AvaSure Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Value
Since we started using AvaSure, we have seen a decrease in our fall rates compared to other...
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Relationship, Operations
The vendor sets meetings with us before we go live with the system at a site. They arrange those...
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Product, Value
We would love to see more integrations with AvaSure. We would also like to have AvaSure tied to our...
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Product
AvaSure uses AI features, and there is a privacy mode where we can see the skeletal outlines of...
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Relationship
If I have a question, I can reach out to someone at AvaSure, and they will respond quickly. If there...
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Relationship
The only thing we lack from AvaSure sometimes is responsiveness from their customer service people....
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Operations
The training has gotten better. To improve the experience, AvaSure could provide a training program...
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Product
With documenting some of the adverse effects, users have to go through a couple of steps. If that...
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Product, Value
In using AvaSure, we have seen some financial gain in terms of using more of our staff on the floor...
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Relationship
AvaSure does really well with support. They are very responsive. When I reach out with a question or...
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Product
How long the AvaSure cameras last can vary, but we have had pretty much the same cameras for many...
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Product, Value
AvaSure’s statistical alarms really push our bedside staff to get into the rooms and help our...
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Relationship, Product
In AvaSure, I would like us to be able to check off whether we escalated things to a primary care...
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Product
AvaSure gives us a very good quality product. I really like the ability to document when we prevent...
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Operations, Product
With AvaSure, one of the things that makes the system a bit more difficult during training for users...
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Product, Value
Our organization could probably utilize our cameras a bit more and use fewer physical sitters....
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Relationship
AvaSure’s support team is always available to us, efficient, and kind. The support people are always...
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Value
I'm always telling everybody that AvaSure has gone really far and that the system is worth the time,...
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Product, Value
By using AvaSure, we actually have been able to prevent a lot of safety events, like self-harm, harm...
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Relationship
Our customer service person at AvaSure is wonderful to work with. They answer all questions and are...
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Product
I would tell others looking at AvaSure that their customer service is wonderful. Their data...
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Product
I don't know whether we have upgraded anything or had any new technology since I have been on board....
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Operations
We just expanded AvaSure. One of the vendor's educators just did a training for us, and they were...
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Product, Value
We use AvaSure for remote observation of patients who are fall risks or if patients are pulling on...
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Value
We ask for extra things, but there are significant costs.
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Product
I would tell other providers to do some trial runs with multiple solutions.
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Relationship
We got an unsatisfactory response from the vendor. They finally came out and fixed an issue, but...
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Operations
Implementation was a mess. It was delayed by a long time.
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Product
There is a wifi device, and the system gets frequent glitches. The glitches don't happen too often,...
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Loyalty
We are looking forward to improved user friendliness and some new pieces that will integrate with...
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Relationship
AvaSure has very engaged executives.
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Operations, Product
We had a lot of complications during the go-live. I have seen other platforms that would have been better....
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Relationship
We continue to struggle with AvaSure. We did an upgrade. There were several hiccups with the upgrade...
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Operations, Product
AvaSure is pretty simple. We put it in a room and plug it in. I wasn't part of all the training, but...
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Product
We have had a lot of connection issues with the AvaSure cameras, and we haven't figured out why. We...
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Product
AvaSure monitors the patient for falls. We are struggling a bit with AvaSure as a telesitter...
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Product
AvaSure delivers on technology. It was offered and available. We just unfortunately weren't able to...
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Relationship
AvaSure’s support is very good. They are on top of things, and their executives are very inclusive....
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Loyalty
We are going to continue using a virtual sitting solution, but we don't know whether we will stay...
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Operations
Everything went well with the implementation, and I mean everything. We had tried for years to...
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Product, Value
The list of outcomes we have seen from AvaSure could go on and on. We use AvaSure to minimize...
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Product
There are some basic features that are missing in the system that would really help its workflows....
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Value
AvaSure's system is very expensive. Its hardware isn't too terribly bad, but it has a licensing...
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Loyalty, Operations
We have contracted with AvaSure for a while, but we have had a lot of technical issues and problems...
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Loyalty
We went with AvaSure's system because we wanted a video monitoring solution for our sitters. We are...
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Relationship, Operations
I have worked with a person from AvaSure since the solution was implemented. They have been...
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Operations
The vendor's learning modules need to be updated. The training is particularly clunky. We assign our...
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Product, Value
Some outcomes we have seen as a result of using the solution are decreased in-person sitter...
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Operations
Our recent upgrade went very well. Everyone we worked with was helpful, and the process went...
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Product
AvaSure compares pretty well with competitors. They have come a long way in the artificial...
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Value
The cost of AvaSure's system is always something that people are afraid to jump in and agree to,...
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Operations
AvaSure has their training stuff, but I don't really need it. Sometimes they come out with classes....
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Relationship, Product
It took a long time for me to get my last upgrade, which I needed badly. Then because the system had...
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Product
With AvaSure, I would like us to be able to call from our computer instead of dialing on a phone. We...
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Loyalty
I'm fine with AvaSure. When we were going to look at something different, we went through a couple...
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Product
AvaSure is working on stuff. I was interested in the wall mount, and that was supposed to come out...
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Product
We still do not allow an AvaSure camera to monitor a patient who is suicidal. Some institutions do...
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Operations
AvaSure was on-site for not only the go-live but also the education process. They shared a lot of...
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Loyalty
We are very interested in AI with AvaSure. The vendor has a vision, and when we met with them and...
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Loyalty
We are looking at doing virtual nursing with a couple of things, but we are doing something a little...
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Product
AvaSure has greatly improved. Their initial camera system was kind of like a mom-and-pop offering....
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Relationship
AvaSure is really good about being proactive. They will let us know if something is funky. They are...
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Product
With AvaSure, we can alert and can call the unit. There are multiple ways to do things, and we have...
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Relationship
As an organization, we are pretty well satisfied with AvaSure not only with their product but also...
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Loyalty, Product
I find AvaSure to be very helpful, but they definitely could do more with and need to focus on...
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Product, Value
We have definitely seen some financial outcomes, and the fact that we don't need to have 1 person...
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Product, Value
In the past, before we had AvaSure, every person required a one-to-one connection, and there were...
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Relationship
AvaSure is a very good partner and collaborator in how they charge. Also, the vendor’s leaders are...
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Operations
AvaSure assigns project managers for the implementation and training, but there often is a lot of...
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Loyalty
As a company, AvaSure is going to have to go to the next level with their AI capabilities. I have...
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Relationship, Product
I would tell someone that AvaSure has a willingness to work with unique environments. Their solution...
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Value
We started with AvaSure years ago with the hopes of enhancing patient safety and addressing the...
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Value
AvaSure has had an impact on our ability to eliminate a lot of bedside sitters and see a continued...
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Relationship
AvaSure is a fantastic partner. I cannot speak highly enough about the team. I can text the vendor's...
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Loyalty
Like many hospitals, we are trying to move away from a cart-based solution. The system supports...
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Value
AvaSure is expensive, and that is the vendor’s biggest barrier, but they are not trying to...
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Value
We have seen pretty significant cost savings in labor on an annual basis. We have also seen pretty...
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Relationship, Operations
AvaSure did a pretty good job with our implementation, and their support people are good. They...
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Product
AvaSure runs as a standalone product. It doesn't integrate with our other systems. AvaSure's...
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Product
The system is pretty straightforward in terms of its hardware in units. Organizations don't really...
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Product
I would like to see the system have a wider field of view on its cameras or better low-light...
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Loyalty, Value
We have started to see a reduction in falls at specific sites that are high users of the system. We...
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Relationship, Operations
Some of our difficulties with AvaSure came from us starting our use of the system during COVID-19....
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Operations
The implementation of AvaSure's system was smooth. The vendor has a good product and sets it up...
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Operations
AvaSure doesn’t visit all of our sites every year. One training challenge is that many of the things...
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Loyalty
We are moving to the next level of education with AvaSure, and that involves our senior leadership...
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Operations, Product
With upgrades, we have to partner with different groups along with AvaSure. We have multiple sites,...
