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Community Connect EpicCare Ambulatory EHR Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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Featured  Report

Midsize/Large Ambulatory EMR 2022: Healthcare Organizations’ Hierarchy of Needs
Midsize/Large Ambulatory EMR 2022:
Healthcare Organizations’ Hierarchy of Needs
July 2022
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Commentary Summary

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User Commentary

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Director

Loyalty

I'm really looking forward to Epic's coziness with Microsoft and what they are going to do in the...

Mar 2024
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Director

Relationship

From an Epic standpoint, where they can improve is the customer relationship management platform...

Mar 2024
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(0)
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Manager

Product

Community Connect EpicCare Ambulatory EHR is Epic’s core solution. They have been very good about...

Feb 2024
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(0)
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Manager

Relationship, Product

Epic has been making good updates to the technology and improving the product. On Hyperdrive, Epic...

Feb 2024
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(0)
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Manager

Culture

Epic’s licensing agreement is pretty transparent. It is not like they are doing add-ons on things we...

Feb 2024
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Manager

Operations

Epic’s training is good. We have our internal training teams for most Epic stuff. Analysts have to...

Feb 2024
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Manager

Relationship

Sometimes, if we take a product early on, we have to work with Epic on any minor issues. However,...

Feb 2024
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(0)
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VP/Other Executive

Product

Epic is the only game in town at this point. They have very successfully cornered the market,...

Jan 2024
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(0)
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VP/Other Executive

Product

The opportunities with Epic are endless in working with a safety net population. The importance of...

Jan 2024
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(0)
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VP/Other Executive

Product

There is a lot of focus on driving efficiencies and doing things with fewer touches and fewer...

Jan 2024
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VP/Other Executive

Loyalty, Relationship, Product

Epic gives transparent road maps. I think those road maps can be confusing to folks who are newer to...

Jan 2024
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(0)
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VP/Other Executive

Value

We are still learning the cost model. There have certainly been expenses we didn't plan for. There...

Jan 2024
||
(0)
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VP/Other Executive

Relationship, Product

Some unmet needs are certainly around care management and care coordination, especially...

Jan 2024
||
(0)
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Director

Product

The system is user friendly. We can tailor it to our needs a bit by adjusting its work queues and...

Jan 2024
||
(0)
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Director

Relationship, Operations

Our host site's strong point is hospital billing. A lot of the time, we will look for certain...

Jan 2024
||
(0)
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Director

Operations, Product

Users have to do things differently in the system for professional billing, and we have been able to...

Jan 2024
||
(0)
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Director

Product

We have had some hiccups where the system has shut down for our remote staff members, and those...

Jan 2024
||
(0)
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Director

Loyalty, Relationship

I have noticed a lot of changes from our host site in the recent past, like more communication. I am...

Jan 2024
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(0)
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CMO

Relationship, Value

Epic promises everything, but with the service and changes, for example, they can do things...

Aug 2023
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(0)
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CMO

Operations, Product

There is definitely a learning curve and some challenges when using the product.

Aug 2023
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(0)
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CMO

Product

We like the ability to share information between different providers and clinics on Community...

Aug 2023
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(0)
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Manager

Product, Value

There is a lot of automation in the system. There is more automation in the EHR from a billing...

Aug 2023
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(0)
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Manager

Relationship, Operations

Once we went live on the system, it was amazing. It is so much easier to use than any previous EHRs...

Aug 2023
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(0)
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CIO

Relationship

We are part of a Community Connect site, so we are dealing with our host more than we are dealing...

Aug 2023
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(0)
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Manager

Relationship

Our Community Connect host site has been very responsive. They research issues to try to find viable...

Aug 2023
||
(0)
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Manager

Relationship

Our Community Connect host site has limited resources available to us to correct any issues, so...

Aug 2023
||
(0)
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VP/Other Executive

Operations

The implementation has been good, but we are still working through a lot of kinks. We have an access...

Jul 2023
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(0)
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VP/Other Executive

Loyalty

I have confidence that the EMR will help us get where we need to go. It has reduced some pain points...

Jul 2023
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(0)
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Physician

Product

Epic makes attempts to optimize the workflow in Community Connect EpicCare Ambulatory EMR, and that...

Jun 2023
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(0)
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Physician

Relationship, Product

It can take a long time to make improvements in Community Connect EpicCare Ambulatory EMR, but that...

Jun 2023
||
(0)
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Physician

Product

There is a lot of intrusiveness in the reminders in Community Connect EpicCare Ambulatory EMR. The...

Jun 2023
||
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