eClinicalWorks EHR Commentary
Filtered view: (11-75 Physicians)(Independent)
Subject Expert
Eder Lagemann
Research Director
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User Commentary
Product
We had some rocky periods with eClinicalWorks where we had slow functioning. I don't know how much...
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Culture
eClinicalWorks has the Sunoh.ai ambient scribe, and it's taking healthcare by storm. Their pricing...
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Product
When we started using eClinicalWorks’ ambient scribe, for some people, it wasn't intuitive. I don't...
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Operations, Product
The general web-based platform is intuitive. I don't have to do much training for someone new. If a...
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Loyalty, Product
Lately, one of our leaders has been insistent on getting us upgraded. That's been hit or miss....
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Product
I wouldn't say eClinicalWorks has components that are specific to our specialty. They've just...
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Loyalty, Value
Knowing what we know today, if we were to wipe the slate clean and if we didn't have such a...
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Relationship
It’s hard to find support from eClinicalWorks. They've gotten better, and I would bet they are...
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Operations
eClinicalWorks tries really hard with their training, but everything they do is clunky. The...
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Operations, Product
There would have to be a lot of footnotes on my recommendation of eClinicalWorks because they...
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Loyalty, Product
There are plenty of solutions out there that create or merge things into a SOAP note. That’s fine....
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Product
eClinicalWorks was excited about ambient AI, and they implemented it and developed it, so they are...
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Relationship
eClinicalWorks has their agenda, and they believe it is appropriate. They have to get feedback from...
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Product
We are having challenges with eClinicalWorks EHR integrating with some of the other solutions we use....
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Relationship
eClinicalWorks is responsive.
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Value
With eClinicalWorks, if there are any special reports that we want, there is a charge. If we want...
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Relationship
I don't see any of the executives. eClinicalWorks is too large. However, our solution manager with...
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Operations
Training is nonexistent with eClinicalWorks, at least for our upgrades and conversions. They give us...
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Operations
Our project manager for the EHR implementation was excellent. Despite the complexity of the project,...
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Culture, Value
When we purchased eClinicalWorks EHR, certain reporting and workflow features were included as part...
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Product
We use third-party vendors outside of eClinicalWorks because we need a more detailed and hands-on...
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Operations
eClinicalWorks handled our initial training, but ongoing training isn’t really provided directly....
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Product, Value
By using an integrated solution from eClinicalWorks, we have a single source of truth and one...
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Product
Using multiple solutions from eClinicalWorks has helped us integrate things from the EHR to the...
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Operations, Product
There was a really buggy upgrade for eClinicalWorks EHR. Our last upgrade actually affected our...
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Value
eClinicalWorks is notorious for nickel-and-diming. That is why we went to a couple of other vendors....
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Culture
The larger eClinicalWorks gets, the more disconnected they become with their customers. There is...
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Product
eClinicalWorks EHR gives us access to data and information without having to go to multiple screens....
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Relationship, Product
We have had some quality problems with some of the recent updates for eClinicalWorks EHR, and it...
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Product
On the EHR side, eClinicalWorks does a good job of pushing the envelope in terms of integrating with...
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Loyalty, Product
Like everybody else out there, eClinicalWorks is rapidly trying to use AI as part of their product...
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Relationship
We haven't needed training from eClinicalWorks. The support has been frustrating. We have unmet...
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Product
eClinicalWorks has a lot of barriers and weaknesses, including billing struggles. Organizations that...
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Product
eClinicalWorks EHR is terribly lacking in logs and auditing, as well as in monitoring....
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Relationship
With eClinicalWorks, we are working with support teams, and just like with any other humans, things...
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Relationship, Product, Value
eClinicalWorks EHR does well at driving tangible outcomes. And executive involvement is rare, but I...
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Relationship
eClinicalWorks EHR has tremendous capabilities, but eClinicalWorks doesn't work with or support...
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Operations, Value
It was a nightmare when we switched from our previous system to eClinicalWorks EHR. The...
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Loyalty, Product
By using multiple solutions from eClinicalWorks, we have everything in one place, and we get...
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Operations, Product
My main wish-list item for eClinicalWorks EHR is to get things right. For the price that we are...
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Relationship
eClinicalWorks’ customer service is seriously lacking. It always has been. We have trouble with the...
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Value
I wouldn’t buy eClinicalWorks EHR again for a lot of reasons. eClinicalWorks overpromises things,...
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Loyalty, Product
We use third-party solutions in place of offerings from eClinicalWorks because eClinicalWorks...
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Value
With a prior vendor, we were used to customizable reports that the administration would use and that...
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Commentary Summary
Comment Type Breakout