IKS Health Live Scribes Commentary
Filtered view: All
Subject Expert
Don Seamons
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship, Services
IKS Health has exceeded my expectations with the consistency of the scribe's availability. The...
Login or Create an Account to see details.
Relationship
The firm is very helpful when we have callouts. If we have a lot of patients and need some extra...
Login or Create an Account to see details.
Relationship
There is really only one thing IKS Health could do to increase my satisfaction. The actual scribes...
Login or Create an Account to see details.
Services, Value
I'm not really sure IKS Health has an impact on physician burnout. They help, but we have so many...
Login or Create an Account to see details.
Services
There are only a couple of scribes I would give a high rating. I would give the others a...
Login or Create an Account to see details.
Relationship, Operations
There is some turnover in the firm. We are part of the issue. IKS Health has domestic and global...
Login or Create an Account to see details.
Loyalty, Operations
IKS Health is very good at looking at where the industry is going. Obviously, AI has really taken...
Login or Create an Account to see details.
Operations
There has been a decrease in burnout among physicians who have a scribe taking notes while providers...
Login or Create an Account to see details.
Relationship, Services
We had another firm before IKS Health, and IKS Health is more responsive, has better resources, and...
Login or Create an Account to see details.
Value
With IKS Health, we have definitely seen happier, more supportive providers, and we have also been...
Login or Create an Account to see details.
Loyalty
We looked at another firm, but we chose IKS Health because of cost, commitment to quality, and...
Login or Create an Account to see details.
Services, Value
The outcome has at least been moderately positive with IKS Health. All physicians anecdotally say...
Login or Create an Account to see details.
Operations
IKS Health did a really nice job with the onboarding process. We went through it in advance to see...
Login or Create an Account to see details.
Relationship
IKS Health has delivered on everything they have promised. IKS Health is super responsive, and they...
Login or Create an Account to see details.
Services
The one piece of negative feedback for IKS Health is meeting expectations for physicians who might...
Login or Create an Account to see details.
Relationship, Operations
IKS Health has been very responsive and supportive whenever we have requested an implementation for...
Login or Create an Account to see details.
Relationship, Services
We have had domestic and global scribes from IKS Health, and the quality and service have been...
Login or Create an Account to see details.
Operations
We have had a few instances where providers have given feedback about some scribes struggling to...
Login or Create an Account to see details.
Services, Value
Using IKS Health's scribes has greatly improved our workflow and same-day note completion. Providers...
Login or Create an Account to see details.
Relationship
We have had a very positive experience with the IKS Health scribing service. There have been a few...
Login or Create an Account to see details.
Relationship, Services
IKS Health's scribes consistently notice and adapt to the changes I make in my notes. I still notice...
Login or Create an Account to see details.
Relationship
I’m not directly involved in financial decisions, but as part of the team that meets with IKS...
Login or Create an Account to see details.
Relationship, Value
The initial time investment with IKS Health is higher, as we spend time working with the scribe team...
Login or Create an Account to see details.
Services, Value
Using IKS Health's scribes has greatly reduced after-hours documentation, often referred to as...
Login or Create an Account to see details.
Services
One opportunity for improvement would be to integrate AI technology with IKS Health's service....
Login or Create an Account to see details.
Relationship, Services
Overall, IKS Health Live Scribes is good. However, sometimes there are some technical problems or...
Login or Create an Account to see details.
Operations
For virtual scribes, or any scribes, the problem we run into most often is turnover. The first month...
Login or Create an Account to see details.
Relationship
The firm could improve their turnover. It is not that frequent, but of course, we would always like...
Login or Create an Account to see details.
Relationship
If I were talking to someone curious about live scribes, I would mention IKS Health’s same-day...
Login or Create an Account to see details.
Value
The providers have more time to be patient facing. The service is increasing patient satisfaction...
Login or Create an Account to see details.
Services
I have had a couple of providers here and there talk about concerns with documentation accuracy, but...
Login or Create an Account to see details.
Value
IKS Health’s charging is directly related to hours serviced and training service, so they avoid...
Login or Create an Account to see details.
Operations, Services
Our expectations involve the firm ensuring that the performance itself is completed. There are...
Login or Create an Account to see details.
Operations, Services
IKS Health does a very good job of ensuring that they have scribes tailor their training to the...
Login or Create an Account to see details.
Loyalty, Relationship, Services, Value
There was a recent changeover with the firm, and there has just been a bit of a communication...
Login or Create an Account to see details.
Operations, Services
We meet regularly. We are provided information on where we are with the process. We have access to a...
Login or Create an Account to see details.
Relationship, Services
The firm just needs to get a good ground setting. There were some communication breakdowns for the...
Login or Create an Account to see details.
Services
Scribe turnover is strictly due to the fact that the scribes are predominantly medical students. So...
Login or Create an Account to see details.
Operations
In some specialties, such as dermatology, there is a clear improvement in workflow with IKS Health....
Login or Create an Account to see details.
Operations
IKS Health needs to provide more follow-up education and check-ins with their scribes, whether...
Login or Create an Account to see details.
Relationship, Operations
We have had a lot of turnover with IKS Health, and because of that, more time is being spent on...
Login or Create an Account to see details.
Operations, Value
The biggest benefit of having a live scribe from IKS Health is having a person in the room. Just...
Login or Create an Account to see details.
Relationship, Services, Value
IKS Health has a domestic model and a global model. With the domestic model, the turnover is awful...
Login or Create an Account to see details.
Relationship, Services
The system has a high positive impact because the word spreads, and the vendor is trying to get more...
Login or Create an Account to see details.
Services, Value
Some providers are using the system to actually increase their patient load, and that is a financial...
Login or Create an Account to see details.
Operations, Services
I would like IKS Health to do a little more DEI training with their scribes, like understanding...
Login or Create an Account to see details.
Relationship
I know everything is moving toward AI and ambient listening, but I like having a personal...
Login or Create an Account to see details.
Operations
IKS Health needs to do a little more training with their people on specific EHR changes. When things...
Login or Create an Account to see details.
Relationship
The executives at IKS Health sometimes don't communicate well if there is an issue with...
Login or Create an Account to see details.
Relationship, Services, Value
With IKS Health's live scribes, I have seen better compliance with the requirements of closure,...
Login or Create an Account to see details.
Services, Value
The big thing we have seen with IKS Health is that more thorough notes are being taken. Instead of...
Login or Create an Account to see details.
Relationship, Services
We have only had a couple of instances of scribes leaving or of us asking for them to be removed...
Login or Create an Account to see details.
Relationship, Services, Value
Overall, the first transition from AQuity Solutions to IKS Health was pretty smooth. The main team I...
Login or Create an Account to see details.
Operations, Services
I wouldn’t say IKS Health exceeds our expectations. They do what we thought they would. To exceed...
Login or Create an Account to see details.
Relationship
IKS Health’s current leadership is accessible, so if there is something going on, we can reach out,...
Login or Create an Account to see details.
Operations, Services
IKS Health does a good, competent job of working with the providers. It took some time to get there,...
Login or Create an Account to see details.
Loyalty, Value
We were hoping the providers would be able to see more patients with the system, and we haven’t...
Login or Create an Account to see details.
Services
Scribe turnover has been a bit of a challenge. I think that is because a lot of the scribes are in...
Login or Create an Account to see details.
Services, Value
The health system had been in contact with IKS Health and recommended them to us, so we went along...
Login or Create an Account to see details.
Relationship
IKS Health does not consistently exceed our expectations. We are not delighted with the firm, but...
Login or Create an Account to see details.
Operations, Services, Value
We implemented IKS Health's services because of staffing issues in our clinic. I was able to...
Login or Create an Account to see details.
Relationship, Services
IKS Health has been great with everything we have needed.
Login or Create an Account to see details.
Relationship, Operations
We started the project and moved very quickly. The firm has been very responsive. We have a true...
Login or Create an Account to see details.
Operations
We are still learning the firm's team members, but they are highly skilled. They are trained in the...
Login or Create an Account to see details.
Operations
If someone is looking for a transcription service, I don't think they can go wrong with what IKS...
Login or Create an Account to see details.
Relationship, Operations
From the beginning of the implementation for the providers, we have been having weekly surveys with...
Login or Create an Account to see details.
Loyalty
The most important outcome is provider satisfaction, and provider satisfaction always equates to...
Login or Create an Account to see details.
Operations, Value
IKS Health is taking the pressure off the providers in terms of worrying about what is being talked...
Login or Create an Account to see details.
Relationship, Operations, Services
We haven't had the issue lately, but because of communication, when a scribe wasn't available,...
Login or Create an Account to see details.
Operations
The scribes we have had have been good. They will scribe and interact with the physicians and...
Login or Create an Account to see details.
Operations, Value
The service is pricey, but I do appreciate the flexibility that IKS Health has provided for us to...
Login or Create an Account to see details.
Relationship, Services
IKS Health needs more lead time when scribe turnover occurs. Our processes don’t always allow...
Login or Create an Account to see details.
Operations
It would be helpful for IKS Health to have more flexible contract options. For example, if we wanted...
Login or Create an Account to see details.
Services, Value
We have tracked physician access to the EMR after hours, and it has gone down considerably using IKS...
Login or Create an Account to see details.
Operations
IKS Health has a strong train-the-trainer approach, so we don’t have to use our own resources to...
Login or Create an Account to see details.
Relationship, Services, Value
With virtual scribe turnover, the account-management team that I was assigned at IKS Health is...
Login or Create an Account to see details.
Relationship, Services
The team member who manages the scribes knows the physicians in and out. They could tell me every...
Login or Create an Account to see details.
Relationship, Services
IKS Health provides a good service. They have gone above and beyond with clear communication and...
