ScribeEMR Virtual Scribes
Filtered view: All

Subject Expert
Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Other Observations

Something that may be an issue on our physician's side is that they just refuse to use the service....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

A lot of the issues we have had have been because of turnover among the scribes. We need to make...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI and Cost

I have been told by those in our facility that having remote scribes has helped them be more...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

Because of a transition within our facility, we are going to go without ScribeEMR's virtual scribe...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

People and Knowledge

ScribeEMR's virtual scribes code accurately, just as if our providers were coding. We have a...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

With onboarding the staff, ScribeEMR seemed to get hung up. That was the one downfall of the company...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI and Cost

The expectation was that there was going to be a bit more of a financial benefit. I didn't really...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I have rarely had the pleasure of working with a company as flexible and customer driven as...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

The service creates an overall better workflow for our office and decreases our provider burnout...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

Our doctor is usually more comfortable with the scribe that they always work with, but when that...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

The app that ScribeEMR uses to connect with us online could be much better. There are times when the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

In terms of execution, some of the scribes didn't understand our EMR as well as we would have liked...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When something is wrong, ScribeEMR is very responsive and willing to change the product quickly and...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

We have replaced a couple of the scribes because of language barriers; we primarily had issues with...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Project Results

I have learned that if the provider and the scribe are in the system at the same time, there are...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

ROI and Cost

I do not feel like ScribeEMR USA nickel-and-dimes me at all. I pay a flat fee for a certain number...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Project Results

One of the challenges I have is that sometimes my scribe will change the whole structure of a...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

People and Knowledge

My scribe does a good job of communicating with me. We trained together and set up templates, and my...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Lessons Learned

My scribe couldn't always hear the patients, so I purchased a microphone. It has helped a ton.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Project Results

The firm hasn't delivered outcomes the way we had hoped. We brought in the firm to help with our...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The clinicians love the service when it works. But when there is a replacement scribe or turnover,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

We threatened to leave ScribeEMR USA because they weren't helping us, but they switched our scribe,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

Our representative from ScribeEMR USA has been really responsive. When we needed to make a change,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

The IT help on the firm's side for working on the VPN tunnels and the access for their scribes is...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

For some of our providers, using ScribeEMR USA's virtual scribes has had a positive impact on our...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

Our contract is a flat fee, and the vendor is fair in their charges. ScribeEMR USA is good to work...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

Our ability to talk to ScribeEMR USA and get responses has been very good. ScribeEMR USA has been...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We want to try using ScribeEMR USA's coding auditors who seem to understand the need to help...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Project Results

The firm's services enabled us to gain an FTE on the nursing side, and that was something that was...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

At the start of COVID-19, our numbers decreased, and the firm was very flexible with us during that...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

We chose providers that had a harder time and took a longer time logging their notes to start out...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

ScribeEMR has exceeded our expectations, even though our providers' engagement and willingness to be...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

The setup did involve some hardware and software. We had a good experience with the firm’s...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

The providers have developed a relationship with their scribes. They meet our expectations. We have...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

It might be helpful to have a scheduled call just to discuss anything that the scribes have issues with....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

ScribeEMR USA has responded to our needs and has really treated us as a partner, not a client. The...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

ScribeEMR USA's impact on documentation time is neutral. They are not speeding up the time our...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

The documentation accuracy of ScribeEMR USA depends on the provider and whether they put minimal...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

ScribeEMR USA is an American company that employs scribes in India. So they are trying to use the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

The firm struggled to find a scribe for us early on because they were having staffing shortages in...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

ScribeEMR USA's implementation documentation is very good for the most part. They use a free version...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

Looking at the big picture of virtual scribes in the medical world, I see that our patients aren't...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

The firm absolutely avoids charging for every little thing. I am a very critical person, but the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The firm did tons of training on Zoom, and their executives came and spent time with our providers...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI and Cost

Everything that we pay the firm was negotiated and capped.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

Our documentation is getting completed. However, I spend a lot of time in the background cleaning up...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

The firm provides numbers and statistics on the patients we see in our facilities, but the firm...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

When the firm onboards new people, their scribes do not know our computer system. The firm says they...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

My physicians are burning the firm’s scribes out. One of our providers has changed scribes multiple...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

Our facility needs a lot of structure. The firm was unstructured, and I am trying to get them to be...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would rate a couple of people at the firm highly. We communicate regularly, and they know exactly...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

I would not bother talking to a peer about the firm because we speak different languages. We have...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

It is easier for me to get a newer provider and scribe on the same page. Doing that with senior...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

Sometimes, there is a bit of a language barrier when ScribeEMR USA is first getting started, but...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

Using ScribeEMR USA's services is improving same-day documentation and decreasing burnout, and the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

We have been very happy with the services that the firm has provided. Since we got the scribes...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

We are moving to a new EMR that will have a sweet setup with voice recognition, so we will be going...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

The timeliness is amazing. ScribeEMR USA does a great job. The scribe's portion of the notes is done...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

On the administrative end, ScribeEMR USA is very responsive and accommodating to our needs when we...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

The firm wanted our providers to use an earpiece. We didn’t want to use those because they don't...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

The scribes are in India, and we initially thought there would be a language issue, but there isn't....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Relationship

Our point of contact with the firm is our project manager, and we would give that person a much...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Lessons Learned

Our partnership with the firm is rock solid. I would tell other organizations to make sure the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Project Results

We have had a very positive experience with the firm. The encounter notes are completed at the end...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Project Results

We have seen decreased burnout, an increased number of notes, and an improvement in the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Lessons Learned

Organizations need to make sure to use all their people and the firm's people as much as possible....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

A new provider joined us a few months ago, and they see the most patients. The new provider had...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We are changing EMRs, but I have no doubt that things will still be flawless. If ScribeEMR USA...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

Working with ScribeEMR USA has been great. They connect and provide feedback to our providers. We...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have some issues with whether the firm provides backup coverage. That situation has been...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

ScribeEMR USA's strength is communication. The firm does a fantastic job of letting me know ahead of...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

Sometimes there are errors because of the language barrier, but overall, the service from ScribeEMR...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

We have in-house scribes in addition to ScribeEMR USA, and we like to multitask, so we scribe and do...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF