ScribeEMR Virtual Scribes
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship, Value
ScribeEMR's resources cut down on the time physicians have to spend completing notes. The scribes...
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Operations, Services
Sometimes it can be a little difficult to get both sides of the equation to match up with the common...
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Relationship, Services
With ScribeEMR, in the beginning, things are hard because the scribes are new. They are working with...
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Relationship
The ScribeEMR contact that I deal with is very responsive. When we had one scribe that wasn't doing...
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Relationship, Services
ScribeEMR’s scribes are very on top of things. They understand what we need, and they get that done...
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Relationship
My supervisor clearly feels that we are getting our money's worth from ScribeEMR's services because...
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Relationship
If someone were asking about ScribeEMR, I would tell them that we have had good success with the...
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Value
We have a set flat rate with ScribeEMR, and if we have some provider time off and are not using the...
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Services
From an operational standpoint, ScribeEMR's virtual scribes seem to help with physicians' day-to-day...
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Relationship
ScribeEMR takes away the variability in trying to have in-person scribes. The firm has also improved...
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Services
Some of the scribes with ScribeEMR work from remote places, so every once in a while, there are...
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Relationship, Value
When we look at our engagement with ScribeEMR from an FTE perspective, we have gained something very...
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Services
Having a real-time scribe in another country is pretty complex, so sometimes there are issues with...
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Relationship, Services
Things are going very well with ScribeEMR. Our partnership with the firm is really good, and I...
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Operations
Something that is important is that ScribeEMR does the training for each clinician’s specific area...
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Value
For the cost, the solution is not much help. Our providers are finding that automatic transcription...
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Relationship
ScribeEMR is very good at being transparent about the prices and not charging a dime over what they...
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Services
We were expecting that the providers’ documentation times would be greatly reduced with ScribeEMR,...
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Relationship
The people from ScribeEMR have been great, such as the IT people and the person we coordinate our...
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Relationship, Services
The scribes have not been great. We have not been very happy with the services. Our providers have...
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Loyalty
I would buy from ScribeEMR again and am planning on it. I am planning to increase the number of...
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Services
ScribeEMR’s strength is their ability to assimilate themselves to the different styles of my many...
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Operations, Services
ScribeEMR could improve on consistency. They don't have enough staff, and that frustrates providers....
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Services, Value
The physicians who have scribes have reduced the number of hours they work, but their patient load...
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Relationship, Services
When we send ScribeEMR our dictations, we usually have our transcriptions back within 24 hours. It...
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Relationship
ScribeEMR is very timely. They reach out to me if they haven’t received something by the normal...
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Services
ScribeEMR’s uploading system is very user friendly, but for some reason, we have to download the...
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Relationship, Operations
We tried to use in-person scribes, but the problem with the in-person scribes was that the turnover...
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Services, Value
We have had some very good results using ScribeEMR's services. I have some high-producing...
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Relationship
The supervisor we work with is very knowledgeable about our organization and how we work. That...
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Value
The return on investment of a virtual scribe compared to the cost of another staff member or an...
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Operations, Services
Our doctors have just as close of a relationship and connection with their scribes as they do with...
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Relationship
Thanks to the firm, we have been able to move the staff who were previously functioning as scribes...
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Value
The firm has tried to charge us for overtime for a provider who has a special schedule. But when we...
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Operations
The ramp-up and onboarding process took much longer than we were told it would. It was the same with...
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Relationship
The firm’s people take a little longer to make a decision on a fix than I would like. It would be...
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Services
Our providers love ScribeEMR. We have been using the service for several years, and our providers...
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Relationship
We are always able to get ahold of someone in customer service if we need them. We can text or email...
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Relationship
The firm is very attentive. When we start doing something new or want to have something changed, we...
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Services
The firm’s services boost provider efficiency and speed. We are able to see more patients because...
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Services, Value
The outcomes we have seen from using ScribeEMR scribes are decreased physician burnout and improved...
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Relationship
We had a scribe that was not doing very well, and we were going to cancel our service. When we told...
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Relationship
Something that may be an issue on our physician's side is that they just refuse to use the service....
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Relationship, Services
A lot of the issues we have had have been because of turnover among the scribes. We need to make...
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Services, Value
I have been told by those in our facility that having remote scribes has helped them be more...
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Loyalty, Relationship
Because of a transition within our facility, we are going to go without ScribeEMR's virtual scribe...
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Relationship, Services
ScribeEMR's virtual scribes code accurately, just as if our providers were coding. We have a...
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Operations
With onboarding the staff, ScribeEMR seemed to get hung up. That was the one downfall of the company...
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Value
The expectation was that there was going to be a bit more of a financial benefit. I didn't really...
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Relationship
I have rarely had the pleasure of working with a company as flexible and customer driven as...
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Services, Value
The service creates an overall better workflow for our office and decreases our provider burnout...
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Relationship, Services
Our doctor is usually more comfortable with the scribe that they always work with, but when that...
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Services
The app that ScribeEMR uses to connect with us online could be much better. There are times when the...
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Operations, Services
In terms of execution, some of the scribes didn't understand our EMR as well as we would have liked...
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Relationship
When something is wrong, ScribeEMR is very responsive and willing to change the product quickly and...
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Relationship, Services
We have replaced a couple of the scribes because of language barriers; we primarily had issues with...
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