Artera Commentary
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Subject Expert
Steve VanWagenen
Engagement Partner
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User Commentary
Loyalty, Relationship, Product
I have seen Artera's overall development slow slightly over the last few years, and there have been...
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Value
We are not currently using email, but we send several million messages annually through Artera. The...
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Operations
Artera could improve in terms of training and development. We have had to augment their training to...
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Relationship
Artera is in the trenches with us. I wouldn't have contracted with them if they weren't a good...
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Relationship
We have had great success with Artera overall. We really like the solution, and we really like the...
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Product
I can easily get full audit trails from Artera's solution. Artera's solution has a tool where I can...
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Loyalty, Relationship, Product
Artera has opportunities for improvement in a couple of areas, especially the virtual agent support...
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Operations
We have been so very satisfied with Artera's implementation services. They have been really super. I...
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Relationship
We haven't necessarily had to speak with Artera's executives, so I will take that as a plus. But...
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Loyalty
We purchased Artera's system as a communications platform, and one of the main reasons we went with...
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Product
Given that Artera's system has a very niche use for us, I can't think of anything that Artera needs...
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Product
While most of the time Artera's solution works really well, it is probably the product that has the...
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Relationship
Artera’s service team is pretty proactive, but they are not quite at the level we see from one of...
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Loyalty
There are a few key pieces of functionality that I'm surprised Artera's solution doesn't have. It...
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Value
The money has been well spent, but the value of Artera's solution is not quite as good as the value...
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Operations
Our initial implementation with Artera was pretty terrible. One of my people was working with them...
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Product
Artera has done a lot over the years to improve their platform, make it really robust, and add the...
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Operations
We have developed our own training materials, but that is not because Artera’s platform doesn't have...
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Culture, Value
One big thing that devolved our partnership was that Artera wanted to charge us more with our new...
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Relationship
Artera just did an upgrade, and there were only minor issues, but the response time was a little...
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Product
I always recommend Artera's solution because it is easy for patients to use. It is secure,...
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Relationship, Product
Artera is very good at delivering new technology. They are always telling us about new technology...
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Loyalty
We went with Artera's solution because we started using it for two-way text communication, and we...
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Operations
Our trainer from Artera was amazing. They were so fabulous that I want to work with them again.
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Loyalty
Artera is probably our favorite vendor right now on the application side. We are really happy with...
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Relationship
Artera’s general support team is short-staffed. I had a ticket that was open for a while, and I kept...
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Operations, Product
Artera did an upgrade that threw people off. They changed some really big things, and that is okay,...
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Relationship
We have a nice relationship with Artera. If I contact my account manager about something, they are...
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Value
There are things in Artera that I would expect to be included, but they are broken out as extra charges....
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Relationship, Operations
Artera and their implementation teams are super collaborative. If we pose an issue to them, they are...
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Operations
The system's upgrades were seamless. Artera's training was excellent, and the vendor helped us.
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Loyalty, Product
Artera tried really hard to integrate their system with our EHR, but our EHR vendor was a barrier....
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Loyalty
Artera's system is expensive, but we are pleased with it. Artera's system is a very robust and...
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Relationship
Artera has a good process for being proactive with us, but I don't understand the threshold at which...
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Product
Right now, Artera is working toward supporting end users. However, they are starting to lose sight...
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Value
I know we pay a lot for Artera compared to what we are paying for other things, but the experience...
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Relationship
The solution has been a good product. Artera really is receptive to listening, exploring, and...
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Operations
Artera has developed their training so much in the last few years that I don’t have to make my own...
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Relationship
We are working through some kinks with a recent upgrade for Artera. The vendor is receptive to...
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Product
Artera made a better automation product, and I think it is a better experience to see everything...
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Relationship
I wish that my representative from Artera would do some support tickets on my behalf when we talk...
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Culture, Value
I would say Artera avoids charging for every little thing. They have given us some freebies for...
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Product
Artera's system is easy to use. As far as communicating with patients goes, Artera's system is...
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Loyalty, Product
I don't necessarily look at Artera as an appointment platform because different departments use...
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Product
Artera does quite well with integration. It integrates the patient schedules and things of that...
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Operations
There was nothing negative about the implementation and training for Artera. The vendor did pretty...
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Product
Overall, we love Artera; it has been a great building tool for us. We continue to use it creatively....
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Relationship, Product
Artera has a lot of amazing ideas and new tools; they always have new things. We don’t often have...
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Operations
The upgrades from Artera are managed perfectly because we have such a great project manager. So...
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Loyalty, Product
We have to do a lot of manual data extraction and manual reports for our campaigns in Artera's...
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Relationship
Anytime that I have had to use the tech support people with Artera, they have been really quick and...
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Operations
Using Artera takes expertise and training. Some of the automation settings and tools aren’t...
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Relationship, Product
We have a regular meeting with Artera where they present us with a dashboard, and there is data that...
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Relationship
Artera’s executive involvement has definitely changed tremendously over the years. We were really...
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Product
We have had a lot of challenges over the years and have become more dissatisfied. Unfortunately, a...
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Operations
We don't depend on Artera to do training. Outside of the materials they have in their knowledge...
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Relationship
There are challenges with Artera’s ticketing system; there is a bit of a disconnect at times. We...
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Relationship
Whether Artera keeps all promises has varied over the years. They go through a lot of changes, and...
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Value
Over the years, with Artera’s growth, Artera has incorporated additional costs for the added...
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Loyalty
Artera has a cloud version, so we are constantly getting the most current updates. Unfortunately,...
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Operations
Over the years, depending on the types of implementations or projects that we are doing, Artera’s...
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Loyalty
Unfortunately, we have a not-so-great EMR system. I think Artera has done as much as they can do,...
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Relationship
Artera is a really good vendor, and I don’t have anything bad to say about them. We have regular...
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Product
Artera has gotten into some AI, so they do push the envelope a little bit. There are some cool...
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Loyalty
We have implemented another patient communications solution alongside Artera. Currently, Artera has...
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Product
It would be helpful if Artera's solution had the ability to filter unread messages a little better....
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Relationship
We get good involvement from people at every level of Artera. We get lots of emails with potential...
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Relationship, Product
Artera has blown us away by the fact that they are constantly innovating. Their AI tool that we can...
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Operations, Product
The system is very intuitive and easy to use. Patients get a link sent to their phone.
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Loyalty, Product
There was previously a feature that allowed for the setup of patient surveys within Artera's system,...
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Relationship
From the perspective of an average user, Artera requires significant escalation to resolve issues or...
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Product
There is a significant amount of promised interoperability. For example, outreach to patients who...
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Value
Artera has generally been reasonable about not charging us for minor issues. While there are not...
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Relationship
I consider myself somewhat fortunate to have established communication with Artera. Working solely...
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Loyalty
Artera isn't part of our long-term plans. We have bidirectional, secure communication with Artera....
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Product, Value
As an Epic customer, I wouldn't buy Artera's system again. If I were on a different EMR and I needed...
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Relationship
Artera is doing a good job of listening to customers. That is important; however, Artera relies too...
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Relationship
Artera is an interesting vendor because they have sold a lot, but they have also invested a lot in...
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Loyalty
We will be discontinuing our partnership with Artera, but that is because we are moving to a new EMR...
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Culture, Relationship
Ultimately, a recommendation of this product would come down to the vendor’s staff and the product....
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Product
Vendors could always improve their capabilities. There are always bells and whistles, but overall,...
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Product, Value
An outcome the organization has achieved through this product is improved no-show rates. We also...
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Product
One of the biggest things that had the most meaningful impact on our organization was the...
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Operations
We had a little issue during our implementation process. It was very quickly fixed, and with the...
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Product
With ease of use, the vendor has made some changes. Due to the complexity of healthcare systems, we...
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Commentary Summary
Comment Type Breakout