AvaSure Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
If somebody were considering AvaSure, I would recommend it. I would say the vendor is involved. It...
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Operations, Product
We went live a while ago and have had upgrades since then. That process has been pretty effective. I...
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Operations
AvaSure has some opportunities when it comes to training. The struggle we have with the ongoing...
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Product
What AvaSure should do and what it actually does is so dependent on the hospital using it, and that...
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Relationship, Product
There are still some simple needs that AvaSure could work to meet and some improvements that could...
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Relationship
The reason I don't give AvaSure a full score for support is that they sometimes have trouble fully...
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Culture, Value
The system does exactly what it is supposed to do. It works as AvaSure says it does. AvaSure does...
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Loyalty, Product
Today, the product does not meet all of our functionality needs. There are some integration pieces...
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Relationship
The involvement from AvaSure is pretty good. We have a regular meeting with them, and it includes a...
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Loyalty
I certainly hope AvaSure is part of our long-term plans, and it should be. We monitor several...
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Product
I consider the on-site nurses to be the end users, and there could be some improvements because the...
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Value
We monitor several hospitals from one location, so it is tough to say how the solution impacts...
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Value
We have been able to decrease the utilization of our one-to-one sitters, so that could be saving us...
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Product
The globes on the cameras themselves are very easy to scratch, and we have complications with them....
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Product
There are voice prompts in the system that have been very beneficial. We can just click a button. If...
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Relationship
When we interact with the vendor, they are very receptive. As a matter of fact, if we have events,...
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Relationship
One way the vendor could improve is perhaps by increasing the staffing of our virtual monitoring attendants....
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Product, Value
What we like about the product is the two-way conversation that occurs with the patient and the...
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Loyalty, Product
AvaSure's system is good, but there are other solutions out there, so my recommendation to someone...
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Product
Our needs have evolved since we first went live with AvaSure's system. For example, I would like a...
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Operations
For training, AvaSure has tip sheets and go-live support for the initial implementation, but after...
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Loyalty
There are a lot of new things in the market, and AI is something that we would like to look at. So...
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Product
We would buy AvaSure's system again, but we would probably look at redundancy a little more because...
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Product, Value
Sometimes if the AvaSure hardware is broken, we have to ship it out and get labels, and that is a...
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Relationship
AvaSure proactively communicates with us, especially around cybersecurity. If the cameras have some...
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Product
Before AvaSure's system's implementation, we used to have one-on-one patient monitoring, and we...
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Operations, Product
AvaSure’s technical teams are very knowledgeable, but reducing the downtime during implementations...
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Relationship, Operations
AvaSure’s support is the only issue I have heard of from staff. They don't know who to contact. We...
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Relationship, Product
I love AvaSure and the cameras. I don't hear any complaints about things going down. If they do go...
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Product, Value
I haven't seen any extra charges from AvaSure, so we are good. AvaSure has been good to work with....
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Product, Value
We have AvaSure cameras across multiple facilities, and we have a central person monitoring sitters....
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Operations
AvaSure is just very organized. They do a great job of teaching our staff. They make sure they...
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Product
AvaSure requires a lot of clicks from the telesitters. However, I don't necessarily think that is...
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Relationship
AvaSure has been consistent for the past few years. Every time we want to expand, they have been...
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Relationship, Operations
AvaSure is not as communicative when we aren't doing upgrades. We are typically the ones to reach...
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Product
I think AvaSure does the best they can with integration, but sometimes that is a little bit more...
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Loyalty
Obviously, everyone wants cheaper things, so I would say AvaSure’s price point could decrease a...
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Value
I would probably not buy this solution again, but only because there are so many advancing options...
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Product, Value
We have for sure seen some financial benefits from using AvaSure. We historically have done a lot of...
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Loyalty
AvaSure is not part of our long-term plans, and the rationale has nothing to do with AvaSure's...
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Culture, Value
The vendor knows they are best in class for one-to-one safety care, so their pricing model starts...
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Operations
AvaSure’s implementation services are best in class. The project management and the on-site support...
