IKS Health Live Scribes Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
IKS Health has done quite a bit of work for practices similar to ours, but they haven’t done tons in...
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Relationship, Services
We run a little differently than other clinics, and if somebody from IKS Health could ever come...
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Relationship
Frequently, the person we talk to at IKS Health will say they can’t make a certain decision and has...
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Services, Value
I had hoped IKS Health’s impact on documentation time would be a little higher. We have been slowly...
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Loyalty
Where we are now, I would buy IKS Health's services again. In the beginning, the answer probably...
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Services, Value
With this scribing service, we have had a reduction in overall overtime for nurses, and that is...
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Relationship
The firm has gone through ownership changes. We haven't noticed a single dip in the service provided...
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Relationship
The firm rarely has scribe turnover. Sometimes the scribes are ill, but they have an executive...
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Value
In terms of costs, there is nothing outside the norm that I'm not used to with a technology vendor...
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Relationship
IKS Health's communication is probably the best I have seen out of a technology company. If they...
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Relationship
IKS Health wants to help, and they are there, but they are limited in what they know. I think they...
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Services
In the beginning, a lot of the work is getting that accuracy and understanding of one another, and...
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Relationship, Services
With some of the scribes and the way that they do and mix and match things, some things don't really...
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Loyalty, Relationship
The firm's commitment to being an integral part of the success of our clinic, to retention and...
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Relationship, Operations
I wanted to move faster, and the firm didn't, but they had the right understanding of what it would...
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Value
We are getting what we paid for. The firm actually offers a whole suite of services to assist the...
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Operations
We went with scribes based in another country, and that was because of cost. But another reason was...
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Value
Decreasing provider burnout, especially with the newer generation of providers, is huge. Across the...
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Value
We weren't sure if we were going to get a return on our investment with these services; I have dealt...
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Services, Value
Medicaid in our state requires that the note be done in a certain number of business days. While...
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Relationship
There was a time when the scribes were very inconsistent, but right now, they are consistent, so I'm...
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Relationship, Services
I have had a certain scribe for a while, and that is good because I have consistency. That...
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Relationship, Operations
In the last little while, we have gone from AQuity Solutions' domestic scribes to their global...
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Operations
AQuity Solutions does the training with their scribes, but we have noticed that it isn't always what...
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Services, Value
Providers are exponentially happier when they have a good scribe. With AQuity Solutions, I can see...
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Relationship
AQuity Solutions has several staff members that I meet with regularly who are good. They pay...
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Loyalty
There is variation in the quality of AQuity Solutions' scribes. When their scribes are good, they...
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Relationship
The biggest comment that we hear from our physicians is that the service allows them to truly just...
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Relationship
The firm exceeded in terms of everything that they could control. They went above and beyond to...
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Relationship, Services
We still struggle with scribe turnover. The new scribes take time to train again, and they do well...
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Services, Value
We are seeing increased chart closures. The providers who have scribes are closing their charts on...
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Value
When we pay for a live person, we pay more. IKS Health has some technology, but there is always a...
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Value
IKS Health has us in a minimum contract. In the prior iterations of the contract, there was a...
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Value
IKS Health is one of the larger companies and theoretically has experience. But from our...
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Relationship
The staffing levels and ability to compensate for people calling out or going on vacation have been...
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Relationship, Value
In the transition from one owner to the next, IKS Health has exponentially increased the price of...
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Relationship, Services
From a timeliness perspective for documentation time, IKS Health is very helpful. There has been an...
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Operations, Services
With the inconsistency of the quality of scribes from IKS Health, some of the scribes don't appear...
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Relationship, Value
The contract with IKS Health is very expensive compared to what it was. The level of service is not...
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Relationship
Communication with IKS Health isn't always great. I'm supposed to be the contact for everyone with...
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Value
I know the IKS Health scribes are certainly not getting paid per hour what we are paying. Some of...
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Relationship, Operations, Services
IKS Health doesn't consistently exceed our expectations. It takes a long time to get a new scribe...
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Relationship, Services
Some of our providers have really complex caseloads. For providers who don't get extra time during...
