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User Commentary
Loyalty
For our CEO, a huge factor behind moving to Epic was the improved provider recruitment from having a...
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Operations
When our old vendor took us from one system to another, the transition was terrible. It was over a...
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Product
So much of the stuff is contained, and it is all interoperable. So all of Epic's modules are tied...
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Operations, Product
The workflow for the providers on the EHR side is really slick. In Basket is kind of painful, and it...
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Relationship, Product
The work queues are kind of a pain. We have a lot of claims dollars sitting in work queues. We had...
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Relationship
There is a big backlog of support requests, so it takes a really long time to get support back.
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Relationship, Product
I am trying to use the tools that are embedded within Epic's system. I’m working very closely with...
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Relationship
When I log a ticket online, it never gets taken care of. I have to follow up, and that seems to take...
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Relationship
Communication with our host site is just not super good. When I log a ticket, the host site doesn't...
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Operations, Product
Whenever we have an upgrade, I call it a downgrade because the update usually affects a lot of other...
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Product
When there is a Citrix upgrade, the solution is affected. When I go to check somebody in, my whole...
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Relationship
The solution has been sending out our claims incorrectly. I logged a ticket about the issue, and our...
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Relationship
I don’t want to sit here and be negative about the solution because it is a good system, but I just...
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Product, Value
It is good to have all the information in the solution, but there are so many things I would change....
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Product
Every time we do something, we have to click more. It takes 10 clicks just to check in a patient. It...
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Relationship, Product
I feel like I’m the one who identifies issues in the solution. Our host site doesn't usually...
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Product
We get reports from the system. We don't have to try to build reports. They are there for us. The...
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Product
We have our own version of Epic's system, and other health systems have their own versions. Even...
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Value
Community Connect EpicCare Ambulatory EHR is less expensive than the system we were using before. As...
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Operations
An area our host site could improve in is training users on data reporting; that would be helpful. I...
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Operations
It is not apparent to the user how they engage in ongoing training from the host site. There is not...
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Relationship
I would really like to see our host site more actively managing the status of tickets. We have a...
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Loyalty, Product
For the clinic, we would buy Community Connect EpicCare Ambulatory EHR again. For billing, we would...
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Culture, Operations
The scope of what our host site was able to deliver at the go-live was significantly diminished from...
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Loyalty, Product
We were told by our host site that we would get a certain number of optimizations every month to go...
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Relationship
It is my understanding that I'm supposed to have a contact at Epic with ongoing meetings to discuss...
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Loyalty, Product
MyChart is a highlight of Community Connect EpicCare Ambulatory EHR. We don't have to invest in our...
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Value
In the transition to our Epic host, our costs skyrocketed. Under the current pricing model, I don't...
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Product
The primary benefit of using multiple solutions from one core EHR vendor is integration. If we look...
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Operations
It isn't that we are dissatisfied with the effectiveness of Epic’s implementation services; the...
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Relationship
We have to go through our Community Connect host first for customer support; they generally give...
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Value
We have had good uptime and functionality with Community Connect EpicCare Ambulatory EHR. The volume...
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Relationship
Our Community Connect host is fantastic. They have been a great partner and have treated us very...
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Relationship
Every human that I interact with at our Epic host site is really wonderful and follows up. They have...
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Product
I like Community Connect EpicCare Ambulatory EHR because it has tools that analysts and front-end...
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Product, Value
The biggest benefit of using Community Connect EpicCare Ambulatory EHR is that it has good...
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Product
I would like to have the ability to customize some of the reports based on our workflows and best...
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Product
Whenever we want to integrate something with Community Connect EpicCare Ambulatory EHR, we are told...
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Relationship
Part of our issue with our Community Connect host is that they didn’t anticipate how much support...
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Operations, Product
I like a lot of the features of Community Connect EpicCare Ambulatory EHR. I like that it is an...
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Relationship
I just don't think that our host is qualified to be a Community Connect partner. We struggle a lot....