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Product, Value
The AvaSure dashboard that the virtual sitters operate out of is very well designed and intuitive...
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Relationship, Operations
AvaSure knows how to do a go-live for sitting. It is like a well-oiled machine with them. They send...
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Product, Value
AvaSure is the Cadillac of virtual safety observation. The vendor has a great product and has been...
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Product
AvaSure could have a quicker solution for unplanned downtimes. We have had a couple of instances of...
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Culture
I would tell someone thinking about implementing AvaSure to be fully knowledgeable about the...
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Relationship, Operations
AvaSure has a really well-honed project management team. They are very easy to work with, and they...
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Value
With AvaSure, we have saved hours of paying one-on-one sitters, and that has been a nice return on...
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Product
AvaSure is not really integrated with our EHR solution or our call light system. When we have a stat...
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Operations, Product
Sometimes our end users struggle with adapting to the layout and the functionality of AvaSure. There...
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Relationship
There is some type of disconnect, and I don't know who to refer issues to with AvaSure. But the...
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Relationship
Sometimes when we have issues with AvaSure cameras, we don't know whether those issues are our IT...
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Value
AvaSure's solution is great at reducing our sitter falls, and it helps the staff members feel more...
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Operations
I don’t send a lot of training to the staff members who use AvaSure's solution daily because they...
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Operations
AvaSure did really well with the implementation. They gave us a policy to demonstrate, and they gave...
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Product
The AI features in AvaSure have helped us identify what trends are happening and where to really...
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Product
AvaSure has reached out on a couple of different occasions to talk about telehealth nursing and...
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Product, Value
From using AvaSure, we have seen our falls decrease quite a bit, and we have been able to make early...
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Product
There is still an opportunity for AvaSure to help with staffing shortages. The system hasn't really...
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Product
When I first started, the machines kept going down. I'm pretty sure the vendor did an upgrade, and...
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Operations, Product
Learning how to go into AvaSure to look at the numbers and see the potential falls was a process.
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Relationship
If something is wrong, the support people get on top of it. If I have problems, I can call someone,...
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Product
This solution and its outcome are excellent. If we could get more people to use AvaSure, that would...
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Value
I really like AvaSure because it prevents falls maybe 90% of the time. If we have someone who is...
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Product
I would buy AvaSure's system again, but I know that there are other players on the field now. When...
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Operations
With AvaSure, we are very self-sufficient. We were internally hosted, and when the vendor did help...
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Product
AvaSure's system isn't integrated with anything in our platform. It is just a standard product. It...
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Relationship
AvaSure has excellent customer service, and they get us help and upgrades. We have had regular...
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Product, Value
By using AvaSure's system, we have definitely seen a decrease in falls. We have been using AvaSure's...
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Operations
The vendor is giving us some training on a new dashboard, and it has more than I even knew. We would...
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Product
In all the years I have been using AvaSure, we have only had one camera go down, and that was...
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Product
I wish we had one product that did telesitting and virtual nursing. AvaSure may have that...
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Product, Value
We are using AvaSure to help with safety events. It is very user friendly, and it has helped with...
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Relationship
AvaSure's support is very timely, and I like the fact that it is interactive. The vendor shows a...
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Product
We have seen clinical, financial, and operational outcomes as a result of using AvaSure. We have...
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Product
Things are nice with AvaSure because we have monitoring staff software and hardware all in one...
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Relationship
We would like AvaSure to escalate issues before we find them. AvaSure has access to all our systems,...
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Loyalty
I have a feeling that AvaSure probably won't be part of our long-term plans, but we haven't decided....
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Product, Value
AvaSure is a little pricey. Everyone is creating some sort of technology for virtual nursing or...
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Product
I would buy AvaSure's solution again. I think it was a good avenue to go to. I like AvaSure's mobile...
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Product
AvaSure rates just above the middle of the road for meeting all of our needs, and that might be our...
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Product
We would like to be able to integrate AvaSure with our EMR. We are limited in our use of AvaSure; we...
