Home chevron icon Ambulatory & Post Acute Care chevron icon Physician Practice Solutions chevron icon Ambulatory EMR

CGM APRIMA EHR
Filtered view: All

Subject Expert
Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
View Product Scores
View Advanced Filters
Advanced Filters
Size Filters
Ownership Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

EMR-Centric Virtual Care Platforms 2021: Vendor-Reported Capabilities (Report 1 of 2)
EMR-Centric Virtual Care Platforms 2021:
Vendor-Reported Capabilities (Report 1 of 2)
June 2021
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Future Outlook

The biggest detriment to our company is CGM APRIMA EHR, so we have begun looking at new EMRs. The...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

CompuGroup Medical’s support team is the worst support team I have ever worked with. We have had...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

CompuGroup Medical’s trainings are very basic. I have sent people to the user academy training, and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We can barely even get the correct demographics to transfer over from CGM APRIMA EHR to our...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

CompuGroup Medical is pretty good about sending out updates on what they have new and what is available....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Technology

CGM APRIMA EHR is unfortunately still the tool of the trade for our line of business. With the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Service and Support

There have been security challenges that have greatly impacted our finances, staffing, workshops,...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Some updates go better than other updates with CGM APRIMA EHR. The vendor's communication is awful...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

I had a medical records scanner from CompuGroup Medical. It was a monster. It took up three or four...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We have the basic system. There would be another charge if we wanted to interface the product with...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Anytime I call the support team, I get what I need. Anytime I send a support ticket, I get what I...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our representative said that we could only have a certain number of claims a month. I needed to be...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

CompuGroup Medical US does not have an excellent turnaround for support requests. Since the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We wanted an interface for the patient tables and image modalities so that our x-ray technicians...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

One gap in CompuGroup Medical US' ability to deliver is that they don't have a DICOM application....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We recently worked with a representative on an issue, and they provided excellent customer service....

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system is user friendly. It is easy to teach staff to use the product. The clicks that the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The user-friendliness of CGM APRIMA EHR is better than the ease of use of any EHR I have ever been...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The product is pretty intuitive. It is easy for providers to navigate the basics with minimal instruction....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

It takes a lot of clicks to get around in the product. CGM APRIMA EHR is what I consider to be one...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

The main thing that attracted us to CompuGroup Medical was that they were willing to do a cost...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

CGM APRIMA EHR is easy to use and to train people on. If it has a problem, we can always call the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I like Aprima's technology and ideas, but when Aprima rolls things out, those things aren't ready to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

eMDs doesn't provide enough interactions with the clinics for live educational opportunities.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

When we hire new people, they tell me the Aprima system is a difficult solution to pick up. Many...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor is slow to respond and act. If we have any immediate issues or problems, it takes too...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

It is rare that I have interactions with any of the eMDs executives about how well the product is performing....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I wish we could customize more things within the system. Providers want to be able to customize...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are some functionalities within the system that don’t always work, and sometimes, we can’t...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We like how broad the system is and how it helps us communicate to different departments within our...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

eMDs is super receptive and goes to bat for us. I have dealt with the same people at eMDs forever,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

eMDs should do more than provide the release notes for the upgrades. eMDs needs to give me the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

eMDs is happy to do trainings as often as we would like, as long as we get billed for them. Billing...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

We pay for a lot of things with eMDs, but sometimes, eMDs avoids some charges for things that are...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

For the most part, the system is pretty good at meeting our interoperability goals. The vendor is...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Some of the reporting that we can do in the system is good, but I wish we had more reporting. The...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The only issue I have with Aprima EHR is that we are required to add bolt-ons to fill in the gaps....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

We had opportunities to switch to another vendor's product, but we stood our ground and insisted on...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The vendor charges for a lot of different things, but we pretty much pay a yearly maintenance fee...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor has a lot of training videos online, and the website is very resourceful. The problem is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor came out with the patient portal a few years ago, and it is a pretty good patient portal,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor's support has definitely gotten slower over the last few years. Sometimes I will call and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

If there is a problem, the vendor is proactive in sending emails out. Usually, the emails are late....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have had good success with the vendor executives. We go to a user conference, and we have met...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

For the most part, the system does everything we need it to do. The system has served us pretty well....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is very customizable, but it has its quirks. A key component to all clinics is billing,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

More functionality in the vendor's online portal would be great to have. Patients want to use it,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

So far with the changing of hands to eMDs, I have not seen much change. They have pretty much kept...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor tries to keep their promises. They are a little understaffed, and when we think about all...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The medical staff is not very savvy with insurance, so we sometimes send a patient to a specialist...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

eMDs’ reporting technology has gotten better over the years. But the reporting could be a little...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We don’t even use the electronic prior authorization because it is not good. I don’t even know where...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The support is not the best right now. By the time the support team gets around to fixing something,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I have never heard a doctor say anything positive about an EHR except for Aprima EHR. The product is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I like Aprima EHR because it can be unique for each physician. I like that the system can be used...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I wish there were a little more emphasis on duplicated patients and assigning them to teams in the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Some of our doctors really struggle with getting from place to place in Aprima EHR. I have had them...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

The training from eMDs has been kind of rough here lately. I think that is probably because of COVID-19....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Usability in the Orthopedic EHR Market
08 January 19    |   Aaron Gleave
In fact, we’ve been able to break out satisfaction levels by specialty. Of the types of EHR specialties on that list, orthopedics ranks as one of the least satisfied groups.
Article
KLAS article icon
Research in the Orthopedics Market
23 July 18    |   Aaron Gleave
Historically, the majority of KLAS reports have focused on the most mainstream ambulatory market segments. This year, however, I’m excited for the opportunity to publish two specialty reports: one on



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​