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CGM APRIMA EHR
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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Featured  Report

EMR-Centric Virtual Care Platforms 2021: Vendor-Reported Capabilities (Report 1 of 2)
EMR-Centric Virtual Care Platforms 2021:
Vendor-Reported Capabilities (Report 1 of 2)
June 2021
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User Commentary

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Manager

Functionality and Upgrades

I like Aprima's technology and ideas, but when Aprima rolls things out, those things aren't ready to...

Jun 2022
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(0)
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Manager

Implementation and Training

eMDs doesn't provide enough interactions with the clinics for live educational opportunities.

Jun 2022
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(0)
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Manager

Functionality and Upgrades

When we hire new people, they tell me the Aprima system is a difficult solution to pick up. Many...

Jun 2022
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(0)
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Manager

Relationship

The vendor is slow to respond and act. If we have any immediate issues or problems, it takes too...

Jun 2022
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(0)
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Manager

Relationship

It is rare that I have interactions with any of the eMDs executives about how well the product is performing....

Jun 2022
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(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I wish we could customize more things within the system. Providers want to be able to customize...

Apr 2022
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(0)
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Manager

Functionality and Upgrades

There are some functionalities within the system that don’t always work, and sometimes, we can’t...

Apr 2022
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(0)
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 or  to see details.

Manager

Functionality and Upgrades

We like how broad the system is and how it helps us communicate to different departments within our...

Apr 2022
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(0)
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VP/Other Executive

Relationship

eMDs is super receptive and goes to bat for us. I have dealt with the same people at eMDs forever,...

Apr 2022
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(0)
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VP/Other Executive

Functionality and Upgrades

eMDs should do more than provide the release notes for the upgrades. eMDs needs to give me the...

Apr 2022
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(0)
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VP/Other Executive

Implementation and Training

eMDs is happy to do trainings as often as we would like, as long as we get billed for them. Billing...

Apr 2022
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(0)
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Manager

ROI / Cost (care and feeding)

We pay for a lot of things with eMDs, but sometimes, eMDs avoids some charges for things that are...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

For the most part, the system is pretty good at meeting our interoperability goals. The vendor is...

Apr 2022
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(0)
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Manager

Functionality and Upgrades

Some of the reporting that we can do in the system is good, but I wish we had more reporting. The...

Apr 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

The only issue I have with Aprima EHR is that we are required to add bolt-ons to fill in the gaps....

Apr 2022
||
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

We had opportunities to switch to another vendor's product, but we stood our ground and insisted on...

Apr 2022
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(0)
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Manager

Other Observations & Comments

The vendor charges for a lot of different things, but we pretty much pay a yearly maintenance fee...

Mar 2022
||
(0)
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Manager

Implementation and Training

The vendor has a lot of training videos online, and the website is very resourceful. The problem is...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

The vendor came out with the patient portal a few years ago, and it is a pretty good patient portal,...

Mar 2022
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(0)
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Manager

Service and Support

The vendor's support has definitely gotten slower over the last few years. Sometimes I will call and...

Mar 2022
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(0)
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Manager

Service and Support

If there is a problem, the vendor is proactive in sending emails out. Usually, the emails are late....

Mar 2022
||
(0)
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Manager

Relationship

We have had good success with the vendor executives. We go to a user conference, and we have met...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

For the most part, the system does everything we need it to do. The system has served us pretty well....

Mar 2022
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(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is very customizable, but it has its quirks. A key component to all clinics is billing,...

Mar 2022
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(0)
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 or  to see details.

Manager

Functionality and Upgrades

More functionality in the vendor's online portal would be great to have. Patients want to use it,...

Mar 2022
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(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

So far with the changing of hands to eMDs, I have not seen much change. They have pretty much kept...

Mar 2022
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(0)
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Manager

Relationship

The vendor tries to keep their promises. They are a little understaffed, and when we think about all...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

The medical staff is not very savvy with insurance, so we sometimes send a patient to a specialist...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

eMDs’ reporting technology has gotten better over the years. But the reporting could be a little...

Mar 2022
||
(0)
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Manager

Implementation and Training

We don’t even use the electronic prior authorization because it is not good. I don’t even know where...

Mar 2022
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(0)
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Manager

Service and Support

The support is not the best right now. By the time the support team gets around to fixing something,...

Mar 2022
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(0)
 Thank you  Helpful

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Director

Functionality and Upgrades

I have never heard a doctor say anything positive about an EHR except for Aprima EHR. The product is...

Mar 2022
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(0)
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CEO/President

Functionality and Upgrades

I like Aprima EHR because it can be unique for each physician. I like that the system can be used...

Feb 2022
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(0)
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CEO/President

Functionality and Upgrades

I wish there were a little more emphasis on duplicated patients and assigning them to teams in the...

Feb 2022
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(0)
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 or  to see details.

CEO/President

Functionality and Upgrades

Some of our doctors really struggle with getting from place to place in Aprima EHR. I have had them...

Feb 2022
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(0)
 Thank you  Helpful

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CEO/President

Implementation and Training

The training from eMDs has been kind of rough here lately. I think that is probably because of COVID-19....

Feb 2022
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(0)
 Thank you  Helpful

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Nurse

Service and Support

The support is horrible. It is the number-one reason why many of us are dissatisfied. In terms of...

Nov 2021
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(0)
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Nurse

Implementation and Training

I feel like the vendor has attempted to have training materials, but because they have gone from...

Nov 2021
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(0)
 Thank you  Helpful

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Nurse

Lessons Learned

Our biggest complaints with Aprima EHR have always been from our specialty users. If someone can...

Nov 2021
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(0)
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Nurse

Functionality and Upgrades

eMDs comes out with these big updates, but all they do is change a color or font or something that...

Nov 2021
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(0)
 Thank you  Helpful

 or  to see details.

Nurse

Future Outlook

Aprima EHR is covering our bases; it gives us what we need. I reconcile the vendor's invoices...

Nov 2021
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(0)
 Thank you  Helpful

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Nurse

Functionality and Upgrades

With the technology and platform, eMDs is often behind the eight ball on things we need, like CMS...

Nov 2021
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(0)
 Thank you  Helpful

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Manager

Functionality and Upgrades

eMDs’ software is a little buggy, and there are occasional errors. Our clinicians complain a lot...

Sep 2021
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(0)
 Thank you  Helpful

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Manager

Functionality and Upgrades

We are a multispecialty clinic. Aprima EHR is definitely flexible in that it offers functionality...

Sep 2021
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(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

eMDs has been pretty good. The support could use some improvement, but usually, we put a support...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

eMDs knows us well. We have met all of their upper management, and we go to a conference every year....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Product upgrades don’t always come out as fast as I would like. I would like to see a major overhaul...

Sep 2021
||
(0)
 Thank you  Helpful

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