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Operations, Product
We did a downtime on AvaSure to upgrade to the most current version, and that did not necessarily go...
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Operations
AvaSure’s training is just video modules that have yet to be updated. The videos are consistent with...
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Loyalty, Relationship
The working relationship between our organization and AvaSure has come a long way. We were actually...
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Product, Value
We have actually seen some pretty impressive outcomes with AvaSure. We have done a couple of...
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Relationship, Value
Avasure has helped us improve clinically and financially. We have seen a great decrease in falls and...
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Relationship
AvaSure is very prompt whenever we send them a case, and the follow-up has been excellent. The...
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Loyalty
We are going to be tapping into AvaSure's newest features, and we haven't had that ability in years....
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Product, Value
With AvaSure's system, we are concentrating on fall risks, special cases, and high-risk patients....
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Relationship
AvaSure's support is excellent. The support people are extremely patient and will troubleshoot with...
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Loyalty, Relationship, Product
AvaSure has a really good product. AvaSure is now helping us innovate and integrate with our other...
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Operations
I actually implemented AvaSure at another organization before I came to my current organization. I...
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Product, Value
AvaSure's impact has been highly positive. Before, the nurses were reluctant to label somebody as a...
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Operations
AvaSure doesn't really have ongoing training unless we do an upgrade or add something on. They have...
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Product, Value
It took the nurses a little while to realize that they could proactively put AvaSure in a patient's...
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Product
We have high-risk patients who still need a physical sitter, but we also use AvaSure for the safety...
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Operations
The advice I would give to someone looking at AvaSure is that they should have the kickoff meeting...
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Loyalty
As of right now, AvaSure is part of our long-term plans. I am not really familiar with their other...
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Product, Value
We primarily use the system for sitting right now. We have had a lot of good outcomes with AvaSure,...
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Value
When comparing the expenses of AvaSure and another product that we have seen, I think the other...
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Product
One suggestion I have for AvaSure is to use AI. We are now in an AI era, and I have seen another...
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Product
Our biggest hang-up with the equipment is that there are glitches from time to time. There are...
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Relationship
AvaSure is a great company to work with. I have people I can call or email at any time, and they...
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Value
The cameras are expensive, so potential customers should run their own financial reports to see...
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Loyalty, Product
I am very happy with how the AvaSure system works and its quality. The product is what AvaSure says...
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Operations
There is always room for improvement, but the implementation was a pretty smooth process. The...
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Value
With AvaSure, we have seen a decreased use in our one-to-one sitting in the hospital, so we are...
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Product
AvaSure's system actually isn't integrated with our EHR at all. That would be nice. It would...
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Value
AvaSure delivers new technology; it isn't free. The question is whether I can afford it. AvaSure's...
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Product
If we could integrate the AI components of the product and if I could get some reporting to help me...
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Relationship
AvaSure's program is really good, and I have had a great experience with support. I feel extremely...
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Value
An outcome we have seen from using this solution is around labor costs. We don't have to deploy...
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Loyalty, Value
I have already recommended the system. One of the big things that we are looking into is our sitters...
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Value
One outcome as a result of this solution is definitely decreased falls. We have also seen an...
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Value
The vendor probably already knows this, but they have probably saved a bunch of lives with this...
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Loyalty, Product
What stands out about the product is just the way it effectively monitors our patients, their...
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Relationship
AvaSure is really helpful as far as communication goes. A lot of the vendor's team members connect...
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Relationship
There have been a couple of times when I have needed help with navigating things, and each time that...
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Product, Value
We are able to reduce our in-person one-to-one sitters. The system has also helped with violence...
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Product
I feel like we could do more with what we have from AvaSure. I feel like we can utilize the new...
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Relationship, Operations
For the implementation, AvaSure works with our IS team in the background. They have good customer...
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Product
AvaSure is a pretty easy system. We utilize it to monitor patients that are either a high fall risk...
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Product, Value
The biggest outcome for us is with the staffing. AvaSure is essentially replacing a physical sitter....
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Relationship
AvaSure absolutely keeps promises, and they are always so available to us. They have regular...
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Product
Our main problems are the prongs on the AvaSure devices. The prongs will hit against the beds and...
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Operations
I think that there is a lot of training available from AvaSure, but I wish it was live. It would...
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Loyalty
AvaSure is in my long-term plans. We see a use case where if we were to acquire another hospital...
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Product
AvaSure is not too hard for our people to use, and I think that it is pretty intuitive in that way....
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Value
If we integrated AvaSure with our EHR, it would be a large cost from our EHR side. So from a cost...
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Product
AvaSure meets our needs really well. The system and version we have don't have AI. We have one-way...
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Value
AvaSure is always showing us new technology, and I feel like they are building a lot of different...
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Product
There is one downfall to AvaSure. Getting patients discharged is difficult, especially if they are...
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Operations, Product
Sometimes the upgrades to AvaSure take a bit of time, and we don't like to have a lot of camera...
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Relationship
AvaSure has always been really good with support. Whenever we need them, they are always there to...
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Product
Our use of AvaSure has been very effective. The vendor has a system that is piggybacked on them...
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Operations
We recently had a bunch of updates done, and while AvaSure did a great job with everything, there...
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Value
AvaSure avoids charging for every little thing. They have given us plenty of things. Regarding...
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Loyalty, Product
AvaSure pretty consistently delivers new technology that meets our needs. We want to integrate...
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Relationship
If somebody were thinking about implementing AvaSure's system, I would talk about the ease of use,...
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Value
Financially, AvaSure's system saves us money on one-to-one sitters in places where we would have to...
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Value
With AvaSure, everything is à la carte, and I question some of the things. The price for...
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Relationship, Product
I like that AvaSure’s employees are friendly and try to be timely with their responses if I have...
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Relationship
To get ahold of AvaSure, I have to call, and it can be a multiple-hour wait time for them to get...
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Value
It would be nice if the screens for the two-way cameras were sturdier and if the parts weren't so...
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Product, Value
The solution has a positive impact on nurses because they aren't having to sit one-to-one with...
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Value
The biggest outcome is that we have had a reduction in our fall rates. We have also had a reduction...
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Relationship
There isn't really anything AvaSure could reach out to us about. I signed up for the emails, so I do...
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Product
I like the look of the AvaSure equipment. It just looks more sleek and modern, and the staff likes...
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Loyalty
AvaSure’s training has been good from my perspective, but I am more on the technology side, not on...
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Relationship
AvaSure’s support has been great for us, and they are always ready to help and are very proactive...
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Product, Value
We have a site where we have our AvaSure telesitters, and they are looking at a monitor that has a...
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Relationship, Product
Someone I knew was admitted to one of our rehab centers, and their family member was exhausted. I...
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Value
I would love to have more options added and to be more flexible, but those options are not there....
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Product, Value
AvaSure is working wonderfully overall. It is a great product, and we like it. The product supports...
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Relationship
The proactive service from the vendor is great. However, some of the proactiveness has to have some...
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Culture, Loyalty
We didn't get AI. That was what the vendor was selling when they were reaching out to the site and...
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Operations
We didn't have a training. AvaSure scheduled a training recently, but it was not fitting for the...
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Loyalty
We actually piloted virtual nursing at one of our hospitals without using AvaSure. It was in the...
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Product, Value
AvaSure is foundationally used to keep patients at high risk for falls safe from harming themselves....
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Product, Value
Before using this technology, we had staff members called patient observers. They provided...
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Product
The unintentional benefit of the system is unfortunately that we have witnessed and captured abuse,...
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Relationship
We have had a long track record of a pretty good relationship with safety sitting. We have had a...
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Loyalty
We have been working with AvaSure for many years. Just last year, we further expanded their system...
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Product
AvaSure is easy to use. One thing we have been able to do is integrate AvaSure with our call light...
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Product
AvaSure doesn’t integrate their system with our EHR, and that is a deficiency. My techs constantly...
