CGM APRIMA EHR
Filtered view: All

Subject Expert
Jake Ray
Research Director
KLAS Research Director - Jake Ray
 
View Advanced Filters
Advanced Filters
Size Filters
Ownership Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Relationship

CGM APRIMA EHR has been sold three times in the last three years. The vendor's customer service has...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

New releases are being sent out to the general public before bugs are ironed out. As soon as we...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

I have seen the vendor nickel-and-diming more. That has not always been the case; things have gotten...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I believe CGM APRIMA EHR is efficient for providers with their documentation.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor’s training is pretty much self-service and poorly defined; therefore, it is not helpful.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

On the EHR side of CGM APRIMA, the functionalities are pretty easy. There is a lot of pointing and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

CGM APRIMA EHR has a lot of issues that need to be resolved, and it is not FQHC friendly. We would...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

CGM APRIMA EHR is easy to use. There are a lot of different ways to do the same thing, and that...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I don't particularly like the change that CompuGroup Medical made with the dropdown menus and some...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

There are a lot of changes in CGM APRIMA EHR that we are not using because we didn't get trained on...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We would like to see improvements to the front end of the product. The vendor should sync up the...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

We met with one of CompuGroup’s C-suite executives and talked through our pain points, what we...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Culture

We are very dissatisfied with how our invoices are. Something needs to change. CompuGroup Medical...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Product

We have outgrown CompuGroup Medical. We are always six months ahead of knowing we need something...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product, Value

The workflow is the biggest benefit. The flow and the setup for the clinicians are big wins and help...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product, Value

The integrations are the biggest hurdle. There are often update fees, and the fixes and patches...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

CGM APRIMA EHR’s material is easy for patients to understand. The language is not at a high...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

There is just so much information in the CGM APRIMA EHR catalog. I don’t know whether there could be...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

We have used the product for several years, and it works great for our specialty. We work very...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

One thing I would change is the ability to merge insurance subscribers. That is not an option right...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

The biggest detriment to our company is CGM APRIMA EHR, so we have begun looking at new EMRs. The...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

CompuGroup Medical’s support team is the worst support team I have ever worked with. We have had...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

CompuGroup Medical’s trainings are very basic. I have sent people to the user academy training, and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We can barely even get the correct demographics to transfer over from CGM APRIMA EHR to our...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

CompuGroup Medical is pretty good about sending out updates on what they have new and what is available....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

CGM APRIMA EHR is unfortunately still the tool of the trade for our line of business. With the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Value

There have been security challenges that have greatly impacted our finances, staffing, workshops,...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

Some updates go better than other updates with CGM APRIMA EHR. The vendor's communication is awful...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

I had a medical records scanner from CompuGroup Medical. It was a monster. It took up three or four...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

We have the basic system. There would be another charge if we wanted to interface the product with...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Anytime I call the support team, I get what I need. Anytime I send a support ticket, I get what I...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

Our representative said that we could only have a certain number of claims a month. I needed to be...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

CompuGroup Medical US does not have an excellent turnaround for support requests. Since the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We wanted an interface for the patient tables and image modalities so that our x-ray technicians...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

One gap in CompuGroup Medical US' ability to deliver is that they don't have a DICOM application....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We recently worked with a representative on an issue, and they provided excellent customer service....

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

The system is user friendly. It is easy to teach staff to use the product. The clicks that the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The user-friendliness of CGM APRIMA EHR is better than the ease of use of any EHR I have ever been...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

The product is pretty intuitive. It is easy for providers to navigate the basics with minimal instruction....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

It takes a lot of clicks to get around in the product. CGM APRIMA EHR is what I consider to be one...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Value

The main thing that attracted us to CompuGroup Medical was that they were willing to do a cost...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

CGM APRIMA EHR is easy to use and to train people on. If it has a problem, we can always call the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles