CGM APRIMA EHR
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Manager

Future Outlook

The biggest detriment to our company is CGM APRIMA EHR, so we have begun looking at new EMRs. The...

Jan 2023
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Manager

Service and Support

CompuGroup Medical’s support team is the worst support team I have ever worked with. We have had...

Jan 2023
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Manager

Implementation and Training

CompuGroup Medical’s trainings are very basic. I have sent people to the user academy training, and...

Jan 2023
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Manager

Interfacing and Integration

We can barely even get the correct demographics to transfer over from CGM APRIMA EHR to our...

Jan 2023
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Manager

Relationship

CompuGroup Medical is pretty good about sending out updates on what they have new and what is available....

Jan 2023
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COO

Technology

CGM APRIMA EHR is unfortunately still the tool of the trade for our line of business. With the...

Jan 2023
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COO

Service and Support

There have been security challenges that have greatly impacted our finances, staffing, workshops,...

Jan 2023
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Manager

Relationship

Some updates go better than other updates with CGM APRIMA EHR. The vendor's communication is awful...

Jan 2023
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Manager

Technology

I had a medical records scanner from CompuGroup Medical. It was a monster. It took up three or four...

Jan 2023
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Manager

Interfacing and Integration

We have the basic system. There would be another charge if we wanted to interface the product with...

Jan 2023
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Manager

Service and Support

Anytime I call the support team, I get what I need. Anytime I send a support ticket, I get what I...

Jan 2023
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Manager

Relationship

Our representative said that we could only have a certain number of claims a month. I needed to be...

Jan 2023
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Manager

Service and Support

CompuGroup Medical US does not have an excellent turnaround for support requests. Since the...

Jan 2023
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Manager

Interfacing and Integration

We wanted an interface for the patient tables and image modalities so that our x-ray technicians...

Jan 2023
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Manager

Technology

One gap in CompuGroup Medical US' ability to deliver is that they don't have a DICOM application....

Jan 2023
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Manager

Service and Support

We recently worked with a representative on an issue, and they provided excellent customer service....

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

The system is user friendly. It is easy to teach staff to use the product. The clicks that the...

Nov 2022
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Director

Functionality and Upgrades

The user-friendliness of CGM APRIMA EHR is better than the ease of use of any EHR I have ever been...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

The product is pretty intuitive. It is easy for providers to navigate the basics with minimal instruction....

Nov 2022
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VP/Other Executive

Functionality and Upgrades

It takes a lot of clicks to get around in the product. CGM APRIMA EHR is what I consider to be one...

Nov 2022
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VP/Other Executive

ROI / Cost

The main thing that attracted us to CompuGroup Medical was that they were willing to do a cost...

Nov 2022
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Physician

Functionality and Upgrades

CGM APRIMA EHR is easy to use and to train people on. If it has a problem, we can always call the...

Nov 2022
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Manager

Functionality and Upgrades

I like Aprima's technology and ideas, but when Aprima rolls things out, those things aren't ready to...

Jun 2022
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Manager

Implementation and Training

eMDs doesn't provide enough interactions with the clinics for live educational opportunities.

Jun 2022
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Manager

Functionality and Upgrades

When we hire new people, they tell me the Aprima system is a difficult solution to pick up. Many...

Jun 2022
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Manager

Relationship

The vendor is slow to respond and act. If we have any immediate issues or problems, it takes too...

Jun 2022
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Manager

Relationship

It is rare that I have interactions with any of the eMDs executives about how well the product is performing....

Jun 2022
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Manager

Functionality and Upgrades

I wish we could customize more things within the system. Providers want to be able to customize...

Apr 2022
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Manager

Functionality and Upgrades

There are some functionalities within the system that don’t always work, and sometimes, we can’t...

Apr 2022
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Manager

Functionality and Upgrades

We like how broad the system is and how it helps us communicate to different departments within our...

Apr 2022
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VP/Other Executive

Relationship

eMDs is super receptive and goes to bat for us. I have dealt with the same people at eMDs forever,...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

eMDs should do more than provide the release notes for the upgrades. eMDs needs to give me the...

Apr 2022
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VP/Other Executive

Implementation and Training

eMDs is happy to do trainings as often as we would like, as long as we get billed for them. Billing...

Apr 2022
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Manager

ROI / Cost

We pay for a lot of things with eMDs, but sometimes, eMDs avoids some charges for things that are...

Apr 2022
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Manager

Functionality and Upgrades

For the most part, the system is pretty good at meeting our interoperability goals. The vendor is...

Apr 2022
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Manager

Functionality and Upgrades

Some of the reporting that we can do in the system is good, but I wish we had more reporting. The...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

The only issue I have with Aprima EHR is that we are required to add bolt-ons to fill in the gaps....

Apr 2022
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VP/Other Executive

ROI / Cost

We had opportunities to switch to another vendor's product, but we stood our ground and insisted on...

Apr 2022
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Manager

Other Observations & Comments

The vendor charges for a lot of different things, but we pretty much pay a yearly maintenance fee...

Mar 2022
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Manager

Implementation and Training

The vendor has a lot of training videos online, and the website is very resourceful. The problem is...

Mar 2022
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Manager

Functionality and Upgrades

The vendor came out with the patient portal a few years ago, and it is a pretty good patient portal,...

Mar 2022
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Manager

Service and Support

The vendor's support has definitely gotten slower over the last few years. Sometimes I will call and...

Mar 2022
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Manager

Service and Support

If there is a problem, the vendor is proactive in sending emails out. Usually, the emails are late....

Mar 2022
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Manager

Relationship

We have had good success with the vendor executives. We go to a user conference, and we have met...

Mar 2022
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Manager

Functionality and Upgrades

For the most part, the system does everything we need it to do. The system has served us pretty well....

Mar 2022
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Manager

Functionality and Upgrades

The system is very customizable, but it has its quirks. A key component to all clinics is billing,...

Mar 2022
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Manager

Functionality and Upgrades

More functionality in the vendor's online portal would be great to have. Patients want to use it,...

Mar 2022
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Manager

Relationship

So far with the changing of hands to eMDs, I have not seen much change. They have pretty much kept...

Mar 2022
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Manager

Relationship

The vendor tries to keep their promises. They are a little understaffed, and when we think about all...

Mar 2022
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Manager

Functionality and Upgrades

The medical staff is not very savvy with insurance, so we sometimes send a patient to a specialist...

Mar 2022
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Manager

Functionality and Upgrades

eMDs’ reporting technology has gotten better over the years. But the reporting could be a little...

Mar 2022
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Manager

Implementation and Training

We don’t even use the electronic prior authorization because it is not good. I don’t even know where...

Mar 2022
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Manager

Service and Support

The support is not the best right now. By the time the support team gets around to fixing something,...

Mar 2022
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Director

Functionality and Upgrades

I have never heard a doctor say anything positive about an EHR except for Aprima EHR. The product is...

Mar 2022
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CEO/President

Functionality and Upgrades

I like Aprima EHR because it can be unique for each physician. I like that the system can be used...

Feb 2022
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CEO/President

Functionality and Upgrades

I wish there were a little more emphasis on duplicated patients and assigning them to teams in the...

Feb 2022
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CEO/President

Functionality and Upgrades

Some of our doctors really struggle with getting from place to place in Aprima EHR. I have had them...

Feb 2022
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CEO/President

Implementation and Training

The training from eMDs has been kind of rough here lately. I think that is probably because of COVID-19....

Feb 2022
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