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1up Platform Commentary
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Subject Expert
Cris Ludwig
Associate Engagement Partner
KLAS Associate Engagement Partner - Cris Ludwig
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

I've been happy with the service provided by 1upHealth. They keep us compliant with interoperability...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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COO

1up Platform’s interoperability is painless. 1upHealth’s support is excellent. They have helped me a...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

1upHealth is very good to work with and very accommodating. 1upHealth has people who understand CMS...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Up to this point, 1upHealth's training has only been screenshots. I would like to have more testing...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

Functionalities to meet requirements have been suggested to 1upHealth, but 1upHealth hasn't yet made...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

1upHealth is very good, especially if we are short on time and need to go with a third party.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I do meet with the 1upHealth executives and suggest what they should focus on with 1up Platform....

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

1upHealth is a great partner to work with. They're very responsive anytime we have any questions....

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

We didn’t have any formal training with 1upHealth, but they did an update for the reporting...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

I don't think the solution is expensive, but interoperability is. The regulations are constructed so...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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VP/Other Executive

1upHealth is always ahead of the game when it comes to meeting the regulations and meeting the...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

1upHealth’s knowledge of what is happening in the industry when it comes to interoperability helps...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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VP/Other Executive

We’re moving away from 1up Platform because another solution we got has the capability to do what...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

1upHealth’s support was found to be deficient at times. The production environment was down without...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

When we went with 1upHealth, it was in the early stages of a brand-new technology space being...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

We would categorize 1upHealth on the high side for their licensing fees, and that is one of the...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Manager

Everything we're seeing is pretty strong around 1upHealth’s development and innovation. 1upHealth...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I just finished analyzing some lessons learned from the project, and overall, the feedback about the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

1upHealth’s training could use some enhancements. The vendor didn't have a lot of documentation to...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

A couple of items are missing from the product. There's a data element guide that is part of a CMS...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The 1upHealth implementation team that I've been working with has been very helpful, accommodating,...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

The implementation of 1up Platform was long and painful, but not because of 1upHealth's side. They...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

The platform is currently used to comply with a mandate; there are only a handful of external...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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COO

1upHealth is a nice partner with good technology.

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

So far, things have been good with 1up Platform. We haven't made many changes, and the product...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

1upHealth is really easy to work with. They are very responsive and are willing to engage with us....

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

1upHealth proactively develops things in advance on their side. In reality, there isn't much...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

1up Platform is very expensive for minimal use of data. That is partly on us because we are only...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

1upHealth is adding new capabilities. We had to pay for them, but there are new population analytics...

Comment Tone Positive
Pillars Loyalty, Product, Value
Evaluation Unrated

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Director

1upHealth promises a lot. They are working on increasing provider access. There is a lot of fuss...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

1upHealth is pretty hungry, so they are always thinking of new things. 1upHealth has very specific...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

There is a new requirement for PA in electronic form, so we are looking for a new PA vendor. We are...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

We have ongoing problems with data loading issues in 1up Platform. Part of our contract is that the...

Comment Tone Negative
Pillars Culture, Relationship, Product
Evaluation Unrated

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Director

Theoretically, 1upHealth supports our interoperability goals, but there are constant problems. The...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

We discovered 1upHealth several years ago after we tried to build our own FHIR server and realized...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

I would consider buying 1up Platform again. From a partnership standpoint, 1upHealth is really good....

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

When we first signed on with 1upHealth, we were told the ingestion process was going to be pretty...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

An area of opportunity for 1upHealth is probably the shift from compliance to value-driven use...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

1upHealth’s strength is their collaboration and willingness to hear out a concern and come back...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We have grown volume on 1up Platform over the years from compliance to value-driven use cases. We...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

At this point, I don't have any complaints about 1upHealth's product or services. Those are working...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

1up Platform is simple and straightforward. There is nothing additional that we need. 1upHealth...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I work at the director level of 1upHealth, and if there are any needs or escalations, we can have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

1upHealth is pretty responsive. In terms of our file exchange, we will get notifications when there...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

1upHealth had a webinar, and I was impressed with how they explained the basics of the ruling....

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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Director

The experience has been very positive so far. For the implementation, 1upHealth had wonderful...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

For implementation services and upgrades, 1upHealth has been highly responsive and flexible in...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

We are very pleased with 1upHealth. They are really responsive. In terms of working directly with...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

One area where we have experienced ongoing difficulties that are likely not unique to us is with the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The key strength of our continued relationship with 1upHealth is the quality of the partnership. I...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

1upHealth is a valuable partner as we work to ensure compliance with numerous CMS interoperability...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

1upHealth is really focused on a certain set of regulatory requirements, and I feel very confident...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

From an end-user perspective, the system tools look really robust and cool. If I were a prospective...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

At this stage, it is difficult to fully recognize the value of the platform. Ideally, as adoption...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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CEO/President

The training for FHIR Platform was very seamless and quick. Unfortunately, no one is using the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CIO

Everything is going well with FHIR Platform, and 1upHealth does all the work on their side for upgrades....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

1upHealth meets our needs. They format things to our structure; they are flexible to meet our...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.