AvaSure Commentary
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Subject Expert
Schafer Jackson
Research Director
Commentary Summary
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User Commentary
Product
Thanks to AvaSure, our fall scores have plummeted. We are also using the system for drug watch and...
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Product, Value
We have been having good success with AvaSure. The product has decreased patient falls quite a bit....
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Product
The biggest strengths of AvaSure are the capabilities of the camera. It is a 360-degree camera, so...
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Product
We use AvaSure for patient safety almost all the time, and I would like to have an AvaSure camera in...
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Relationship, Product
We bought the AvaSure products, and we have not had a lot of breakdowns. We are not getting...
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Operations, Product
There is one little glitchy thing that seems a little tough for the users. On the new monitors, we...
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Product
Sometimes someone will go and plug an AvaSure camera in and forget to tell us, and there is often a...
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Product
I wish there were more options with the language services in AvaSure. There are a ton of language...
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Relationship
AvaSure is a partner to us. They have been our partner for a long time, and they want to work with...
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Relationship, Product
The way that AvaSure helps organizations develop programs can be very advantageous for larger health...
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Value
AvaSure's system costs a lot of money. It is the best-in-breed system for telesitting, but other...
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Value
If an organization is with AvaSure for long enough, they can get to a place where they won't get...
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Relationship
One good thing about AvaSure is that they are consistent. They may not always deliver everything...
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Product
I think AvaSure is the best system for telesitting right now. However, technology is evolving so...
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Product, Product, Value, Value
AvaSure has had a highly positive impact on sitters. AvaSure has been very helpful with confused...
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Relationship, Relationship, Product, Product
I like the two-way conversation in AvaSure; that has been a helpful feature. I especially like the...
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Product, Product
AvaSure could improve staffing for the virtual monitoring attendance. It is not a current problem,...
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Relationship
AvaSure is delightful to work with. They have been very responsive. I would particularly note that...
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Loyalty, Product
We are implementing massive platforms for integration, but AvaSure's product stands alone right now....
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Value
AvaSure is pricey. AvaSure will lose some customers because of their price point. The quality of the...
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Product, Value
Some outcomes we have seen from this product are lowered numbers of falls and all kinds of safety...
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Product
The product works very well. We have a few instances of downtime, but we are stretching the product...
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Product
We haven't really seen a very user-friendly dashboard that shows the improvements of the AvaSure...
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Culture
AvaSure oftentimes tries to sell us things, but they are very responsive, and we have met very...
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Culture
AvaSure has given us deals on certain things. We did have a situation where it seemed like we were...
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Relationship
AvaSure is very responsive if there is a technical issue. They always respond immediately and help...
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Relationship, Product
We have had challenges, but the challenges aren't really related to AvaSure; they are related to...
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Relationship
AvaSure is very receptive. They check in often enough, and they listen to our feedback and what...
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Product
AvaSure’s AI features are more effective than a bed alarm because we are actually watching the...
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Relationship, Operations
AvaSure has the best project management approach of any of the vendors that I have dealt with....
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Value
We have used AvaSure to reduce falls and to keep our patients and staff safe. We have also seen an...
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Culture, Value
There is an upcharge for everything in AvaSure. For example, the system is capable of having...
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Product, Value
AvaSure 360 enables staff members to virtually monitor patient safety more efficiently through...
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Loyalty, Product
If we could turn back time knowing what we know now, I could very much see us choosing a different...
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Operations
We did some education with AvaSure 360, and we thought we had explained what we needed to the...
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Relationship
AvaSure is trying their best to hear our feedback. They listen and put forth efforts to resolve...
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Value
AvaSure 360 seems to be costly in relation to other vendors in what they provide. That is what makes...
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Culture
We requested updated quotes and an upgraded educational package months ago, and we still haven't...
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Relationship, Product
The vendor hasn't come through on fixes for things that have been brought to their attention. For...
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Product, Value
The product helps patients that want but don't necessarily need people they can talk to in their...
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Product
There are some kinks in the technology that make the system go in and out, and we have to call to...
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Relationship
The vendor is very good at connecting with me if I need any information or training. The vendor is...
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Relationship
I am pushing AvaSure 360 to do things that it isn’t really designed to do. I am really pushing for...
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Value
AvaSure 360’s use cases for telesitting provide a huge return on investment. Instead of having...
