Community Connect EpicCare Ambulatory EHR Commentary
Filtered view: (11-75 Physicians)

Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Loyalty

For our CEO, a huge factor behind moving to Epic was the improved provider recruitment from having a...

Jul 2025
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Director

Operations

When our old vendor took us from one system to another, the transition was terrible. It was over a...

Jul 2025
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Director

Product

So much of the stuff is contained, and it is all interoperable. So all of Epic's modules are tied...

Jul 2025
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Director

Operations, Product

The workflow for the providers on the EHR side is really slick. In Basket is kind of painful, and it...

Jul 2025
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Director

Relationship, Product

The work queues are kind of a pain. We have a lot of claims dollars sitting in work queues. We had...

Jul 2025
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Director

Relationship

There is a big backlog of support requests, so it takes a really long time to get support back.

Jul 2025
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Director

Relationship, Product

I am trying to use the tools that are embedded within Epic's system. I’m working very closely with...

Jul 2025
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Manager

Relationship

When I log a ticket online, it never gets taken care of. I have to follow up, and that seems to take...

Jul 2025
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Manager

Relationship

Communication with our host site is just not super good. When I log a ticket, the host site doesn't...

Jul 2025
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Manager

Operations, Product

Whenever we have an upgrade, I call it a downgrade because the update usually affects a lot of other...

Jul 2025
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Manager

Product

When there is a Citrix upgrade, the solution is affected. When I go to check somebody in, my whole...

Jul 2025
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Manager

Relationship

The solution has been sending out our claims incorrectly. I logged a ticket about the issue, and our...

Jul 2025
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Manager

Relationship

I don’t want to sit here and be negative about the solution because it is a good system, but I just...

Jul 2025
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Manager

Product, Value

It is good to have all the information in the solution, but there are so many things I would change....

Jul 2025
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Manager

Product

Every time we do something, we have to click more. It takes 10 clicks just to check in a patient. It...

Jul 2025
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Manager

Relationship, Product

I feel like I’m the one who identifies issues in the solution. Our host site doesn't usually...

Jul 2025
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Manager

Product

We get reports from the system. We don't have to try to build reports. They are there for us. The...

Jun 2025
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Manager

Product

We have our own version of Epic's system, and other health systems have their own versions. Even...

Jun 2025
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Manager

Value

Community Connect EpicCare Ambulatory EHR is less expensive than the system we were using before. As...

Jun 2025
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CIO

Operations

An area our host site could improve in is training users on data reporting; that would be helpful. I...

May 2025
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CIO

Operations

It is not apparent to the user how they engage in ongoing training from the host site. There is not...

May 2025
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CIO

Relationship

I would really like to see our host site more actively managing the status of tickets. We have a...

May 2025
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CIO

Loyalty, Product

For the clinic, we would buy Community Connect EpicCare Ambulatory EHR again. For billing, we would...

May 2025
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CIO

Culture, Operations

The scope of what our host site was able to deliver at the go-live was significantly diminished from...

May 2025
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CIO

Loyalty, Product

We were told by our host site that we would get a certain number of optimizations every month to go...

May 2025
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CIO

Relationship

It is my understanding that I'm supposed to have a contact at Epic with ongoing meetings to discuss...

May 2025
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CIO

Loyalty, Product

MyChart is a highlight of Community Connect EpicCare Ambulatory EHR. We don't have to invest in our...

May 2025
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CIO

Value

In the transition to our Epic host, our costs skyrocketed. Under the current pricing model, I don't...

May 2025
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CIO

Product

The primary benefit of using multiple solutions from one core EHR vendor is integration. If we look...

May 2025
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CIO

Operations

It isn't that we are dissatisfied with the effectiveness of Epic’s implementation services; the...

May 2025
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CIO

Relationship

We have to go through our Community Connect host first for customer support; they generally give...

May 2025
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CIO

Value

We have had good uptime and functionality with Community Connect EpicCare Ambulatory EHR. The volume...

May 2025
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CIO

Relationship

Our Community Connect host is fantastic. They have been a great partner and have treated us very...

May 2025
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Director

Relationship

Every human that I interact with at our Epic host site is really wonderful and follows up. They have...

