Community Connect EpicCare Ambulatory EHR Commentary
Filtered view: (11-75 Physicians)
Subject Expert
Eder Lagemann
Research Director
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User Commentary
Relationship
Our Epic host is slow to respond, even on urgent issues.
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Relationship
Tech support and customer support with our representative are excellent. If we need something,...
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Relationship, Product
The complaints in general with Community Connect are that it is very slow. We go to these...
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Loyalty, Product
The biggest disappointment in Epic is their population health piece. We are vendor locked, so we...
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Product
If I have a bunch of patients with uncontrolled blood pressure, I can put them in a registry, but it...
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Product, Value
The solution works great for us. Our providers have really high satisfaction from our patients, and...
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Relationship, Product
We have special needs where we have to figure out how to do certain reports, but Epic is really bad...
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Value
The cost of healthcare is unsustainable, and we keep getting nickel-and-dimed more. Things keep...
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Value
Epic was a huge investment for us. We wouldn’t go back to paper charts. It works for us because all...
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Loyalty, Product
I always tell people that if they are in an area where their hospitals are with Epic, they have to...
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Product
There’s a disconnect between the software and payer requirements from CMS, Medicare, and Medicaid....
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Loyalty, Product
We have been with Epic a long time, and the solution works just fine for us. We don’t have any...
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Loyalty, Value
If we were to talk about Epic more broadly, I would encourage organizations, especially larger ones,...
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Loyalty, Relationship
There are some issues with our host site's support due to a ticketing system conversion, but I know...
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Product
The product's biggest strength is its ability to schedule all of our clinics in one system and have...
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Operations, Product
Epic's system is built for a larger organization, such as our host site. We are able to take what...
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Relationship, Product
I have been pleased with everything we get from Epic. Epic should continue to innovate and look for...
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Relationship, Product
I would pick Epic 100% of the time. When I hear some chatting with my colleagues who are using...
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Product
I am very happy with Community Connect EpicCare Ambulatory EHR. Epic's solutions are integrated into...
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Operations
Overall, training is done pretty well. Sometimes Epic launches mass upgrades of different things,...
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Operations
There is so much in Community Connect EpicCare Ambulatory EHR, and it does so many things. It takes...
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Relationship, Product
Community Connect EpicCare Ambulatory EHR is pretty functional for what we need. I can’t think of...
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Operations
For the implementation, Epic brought an army of people to make sure everything was done and set up....
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Culture, Value
We pay a flat fee to our host for the system. If we are talking about Epic, the vendor, I would say...
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Product
The product is reasonable and okay in and of itself, but the Community Connect concept is a disaster...
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Relationship, Value
For Community Connect, I don’t think Epic is really interested in creating a product that is useful...
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Relationship
I think our host wasn’t prepared to be a host. Our host aimed to become a host for multiple...
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Operations
The system is so infinitely customizable that the training materials produced by Epic often don't...
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Relationship
The quality of support is pretty decent. The user web is pretty extensive. Epic seems to have TS...
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Product
A lot of people, like the host’s analysts, understand only a tiny slice of the system, and the...
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Loyalty, Product
The system is crazy complicated. It can be configured all sorts of different ways, and if the host...
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Product, Value
We only use Epic's system in our facility to look up patient information in preparation for patient...
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Product, Value
In Community Connect EpicCare Ambulatory EHR, someone else provides the IT portion, and that is a...
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Relationship
If I have any issues with upgrading or needing to escalate a ticket, our host site is very good...
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Operations, Product
With our previous solution, we were able to know the whole product, but with this solution, there is...
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Loyalty
For our CEO, a huge factor behind moving to Epic was the improved provider recruitment from having a...
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Operations
When our old vendor took us from one system to another, the transition was terrible. It was over a...
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Product
So much of the stuff is contained, and it is all interoperable. So all of Epic's modules are tied...
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Operations, Product
The workflow for the providers on the EHR side is really slick. In Basket is kind of painful, and it...
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Relationship, Product
The work queues are kind of a pain. We have a lot of claims dollars sitting in work queues. We had...
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Relationship
There is a big backlog of support requests, so it takes a really long time to get support back.
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Relationship, Product
I am trying to use the tools that are embedded within Epic's system. I’m working very closely with...
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Relationship
When I log a ticket online, it never gets taken care of. I have to follow up, and that seems to take...
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Relationship
Communication with our host site is just not super good. When I log a ticket, the host site doesn't...
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Operations, Product
Whenever we have an upgrade, I call it a downgrade because the update usually affects a lot of other...
