AvaSure Commentary
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Director

Product

Thanks to AvaSure, our fall scores have plummeted. We are also using the system for drug watch and...

Feb 2024
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Manager

Product, Value

We have been having good success with AvaSure. The product has decreased patient falls quite a bit....

Feb 2024
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Manager

Product

The biggest strengths of AvaSure are the capabilities of the camera. It is a 360-degree camera, so...

Feb 2024
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Director

Product

We use AvaSure for patient safety almost all the time, and I would like to have an AvaSure camera in...

Jan 2024
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Director

Relationship, Product

We bought the AvaSure products, and we have not had a lot of breakdowns. We are not getting...

Jan 2024
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Director

Operations, Product

There is one little glitchy thing that seems a little tough for the users. On the new monitors, we...

Jan 2024
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Director

Product

Sometimes someone will go and plug an AvaSure camera in and forget to tell us, and there is often a...

Jan 2024
||
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Director

Product

I wish there were more options with the language services in AvaSure. There are a ton of language...

Jan 2024
||
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CNO

Relationship

AvaSure is a partner to us. They have been our partner for a long time, and they want to work with...

Jan 2024
||
(0)
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CNO

Relationship, Product

The way that AvaSure helps organizations develop programs can be very advantageous for larger health...

Jan 2024
||
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CNO

Value

AvaSure's system costs a lot of money. It is the best-in-breed system for telesitting, but other...

Jan 2024
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CNO

Value

If an organization is with AvaSure for long enough, they can get to a place where they won't get...

Jan 2024
||
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CNO

Relationship

One good thing about AvaSure is that they are consistent. They may not always deliver everything...

Jan 2024
||
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CNO

Product

I think AvaSure is the best system for telesitting right now. However, technology is evolving so...

Jan 2024
||
(0)
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Director

Product, Product, Value, Value

AvaSure has had a highly positive impact on sitters. AvaSure has been very helpful with confused...

Jan 2024
||
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Director

Relationship, Relationship, Product, Product

I like the two-way conversation in AvaSure; that has been a helpful feature. I especially like the...

Jan 2024
||
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Director

Product, Product

AvaSure could improve staffing for the virtual monitoring attendance. It is not a current problem,...

Jan 2024
||
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CNO

Relationship

AvaSure is delightful to work with. They have been very responsive. I would particularly note that...

Jan 2024
||
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CNO

Loyalty, Product

We are implementing massive platforms for integration, but AvaSure's product stands alone right now....

Jan 2024
||
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CNO

Value

AvaSure is pricey. AvaSure will lose some customers because of their price point. The quality of the...

Jan 2024
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CNO

Product, Value

Some outcomes we have seen from this product are lowered numbers of falls and all kinds of safety...

Jan 2024
||
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CNO

Product

The product works very well. We have a few instances of downtime, but we are stretching the product...

Jan 2024
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Director

Product

We haven't really seen a very user-friendly dashboard that shows the improvements of the AvaSure...

Dec 2023
||
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Director

Culture

AvaSure oftentimes tries to sell us things, but they are very responsive, and we have met very...

Dec 2023
||
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Director

Culture

AvaSure has given us deals on certain things. We did have a situation where it seemed like we were...

Dec 2023
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Director

Relationship

AvaSure is very responsive if there is a technical issue. They always respond immediately and help...

Dec 2023
||
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Director

Relationship, Product

We have had challenges, but the challenges aren't really related to AvaSure; they are related to...

Dec 2023
||
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Director

Relationship

AvaSure is very receptive. They check in often enough, and they listen to our feedback and what...

Dec 2023
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Director

Product

AvaSure’s AI features are more effective than a bed alarm because we are actually watching the...

Dec 2023
||
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Director

Relationship, Operations

AvaSure has the best project management approach of any of the vendors that I have dealt with....

Dec 2023
||
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Director

Value

We have used AvaSure to reduce falls and to keep our patients and staff safe. We have also seen an...

Dec 2023
||
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Director

Culture, Value

There is an upcharge for everything in AvaSure. For example, the system is capable of having...