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Loyalty, Product
Some companies are saying that their AI solution has a 1:50 ratio, meaning there is 1 telecenter for...
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Relationship
AvaSure’s customer support team is very responsive. They are very good at being proactive. My...
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Loyalty
AvaSure did a presentation for us. The AI features that they have would not help. I didn't think...
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Product
The upgrade switch was okay with AvaSure. It was afterward that we purchased a lot of cameras from...
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Product
We have prevented a lot of safety events with AvaSure. There are some limitations to the system....
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Product, Value
AvaSure has brought a lot of transparency to different departments, especially in the emergency...
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Loyalty, Product
The telesitter monitors would like to see more AI features in AvaSure. I have heard about new...
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Relationship, Operations
There has always been really good communication and structure associated with any of the upgrades...
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Loyalty, Product
The resolution that the cameras offer in AvaSure, including the infrared service, is fantastic. The...
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Product
There are some things that can be helpful in AvaSure. For example, we can save information for...
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Relationship, Operations
An organization considering AvaSure should make sure that when they are preparing their business...
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Value
We onboarded the system as a way to reduce our in-person sitter utilization, and we have had great...
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Product, Value
Clinically, from using AvaSure, we have seen better monitoring of our highest-risk patients; before,...
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Relationship
There are not a lot of quick resolutions with the AvaSure help desk team when we have to call them....
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Product
We use AvaSure for our high-fall-risk patients or patients who are a little confused and pull at...
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Operations
AvaSure had people on-site that helped with the implementation. There was communication, and they...
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Product
There are some glitches that happen with the AvaSure cameras. And the more patients we get on the...
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Relationship
If we reach out to AvaSure, they get right back to us. And they continue working on the issue until...
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Operations, Product
AvaSure is pretty simple to use. I like that. And the commands and different languages have been...
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Value
Something I really like is the tracking of all the data that I can use on my end to report to our...
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Value
This solution has had a highly positive impact on shortages in staffing. We can put patient care...
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Relationship, Operations
We had an exceptional go-live from a support standpoint from AvaSure and the clinical educator....
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Loyalty, Relationship, Product
When we send in a monitor that was broken for any reason, it takes several months to get that...
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Loyalty, Relationship
AvaSure has told us what they are going to do with their new technology that is coming out, and it...
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Relationship
If someone were looking to implement AvaSure's system, I would say to make sure to look at AvaSure’s...
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Product, Value
Recently, as we have been using AvaSure's system, our fall rate has dropped drastically. That has...
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Operations, Product
AvaSure doesn’t have any ongoing training, but everything has gone effectively so far. With the...
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Relationship, Product
The cameras and equipment that go into a patient's room have to be really tough, durable, and easy...
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Operations
From the time that AvaSure's system was implemented, we met with a very good team to get our...
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Product, Value
With AvaSure's system, we have seen an increase in good catches, like when patients don't act the...
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Value
Since we started using AvaSure, we have seen a decrease in our fall rates compared to other...
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Relationship, Operations
The vendor sets meetings with us before we go live with the system at a site. They arrange those...
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Product, Value
We would love to see more integrations with AvaSure. We would also like to have AvaSure tied to our...
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Product
AvaSure uses AI features, and there is a privacy mode where we can see the skeletal outlines of...
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Relationship
If I have a question, I can reach out to someone at AvaSure, and they will respond quickly. If there...
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Relationship
The only thing we lack from AvaSure sometimes is responsiveness from their customer service people....
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Operations
The training has gotten better. To improve the experience, AvaSure could provide a training program...
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Product
With documenting some of the adverse effects, users have to go through a couple of steps. If that...
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Product, Value
In using AvaSure, we have seen some financial gain in terms of using more of our staff on the floor...
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Relationship
AvaSure does really well with support. They are very responsive. When I reach out with a question or...
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Product
How long the AvaSure cameras last can vary, but we have had pretty much the same cameras for many...
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Product, Value
AvaSure’s statistical alarms really push our bedside staff to get into the rooms and help our...