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Operations, Product
We typically don’t know what is changing with upgrades until the day of, so it is really hard to...
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Operations
I have a really good Epic trainer, but the rest of the trainers are not good. My trainer just keeps...
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Loyalty, Product
Epic has implemented some things recently that are going to be helpful to us, like DAX Copilot,...
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Operations
Our host could provide slightly more education, tip sheets, and things when they upgrade. There have...
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Value
We are nickel-and-dimed by Epic. It would be much more beneficial if any needed maintenance were...
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Product
Epic needs to reduce the number of folders that go to the physician's In Baskets in Community...
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Relationship
Our support people for Community Connect EpicCare Ambulatory EHR have been pretty quick, and our...
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Loyalty
We are using Community Connect EpicCare Ambulatory EHR for our ambulatory surgery centers because...
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Product
We need better reporting in Community Connect EpicCare Ambulatory EHR. Trying to drill down on...
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Product
Some of our more well-seasoned users can zip around and figure things out very quickly in Community...
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Operations
The challenges that we have aren't with the product but with the host site. Communication is a major...
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Loyalty, Relationship, Product
Referrals are an area that would be amazing to go after and improve. I believe that Epic has things...
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Relationship, Product
It is really nice that we can run our ideas past our host site to get their thoughts and opinions...
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Relationship, Product
The organization I worked at previously had their own instance of Epic's system, and there are a lot...
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Product
Community Connect EpicCare Ambulatory EHR functions very well.
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Product
The solution is very thorough and effective in meeting our needs. It keeps us well-connected with...
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Relationship, Operations, Product
There is good communication about what is coming in the upgrades from our host, but sometimes it...
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Operations
Training is offered to us. If we reach out for training, we may not get it immediately, but we can...
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Product
The integration piece of the solution is very effective and helpful. There are times when the format...
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Product
The solution is a complex system, but once our users get into patterns, it goes well. There is...
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Relationship
There seems to be good support from our host, but we recently had a change in the system that...
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Product, Value
Some of the tangible outcomes we have had from using the solution are that we are able to pull data...
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Loyalty
I’m optimistic about the future because we are always seeing new changes that are coming. AI is...
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Product
I would like to see improved quality by making sure that the nurses and providers are entering the...
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Loyalty, Product, Value
The product works really well. We are doing an overhaul regarding workflows because it has been...
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Value
The host charges for every little thing. We use a help desk service with them. We pay them by the...
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Relationship, Product
I would choose Epic again for a couple of reasons, like the interoperability, the information...
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Relationship
We get our customer support through our host site, not Epic, and we have a lot of problems with...
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Loyalty
Before we went on our first EHR, we tried to look at Epic's systems, but we were too small for them....
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Relationship
Epic is constantly making improvements. We always have ways to submit ideas, and that is great. I...
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Product
We were on a different EHR before we moved to Epic's EHR. Some things I really enjoy about the...
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Relationship, Product
With the system's interoperability, we have quite a few different ties to other outside entities....
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Relationship, Product
Being able to access community records has been very helpful.
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Product
The areas of opportunity for Epic are in billing. For example, voiding a claim removes all history...
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Product
We have been on Epic's system for a few years, and for the most part, the product is probably above...
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Culture, Relationship, Operations
Recently, someone from another of our host site's Community Connect sites told me that when they...
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Loyalty, Relationship, Operations
We are a specialty practice, and we have started doing a big thing in the time that we have been on...
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Relationship
Our host site has gone through layoffs, and their IT department is very stressed. We have doctors...
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Relationship
Since we are a Community Connect site, the work that we want to try to accomplish must go in the...
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Relationship
Right now, there is an API that is used by a partner organization for a project we are involved in....
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Relationship, Product
I don't know why Epic isn't at the forefront of trying to design something that could fit with grant...
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Relationship
We do have some really good, helpful analysts from our host site; the analysts have been...
