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Commentary Summary
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User Commentary
Manager
Central is not part of our long-term plans. We are in the process of researching other systems....
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Manager
We hope we can move quickly away from CareCloud because Central moved to an application that works...
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Manager
I feel bad saying negative things about CareCloud, but I am telling the truth. People should know...
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Manager
When CareCloud does an upgrade, they just tell us they are doing an upgrade; they don’t tell us what...
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Manager
Central isn't integrated with anything. We have to leave Central to get the claims information we...
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Manager
CareCloud's customer service is very poor. It is offshore. The support people call in response to...
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Manager
Central is a simple system; it isn't difficult to use.
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Manager
CareCloud hasn’t delivered anything new, and it has been years. The product is still the same as it...
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Manager
We have never seen any executive involvement from CareCloud.
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CEO/President
Sometimes CareCloud's upper leaders treat women as if they are not significant. We have many women...
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CEO/President
During the COVID-19 crisis, CareCloud hasn't been a distraction, and that is greatly appreciated.
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CEO/President
Over the years, there have been a lot of growing pains with the vendor. But we would experience...
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CEO/President
One of our biggest complaints is that CareCloud makes decisions and doesn't inform us about them....
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CEO/President
CareCloud provides great value for their services, and they have nice integration. We mostly don't...
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CEO/President
CareCloud did fine with the initial training. I don't hear any complaints from my clinical director...
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CEO/President
In terms of CareCloud supporting our integration goals, we have been able to integrate the system...
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CEO/President
There isn't a lot of innovation that has been coming into the space. What CareCloud has brought in...
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CEO/President
CareCloud's executive involvement is getting better. There were some investor changes, but things...
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CEO/President
When I think of a proactive vendor, I think of someone who monitors the industry and stays on point...
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CEO/President
The tool is usable and allows us to do what we need to do. We can report, analyze, and build things....
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CEO/President
If CareCloud keeps doing what they are doing and keeps improving themselves, they will head in the...
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COO
The solution is probably not part of our long-term plans because we are thinking about bringing...
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COO
We upgraded to the app-based program. With the app-based program, when we run a report, we have to...
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COO
All of the vendor's trainings are done through video. The training is pretty simplistic.
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COO
We have a multimember group, and the scheduling grid is pretty complicated. We would like a feature...
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COO
Typically, when we try to build an interface and something goes wrong with it, we can't get in touch...
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COO
The solution is not easy to use. The schedulers have a big problem. Our revenue cycle people are...
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CTO
There were massive delays in the implementation. It took months. We had to write our own programs...
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CTO
The product has a ton of outages. It isn't available for use much of the time. The system still uses...
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CTO
The vendor's phone support is poor. My ratings are not good for the vendor. Their hours of operation...
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CTO
We have had a few vendor executives that we could reach out to, but the executives have come and...
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CTO
When there is an issue, we usually have to contact the vendor. The vendor isn't proactive. Only once...
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CTO
The vendor lost a lot of their IT team members, and then the vendor was acquired, and that made...
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Manager
The vendor’s ongoing support is always great. I would give CareCloud a good recommendation.
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Manager
I used to have a great relationship with the vendor, but the company is always changing. Their...
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Manager
Even though the vendor hasn’t addressed my new needs, the old product has been pretty good.
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Manager
I give the vendor a high rating in terms of receiving our money’s worth. The vendor is competitive.
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Manager
We didn’t really reach out to the vendor during the COVID-19 crisis. If we did, I am sure everything...
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Manager
CareCloud is very good at implementing. I have gone through different implementations, and...
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Manager
We do our own ongoing training, but it would be nice to have the vendor come in and remind us of the...
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Manager
The system’s functionality meets our needs, but there are still things I need the vendor to do. I...
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Manager
We are looking to change at some point because we want an integrated system for our PM side and EMR....
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Manager
Real-time eligibility is a nightmare. If the patient has insurance or if there is an ID number in...
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Manager
We received only initial training in the system. CareCloud’s training was slightly better than what...
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Manager
Nobody helps with any of our integration goals. Once we came off of being on Concierge RCM, we lost...
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Manager
About maybe three-quarters of the time, the support people do have the needed knowledge. They are a...
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CEO/President
We do billing through CareCloud's system. The billing goes through the system, and then the EOB...
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CEO/President
Since CareCloud's system is cloud based, the updates are done on their server, and we get whatever...
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CEO/President
The vendor is trying to work with add-ons, and based on the few things we have looked at, we haven’t...
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CEO/President
Ongoing training is something that our biller may have gone through; I know the vendor offers...
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CEO/President
The vendor’s support used to be more difficult, but things have gotten better. We used to have a...
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CEO/President
If our goals are to have a good scheduling system and a system that works easily, then CareCloud...
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