AvaSure Commentary
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Director

Product

We still do not allow an AvaSure camera to monitor a patient who is suicidal. Some institutions do...

Jun 2024
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Director

Operations

AvaSure was on-site for not only the go-live but also the education process. They shared a lot of...

Jun 2024
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Director

Loyalty

We are very interested in AI with AvaSure. The vendor has a vision, and when we met with them and...

Jun 2024
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Director

Loyalty

We are looking at doing virtual nursing with a couple of things, but we are doing something a little...

Jun 2024
||
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Director

Product

AvaSure has greatly improved. Their initial camera system was kind of like a mom-and-pop offering....

Jun 2024
||
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Director

Relationship

AvaSure is really good about being proactive. They will let us know if something is funky. They are...

Jun 2024
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Director

Product

With AvaSure, we can alert and can call the unit. There are multiple ways to do things, and we have...

Jun 2024
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Director

Relationship

As an organization, we are pretty well satisfied with AvaSure not only with their product but also...

Jun 2024
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Director

Loyalty, Product

I find AvaSure to be very helpful, but they definitely could do more with and need to focus on...

Jun 2024
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Director

Product, Value

We have definitely seen some financial outcomes, and the fact that we don't need to have 1 person...

Jun 2024
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VP/Other Executive

Product, Value

In the past, before we had AvaSure, every person required a one-to-one connection, and there were...

May 2024
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VP/Other Executive

Relationship

AvaSure is a very good partner and collaborator in how they charge. Also, the vendor’s leaders are...

May 2024
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VP/Other Executive

Operations

AvaSure assigns project managers for the implementation and training, but there often is a lot of...

May 2024
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VP/Other Executive

Loyalty

As a company, AvaSure is going to have to go to the next level with their AI capabilities. I have...

May 2024
||
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VP/Other Executive

Relationship, Product

I would tell someone that AvaSure has a willingness to work with unique environments. Their solution...

May 2024
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VP/Other Executive

Value

We started with AvaSure years ago with the hopes of enhancing patient safety and addressing the...

May 2024
||
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VP/Other Executive

Value

AvaSure has had an impact on our ability to eliminate a lot of bedside sitters and see a continued...

May 2024
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VP/Other Executive

Relationship

AvaSure is a fantastic partner. I cannot speak highly enough about the team. I can text the vendor's...

May 2024
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VP/Other Executive

Loyalty

Like many hospitals, we are trying to move away from a cart-based solution. The system supports...

May 2024
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VP/Other Executive

Value

AvaSure is expensive, and that is the vendor’s biggest barrier, but they are not trying to...

May 2024
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Manager

Value

We have seen pretty significant cost savings in labor on an annual basis. We have also seen pretty...

May 2024
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Manager

Relationship, Operations

AvaSure did a pretty good job with our implementation, and their support people are good. They...

May 2024
||
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Manager

Product

AvaSure runs as a standalone product. It doesn't integrate with our other systems. AvaSure's...

May 2024
||
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Manager

Product

The system is pretty straightforward in terms of its hardware in units. Organizations don't really...

May 2024
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Manager

Product

I would like to see the system have a wider field of view on its cameras or better low-light...

May 2024
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Manager

Loyalty, Value

We have started to see a reduction in falls at specific sites that are high users of the system. We...

May 2024
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Manager

Relationship, Operations

Some of our difficulties with AvaSure came from us starting our use of the system during COVID-19....

May 2024
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Manager

Operations

The implementation of AvaSure's system was smooth. The vendor has a good product and sets it up...

May 2024
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Manager

Operations

AvaSure doesn’t visit all of our sites every year. One training challenge is that many of the things...

May 2024
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Manager

Loyalty

We are moving to the next level of education with AvaSure, and that involves our senior leadership...

May 2024
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Manager

Operations, Product

With upgrades, we have to partner with different groups along with AvaSure. We have multiple sites,...

May 2024
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Manager

Product

The upgrades we get in AvaSure aren’t significantly impactful. There are some minor changes to...

May 2024
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Manager

Operations, Product

AvaSure is pretty easy for nurses to set up. From a technical perspective, all they have to do is...

