2025 Best In KLAS Virtual Sitting & Nursing

Performance

Virtual Sitting & Nursing 2023

19 September 23 | Ciera Walker and Schafer Jackson

Virtual sitting and virtual nursing solutions are receiving attention from healthcare organizations. Although the use of virtual nursing especially is not yet widespread, and although both use cases often require a significant up-front investment in equipment, organizations are interested in their potential to improve patient outcomes, alleviate staffing shortages, and reduce costs. This report—KLAS’ first about virtual sitting and nursing—is an early look at customer experiences and the positive outcomes (clinical, financial, and operational) organizations are seeing in this space. Broad market insights are also shared. KLAS will continue collecting data on virtual sitting and nursing software and share insights as the market grows.

Provider organizations are facing workforce shortages and financial instability. care.ai aims to help organizations with these challenges via their Smart Patient Rooms product, which is virtual care hardware that supports healthcare staff with virtual nursing, monitoring, and predictive analysis powered by AI. This report offers an early look at care.ai’s customer experience.

Patients that require frequent monitoring or sitting can quickly put a strain on healthcare organizations’ staff. AvaSure seeks to reduce this burden with their all-in-one virtual sitting platform, supplying both hardware and software that allows one person to monitor and communicate with multiple patients in real time. KLAS reported on AvaSure in September 2021 , and this report offers a second look at how the customer experience has changed over the last two years.

	Overall performance score (100-point scale)	Trend (2024-2025)	# of unique orgs	Culture	Loyalty	Operations	Product	Relationship	Value	Market energy

Collette Health Remote Patient Observation	92.8	+4%	28	A	A	A	A-	A+	A

AvaSure AvaSure	90.2	+1%	42	A	A	A-	B+	A	B+
	0.0	100.0

	Overall performance score (100-point scale)	# of unique orgs	Culture	Loyalty	Operations	Product	Relationship	Value	Market energy

care.ai Smart Patient Rooms L	91.3	6	B+	A+	A-	A-	A	B+

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