AvaSure Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Product, Value
Using AvaSure's solution, we have definitely seen clinical, operational, and financial outcomes. We...
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Relationship
It seems like before the action actually starts, AvaSure's support team just reviews whether the...
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Loyalty
AvaSure is a developing vendor, but they are not there yet. I heard that they are working on some...
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Culture, Loyalty
We are trying to move to a different vendor. Our needs have changed, so we are trying to see if...
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Loyalty, Product
I'm hoping AvaSure gets their act together. We would like to have one platform do all the different...
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Product, Value
We have seen great outcomes with AvaSure. There are definitely decreased falls, and we have also...
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Relationship, Product, Value
AvaSure allows us to afford the in-person technician staff the ability to not be tied up in one...
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Loyalty
We are currently evaluating our long-term strategic plans regarding technology for both continuous...
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Culture, Value
AvaSure does not avoid charging for every little thing. We have recently gotten a better...
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Relationship, Product
We don't get a lot of proactive outreach from AvaSure if there is a potential issue with the...
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Product
I like the reliability of the solution's hardware and software from a technology standpoint. That...
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Product
We haven't tested all the functionality from AvaSure's system, and some of the functionality is...
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Value
Related to the technology, the outcomes we have seen using AvaSure are consistent uptime and...
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Loyalty, Value
Using AvaSure, we have seen drastic decreases in observation hours, and that means we no longer need...
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Loyalty
We are moving off AvaSure because it is limited to video monitoring and requires relying on a...
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Loyalty, Value
The operational people at AvaSure have been willing to work, change, and grow with us, and that has...
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Relationship
AvaSure’s support is really good. Our techs call the number, and they get a ticket number. The...
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Operations
If there is something that I can’t train people on myself, AvaSure is always willing to do classes...
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Relationship
If we are lacking something, we ask for it, and the vendor always carries it back. Some things that...
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Relationship, Product
AvaSure communicates that there is new technology coming, but nothing has been delivered yet. I have...
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Product
I am sure there is something more advanced than AvaSure on the market. AvaSure doesn’t offer any AI...
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Relationship, Product
I have lost some functionality in reporting that I have not been able to get back yet. The vendor...
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Product, Value
We have used the system for fall prevention. It has definitely reduced those incidents. We have also...
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Relationship
If there are any issues with the product, we can call AvaSure. They are amazing. They are very on...
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Operations
The vendor has a lot of training. They are always updating their training and coming out with new...
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Relationship, Operations
AvaSure could reach out to us more for our implementation. I am new to this role, so it would be...
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Loyalty, Product
Patient safety is the biggest reason we are using the system, and that includes fall reduction....
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Product
The system's cameras are a bit old. We could probably use some new cameras.
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Relationship
AvaSure has continued to miss promised deadlines for various rollouts, and there are instances where...
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Product
AvaSure's solution is very stable. We are only using the mobile devices, and they are utilizing...
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Relationship
We call a phone number for customer support from AvaSure. We leave voicemails and wait for someone...
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Product, Value
Using AvaSure has definitely decreased the number of fall incidents. We also have early recognition...
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Relationship, Product
A while ago we were fairly dissatisfied with AvaSure, and they were being very responsive. The...
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Operations
AvaSure’s training is a canned online tutorial. It does its job, but there is a video and a manual,...
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Relationship, Operations, Product
Our end users are having challenges that are partly training related and partly troubleshooting...
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Value
We have a return merchandise agreement process with AvaSure. If a camera malfunctions and needs to...
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Value
AvaSure's system reduces our sitter cost. It reduces our in-person one-to-one sitters, so...
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Product
I wish that the AvaSure cameras were a little smaller and fit in the room more easily. I saw some...
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Product, Value
By using the system, we have not only been able to reduce our falls but also monitor for another...
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Operations, Value
AvaSure is an expensive solution, but it is good. I have worked with AvaSure before, and I really...
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Product, Value
We have seen clinical, financial, and operational outcomes with AvaSure's system. When we decrease...