May 2024
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Manager

Operations, Product

Things would be much easier for end users if there were a different protocol for setting up...

May 2024
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Manager

Relationship

We have regular meetings with AvaSure to go over concerns and troubleshoot things, and we receive...

May 2024
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Manager

Relationship, Product

Sometimes, there are stoppages with AvaSure because we are the mediator when we don’t need to be....

May 2024
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Manager

Value

AvaSure helps us, but it isn't everything. We use it for our sitters, but it doesn't help our...

May 2024
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Manager

Loyalty

We are looking at different virtual nursing options. If we decide to go with a different option, we...

May 2024
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Manager

Loyalty, Product

It would be great if the system could integrate with our call bell system. A big sticking point with...

May 2024
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Manager

Value

I would tell someone considering AvaSure that the solution is worth it because it keeps eyes on...

May 2024
||
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Manager

Relationship

AvaSure's customer support is really good. All of the people from AvaSure who we have worked with...

May 2024
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Director

Product

Thanks to AvaSure, our fall scores have plummeted. We are also using the system for drug watch and...

Feb 2024
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Manager

Product, Value

We have been having good success with AvaSure. The product has decreased patient falls quite a bit....

Feb 2024
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Manager

Product

The biggest strengths of AvaSure are the capabilities of the camera. It is a 360-degree camera, so...

Feb 2024
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Director

Product

We use AvaSure for patient safety almost all the time, and I would like to have an AvaSure camera in...

Jan 2024
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Director

Relationship, Product

We bought the AvaSure products, and we have not had a lot of breakdowns. We are not getting...

Jan 2024
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Director

Operations, Product

There is one little glitchy thing that seems a little tough for the users. On the new monitors, we...

Jan 2024
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Director

Product

Sometimes someone will go and plug an AvaSure camera in and forget to tell us, and there is often a...

Jan 2024
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Director

Product

I wish there were more options with the language services in AvaSure. There are a ton of language...

Jan 2024
||
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CNO

Relationship

AvaSure is a partner to us. They have been our partner for a long time, and they want to work with...

Jan 2024
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(0)
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CNO

Relationship, Product

The way that AvaSure helps organizations develop programs can be very advantageous for larger health...

Jan 2024
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CNO

Value

AvaSure's system costs a lot of money. It is the best-in-breed system for telesitting, but other...

Jan 2024
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CNO

Value

If an organization is with AvaSure for long enough, they can get to a place where they won't get...

Jan 2024
||
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CNO

Relationship

One good thing about AvaSure is that they are consistent. They may not always deliver everything...

Jan 2024
||
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CNO

Product

I think AvaSure is the best system for telesitting right now. However, technology is evolving so...

Jan 2024
||
(0)
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Director

Product, Product, Value, Value

AvaSure has had a highly positive impact on sitters. AvaSure has been very helpful with confused...

Jan 2024
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Director

Relationship, Relationship, Product, Product

I like the two-way conversation in AvaSure; that has been a helpful feature. I especially like the...

Jan 2024
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Director

Product, Product

AvaSure could improve staffing for the virtual monitoring attendance. It is not a current problem,...

Jan 2024
||
(0)
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CNO

Relationship

AvaSure is delightful to work with. They have been very responsive. I would particularly note that...

Jan 2024
||
(0)
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CNO

Loyalty, Product

We are implementing massive platforms for integration, but AvaSure's product stands alone right now....

Jan 2024
||
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CNO

Value

AvaSure is pricey. AvaSure will lose some customers because of their price point. The quality of the...

Jan 2024
||
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CNO

Product, Value

Some outcomes we have seen from this product are lowered numbers of falls and all kinds of safety...

Jan 2024
||
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CNO

Product

The product works very well. We have a few instances of downtime, but we are stretching the product...

Jan 2024
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Director

Product

We haven't really seen a very user-friendly dashboard that shows the improvements of the AvaSure...

Dec 2023
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Director

Culture

AvaSure oftentimes tries to sell us things, but they are very responsive, and we have met very...