Dec 2023
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Manager

Product, Value

AvaSure 360 enables staff members to virtually monitor patient safety more efficiently through...

Jul 2023
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Manager

Loyalty, Product

If we could turn back time knowing what we know now, I could very much see us choosing a different...

Jul 2023
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Manager

Operations

We did some education with AvaSure 360, and we thought we had explained what we needed to the...

Jul 2023
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Manager

Relationship

AvaSure is trying their best to hear our feedback. They listen and put forth efforts to resolve...

Jul 2023
||
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Manager

Value

AvaSure 360 seems to be costly in relation to other vendors in what they provide. That is what makes...

Jul 2023
||
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Director

Culture

We requested updated quotes and an upgraded educational package months ago, and we still haven't...

Jul 2023
||
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Director

Relationship, Product

The vendor hasn't come through on fixes for things that have been brought to their attention. For...

Jul 2023
||
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Manager

Product, Value

The product helps patients that want but don't necessarily need people they can talk to in their...

Jul 2023
||
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Manager

Product

There are some kinks in the technology that make the system go in and out, and we have to call to...

Jul 2023
||
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Manager

Relationship

The vendor is very good at connecting with me if I need any information or training. The vendor is...

Jul 2023
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Director

Relationship

I am pushing AvaSure 360 to do things that it isn’t really designed to do. I am really pushing for...

Jul 2023
||
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Director

Value

AvaSure 360’s use cases for telesitting provide a huge return on investment. Instead of having...

Jul 2023
||
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Director

Relationship

I am very satisfied with AvaSure’s communication and responsiveness. With a lot of vendors that we...

Jul 2023
||
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Director

Product

AvaSure provides a platform that allows us to provide real-time monitoring, both for fall prevention...

Jul 2023
||
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Director

Loyalty

AvaSure needs to merge things with or acquire an AI tool. I don’t think the vendor is going to be...

Jul 2023
||
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Manager

Product

We run into a few trouble spots. We are not able to talk to our EMR through the AvaSure system, and...

Jul 2023
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Manager

Product

I would tell a potential customer to look around at other systems. All systems offer similar things,...

Jul 2023
||
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Manager

Relationship, Product

We would like AvaSure to improve the repair process. We usually have to put the cameras in boxes and...

Jul 2023
||
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Manager

Operations, Product

We have a lot of cameras to utilize, and we do a lot of the training of the nurses, patient care...

Jul 2023
||
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Manager

Loyalty, Value

We definitely expect to decrease our physical, one-to-one safety sitters with AvaSure 360. The more...

Jul 2023
||
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Manager

Relationship, Operations

We have regular consulting meetings with AvaSure's clinical expert. The vendor sends us eLearning...

Jul 2023
||
(0)
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Manager

Value

Our equipment from AvaSure is at the end of its life. The Online Reporting of Nursing Analytics...

Jul 2023
||
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Manager

Product

AvaSure is testing AI functionality right now to have the computers or cameras track whether...

Jul 2023
||
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Manager

Operations

It usually takes a couple of weeks to properly train someone on the system. The training is pretty...

Jul 2023
||
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Director

Operations, Operations, Operations, Operations, Operations, Operations

We had some technology issues during the go-live that the trainer and I were trying to escalate and...

Jun 2023
||
(0)
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Director

Product, Product, Product, Product, Product, Product

Overall, AvaSure 360 does what it is supposed to do, but we do have several hiccups. Right now, we...

Jun 2023
||
(0)
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Director

Product, Product, Product, Product, Product, Product, Value, Value, Value, Value, Value, Value

The cameras are only good for three years, and I wouldn't consider that to be great. Also, some of...

Jun 2023
||
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Director

Relationship, Relationship, Relationship, Relationship, Relationship, Relationship

AvaSure’s service is not proactive. They don't tell us of issues or alert us of potential problems....

Jun 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product, Product, Product

AvaSure’s chief nursing officer drives research and is very interested in it. That is a really...

Jun 2023
||
(0)
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Director

Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product, Product, Product

AvaSure has a strategy team that meets with organizations to talk about KPIs. The team helps to...