May 2025
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Director

Product

I like Community Connect EpicCare Ambulatory EHR because it has tools that analysts and front-end...

May 2025
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Director

Product, Value

The biggest benefit of using Community Connect EpicCare Ambulatory EHR is that it has good...

May 2025
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Director

Product

I would like to have the ability to customize some of the reports based on our workflows and best...

May 2025
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Manager

Product

Whenever we want to integrate something with Community Connect EpicCare Ambulatory EHR, we are told...

May 2025
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Manager

Relationship

Part of our issue with our Community Connect host is that they didn’t anticipate how much support...

May 2025
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Manager

Operations, Product

I like a lot of the features of Community Connect EpicCare Ambulatory EHR. I like that it is an...

May 2025
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Manager

Relationship

I just don't think that our host is qualified to be a Community Connect partner. We struggle a lot....

May 2025
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Manager

Operations, Product

We typically don’t know what is changing with upgrades until the day of, so it is really hard to...

May 2025
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Manager

Operations

I have a really good Epic trainer, but the rest of the trainers are not good. My trainer just keeps...

May 2025
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Director

Loyalty, Product

Epic has implemented some things recently that are going to be helpful to us, like DAX Copilot,...

May 2025
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Director

Operations

Our host could provide slightly more education, tip sheets, and things when they upgrade. There have...

May 2025
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Director

Value

We are nickel-and-dimed by Epic. It would be much more beneficial if any needed maintenance were...

May 2025
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Director

Product

Epic needs to reduce the number of folders that go to the physician's In Baskets in Community...

May 2025
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Director

Relationship

Our support people for Community Connect EpicCare Ambulatory EHR have been pretty quick, and our...

May 2025
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Director

Loyalty

We are using Community Connect EpicCare Ambulatory EHR for our ambulatory surgery centers because...

May 2025
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Director

Product

We need better reporting in Community Connect EpicCare Ambulatory EHR. Trying to drill down on...

May 2025
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Director

Product

Some of our more well-seasoned users can zip around and figure things out very quickly in Community...

May 2025
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Manager

Operations

The challenges that we have aren't with the product but with the host site. Communication is a major...

May 2025
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Manager

Loyalty, Relationship, Product

Referrals are an area that would be amazing to go after and improve. I believe that Epic has things...

May 2025
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Manager

Relationship, Product

It is really nice that we can run our ideas past our host site to get their thoughts and opinions...

May 2025
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Director

Relationship, Product

The organization I worked at previously had their own instance of Epic's system, and there are a lot...

May 2025
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Director

Product

Community Connect EpicCare Ambulatory EHR functions very well.

May 2025
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Director

Product

The solution is very thorough and effective in meeting our needs. It keeps us well-connected with...

Apr 2025
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Director

Relationship, Operations, Product

There is good communication about what is coming in the upgrades from our host, but sometimes it...

Apr 2025
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Director

Operations

Training is offered to us. If we reach out for training, we may not get it immediately, but we can...

Apr 2025
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Director

Product

The integration piece of the solution is very effective and helpful. There are times when the format...

Apr 2025
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Director

Product

The solution is a complex system, but once our users get into patterns, it goes well. There is...

Apr 2025
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Director

Relationship

There seems to be good support from our host, but we recently had a change in the system that...

Apr 2025
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Director

Product, Value

Some of the tangible outcomes we have had from using the solution are that we are able to pull data...

Apr 2025
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Analyst/Coordinator

Loyalty

I’m optimistic about the future because we are always seeing new changes that are coming. AI is...

Apr 2025
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Analyst/Coordinator

Product

I would like to see improved quality by making sure that the nurses and providers are entering the...

Apr 2025
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Analyst/Coordinator

Loyalty, Product, Value

The product works really well. We are doing an overhaul regarding workflows because it has been...

Apr 2025
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Analyst/Coordinator

Value

The host charges for every little thing. We use a help desk service with them. We pay them by the...

Apr 2025
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Director

Relationship, Product

I would choose Epic again for a couple of reasons, like the interoperability, the information...

Apr 2025
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Director

Relationship

We get our customer support through our host site, not Epic, and we have a lot of problems with...

Apr 2025
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Director

Loyalty

Before we went on our first EHR, we tried to look at Epic's systems, but we were too small for them....

