ScribeEMR Virtual Scribes Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Value
With ScribeEMR, we set up an agreement to pay a fixed fee per month, so the billing is pretty...
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Relationship
Our engagement with ScribeEMR was a bit of a struggle at first. The initial scribe did not meet...
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Services, Value
In the long term, ScribeEMR can reduce physician burnout for sure. All our notes were closed by the...
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Relationship
The scribes did what they said they would. Whenever I had to call somebody to ask a question, I...
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Relationship, Operations, Services
The scribe from ScribeEMR was great, but I have some feedback. The scribe we worked with was...
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Relationship, Operations, Services
When one of our scribes was away for an extended time, ScribeEMR didn’t leave us without a scribe....
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Value
We have seen a very noticeable difference in capturing the clinical quality measures that a lot of...
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Value
ScribeEMR’s charges are a set rate, so it is very easy to budget. Over time, while a lot of other...
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Loyalty, Services
ScirbeEMR can anticipate things and prepare charts for some preventive health and clinical quality...
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Relationship
ScribeEMR has people who know the system. Considering how things went sideways during COVID-19, the...
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Services, Value
An outcome we have seen from ScribeEMR is improved documentation. The medical documentation meets...
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Relationship
My favorite things about working with the firm have to do with specific scribes. Everyone at...
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Relationship, Services
ScribeEMR needs to follow their chain of command. Although many scribes can speak and understand the...
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Relationship
The daily communication between us and ScribeEMR is fluid both ways. They answer questions right...
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Services
I would like a cleaner process to upload dictations and receive transcriptions. Maybe there could be...
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Relationship, Relationship, Services, Services
There are times when the vendor changes the assigned scribe and the replacement is not as good as...
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Relationship, Relationship, Services, Services
The vendor’s core strength is that they have dedicated remote scribes. The one that is normally...
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Services, Services, Value, Value
ScribeEMR has had a highly positive impact on my documentation time. I don’t have to think about...
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Operations, Operations, Services, Services
When my scribe is out for whatever reason, I use the backup scribes, and I teach them more than they...
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Value, Value
My blood pressure has been down a lot since using ScribeEMR. I also go home two hours earlier. The...
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Relationship, Relationship
The people from ScribeEMR have been extremely responsive. If I am running late for any reason, they...
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Relationship, Relationship
ScribeEMR is working well for us in some capacities. They are an easy and very accommodating company...
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Relationship, Relationship
ScribeEMR is very attentive. Their communication is great, as is their desire to improve. They...
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Services, Services
ScribeEMR could do more. We are using a system right now where the video-call feature works well....
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Value, Value, Value
I wouldn’t buy ScribeEMR's services again because we don't think we have had a return on our...
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Relationship, Relationship, Relationship, Services, Services, Services, Value, Value, Value
I understand that our issues are not fully ScribeEMR's fault, but the promptness of our charting has...
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Operations, Operations, Operations
ScribeEMR has great communication skills, and they are responsive. I like their education piece....
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Relationship, Relationship, Relationship, Services, Services, Services
The scribes are very reliable. Some scribes have had to call out for a day, but there are always one...
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Services, Services, Services, Value, Value, Value
Since using ScribeEMR, there has been less time spent documenting at home. Physicians with scribes...
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Operations, Operations, Operations, Services
Onboarding the scribes was a bit difficult. The length of time to obtain a scribe assignment in some...
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Services, Services, Services
We use offshore scribes with ScribeEMR. I have a thick accent, as do my other physicians. There have...
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Value, Value, Value
ScribeEMR’s pricing is very reasonable. We use the model where we get the scribe for a certain...
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Relationship, Relationship, Relationship, Services, Services, Services, Value, Value, Value
We have been able to keep the same scribe since the beginning, and they have learned our provider....
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Relationship, Relationship, Relationship
Some individuals on ScribeEMR's support staff are better than others. There have been some weird...
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Relationship, Relationship, Relationship, Services, Services, Services
ScribeEMR’s scribes are based offshore, and we need language requirements that the firm does not...
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Value, Value, Value
In our environment, the scribe service is a direct charge back to the physician, so ScribeEMR is not...
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Services
We hired ScribeEMR when we were having compliance issues, so our office decided to enforce a new...
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Services, Services, Services
When some physicians heard about the scribes, they looked into things and determined that the time...
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Services, Services, Services, Value, Value, Value
The use of ScribeEMR is subjective because, as with anything, the service is what people make of it....
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Services, Services, Services, Value, Value, Value
ScribeEMR has improved our workflow and same-day closures. I have recommended ScribeEMR to several people....
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Relationship, Relationship, Relationship
ScribeEMR’s support staff has been good and knowledgeable in what they do. ScribeEMR meets our...
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Relationship, Relationship, Relationship
ScribeEMR does very well at knowing exactly when to bring in an executive. The executive is a...
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Relationship, Relationship, Relationship, Value, Value, Value
ScribeEMR's business model is a win-win situation. They are willing to do what is necessary for...
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Services, Services, Services, Value, Value, Value
ScribeEMR certainly has helped us meet and exceed patients' expectations. Our Google reviews have...
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Services, Services, Services, Value, Value, Value
An outcome we have seen is that our provider is not leaving the facility with an 800-pound gorilla...
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Relationship
ScribeEMR's invoices are very detailed yet simple. If there is a discrepancy in the pricing,...
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Relationship, Relationship, Relationship
We asked ScribeEMR about a service, and through meetings and discussions, ScribeEMR was able to...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
ScribeEMR has a very thorough onboarding process. They have a list of deliverables and due dates for...
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