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Operations
The hardest part of our implementation with AvaSure is that they have to run a business too. They...
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Relationship
AvaSure listened to a lot of the input of their users, and they changed the way they handled some of...
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Relationship
We have a great partnership with AvaSure that shows consistency. The vendor has gotten better and...
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Product
AvaSure has an AI solution that can help tie into telesitting to alert the sitters watching the...
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Product, Value
The outcomes that we have seen as a result of using AvaSure are operational more than anything. We...
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Loyalty
We have the older version of AvaSure, and we need to update it. The thing I would like to see...
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Product
AvaSure hasn't delivered any new technology, but I haven't asked for it. We haven't bought any. We...
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Relationship, Product
AvaSure has done a good job of promoting the product. I haven't heard really any complaints about...
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Product
I don't think we have done any integration or interoperability with AvaSure. I don't even know how...
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Value
Using AvaSure, we have had a decrease in falls. We haven't seen financial savings due to the cost,...
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Relationship, Product
We have had some issues with the devices. I would say out of all the ones we had, only a few had...
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Relationship
The vendor is good at sending out information. Their executives come to the meetings, so that is...
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Loyalty
I would say AvaSure isn’t part of our long-term plans, at least for a few years from now. I don’t...
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Value
We have prevented a lot of safety things that we monitor patients for, like falls, elopement, safety...
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Product
The system does have limitations. We can only use the prompting software on two rooms at a time, and...
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Product
I would buy AvaSure over and over. If someone is trying to choose between telesitting programs, this...
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Operations
AvaSure’s implementation was fantastic. We are constantly going live at different facilities, and...
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Relationship
AvaSure has really improved in the area of customer support. They get somebody on it right away. If...
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Product
We just upgraded AvaSure, and we are having some issues. We don’t know for sure whether those are on...
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Product, Value
Using AvaSure, we have seen a decrease in sitter usage at the bedside. We have also seen a decrease...
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Product, Value
We have definitely seen financial benefits from the system. Instead of having a one-to-one ratio...
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Loyalty
We are about ready to take AvaSure's new web-based client. That will be much better than our...
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Product
If somebody approached me because they were thinking about going with AvaSure for their...
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Operations
I don’t have the resources to do the education side, so I’m trying to do that quarterly with the...
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Relationship, Product
In terms of the vendor delivering technology that meets our needs, I wouldn't say we have had...
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Operations
We haven't had any kind of recent training or on-site visits from the vendor, so I don't have much...
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Loyalty, Product
AvaSure's system is very easy to use. The system has a lot of new functionalities, and they are...
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Product, Value
With AvaSure's system, we can monitor our fall rates. They have been pretty level, so I wouldn't say...
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Loyalty, Value
We are in the middle of transitioning away from AvaSure right now. We are going with a new product....
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Relationship, Operations
I like the vendor. AvaSure's customer service is good. We haven't had many upgrades. The vendor is...
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Product
The system's cameras are going downhill. However, we have had the same old cameras since we started....
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Relationship, Value
AvaSure does a great job at avoiding charging for every little thing. Also, their customer service...
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Product, Value
With AvaSure, we have been able to prevent falls, prevent patient elopement, and help with staff...
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Product, Value
We have definitely been able to admit more patients that require sitters because we can transition...
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Product, Value
AvaSure comes with a very limited list of canned languages for the redirections. If we want another...
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Loyalty, Product
AvaSure has been good to work with. We have used their system at other facilities, and we stayed...
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Value
I wouldn't say that AvaSure avoids charging for every little thing because when we get quotes for...
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Operations
AvaSure came and trained us, but then we took their training materials, and we do our training...
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Product
AvaSure's system doesn't communicate with our EMR. Also, with the process of putting in new patients...
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Product
AvaSure had a home run with AI, virtual nursing, and things like that. However, the vendor took away...
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Loyalty, Value
The current version of the system is a little robot that we can place in rooms. For cameras, there...
