Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Practice Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Central Comments
Filtered view: All

KLAS Research Director - Aaron Gleave
Subject Expert

Aaron Gleave

Research Director

aaron.gleave@klasresearch.com

 
 View Product Scores
View Advanced Filters

Advanced Filters

Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
from
to
Comment Categories

Preferences

   Bookmark

Related Blogs

Keys to Winning in an Old Market: The Recipe for PM Success

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Practice Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Manager

Central is not part of our long-term plans. We are in the process of researching other systems....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We hope we can move quickly away from CareCloud because Central moved to an application that works...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I feel bad saying negative things about CareCloud, but I am telling the truth. People should know...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

When CareCloud does an upgrade, they just tell us they are doing an upgrade; they don’t tell us what...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Central isn't integrated with anything. We have to leave Central to get the claims information we...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

CareCloud's customer service is very poor. It is offshore. The support people call in response to...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Central is a simple system; it isn't difficult to use.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

CareCloud hasn’t delivered anything new, and it has been years. The product is still the same as it...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have never seen any executive involvement from CareCloud.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Sometimes CareCloud's upper leaders treat women as if they are not significant. We have many women...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

During the COVID-19 crisis, CareCloud hasn't been a distraction, and that is greatly appreciated.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Over the years, there have been a lot of growing pains with the vendor. But we would experience...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

One of our biggest complaints is that CareCloud makes decisions and doesn't inform us about them....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

CareCloud provides great value for their services, and they have nice integration. We mostly don't...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

CareCloud did fine with the initial training. I don't hear any complaints from my clinical director...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

In terms of CareCloud supporting our integration goals, we have been able to integrate the system...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

There isn't a lot of innovation that has been coming into the space. What CareCloud has brought in...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

CareCloud's executive involvement is getting better. There were some investor changes, but things...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

When I think of a proactive vendor, I think of someone who monitors the industry and stays on point...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The tool is usable and allows us to do what we need to do. We can report, analyze, and build things....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

If CareCloud keeps doing what they are doing and keeps improving themselves, they will head in the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

The solution is probably not part of our long-term plans because we are thinking about bringing...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

We upgraded to the app-based program. With the app-based program, when we run a report, we have to...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

All of the vendor's trainings are done through video. The training is pretty simplistic.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

We have a multimember group, and the scheduling grid is pretty complicated. We would like a feature...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Typically, when we try to build an interface and something goes wrong with it, we can't get in touch...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

The solution is not easy to use. The schedulers have a big problem. Our revenue cycle people are...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CTO

There were massive delays in the implementation. It took months. We had to write our own programs...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CTO

The product has a ton of outages. It isn't available for use much of the time. The system still uses...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CTO

The vendor's phone support is poor. My ratings are not good for the vendor. Their hours of operation...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CTO

We have had a few vendor executives that we could reach out to, but the executives have come and...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CTO

When there is an issue, we usually have to contact the vendor. The vendor isn't proactive. Only once...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CTO

The vendor lost a lot of their IT team members, and then the vendor was acquired, and that made...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor’s ongoing support is always great. I would give CareCloud a good recommendation.

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I used to have a great relationship with the vendor, but the company is always changing. Their...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Even though the vendor hasn’t addressed my new needs, the old product has been pretty good.

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I give the vendor a high rating in terms of receiving our money’s worth. The vendor is competitive.

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We didn’t really reach out to the vendor during the COVID-19 crisis. If we did, I am sure everything...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

CareCloud is very good at implementing. I have gone through different implementations, and...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We do our own ongoing training, but it would be nice to have the vendor come in and remind us of the...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system’s functionality meets our needs, but there are still things I need the vendor to do. I...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are looking to change at some point because we want an integrated system for our PM side and EMR....

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Real-time eligibility is a nightmare. If the patient has insurance or if there is an ID number in...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We received only initial training in the system. CareCloud’s training was slightly better than what...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Nobody helps with any of our integration goals. Once we came off of being on Concierge RCM, we lost...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

About maybe three-quarters of the time, the support people do have the needed knowledge. They are a...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We do billing through CareCloud's system. The billing goes through the system, and then the EOB...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Since CareCloud's system is cloud based, the updates are done on their server, and we get whatever...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The vendor is trying to work with add-ons, and based on the few things we have looked at, we haven’t...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Ongoing training is something that our biller may have gone through; I know the vendor offers...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The vendor’s support used to be more difficult, but things have gotten better. We used to have a...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

If our goals are to have a good scheduling system and a system that works easily, then CareCloud...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports

Decision Insights Report 2018: National Trends & Best Practices
April 2018



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​