Login or Create an Account to see details.
Relationship, Value
We have seen increased provider satisfaction and less pajama time. A lot of providers have benefited...
Login or Create an Account to see details.
Operations, Services
IKS Health does what we hired them to do extremely well. There have been one or two off cases with...
Login or Create an Account to see details.
Operations
From a training perspective, our charting is pretty nuanced. Every sales team comes in with the...
Login or Create an Account to see details.
Relationship, Operations
Our overall experience was really good. IKS was really easy to communicate with. Their feedback was...
Login or Create an Account to see details.
Operations
IKS Health worked with our timeline when we decided to speed things up, and that was super helpful....
Login or Create an Account to see details.
Relationship, Services
From an operational perspective, IKS Health has exceeded our expectations with the team that we have...
Login or Create an Account to see details.
Loyalty, Operations
IKS Health has a kind of catch-22 in that, as any new technology comes into play, older technology...
Login or Create an Account to see details.
Relationship, Services
IKS Health is great about sending surveys, and I hear comments from our staff members saying that...
Login or Create an Account to see details.
Relationship, Value
Unfortunately, turnover happens often with IKS Health. That is probably our biggest complaint that...
Login or Create an Account to see details.
Relationship, Operations, Services
IKS Health has been a great partner during a transition, and even though they know the solution is...
Login or Create an Account to see details.
Services, Value
Using IKS Health, we have seen improved same-day closures. Usually, if there is a little time, the...
Login or Create an Account to see details.
Relationship
The quality of IKS Health's staff and consultants is a broad spectrum. We sometimes get somebody who...
Login or Create an Account to see details.
Loyalty, Relationship, Value
Today, I would not buy IKS Health's service again. At the time, their service was the best option....
Login or Create an Account to see details.
Operations, Services
We have scribes that are in India. If the conversation isn't flowing in exact medical terms, the...
Login or Create an Account to see details.
Value
IKS Health avoids charging for every little thing. I haven't seen anything too strange. Things...
Login or Create an Account to see details.
Relationship, Value
IKS Health does a good job. The scribes rarely change. Also, if I need some support outside of the...
Login or Create an Account to see details.
Relationship, Operations
We have turnover and quality concerns with IKS Health. There is turnover with all of these firms....
Login or Create an Account to see details.
Relationship, Operations
We have a lot of services outside of IKS Health that are related to helping providers with the EMR....
Login or Create an Account to see details.
Loyalty, Relationship
If someone were considering IKS Health, I would say to go to an in-person firm first just because...
Login or Create an Account to see details.
Relationship
There is turnover within IKS Health's middle management, not just with the scribes. That makes...
Login or Create an Account to see details.
Relationship, Services
IKS Health has a lot of support. The support has been good. The caveat is a couple of the people are...
Login or Create an Account to see details.
Loyalty, Operations, Services
If there is importance with the virtual side of a service like IKS Health's, making sure that there...
Login or Create an Account to see details.
Services, Value
We have all the signal data and feedback from the providers about IKS Health. We are seeing good...
Login or Create an Account to see details.
Relationship, Services
Overall, a majority of providers seem to be satisfied with IKS Health's service. Since using IKS...
Login or Create an Account to see details.
Operations, Services
Especially lately, there have been a few more quality concerns with IKS Health. But overall, the...
Login or Create an Account to see details.
Value
IKS Health is charging us for services that we are currently not really getting. We have a minimum...
Login or Create an Account to see details.
Relationship
The firm is fine. They are meeting my needs. They are a good company. I have recommended them.
Login or Create an Account to see details.
Relationship
My main complaint is that for the first handful of months, IKS Health didn't really invest in a...
Login or Create an Account to see details.
Services
My billings have gone up because I'm more comprehensive. Litigation risk has gone down because I'm...
Login or Create an Account to see details.
Relationship, Operations, Value
I trained the scribe, so if they aren't accurate, I tell them to fix the issue. My current scribe...
Login or Create an Account to see details.
Services, Value
Using IKS Health has lead to improved workflows and less time scribing.
Login or Create an Account to see details.
Relationship
The AQuity Solutions team that is assigned here always exceeds my expectations with their partnership....
Login or Create an Account to see details.
Relationship, Services
There have definitely been some negative situations where we have gotten a lot of turnover. We have...
Login or Create an Account to see details.
Operations, Services
We have the opportunity to have same-day closures. It takes time and education for the scribes to...
Login or Create an Account to see details.
Relationship, Services, Value
I definitely think I have seen a decrease in time spent working outside scheduled hours, meaning...
Login or Create an Account to see details.
Relationship, Value
There was a change in a charge that apparently happened a while ago and took me by surprise recently...
Login or Create an Account to see details.
Operations, Services
With a clinician who is getting a scribe and who has had a live or in-person scribe before, there is...
Login or Create an Account to see details.
​
Featured Report
Preferences