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Product
When there is a Citrix upgrade, the solution is affected. When I go to check somebody in, my whole...
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Relationship
The solution has been sending out our claims incorrectly. I logged a ticket about the issue, and our...
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Relationship
I don’t want to sit here and be negative about the solution because it is a good system, but I just...
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Product, Value
It is good to have all the information in the solution, but there are so many things I would change....
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Product
Every time we do something, we have to click more. It takes 10 clicks just to check in a patient. It...
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Relationship, Product
I feel like I’m the one who identifies issues in the solution. Our host site doesn't usually...
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Product
We get reports from the system. We don't have to try to build reports. They are there for us. The...
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Product
We have our own version of Epic's system, and other health systems have their own versions. Even...
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Value
Community Connect EpicCare Ambulatory EHR is less expensive than the system we were using before. As...
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Operations
An area our host site could improve in is training users on data reporting; that would be helpful. I...
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Operations
It is not apparent to the user how they engage in ongoing training from the host site. There is not...
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Relationship
I would really like to see our host site more actively managing the status of tickets. We have a...
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Loyalty, Product
For the clinic, we would buy Community Connect EpicCare Ambulatory EHR again. For billing, we would...
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Culture, Operations
The scope of what our host site was able to deliver at the go-live was significantly diminished from...
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Loyalty, Product
We were told by our host site that we would get a certain number of optimizations every month to go...
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Relationship
It is my understanding that I'm supposed to have a contact at Epic with ongoing meetings to discuss...
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Loyalty, Product
MyChart is a highlight of Community Connect EpicCare Ambulatory EHR. We don't have to invest in our...
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Value
In the transition to our Epic host, our costs skyrocketed. Under the current pricing model, I don't...
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Product
The primary benefit of using multiple solutions from one core EHR vendor is integration. If we look...
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Operations
It isn't that we are dissatisfied with the effectiveness of Epic’s implementation services; the...
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Relationship
We have to go through our Community Connect host first for customer support; they generally give...
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Value
We have had good uptime and functionality with Community Connect EpicCare Ambulatory EHR. The volume...
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Relationship
Our Community Connect host is fantastic. They have been a great partner and have treated us very...
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Relationship
Every human that I interact with at our Epic host site is really wonderful and follows up. They have...
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Product
I like Community Connect EpicCare Ambulatory EHR because it has tools that analysts and front-end...
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Product, Value
The biggest benefit of using Community Connect EpicCare Ambulatory EHR is that it has good...
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Product
I would like to have the ability to customize some of the reports based on our workflows and best...
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Product
Whenever we want to integrate something with Community Connect EpicCare Ambulatory EHR, we are told...
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Relationship
Part of our issue with our Community Connect host is that they didn’t anticipate how much support...
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Operations, Product
I like a lot of the features of Community Connect EpicCare Ambulatory EHR. I like that it is an...
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Relationship
I just don't think that our host is qualified to be a Community Connect partner. We struggle a lot....
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Operations, Product
We typically don’t know what is changing with upgrades until the day of, so it is really hard to...
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Operations
I have a really good Epic trainer, but the rest of the trainers are not good. My trainer just keeps...
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Loyalty, Product
Epic has implemented some things recently that are going to be helpful to us, like DAX Copilot,...
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Operations
Our host could provide slightly more education, tip sheets, and things when they upgrade. There have...
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Value
We are nickel-and-dimed by Epic. It would be much more beneficial if any needed maintenance were...
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Product
Epic needs to reduce the number of folders that go to the physician's In Baskets in Community...
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Relationship
Our support people for Community Connect EpicCare Ambulatory EHR have been pretty quick, and our...
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Loyalty
We are using Community Connect EpicCare Ambulatory EHR for our ambulatory surgery centers because...
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Product
We need better reporting in Community Connect EpicCare Ambulatory EHR. Trying to drill down on...
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Product
Some of our more well-seasoned users can zip around and figure things out very quickly in Community...
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Operations
The challenges that we have aren't with the product but with the host site. Communication is a major...
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Loyalty, Relationship, Product
Referrals are an area that would be amazing to go after and improve. I believe that Epic has things...
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Relationship, Product
It is really nice that we can run our ideas past our host site to get their thoughts and opinions...
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Relationship, Product
The organization I worked at previously had their own instance of Epic's system, and there are a lot...
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Product
Community Connect EpicCare Ambulatory EHR functions very well.
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Commentary Summary
Comment Type Breakout