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Product
Community Connect is not friendly for our specialty.
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Operations
Our host site handles the initial training with all new users, but their ongoing training is a lot...
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Product
My biggest challenge is convincing my physicians that as much as they might hate Community Connect...
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Product, Value
The system is just shy of being perfect in terms of my expectations. I have been pretty impressed...
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Loyalty
We have a product from another vendor that is supposed to record conversations between providers and...
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Relationship
Our host site can send things up the flagpole. They often can't solve certain issues for security...
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Operations
Some advice that I would give someone implementing the system is that I don't know whether there is...
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Product, Value
There are always other applications out there that we are not building interfaces or integrations...
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Relationship
It is really hard to understand exactly what the host means. They have their own jargon, and we...
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Operations, Product
Our host has a very nice repository of information where we can go and seek things on our own time....
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Product
The system has a lot of great functionality that helps to ensure that we can follow the workflows...
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Operations, Product
We are finally at a place where things seem to be smoother with Epic. Getting to this point was a...
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Loyalty
Our host does do a pretty good job of sending out messages when there are issues. I know our host is...
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Operations, Product
There are so many tools within Epic's platform that we can use to do reporting, and that is amazing...
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Culture, Value
I was part of a lot of the calls with our host during the setup, and we felt like every little...
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Loyalty
We are a part of an ACO with other community health centers across the state. The majority of us...
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Product
I wish Epic would learn how to change some things, specifically with sharing data. We are a...
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Relationship, Operations, Product
Any feedback that isn't positive from our doctors isn't related so much to the system as it is to...
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Relationship, Operations
We have challenges with being a Community Connect partner and working with the host hospital. Epic...
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Product, Value
Our host doesn’t keep promises around data availability and workable reporting inside of the system....
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Operations
Epic’s system should be open source so that we can do stuff in the system, but instead, we need to...
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Loyalty, Product
We are considering whether we will continue with the system. It is the industry standard. Providers...
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Product
Something I like about this solution is that I can look up provider notes from any other provider in...
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Relationship, Product
Whether or not promises are kept is different for Community Connect users. Other people who are on...
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Operations, Product
The scheduling piece of this solution could use some work. I have had other solutions where it was...
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Operations, Product
This solution is not a good product for rehab. It is not user friendly. It feels like it was...
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Relationship
The vendor does not share at all what they are working on or where it needs to go. And when we ask...
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Operations
The product is good. The problem is that the solution is a Porsche, and we are driving it like a...
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Product
I would recommend the product, but there are nuances. Users are going to have that with any product....
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Operations
I'm not sure that the implementation upgrade process is Epic's problem. We are part of a large...
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Loyalty, Product
The biggest strength of the solution is the ability we have to collaborate within the solution....
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Relationship, Operations
Epic is pretty good about training if we need it. Epic is usually really good about proactive...
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Operations
Our host site does an excellent job with upgrades. There were a lot of changes on our ambulatory...
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Operations
We have gone toward more automatic training where we can watch videos. I may be old school, but I...
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Product
When dealing with Community Connect people, we still get an awful lot of faxes and paper. Our host...
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Relationship
The system is pretty easy to use, and it does a good job. Our host site is excellent. They go above...
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Product
One of the system's highlights is its ability to share medical information with patients across...
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Product, Value
If I were to do everything over again, I wouldn't want to get the professional billing piece of the...
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Product
The system's reporting mechanisms can be problematic, especially for private practices. There are...
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Relationship
Our host tries to keep all their promises, but I think their hands are tied. In a lot of areas, I...
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Operations
We do our training online. But I just found out that we actually could be sending our employees to...
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Relationship
What is driving my low satisfaction with the support is when we have to put in multiple tickets and...
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Relationship, Operations, Product
The host implemented something months ago, and it completely failed. They had to go back to the old...
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Culture
We have a contract, and everything is billed according to the contract, so if we request something,...
