CGM APRIMA EHR Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Value

I think we get our money's worth from CGM APRIMA EHR. My boss who pays the bills might not agree. I...

Apr 2024
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Manager

Product

Sometimes, things aren't easy after an upgrade, but other times things are simple. When a big change...

Apr 2024
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Manager

Operations

There could be better communication in the vendor’s training. It takes us a long time to get ahold...

Apr 2024
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Manager

Relationship

The web support team at CompuGroup Medical US is not quick. One of the challenges is communication....

Apr 2024
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Director

Relationship, Operations, Product

The last update was bad. It broke a lot of things. Even though CompuGroup Medical US fixed it, there...

Mar 2024
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Director

Product

CompuGroup Medical US has been promising to have a fully functional application on iPads for several...

Mar 2024
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Director

Relationship

We would like more timely responses from CompuGroup Medical US’ customer support team. Currently,...

Mar 2024
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Director

Culture

We pay for licenses per provider with CGM APRIMA EHR, but the charges are also done by visits, so a...

Mar 2024
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CEO/President

Product, Value

CompuGroup Medical has been able to integrate most everything that we have asked them to. There are...

Mar 2024
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CEO/President

Product

Reporting, in terms of being able to mine data that translates into improved patient care, would be...

Mar 2024
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CEO/President

Operations, Product

CGM APRIMA EHR does what we need it to do. One of the pros and cons is that there are multiple ways...

Mar 2024
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CEO/President

Product

CGM APRIMA EHR is really amenable to transcription and speech recognition. It is really versatile in...

Mar 2024
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CEO/President

Loyalty, Product

A large part of why we have kept CGM APRIMA EHR is that we have done so much customization to the...

Mar 2024
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CEO/President

Relationship, Product

CGM APRIMA EHR falls down in a couple of areas, but they do very well overall. No vendor keeps all...

Mar 2024
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CEO/President

Loyalty

CGM APRIMA EHR's patient portal lags a little. Patients can't get all of their records. There are...

Mar 2024
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CEO/President

Culture, Value

The vendor had a feature that we didn't want them to charge us for, but they did. For the most part,...

Mar 2024
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CEO/President

Operations, Product

CGM APRIMA EHR's last update had some problems during its rollout, and we experienced a fair number...

Mar 2024
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VP/Other Executive

Loyalty, Product

CompuGroup Medical US could do a lot to improve the system's functionality. CGM APRIMA EHR doesn't...

Feb 2024
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Analyst/Coordinator

Product

Once we upgrade, the system is a bit slow in the beginning, but that is to be expected. Overall,...

Dec 2023
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Manager

Loyalty

CGM APRIMA EHR is very user friendly on the front end. Some providers may have a little more...

Oct 2023
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Manager

Relationship

We have a very good relationship with our contacts at CompuGroup Medical US. Those people are really...

Oct 2023
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Manager

Relationship

The vendor could improve their response time and follow-up when people put in tickets.

Oct 2023
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(0)
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Director

Relationship

The vendor’s support is unbeatable. If we are having an issue, we can get to the support people...

Oct 2023
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(0)
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Director

Product

The best thing about the EHR is the customization that we can do on every level that the provider...

Oct 2023
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(0)
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Manager

Loyalty, Relationship

Our first choice for a new core EHR would be CGM APRIMA. We find it to be a very organized system....

Oct 2023
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Manager

Product

In CGM APRIMA, the ledger is very easy for the management team to read. It gives us an explicit...

Oct 2023
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Manager

Product

Everything is pretty much how we would want it to be in CGM APRIMA. We look at other systems...

Oct 2023
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Manager

Product

One thing we can really note about CGM APRIMA is that it is really helpful for the front desk staff....

Oct 2023
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CEO/President

Relationship

CGM APRIMA EHR is decent, but the vendor could improve some of their customer service response...

Oct 2023
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(0)
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CEO/President

Relationship

Our contact person at CompuGroup Medical US is great. The entire CompuGroup Medical US organization...

Oct 2023
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(0)
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CEO/President

Value

I wouldn't buy the system again, but the vendor keeps the majority of their promises, and their...

Oct 2023
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