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Product
The upgrades we get in AvaSure aren’t significantly impactful. There are some minor changes to...
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Operations, Product
AvaSure is pretty easy for nurses to set up. From a technical perspective, all they have to do is...
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Operations, Product
Things would be much easier for end users if there were a different protocol for setting up...
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Relationship
We have regular meetings with AvaSure to go over concerns and troubleshoot things, and we receive...
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Relationship, Product
Sometimes, there are stoppages with AvaSure because we are the mediator when we don’t need to be....
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Value
AvaSure helps us, but it isn't everything. We use it for our sitters, but it doesn't help our...
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Loyalty
We are looking at different virtual nursing options. If we decide to go with a different option, we...
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Loyalty, Product
It would be great if the system could integrate with our call bell system. A big sticking point with...
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Value
I would tell someone considering AvaSure that the solution is worth it because it keeps eyes on...
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Relationship
AvaSure's customer support is really good. All of the people from AvaSure who we have worked with...
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Product
Thanks to AvaSure, our fall scores have plummeted. We are also using the system for drug watch and...
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Product, Value
We have been having good success with AvaSure. The product has decreased patient falls quite a bit....
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Product
The biggest strengths of AvaSure are the capabilities of the camera. It is a 360-degree camera, so...
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Product
We use AvaSure for patient safety almost all the time, and I would like to have an AvaSure camera in...
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Relationship, Product
We bought the AvaSure products, and we have not had a lot of breakdowns. We are not getting...
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Operations, Product
There is one little glitchy thing that seems a little tough for the users. On the new monitors, we...
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Product
Sometimes someone will go and plug an AvaSure camera in and forget to tell us, and there is often a...
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Product
I wish there were more options with the language services in AvaSure. There are a ton of language...
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Relationship
AvaSure is a partner to us. They have been our partner for a long time, and they want to work with...
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Relationship, Product
The way that AvaSure helps organizations develop programs can be very advantageous for larger health...
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Value
AvaSure's system costs a lot of money. It is the best-in-breed system for telesitting, but other...
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Value
If an organization is with AvaSure for long enough, they can get to a place where they won't get...
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Relationship
One good thing about AvaSure is that they are consistent. They may not always deliver everything...
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Product
I think AvaSure is the best system for telesitting right now. However, technology is evolving so...
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Product, Value
AvaSure has had a highly positive impact on sitters. AvaSure has been very helpful with confused...
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Relationship, Product
I like the two-way conversation in AvaSure; that has been a helpful feature. I especially like the...
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Product
AvaSure could improve staffing for the virtual monitoring attendance. It is not a current problem,...
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Relationship
AvaSure is delightful to work with. They have been very responsive. I would particularly note that...
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Loyalty, Product
We are implementing massive platforms for integration, but AvaSure's product stands alone right now....
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Value
AvaSure is pricey. AvaSure will lose some customers because of their price point. The quality of the...
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Product, Value
Some outcomes we have seen from this product are lowered numbers of falls and all kinds of safety...
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Product
The product works very well. We have a few instances of downtime, but we are stretching the product...
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Product
We haven't really seen a very user-friendly dashboard that shows the improvements of the AvaSure...
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Culture
AvaSure oftentimes tries to sell us things, but they are very responsive, and we have met very...
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Culture
AvaSure has given us deals on certain things. We did have a situation where it seemed like we were...
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Relationship
AvaSure is very responsive if there is a technical issue. They always respond immediately and help...
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Relationship, Product
We have had challenges, but the challenges aren't really related to AvaSure; they are related to...
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Relationship
AvaSure is very receptive. They check in often enough, and they listen to our feedback and what...
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Product
AvaSure’s AI features are more effective than a bed alarm because we are actually watching the...
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Relationship, Operations
AvaSure has the best project management approach of any of the vendors that I have dealt with....
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Value
We have used AvaSure to reduce falls and to keep our patients and staff safe. We have also seen an...
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Culture, Value
There is an upcharge for everything in AvaSure. For example, the system is capable of having...
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