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CGM APRIMA EHR
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EMR-Centric Virtual Care Platforms 2021: Vendor-Reported Capabilities (Report 1 of 2)
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User Commentary

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Manager

Relationship

CGM APRIMA EHR has been sold three times in the last three years. The vendor's customer service has...

Apr 2023
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Manager

Relationship, Operations

New releases are being sent out to the general public before bugs are ironed out. As soon as we...

Apr 2023
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Manager

Value

I have seen the vendor nickel-and-diming more. That has not always been the case; things have gotten...

Apr 2023
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(0)
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Manager

Product

I believe CGM APRIMA EHR is efficient for providers with their documentation.

Apr 2023
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(0)
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Manager

Operations

The vendor’s training is pretty much self-service and poorly defined; therefore, it is not helpful.

Apr 2023
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(0)
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CIO

Product

On the EHR side of CGM APRIMA, the functionalities are pretty easy. There is a lot of pointing and...

Apr 2023
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(0)
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CIO

Product

CGM APRIMA EHR has a lot of issues that need to be resolved, and it is not FQHC friendly. We would...

Apr 2023
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Manager

Product

CGM APRIMA EHR is easy to use. There are a lot of different ways to do the same thing, and that...

Mar 2023
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Manager

Product

I don't particularly like the change that CompuGroup Medical made with the dropdown menus and some...

Mar 2023
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(0)
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Manager

Operations

There are a lot of changes in CGM APRIMA EHR that we are not using because we didn't get trained on...

Mar 2023
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VP/Other Executive

Product

We would like to see improvements to the front end of the product. The vendor should sync up the...

Feb 2023
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Nurse

Relationship

We met with one of CompuGroup’s C-suite executives and talked through our pain points, what we...

Feb 2023
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Nurse

Culture

We are very dissatisfied with how our invoices are. Something needs to change. CompuGroup Medical...

Feb 2023
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(0)
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Nurse

Loyalty, Product

We have outgrown CompuGroup Medical. We are always six months ahead of knowing we need something...

Feb 2023
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(0)
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CEO/President

Product, Value

The workflow is the biggest benefit. The flow and the setup for the clinicians are big wins and help...

Feb 2023
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(0)
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CEO/President

Product, Value

The integrations are the biggest hurdle. There are often update fees, and the fixes and patches...

Feb 2023
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(0)
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CEO/President

Product

CGM APRIMA EHR’s material is easy for patients to understand. The language is not at a high...

Jan 2023
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(0)
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CEO/President

Product

There is just so much information in the CGM APRIMA EHR catalog. I don’t know whether there could be...

Jan 2023
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(0)
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Analyst/Coordinator

Relationship, Product

We have used the product for several years, and it works great for our specialty. We work very...

Jan 2023
||
(0)
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Analyst/Coordinator

Product

One thing I would change is the ability to merge insurance subscribers. That is not an option right...

Jan 2023
||
(0)
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Manager

Loyalty, Relationship

The biggest detriment to our company is CGM APRIMA EHR, so we have begun looking at new EMRs. The...

Jan 2023
||
(0)
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Manager

Relationship

CompuGroup Medical’s support team is the worst support team I have ever worked with. We have had...

Jan 2023
||
(0)
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Manager

Operations

CompuGroup Medical’s trainings are very basic. I have sent people to the user academy training, and...

Jan 2023
||
(0)
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Manager

Product

We can barely even get the correct demographics to transfer over from CGM APRIMA EHR to our...

Jan 2023
||
(0)
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Manager

Relationship, Product

CompuGroup Medical is pretty good about sending out updates on what they have new and what is available....

Jan 2023
||
(0)
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COO

Product

CGM APRIMA EHR is unfortunately still the tool of the trade for our line of business. With the...

Jan 2023
||
(0)
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COO

Relationship, Value

There have been security challenges that have greatly impacted our finances, staffing, workshops,...

Jan 2023
||
(0)
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Manager

Relationship, Operations, Product

Some updates go better than other updates with CGM APRIMA EHR. The vendor's communication is awful...

Jan 2023
||
(0)
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Manager

Product, Value

I had a medical records scanner from CompuGroup Medical. It was a monster. It took up three or four...

Jan 2023
||
(0)
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Manager

Product, Value

We have the basic system. There would be another charge if we wanted to interface the product with...

Jan 2023
||
(0)
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Manager

Relationship

Anytime I call the support team, I get what I need. Anytime I send a support ticket, I get what I...

Jan 2023
||
(0)
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Manager

Culture

Our representative said that we could only have a certain number of claims a month. I needed to be...

Jan 2023
||
(0)
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Manager

Relationship

CompuGroup Medical US does not have an excellent turnaround for support requests. Since the...

Jan 2023
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(0)
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Manager

Product

We wanted an interface for the patient tables and image modalities so that our x-ray technicians...

Jan 2023
||
(0)
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Manager

Loyalty, Product

One gap in CompuGroup Medical US' ability to deliver is that they don't have a DICOM application....

Jan 2023
||
(0)
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Manager

Relationship

We recently worked with a representative on an issue, and they provided excellent customer service....

Dec 2022
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(0)
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Analyst/Coordinator

Operations, Product

The system is user friendly. It is easy to teach staff to use the product. The clicks that the...

Nov 2022
||
(0)
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Director

Relationship

The user-friendliness of CGM APRIMA EHR is better than the ease of use of any EHR I have ever been...

Nov 2022
||
(0)
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VP/Other Executive

Operations, Product

The product is pretty intuitive. It is easy for providers to navigate the basics with minimal instruction....

Nov 2022
||
(0)
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VP/Other Executive

Product

It takes a lot of clicks to get around in the product. CGM APRIMA EHR is what I consider to be one...

Nov 2022
||
(0)
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VP/Other Executive

Loyalty, Value

The main thing that attracted us to CompuGroup Medical was that they were willing to do a cost...

Nov 2022
||
(0)
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Physician

Relationship, Product

CGM APRIMA EHR is easy to use and to train people on. If it has a problem, we can always call the...

Nov 2022
||
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