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1up Platform Commentary
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Subject Expert
Jennifer Hickenlooper
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
I've been happy with the service provided by 1upHealth. They keep us compliant with interoperability...
1up Platform’s interoperability is painless. 1upHealth’s support is excellent. They have helped me a...
1upHealth is very good to work with and very accommodating. 1upHealth has people who understand CMS...
Up to this point, 1upHealth's training has only been screenshots. I would like to have more testing...
Functionalities to meet requirements have been suggested to 1upHealth, but 1upHealth hasn't yet made...
1upHealth is very good, especially if we are short on time and need to go with a third party.
I do meet with the 1upHealth executives and suggest what they should focus on with 1up Platform....
1upHealth is a great partner to work with. They're very responsive anytime we have any questions....
We didn’t have any formal training with 1upHealth, but they did an update for the reporting...
I don't think the solution is expensive, but interoperability is. The regulations are constructed so...
1upHealth is always ahead of the game when it comes to meeting the regulations and meeting the...
1upHealth’s knowledge of what is happening in the industry when it comes to interoperability helps...
We’re moving away from 1up Platform because another solution we got has the capability to do what...
1upHealth’s support was found to be deficient at times. The production environment was down without...
When we went with 1upHealth, it was in the early stages of a brand-new technology space being...
We would categorize 1upHealth on the high side for their licensing fees, and that is one of the...
Everything we're seeing is pretty strong around 1upHealth’s development and innovation. 1upHealth...
I just finished analyzing some lessons learned from the project, and overall, the feedback about the...
1upHealth’s training could use some enhancements. The vendor didn't have a lot of documentation to...
A couple of items are missing from the product. There's a data element guide that is part of a CMS...
The 1upHealth implementation team that I've been working with has been very helpful, accommodating,...
The implementation of 1up Platform was long and painful, but not because of 1upHealth's side. They...
The platform is currently used to comply with a mandate; there are only a handful of external...
1upHealth is a nice partner with good technology.
So far, things have been good with 1up Platform. We haven't made many changes, and the product...
1upHealth is really easy to work with. They are very responsive and are willing to engage with us....
1upHealth proactively develops things in advance on their side. In reality, there isn't much...
1up Platform is very expensive for minimal use of data. That is partly on us because we are only...
1upHealth is adding new capabilities. We had to pay for them, but there are new population analytics...
1upHealth promises a lot. They are working on increasing provider access. There is a lot of fuss...
1upHealth is pretty hungry, so they are always thinking of new things. 1upHealth has very specific...
There is a new requirement for PA in electronic form, so we are looking for a new PA vendor. We are...
We have ongoing problems with data loading issues in 1up Platform. Part of our contract is that the...
Theoretically, 1upHealth supports our interoperability goals, but there are constant problems. The...
Commentary Summary
Comment Type Breakout