Mar 2025
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Director

Relationship

Epic is constantly making improvements. We always have ways to submit ideas, and that is great. I...

Mar 2025
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Director

Product

We were on a different EHR before we moved to Epic's EHR. Some things I really enjoy about the...

Mar 2025
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Director

Relationship, Product

With the system's interoperability, we have quite a few different ties to other outside entities....

Mar 2025
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Manager

Relationship, Product

Being able to access community records has been very helpful.

Feb 2025
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(0)
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Manager

Product

The areas of opportunity for Epic are in billing. For example, voiding a claim removes all history...

Feb 2025
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Manager

Product

We have been on Epic's system for a few years, and for the most part, the product is probably above...

Feb 2025
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Manager

Culture, Relationship, Operations

Recently, someone from another of our host site's Community Connect sites told me that when they...

Feb 2025
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Manager

Loyalty, Relationship, Operations

We are a specialty practice, and we have started doing a big thing in the time that we have been on...

Feb 2025
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Manager

Relationship

Our host site has gone through layoffs, and their IT department is very stressed. We have doctors...

Feb 2025
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Manager

Relationship

Since we are a Community Connect site, the work that we want to try to accomplish must go in the...

Feb 2025
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Manager

Relationship

Right now, there is an API that is used by a partner organization for a project we are involved in....

Feb 2025
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Manager

Relationship, Product

I don't know why Epic isn't at the forefront of trying to design something that could fit with grant...

Feb 2025
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Analyst/Coordinator

Relationship

We do have some really good, helpful analysts from our host site; the analysts have been...

Jan 2025
||
(0)
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Analyst/Coordinator

Product

Community Connect is not friendly for our specialty.

Jan 2025
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Manager

Operations

Our host site handles the initial training with all new users, but their ongoing training is a lot...

Jan 2025
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Manager

Product

My biggest challenge is convincing my physicians that as much as they might hate Community Connect...

Jan 2025
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Manager

Product, Value

The system is just shy of being perfect in terms of my expectations. I have been pretty impressed...

Jan 2025
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Manager

Loyalty

We have a product from another vendor that is supposed to record conversations between providers and...

Jan 2025
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Manager

Relationship

Our host site can send things up the flagpole. They often can't solve certain issues for security...

Jan 2025
||
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Manager

Operations

Some advice that I would give someone implementing the system is that I don't know whether there is...

Jan 2025
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Manager

Product, Value

There are always other applications out there that we are not building interfaces or integrations...

Jan 2025
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Director

Relationship

It is really hard to understand exactly what the host means. They have their own jargon, and we...

Jan 2025
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Director

Operations, Product

Our host has a very nice repository of information where we can go and seek things on our own time....

Jan 2025
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Director

Product

The system has a lot of great functionality that helps to ensure that we can follow the workflows...

Jan 2025
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Director

Operations, Product

We are finally at a place where things seem to be smoother with Epic. Getting to this point was a...

Jan 2025
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Director

Loyalty

Our host does do a pretty good job of sending out messages when there are issues. I know our host is...

Jan 2025
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Director

Operations, Product

There are so many tools within Epic's platform that we can use to do reporting, and that is amazing...

Jan 2025
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(0)
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Director

Culture, Value

I was part of a lot of the calls with our host during the setup, and we felt like every little...

Jan 2025
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(0)
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Director

Loyalty

We are a part of an ACO with other community health centers across the state. The majority of us...

Jan 2025
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Manager

Product

I wish Epic would learn how to change some things, specifically with sharing data. We are a...

Jan 2025
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Manager

Relationship, Operations, Product

Any feedback that isn't positive from our doctors isn't related so much to the system as it is to...

Jan 2025
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(0)
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Manager

Relationship, Operations

We have challenges with being a Community Connect partner and working with the host hospital. Epic...

Jan 2025
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(0)
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Director

Product, Value

Our host doesn’t keep promises around data availability and workable reporting inside of the system....

Sep 2024
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(0)
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Director

Operations

Epic’s system should be open source so that we can do stuff in the system, but instead, we need to...

Sep 2024
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(0)
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Director

Loyalty, Product

We are considering whether we will continue with the system. It is the industry standard. Providers...