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Relationship
I am very satisfied with AvaSure’s communication and responsiveness. With a lot of vendors that we...
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Product
AvaSure provides a platform that allows us to provide real-time monitoring, both for fall prevention...
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Loyalty
AvaSure needs to merge things with or acquire an AI tool. I don’t think the vendor is going to be...
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Product
We run into a few trouble spots. We are not able to talk to our EMR through the AvaSure system, and...
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Product
I would tell a potential customer to look around at other systems. All systems offer similar things,...
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Relationship, Product
We would like AvaSure to improve the repair process. We usually have to put the cameras in boxes and...
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Operations, Product
We have a lot of cameras to utilize, and we do a lot of the training of the nurses, patient care...
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Loyalty, Value
We definitely expect to decrease our physical, one-to-one safety sitters with AvaSure 360. The more...
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Relationship, Operations
We have regular consulting meetings with AvaSure's clinical expert. The vendor sends us eLearning...
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Value
Our equipment from AvaSure is at the end of its life. The Online Reporting of Nursing Analytics...
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Product
AvaSure is testing AI functionality right now to have the computers or cameras track whether...
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Operations
It usually takes a couple of weeks to properly train someone on the system. The training is pretty...
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Operations, Operations, Operations, Operations, Operations, Operations
We had some technology issues during the go-live that the trainer and I were trying to escalate and...
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Product, Product, Product, Product, Product, Product
Overall, AvaSure 360 does what it is supposed to do, but we do have several hiccups. Right now, we...
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Product, Product, Product, Product, Product, Product, Value, Value, Value, Value, Value, Value
The cameras are only good for three years, and I wouldn't consider that to be great. Also, some of...
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Relationship, Relationship, Relationship, Relationship, Relationship, Relationship
AvaSure’s service is not proactive. They don't tell us of issues or alert us of potential problems....
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Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product, Product, Product
AvaSure’s chief nursing officer drives research and is very interested in it. That is a really...
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Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product, Product, Product
AvaSure has a strategy team that meets with organizations to talk about KPIs. The team helps to...
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Product, Product, Product, Product, Product, Product, Value, Value, Value, Value, Value, Value
Our sitter hours have improved while using this solution, and that allows the staff members to get...
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Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Loyalty
We selected AvaSure because some of the other hospitals in our system were using them already....
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Relationship, Relationship, Relationship, Relationship, Relationship, Relationship
I would buy this product again, but we need more integration, and then I would think about how we...
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Operations, Operations, Operations, Operations, Operations, Operations
The trainer that came here was fantastic, and the trainers were really great when we first went live...
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Value, Value, Value, Value, Value, Value
If we want to integrate the product, it is going to cost more money, and it would be nice to be able...
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Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product, Product, Product
There is value in having a person on the other side of the camera who can be a human voice and talk...
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Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Operations, Operations, Operations, Operations, Operations, Operations
The vendor does a webinar, and they hold a conference every year. They do a panel of their virtual...
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Product, Product, Product, Product, Product, Product
Customers should do a really good assessment of their rooms to make sure that the equipment fits and...
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Operations, Operations, Operations, Operations, Operations, Operations
One thing AvaSure told us that I always found really helpful was that it takes a good 6 months for...
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Relationship, Relationship, Relationship, Relationship, Relationship, Relationship
Patience is important. AvaSure 360 is new, and it is growing. It is a process. Customers should get...
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Relationship
Most of the issues are on our end as far as camera maintenance goes. We just have some things that...
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Value
The outcomes we have seen from this product are an increased level of patient observations, staff...
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Value
Our goal in implementing AvaSure 360 was to decrease the number of falls that led to injuries. I...
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Product
AvaSure provides us with a software solution through which we can virtually monitor our patients....
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Loyalty
We looked at Epic as a vendor, but we would have had to buy and install our own cameras. We went...
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Operations
The vendor’s main strength is their implementation team. The team comes with a project manager, a...
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Loyalty, Product
As technology evolves, I would love to see an AI product from AvaSure. The best possible improvement...
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Product
Since the COVID-19 pandemic, virtual care has been a genie let out of a bottle. There is no way we...
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Relationship
AvaSure 360 started off as nurse friendly. The vendor listens to the voices of their customers, and...
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Operations, Product
To be successful with the solution, customers should make sure they have stakeholder buy-in and...