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Operations
I'm not in the software on a daily basis. I just hear the frustrations from providers and the...
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Loyalty
If our instance of Epic's system could get fixed, the product would be part of our long-term plans....
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Product
The functionality that is lacking is patient engagement and anything to do with engaging. We don't...
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Relationship, Value
I have access to people empowered to solve my problems. When we raise some issues with our host,...
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Loyalty
Previously, we got an email from our host saying that they wanted to delay a certain thing for...
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Culture, Value
I don't have any issues with what the host charges us for the licenses that we utilize from them....
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Operations
I'm not sure that our host even offers training when they do updates, but we always have issues when...
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Operations, Product
I have a lot of good things to say about Epic's system. My issues aren't with the system. I have...
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Relationship, Operations, Product
If we ask Epic to install certain functionalities or change how the system works in a certain...
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Product, Value
There is a constant series of updates that are rolled out enterprise-wide for Community Connect...
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Relationship, Operations, Product
Many times, our host organization does not convey what is contained in an update to the end users....
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Relationship
With our other vendors, there is a representative or director who can actually make things happen,...
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Operations, Product
If someone has never used Community Connect EpicCare Ambulatory EHR before, it is tough to use. If...
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Loyalty, Product
Epic has a templated system, but it could be better if it had AI so that there would be predictive...
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Relationship, Operations
Anytime we have issues with the system, we get communication from our host site. We also receive...
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Product
There are a lot of things that our Community Connect host site won't do. We get shot down a lot...
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Relationship
Our interaction with Epic is very minimal. Occasionally, when we request something, we might get...
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Product
I believe our prior authorization solution can integrate with Epic's system, but I don't think the...
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Value
The host pays for the product, and they can't do things for us for free because we share referrals....
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Product
The product works fairly well. It is better than some of the other alternative options. It is...
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Relationship, Product
We don't have very much control on our own. We can't really modify what is set out for the product....
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Product
If I were on the market for an EHR solution, I don't know whether there is a different vendor's...
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Value
What our host site charges is appropriate to the level of effort needed to implement. For instance,...
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Value
I can do certain things myself without our host site’s analysts. I can fix our system preference...
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Operations
Our host site has been trying to work with us, but they don't have time to focus on us. We have had...
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Relationship, Operations, Product
I have some users who contact me frequently with issues they are having with Community Connect...
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Relationship, Operations
We are given a lot of advanced notifications to prepare for upgrades. The host site puts together...
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Loyalty, Product
If I were in the market for a new EHR, I would consider financials, and Epic is one of the most...
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Relationship
If changes are going to be disruptive to a workflow and our host site knows it, they will reach out...
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Relationship
Our host site’s support is very good. For instance, I placed a ticket for something, and within a...
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Relationship
Our host site is very transparent. They keep us up-to-date and informed so that we are not asking...
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Loyalty, Product
Our host site and Epic are actively working on the integration of AI into Epic workflows. They want...
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Product
Some things don't interface in Community Connect EpicCare Ambulatory EHR. The interface is coming;...
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Loyalty, Product
I would recommend Community Connect EpicCare Ambulatory EHR. We use data in Community Connect...
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Product
I talk to people who use other vendors. My colleagues and I have just had a lot more success with...
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Relationship, Value
I really appreciate our host site's transparency and realistic expectations. If I go to my host site...
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Relationship, Operations, Product
When Epic comes out with updates, there are required updates, and we have to put a code in, and then...
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Product
If I could speak to someone who could make changes, I would voice my concerns about the little...
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Relationship, Product
The people I work with at our host site are great. They do try, but their hands are tied too. They...
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Operations, Product
There are three or four ways to do the same thing in Epic, and that is both good and bad, but it...
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Operations
Our Community Connect EpicCare Ambulatory EHR host does training based on their employees, not based...
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Operations, Product
We don't have any say in the upgrades of the solution, and when an upgrade happens, it often messes...
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