Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Loyalty
CGM APRIMA EHR is very user friendly on the front end. Some providers may have a little more...
Login or Create an Account to see details.
Relationship
We have a very good relationship with our contacts at CompuGroup Medical US. Those people are really...
Login or Create an Account to see details.
Relationship
The vendor could improve their response time and follow-up when people put in tickets.
Login or Create an Account to see details.
Relationship
The vendor’s support is unbeatable. If we are having an issue, we can get to the support people...
Login or Create an Account to see details.
Product
The best thing about the EHR is the customization that we can do on every level that the provider...
Login or Create an Account to see details.
Loyalty, Relationship
Our first choice for a new core EHR would be CGM APRIMA. We find it to be a very organized system....
Login or Create an Account to see details.
Product
In CGM APRIMA, the ledger is very easy for the management team to read. It gives us an explicit...
Login or Create an Account to see details.
Product
Everything is pretty much how we would want it to be in CGM APRIMA. We look at other systems...
Login or Create an Account to see details.
Product
One thing we can really note about CGM APRIMA is that it is really helpful for the front desk staff....
Login or Create an Account to see details.
Relationship
CGM APRIMA EHR is decent, but the vendor could improve some of their customer service response...
Login or Create an Account to see details.
Relationship
Our contact person at CompuGroup Medical US is great. The entire CompuGroup Medical US organization...
Login or Create an Account to see details.
Value
I wouldn't buy the system again, but the vendor keeps the majority of their promises, and their...
Login or Create an Account to see details.
Relationship
CGM APRIMA EHR has been sold three times in the last three years. The vendor's customer service has...
Login or Create an Account to see details.
Relationship, Operations
New releases are being sent out to the general public before bugs are ironed out. As soon as we...
Login or Create an Account to see details.
Value
I have seen the vendor nickel-and-diming more. That has not always been the case; things have gotten...
Login or Create an Account to see details.
Product
I believe CGM APRIMA EHR is efficient for providers with their documentation.
Login or Create an Account to see details.
Operations
The vendor’s training is pretty much self-service and poorly defined; therefore, it is not helpful.
Login or Create an Account to see details.
Product
On the EHR side of CGM APRIMA, the functionalities are pretty easy. There is a lot of pointing and...
Login or Create an Account to see details.
Product
CGM APRIMA EHR has a lot of issues that need to be resolved, and it is not FQHC friendly. We would...
Login or Create an Account to see details.
Product
CGM APRIMA EHR is easy to use. There are a lot of different ways to do the same thing, and that...
Login or Create an Account to see details.
Product
I don't particularly like the change that CompuGroup Medical made with the dropdown menus and some...
Login or Create an Account to see details.
Operations
There are a lot of changes in CGM APRIMA EHR that we are not using because we didn't get trained on...
Login or Create an Account to see details.
Product
We would like to see improvements to the front end of the product. The vendor should sync up the...
Login or Create an Account to see details.
Relationship
We met with one of CompuGroup’s C-suite executives and talked through our pain points, what we...
Login or Create an Account to see details.
Culture
We are very dissatisfied with how our invoices are. Something needs to change. CompuGroup Medical...
Login or Create an Account to see details.
Loyalty, Product
We have outgrown CompuGroup Medical. We are always six months ahead of knowing we need something...
Login or Create an Account to see details.
Product, Value
The workflow is the biggest benefit. The flow and the setup for the clinicians are big wins and help...
Login or Create an Account to see details.
Product, Value
The integrations are the biggest hurdle. There are often update fees, and the fixes and patches...
Login or Create an Account to see details.
Product
CGM APRIMA EHR’s material is easy for patients to understand. The language is not at a high...
Login or Create an Account to see details.
Product
There is just so much information in the CGM APRIMA EHR catalog. I don’t know whether there could be...
Login or Create an Account to see details.
Relationship, Product
We have used the product for several years, and it works great for our specialty. We work very...
Login or Create an Account to see details.
Product
One thing I would change is the ability to merge insurance subscribers. That is not an option right...
Login or Create an Account to see details.
Loyalty, Relationship
The biggest detriment to our company is CGM APRIMA EHR, so we have begun looking at new EMRs. The...
Login or Create an Account to see details.
Relationship
CompuGroup Medical’s support team is the worst support team I have ever worked with. We have had...
Login or Create an Account to see details.
Operations
CompuGroup Medical’s trainings are very basic. I have sent people to the user academy training, and...
Login or Create an Account to see details.
Product
We can barely even get the correct demographics to transfer over from CGM APRIMA EHR to our...
Login or Create an Account to see details.
Relationship, Product
CompuGroup Medical is pretty good about sending out updates on what they have new and what is available....
Login or Create an Account to see details.
Value
CompuGroup Medical is not too bad about charges, and they do give us some breaks or discounts on...
Login or Create an Account to see details.
Product
CGM APRIMA EHR is unfortunately still the tool of the trade for our line of business. With the...
Login or Create an Account to see details.
Relationship, Value
There have been security challenges that have greatly impacted our finances, staffing, workshops,...
Login or Create an Account to see details.
Loyalty, Relationship, Product, Value
While I don't believe anyone is ever satisfied with their EMR, I can't say I would recommend CGM...
Login or Create an Account to see details.
Relationship, Operations, Product
Some updates go better than other updates with CGM APRIMA EHR. The vendor's communication is awful...
Login or Create an Account to see details.
Product, Value
I had a medical records scanner from CompuGroup Medical. It was a monster. It took up three or four...
Login or Create an Account to see details.
Product, Value
We have the basic system. There would be another charge if we wanted to interface the product with...
Login or Create an Account to see details.
Relationship
Anytime I call the support team, I get what I need. Anytime I send a support ticket, I get what I...
Login or Create an Account to see details.
Culture
Our representative said that we could only have a certain number of claims a month. I needed to be...
Login or Create an Account to see details.
Culture, Value
My latest pet peeve with CompuGroup Medical is their claims piece. I had a certain price for the...
Login or Create an Account to see details.
Culture, Value
I had one license for a scanner for ID cards and insurance cards. The scanner broke, and CompuGroup...
Login or Create an Account to see details.
Relationship
CompuGroup Medical US does not have an excellent turnaround for support requests. Since the...
Login or Create an Account to see details.
Product
We wanted an interface for the patient tables and image modalities so that our x-ray technicians...
Login or Create an Account to see details.
Loyalty, Product
One gap in CompuGroup Medical US' ability to deliver is that they don't have a DICOM application....
Login or Create an Account to see details.
Relationship
We recently worked with a representative on an issue, and they provided excellent customer service....
Login or Create an Account to see details.
Featured Reports
Preferences