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Relationship, Product
In AvaSure, I would like us to be able to check off whether we escalated things to a primary care...
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Product
AvaSure gives us a very good quality product. I really like the ability to document when we prevent...
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Operations, Product
With AvaSure, one of the things that makes the system a bit more difficult during training for users...
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Product, Value
Our organization could probably utilize our cameras a bit more and use fewer physical sitters....
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Relationship
AvaSure’s support team is always available to us, efficient, and kind. The support people are always...
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Value
I'm always telling everybody that AvaSure has gone really far and that the system is worth the time,...
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Product, Value
By using AvaSure, we actually have been able to prevent a lot of safety events, like self-harm, harm...
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Relationship
Our customer service person at AvaSure is wonderful to work with. They answer all questions and are...
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Product
I would tell others looking at AvaSure that their customer service is wonderful. Their data...
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Product
I don't know whether we have upgraded anything or had any new technology since I have been on board....
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Operations
We just expanded AvaSure. One of the vendor's educators just did a training for us, and they were...
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Product, Value
We use AvaSure for remote observation of patients who are fall risks or if patients are pulling on...
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Value
We ask for extra things, but there are significant costs.
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Product
I would tell other providers to do some trial runs with multiple solutions.
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Relationship
We got an unsatisfactory response from the vendor. They finally came out and fixed an issue, but...
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Operations
Implementation was a mess. It was delayed by a long time.
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Product
There is a wifi device, and the system gets frequent glitches. The glitches don't happen too often,...
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Loyalty
We are looking forward to improved user friendliness and some new pieces that will integrate with...
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Relationship
AvaSure has very engaged executives.
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Operations, Product
We had a lot of complications during the go-live. I have seen other platforms that would have been better....
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Relationship
We continue to struggle with AvaSure. We did an upgrade. There were several hiccups with the upgrade...
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Operations, Product
AvaSure is pretty simple. We put it in a room and plug it in. I wasn't part of all the training, but...
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Product
We have had a lot of connection issues with the AvaSure cameras, and we haven't figured out why. We...
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Product
AvaSure monitors the patient for falls. We are struggling a bit with AvaSure as a telesitter...
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Product
AvaSure delivers on technology. It was offered and available. We just unfortunately weren't able to...
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Relationship
AvaSure’s support is very good. They are on top of things, and their executives are very inclusive....
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Loyalty
We are going to continue using a virtual sitting solution, but we don't know whether we will stay...
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Operations
Everything went well with the implementation, and I mean everything. We had tried for years to...
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Product, Value
The list of outcomes we have seen from AvaSure could go on and on. We use AvaSure to minimize...
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Product
There are some basic features that are missing in the system that would really help its workflows....
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Value
AvaSure's system is very expensive. Its hardware isn't too terribly bad, but it has a licensing...
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Loyalty, Operations
We have contracted with AvaSure for a while, but we have had a lot of technical issues and problems...
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Loyalty
We went with AvaSure's system because we wanted a video monitoring solution for our sitters. We are...
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Relationship, Operations
I have worked with a person from AvaSure since the solution was implemented. They have been...
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Operations
The vendor's learning modules need to be updated. The training is particularly clunky. We assign our...
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Product, Value
Some outcomes we have seen as a result of using the solution are decreased in-person sitter...
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Operations
Our recent upgrade went very well. Everyone we worked with was helpful, and the process went...
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Product
AvaSure compares pretty well with competitors. They have come a long way in the artificial...
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Value
The cost of AvaSure's system is always something that people are afraid to jump in and agree to,...
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Operations
AvaSure has their training stuff, but I don't really need it. Sometimes they come out with classes....
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Relationship, Product
It took a long time for me to get my last upgrade, which I needed badly. Then because the system had...
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Product
With AvaSure, I would like us to be able to call from our computer instead of dialing on a phone. We...
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Loyalty
I'm fine with AvaSure. When we were going to look at something different, we went through a couple...
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Product
AvaSure is working on stuff. I was interested in the wall mount, and that was supposed to come out...
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Product
We still do not allow an AvaSure camera to monitor a patient who is suicidal. Some institutions do...
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Operations
AvaSure was on-site for not only the go-live but also the education process. They shared a lot of...
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Loyalty
We are very interested in AI with AvaSure. The vendor has a vision, and when we met with them and...
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Loyalty
We are looking at doing virtual nursing with a couple of things, but we are doing something a little...
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Product
AvaSure has greatly improved. Their initial camera system was kind of like a mom-and-pop offering....
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Relationship
AvaSure is really good about being proactive. They will let us know if something is funky. They are...
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Product
With AvaSure, we can alert and can call the unit. There are multiple ways to do things, and we have...
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Relationship
As an organization, we are pretty well satisfied with AvaSure not only with their product but also...
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Loyalty, Product
I find AvaSure to be very helpful, but they definitely could do more with and need to focus on...
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Product, Value
We have definitely seen some financial outcomes, and the fact that we don't need to have 1 person...
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Product, Value
In the past, before we had AvaSure, every person required a one-to-one connection, and there were...
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Relationship
AvaSure is a very good partner and collaborator in how they charge. Also, the vendor’s leaders are...
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Operations
AvaSure assigns project managers for the implementation and training, but there often is a lot of...
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Loyalty
As a company, AvaSure is going to have to go to the next level with their AI capabilities. I have...
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Relationship, Product
I would tell someone that AvaSure has a willingness to work with unique environments. Their solution...
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Value
We started with AvaSure years ago with the hopes of enhancing patient safety and addressing the...
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Value
AvaSure has had an impact on our ability to eliminate a lot of bedside sitters and see a continued...
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Relationship
AvaSure is a fantastic partner. I cannot speak highly enough about the team. I can text the vendor's...
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Loyalty
Like many hospitals, we are trying to move away from a cart-based solution. The system supports...
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Value
AvaSure is expensive, and that is the vendor’s biggest barrier, but they are not trying to...
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Value
We have seen pretty significant cost savings in labor on an annual basis. We have also seen pretty...
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Relationship, Operations
AvaSure did a pretty good job with our implementation, and their support people are good. They...
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Product
AvaSure runs as a standalone product. It doesn't integrate with our other systems. AvaSure's...
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Product
The system is pretty straightforward in terms of its hardware in units. Organizations don't really...
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Product
I would like to see the system have a wider field of view on its cameras or better low-light...
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Loyalty, Value
We have started to see a reduction in falls at specific sites that are high users of the system. We...
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Relationship, Operations
Some of our difficulties with AvaSure came from us starting our use of the system during COVID-19....
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Operations
The implementation of AvaSure's system was smooth. The vendor has a good product and sets it up...
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Operations
AvaSure doesn’t visit all of our sites every year. One training challenge is that many of the things...
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Loyalty
We are moving to the next level of education with AvaSure, and that involves our senior leadership...
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Operations, Product
With upgrades, we have to partner with different groups along with AvaSure. We have multiple sites,...
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Product
The upgrades we get in AvaSure aren’t significantly impactful. There are some minor changes to...
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Operations, Product
AvaSure is pretty easy for nurses to set up. From a technical perspective, all they have to do is...
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Operations, Product
Things would be much easier for end users if there were a different protocol for setting up...
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Relationship
We have regular meetings with AvaSure to go over concerns and troubleshoot things, and we receive...
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Relationship, Product
Sometimes, there are stoppages with AvaSure because we are the mediator when we don’t need to be....
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Value
AvaSure helps us, but it isn't everything. We use it for our sitters, but it doesn't help our...
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Loyalty
We are looking at different virtual nursing options. If we decide to go with a different option, we...
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Loyalty, Product
It would be great if the system could integrate with our call bell system. A big sticking point with...
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Value
I would tell someone considering AvaSure that the solution is worth it because it keeps eyes on...
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Relationship
AvaSure's customer support is really good. All of the people from AvaSure who we have worked with...
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