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Current Time Inside Cache Tag Helper: 9/19/2020 9:16:08 PM and Model.EvProductId = 71532

Commentary Summary

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User Commentary

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Manager

Functionality and Upgrades

Central has never failed me and works very well for billing. I think the system is very user friendly....

Aug 2020
 Helpful

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Manager

Service and Support

The vendor's support staff is good at taking our calls and escalating issues quickly when needed....

Aug 2020
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Manager

Functionality and Upgrades

We will be switching away from Central because, although the EMR is good, it is not suited for our...

Aug 2020
 Helpful

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CTO

Implementation and Training

There were massive delays in the implementation. It took months. We had to write our own programs...

Aug 2020
 Helpful

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CTO

Technology

The product has a ton of outages. It isn't available for use much of the time. The system still uses...

Aug 2020
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CTO

Service and Support

The vendor's phone support is poor. My ratings are not good for the vendor. Their hours of operation...

Aug 2020
 Helpful

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CTO

Relationship

We have had a few vendor executives that we could reach out to, but the executives have come and...

Aug 2020
 Helpful

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CTO

Service and Support

When there is an issue, we usually have to contact the vendor. The vendor isn't proactive. Only once...

Aug 2020
 Helpful

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CTO

Functionality and Upgrades

The vendor lost a lot of their IT team members, and then the vendor was acquired, and that made...

Aug 2020
 Helpful

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Manager

Service and Support

The vendor’s ongoing support is always great. I would give CareCloud a good recommendation.

Jun 2020
 Helpful

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Manager

Relationship

I used to have a great relationship with the vendor, but the company is always changing. Their...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

Even though the vendor hasn’t addressed my new needs, the old product has been pretty good.

Jun 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

I give the vendor a high rating in terms of receiving our money’s worth. The vendor is competitive.

Jun 2020
 Helpful

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Manager

Other Observations & Comments

We didn’t really reach out to the vendor during the COVID-19 crisis. If we did, I am sure everything...

Jun 2020
 Helpful

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Manager

Implementation and Training

CareCloud is very good at implementing. I have gone through different implementations, and...

Jun 2020
 Helpful

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Manager

Implementation and Training

We do our own ongoing training, but it would be nice to have the vendor come in and remind us of the...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The system’s functionality meets our needs, but there are still things I need the vendor to do. I...

Jun 2020
 Helpful

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Manager

Future Outlook

We are looking to change at some point because we want an integrated system for our PM side and EMR....

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

Real-time eligibility is a nightmare. If the patient has insurance or if there is an ID number in...

Jun 2020
 Helpful

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Manager

Implementation and Training

We received only initial training in the system. CareCloud’s training was slightly better than what...

Jun 2020
 Helpful

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Manager

Service and Support

Nobody helps with any of our integration goals. Once we came off of being on Concierge RCM, we lost...

Jun 2020
 Helpful

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Manager

Service and Support

About maybe three-quarters of the time, the support people do have the needed knowledge. They are a...

Jun 2020
 Helpful

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CEO/President

Functionality and Upgrades

We do billing through CareCloud's system. The billing goes through the system, and then the EOB...

May 2020
 Helpful

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CEO/President

Functionality and Upgrades

Since CareCloud's system is cloud based, the updates are done on their server, and we get whatever...

May 2020
 Helpful

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CEO/President

Other Observations & Comments

The vendor is trying to work with add-ons, and based on the few things we have looked at, we haven’t...

May 2020
 Helpful

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CEO/President

Implementation and Training

Ongoing training is something that our biller may have gone through; I know the vendor offers...

May 2020
 Helpful

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CEO/President

Service and Support

The vendor’s support used to be more difficult, but things have gotten better. We used to have a...

May 2020
 Helpful

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CEO/President

Future Outlook

If our goals are to have a good scheduling system and a system that works easily, then CareCloud...

May 2020
 Helpful

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Director

Implementation and Training

CareCloud's software implementation was not very good. It was a long time ago, but it is really hard...

