eClinicalWorks EHR Commentary
Filtered view: (11-75 Physicians)(Independent)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
We are having challenges with eClinicalWorks EHR integrating with some of the other solutions we use....
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Relationship
eClinicalWorks is responsive.
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Value
With eClinicalWorks, if there are any special reports that we want, there is a charge. If we want...
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Relationship
I don't see any of the executives. eClinicalWorks is too large. However, our solution manager with...
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Operations
Training is nonexistent with eClinicalWorks, at least for our upgrades and conversions. They give us...
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Operations
Our project manager for the EHR implementation was excellent. Despite the complexity of the project,...
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Culture, Value
When we purchased eClinicalWorks EHR, certain reporting and workflow features were included as part...
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Product
We use third-party vendors outside of eClinicalWorks because we need a more detailed and hands-on...
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Operations
eClinicalWorks handled our initial training, but ongoing training isn’t really provided directly....
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Product, Value
By using an integrated solution from eClinicalWorks, we have a single source of truth and one...
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Product
Using multiple solutions from eClinicalWorks has helped us integrate things from the EHR to the...
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Operations, Product
There was a really buggy upgrade for eClinicalWorks EHR. Our last upgrade actually affected our...
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Value
eClinicalWorks is notorious for nickel-and-diming. That is why we went to a couple of other vendors....
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Culture
The larger eClinicalWorks gets, the more disconnected they become with their customers. There is...
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Product
eClinicalWorks EHR gives us access to data and information without having to go to multiple screens....
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Relationship, Product
We have had some quality problems with some of the recent updates for eClinicalWorks EHR, and it...
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Product
On the EHR side, eClinicalWorks does a good job of pushing the envelope in terms of integrating with...
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Loyalty, Product
Like everybody else out there, eClinicalWorks is rapidly trying to use AI as part of their product...
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Relationship
We haven't needed training from eClinicalWorks. The support has been frustrating. We have unmet...
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Product
eClinicalWorks has a lot of barriers and weaknesses, including billing struggles. Organizations that...
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Product
eClinicalWorks EHR is terribly lacking in logs and auditing, as well as in monitoring....
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Relationship
With eClinicalWorks, we are working with support teams, and just like with any other humans, things...
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Relationship, Product, Value
eClinicalWorks EHR does well at driving tangible outcomes. And executive involvement is rare, but I...
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Relationship
eClinicalWorks EHR has tremendous capabilities, but eClinicalWorks doesn't work with or support...
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Operations, Value
It was a nightmare when we switched from our previous system to eClinicalWorks EHR. The...
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Loyalty, Product
By using multiple solutions from eClinicalWorks, we have everything in one place, and we get...
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Operations, Product
My main wish-list item for eClinicalWorks EHR is to get things right. For the price that we are...
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Relationship
eClinicalWorks’ customer service is seriously lacking. It always has been. We have trouble with the...
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Value
I wouldn’t buy eClinicalWorks EHR again for a lot of reasons. eClinicalWorks overpromises things,...
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Loyalty, Product
We use third-party solutions in place of offerings from eClinicalWorks because eClinicalWorks...
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Value
With a prior vendor, we were used to customizable reports that the administration would use and that...
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Relationship
There are just good people who work at eClinicalWorks. I have dealt with a lot of folks from the...
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Product
Other than the mapping problems that we have where we have some data structured and some not, I...
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Value
eClinicalWorks charges for every little thing. We did an integration, and they tried to charge us...
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Product
I haven't seen a whole lot of innovations or upgrades for eClinicalWorks EHR. It is underwhelming....
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Relationship
eClinicalWorks is very responsive, but they are all over the place and very selective with their...
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Loyalty, Value
eClinicalWorks has the price. Their price was why we chose them and is a main driver behind us...
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Operations, Product
eClinicalWorks’ documentation is horrendous. They do capture everything, but nobody has the time to...
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Relationship
eClinicalWorks has tried to do better on their support. They take the lead in communication. They...
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Culture, Loyalty
In my opinion, eClinicalWorks EHR is clunky. We will go to eClinicalWorks' sales pitch, and they...
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Relationship, Product
eClinicalWorks’ general problem is that they have a product that we get used to and that is...
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Product
Some of the lack of outcomes with eClinicalWorks EHR are our fault. We implement something and tell...
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Value
eClinicalWorks is really good at charging for every little thing. They nickel-and-dime us. Because...
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Operations, Product
The one thing that eClinicalWorks EHR has going for it is the design, which is fairly decent. The...
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Product, Value
I would recommend eClinicalWorks EHR with caveats; it would depend on what my peers were looking...
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Product
I like eClinicalWorks EHR. The thing I don't like about it is that when we are putting things in the...
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Product
eClinicalWorks EHR is inefficient for many tasks. There is lag time, mobile application errors, lack...
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Relationship
eClinicalWorks has been actually very good lately at responding to requests. They do a good job with...
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Loyalty, Product
There are a lot of screen pop-ups in eClinicalWorks EHR all the time, as well as a lot of screens...
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Relationship, Operations
eClinicalWorks comes up with new stuff, but they expect us to be the ones interrogating them as to...
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Loyalty, Product
eClinicalWorks is fine. It is overall the same. I see that the vendor is trying to keep up with the...
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Loyalty, Product
We have been actively using eClinicalWorks EHR; we just don't use a lot of the functionality. We...
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Culture, Relationship, Operations
We have a love-hate relationship with eClinicalWorks. It takes two or three years to actually see...
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Culture
With the eClinicalWorks behavioral health module, the practice has to build everything, and that is...
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Value
eClinicalWorks nickel-and-dimes us on every new service offering, module, and product offering....
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Relationship
eClinicalWorks needs to fix and address the current issues that they have instead of pushing all of...
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Product
A lot of updates to the solution aren't necessarily what the vendor said was going to happen, and...
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Product
eClinicalWorks EHR is fine. I wouldn't say there are any big developments for us. I think just...
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Operations
In general, I would like to see eClinicalWorks' training improved. It is very rushed, and there is...
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Value
I would give eClinicalWorks a low rating when it comes to receiving our money's worth. We paid for...
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Culture, Relationship
eClinicalWorks is not very good at letting us know anything that is going on. eClinicalWorks'...
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Loyalty, Product
No EHR solution is perfect. Some people on our team like eClinicalWorks EHR and some people don't. I...
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Relationship, Value
eClinicalWorks does not keep all promises. They try to nickel-and-dime me for everything, and then...
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Loyalty, Product
If we were in the market for a new core EHR/PM vendor, we would stick with eClinicalWorks. We have...
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