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Central Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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CEO/President

Relationship

I don't see the vendor as proactive. They are good about telling us when something is wrong with the...

Jul 2023
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CEO/President

Product

There is a malfunction that kicked in a long time ago and has never been fixed. The malfunction is...

Jul 2023
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CEO/President

Product

CareCloud's eligibility checks are good for insurance. Even when shopping around, we didn't quite...

Jul 2023
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CEO/President

Product

I would like CareCloud to know that their appointments app could really use some improvement. If it...

Jul 2023
||
(0)
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CEO/President

Product

Lately, the solution is down often and struggling to function more than it used to.

Jul 2023
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(0)
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CEO/President

Loyalty, Relationship, Product

CareCloud Live doesn't work consistently enough for us to use it, so we have abandoned it. It is glitchy....

Jul 2023
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CEO/President

Product

The solution's strength is that it does everything. We can use it to run our credit cards, do our...

Jul 2023
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CEO/President

Operations

We have a hard time onboarding new people. The staff has a hard time figuring things out, especially...

Jul 2023
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CEO/President

Relationship

In the last year, the vendor's web support has declined. Prior to that, it was pretty good. I have...

Jul 2023
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Manager

Loyalty

When we first started with Central, one of the most attractive things was that the product was cloud...

Jan 2023
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Manager

Operations, Product

Central is very user friendly. The product doesn't require a lot of training for the new staff...

Jan 2023
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Manager

Loyalty, Relationship, Product

We have issues with integration. Breeze is a pretty solid platform, but it doesn't serve all of our...

Jan 2023
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Manager

Operations

We know of other platforms that have many more bells and whistles than Central, and we are hearing...

Jan 2023
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