manager

We are changing EMRs, but I have no doubt that things will still be flawless. If ScribeEMR USA...

Jan 2022
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Manager

Working with ScribeEMR USA has been great. They connect and provide feedback to our providers. We...

Jan 2022
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Manager

We have some issues with whether the firm provides backup coverage. That situation has been...

Jan 2022
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Manager

ScribeEMR USA's strength is communication. The firm does a fantastic job of letting me know ahead of...

Jan 2022
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Manager

Sometimes there are errors because of the language barrier, but overall, the service from ScribeEMR...

Jan 2022
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Manager

We have in-house scribes in addition to ScribeEMR USA, and we like to multitask, so we scribe and do...

Jan 2022
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Physician

I tried multiple things before using ScribeEMR USA. I like to provide quality care. In order to be...

Jan 2022
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Physician

Initially, I was apprehensive of ScribeEMR USA. I realized the scribing services were costing me a...

Jan 2022
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Nurse

We have had communication issues with our scribe. I don't think that the scribe could understand...

Jan 2022
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Nurse

There were times when we would sign in and be ready for a scribe, and there would be no one there....

Jan 2022
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Nurse

The firm tried really hard to be strategic and execute our requirements and needs. If we did go back...

Jan 2022
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Nurse

Initially, the executives were very involved, but that involvement fell off after a while. The whole...

Jan 2022
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Physician

ScribeEMR USA was a young company, and they needed to change their services to be more palatable so...

Jan 2022
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Physician

With ScribeEMR USA, I don’t have to worry about hiring and training scribes, dealing with workers'...

Jan 2022
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Physician

ScribeEMR USA offered to do some work for free. That was the best. We worked with another firm that...

Jan 2022
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Physician

The executive involvement was very good when I got the firm involved with other companies. For...

Jan 2022
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Physician

Getting my money's worth is one thing, but time is worth more than money. I have more free time now...

Jan 2022
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Manager

I like the firm's communication and implementation skills. They can prepare scribes with just a...

Jan 2022
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Manager

In the grand scheme of things, there isn’t anything specific that I don’t care for. Occasionally,...

Jan 2022
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Manager

If the firm's scribes were already trained on our EMR system, that would be nice because they...

Jan 2022
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Director

Before we used the firm's services, our doctors went home and worked on the computer finishing...

Jan 2022
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Director

The scribes we get from the firm are excellent. They are family to us. Even though they are virtual,...

Jan 2022
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Director

The firm has improved our quality, especially with chart prep. The documentation elements are all...

Jan 2022
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Director

There are little things that could be improved, such as scribes training on our workflows,...

Jan 2022
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Director

ScribeEMR USA could provide better direct communication between scribes and our staff. Or they could...

Jan 2022
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Director

A few of our doctors are using ScribeEMR USA's services right now, and they are happy with the firm...

Jan 2022
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Director

The firm is really good with the execution of the work. I don't think anybody is perfect, but...

Jan 2022
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Director

There is a flat fee for the service, and that is pretty nice. There is not a lot of...

Jan 2022
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Director

I worked with some of the firm's high-level folks. They were engaged from the beginning in terms of...

Jan 2022
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CEO/President

Because of the firm, I can have fewer staff members in the building. Sometimes, the scribes have to...

Jan 2022
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CEO/President

The firm could improve their internet connection and make sure the scribes can be on a video call...

Jan 2022
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CEO/President

The firm wants to charge for every day even if they don't work every day. If our clinic is closed, I...

Jan 2022
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CEO/President

Once we get the scribes working, they do what we need. The scribes are very intelligent people, but...

Jan 2022
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