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Relationship
AvaSure's system is very easy to use and train people on. The vendor's product support is excellent....
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Product, Value
By using the product, we have definitely improved our safety scores. Our fall risk scores have gone...
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Value
AvaSure's system is kind of expensive. We don't use all of it. It is quite costly to upgrade to more...
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Product
The nice thing about the system is the portability. AvaSure has systems that will go into certain...
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Value
Financially, we have shown a large offset in the cost of sitters because the only time we use live...
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Relationship, Operations
I'm working with AvaSure's project management office to do a big upgrade, and they seem really...
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Operations
AvaSure offers a lot of ad hoc training as we need it.
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Product
AvaSure is pretty straightforward. We like that we have a lot of tools that allow us to upgrade the...
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Product, Value
The main outcome we have seen from using AvaSure is that we aren't seeing as many falls for...
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Product
AvaSure has been pretty rock solid. We don't get a lot of calls and complaints about it. The device...
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Loyalty
AvaSure isn't part of our long-term plans because we are hoping our pilot with another vendor will...
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Product
Even if we were to do AI and integration with AvaSure's system, it just is not fully where we want...
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Relationship, Product
With AvaSure, we have a portal. We have a phone number with a support code. The minute we give them...
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Product, Value
The outcomes are reducing falls and reducing the pulling of lines and tubes. We have also found an...
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Product
With AvaSure, when someone is telesitting, there are a lot of things that we do on one screen. We...
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Relationship
I have worked with AvaSure for a few years now. Their overall platform is very good. We don't have...
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Product
AvaSure's system works relatively well. We are getting better, but the hospitals have not taken to...
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Value
From a sitting perspective, obviously, not every patient would have a one-to-one sitter, but some of...
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Operations
The implementation of AvaSure's solution was a struggle. With the initial implementation, the...
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Loyalty
Overall, from a technology perspective, AvaSure's system works very well for sitting. However, we...
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Relationship, Operations
If somebody were considering AvaSure, I would recommend it. I would say the vendor is involved. It...
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Operations, Product
We went live a while ago and have had upgrades since then. That process has been pretty effective. I...
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Operations
AvaSure has some opportunities when it comes to training. The struggle we have with the ongoing...
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Product
What AvaSure should do and what it actually does is so dependent on the hospital using it, and that...
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Relationship, Product
There are still some simple needs that AvaSure could work to meet and some improvements that could...
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Relationship
The reason I don't give AvaSure a full score for support is that they sometimes have trouble fully...
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Culture, Value
The system does exactly what it is supposed to do. It works as AvaSure says it does. AvaSure does...
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Loyalty, Product
Today, the product does not meet all of our functionality needs. There are some integration pieces...
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Relationship
The involvement from AvaSure is pretty good. We have a regular meeting with them, and it includes a...
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Loyalty
I certainly hope AvaSure is part of our long-term plans, and it should be. We monitor several...
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Product
I consider the on-site nurses to be the end users, and there could be some improvements because the...
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Value
We monitor several hospitals from one location, so it is tough to say how the solution impacts...
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Value
We have been able to decrease the utilization of our one-to-one sitters, so that could be saving us...
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Product
The globes on the cameras themselves are very easy to scratch, and we have complications with them....
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Product
There are voice prompts in the system that have been very beneficial. We can just click a button. If...
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Relationship
When we interact with the vendor, they are very receptive. As a matter of fact, if we have events,...
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Relationship
One way the vendor could improve is perhaps by increasing the staffing of our virtual monitoring attendants....
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Product, Value
What we like about the product is the two-way conversation that occurs with the patient and the...
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Loyalty, Product
AvaSure's system is good, but there are other solutions out there, so my recommendation to someone...
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Product
Our needs have evolved since we first went live with AvaSure's system. For example, I would like a...
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Operations
For training, AvaSure has tip sheets and go-live support for the initial implementation, but after...
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Loyalty
There are a lot of new things in the market, and AI is something that we would like to look at. So...
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Product
We would buy AvaSure's system again, but we would probably look at redundancy a little more because...
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Product, Value
Sometimes if the AvaSure hardware is broken, we have to ship it out and get labels, and that is a...
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Relationship
AvaSure proactively communicates with us, especially around cybersecurity. If the cameras have some...
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Product
Before AvaSure's system's implementation, we used to have one-on-one patient monitoring, and we...
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Operations, Product
AvaSure’s technical teams are very knowledgeable, but reducing the downtime during implementations...
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Relationship, Operations
AvaSure’s support is the only issue I have heard of from staff. They don't know who to contact. We...
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Relationship, Product
I love AvaSure and the cameras. I don't hear any complaints about things going down. If they do go...
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Product, Value
I haven't seen any extra charges from AvaSure, so we are good. AvaSure has been good to work with....
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Product, Value
We have AvaSure cameras across multiple facilities, and we have a central person monitoring sitters....
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Operations
AvaSure is just very organized. They do a great job of teaching our staff. They make sure they...
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Product
AvaSure requires a lot of clicks from the telesitters. However, I don't necessarily think that is...
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Relationship
AvaSure has been consistent for the past few years. Every time we want to expand, they have been...
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Relationship, Operations
AvaSure is not as communicative when we aren't doing upgrades. We are typically the ones to reach...
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Product
I think AvaSure does the best they can with integration, but sometimes that is a little bit more...
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Loyalty
Obviously, everyone wants cheaper things, so I would say AvaSure’s price point could decrease a...
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Value
I would probably not buy this solution again, but only because there are so many advancing options...
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Product, Value
We have for sure seen some financial benefits from using AvaSure. We historically have done a lot of...
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Loyalty
AvaSure is not part of our long-term plans, and the rationale has nothing to do with AvaSure's...
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Culture, Value
The vendor knows they are best in class for one-to-one safety care, so their pricing model starts...
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Operations
AvaSure’s implementation services are best in class. The project management and the on-site support...
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Product, Value
The AvaSure dashboard that the virtual sitters operate out of is very well designed and intuitive...
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Relationship, Operations
AvaSure knows how to do a go-live for sitting. It is like a well-oiled machine with them. They send...
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Product, Value
AvaSure is the Cadillac of virtual safety observation. The vendor has a great product and has been...
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Product
AvaSure could have a quicker solution for unplanned downtimes. We have had a couple of instances of...
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Culture
I would tell someone thinking about implementing AvaSure to be fully knowledgeable about the...
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Relationship, Operations
AvaSure has a really well-honed project management team. They are very easy to work with, and they...
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Value
With AvaSure, we have saved hours of paying one-on-one sitters, and that has been a nice return on...
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Product
AvaSure is not really integrated with our EHR solution or our call light system. When we have a stat...
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Operations, Product
Sometimes our end users struggle with adapting to the layout and the functionality of AvaSure. There...
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Relationship
There is some type of disconnect, and I don't know who to refer issues to with AvaSure. But the...
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Relationship
Sometimes when we have issues with AvaSure cameras, we don't know whether those issues are our IT...
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Value
AvaSure's solution is great at reducing our sitter falls, and it helps the staff members feel more...
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Operations
I don’t send a lot of training to the staff members who use AvaSure's solution daily because they...
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Operations
AvaSure did really well with the implementation. They gave us a policy to demonstrate, and they gave...
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Product
The AI features in AvaSure have helped us identify what trends are happening and where to really...
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Product
AvaSure has reached out on a couple of different occasions to talk about telehealth nursing and...
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Product, Value
From using AvaSure, we have seen our falls decrease quite a bit, and we have been able to make early...
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Product
There is still an opportunity for AvaSure to help with staffing shortages. The system hasn't really...
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Product
When I first started, the machines kept going down. I'm pretty sure the vendor did an upgrade, and...
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Operations, Product
Learning how to go into AvaSure to look at the numbers and see the potential falls was a process.
