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Sunrise Acute Care (Global) Commentary
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Everton Santos
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User Commentary

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CIO

Loyalty, Relationship

Our experience with Altera Digital Health has been really positive. The vendor has changed beyond...

Nov 2025
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CIO

Relationship, Product

Altera Digital Health is not quite so good at regulatory stuff. Often, there are regulatory things...

Nov 2025
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(0)
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CIO

Culture, Value

Altera Digital Health absolutely does not avoid charging for every little thing. Everything comes...

Nov 2025
||
(0)
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CIO

Operations, Product

We had a particularly difficult upgrade with Altera Digital Health. However, the last couple have...

Nov 2025
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(0)
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CIO

Loyalty, Product

Sometimes the design of the solution is clunky. Altera Digital Health knows that, and they made real...

Nov 2025
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(0)
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CIO

Loyalty

Altera Digital Health has a really good vision, but often things like a certain AI software, which...

Nov 2025
||
(0)
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CIO

Relationship

Altera Digital Health has really good support. They absolutely work with us in partnership. Even if...

Nov 2025
||
(0)
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CIO

Relationship

Altera Digital Health is less proactive than I would like. My own technology team is probably closer...

Nov 2025
||
(0)
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CNIO

Operations, Product

In my role, I use Sunrise Acute Care mainly for the validation of new things. I also use it to test,...

Sep 2025
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(0)
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CNIO

Relationship

I think Altera Digital Health wants to keep all promises, and that is enough for me. However, I have...

Sep 2025
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(0)
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CNIO

Product

Integration is probably my bugbear with Altera Digital Health. Sunrise Acute Care has difficulty...

Sep 2025
||
(0)
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CNIO

Value

Altera Digital Health does not avoid charging for every little thing. I think they are extortionate....

Sep 2025
||
(0)
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CNIO

Loyalty, Product

The product design is questionable, although the stability and reliability are good. However, we had...

Sep 2025
||
(0)
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CNIO

Product

I recommend Altera Digital Health to others, but with a spiel to prep them and give them a level of...

Sep 2025
||
(0)
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CNIO

Relationship, Product

Three years ago, I would have said that the solution only met a few of our local needs, but now I...

Sep 2025
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(0)
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CNIO

Loyalty, Product

One of the main needs Sunrise Acute Care isn’t meeting for us is having things at the patient level...

Sep 2025
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CNIO

Loyalty, Product

There is room for improvement with the solution's ease of use. Altera Digital Health delivers on a...

Sep 2025
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(0)
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CNIO

Relationship

Altera Digital Health's support people will listen, and they trust us. I have worked with lots of...

Sep 2025
||
(0)
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Manager

Loyalty, Relationship

The vendor has a significant opportunity in terms of making a full mobile solution.

Sep 2025
||
(0)
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Manager

Relationship

To enhance the customer experience, the vendor should proactively provide national standards content...

Sep 2025
||
(0)
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Manager

Relationship

Altera Digital Health has good customer service at all levels.

Sep 2025
||
(0)
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Nurse

Product

One of the vendor's major opportunities for product improvement is to accelerate the release of new...

Sep 2025
||
(0)
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Nurse

Operations

To improve our experience as a customer, the vendor could provide more on-site support and deliver...

Sep 2025
||
(0)
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Nurse

Relationship

One of the vendor's key strengths is the effectiveness of their communication channels with...

Sep 2025
||
(0)
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CIO

Product

Charting is the biggest area of opportunity for Altera Digital Health. It would be great if we could...

Sep 2025
||
(0)
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CIO

Product

The thing with Altera Digital Health is that they sit under the Harris Healthcare group, and Harris...

Sep 2025
||
(0)
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CIO

Loyalty, Relationship

To continue to serve us as we need, Altera Digital Health should continue to have constant...

Sep 2025
||
(0)
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CIO

Product

There is more and more coming through from an AI point of view. A lot of things come through and...

Sep 2025
||
(0)
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CIO

Loyalty, Product

Altera Digital Health has created a mobile app for Sunrise Acute Care, but it needs to be developed...

Sep 2025
||
(0)
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CIO

Relationship

Sunrise Acute Care is a very joined-up solution that provides ease of use for the end user, and it...

Sep 2025
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Director

Relationship

The vendor’s biggest strengths are their strong locally based staff members who understand our...

Sep 2025
||
(0)
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Director

Relationship, Operations

A couple of changes that would improve my experience as a customer would be if the vendor would work...

Sep 2025
||
(0)
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Director

Product

I like the product's flexibility and configurability.

Sep 2025
||
(0)
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Director

Product

The biggest opportunities for product improvement are building government localization into the core...

Sep 2025
||
(0)
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CIO

Product

The system's stability and reliability are dependent on our network infrastructure, and our...

Jun 2025
||
(0)
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CIO

Relationship

Altera Digital Health will tell us about known issues, but when it comes to local configurations,...

Jun 2025
||
(0)
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CIO

Loyalty, Relationship

Altera Digital Health has a road map. I will give them that. Recently, they have been delivering on...

Jun 2025
||
(0)
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CIO

Operations

Altera Digital Health's training is poor. I think that is because the system is configurable. We get...

Jun 2025
||
(0)
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CIO

Value

If Altera Digital Health's rate of change were faster, I would say yes to buying their system again...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The main thing that would make the most impact for us over the next year would be Altera Digital...

Jun 2025
||
(0)
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CIO

Product

Integration is a really key aspect because our workflows often depend on us integrating Sunrise...

Jun 2025
||
(0)
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CIO

Product

One big issue is that Altera Digital Health's PAS and EPR are not interoperable. They don't even...

Jun 2025
||
(0)
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CIO

Relationship

The vendor's support is very poor. We have some cases that have been open for more than a year that...

Jun 2025
||
(0)
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 or  to see details.

CIO

Value

Altera Digital Health isn't always up front about all of the costs that are involved in something....

Jun 2025
||
(0)
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CIO

Relationship

I don't think that Altera Digital Health reduces our pain points or provides benefits beyond meeting...

Jun 2025
||
(0)
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CIO

Operations

Altera Digital Health's implementation services are getting better. The frustration comes when they...

Jun 2025
||
(0)
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CIO

Relationship, Product

Sunrise Acute Care meets most local needs. That is because it is configurable, so we have a lot of...

Jun 2025
||
(0)
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Director

Operations

Altera Digital Health could improve their implementation methodology. The system is quite flexible...

Jan 2025
||
(0)
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Director

Product

We have to put in a lot of effort, but Sunrise Acute Care does integrate with other systems. I think...

Jan 2025
||
(0)
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 or  to see details.

Director

Value

Other modules of Sunrise Acute Care exist, but we haven't contracted for them, and some of them get...

Jan 2025
||
(0)
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Director

Relationship

I had a particularly bad experience with the vendor's offshore support team in the middle of the...

Jan 2025
||
(0)
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Director

Relationship

There is a local Altera Digital Health team, and they answer their phone 24/7. We have senior-level...

Jan 2025
||
(0)
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 or  to see details.

Director

Loyalty, Product

We want the mobile version to be fully integrated and to be built to absolutely meet our...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

A lot of the training courses we have access to are delivered from the US, so our staff has to log...

Jan 2025
||
(0)
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 or  to see details.

Director

Relationship

Altera Digital Health as a company is great. Some really good individuals there want to make a...

Jan 2025
||
(0)
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Director

Operations

We need our implementation of Sunrise Acute Care to meet our country’s standards and requirements....

Jan 2025
||
(0)
 Thank you  Helpful

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Manager

Product

The system works ok. It is slow. This is not necessarily an issue with the product, but if we can't...

Dec 2024
||
(0)
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