1up Platform Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Culture, Relationship, Product
We have ongoing problems with data loading issues in 1up Platform. Part of our contract is that the...
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Relationship, Product
Theoretically, 1upHealth supports our interoperability goals, but there are constant problems. The...
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Loyalty, Product
We discovered 1upHealth several years ago after we tried to build our own FHIR server and realized...
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Value
I would consider buying 1up Platform again. From a partnership standpoint, 1upHealth is really good....
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Operations
When we first signed on with 1upHealth, we were told the ingestion process was going to be pretty...
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Product
An area of opportunity for 1upHealth is probably the shift from compliance to value-driven use...
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Relationship
1upHealth’s strength is their collaboration and willingness to hear out a concern and come back...
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Relationship
We have grown volume on 1up Platform over the years from compliance to value-driven use cases. We...
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Relationship, Product
At this point, I don't have any complaints about 1upHealth's product or services. Those are working...
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Product
1up Platform is simple and straightforward. There is nothing additional that we need. 1upHealth...
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Relationship
I work at the director level of 1upHealth, and if there are any needs or escalations, we can have...
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Relationship
1upHealth is pretty responsive. In terms of our file exchange, we will get notifications when there...
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Loyalty, Operations
1upHealth had a webinar, and I was impressed with how they explained the basics of the ruling....
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Operations
The experience has been very positive so far. For the implementation, 1upHealth had wonderful...
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Relationship, Operations
For implementation services and upgrades, 1upHealth has been highly responsive and flexible in...
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Relationship, Product
We are very pleased with 1upHealth. They are really responsive. In terms of working directly with...
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Product
One area where we have experienced ongoing difficulties that are likely not unique to us is with the...
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Relationship
The key strength of our continued relationship with 1upHealth is the quality of the partnership. I...
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Relationship
1upHealth is a valuable partner as we work to ensure compliance with numerous CMS interoperability...
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Loyalty, Relationship, Product
1upHealth is really focused on a certain set of regulatory requirements, and I feel very confident...
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Product
From an end-user perspective, the system tools look really robust and cool. If I were a prospective...
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Loyalty, Value
At this stage, it is difficult to fully recognize the value of the platform. Ideally, as adoption...
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Operations
The training for FHIR Platform was very seamless and quick. Unfortunately, no one is using the...
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Product
Everything is going well with FHIR Platform, and 1upHealth does all the work on their side for upgrades....
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Relationship, Product
1upHealth meets our needs. They format things to our structure; they are flexible to meet our...
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Product
Our primary focus is on using 1upHealth’s FHIR server, and I really like their product from a FHIR...
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Relationship, Product
1upHealth is trying to get into the clinical data realm, so they are trying to do a transformation....
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Relationship
Over the last year and a half, there has been a lot of turnover with the C-level folks at 1upHealth....
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Loyalty, Relationship
1upHealth has been a great partner. I am going to look at them in other capabilities to find out...
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Value
I hate the system's cost, but it is what it is. FHIR Platform has a better price than almost...
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Operations
1upHealth was a great partner in our implementation. We had a project manager assigned to us, and...
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Relationship, Operations
If I were hypothetically in the market for a new vendor to help me meet CMS interoperability rules,...
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Product
In terms of supporting our integration or interoperability goals, FHIR Platform is doing well. We...
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Operations
We get updates from 1upHealth, but that is not frequent. And 1upHealth could go a little more in...
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Value
FHIR Platform is not cheap. And there are limits; we can only send so many records, and sometimes...
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Relationship
1upHealth could have slightly better responsiveness. We reach out to them, and then we just wait for...
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Relationship, Operations
1upHealth is technically proactive, and they are improving their implementation and support.
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Relationship
I would like 1upHealth to have better, more complete, more timely, and more proactive support. They...
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Relationship, Value
1upHealth is happy to meet all my needs if I pay them.
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Loyalty, Product
FHIR Platform is not helping us get data we wouldn't otherwise have, and it doesn't help us flow...
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Product, Value
1upHealth is meeting our core deliverables now. A member can use the patient API and pull in their...
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Product, Value
I would buy FHIR Platform again. We just hand off the data, and the process is fairly...
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Product, Value
We are only using a portion of what 1upHealth has to offer, but we are happy with the portion that...
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Relationship
1upHealth is definitely open and willing to listen to their clients as far as pushing this solution...
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Product
We would like 1upHealth to build out some analytics into the interface of the data coming into the...
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Relationship
1upHealth has done well with their service and attention to detail. I have a team of people from the...
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Relationship, Product
I know 1upHealth is getting into electronic prior authorizations. Based on our relationship with...
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Relationship
1upHealth was actually ahead of where they promised to be and got us up and running ahead of...
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Loyalty, Value
We are ending our plan with 1upHealth. We have so few people using it. The general public has no...
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Value
What 1upHealth is charging based on what we looked at with other vendors is the market price for...
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Relationship, Operations
1upHealth should invest in education or look to hire people who have a lot of experience in the...
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Relationship
The support that 1upHealth gives is great, and they do a good job. With our current 1upHealth...
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Loyalty, Product
We use 1upHealth for interoperability files to meet the regulatory requirement from CMS. 1upHealth...
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Relationship, Product
I like that 1upHealth is proactive in terms of staying ahead of the CMS interoperability rules. They...
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Operations, Product
If I were hypothetically in the market for a vendor to help with CMS interoperability rules, I would...
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Operations
The one area where I would like to see improvement is 1upHealth's maturity when it comes to...
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Loyalty, Product
If I look at FHIR Platform exclusively around the compliance that I acquired the product for, I am...
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Loyalty
I went from another vendor to 1upHealth. 1upHealth is my first choice. That is based on my...
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Relationship
If I had a peer or a friend from another organization ask about my thoughts on the product, I would...
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Relationship
The vendor could help us have better use cases or more use cases, especially as we look at...
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Loyalty, Product, Value
If I were looking for solutions for CMS payer interoperability, I would definitely look for...
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Relationship, Product
1upHealth has been pretty good with development or project management. Even with the production...
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Relationship, Product
1upHealth has been very transparent about their upgrades and any changes. FHIR Platform has been...
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Culture, Loyalty
With FHIR Platform, there is always room for improvement. Outside of what we have been using, we...
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Relationship, Operations
1upHealth helps us with new technology whenever there is a new offering. I have a regular meeting...
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Relationship
1upHealth hasn’t been doing any phone support for us, but they have been pretty good with web...
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Loyalty, Product
1upHealth is checking the box for us, but they are still learning. One piece that we worked together...
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Culture, Value
Much of our population is elderly, so it is rare for them to use the services that 1upHealth...
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Relationship
I would say tell someone asking about 1upHealth that the vendor is very easy to work with. They have...
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Loyalty
When we first started in this space a few years ago, 1upHealth wasn’t our first choice. We went with...
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Product
1upHealth should provide reports with data insights, like population health information and risk...
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Operations
I am generally satisfied with 1upHealth. We actually fired another vendor to hire 1upHealth because...
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Loyalty, Product
We had a homegrown solution, and we ran into very predictable problems. We were able to convince our...
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Relationship, Product
There are some API services that I want to get to that FHIR Platform doesn’t support. I would also...
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Relationship
The person I work with at 1upHealth is very proactive. They try to stay engaged and make sure they...
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