Jun 2023
||
(0)
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Director

Product, Product, Product, Product, Product, Product, Value, Value, Value, Value, Value, Value

Our sitter hours have improved while using this solution, and that allows the staff members to get...

Jun 2023
||
(0)
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Director

Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Loyalty

We selected AvaSure because some of the other hospitals in our system were using them already....

Jun 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Relationship, Relationship, Relationship

I would buy this product again, but we need more integration, and then I would think about how we...

Jun 2023
||
(0)
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Director

Operations, Operations, Operations, Operations, Operations, Operations

The trainer that came here was fantastic, and the trainers were really great when we first went live...

Jun 2023
||
(0)
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Director

Value, Value, Value, Value, Value, Value

If we want to integrate the product, it is going to cost more money, and it would be nice to be able...

Jun 2023
||
(0)
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Director

Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product, Product, Product

There is value in having a person on the other side of the camera who can be a human voice and talk...

Jun 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Operations, Operations, Operations, Operations, Operations, Operations

The vendor does a webinar, and they hold a conference every year. They do a panel of their virtual...

Jun 2023
||
(0)
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Director

Product, Product, Product, Product, Product, Product

Customers should do a really good assessment of their rooms to make sure that the equipment fits and...

Jun 2023
||
(0)
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Director

Operations, Operations, Operations, Operations, Operations, Operations

One thing AvaSure told us that I always found really helpful was that it takes a good 6 months for...

Jun 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Relationship, Relationship, Relationship

Patience is important. AvaSure 360 is new, and it is growing. It is a process. Customers should get...

Jun 2023
||
(0)
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Manager

Relationship

Most of the issues are on our end as far as camera maintenance goes. We just have some things that...

Jun 2023
||
(0)
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Manager

Value

The outcomes we have seen from this product are an increased level of patient observations, staff...

Jun 2023
||
(0)
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Director

Value

Our goal in implementing AvaSure 360 was to decrease the number of falls that led to injuries. I...

Jun 2023
||
(0)
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Director

Product

AvaSure provides us with a software solution through which we can virtually monitor our patients....

Jun 2023
||
(0)
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Director

Loyalty

We looked at Epic as a vendor, but we would have had to buy and install our own cameras. We went...

Jun 2023
||
(0)
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Director

Operations

The vendor’s main strength is their implementation team. The team comes with a project manager, a...

Jun 2023
||
(0)
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Director

Loyalty, Product

As technology evolves, I would love to see an AI product from AvaSure. The best possible improvement...

Jun 2023
||
(0)
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Director

Product

Since the COVID-19 pandemic, virtual care has been a genie let out of a bottle. There is no way we...

Jun 2023
||
(0)
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Director

Relationship

AvaSure 360 started off as nurse friendly. The vendor listens to the voices of their customers, and...

Jun 2023
||
(0)
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Director

Operations, Product

To be successful with the solution, customers should make sure they have stakeholder buy-in and...

Jun 2023
||
(0)
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Director

Value

We have been very successful. We have had some good catches. The total number of falls has decreased...

Jun 2023
||
(0)
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Director

Value

When hardware is broken, returning it is expensive. That is the biggest complaint of the hospital....

Jun 2023
||
(0)
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Director

Relationship

AvaSure's leadership changes a lot, and they don't communicate when somebody leaves the company. I...

Jun 2023
||
(0)
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Director

Relationship, Operations

A key strength is AvaSure's education and technical support teams. They are very prompt in...

Jun 2023
||
(0)
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Manager

Relationship, Product

We have had a lot of glitches that have caused a lot of problems with our user support team; things...

Jun 2023
||
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Manager

Value

We have to purchase little things, like signs that go outside the patients' rooms so that people...

Jun 2023
||
(0)
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Manager

Product, Value

The solution provides video monitoring for patients. People can act as safety sitters and watch...

Jun 2023
||
(0)
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Manager

Relationship, Product

AvaSure is good at communicating changes that are coming. They are also open to workflow changes...