Jan 2020
 Helpful

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Director

Technology

The system goes down all the time. On average, we have about three or four stops in production a...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

We use CareCloud's solution as our PM system, and that is a disaster. I honestly don’t like...

Jan 2020
 Helpful

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Director

Service and Support

There are some people in our organization who like CareCloud's system, but not a single tech person...

Jan 2020
 Helpful

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Director

Service and Support

The CareCloud product isn’t horrible as far as its usage goes. We encounter issues with CareCloud's...

Jan 2020
 Helpful

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Director

Sales and Contracting

A newer product was supposed to come out six months ago, and now the vendor says it won’t come out...

Jan 2020
 Helpful

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Director

Future Outlook

When we started with CareCloud's system, we also had another vendor's solution that worked pretty...

Jan 2020
 Helpful

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Director

Service and Support

I tried to get help with a certain project a long time ago, and after such a long time of being...

Jan 2020
 Helpful

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CEO/President

Service and Support

The vendor made a system where we have to open a case to go through level-one tech support. The...

Nov 2019
 Helpful

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CEO/President

Relationship

I don’t ever really know of any executive involvement. I have maybe seen one email from the...

Nov 2019
 Helpful

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CEO/President

ROI / Cost (care and feeding)

If CareCloud could go back to their roots and do the things that they used to promise, things would...

Nov 2019
 Helpful

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CEO/President

Service and Support

The vendor doesn’t deliver new technology.

Nov 2019
 Helpful

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CEO/President

Functionality and Upgrades

The system is on the pricier side of things. It is expensive, but we don’t get nickel-and-dimed. The...

Nov 2019
 Helpful

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CEO/President

Implementation and Training

We don’t get any training. When we sign up a new client, the vendor doesn’t provide training. I have...

Nov 2019
 Helpful

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CEO/President

Functionality and Upgrades

The system has a lot of product-quality issues with EOBs coming into the system. The vendor says the...

Nov 2019
 Helpful

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CEO/President

Service and Support

CareCloud’s weakest link is their payer-enrollment department. I had some issues where I was trying...

Nov 2019
 Helpful

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Manager

Technology

I am responsible for keeping Central running. Technology is my forté. Central causes me a lot of...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

Central goes down a lot. We have issues with our HL7 interfaces and our EHR, and those are really...

Nov 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

I am trying to convince my physicians to switch to another system that works and is effective. I...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

CareCloud is working on a new product which will supposedly include a lot of enhancements we...

Nov 2019
 Helpful

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Manager

Service and Support

We took back our billing responsibilities from CareCloud's platform, and we are still cleaning up a...

Nov 2019
 Helpful

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Manager

Other Observations & Comments

When we were one of CareCloud's concierge clients, we were treated like royalty. We aren't a...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

The patient refunds in CareCloud's platform are still a nightmare. We have to make sure the payments...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

If we try to remove errors from a list in CareCloud's system, and we filter the errors to just work...

Nov 2019
 Helpful

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CFO

Functionality and Upgrades

Our previous billing system was very good for us. We had claims going out the door, and our old...

Jul 2019
 Helpful

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CFO

Functionality and Upgrades

Central is not meeting our needs; we have to have an interface with our EMR and billing. We have had...

Jul 2019
 Helpful

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CFO

Relationship

If we have any major issues, one of our leaders can get in contact with one of the head executives...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

I like how our EMR and the CareCloud practice management system talk to each other, but we do not...

Jul 2019
 Helpful

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Manager

Technology

We have connectivity issues, and since we are so driven by our ability to access these programs, the...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

We have heard a lot of promises. We repeatedly hear that things are going to be in the next upgrade,...

Jul 2019
 Helpful

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Manager

Technology

The connectivity is an issue because we are so driven by being able to access programs. We get...

Jul 2019
 Helpful

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Manager

Other Observations & Comments

We would like to be able to customize the system and edit the workflows on the practice management...

