Community Connect EpicCare Ambulatory EHR Commentary
Filtered view: (Over 75 Physicians)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product, Value
The benefits we have seen from using multiple solutions from Epic on the ambulatory side have been...
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Relationship, Value
Epic has had some challenges with getting updates in a timely manner due to resources, so there have...
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Product
Epic is a thought leader. At least in our state, Epic has become the de facto EMR that is used...
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Culture, Value
I used to say Epic didn’t nickel-and-dime, but I feel that isn't the case anymore. I think they are...
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Value
Price considerations for organizations that serve more resource-limited populations are challenging...
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Loyalty, Product
Epic is getting into a lot of spaces. They are getting into the ERP space as well as other areas...
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Relationship, Product
When it comes to recommendations for improvement, Epic should focus on efficiencies with clinical...
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Product
The benefits of using the solution are integration and information exchange because so many groups...
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Product
Epic has a broad range of robust solutions. However, Epic is still lacking some key interoperability...
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Value
We have been wrangling with our host site about what the charge is going to be for AI. It has taken...
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Operations
The training that is provided via our Epic host site is very generic and doesn't apply to a lot of...
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Product
The reporting tools within Epic's system are fairly robust, and we do a lot of our own reporting...
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Loyalty, Product
Community Connect EpicCare Ambulatory EHR is an integrated platform for outpatient and inpatient...
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Relationship, Product
I strongly recommend Community Connect EpicCare Ambulatory EHR, but there are some caveats. Users do...
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Product
I would rate the delivery of new technology a few points down from the top because I haven’t heard...
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Loyalty, Product
We can't modify the appointment-reminder messages by department or by MyChart status. Messages can...
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Value
Our host seems to always have a price tag for something if it is not within scope. If something is...
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Relationship
When it comes to support, our host tries, but I sometimes feel like they don't always get us to the...
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Loyalty, Product
Community Connect EpicCare Ambulatory EHR meets a majority of our needs, but there are a few things...
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Product
With Epic, we get what works generally across the board for everybody, not for each client...
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Loyalty, Relationship
Epic tends to reach into other third-party areas like SMS and document management. They are slowly...
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Relationship
Community Connect EpicCare Ambulatory EHR is a highly reliable product. The customer service that...
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Loyalty, Product
We need more integration with our payer platform to really reduce the incredible duplication of work...
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Loyalty, Product
We are still growing and learning all of the ways to use the product best, and it is a...
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Operations, Product
I would tell someone curious about Epic that the ability to personalize at an organizational level...
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Value
We do get charged for each module and new tool by our host, but they are working on how to roll up...
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Loyalty, Product
Interoperability is why I want to keep Epic. Pretty much our entire ecosystem is on Epic, so that is...
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Relationship
We want Epic to actually invest in the user experience. I'm sure they have a bunch of developers and...
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Loyalty
We chose Community Connect EpicCare Ambulatory EHR because a hospital in our area switched to Epic...
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Operations
Our host really struggled to provide high-quality training. They had some trainers that didn't show...
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Operations, Product
Community Connect EpicCare Ambulatory EHR is excessively complicated in ways it doesn't need to be...
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Operations
We had a medium experience with implementing Community Connect EpicCare Ambulatory EHR. The...
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Relationship, Product
Epic has a long way to go in terms of really understanding how to make the outpatient workflow...
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Operations
Everybody could have done better in the implementation. We tried to follow the Epic instruction...
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Value
There are a number of opportunities to clean up the system, build it out, and make it more efficient...
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Product
We like that everything is in one system. The continuity of seeing the patient all the way through...
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Operations
Our biggest problem was the go-live. We went live during the pandemic, and the host team members...
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Relationship, Product
We have to go through an approval process to get any changes made, and there is usually a timeline...
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Product
Overall, we are happy with the product. The product is definitely robust; it is way more robust than...
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Product
The one complaint I hear from the nursing staff is the amount of work that they have to put in on...
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Relationship
One of our leadership people often asks our host what is possible in the solution. Our host often...
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Loyalty, Product
Epic is just really dominant in this market, and most providers see the Epic solution as the highest...
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Operations
We thought that the system was what it was. We found out later through a consulting firm that we...
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Culture, Loyalty
I think my overall satisfaction will be higher a year from now. We have been on the product for a...
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Loyalty
Our dissatisfaction is more a result of the fact that we are piggybacked on our host’s license for...
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