Commentary Summary
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User Commentary
Functionality and Upgrades
I like Aprima's technology and ideas, but when Aprima rolls things out, those things aren't ready to...
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Implementation and Training
eMDs doesn't provide enough interactions with the clinics for live educational opportunities.
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Functionality and Upgrades
When we hire new people, they tell me the Aprima system is a difficult solution to pick up. Many...
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Relationship
The vendor is slow to respond and act. If we have any immediate issues or problems, it takes too...
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Relationship
It is rare that I have interactions with any of the eMDs executives about how well the product is performing....
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Functionality and Upgrades
I wish we could customize more things within the system. Providers want to be able to customize...
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Functionality and Upgrades
There are some functionalities within the system that don’t always work, and sometimes, we can’t...
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Functionality and Upgrades
We like how broad the system is and how it helps us communicate to different departments within our...
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Relationship
eMDs is super receptive and goes to bat for us. I have dealt with the same people at eMDs forever,...
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Functionality and Upgrades
eMDs should do more than provide the release notes for the upgrades. eMDs needs to give me the...
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Implementation and Training
eMDs is happy to do trainings as often as we would like, as long as we get billed for them. Billing...
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ROI / Cost (care and feeding)
We pay for a lot of things with eMDs, but sometimes, eMDs avoids some charges for things that are...
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Functionality and Upgrades
For the most part, the system is pretty good at meeting our interoperability goals. The vendor is...
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Functionality and Upgrades
Some of the reporting that we can do in the system is good, but I wish we had more reporting. The...
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Functionality and Upgrades
The only issue I have with Aprima EHR is that we are required to add bolt-ons to fill in the gaps....
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ROI / Cost (care and feeding)
We had opportunities to switch to another vendor's product, but we stood our ground and insisted on...
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Other Observations & Comments
The vendor charges for a lot of different things, but we pretty much pay a yearly maintenance fee...
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Implementation and Training
The vendor has a lot of training videos online, and the website is very resourceful. The problem is...
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Functionality and Upgrades
The vendor came out with the patient portal a few years ago, and it is a pretty good patient portal,...
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Service and Support
The vendor's support has definitely gotten slower over the last few years. Sometimes I will call and...
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Service and Support
If there is a problem, the vendor is proactive in sending emails out. Usually, the emails are late....
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Relationship
We have had good success with the vendor executives. We go to a user conference, and we have met...
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Functionality and Upgrades
For the most part, the system does everything we need it to do. The system has served us pretty well....
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Functionality and Upgrades
The system is very customizable, but it has its quirks. A key component to all clinics is billing,...
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Functionality and Upgrades
More functionality in the vendor's online portal would be great to have. Patients want to use it,...
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Relationship
So far with the changing of hands to eMDs, I have not seen much change. They have pretty much kept...
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Relationship
The vendor tries to keep their promises. They are a little understaffed, and when we think about all...
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Functionality and Upgrades
The medical staff is not very savvy with insurance, so we sometimes send a patient to a specialist...
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Functionality and Upgrades
eMDs’ reporting technology has gotten better over the years. But the reporting could be a little...
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Implementation and Training
We don’t even use the electronic prior authorization because it is not good. I don’t even know where...
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Service and Support
The support is not the best right now. By the time the support team gets around to fixing something,...
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Functionality and Upgrades
I have never heard a doctor say anything positive about an EHR except for Aprima EHR. The product is...
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Functionality and Upgrades
I like Aprima EHR because it can be unique for each physician. I like that the system can be used...
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Functionality and Upgrades
I wish there were a little more emphasis on duplicated patients and assigning them to teams in the...
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Functionality and Upgrades
Some of our doctors really struggle with getting from place to place in Aprima EHR. I have had them...
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Implementation and Training
The training from eMDs has been kind of rough here lately. I think that is probably because of COVID-19....
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Service and Support
The support is horrible. It is the number-one reason why many of us are dissatisfied. In terms of...
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Implementation and Training
I feel like the vendor has attempted to have training materials, but because they have gone from...
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Lessons Learned
Our biggest complaints with Aprima EHR have always been from our specialty users. If someone can...
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Functionality and Upgrades
eMDs comes out with these big updates, but all they do is change a color or font or something that...
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Future Outlook
Aprima EHR is covering our bases; it gives us what we need. I reconcile the vendor's invoices...
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Functionality and Upgrades
With the technology and platform, eMDs is often behind the eight ball on things we need, like CMS...
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Functionality and Upgrades
eMDs’ software is a little buggy, and there are occasional errors. Our clinicians complain a lot...
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Functionality and Upgrades
We are a multispecialty clinic. Aprima EHR is definitely flexible in that it offers functionality...
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Service and Support
eMDs has been pretty good. The support could use some improvement, but usually, we put a support...
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Relationship
eMDs knows us well. We have met all of their upper management, and we go to a conference every year....
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Functionality and Upgrades
Product upgrades don’t always come out as fast as I would like. I would like to see a major overhaul...
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