Community Connect EpicCare Ambulatory EHR Commentary
Filtered view: (Over 75 Physicians)

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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Product

I would rate the delivery of new technology a few points down from the top because I haven’t heard...

Jul 2025
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Manager

Loyalty, Product

We can't modify the appointment-reminder messages by department or by MyChart status. Messages can...

Jul 2025
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Analyst/Coordinator

Value

Our host seems to always have a price tag for something if it is not within scope. If something is...

Jun 2025
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Analyst/Coordinator

Relationship

When it comes to support, our host tries, but I sometimes feel like they don't always get us to the...

Jun 2025
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Analyst/Coordinator

Loyalty, Product

Community Connect EpicCare Ambulatory EHR meets a majority of our needs, but there are a few things...

Jun 2025
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Analyst/Coordinator

Product

With Epic, we get what works generally across the board for everybody, not for each client...

Jun 2025
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Director

Loyalty, Relationship

Epic tends to reach into other third-party areas like SMS and document management. They are slowly...

May 2025
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Director

Relationship

Community Connect EpicCare Ambulatory EHR is a highly reliable product. The customer service that...

May 2025
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VP/Other Executive

Loyalty, Product

We need more integration with our payer platform to really reduce the incredible duplication of work...

Mar 2025
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VP/Other Executive

Loyalty, Product

We are still growing and learning all of the ways to use the product best, and it is a...

Mar 2025
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VP/Other Executive

Operations, Product

I would tell someone curious about Epic that the ability to personalize at an organizational level...

Mar 2025
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VP/Other Executive

Value

We do get charged for each module and new tool by our host, but they are working on how to roll up...

Mar 2025
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VP/Other Executive

Loyalty, Product

Interoperability is why I want to keep Epic. Pretty much our entire ecosystem is on Epic, so that is...

Mar 2025
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CIO

Relationship

We want Epic to actually invest in the user experience. I'm sure they have a bunch of developers and...

Feb 2025
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CIO

Loyalty

We chose Community Connect EpicCare Ambulatory EHR because a hospital in our area switched to Epic...

Feb 2025
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CIO

Operations

Our host really struggled to provide high-quality training. They had some trainers that didn't show...

Feb 2025
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CIO

Operations, Product

Community Connect EpicCare Ambulatory EHR is excessively complicated in ways it doesn't need to be...

Feb 2025
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CIO

Operations

We had a medium experience with implementing Community Connect EpicCare Ambulatory EHR. The...

Feb 2025
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CIO

Relationship, Product

Epic has a long way to go in terms of really understanding how to make the outpatient workflow...

Feb 2025
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CFO

Operations

Everybody could have done better in the implementation. We tried to follow the Epic instruction...

Jan 2025
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CFO

Value

There are a number of opportunities to clean up the system, build it out, and make it more efficient...

Jan 2025
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CFO

Product

We like that everything is in one system. The continuity of seeing the patient all the way through...

Jan 2025
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VP/Other Executive

Operations

Our biggest problem was the go-live. We went live during the pandemic, and the host team members...

Jan 2025
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VP/Other Executive

Relationship, Product

We have to go through an approval process to get any changes made, and there is usually a timeline...

Jan 2025
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VP/Other Executive

Product

Overall, we are happy with the product. The product is definitely robust; it is way more robust than...

Jan 2025
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VP/Other Executive

Product

The one complaint I hear from the nursing staff is the amount of work that they have to put in on...

Jan 2025
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VP/Other Executive

Relationship

One of our leadership people often asks our host what is possible in the solution. Our host often...

Jan 2025
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VP/Other Executive

Loyalty, Product

Epic is just really dominant in this market, and most providers see the Epic solution as the highest...

Jan 2025
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VP/Other Executive

Operations

We thought that the system was what it was. We found out later through a consulting firm that we...

Jan 2025
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VP/Other Executive

Culture, Loyalty

I think my overall satisfaction will be higher a year from now. We have been on the product for a...

