Central Comments

 

Featured  Report

Preferences

   Bookmark

Related Blogs

Current Time Inside Cache Tag Helper: 11/27/2020 9:09:18 PM and Model.EvProductId = 71532

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Manager

Future Outlook

Central is not part of our long-term plans. We are in the process of researching other systems....

Nov 2020
 Helpful

 or  to see details.

Manager

Technology

We hope we can move quickly away from CareCloud because Central moved to an application that works...

Nov 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

I feel bad saying negative things about CareCloud, but I am telling the truth. People should know...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

When CareCloud does an upgrade, they just tell us they are doing an upgrade; they don’t tell us what...

Nov 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

Central isn't integrated with anything. We have to leave Central to get the claims information we...

Nov 2020
 Helpful

 or  to see details.

Manager

Service and Support

CareCloud's customer service is very poor. It is offshore. The support people call in response to...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Central is a simple system; it isn't difficult to use.

Nov 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

CareCloud hasn’t delivered anything new, and it has been years. The product is still the same as it...

Nov 2020
 Helpful

 or  to see details.

Manager

Relationship

We have never seen any executive involvement from CareCloud.

Nov 2020
 Helpful

 or  to see details.

CEO/President

Relationship

Sometimes CareCloud's upper leaders treat women as if they are not significant. We have many women...

Nov 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

During the COVID-19 crisis, CareCloud hasn't been a distraction, and that is greatly appreciated.

Nov 2020
 Helpful

 or  to see details.

CEO/President

Other Observations & Comments

Over the years, there have been a lot of growing pains with the vendor. But we would experience...

Nov 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

One of our biggest complaints is that CareCloud makes decisions and doesn't inform us about them....

Nov 2020
 Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

CareCloud provides great value for their services, and they have nice integration. We mostly don't...

Nov 2020
 Helpful

 or  to see details.

CEO/President

Implementation and Training

CareCloud did fine with the initial training. I don't hear any complaints from my clinical director...

Nov 2020
 Helpful

 or  to see details.

CEO/President

Interfacing and Integration

In terms of CareCloud supporting our integration goals, we have been able to integrate the system...

Nov 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

There isn't a lot of innovation that has been coming into the space. What CareCloud has brought in...

Nov 2020
 Helpful

 or  to see details.

CEO/President

Relationship

CareCloud's executive involvement is getting better. There were some investor changes, but things...

Nov 2020
 Helpful

 or  to see details.

CEO/President

Service and Support

When I think of a proactive vendor, I think of someone who monitors the industry and stays on point...

Nov 2020
 Helpful

 or  to see details.

CEO/President

Lessons Learned

The tool is usable and allows us to do what we need to do. We can report, analyze, and build things....

Nov 2020
 Helpful

 or  to see details.

CEO/President

Future Outlook

If CareCloud keeps doing what they are doing and keeps improving themselves, they will head in the...

Nov 2020
 Helpful

 or  to see details.

COO

Service and Support

The solution is probably not part of our long-term plans because we are thinking about bringing...

Nov 2020
 Helpful

 or  to see details.

COO

Functionality and Upgrades

We upgraded to the app-based program. With the app-based program, when we run a report, we have to...

Nov 2020
 Helpful

 or  to see details.

COO

Implementation and Training

All of the vendor's trainings are done through video. The training is pretty simplistic.

Nov 2020
 Helpful

 or  to see details.

COO

Functionality and Upgrades

We have a multimember group, and the scheduling grid is pretty complicated. We would like a feature...

Nov 2020
 Helpful

 or  to see details.

COO

Service and Support

Typically, when we try to build an interface and something goes wrong with it, we can't get in touch...

Nov 2020
 Helpful

 or  to see details.

COO

Functionality and Upgrades

The solution is not easy to use. The schedulers have a big problem. Our revenue cycle people are...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Central has never failed me and works very well for billing. I think the system is very user friendly....

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor's support staff is good at taking our calls and escalating issues quickly when needed....

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We will be switching away from Central because, although the EMR is good, it is not suited for our...

Aug 2020
 Helpful

 or  to see details.

