Commentary Summary
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User Commentary
Relationship
CGM APRIMA EHR has been sold three times in the last three years. The vendor's customer service has...
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Relationship, Operations
New releases are being sent out to the general public before bugs are ironed out. As soon as we...
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Value
I have seen the vendor nickel-and-diming more. That has not always been the case; things have gotten...
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Product
I believe CGM APRIMA EHR is efficient for providers with their documentation.
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Operations
The vendor’s training is pretty much self-service and poorly defined; therefore, it is not helpful.
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Product
On the EHR side of CGM APRIMA, the functionalities are pretty easy. There is a lot of pointing and...
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Product
CGM APRIMA EHR has a lot of issues that need to be resolved, and it is not FQHC friendly. We would...
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Product
CGM APRIMA EHR is easy to use. There are a lot of different ways to do the same thing, and that...
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Product
I don't particularly like the change that CompuGroup Medical made with the dropdown menus and some...
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Operations
There are a lot of changes in CGM APRIMA EHR that we are not using because we didn't get trained on...
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Product
We would like to see improvements to the front end of the product. The vendor should sync up the...
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Relationship
We met with one of CompuGroup’s C-suite executives and talked through our pain points, what we...
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Culture
We are very dissatisfied with how our invoices are. Something needs to change. CompuGroup Medical...
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Loyalty, Product
We have outgrown CompuGroup Medical. We are always six months ahead of knowing we need something...
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Product, Value
The workflow is the biggest benefit. The flow and the setup for the clinicians are big wins and help...
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Product, Value
The integrations are the biggest hurdle. There are often update fees, and the fixes and patches...
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Product
CGM APRIMA EHR’s material is easy for patients to understand. The language is not at a high...
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Product
There is just so much information in the CGM APRIMA EHR catalog. I don’t know whether there could be...
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Relationship, Product
We have used the product for several years, and it works great for our specialty. We work very...
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Product
One thing I would change is the ability to merge insurance subscribers. That is not an option right...
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Loyalty, Relationship
The biggest detriment to our company is CGM APRIMA EHR, so we have begun looking at new EMRs. The...
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Relationship
CompuGroup Medical’s support team is the worst support team I have ever worked with. We have had...
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Operations
CompuGroup Medical’s trainings are very basic. I have sent people to the user academy training, and...
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Product
We can barely even get the correct demographics to transfer over from CGM APRIMA EHR to our...
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Relationship, Product
CompuGroup Medical is pretty good about sending out updates on what they have new and what is available....
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Product
CGM APRIMA EHR is unfortunately still the tool of the trade for our line of business. With the...
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Relationship, Value
There have been security challenges that have greatly impacted our finances, staffing, workshops,...
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Relationship, Operations, Product
Some updates go better than other updates with CGM APRIMA EHR. The vendor's communication is awful...
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Product, Value
I had a medical records scanner from CompuGroup Medical. It was a monster. It took up three or four...
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Product, Value
We have the basic system. There would be another charge if we wanted to interface the product with...
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Relationship
Anytime I call the support team, I get what I need. Anytime I send a support ticket, I get what I...
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Culture
Our representative said that we could only have a certain number of claims a month. I needed to be...
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Relationship
CompuGroup Medical US does not have an excellent turnaround for support requests. Since the...
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Product
We wanted an interface for the patient tables and image modalities so that our x-ray technicians...
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Loyalty, Product
One gap in CompuGroup Medical US' ability to deliver is that they don't have a DICOM application....
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Relationship
We recently worked with a representative on an issue, and they provided excellent customer service....
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Operations, Product
The system is user friendly. It is easy to teach staff to use the product. The clicks that the...
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Relationship
The user-friendliness of CGM APRIMA EHR is better than the ease of use of any EHR I have ever been...
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Operations, Product
The product is pretty intuitive. It is easy for providers to navigate the basics with minimal instruction....
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Product
It takes a lot of clicks to get around in the product. CGM APRIMA EHR is what I consider to be one...
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Loyalty, Value
The main thing that attracted us to CompuGroup Medical was that they were willing to do a cost...
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Relationship, Product
CGM APRIMA EHR is easy to use and to train people on. If it has a problem, we can always call the...
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