Jul 2019
 Helpful

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VP/Other Executive

Implementation and Training

The tool has certainly been helpful because we have a small billing team. The number of claims that...

Jun 2019
 Helpful

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VP/Other Executive

Service and Support

I would ask CareCloud's executives to enhance the customer service and follow-through for all...

Jun 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

CareCloud's tool lacks certain things. CareCloud didn't think through all the things that practices...

Jun 2019
 Helpful

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VP/Other Executive

Service and Support

We have to call in to a support line to ask for help with certain things, and people don't ever walk...

Jun 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

CareCloud was proactive and reached out to us about how we would benefit from the concierge program....

Jun 2019
 Helpful

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CEO/President

Other Observations & Comments

Things have been moving much more slowly with our upgrade implementation than they did with upgrades...

Jun 2019
 Helpful

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CEO/President

Technology

Compared to the rest of the market, CareCloud is doing pretty well, but compared to the overall...

Jun 2019
 Helpful

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CEO/President

ROI / Cost (care and feeding)

A lot of the new technology out there is interesting, but the price points are way too high. We...

Jun 2019
 Helpful

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CEO/President

Technology

We wouldn't buy from CareCloud again because of how they treat people and because their technology...

Jun 2019
 Helpful

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CEO/President

Service and Support

CareCloud appears to be misogynistic to us. One of our directors is a woman, and whenever she asks...

Jun 2019
 Helpful

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CEO/President

Functionality and Upgrades

CareCloud's ability to bill multiple entities and set up separate entities has been a great strength...

Jun 2019
 Helpful

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CEO/President

ROI / Cost (care and feeding)

CareCloud doesn't really nickel-and-dime, but they have had more line items showing up than they did...

Jun 2019
 Helpful

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Manager

Functionality and Upgrades

CareCloud has their own vendors that we are using. CareCloud has a contract with Surescripts, and...

May 2019
 Helpful

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Manager

Functionality and Upgrades

The system's PM portion, which is mostly just our billing and scheduling, is pretty simple. We...

May 2019
 Helpful

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Manager

Service and Support

The phone support from CareCloud is average, but their online support is not good at all. If we...

May 2019
 Helpful

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Director

Implementation and Training

Every time CareCloud tries to fix something, the system breaks. When they launch new updates in live...

May 2019
 Helpful

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Director

Service and Support

CareCloud’s support is actually pretty good. The support people are able to very quickly find...

May 2019
 Helpful

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CTO

Functionality and Upgrades

Scheduling is extremely painful for us. Central is slow and doesn't perform well. We see feature...

May 2019
 Helpful

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CTO

Functionality and Upgrades

CareCloud has put out several releases for us to improve the performance, but Central doesn't...

May 2019
 Helpful

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CTO

Functionality and Upgrades

We can't do encounter-level changes in Central. That is a big gap. Also, we have no way to set up...

May 2019
 Helpful

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Manager

Functionality and Upgrades

I would like to see CareCloud improve the practice management app, specifically the way that the app...

May 2019
 Helpful

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Manager

Functionality and Upgrades

When I have to refund insurance through the insurance-transactions app in CareCloud's system, the...

May 2019
 Helpful

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Manager

Functionality and Upgrades

My biggest complaint is that CareCloud's system is too cumbersome and not practical enough. I don’t...

May 2019
 Helpful

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Manager

Functionality and Upgrades

My biggest complaint with CareCloud's system is that it is time consuming. The way we have to create...

May 2019
 Helpful

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Manager

Lessons Learned

We have had CareCloud's PM system for a few years. I am not sure what version of Central we are on,...

May 2019
 Helpful

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Manager

Service and Support

CareCloud's service is genuinely proactive, but not to my liking. CareCloud doesn’t really change...

May 2019
 Helpful

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Manager

Service and Support

I don’t know whether there is much that I like about CareCloud's system. I do like the fact that...

May 2019