Sep 2024
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(0)
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Manager

Product

Something I like about this solution is that I can look up provider notes from any other provider in...

Sep 2024
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(0)
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Manager

Relationship, Product

Whether or not promises are kept is different for Community Connect users. Other people who are on...

Sep 2024
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(0)
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Manager

Operations, Product

The scheduling piece of this solution could use some work. I have had other solutions where it was...

Sep 2024
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Manager

Operations, Product

This solution is not a good product for rehab. It is not user friendly. It feels like it was...

Sep 2024
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(0)
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Manager

Relationship

The vendor does not share at all what they are working on or where it needs to go. And when we ask...

Sep 2024
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Manager

Operations

The product is good. The problem is that the solution is a Porsche, and we are driving it like a...

Sep 2024
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Manager

Product

I would recommend the product, but there are nuances. Users are going to have that with any product....

Sep 2024
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Manager

Operations

I'm not sure that the implementation upgrade process is Epic's problem. We are part of a large...

Sep 2024
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Manager

Loyalty, Product

The biggest strength of the solution is the ability we have to collaborate within the solution....

Sep 2024
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(0)
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Manager

Relationship, Operations

Epic is pretty good about training if we need it. Epic is usually really good about proactive...

Sep 2024
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CEO/President

Operations

Our host site does an excellent job with upgrades. There were a lot of changes on our ambulatory...

Aug 2024
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CEO/President

Operations

We have gone toward more automatic training where we can watch videos. I may be old school, but I...

Aug 2024
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CEO/President

Product

When dealing with Community Connect people, we still get an awful lot of faxes and paper. Our host...

Aug 2024
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CEO/President

Relationship

The system is pretty easy to use, and it does a good job. Our host site is excellent. They go above...

Aug 2024
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CEO/President

Product

One of the system's highlights is its ability to share medical information with patients across...

Aug 2024
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CEO/President

Product, Value

If I were to do everything over again, I wouldn't want to get the professional billing piece of the...

Aug 2024
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CEO/President

Product

The system's reporting mechanisms can be problematic, especially for private practices. There are...

Aug 2024
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CFO

Relationship

Our host tries to keep all their promises, but I think their hands are tied. In a lot of areas, I...

Aug 2024
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CFO

Operations

We do our training online. But I just found out that we actually could be sending our employees to...

Aug 2024
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CFO

Relationship

What is driving my low satisfaction with the support is when we have to put in multiple tickets and...

Aug 2024
||
(0)
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CFO

Relationship, Operations, Product

The host implemented something months ago, and it completely failed. They had to go back to the old...

Aug 2024
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(0)
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CFO

Culture

We have a contract, and everything is billed according to the contract, so if we request something,...

Aug 2024
||
(0)
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CFO

Operations

I'm not in the software on a daily basis. I just hear the frustrations from providers and the...

Aug 2024
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(0)
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CFO

Loyalty

If our instance of Epic's system could get fixed, the product would be part of our long-term plans....

Aug 2024
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VP/Other Executive

Product

The functionality that is lacking is patient engagement and anything to do with engaging. We don't...

Aug 2024
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(0)
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VP/Other Executive

Relationship, Value

I have access to people empowered to solve my problems. When we raise some issues with our host,...

Aug 2024
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(0)
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VP/Other Executive

Loyalty

Previously, we got an email from our host saying that they wanted to delay a certain thing for...

Aug 2024
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(0)
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VP/Other Executive

Culture, Value

I don't have any issues with what the host charges us for the licenses that we utilize from them....

Aug 2024
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(0)
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VP/Other Executive

Operations

I'm not sure that our host even offers training when they do updates, but we always have issues when...

Aug 2024
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VP/Other Executive

Operations, Product

I have a lot of good things to say about Epic's system. My issues aren't with the system. I have...

Aug 2024
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Analyst/Coordinator

Relationship, Operations, Product

If we ask Epic to install certain functionalities or change how the system works in a certain...

Aug 2024
||
(0)
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Analyst/Coordinator

Product, Value

There is a constant series of updates that are rolled out enterprise-wide for Community Connect...

Aug 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

Many times, our host organization does not convey what is contained in an update to the end users....

