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CGM APRIMA EHR Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Loyalty

CGM APRIMA EHR is very user friendly on the front end. Some providers may have a little more...

Oct 2023
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(0)
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Manager

Relationship

We have a very good relationship with our contacts at CompuGroup Medical US. Those people are really...

Oct 2023
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(0)
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Manager

Relationship

The vendor could improve their response time and follow-up when people put in tickets.

Oct 2023
||
(0)
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Director

Relationship

The vendor’s support is unbeatable. If we are having an issue, we can get to the support people...

Oct 2023
||
(0)
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Director

Product

The best thing about the EHR is the customization that we can do on every level that the provider...

Oct 2023
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(0)
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Manager

Loyalty, Relationship

Our first choice for a new core EHR would be CGM APRIMA. We find it to be a very organized system....

Oct 2023
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(0)
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Manager

Product

In CGM APRIMA, the ledger is very easy for the management team to read. It gives us an explicit...

Oct 2023
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(0)
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Manager

Product

Everything is pretty much how we would want it to be in CGM APRIMA. We look at other systems...

Oct 2023
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(0)
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Manager

Product

One thing we can really note about CGM APRIMA is that it is really helpful for the front desk staff....

Oct 2023
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(0)
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CEO/President

Relationship

CGM APRIMA EHR is decent, but the vendor could improve some of their customer service response...

Oct 2023
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(0)
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 or  to see details.

CEO/President

Relationship

Our contact person at CompuGroup Medical US is great. The entire CompuGroup Medical US organization...

Oct 2023
||
(0)
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 or  to see details.

CEO/President

Value

I wouldn't buy the system again, but the vendor keeps the majority of their promises, and their...

Oct 2023
||
(0)
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 or  to see details.

Manager

Relationship

CGM APRIMA EHR has been sold three times in the last three years. The vendor's customer service has...

Apr 2023
||
(0)
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Manager

Relationship, Operations

New releases are being sent out to the general public before bugs are ironed out. As soon as we...

Apr 2023
||
(0)
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Manager

Value

I have seen the vendor nickel-and-diming more. That has not always been the case; things have gotten...

Apr 2023
||
(0)
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Manager

Product

I believe CGM APRIMA EHR is efficient for providers with their documentation.

Apr 2023
||
(0)
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Manager

Operations

The vendor’s training is pretty much self-service and poorly defined; therefore, it is not helpful.

Apr 2023
||
(0)
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CIO

Product

On the EHR side of CGM APRIMA, the functionalities are pretty easy. There is a lot of pointing and...

Apr 2023
||
(0)
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CIO

Product

CGM APRIMA EHR has a lot of issues that need to be resolved, and it is not FQHC friendly. We would...

Apr 2023
||
(0)
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Manager

Product

CGM APRIMA EHR is easy to use. There are a lot of different ways to do the same thing, and that...

Mar 2023
||
(0)
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Manager

Product

I don't particularly like the change that CompuGroup Medical made with the dropdown menus and some...

Mar 2023
||
(0)
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Manager

Operations

There are a lot of changes in CGM APRIMA EHR that we are not using because we didn't get trained on...

Mar 2023
||
(0)
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VP/Other Executive

Product

We would like to see improvements to the front end of the product. The vendor should sync up the...

Feb 2023
||
(0)
 Thank you  Helpful

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Nurse

Relationship

We met with one of CompuGroup’s C-suite executives and talked through our pain points, what we...

Feb 2023
||
(0)
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Nurse

Culture

We are very dissatisfied with how our invoices are. Something needs to change. CompuGroup Medical...

Feb 2023
||
(0)
 Thank you  Helpful

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Nurse

Loyalty, Product

We have outgrown CompuGroup Medical. We are always six months ahead of knowing we need something...

Feb 2023
||
(0)
 Thank you  Helpful

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CEO/President

Product, Value

The workflow is the biggest benefit. The flow and the setup for the clinicians are big wins and help...

Feb 2023
||
(0)
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CEO/President

Product, Value

The integrations are the biggest hurdle. There are often update fees, and the fixes and patches...

Feb 2023
||
(0)
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CEO/President

Product

CGM APRIMA EHR’s material is easy for patients to understand. The language is not at a high...

Jan 2023
||
(0)
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CEO/President

Product

There is just so much information in the CGM APRIMA EHR catalog. I don’t know whether there could be...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

We have used the product for several years, and it works great for our specialty. We work very...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

One thing I would change is the ability to merge insurance subscribers. That is not an option right...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

The biggest detriment to our company is CGM APRIMA EHR, so we have begun looking at new EMRs. The...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

CompuGroup Medical’s support team is the worst support team I have ever worked with. We have had...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

CompuGroup Medical’s trainings are very basic. I have sent people to the user academy training, and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We can barely even get the correct demographics to transfer over from CGM APRIMA EHR to our...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

CompuGroup Medical is pretty good about sending out updates on what they have new and what is available....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

CompuGroup Medical is not too bad about charges, and they do give us some breaks or discounts on...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

CGM APRIMA EHR is unfortunately still the tool of the trade for our line of business. With the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Value

There have been security challenges that have greatly impacted our finances, staffing, workshops,...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Relationship, Product, Value

While I don't believe anyone is ever satisfied with their EMR, I can't say I would recommend CGM...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

Some updates go better than other updates with CGM APRIMA EHR. The vendor's communication is awful...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

I had a medical records scanner from CompuGroup Medical. It was a monster. It took up three or four...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

We have the basic system. There would be another charge if we wanted to interface the product with...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Anytime I call the support team, I get what I need. Anytime I send a support ticket, I get what I...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

Our representative said that we could only have a certain number of claims a month. I needed to be...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

My latest pet peeve with CompuGroup Medical is their claims piece. I had a certain price for the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

I had one license for a scanner for ID cards and insurance cards. The scanner broke, and CompuGroup...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

CompuGroup Medical US does not have an excellent turnaround for support requests. Since the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We wanted an interface for the patient tables and image modalities so that our x-ray technicians...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

One gap in CompuGroup Medical US' ability to deliver is that they don't have a DICOM application....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We recently worked with a representative on an issue, and they provided excellent customer service....

Dec 2022
||
(0)
 Thank you  Helpful

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