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Manager

Future Outlook

Central is not part of our long-term plans. We are in the process of researching other systems....

Nov 2020
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Manager

Technology

We hope we can move quickly away from CareCloud because Central moved to an application that works...

Nov 2020
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Manager

Lessons Learned

I feel bad saying negative things about CareCloud, but I am telling the truth. People should know...

Nov 2020
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Manager

Functionality and Upgrades

When CareCloud does an upgrade, they just tell us they are doing an upgrade; they don’t tell us what...

Nov 2020
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Manager

Interfacing and Integration

Central isn't integrated with anything. We have to leave Central to get the claims information we...

Nov 2020
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Manager

Service and Support

CareCloud's customer service is very poor. It is offshore. The support people call in response to...

Nov 2020
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Manager

Functionality and Upgrades

Central is a simple system; it isn't difficult to use.

Nov 2020
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Manager

ROI / Cost (care and feeding)

CareCloud hasn’t delivered anything new, and it has been years. The product is still the same as it...

Nov 2020
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Manager

Relationship

We have never seen any executive involvement from CareCloud.

Nov 2020
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CEO/President

Relationship

Sometimes CareCloud's upper leaders treat women as if they are not significant. We have many women...

Nov 2020
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CEO/President

Functionality and Upgrades

During the COVID-19 crisis, CareCloud hasn't been a distraction, and that is greatly appreciated.

Nov 2020
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CEO/President

Other Observations & Comments

Over the years, there have been a lot of growing pains with the vendor. But we would experience...

Nov 2020
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CEO/President

Functionality and Upgrades

One of our biggest complaints is that CareCloud makes decisions and doesn't inform us about them....

Nov 2020
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CEO/President

ROI / Cost (care and feeding)

CareCloud provides great value for their services, and they have nice integration. We mostly don't...

Nov 2020
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CEO/President

Implementation and Training

CareCloud did fine with the initial training. I don't hear any complaints from my clinical director...

Nov 2020
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CEO/President

Interfacing and Integration

In terms of CareCloud supporting our integration goals, we have been able to integrate the system...

Nov 2020
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CEO/President

Functionality and Upgrades

There isn't a lot of innovation that has been coming into the space. What CareCloud has brought in...

Nov 2020
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CEO/President

Relationship

CareCloud's executive involvement is getting better. There were some investor changes, but things...

Nov 2020
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CEO/President

Service and Support

When I think of a proactive vendor, I think of someone who monitors the industry and stays on point...

Nov 2020
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CEO/President

Lessons Learned

The tool is usable and allows us to do what we need to do. We can report, analyze, and build things....

Nov 2020
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CEO/President

Future Outlook

If CareCloud keeps doing what they are doing and keeps improving themselves, they will head in the...

Nov 2020
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COO

Service and Support

The solution is probably not part of our long-term plans because we are thinking about bringing...

Nov 2020
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COO

Functionality and Upgrades

We upgraded to the app-based program. With the app-based program, when we run a report, we have to...

Nov 2020
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COO

Implementation and Training

All of the vendor's trainings are done through video. The training is pretty simplistic.

Nov 2020
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COO

Functionality and Upgrades

We have a multimember group, and the scheduling grid is pretty complicated. We would like a feature...

Nov 2020
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COO

Service and Support

Typically, when we try to build an interface and something goes wrong with it, we can't get in touch...

Nov 2020
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COO

Functionality and Upgrades

The solution is not easy to use. The schedulers have a big problem. Our revenue cycle people are...

Nov 2020
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Manager

Functionality and Upgrades

Central has never failed me and works very well for billing. I think the system is very user friendly....

Aug 2020
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Manager

Service and Support

The vendor's support staff is good at taking our calls and escalating issues quickly when needed....

Aug 2020
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Manager

Functionality and Upgrades

We will be switching away from Central because, although the EMR is good, it is not suited for our...

Aug 2020
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CTO

Implementation and Training

There were massive delays in the implementation. It took months. We had to write our own programs...

Aug 2020
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CTO

Technology

The product has a ton of outages. It isn't available for use much of the time. The system still uses...

Aug 2020
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CTO

Service and Support

The vendor's phone support is poor. My ratings are not good for the vendor. Their hours of operation...

Aug 2020
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CTO

Relationship

We have had a few vendor executives that we could reach out to, but the executives have come and...

Aug 2020
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CTO

Service and Support

When there is an issue, we usually have to contact the vendor. The vendor isn't proactive. Only once...

Aug 2020
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CTO

Functionality and Upgrades

The vendor lost a lot of their IT team members, and then the vendor was acquired, and that made...

Aug 2020
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Manager

Service and Support

The vendor’s ongoing support is always great. I would give CareCloud a good recommendation.

Jun 2020
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Manager

Relationship

I used to have a great relationship with the vendor, but the company is always changing. Their...

Jun 2020
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Manager

Functionality and Upgrades

Even though the vendor hasn’t addressed my new needs, the old product has been pretty good.

Jun 2020
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Manager

ROI / Cost (care and feeding)

I give the vendor a high rating in terms of receiving our money’s worth. The vendor is competitive.

Jun 2020
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Manager

Other Observations & Comments

We didn’t really reach out to the vendor during the COVID-19 crisis. If we did, I am sure everything...

Jun 2020
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Manager

Implementation and Training

CareCloud is very good at implementing. I have gone through different implementations, and...

Jun 2020
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Manager

Implementation and Training

We do our own ongoing training, but it would be nice to have the vendor come in and remind us of the...

Jun 2020
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Manager

Functionality and Upgrades

The system’s functionality meets our needs, but there are still things I need the vendor to do. I...

Jun 2020
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Manager

Future Outlook

We are looking to change at some point because we want an integrated system for our PM side and EMR....

Jun 2020
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Manager

Functionality and Upgrades

Real-time eligibility is a nightmare. If the patient has insurance or if there is an ID number in...

Jun 2020
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Manager

Implementation and Training

We received only initial training in the system. CareCloud’s training was slightly better than what...

Jun 2020
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Manager

Service and Support

Nobody helps with any of our integration goals. Once we came off of being on Concierge RCM, we lost...

Jun 2020
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Manager

Service and Support

About maybe three-quarters of the time, the support people do have the needed knowledge. They are a...

Jun 2020
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CEO/President

Functionality and Upgrades

We do billing through CareCloud's system. The billing goes through the system, and then the EOB...

May 2020
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CEO/President

Functionality and Upgrades

Since CareCloud's system is cloud based, the updates are done on their server, and we get whatever...

May 2020
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CEO/President

Other Observations & Comments

The vendor is trying to work with add-ons, and based on the few things we have looked at, we haven’t...

May 2020
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CEO/President

Implementation and Training

Ongoing training is something that our biller may have gone through; I know the vendor offers...

May 2020
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CEO/President

Service and Support

The vendor’s support used to be more difficult, but things have gotten better. We used to have a...

May 2020
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CEO/President

Future Outlook

If our goals are to have a good scheduling system and a system that works easily, then CareCloud...

May 2020
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Director

Implementation and Training

CareCloud's software implementation was not very good. It was a long time ago, but it is really hard...

Jan 2020
 Helpful

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Director

Technology

The system goes down all the time. On average, we have about three or four stops in production a...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

We use CareCloud's solution as our PM system, and that is a disaster. I honestly don’t like...

Jan 2020
 Helpful

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Director

Service and Support

There are some people in our organization who like CareCloud's system, but not a single tech person...

Jan 2020
 Helpful

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Director

Service and Support

The CareCloud product isn’t horrible as far as its usage goes. We encounter issues with CareCloud's...

Jan 2020
 Helpful

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Director

Sales and Contracting

A newer product was supposed to come out six months ago, and now the vendor says it won’t come out...

Jan 2020
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Director

Future Outlook

When we started with CareCloud's system, we also had another vendor's solution that worked pretty...

Jan 2020
 Helpful

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Director

Service and Support

I tried to get help with a certain project a long time ago, and after such a long time of being...

Jan 2020
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