Jun 2023
||
(0)
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Manager

Relationship, Product

Customers should set up practices and make sure they have direct communication with AvaSure’s IT...

Jun 2023
||
(0)
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Manager

Operations

AvaSure does a good job of providing enough training. When updates happen, the vendor provides some...

Jun 2023
||
(0)
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Manager

Product

From an EMR perspective, the challenge with AvaSure's product is that it doesn’t live in our EMR....

Jun 2023
||
(0)
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Manager

Relationship, Value

AvaSure has a great support model for reaching out and connecting, but in the end, AvaSure's...

Jun 2023
||
(0)
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Manager

Relationship, Product

The vendor has grown big now, so their responsiveness to some of our issues has been different. For...

Jun 2023
||
(0)
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Manager

Operations, Product

We got into the program without much assistance from the vendor, and we have had to explore a lot of...

Jun 2023
||
(0)
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Manager

Relationship, Product

Customers need to communicate very closely with the safety observation specialists and make sure...

Jun 2023
||
(0)
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Manager

Operations

AvaSure has done some training classes on-site, and they like to promote less documentation than I...

May 2023
||
(0)
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Manager

Loyalty, Relationship

The vendor wants us to succeed and to do well. AvaSure does have a vision; they do have things...

May 2023
||
(0)
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Manager

Relationship

AvaSure has a good product. I love the two-way cameras. They have been a huge change, and I am glad...

May 2023
||
(0)
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Manager

Product, Value

We have seen a decrease in falls and tubes and lines being removed. The system has also helped stop...

May 2023
||
(0)
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Manager

Product

If we want to call a nurse at a hospital with AvaSure 360, that is hard because we have to dial...

May 2023
||
(0)
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Manager

Value

Customers should fight to get more cameras because most hospitals need more, but everything is about...

May 2023
||
(0)
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Manager

Loyalty, Relationship, Product

From the get-go, we had issues with the software connecting as well as audio and video issues. We...

May 2023
||
(0)
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Manager

Product, Value

The cameras come in boxes that are really huge, and there are smaller ones, and they are all really...

May 2023
||
(0)
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Manager

Product, Value

One of our hospitals went live with the two-way cameras, and in less than one year, they were able...

May 2023
||
(0)
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Manager

Product

It is nice to see numbers that don't usually get reported. That brings to light that there are still...

May 2023
||
(0)
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Manager

Product, Value

The ease of use of the product is good. We are at a much better point with the product working as...

May 2023
||
(0)
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Manager

Relationship, Product

Some of the software pieces need to be fixed; AvaSure should fix those before they offer the...

May 2023
||
(0)
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Manager

Product

The vendor’s greatest strengths are their technology and overall model. Their database speaks for...

May 2023
||
(0)
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Manager

Relationship

We have had some mechanical issues with our cameras, and I would hope that there would be a more...

May 2023
||
(0)
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Manager

Loyalty, Value

When we first started with AvaSure 360, it was challenging because we were switching over to new...

May 2023
||
(0)
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Manager

Relationship

I keep in touch with different folks in the vendor’s organization pretty frequently. The vendor is...

May 2023
||
(0)
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Manager

Product, Value

The vendor has a data analytics database, which is helpful. We can aggregate data and share it with...

May 2023
||
(0)
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Director

Relationship

The vendor is pretty responsive when the IS team reaches out to them with problems. I hear certain...

May 2023
||
(0)
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Director

Product

Patients still manage to tip the cameras over sometimes. It might be better if the cameras were...

May 2023
||
(0)
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Director

Loyalty

We looked at a couple of other vendors before choosing AvaSure. A lot of vendors had software tools...

May 2023
||
(0)
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Director

Value

One of the biggest things that we hoped to achieve and succeeded in doing with the product was...

May 2023
||
(0)
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Director

Product, Value

Our techs can monitor patients while off-site; the techs don't have to be at the hospital anymore....

May 2023
||
(0)
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Director

Product

AvaSure 360 offers canned phrases in many different languages, and the system can tell the patients...

May 2023
||
(0)
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Director

Product

We continue to struggle with some pieces of the system. Sometimes cameras go offline, and our people...

