Community Connect EpicCare Ambulatory EHR Commentary
Filtered view: (Over 75 Physicians)
Subject Expert
Eder Lagemann
Research Director
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User Commentary
Relationship
Epic is a rapidly growing company, and they have had a hard time keeping up with demand regarding...
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Operations
Epic’s training quality, especially before the go-live, was absolutely terrible. The training was...
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Loyalty
We chose Community Connect EpicCare Ambulatory EHR based on a couple of things. We looked at other...
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Product
The solution is less customizable than expected. Some workflows do not align well with rural...
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Product
We have greater access to newer capabilities compared to Cerner. Ambient speech technology for...
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Operations
Our initial Epic training was strong. The quality declined after our transition to the firm that...
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Relationship
The vendor's support people are less accessible and slower to respond. Tickets can take up to three...
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Value
Epic is really expensive, but they are also the best option out there. We know that. It is just hard...
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Product, Value
The benefits we have seen from using multiple solutions from Epic on the ambulatory side have been...
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Relationship, Value
Epic has had some challenges with getting updates in a timely manner due to resources, so there have...
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Product
Epic is a thought leader. At least in our state, Epic has become the de facto EMR that is used...
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Culture, Value
I used to say Epic didn’t nickel-and-dime, but I feel that isn't the case anymore. I think they are...
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Value
Price considerations for organizations that serve more resource-limited populations are challenging...
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Loyalty, Product
Epic is getting into a lot of spaces. They are getting into the ERP space as well as other areas...
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Relationship, Product
When it comes to recommendations for improvement, Epic should focus on efficiencies with clinical...
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Product
The benefits of using the solution are integration and information exchange because so many groups...
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Product
Epic has a broad range of robust solutions. However, Epic is still lacking some key interoperability...
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Value
We have been wrangling with our host site about what the charge is going to be for AI. It has taken...
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Operations
The training that is provided via our Epic host site is very generic and doesn't apply to a lot of...
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Product
The reporting tools within Epic's system are fairly robust, and we do a lot of our own reporting...
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Loyalty, Product
Community Connect EpicCare Ambulatory EHR is an integrated platform for outpatient and inpatient...
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Relationship, Product
I strongly recommend Community Connect EpicCare Ambulatory EHR, but there are some caveats. Users do...
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Product
I would rate the delivery of new technology a few points down from the top because I haven’t heard...
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Loyalty, Product
We can't modify the appointment-reminder messages by department or by MyChart status. Messages can...
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Value
Our host seems to always have a price tag for something if it is not within scope. If something is...
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Relationship
When it comes to support, our host tries, but I sometimes feel like they don't always get us to the...
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Loyalty, Product
Community Connect EpicCare Ambulatory EHR meets a majority of our needs, but there are a few things...
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Product
With Epic, we get what works generally across the board for everybody, not for each client...
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Loyalty, Relationship
Epic tends to reach into other third-party areas like SMS and document management. They are slowly...
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Relationship
Community Connect EpicCare Ambulatory EHR is a highly reliable product. The customer service that...
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Commentary Summary
Comment Type Breakout