CGM APRIMA EHR Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Loyalty

CGM APRIMA EHR is very user friendly on the front end. Some providers may have a little more...

Oct 2023
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Manager

Relationship

We have a very good relationship with our contacts at CompuGroup Medical US. Those people are really...

Oct 2023
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Manager

Relationship

The vendor could improve their response time and follow-up when people put in tickets.

Oct 2023
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(0)
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Director

Relationship

The vendor’s support is unbeatable. If we are having an issue, we can get to the support people...

Oct 2023
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(0)
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Director

Product

The best thing about the EHR is the customization that we can do on every level that the provider...

Oct 2023
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Manager

Loyalty, Relationship

Our first choice for a new core EHR would be CGM APRIMA. We find it to be a very organized system....

Oct 2023
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Manager

Product

In CGM APRIMA, the ledger is very easy for the management team to read. It gives us an explicit...

Oct 2023
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Manager

Product

Everything is pretty much how we would want it to be in CGM APRIMA. We look at other systems...

Oct 2023
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Manager

Product

One thing we can really note about CGM APRIMA is that it is really helpful for the front desk staff....

Oct 2023
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CEO/President

Relationship

CGM APRIMA EHR is decent, but the vendor could improve some of their customer service response...

Oct 2023
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CEO/President

Relationship

Our contact person at CompuGroup Medical US is great. The entire CompuGroup Medical US organization...

Oct 2023
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CEO/President

Value

I wouldn't buy the system again, but the vendor keeps the majority of their promises, and their...

Oct 2023
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Manager

Relationship

CGM APRIMA EHR has been sold three times in the last three years. The vendor's customer service has...

Apr 2023
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Manager

Relationship, Operations

New releases are being sent out to the general public before bugs are ironed out. As soon as we...

Apr 2023
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Manager

Value

I have seen the vendor nickel-and-diming more. That has not always been the case; things have gotten...

Apr 2023
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(0)
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Manager

Product

I believe CGM APRIMA EHR is efficient for providers with their documentation.

Apr 2023
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Manager

Operations

The vendor’s training is pretty much self-service and poorly defined; therefore, it is not helpful.

Apr 2023
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CIO

Product

On the EHR side of CGM APRIMA, the functionalities are pretty easy. There is a lot of pointing and...

Apr 2023
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CIO

Product

CGM APRIMA EHR has a lot of issues that need to be resolved, and it is not FQHC friendly. We would...

Apr 2023
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Manager

Product

CGM APRIMA EHR is easy to use. There are a lot of different ways to do the same thing, and that...

Mar 2023
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Manager

Product

I don't particularly like the change that CompuGroup Medical made with the dropdown menus and some...

Mar 2023
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Manager

Operations

There are a lot of changes in CGM APRIMA EHR that we are not using because we didn't get trained on...

Mar 2023
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VP/Other Executive

Product

We would like to see improvements to the front end of the product. The vendor should sync up the...

Feb 2023
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(0)
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Nurse

Relationship

We met with one of CompuGroup’s C-suite executives and talked through our pain points, what we...

Feb 2023
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Nurse

Culture

We are very dissatisfied with how our invoices are. Something needs to change. CompuGroup Medical...

Feb 2023
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(0)
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Nurse

Loyalty, Product

We have outgrown CompuGroup Medical. We are always six months ahead of knowing we need something...

Feb 2023
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CEO/President

Product, Value

The workflow is the biggest benefit. The flow and the setup for the clinicians are big wins and help...

Feb 2023
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(0)
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CEO/President

Product, Value

The integrations are the biggest hurdle. There are often update fees, and the fixes and patches...

Feb 2023
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CEO/President

Product

CGM APRIMA EHR’s material is easy for patients to understand. The language is not at a high...

Jan 2023
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CEO/President

Product

There is just so much information in the CGM APRIMA EHR catalog. I don’t know whether there could be...

Jan 2023
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Analyst/Coordinator

Relationship, Product

We have used the product for several years, and it works great for our specialty. We work very...

Jan 2023
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(0)
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Analyst/Coordinator

Product

One thing I would change is the ability to merge insurance subscribers. That is not an option right...

Jan 2023
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(0)
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Manager

Loyalty, Relationship

The biggest detriment to our company is CGM APRIMA EHR, so we have begun looking at new EMRs. The...

Jan 2023
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(0)
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Manager

Relationship

CompuGroup Medical’s support team is the worst support team I have ever worked with. We have had...

Jan 2023
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(0)
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Manager

Operations

CompuGroup Medical’s trainings are very basic. I have sent people to the user academy training, and...

Jan 2023
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(0)
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Manager

Product

We can barely even get the correct demographics to transfer over from CGM APRIMA EHR to our...

Jan 2023
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(0)
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Manager

Relationship, Product

CompuGroup Medical is pretty good about sending out updates on what they have new and what is available....

Jan 2023
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(0)
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Manager

Value

CompuGroup Medical is not too bad about charges, and they do give us some breaks or discounts on...

Jan 2023
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(0)
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COO

Product

CGM APRIMA EHR is unfortunately still the tool of the trade for our line of business. With the...

Jan 2023
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(0)
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COO

Relationship, Value

There have been security challenges that have greatly impacted our finances, staffing, workshops,...

Jan 2023
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(0)
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COO

Loyalty, Relationship, Product, Value

While I don't believe anyone is ever satisfied with their EMR, I can't say I would recommend CGM...

Jan 2023
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(0)
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Manager

Relationship, Operations, Product

Some updates go better than other updates with CGM APRIMA EHR. The vendor's communication is awful...

Jan 2023
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Manager

Product, Value

I had a medical records scanner from CompuGroup Medical. It was a monster. It took up three or four...

Jan 2023
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(0)
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Manager

Product, Value

We have the basic system. There would be another charge if we wanted to interface the product with...

Jan 2023
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(0)
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Manager

Relationship

Anytime I call the support team, I get what I need. Anytime I send a support ticket, I get what I...

Jan 2023
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(0)
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Manager

Culture

Our representative said that we could only have a certain number of claims a month. I needed to be...

Jan 2023
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(0)
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Manager

Culture, Value

My latest pet peeve with CompuGroup Medical is their claims piece. I had a certain price for the...

Jan 2023
||
(0)
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Manager

Culture, Value

I had one license for a scanner for ID cards and insurance cards. The scanner broke, and CompuGroup...

Jan 2023
||
(0)
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Manager

Relationship

CompuGroup Medical US does not have an excellent turnaround for support requests. Since the...

Jan 2023
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(0)
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Manager

Product

We wanted an interface for the patient tables and image modalities so that our x-ray technicians...

Jan 2023
||
(0)
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Manager

Loyalty, Product

One gap in CompuGroup Medical US' ability to deliver is that they don't have a DICOM application....

Jan 2023
||
(0)
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Manager

Relationship

We recently worked with a representative on an issue, and they provided excellent customer service....

Dec 2022
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(0)
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