CTO

Implementation and Training

There were massive delays in the implementation. It took months. We had to write our own programs...

Aug 2020
 Helpful

 or  to see details.

CTO

Technology

The product has a ton of outages. It isn't available for use much of the time. The system still uses...

Aug 2020
 Helpful

 or  to see details.

CTO

Service and Support

The vendor's phone support is poor. My ratings are not good for the vendor. Their hours of operation...

Aug 2020
 Helpful

 or  to see details.

CTO

Relationship

We have had a few vendor executives that we could reach out to, but the executives have come and...

Aug 2020
 Helpful

 or  to see details.

CTO

Service and Support

When there is an issue, we usually have to contact the vendor. The vendor isn't proactive. Only once...

Aug 2020
 Helpful

 or  to see details.

CTO

Functionality and Upgrades

The vendor lost a lot of their IT team members, and then the vendor was acquired, and that made...

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor’s ongoing support is always great. I would give CareCloud a good recommendation.

Jun 2020
 Helpful

 or  to see details.

Manager

Relationship

I used to have a great relationship with the vendor, but the company is always changing. Their...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Even though the vendor hasn’t addressed my new needs, the old product has been pretty good.

Jun 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I give the vendor a high rating in terms of receiving our money’s worth. The vendor is competitive.

Jun 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We didn’t really reach out to the vendor during the COVID-19 crisis. If we did, I am sure everything...

Jun 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

CareCloud is very good at implementing. I have gone through different implementations, and...

Jun 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

We do our own ongoing training, but it would be nice to have the vendor come in and remind us of the...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system’s functionality meets our needs, but there are still things I need the vendor to do. I...

Jun 2020
 Helpful

 or  to see details.

Manager

Future Outlook

We are looking to change at some point because we want an integrated system for our PM side and EMR....

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Real-time eligibility is a nightmare. If the patient has insurance or if there is an ID number in...

Jun 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

We received only initial training in the system. CareCloud’s training was slightly better than what...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

Nobody helps with any of our integration goals. Once we came off of being on Concierge RCM, we lost...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

About maybe three-quarters of the time, the support people do have the needed knowledge. They are a...

Jun 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

We do billing through CareCloud's system. The billing goes through the system, and then the EOB...

May 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Since CareCloud's system is cloud based, the updates are done on their server, and we get whatever...

May 2020
 Helpful

 or  to see details.

CEO/President

Other Observations & Comments

The vendor is trying to work with add-ons, and based on the few things we have looked at, we haven’t...

May 2020
 Helpful

 or  to see details.

CEO/President

Implementation and Training

Ongoing training is something that our biller may have gone through; I know the vendor offers...

May 2020
 Helpful

 or  to see details.

CEO/President

Service and Support

The vendor’s support used to be more difficult, but things have gotten better. We used to have a...

May 2020
 Helpful

 or  to see details.

CEO/President

Future Outlook

If our goals are to have a good scheduling system and a system that works easily, then CareCloud...

May 2020
 Helpful

 or  to see details.

Director

Implementation and Training

CareCloud's software implementation was not very good. It was a long time ago, but it is really hard...

Jan 2020
 Helpful

 or  to see details.

Director

Technology

The system goes down all the time. On average, we have about three or four stops in production a...

Jan 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We use CareCloud's solution as our PM system, and that is a disaster. I honestly don’t like...

Jan 2020
 Helpful

 or  to see details.

Director

Service and Support

There are some people in our organization who like CareCloud's system, but not a single tech person...

Jan 2020
 Helpful

 or  to see details.

Director

Service and Support

The CareCloud product isn’t horrible as far as its usage goes. We encounter issues with CareCloud's...

Jan 2020
 Helpful

 or  to see details.

Director

Sales and Contracting

A newer product was supposed to come out six months ago, and now the vendor says it won’t come out...

Jan 2020
 Helpful

 or  to see details.

Director

Future Outlook

When we started with CareCloud's system, we also had another vendor's solution that worked pretty...

Jan 2020
 Helpful

 or  to see details.

Director

Service and Support

I tried to get help with a certain project a long time ago, and after such a long time of being...

Jan 2020
 Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF