Commentary Summary
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User Commentary
Future Outlook
The biggest detriment to our company is CGM APRIMA EHR, so we have begun looking at new EMRs. The...
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Service and Support
CompuGroup Medical’s support team is the worst support team I have ever worked with. We have had...
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Implementation and Training
CompuGroup Medical’s trainings are very basic. I have sent people to the user academy training, and...
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Interfacing and Integration
We can barely even get the correct demographics to transfer over from CGM APRIMA EHR to our...
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Relationship
CompuGroup Medical is pretty good about sending out updates on what they have new and what is available....
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Technology
CGM APRIMA EHR is unfortunately still the tool of the trade for our line of business. With the...
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Service and Support
There have been security challenges that have greatly impacted our finances, staffing, workshops,...
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Relationship
Some updates go better than other updates with CGM APRIMA EHR. The vendor's communication is awful...
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Technology
I had a medical records scanner from CompuGroup Medical. It was a monster. It took up three or four...
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Interfacing and Integration
We have the basic system. There would be another charge if we wanted to interface the product with...
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Service and Support
Anytime I call the support team, I get what I need. Anytime I send a support ticket, I get what I...
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Relationship
Our representative said that we could only have a certain number of claims a month. I needed to be...
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Service and Support
CompuGroup Medical US does not have an excellent turnaround for support requests. Since the...
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Interfacing and Integration
We wanted an interface for the patient tables and image modalities so that our x-ray technicians...
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Technology
One gap in CompuGroup Medical US' ability to deliver is that they don't have a DICOM application....
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Service and Support
We recently worked with a representative on an issue, and they provided excellent customer service....
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Functionality and Upgrades
The system is user friendly. It is easy to teach staff to use the product. The clicks that the...
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Functionality and Upgrades
The user-friendliness of CGM APRIMA EHR is better than the ease of use of any EHR I have ever been...
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Functionality and Upgrades
The product is pretty intuitive. It is easy for providers to navigate the basics with minimal instruction....
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Functionality and Upgrades
It takes a lot of clicks to get around in the product. CGM APRIMA EHR is what I consider to be one...
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ROI / Cost
The main thing that attracted us to CompuGroup Medical was that they were willing to do a cost...
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Functionality and Upgrades
CGM APRIMA EHR is easy to use and to train people on. If it has a problem, we can always call the...
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Functionality and Upgrades
I like Aprima's technology and ideas, but when Aprima rolls things out, those things aren't ready to...
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Implementation and Training
eMDs doesn't provide enough interactions with the clinics for live educational opportunities.
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Functionality and Upgrades
When we hire new people, they tell me the Aprima system is a difficult solution to pick up. Many...
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Relationship
The vendor is slow to respond and act. If we have any immediate issues or problems, it takes too...
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Relationship
It is rare that I have interactions with any of the eMDs executives about how well the product is performing....
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Functionality and Upgrades
I wish we could customize more things within the system. Providers want to be able to customize...
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Functionality and Upgrades
There are some functionalities within the system that don’t always work, and sometimes, we can’t...
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Functionality and Upgrades
We like how broad the system is and how it helps us communicate to different departments within our...
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Relationship
eMDs is super receptive and goes to bat for us. I have dealt with the same people at eMDs forever,...
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Functionality and Upgrades
eMDs should do more than provide the release notes for the upgrades. eMDs needs to give me the...
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Implementation and Training
eMDs is happy to do trainings as often as we would like, as long as we get billed for them. Billing...
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ROI / Cost
We pay for a lot of things with eMDs, but sometimes, eMDs avoids some charges for things that are...
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Functionality and Upgrades
For the most part, the system is pretty good at meeting our interoperability goals. The vendor is...
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Functionality and Upgrades
Some of the reporting that we can do in the system is good, but I wish we had more reporting. The...
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Functionality and Upgrades
The only issue I have with Aprima EHR is that we are required to add bolt-ons to fill in the gaps....
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ROI / Cost
We had opportunities to switch to another vendor's product, but we stood our ground and insisted on...
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Other Observations & Comments
The vendor charges for a lot of different things, but we pretty much pay a yearly maintenance fee...
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Implementation and Training
The vendor has a lot of training videos online, and the website is very resourceful. The problem is...
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Functionality and Upgrades
The vendor came out with the patient portal a few years ago, and it is a pretty good patient portal,...
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Service and Support
The vendor's support has definitely gotten slower over the last few years. Sometimes I will call and...
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Service and Support
If there is a problem, the vendor is proactive in sending emails out. Usually, the emails are late....
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Relationship
We have had good success with the vendor executives. We go to a user conference, and we have met...
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Functionality and Upgrades
For the most part, the system does everything we need it to do. The system has served us pretty well....
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Functionality and Upgrades
The system is very customizable, but it has its quirks. A key component to all clinics is billing,...
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Functionality and Upgrades
More functionality in the vendor's online portal would be great to have. Patients want to use it,...
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Relationship
So far with the changing of hands to eMDs, I have not seen much change. They have pretty much kept...
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Relationship
The vendor tries to keep their promises. They are a little understaffed, and when we think about all...
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Functionality and Upgrades
The medical staff is not very savvy with insurance, so we sometimes send a patient to a specialist...
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Functionality and Upgrades
eMDs’ reporting technology has gotten better over the years. But the reporting could be a little...
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Implementation and Training
We don’t even use the electronic prior authorization because it is not good. I don’t even know where...
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Service and Support
The support is not the best right now. By the time the support team gets around to fixing something,...
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Functionality and Upgrades
I have never heard a doctor say anything positive about an EHR except for Aprima EHR. The product is...
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Functionality and Upgrades
I like Aprima EHR because it can be unique for each physician. I like that the system can be used...
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Functionality and Upgrades
I wish there were a little more emphasis on duplicated patients and assigning them to teams in the...
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Functionality and Upgrades
Some of our doctors really struggle with getting from place to place in Aprima EHR. I have had them...
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Implementation and Training
The training from eMDs has been kind of rough here lately. I think that is probably because of COVID-19....
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