ScribeEMR Virtual Scribes
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Manager

Relationship, Value

ScribeEMR's resources cut down on the time physicians have to spend completing notes. The scribes...

Mar 2023
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Manager

Operations, Services

Sometimes it can be a little difficult to get both sides of the equation to match up with the common...

Mar 2023
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Manager

Relationship, Services

With ScribeEMR, in the beginning, things are hard because the scribes are new. They are working with...

Mar 2023
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Manager

Relationship

The ScribeEMR contact that I deal with is very responsive. When we had one scribe that wasn't doing...

Mar 2023
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Manager

Relationship, Services

ScribeEMR’s scribes are very on top of things. They understand what we need, and they get that done...

Mar 2023
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Manager

Relationship

My supervisor clearly feels that we are getting our money's worth from ScribeEMR's services because...

Mar 2023
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Manager

Relationship

If someone were asking about ScribeEMR, I would tell them that we have had good success with the...

Mar 2023
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VP/Other Executive

Value

We have a set flat rate with ScribeEMR, and if we have some provider time off and are not using the...

Mar 2023
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VP/Other Executive

Services

From an operational standpoint, ScribeEMR's virtual scribes seem to help with physicians' day-to-day...

Mar 2023
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VP/Other Executive

Relationship

ScribeEMR takes away the variability in trying to have in-person scribes. The firm has also improved...

Mar 2023
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VP/Other Executive

Services

Some of the scribes with ScribeEMR work from remote places, so every once in a while, there are...

Mar 2023
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VP/Other Executive

Relationship, Value

When we look at our engagement with ScribeEMR from an FTE perspective, we have gained something very...

Mar 2023
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CEO/President

Services

Having a real-time scribe in another country is pretty complex, so sometimes there are issues with...

Mar 2023
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CEO/President

Relationship, Services

Things are going very well with ScribeEMR. Our partnership with the firm is really good, and I...

Mar 2023
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CEO/President

Operations

Something that is important is that ScribeEMR does the training for each clinician’s specific area...

Mar 2023
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Manager

Value

For the cost, the solution is not much help. Our providers are finding that automatic transcription...

Feb 2023
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Manager

Relationship

ScribeEMR is very good at being transparent about the prices and not charging a dime over what they...

Feb 2023
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Manager

Services

We were expecting that the providers’ documentation times would be greatly reduced with ScribeEMR,...

Feb 2023
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Manager

Relationship

The people from ScribeEMR have been great, such as the IT people and the person we coordinate our...

Feb 2023
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Manager

Relationship, Services

The scribes have not been great. We have not been very happy with the services. Our providers have...

Feb 2023
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Manager

Loyalty

I would buy from ScribeEMR again and am planning on it. I am planning to increase the number of...

Feb 2023
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Manager

Services

ScribeEMR’s strength is their ability to assimilate themselves to the different styles of my many...

Feb 2023
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Manager

Operations, Services

ScribeEMR could improve on consistency. They don't have enough staff, and that frustrates providers....

Feb 2023
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Manager

Services, Value

The physicians who have scribes have reduced the number of hours they work, but their patient load...

Feb 2023
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Manager

Relationship, Services

When we send ScribeEMR our dictations, we usually have our transcriptions back within 24 hours. It...

Jan 2023
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Manager

Relationship

ScribeEMR is very timely. They reach out to me if they haven’t received something by the normal...

Jan 2023
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Manager

Services

ScribeEMR’s uploading system is very user friendly, but for some reason, we have to download the...

Jan 2023
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Director

Relationship, Operations

We tried to use in-person scribes, but the problem with the in-person scribes was that the turnover...

Jan 2023
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Director

Services, Value

We have had some very good results using ScribeEMR's services. I have some high-producing...

Jan 2023
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Director

Relationship

The supervisor we work with is very knowledgeable about our organization and how we work. That...

Jan 2023
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Director

Value

The return on investment of a virtual scribe compared to the cost of another staff member or an...

Jan 2023
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(0)
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Director

Operations, Services

Our doctors have just as close of a relationship and connection with their scribes as they do with...

Jan 2023
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Director

Relationship

Thanks to the firm, we have been able to move the staff who were previously functioning as scribes...

Jan 2023
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Director

Value

The firm has tried to charge us for overtime for a provider who has a special schedule. But when we...

Jan 2023
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Director

Operations

The ramp-up and onboarding process took much longer than we were told it would. It was the same with...

Jan 2023
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Director

Relationship

The firm’s people take a little longer to make a decision on a fix than I would like. It would be...

Jan 2023
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Manager

Services

Our providers love ScribeEMR. We have been using the service for several years, and our providers...

Jan 2023
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Manager

Relationship

We are always able to get ahold of someone in customer service if we need them. We can text or email...

Jan 2023
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Manager

Relationship

The firm is very attentive. When we start doing something new or want to have something changed, we...

Jan 2023
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Manager

Services

The firm’s services boost provider efficiency and speed. We are able to see more patients because...

Jan 2023
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Manager

Services, Value

The outcomes we have seen from using ScribeEMR scribes are decreased physician burnout and improved...

Jan 2023
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Manager

Relationship

We had a scribe that was not doing very well, and we were going to cancel our service. When we told...

Jan 2023
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Manager

Relationship

Something that may be an issue on our physician's side is that they just refuse to use the service....

Jan 2023
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Manager

Relationship, Services

A lot of the issues we have had have been because of turnover among the scribes. We need to make...

Jan 2023
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VP/Other Executive

Services, Value

I have been told by those in our facility that having remote scribes has helped them be more...

Aug 2022
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VP/Other Executive

Loyalty, Relationship

Because of a transition within our facility, we are going to go without ScribeEMR's virtual scribe...

Aug 2022
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VP/Other Executive

Relationship, Services

ScribeEMR's virtual scribes code accurately, just as if our providers were coding. We have a...

Aug 2022
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VP/Other Executive

Operations

With onboarding the staff, ScribeEMR seemed to get hung up. That was the one downfall of the company...

Aug 2022
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(0)
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VP/Other Executive

Value

The expectation was that there was going to be a bit more of a financial benefit. I didn't really...

Aug 2022
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(0)
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VP/Other Executive

Relationship

I have rarely had the pleasure of working with a company as flexible and customer driven as...

Aug 2022
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(0)
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Manager

Services, Value

The service creates an overall better workflow for our office and decreases our provider burnout...

Jul 2022
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(0)
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Manager

Relationship, Services

Our doctor is usually more comfortable with the scribe that they always work with, but when that...

Jul 2022
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(0)
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Manager

Services

The app that ScribeEMR uses to connect with us online could be much better. There are times when the...

Jul 2022
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Director

Operations, Services

In terms of execution, some of the scribes didn't understand our EMR as well as we would have liked...

Jul 2022
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Director

Relationship

When something is wrong, ScribeEMR is very responsive and willing to change the product quickly and...

Jul 2022
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Director

Relationship, Services

We have replaced a couple of the scribes because of language barriers; we primarily had issues with...

Jul 2022
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