Dec 2023
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Director

Culture

AvaSure has given us deals on certain things. We did have a situation where it seemed like we were...

Dec 2023
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(0)
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Director

Relationship

AvaSure is very responsive if there is a technical issue. They always respond immediately and help...

Dec 2023
||
(0)
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Director

Relationship, Product

We have had challenges, but the challenges aren't really related to AvaSure; they are related to...

Dec 2023
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(0)
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Director

Relationship

AvaSure is very receptive. They check in often enough, and they listen to our feedback and what...

Dec 2023
||
(0)
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Director

Product

AvaSure’s AI features are more effective than a bed alarm because we are actually watching the...

Dec 2023
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(0)
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Director

Relationship, Operations

AvaSure has the best project management approach of any of the vendors that I have dealt with....

Dec 2023
||
(0)
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Director

Value

We have used AvaSure to reduce falls and to keep our patients and staff safe. We have also seen an...

Dec 2023
||
(0)
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Director

Culture, Value

There is an upcharge for everything in AvaSure. For example, the system is capable of having...

Dec 2023
||
(0)
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Manager

Product, Value

AvaSure 360 enables staff members to virtually monitor patient safety more efficiently through...

Jul 2023
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(0)
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Manager

Loyalty, Product

If we could turn back time knowing what we know now, I could very much see us choosing a different...

Jul 2023
||
(0)
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Manager

Operations

We did some education with AvaSure 360, and we thought we had explained what we needed to the...

Jul 2023
||
(0)
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Manager

Relationship

AvaSure is trying their best to hear our feedback. They listen and put forth efforts to resolve...

Jul 2023
||
(0)
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Manager

Value

AvaSure 360 seems to be costly in relation to other vendors in what they provide. That is what makes...

Jul 2023
||
(0)
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Director

Culture

We requested updated quotes and an upgraded educational package months ago, and we still haven't...

Jul 2023
||
(0)
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Director

Relationship, Product

The vendor hasn't come through on fixes for things that have been brought to their attention. For...

Jul 2023
||
(0)
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Manager

Product, Value

The product helps patients that want but don't necessarily need people they can talk to in their...

Jul 2023
||
(0)
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Manager

Product

There are some kinks in the technology that make the system go in and out, and we have to call to...

Jul 2023
||
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Manager

Relationship

The vendor is very good at connecting with me if I need any information or training. The vendor is...

Jul 2023
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Director

Relationship

I am pushing AvaSure 360 to do things that it isn’t really designed to do. I am really pushing for...

Jul 2023
||
(0)
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Director

Value

AvaSure 360’s use cases for telesitting provide a huge return on investment. Instead of having...

Jul 2023
||
(0)
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Director

Relationship

I am very satisfied with AvaSure’s communication and responsiveness. With a lot of vendors that we...

Jul 2023
||
(0)
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Director

Product

AvaSure provides a platform that allows us to provide real-time monitoring, both for fall prevention...

Jul 2023
||
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Director

Loyalty

AvaSure needs to merge things with or acquire an AI tool. I don’t think the vendor is going to be...

Jul 2023
||
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Manager

Product

We run into a few trouble spots. We are not able to talk to our EMR through the AvaSure system, and...

Jul 2023
||
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Manager

Product

I would tell a potential customer to look around at other systems. All systems offer similar things,...

Jul 2023
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Manager

Relationship, Product

We would like AvaSure to improve the repair process. We usually have to put the cameras in boxes and...

Jul 2023
||
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Manager

Operations, Product

We have a lot of cameras to utilize, and we do a lot of the training of the nurses, patient care...

Jul 2023
||
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Manager

Loyalty, Value

We definitely expect to decrease our physical, one-to-one safety sitters with AvaSure 360. The more...

Jul 2023
||
(0)
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Manager

Relationship, Operations

We have regular consulting meetings with AvaSure's clinical expert. The vendor sends us eLearning...

Jul 2023
||
(0)
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Manager

Value

Our equipment from AvaSure is at the end of its life. The Online Reporting of Nursing Analytics...

Jul 2023
||
(0)
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Manager

Product

AvaSure is testing AI functionality right now to have the computers or cameras track whether...

Jul 2023
||
(0)
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Manager

Operations

It usually takes a couple of weeks to properly train someone on the system. The training is pretty...

Jul 2023
||
(0)
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Director

Operations, Operations, Operations, Operations, Operations, Operations

We had some technology issues during the go-live that the trainer and I were trying to escalate and...

Jun 2023
||
(0)
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Director

Product, Product, Product, Product, Product, Product

Overall, AvaSure 360 does what it is supposed to do, but we do have several hiccups. Right now, we...

Jun 2023
||
(0)
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Director

Product, Product, Product, Product, Product, Product, Value, Value, Value, Value, Value, Value

The cameras are only good for three years, and I wouldn't consider that to be great. Also, some of...

Jun 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Relationship, Relationship, Relationship

AvaSure’s service is not proactive. They don't tell us of issues or alert us of potential problems....

Jun 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product, Product, Product

AvaSure’s chief nursing officer drives research and is very interested in it. That is a really...

Jun 2023
||
(0)
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Director

Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product, Product, Product

AvaSure has a strategy team that meets with organizations to talk about KPIs. The team helps to...

Jun 2023
||
(0)
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Director

Product, Product, Product, Product, Product, Product, Value, Value, Value, Value, Value, Value

Our sitter hours have improved while using this solution, and that allows the staff members to get...

Jun 2023
||
(0)
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Director

Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Loyalty

We selected AvaSure because some of the other hospitals in our system were using them already....

Jun 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Relationship, Relationship, Relationship

I would buy this product again, but we need more integration, and then I would think about how we...

Jun 2023
||
(0)
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Director

Operations, Operations, Operations, Operations, Operations, Operations

The trainer that came here was fantastic, and the trainers were really great when we first went live...

Jun 2023
||
(0)
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Director

Value, Value, Value, Value, Value, Value

If we want to integrate the product, it is going to cost more money, and it would be nice to be able...

Jun 2023
||
(0)
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Director

Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product, Product, Product

There is value in having a person on the other side of the camera who can be a human voice and talk...

Jun 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Operations, Operations, Operations, Operations, Operations, Operations

The vendor does a webinar, and they hold a conference every year. They do a panel of their virtual...

Jun 2023
||
(0)
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Director

Product, Product, Product, Product, Product, Product

Customers should do a really good assessment of their rooms to make sure that the equipment fits and...

Jun 2023
||
(0)
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Director

Operations, Operations, Operations, Operations, Operations, Operations

One thing AvaSure told us that I always found really helpful was that it takes a good 6 months for...

Jun 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Relationship, Relationship, Relationship

Patience is important. AvaSure 360 is new, and it is growing. It is a process. Customers should get...

Jun 2023
||
(0)
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Manager

Relationship

Most of the issues are on our end as far as camera maintenance goes. We just have some things that...

Jun 2023
||
(0)
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Manager

Value

The outcomes we have seen from this product are an increased level of patient observations, staff...

Jun 2023
||
(0)
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Director

Value

Our goal in implementing AvaSure 360 was to decrease the number of falls that led to injuries. I...

Jun 2023
||
(0)
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Director

Product

AvaSure provides us with a software solution through which we can virtually monitor our patients....

Jun 2023
||
(0)
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Director

Loyalty

We looked at Epic as a vendor, but we would have had to buy and install our own cameras. We went...

Jun 2023
||
(0)
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Director

Operations

The vendor’s main strength is their implementation team. The team comes with a project manager, a...

Jun 2023
||
(0)
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Director

Loyalty, Product

As technology evolves, I would love to see an AI product from AvaSure. The best possible improvement...

Jun 2023
||
(0)
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Director

Product

Since the COVID-19 pandemic, virtual care has been a genie let out of a bottle. There is no way we...

Jun 2023
||
(0)
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Director

Relationship

AvaSure 360 started off as nurse friendly. The vendor listens to the voices of their customers, and...

Jun 2023
||
(0)
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Director

Operations, Product

To be successful with the solution, customers should make sure they have stakeholder buy-in and...

Jun 2023
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