May 2023
||
(0)
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Director

Relationship

AvaSure is good at communicating things. When there is a concern about something, the vendor emails...

May 2023
||
(0)
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Director

Operations

AvaSure did a nice job when we first implemented the system. The vendor provided a lot of...

May 2023
||
(0)
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Director

Product

We would like to see better integration between AvaSure 360 and our EMR. We are willing to work with...

May 2023
||
(0)
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Director

Relationship

The vendor is very knowledgeable and organized. They gave us the whole package, and we didn't have...

May 2023
||
(0)
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Director

Relationship

Overall, AvaSure provides a good service for something that is truly a need. The vendor puts on...

May 2023
||
(0)
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Director

Product, Value

I would tell an AvaSure customer to start small and then slowly work their way up. The job of the...

May 2023
||
(0)
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Director

Loyalty, Product

AvaSure 360 is definitely a long-term, viable solution. We would like to see the product's use...

May 2023
||
(0)
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VP/Other Executive

Relationship

AvaSure does a great job of being proactive. The vendor always keeps us in the know about what is...

May 2023
||
(0)
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VP/Other Executive

Relationship

AvaSure as a vendor overall is fabulous, extremely responsive, flexible, and nimble. Every place is...

May 2023
||
(0)
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VP/Other Executive

Loyalty

We will likely get to the day when we are going to want technology like AvaSure 360 in all of our...

May 2023
||
(0)
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VP/Other Executive

Loyalty, Value

Right out of the gate, the moment that we were able to leverage one person to support more than one...

May 2023
||
(0)
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VP/Other Executive

Product, Value

People measure outcomes very differently depending on where they are in terms of defining an avoided...

May 2023
||
(0)
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VP/Other Executive

Loyalty

We recently pushed AvaSure’s latest and greatest version to an enterprise level, and that was...

May 2023
||
(0)
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VP/Other Executive

Relationship

Our push to the enterprise level was fabulous. We have outstanding bugs, and there are always...

May 2023
||
(0)
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VP/Other Executive

Loyalty, Product

We have an EHR, and ultimately, it would be fabulous if the data mapped from the vendor's solution...

May 2023
||
(0)
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VP/Other Executive

Loyalty

We chose AvaSure because their model, hardware, software solution, and responsiveness to us and our...

May 2023
||
(0)
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VP/Other Executive

Relationship

We would tell others that they really need to understand what their true needs and gaps are....

May 2023
||
(0)
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VP/Other Executive

Relationship

AvaSure's people are active listeners when we have other needs that are creeping up. The vendor is...

May 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

Just like everything else, healthcare will continue to evolve. So AvaSure should continue to keep...

May 2023
||
(0)
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VP/Other Executive

Loyalty

AvaSure 360 will remain very viable. We are in crisis right now. We don't have the staff, the...

May 2023
||
(0)
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VP/Other Executive

Loyalty, Product

AvaSure has done a really good job because they have made their hardware nimble enough to support...

May 2023
||
(0)
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VP/Other Executive

Value

We are always running short on one-to-one patient safety attendance. Attending safety things used to...

May 2023
||
(0)
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 or  to see details.

VP/Other Executive

Product, Value

We have telesitting observers scheduled around the clock, and we are continuing to grow that...

May 2023
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

The support team does a very good job. There is an opportunity in training the new support folks and...

May 2023
||
(0)
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Analyst/Coordinator

Operations

AvaSure 360’s go-live was the smoothest go-live I had ever done. The person that the vendor sent out...

May 2023
||
(0)
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Analyst/Coordinator

Product

AvaSure 360 used to have recording functionality, but that was removed from the application. We...

May 2023
||
(0)
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Analyst/Coordinator

Product

AvaSure 360’s hardware is okay but not great; it is what it is. I think the system's footprint is...

May 2023
||
(0)
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Analyst/Coordinator

Product

We would tell someone implementing AvaSure 360 that they need to get a decent ratchet set and that...

