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IKS Health Live Scribes Commentary
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Don Seamons
Research Director
KLAS Research Director - Don Seamons
 
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Commentary Summary

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User Commentary

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Manager

Loyalty, Relationship

I don't think a lot has changed regarding the product itself. Maybe there are more hiccups along the...

Sep 2024
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Manager

Relationship

One of the firm's people was brand new to our account, and everything was screwed up; that was a...

Sep 2024
||
(0)
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Manager

Services

As far as documentation accuracy goes, the feedback I hear from our clinicians is that they want...

Sep 2024
||
(0)
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Manager

Relationship

The firm is 100% aware of the scribe turnover issue because this is the number-one issue on our...

Sep 2024
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(0)
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Manager

Loyalty, Relationship

I would select AQuity Solutions again simply because of the customer service piece of it. So I would...

Sep 2024
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(0)
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Manager

Loyalty, Services

We are piloting an ambient solution, so I think that is one of the reasons why our wait list isn't...

Sep 2024
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(0)
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VP/Other Executive

Loyalty

One of the reasons we are moving away from AQuity Solutions is they are not invested in technology....

Jul 2024
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(0)
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VP/Other Executive

Loyalty

AQuity Solutions is helping us transition our current virtual scribe provider base. We are moving...

Jul 2024
||
(0)
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VP/Other Executive

Relationship, Services

Our offshore resources with AQuity Solutions are either great or awful, and that is because of Epic....

Jul 2024
||
(0)
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VP/Other Executive

Relationship, Value

AQuity Solutions could charge us less money, but I meet with them regularly, and they are very responsive....

Jul 2024
||
(0)
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Director

Services, Value

We have seen decreased rehospitalizations from using AQuity Solutions. The goal is to decrease our...

Apr 2024
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(0)
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Director

Relationship, Services

I don't utilize AQuity Solutions' scribes as much as I probably should, but they do all the legwork...

Apr 2024
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(0)
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Director

Relationship

I have only ever had to work with one person at AQuity Solutions, so I have never had to escalate...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

For the most part, we haven't onboarded any new providers, and the technical issues are far and few...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship, Services

We have had some turnover with the scribes, particularly domestic scribes. AQuity Solutions has...

Apr 2024
||
(0)
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Analyst/Coordinator

Services

While the scribe helps with burnout, there is still a whole lot of work because the scribe cannot...

Apr 2024
||
(0)
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Analyst/Coordinator

Services

The provider still does some documentation because the scribe doesn't do 100% of the documentation...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

Our providers enjoy AQuity Solutions' service. We were initially going to discontinue the service...

Apr 2024
||
(0)
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Analyst/Coordinator

Services

The previous program that AQuity Solutions used was unstable, and I don't know whether that is why...

Apr 2024
||
(0)
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Director

Relationship

There isn't really much that AQuity Solutions can control on the strategic ability side. They...

Mar 2024
||
(0)
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Director

Relationship, Services

In using AQuity Solutions’ scribe service, our experience has been mixed in that we have gone...

Mar 2024
||
(0)
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Director

Loyalty

We aren't going to use Real-Time Virtual Scribes for the long term in the future because of the new...

Mar 2024
||
(0)
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Director

Relationship

Executive involvement at AQuity Solutions is high. When I was renegotiating the contract, AQuity...

Mar 2024
||
(0)
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Director

Services, Value

I ask our providers all the time how well Real-Time Virtual Scribes is doing, and they frequently...

Mar 2024
||
(0)
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Director

Relationship, Services

Some of our physicians have been using global scribes for a long time, and they love them, so the...

Mar 2024
||
(0)
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Director

Services, Value

Regarding clinician burnout, Real-Time Virtual Scribes has dramatically changed one physician’s life...

Mar 2024
||
(0)
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Director

Value

AQuity Solutions charges a very fair rate, and we know up front what we are paying. We know how many...

Mar 2024
||
(0)
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CEO/President

Relationship, Services

With the language barrier with AQuity Solutions’ scribes being in India, there are a lot of reverse...

Jan 2024
||
(0)
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CEO/President

Relationship, Value

AQuity Solutions does a good job. And everything we have asked that they can do, they have found a...

Jan 2024
||
(0)
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CEO/President

Loyalty, Relationship, Operations

I have recommended AQuity Solutions’ Real-Time Virtual Scribes before. I would be highly likely to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Services

AQuity Solutions may want to look at tailoring their marketing to helping older physician providers....

Jan 2024
||
(0)
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Director

Operations, Services

Generally, the scribe service is good. Our biggest challenge is with the scribe assignment. We...

Jan 2024
||
(0)
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Director

Relationship, Value

AQuity Solutions has been a good partner to work with from a contracting standpoint. They are a good...

Jan 2024
||
(0)
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CMO

Services, Value

Most days, I no longer have the anxiety of documentation once I leave the office because the scribes...

Dec 2023
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(0)
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CMO

Operations

The quality of the scribes varies quite a bit, and I don't know whether that is with AQuity...

Dec 2023
||
(0)
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CMO

Relationship

We had a consistent representative from AQuity Solutions for a while, but the firm changed all our...

Dec 2023
||
(0)
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Physician

Relationship, Services

I am happy with AQuity Solutions. The documentation happens faster than I expected, and we have a...

Nov 2023
||
(0)
 Thank you  Helpful

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Physician

Services

When there are scribes who fill in for our normal scribes, they are sometimes dreadful. My...

Nov 2023
||
(0)
 Thank you  Helpful

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Physician

Value

The firm’s greatest strength is keeping me paying attention to patients instead of struggling with...

Nov 2023
||
(0)
 Thank you  Helpful

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Physician

Services

I had a technical difficulty with the app. It wouldn't let me sign in. I had two phone numbers to...

Nov 2023
||
(0)
 Thank you  Helpful

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Physician

Relationship, Services

The scribe makes all the difference. I have had some who are not terribly accurate. The one I have...

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

We have a regular call with AQuity Solutions' leaders where they want to know about our strategies,...

Oct 2023
||
(0)
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Director

Relationship, Services

AQuity Solutions knows that a lot of our physicians struggle with coding, and the firm is trying to...

Oct 2023
||
(0)
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Director

Relationship

AQuity Solutions is very receptive to feedback and open to supporting our organization in any capacity....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Services

AQuity Solutions’ technology is not quite where we need it to be. The firm is trying to get it...

Oct 2023
||
(0)
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VP/Other Executive

Services, Value

It is still early to know the outcomes, but the main thing we have seen so far is decreased...

Oct 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship, Operations, Value

Working with AQuity Solutions has been pretty smooth. The implementation was a little slow, but when...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Services

The firm has converted from using some domestic scribes to using global scribes to keep the scribes...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The firm is pretty responsive to emails and concerns. When we bring anything up, they come up with...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The firm takes my feedback very seriously. I didn't have a lot of the detailed, granular-level...

Oct 2023
||
(0)
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