1up Platform Commentary
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Subject Expert
Cris Ludwig
Associate Engagement Partner
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User Commentary
Product
The platform is currently used to comply with a mandate; there are only a handful of external...
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Relationship, Product
1upHealth is a nice partner with good technology.
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Loyalty
So far, things have been good with 1up Platform. We haven't made many changes, and the product...
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Loyalty, Relationship
1upHealth is really easy to work with. They are very responsive and are willing to engage with us....
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Relationship, Product
1upHealth proactively develops things in advance on their side. In reality, there isn't much...
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Value
1up Platform is very expensive for minimal use of data. That is partly on us because we are only...
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Loyalty, Product, Value
1upHealth is adding new capabilities. We had to pay for them, but there are new population analytics...
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Loyalty, Product
1upHealth promises a lot. They are working on increasing provider access. There is a lot of fuss...
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Relationship, Product
1upHealth is pretty hungry, so they are always thinking of new things. 1upHealth has very specific...
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Loyalty
There is a new requirement for PA in electronic form, so we are looking for a new PA vendor. We are...
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Culture, Relationship, Product
We have ongoing problems with data loading issues in 1up Platform. Part of our contract is that the...
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Relationship, Product
Theoretically, 1upHealth supports our interoperability goals, but there are constant problems. The...
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Loyalty, Product
We discovered 1upHealth several years ago after we tried to build our own FHIR server and realized...
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Value
I would consider buying 1up Platform again. From a partnership standpoint, 1upHealth is really good....
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Operations
When we first signed on with 1upHealth, we were told the ingestion process was going to be pretty...
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Product
An area of opportunity for 1upHealth is probably the shift from compliance to value-driven use...
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Relationship
1upHealth’s strength is their collaboration and willingness to hear out a concern and come back...
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Relationship
We have grown volume on 1up Platform over the years from compliance to value-driven use cases. We...
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Relationship, Product
At this point, I don't have any complaints about 1upHealth's product or services. Those are working...
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Product
1up Platform is simple and straightforward. There is nothing additional that we need. 1upHealth...
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Relationship
I work at the director level of 1upHealth, and if there are any needs or escalations, we can have...
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Relationship
1upHealth is pretty responsive. In terms of our file exchange, we will get notifications when there...
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Loyalty, Operations
1upHealth had a webinar, and I was impressed with how they explained the basics of the ruling....
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Operations
The experience has been very positive so far. For the implementation, 1upHealth had wonderful...
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Relationship, Operations
For implementation services and upgrades, 1upHealth has been highly responsive and flexible in...
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Relationship, Product
We are very pleased with 1upHealth. They are really responsive. In terms of working directly with...
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Product
One area where we have experienced ongoing difficulties that are likely not unique to us is with the...
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Relationship
The key strength of our continued relationship with 1upHealth is the quality of the partnership. I...
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Relationship
1upHealth is a valuable partner as we work to ensure compliance with numerous CMS interoperability...
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Loyalty, Relationship, Product
1upHealth is really focused on a certain set of regulatory requirements, and I feel very confident...
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Product
From an end-user perspective, the system tools look really robust and cool. If I were a prospective...
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Loyalty, Value
At this stage, it is difficult to fully recognize the value of the platform. Ideally, as adoption...
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Operations
The training for FHIR Platform was very seamless and quick. Unfortunately, no one is using the...
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Product
Everything is going well with FHIR Platform, and 1upHealth does all the work on their side for upgrades....
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Relationship, Product
1upHealth meets our needs. They format things to our structure; they are flexible to meet our...
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Product
Our primary focus is on using 1upHealth’s FHIR server, and I really like their product from a FHIR...
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Relationship, Product
1upHealth is trying to get into the clinical data realm, so they are trying to do a transformation....
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Relationship
Over the last year and a half, there has been a lot of turnover with the C-level folks at 1upHealth....
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Loyalty, Relationship
1upHealth has been a great partner. I am going to look at them in other capabilities to find out...
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Value
I hate the system's cost, but it is what it is. FHIR Platform has a better price than almost...
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Operations
1upHealth was a great partner in our implementation. We had a project manager assigned to us, and...
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Relationship, Operations
If I were hypothetically in the market for a new vendor to help me meet CMS interoperability rules,...
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Product
In terms of supporting our integration or interoperability goals, FHIR Platform is doing well. We...
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Operations
We get updates from 1upHealth, but that is not frequent. And 1upHealth could go a little more in...
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Value
FHIR Platform is not cheap. And there are limits; we can only send so many records, and sometimes...
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Relationship
1upHealth could have slightly better responsiveness. We reach out to them, and then we just wait for...
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Relationship, Operations
1upHealth is technically proactive, and they are improving their implementation and support.
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Relationship
I would like 1upHealth to have better, more complete, more timely, and more proactive support. They...
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Relationship, Value
1upHealth is happy to meet all my needs if I pay them.
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Commentary Summary
Comment Type Breakout