CGM APRIMA EHR Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Value
CompuGroup Medical US doesn't charge us for everything, and they are up front about what they are...
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Product
Users can customize the system very well. They can customize their screen, settings, and the way...
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Loyalty, Product
We have used CGM APRIMA EHR for years. Over that time, we have seen some changes and upgrades. The...
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Loyalty
We will be phasing out CGM APRIMA EHR. Our health system is on multiple unique EHRs right now, and...
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Loyalty, Product
Due to our relationship with CompuGroup Medical US, I would choose CGM APRIMA EHR if I were in the...
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Value
I think we get our money's worth from CGM APRIMA EHR. My boss who pays the bills might not agree. I...
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Product
Sometimes, things aren't easy after an upgrade, but other times things are simple. When a big change...
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Operations
There could be better communication in the vendor’s training. It takes us a long time to get ahold...
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Relationship
The web support team at CompuGroup Medical US is not quick. One of the challenges is communication....
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Relationship, Operations, Product
The last update was bad. It broke a lot of things. Even though CompuGroup Medical US fixed it, there...
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Product
CompuGroup Medical US has been promising to have a fully functional application on iPads for several...
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Relationship
We would like more timely responses from CompuGroup Medical US’ customer support team. Currently,...
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Culture
We pay for licenses per provider with CGM APRIMA EHR, but the charges are also done by visits, so a...
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Product, Value
CompuGroup Medical has been able to integrate most everything that we have asked them to. There are...
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Product
Reporting, in terms of being able to mine data that translates into improved patient care, would be...
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Operations, Product
CGM APRIMA EHR does what we need it to do. One of the pros and cons is that there are multiple ways...
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Product
CGM APRIMA EHR is really amenable to transcription and speech recognition. It is really versatile in...
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Loyalty, Product
A large part of why we have kept CGM APRIMA EHR is that we have done so much customization to the...
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Relationship, Product
CGM APRIMA EHR falls down in a couple of areas, but they do very well overall. No vendor keeps all...
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Loyalty
CGM APRIMA EHR's patient portal lags a little. Patients can't get all of their records. There are...
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Culture, Value
The vendor had a feature that we didn't want them to charge us for, but they did. For the most part,...
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Operations, Product
CGM APRIMA EHR's last update had some problems during its rollout, and we experienced a fair number...
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Loyalty, Product
CompuGroup Medical US could do a lot to improve the system's functionality. CGM APRIMA EHR doesn't...
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