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Relationship
If something is wrong, the support people get on top of it. If I have problems, I can call someone,...
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Product
This solution and its outcome are excellent. If we could get more people to use AvaSure, that would...
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Value
I really like AvaSure because it prevents falls maybe 90% of the time. If we have someone who is...
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Product
I would buy AvaSure's system again, but I know that there are other players on the field now. When...
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Operations
With AvaSure, we are very self-sufficient. We were internally hosted, and when the vendor did help...
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Product
AvaSure's system isn't integrated with anything in our platform. It is just a standard product. It...
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Relationship
AvaSure has excellent customer service, and they get us help and upgrades. We have had regular...
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Product, Value
By using AvaSure's system, we have definitely seen a decrease in falls. We have been using AvaSure's...
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Operations
The vendor is giving us some training on a new dashboard, and it has more than I even knew. We would...
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Product
In all the years I have been using AvaSure, we have only had one camera go down, and that was...
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Product
I wish we had one product that did telesitting and virtual nursing. AvaSure may have that...
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Product, Value
We are using AvaSure to help with safety events. It is very user friendly, and it has helped with...
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Relationship
AvaSure's support is very timely, and I like the fact that it is interactive. The vendor shows a...
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Product
We have seen clinical, financial, and operational outcomes as a result of using AvaSure. We have...
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Product
Things are nice with AvaSure because we have monitoring staff software and hardware all in one...
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Relationship
We would like AvaSure to escalate issues before we find them. AvaSure has access to all our systems,...
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Loyalty
I have a feeling that AvaSure probably won't be part of our long-term plans, but we haven't decided....
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Product, Value
AvaSure is a little pricey. Everyone is creating some sort of technology for virtual nursing or...
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Product
I would buy AvaSure's solution again. I think it was a good avenue to go to. I like AvaSure's mobile...
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Product
AvaSure rates just above the middle of the road for meeting all of our needs, and that might be our...
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Product
We would like to be able to integrate AvaSure with our EMR. We are limited in our use of AvaSure; we...
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Operations, Product
We did a downtime on AvaSure to upgrade to the most current version, and that did not necessarily go...
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Operations
AvaSure’s training is just video modules that have yet to be updated. The videos are consistent with...
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Loyalty, Relationship
The working relationship between our organization and AvaSure has come a long way. We were actually...
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Product, Value
We have actually seen some pretty impressive outcomes with AvaSure. We have done a couple of...
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Relationship, Value
Avasure has helped us improve clinically and financially. We have seen a great decrease in falls and...
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Relationship
AvaSure is very prompt whenever we send them a case, and the follow-up has been excellent. The...
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Loyalty
We are going to be tapping into AvaSure's newest features, and we haven't had that ability in years....
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Product, Value
With AvaSure's system, we are concentrating on fall risks, special cases, and high-risk patients....
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Relationship
AvaSure's support is excellent. The support people are extremely patient and will troubleshoot with...
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Loyalty, Relationship, Product
AvaSure has a really good product. AvaSure is now helping us innovate and integrate with our other...
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Operations
I actually implemented AvaSure at another organization before I came to my current organization. I...
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Product, Value
AvaSure's impact has been highly positive. Before, the nurses were reluctant to label somebody as a...
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Operations
AvaSure doesn't really have ongoing training unless we do an upgrade or add something on. They have...
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Product, Value
It took the nurses a little while to realize that they could proactively put AvaSure in a patient's...
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Product
We have high-risk patients who still need a physical sitter, but we also use AvaSure for the safety...
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Operations
The advice I would give to someone looking at AvaSure is that they should have the kickoff meeting...
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Loyalty
As of right now, AvaSure is part of our long-term plans. I am not really familiar with their other...
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Product, Value
We primarily use the system for sitting right now. We have had a lot of good outcomes with AvaSure,...
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Value
When comparing the expenses of AvaSure and another product that we have seen, I think the other...
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Product
One suggestion I have for AvaSure is to use AI. We are now in an AI era, and I have seen another...
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