May 2023
||
(0)
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Analyst/Coordinator

Value

Sending the devices back requires customers to have boxes to send things back in. The vendor...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty

AvaSure 360 is basically an industry standard. A lot of other sites use the system, and AvaSure 360...

May 2023
||
(0)
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Analyst/Coordinator

Product

Our end users don't have any problems with AvaSure 360. The solution has been around for many years....

May 2023
||
(0)
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Analyst/Coordinator

Relationship

AvaSure has a very good support system. We call up the support team, and there is usually somebody...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty

We decided to continue with AvaSure 360 because everybody was comfortable with the product from the...

May 2023
||
(0)
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Manager

Product, Value

We have had several catches, so AvaSure's product has helped there. The problem we had was that...

May 2023
||
(0)
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Manager

Operations

We had plenty of educators for all of our campuses. The vendor trained the staff well, answered...

May 2023
||
(0)
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Manager

Relationship, Product

We have had a couple of camera issues throughout this year. The cameras quit working, and we swapped...

May 2023
||
(0)
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Manager

Product

The camera has been amazing. AvaSure 360 is a lot more advanced than our previous system. It does a...

May 2023
||
(0)
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Manager

Relationship

We have a go-to person who has a direct line to AvaSure. We have a great support system; we talk all...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

Whenever we need help, AvaSure is available. The only weakness is that the vendor's resources change...

May 2023
||
(0)
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Analyst/Coordinator

Product, Value

Now that we have the product, we would be lost without AvaSure 360. We had to take the program down...

May 2023
||
(0)
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Analyst/Coordinator

Product

When we were first launching AvaSure 360, we had doubts. We did not really believe the system would...

May 2023
||
(0)
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Analyst/Coordinator

Product

The thing we like better about AvaSure 360 compared to some other products is that we can watch...

May 2023
||
(0)
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Analyst/Coordinator

Value

AvaSure partners with us and gives us secondary sets of eyes on our patients, and that improves our...

May 2023
||
(0)
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Analyst/Coordinator

Operations, Product, Value

When we went live with AvaSure 360, we had a significant decrease in the overall number of patient...

May 2023
||
(0)
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Analyst/Coordinator

Operations

We would tell customers who are implementing the product that AvaSure provides customers with...

May 2023
||
(0)
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Analyst/Coordinator

Value

When we went live with AvaSure 360, we hoped to eliminate all of our sitter roles, but we knew...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

We haven't renewed or upgraded enough with AvaSure. When we call the support team, our wait times...

May 2023
||
(0)
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Director

Product

The AI technology for the sitting and nursing platforms could stand some enhancements. Even from a...

May 2023
||
(0)
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Director

Product

Before we launched a pilot phase with the program, we expected some better functionalities. The...

May 2023
||
(0)
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Director

Product

For the sitting platform, there is a lot of toggling back and forth between programs, and that can...

May 2023
||
(0)
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Director

Loyalty, Relationship, Product

We have been a customer of the sitting functionality for years, and I am not sure when we initially...

May 2023
||
(0)
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Analyst/Coordinator

Product, Value

AvaSure 360 is a very helpful solution. It is very good for staffing shortages. The program is more...

Apr 2023
||
(0)
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Analyst/Coordinator

Operations

Our implementation was a little intense, and the vendor missed the mark on some spots, but AvaSure...

Apr 2023
||
(0)
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Analyst/Coordinator

Product, Value

The solution has been very helpful for us. AvaSure 360 has reduced our falls since we implemented...

Apr 2023
||
(0)
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Manager

Product, Value

AvaSure 360 has helped immensely with patient safety. It is an easy product to use. It greatly helps...

Apr 2023
||
(0)
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 or  to see details.

Manager

Operations, Product

The IT aspect of the database is very user friendly. There is simple, clear, and concise information...

Apr 2023
||
(0)
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Manager

Relationship

Sometimes when we call the vendor's technical support people, they refer us back to our own internal...

Apr 2023
||
(0)
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Nurse

Relationship, Product

AvaSure is pretty good at coming up with new ideas and new features. We can't jump on board with...