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Relationship, Services
I have a few providers who have used the asynchronous option, and from a timeliness perspective, we...
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Relationship
IKS Health isn’t doing anything tailored to us. They are providing some staff members who may or may...
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Services
My providers who have virtual scribes who have worked out well and have stayed for long periods are...
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Services
IKS Health offers an asynchronous option as an alternative to live scribes. The asynchronous feature...
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Relationship
IKS Health's scribes have truly been wonderful. Providers have been giving us great feedback....
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Services, Value
We have seen positive outcomes on our end with provider feedback using IKS Health's scribes. We had...
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Operations, Services
We would like IKS Health to improve the timeliness of getting their scribes ramped up. Sometimes it...
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Loyalty, Relationship
I don't think a lot has changed regarding the product itself. Maybe there are more hiccups along the...
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Relationship
One of the firm's people was brand new to our account, and everything was screwed up; that was a...
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Services
As far as documentation accuracy goes, the feedback I hear from our clinicians is that they want...
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Relationship
The firm is 100% aware of the scribe turnover issue because this is the number-one issue on our...
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Loyalty, Relationship
I would select AQuity Solutions again simply because of the customer service piece of it. So I would...
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Loyalty, Services
We are piloting an ambient solution, so I think that is one of the reasons why our wait list isn't...
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Loyalty
One of the reasons we are moving away from AQuity Solutions is they are not invested in technology....
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Loyalty
AQuity Solutions is helping us transition our current virtual scribe provider base. We are moving...
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Relationship, Services
Our offshore resources with AQuity Solutions are either great or awful, and that is because of Epic....
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Relationship, Value
AQuity Solutions could charge us less money, but I meet with them regularly, and they are very responsive....
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Services, Value
We have seen decreased rehospitalizations from using AQuity Solutions. The goal is to decrease our...
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Relationship, Services
I don't utilize AQuity Solutions' scribes as much as I probably should, but they do all the legwork...
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Relationship
I have only ever had to work with one person at AQuity Solutions, so I have never had to escalate...
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Relationship
For the most part, we haven't onboarded any new providers, and the technical issues are far and few...
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Relationship, Services
We have had some turnover with the scribes, particularly domestic scribes. AQuity Solutions has...
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Services
While the scribe helps with burnout, there is still a whole lot of work because the scribe cannot...
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Services
The provider still does some documentation because the scribe doesn't do 100% of the documentation...
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Relationship
Our providers enjoy AQuity Solutions' service. We were initially going to discontinue the service...
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Services
The previous program that AQuity Solutions used was unstable, and I don't know whether that is why...
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Relationship
There isn't really much that AQuity Solutions can control on the strategic ability side. They...
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Relationship, Services
In using AQuity Solutions’ scribe service, our experience has been mixed in that we have gone...
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Loyalty
We aren't going to use Real-Time Virtual Scribes for the long term in the future because of the new...
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Relationship
Executive involvement at AQuity Solutions is high. When I was renegotiating the contract, AQuity...
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Services, Value
I ask our providers all the time how well Real-Time Virtual Scribes is doing, and they frequently...
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Relationship, Services
Some of our physicians have been using global scribes for a long time, and they love them, so the...
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Services, Value
Regarding clinician burnout, Real-Time Virtual Scribes has dramatically changed one physician’s life...
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Value
AQuity Solutions charges a very fair rate, and we know up front what we are paying. We know how many...
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Relationship, Services
With the language barrier with AQuity Solutions’ scribes being in India, there are a lot of reverse...
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Relationship, Value
AQuity Solutions does a good job. And everything we have asked that they can do, they have found a...
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Loyalty, Relationship, Operations
I have recommended AQuity Solutions’ Real-Time Virtual Scribes before. I would be highly likely to...
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Relationship, Services
AQuity Solutions may want to look at tailoring their marketing to helping older physician providers....
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Operations, Services
Generally, the scribe service is good. Our biggest challenge is with the scribe assignment. We...
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Relationship, Value
AQuity Solutions has been a good partner to work with from a contracting standpoint. They are a good...
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