Aug 2024
||
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Analyst/Coordinator

Relationship

With our other vendors, there is a representative or director who can actually make things happen,...

Aug 2024
||
(0)
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Analyst/Coordinator

Operations, Product

If someone has never used Community Connect EpicCare Ambulatory EHR before, it is tough to use. If...

Aug 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

Epic has a templated system, but it could be better if it had AI so that there would be predictive...

Aug 2024
||
(0)
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Manager

Relationship, Operations

Anytime we have issues with the system, we get communication from our host site. We also receive...

Aug 2024
||
(0)
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Manager

Product

There are a lot of things that our Community Connect host site won't do. We get shot down a lot...

Aug 2024
||
(0)
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Director

Relationship

Our interaction with Epic is very minimal. Occasionally, when we request something, we might get...

Aug 2024
||
(0)
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Director

Product

I believe our prior authorization solution can integrate with Epic's system, but I don't think the...

Aug 2024
||
(0)
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Director

Value

The host pays for the product, and they can't do things for us for free because we share referrals....

Aug 2024
||
(0)
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Director

Product

The product works fairly well. It is better than some of the other alternative options. It is...

Aug 2024
||
(0)
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Director

Relationship, Product

We don't have very much control on our own. We can't really modify what is set out for the product....

Aug 2024
||
(0)
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Director

Product

If I were on the market for an EHR solution, I don't know whether there is a different vendor's...

Aug 2024
||
(0)
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CMIO

Value

What our host site charges is appropriate to the level of effort needed to implement. For instance,...

Aug 2024
||
(0)
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CMIO

Value

I can do certain things myself without our host site’s analysts. I can fix our system preference...

Aug 2024
||
(0)
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CMIO

Operations

Our host site has been trying to work with us, but they don't have time to focus on us. We have had...

Aug 2024
||
(0)
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CMIO

Relationship, Operations, Product

I have some users who contact me frequently with issues they are having with Community Connect...

Aug 2024
||
(0)
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 or  to see details.

CMIO

Relationship, Operations

We are given a lot of advanced notifications to prepare for upgrades. The host site puts together...

Aug 2024
||
(0)
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CMIO

Loyalty, Product

If I were in the market for a new EHR, I would consider financials, and Epic is one of the most...

Aug 2024
||
(0)
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CMIO

Relationship

If changes are going to be disruptive to a workflow and our host site knows it, they will reach out...

Aug 2024
||
(0)
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CMIO

Relationship

Our host site’s support is very good. For instance, I placed a ticket for something, and within a...

Aug 2024
||
(0)
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CMIO

Relationship

Our host site is very transparent. They keep us up-to-date and informed so that we are not asking...

Aug 2024
||
(0)
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CMIO

Loyalty, Product

Our host site and Epic are actively working on the integration of AI into Epic workflows. They want...

Aug 2024
||
(0)
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CMIO

Product

Some things don't interface in Community Connect EpicCare Ambulatory EHR. The interface is coming;...

Aug 2024
||
(0)
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CMIO

Loyalty, Product

I would recommend Community Connect EpicCare Ambulatory EHR. We use data in Community Connect...

Aug 2024
||
(0)
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CMIO

Product

I talk to people who use other vendors. My colleagues and I have just had a lot more success with...

Aug 2024
||
(0)
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CMIO

Relationship, Value

I really appreciate our host site's transparency and realistic expectations. If I go to my host site...

Aug 2024
||
(0)
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CMIO

Relationship, Operations, Product

When Epic comes out with updates, there are required updates, and we have to put a code in, and then...

Aug 2024
||
(0)
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Manager

Product

If I could speak to someone who could make changes, I would voice my concerns about the little...

Aug 2024
||
(0)
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Manager

Relationship, Product

The people I work with at our host site are great. They do try, but their hands are tied too. They...

Aug 2024
||
(0)
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Manager

Operations, Product

There are three or four ways to do the same thing in Epic, and that is both good and bad, but it...

Aug 2024
||
(0)
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Manager

Operations

Our Community Connect EpicCare Ambulatory EHR host does training based on their employees, not based...

Aug 2024
||
(0)
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Manager

Operations, Product

We don't have any say in the upgrades of the solution, and when an upgrade happens, it often messes...

Aug 2024
||
(0)
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