Mar 2023
||
(0)
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Nurse

Relationship

We are able to call the vendor directly, but we always loop in our IT folks because sometimes there...

Mar 2023
||
(0)
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Nurse

Relationship, Operations

The only time I really see involvement from the vendor’s executives is during the webinars.

Mar 2023
||
(0)
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Manager

Relationship

I like the support that AvaSure offers, and the support is something that we are paying for, so I...

Mar 2023
||
(0)
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Manager

Relationship

AvaSure has addressed issues pretty well when issues have happened. They understood the situation,...

Mar 2023
||
(0)
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Nurse

Relationship, Product

When we have issues, the troubleshooting typically fixes them pretty quickly. We recently did have...

Mar 2023
||
(0)
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Nurse

Operations

AvaSure provided us with initial training in the beginning, but they don't provide any additional...

Mar 2023
||
(0)
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Director

Value

Instead of having one-on-one meetings, a monitor tech can watch up to 10 patients. I don't think...

Mar 2023
||
(0)
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 or  to see details.

Director

Relationship

We really haven't had any conversations with AvaSure about anything new, but we would like to....

Mar 2023
||
(0)
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Manager

Product

We have upgraded to the AvaSure Guardian devices. They have been way more high tech and user...

Mar 2023
||
(0)
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 or  to see details.

Manager

Relationship, Value

AvaSure has expanded, and now they are a massive company with so many departments and so many...

Mar 2023
||
(0)
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Manager

Product

We would like to see AvaSure operationalize the video monitor program better. Things are going to be...

Mar 2023
||
(0)
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Director

Product

We have not seen any real product changes since the last upgrade from AvaSure.

Mar 2023
||
(0)
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 or  to see details.

Director

Value

We are usually informed of each specific charge from AvaSure.

Mar 2023
||
(0)
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 or  to see details.

Director

Operations

During our implementation with AvaSure, it was our organization that didn't have all the boxes...

Mar 2023
||
(0)
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Director

Operations

Our organization does not use AvaSure’s training to the greatest benefit we could. AvaSure has...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would like to see AvaSure integrated with our EMR vendor. I think that would be a major benefit...

Mar 2023
||
(0)
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 or  to see details.

Director

Operations, Product

Once we are trained, we understand AvaSure 360, but the learning process is a little confusing in...

Mar 2023
||
(0)
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 or  to see details.

Director

Relationship

AvaSure responds quickly when we have issues. Sometimes issues can’t get resolved, so we have to go...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

AvaSure 360 definitely helps to reduce safety scores. There is a learning curve for staff to be...

Mar 2023
||
(0)
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Director

Culture

I would buy the product again, but with a caveat. I don't like AvaSure's licensing contract. We have...

Mar 2023
||
(0)
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Director

Culture, Loyalty

For AvaSure to get a perfect score from me from an outcomes perspective, they would need to invest...

Mar 2023
||
(0)
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 or  to see details.

Director

Relationship

Sometimes, the system's off-hour support line is difficult for our staff members to work with to...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We were not super happy overall with a recent upgrade, including getting the funds approved and...

Mar 2023
||
(0)
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 or  to see details.

Manager

Operations

We did an upgrade, and the people the vendor sent out to do the education on the new system were great....

Mar 2023
||
(0)
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 or  to see details.

Manager

Operations

During a recent implementation, AvaSure’s IT person was very challenging and not proactive. Getting...

Mar 2023
||
(0)
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Manager

Relationship

When there is an issue, we call AvaSure’s 24-hour support line. That is not always ideal, but as...

Mar 2023
||
(0)
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 or  to see details.

Director

Product

The vendor's technology has been wonderful for us when it comes to decreasing our reliance on...

Mar 2023
||
(0)
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 or  to see details.

Director

Relationship

AvaSure is always evolving, just like our organization. However, it is sometimes difficult to know...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

AvaSure is wonderfully responsive. I have sent emails to AvaSure's people and told them that I...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We are falling back on the ways that we used to collect data before we had AvaSure 360 integrated...

Mar 2023
||
(0)
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 or  to see details.

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