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KLAS Research Director - Aaron Gleave
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User Commentary

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Manager

I am sure the vendor would really like to have an all-in-one practice management system and EHR. But...

May 2021
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Manager

We started doing claims and clearinghouse work at first. Then, we moved to our own in-house billing...

May 2021
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Manager

The vendor tries to be timely. We have meetings to discuss all of the issues, and the vendor tells...

May 2021
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Manager

The vendor has some training in their campus. The training is a nice thing to point new users to in...

May 2021
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Manager

I hope that the vendor would have improvements in a year. But I have no assurances based on their...

May 2021
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Manager

Things have been horrible. Every day, there are just constant complaints. The system goes down and...

May 2021
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Manager

The eligibility won’t work. Every step of the system is not functioning correctly or is functioning...

May 2021
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(0)
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Manager

When we create a new patient in Central and the users hit a button, the system will sometimes...

May 2021
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(0)
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CEO/President

We had to increase the number of billing staff because there are things that Central doesn't do that...

Apr 2021
||
(0)
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 or  to see details.

CEO/President

CareCloud doesn't fix anything, and they don't tell us how long fixes are going to take.

Apr 2021
||
(0)
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CEO/President

The process of reaching out to someone from CareCloud and getting my questions answered is a...

Mar 2021
||
(0)
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CEO/President

When CareCloud does upgrades, the system features often stop working. Then we have to wait for...

Mar 2021
||
(0)
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CEO/President

We have tried to create connections or bridges with other systems, but we can't even get a timeline...

Mar 2021
||
(0)
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CEO/President

CareCloud's technical support is extremely lacking and not helpful. The support staff usually gives...

Mar 2021
||
(0)
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CEO/President

I don't think my satisfaction will get any better. It will probably get worse. I have gone from...

Mar 2021
||
(0)
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CEO/President

The process of bringing on and setting up a new entity with CareCloud takes three times longer than...

Mar 2021
||
(0)
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Manager

Central is not part of our long-term plans. We are in the process of researching other systems....

Nov 2020
||
(0)
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 or  to see details.

Manager

We hope we can move quickly away from CareCloud because Central moved to an application that works...

Nov 2020
||
(0)
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Manager

I feel bad saying negative things about CareCloud, but I am telling the truth. People should know...

Nov 2020
||
(0)
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Manager

When CareCloud does an upgrade, they just tell us they are doing an upgrade; they don’t tell us what...

Nov 2020
||
(0)
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Manager

Central isn't integrated with anything. We have to leave Central to get the claims information we...

Nov 2020
||
(0)
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 or  to see details.

Manager

CareCloud's customer service is very poor. It is offshore. The support people call in response to...

Nov 2020
||
(0)
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 or  to see details.

Manager

Central is a simple system; it isn't difficult to use.

Nov 2020
||
(0)
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 or  to see details.

Manager

CareCloud hasn’t delivered anything new, and it has been years. The product is still the same as it...

Nov 2020
||
(0)
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Manager

We have never seen any executive involvement from CareCloud.

Nov 2020
||
(0)
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CEO/President

Sometimes CareCloud's upper leaders treat women as if they are not significant. We have many women...

Nov 2020
||
(0)
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CEO/President

During the COVID-19 crisis, CareCloud hasn't been a distraction, and that is greatly appreciated.

Nov 2020
||
(0)
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CEO/President

Over the years, there have been a lot of growing pains with the vendor. But we would experience...

Nov 2020
||
(0)
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CEO/President

One of our biggest complaints is that CareCloud makes decisions and doesn't inform us about them....

Nov 2020
||
(0)
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CEO/President

CareCloud provides great value for their services, and they have nice integration. We mostly don't...

Nov 2020
||
(0)
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 or  to see details.

CEO/President

CareCloud did fine with the initial training. I don't hear any complaints from my clinical director...

Nov 2020
||
(0)
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 or  to see details.

CEO/President

In terms of CareCloud supporting our integration goals, we have been able to integrate the system...

Nov 2020
||
(0)
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 or  to see details.

CEO/President

There isn't a lot of innovation that has been coming into the space. What CareCloud has brought in...

Nov 2020
||
(0)
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CEO/President

CareCloud's executive involvement is getting better. There were some investor changes, but things...

Nov 2020
||
(0)
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CEO/President

When I think of a proactive vendor, I think of someone who monitors the industry and stays on point...

Nov 2020
||
(0)
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CEO/President

The tool is usable and allows us to do what we need to do. We can report, analyze, and build things....

Nov 2020
||
(0)
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CEO/President

If CareCloud keeps doing what they are doing and keeps improving themselves, they will head in the...

Nov 2020
||
(0)
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COO

The solution is probably not part of our long-term plans because we are thinking about bringing...

Nov 2020
||
(0)
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COO

We upgraded to the app-based program. With the app-based program, when we run a report, we have to...

Nov 2020
||
(0)
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COO

All of the vendor's trainings are done through video. The training is pretty simplistic.

Nov 2020
||
(0)
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COO

We have a multimember group, and the scheduling grid is pretty complicated. We would like a feature...

Nov 2020
||
(0)
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COO

Typically, when we try to build an interface and something goes wrong with it, we can't get in touch...

Nov 2020
||
(0)
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COO

The solution is not easy to use. The schedulers have a big problem. Our revenue cycle people are...

Nov 2020
||
(0)
 Thank you  Helpful

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CTO

There were massive delays in the implementation. It took months. We had to write our own programs...

Aug 2020
||
(0)
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 or  to see details.

CTO

The product has a ton of outages. It isn't available for use much of the time. The system still uses...

Aug 2020
||
(0)
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CTO

The vendor's phone support is poor. My ratings are not good for the vendor. Their hours of operation...

Aug 2020
||
(0)
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CTO

We have had a few vendor executives that we could reach out to, but the executives have come and...

Aug 2020
||
(0)
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CTO

When there is an issue, we usually have to contact the vendor. The vendor isn't proactive. Only once...

Aug 2020
||
(0)
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CTO

The vendor lost a lot of their IT team members, and then the vendor was acquired, and that made...

Aug 2020
||
(0)
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Manager

The vendor’s ongoing support is always great. I would give CareCloud a good recommendation.

Jun 2020
||
(0)
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Manager

I used to have a great relationship with the vendor, but the company is always changing. Their...

Jun 2020
||
(0)
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Manager

Even though the vendor hasn’t addressed my new needs, the old product has been pretty good.

Jun 2020
||
(0)
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Manager

I give the vendor a high rating in terms of receiving our money’s worth. The vendor is competitive.

Jun 2020
||
(0)
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Manager

We didn’t really reach out to the vendor during the COVID-19 crisis. If we did, I am sure everything...

Jun 2020
||
(0)
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 or  to see details.

Manager

CareCloud is very good at implementing. I have gone through different implementations, and...

Jun 2020
||
(0)
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Manager

We do our own ongoing training, but it would be nice to have the vendor come in and remind us of the...

Jun 2020
||
(0)
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 or  to see details.

Manager

The system’s functionality meets our needs, but there are still things I need the vendor to do. I...

Jun 2020
||
(0)
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 or  to see details.

Manager

We are looking to change at some point because we want an integrated system for our PM side and EMR....

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Real-time eligibility is a nightmare. If the patient has insurance or if there is an ID number in...

Jun 2020
||
(0)
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 or  to see details.

Manager

We received only initial training in the system. CareCloud’s training was slightly better than what...

Jun 2020
||
(0)
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 or  to see details.

Manager

Nobody helps with any of our integration goals. Once we came off of being on Concierge RCM, we lost...

Jun 2020
||
(0)
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Manager

About maybe three-quarters of the time, the support people do have the needed knowledge. They are a...

Jun 2020
||
(0)
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 or  to see details.

CEO/President

We do billing through CareCloud's system. The billing goes through the system, and then the EOB...

May 2020
||
(0)
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 or  to see details.

CEO/President

Since CareCloud's system is cloud based, the updates are done on their server, and we get whatever...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The vendor is trying to work with add-ons, and based on the few things we have looked at, we haven’t...

May 2020
||
(0)
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 or  to see details.

CEO/President

Ongoing training is something that our biller may have gone through; I know the vendor offers...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The vendor’s support used to be more difficult, but things have gotten better. We used to have a...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

If our goals are to have a good scheduling system and a system that works easily, then CareCloud...

May 2020
||
(0)
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 or  to see details.

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