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Value
We have been very successful. We have had some good catches. The total number of falls has decreased...
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Value
When hardware is broken, returning it is expensive. That is the biggest complaint of the hospital....
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Relationship
AvaSure's leadership changes a lot, and they don't communicate when somebody leaves the company. I...
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Relationship, Operations
A key strength is AvaSure's education and technical support teams. They are very prompt in...
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Relationship, Product
We have had a lot of glitches that have caused a lot of problems with our user support team; things...
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Value
We have to purchase little things, like signs that go outside the patients' rooms so that people...
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Product, Value
The solution provides video monitoring for patients. People can act as safety sitters and watch...
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Relationship, Product
AvaSure is good at communicating changes that are coming. They are also open to workflow changes...
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Relationship, Product
Customers should set up practices and make sure they have direct communication with AvaSure’s IT...
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Operations
AvaSure does a good job of providing enough training. When updates happen, the vendor provides some...
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Product
From an EMR perspective, the challenge with AvaSure's product is that it doesn’t live in our EMR....
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Relationship, Value
AvaSure has a great support model for reaching out and connecting, but in the end, AvaSure's...
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Relationship, Product
The vendor has grown big now, so their responsiveness to some of our issues has been different. For...
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Operations, Product
We got into the program without much assistance from the vendor, and we have had to explore a lot of...
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Relationship, Product
Customers need to communicate very closely with the safety observation specialists and make sure...
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Operations
AvaSure has done some training classes on-site, and they like to promote less documentation than I...
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Loyalty, Relationship
The vendor wants us to succeed and to do well. AvaSure does have a vision; they do have things...
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Relationship
AvaSure has a good product. I love the two-way cameras. They have been a huge change, and I am glad...
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Product, Value
We have seen a decrease in falls and tubes and lines being removed. The system has also helped stop...
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Product
If we want to call a nurse at a hospital with AvaSure 360, that is hard because we have to dial...
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Value
Customers should fight to get more cameras because most hospitals need more, but everything is about...
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Loyalty, Relationship, Product
From the get-go, we had issues with the software connecting as well as audio and video issues. We...
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Product, Value
The cameras come in boxes that are really huge, and there are smaller ones, and they are all really...
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Product, Value
One of our hospitals went live with the two-way cameras, and in less than one year, they were able...
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Product
It is nice to see numbers that don't usually get reported. That brings to light that there are still...
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Product, Value
The ease of use of the product is good. We are at a much better point with the product working as...
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Relationship, Product
Some of the software pieces need to be fixed; AvaSure should fix those before they offer the...
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Product
The vendor’s greatest strengths are their technology and overall model. Their database speaks for...
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Relationship
We have had some mechanical issues with our cameras, and I would hope that there would be a more...
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Loyalty, Value
When we first started with AvaSure 360, it was challenging because we were switching over to new...
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Relationship
I keep in touch with different folks in the vendor’s organization pretty frequently. The vendor is...
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Product, Value
The vendor has a data analytics database, which is helpful. We can aggregate data and share it with...
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Relationship
The vendor is pretty responsive when the IS team reaches out to them with problems. I hear certain...
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Product
Patients still manage to tip the cameras over sometimes. It might be better if the cameras were...
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Loyalty
We looked at a couple of other vendors before choosing AvaSure. A lot of vendors had software tools...
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Value
One of the biggest things that we hoped to achieve and succeeded in doing with the product was...
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Product, Value
Our techs can monitor patients while off-site; the techs don't have to be at the hospital anymore....
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Product
AvaSure 360 offers canned phrases in many different languages, and the system can tell the patients...
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Product
We continue to struggle with some pieces of the system. Sometimes cameras go offline, and our people...
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Relationship
AvaSure is good at communicating things. When there is a concern about something, the vendor emails...
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Operations
AvaSure did a nice job when we first implemented the system. The vendor provided a lot of...
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Product
We would like to see better integration between AvaSure 360 and our EMR. We are willing to work with...
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Relationship
The vendor is very knowledgeable and organized. They gave us the whole package, and we didn't have...
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Relationship
Overall, AvaSure provides a good service for something that is truly a need. The vendor puts on...
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Product, Value
I would tell an AvaSure customer to start small and then slowly work their way up. The job of the...
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Loyalty, Product
AvaSure 360 is definitely a long-term, viable solution. We would like to see the product's use...
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Relationship
AvaSure does a great job of being proactive. The vendor always keeps us in the know about what is...
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Relationship
AvaSure as a vendor overall is fabulous, extremely responsive, flexible, and nimble. Every place is...
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Loyalty
We will likely get to the day when we are going to want technology like AvaSure 360 in all of our...
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Loyalty, Value
Right out of the gate, the moment that we were able to leverage one person to support more than one...
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Product, Value
People measure outcomes very differently depending on where they are in terms of defining an avoided...
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Loyalty
We recently pushed AvaSure’s latest and greatest version to an enterprise level, and that was...
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Relationship
Our push to the enterprise level was fabulous. We have outstanding bugs, and there are always...
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Loyalty, Product
We have an EHR, and ultimately, it would be fabulous if the data mapped from the vendor's solution...
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Loyalty
We chose AvaSure because their model, hardware, software solution, and responsiveness to us and our...
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Relationship
We would tell others that they really need to understand what their true needs and gaps are....
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Relationship
AvaSure's people are active listeners when we have other needs that are creeping up. The vendor is...
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Loyalty, Relationship
Just like everything else, healthcare will continue to evolve. So AvaSure should continue to keep...
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Loyalty
AvaSure 360 will remain very viable. We are in crisis right now. We don't have the staff, the...
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Loyalty, Product
AvaSure has done a really good job because they have made their hardware nimble enough to support...
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Value
We are always running short on one-to-one patient safety attendance. Attending safety things used to...
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Product, Value
We have telesitting observers scheduled around the clock, and we are continuing to grow that...
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Relationship
The support team does a very good job. There is an opportunity in training the new support folks and...
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Operations
AvaSure 360’s go-live was the smoothest go-live I had ever done. The person that the vendor sent out...
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Product
AvaSure 360 used to have recording functionality, but that was removed from the application. We...
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Product
AvaSure 360’s hardware is okay but not great; it is what it is. I think the system's footprint is...
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Product
We would tell someone implementing AvaSure 360 that they need to get a decent ratchet set and that...
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Value
Sending the devices back requires customers to have boxes to send things back in. The vendor...
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Loyalty
AvaSure 360 is basically an industry standard. A lot of other sites use the system, and AvaSure 360...
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Product
Our end users don't have any problems with AvaSure 360. The solution has been around for many years....
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Relationship
AvaSure has a very good support system. We call up the support team, and there is usually somebody...
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Loyalty
We decided to continue with AvaSure 360 because everybody was comfortable with the product from the...
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Product, Value
We have had several catches, so AvaSure's product has helped there. The problem we had was that...
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Operations
We had plenty of educators for all of our campuses. The vendor trained the staff well, answered...
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Relationship, Product
We have had a couple of camera issues throughout this year. The cameras quit working, and we swapped...
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Product
The camera has been amazing. AvaSure 360 is a lot more advanced than our previous system. It does a...
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Relationship
We have a go-to person who has a direct line to AvaSure. We have a great support system; we talk all...
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Relationship, Operations
Whenever we need help, AvaSure is available. The only weakness is that the vendor's resources change...
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Product, Value
Now that we have the product, we would be lost without AvaSure 360. We had to take the program down...
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Product
When we were first launching AvaSure 360, we had doubts. We did not really believe the system would...
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Product
The thing we like better about AvaSure 360 compared to some other products is that we can watch...
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Value
AvaSure partners with us and gives us secondary sets of eyes on our patients, and that improves our...
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Operations, Product, Value
When we went live with AvaSure 360, we had a significant decrease in the overall number of patient...
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Operations
We would tell customers who are implementing the product that AvaSure provides customers with...
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Value
When we went live with AvaSure 360, we hoped to eliminate all of our sitter roles, but we knew...
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Relationship
We haven't renewed or upgraded enough with AvaSure. When we call the support team, our wait times...
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Product
The AI technology for the sitting and nursing platforms could stand some enhancements. Even from a...
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Product
Before we launched a pilot phase with the program, we expected some better functionalities. The...
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Product
For the sitting platform, there is a lot of toggling back and forth between programs, and that can...
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Loyalty, Relationship, Product
We have been a customer of the sitting functionality for years, and I am not sure when we initially...
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