Jan 2025
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VP/Other Executive

Loyalty

Our dissatisfaction is more a result of the fact that we are piggybacked on our host’s license for...

Jan 2025
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Director

Operations

It is hard to compete with the training that we received. We were forced to get our trainers...

Nov 2024
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Director

Operations, Product

If there were an EHR out in the world that was simple and easy to navigate, that EHR would probably...

Nov 2024
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Director

Relationship

As far as getting support goes, there are so many moving pieces, whether our host provides the...

Nov 2024
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Director

Operations

When we implemented the solution, part of the challenge was that we wanted certain modules that our...

Nov 2024
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Director

Value

The solution is so expensive. For what the software is, what we spend on it is truly just...

Nov 2024
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Director

Product

The solution goes down a lot. Systems go down for lots of different reasons. Sometimes, these...

Nov 2024
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Director

Loyalty, Relationship, Product

When looking at the road map for Epic, we can see that they put a lot of time and money into making...

Nov 2024
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Director

Loyalty, Product

The solution could be better. There are all these complexities, different versions, and all these...

Nov 2024
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Director

Relationship, Operations

Especially while we were implementing the solution, we had lots of support from our host's team and...

Nov 2024
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Director

Culture, Relationship

We have run into situations where our host site has said they could do something but then couldn't....

Nov 2024
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Director

Loyalty, Product

If we were in the market, Community Connect would be the tool that we would choose. A lot of this is...

Nov 2024
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CMO

Loyalty, Product

Community Connect EpicCare Ambulatory EHR has been adequate. It served its purpose when we needed...

Nov 2024
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CMO

Relationship

There is quite an initial learning curve for Community Connect EpicCare Ambulatory EHR. Epic’s...

Nov 2024
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CMO

Value

If we want to make changes on our ambulatory side of Community Connect EpicCare Ambulatory EHR, the...

Nov 2024
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Manager

Product

Community Connect EpicCare Ambulatory EHR is very easy to use. There is always room for improvement,...

Nov 2024
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Manager

Relationship

I am satisfied with the partnership that we have with Epic, and our host site understands our needs...

Nov 2024
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Manager

Relationship, Operations, Product

Epic does deliver their upgrades as promised. There is a little room for improvement, but they do a...

Nov 2024
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CMO

Loyalty, Product

If we were in the market for a new core EHR, Epic's system would be our first choice. Epic's systems...

Sep 2024
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CMO

Loyalty, Product

Epic's product is very sophisticated. It is intuitive, and the clinical decision support that it...

Sep 2024
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CMO

Value

The AI movement is really exciting to us, but we may not be able to access new AI features due to...

Sep 2024
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CMO

Product

Epic is a monster. They have many different modules, and we only use one part of those. I wish that...

Sep 2024
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CMO

Loyalty, Relationship

Epic is very proactive when it comes to thinking about the future. Their CEO has a mantra about how...

Sep 2024
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Manager

Loyalty, Product

Overall, I really like the system. It is great. I love how interconnected it is. Conceptually, the...

Sep 2024
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Manager

Operations

Our host site's training is really good. Our host site is getting better at doing remote and mobile...

Sep 2024
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Manager

Relationship

The system is big. It has a lot of ins and outs as well as little tangents that we could dive into...

Sep 2024
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Manager

Product

The only reason I would mark Epic down is that their process for business continuity access is...

Sep 2024
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Manager

Relationship, Product

There are some things that we want to see in the system, but getting those things is a very slow...

Sep 2024
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Physician

Product

The product’s biggest strength is its interoperability at this point. There is integration with...

Sep 2024
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Physician

Product

For improvements in the solution, some increased focus on the In Basket inefficiencies would be...

Sep 2024
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VP/Other Executive

Relationship

Usually, we get why our representative is called a BFF. We rarely need to go to them for any...

Sep 2024
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VP/Other Executive

Loyalty, Product

Traditionally, Epic has stayed with the core of their EHR platform, but the core technology itself...

Sep 2024
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VP/Other Executive

Loyalty, Product

Epic has all of the functionalities that we are looking for. Compared to other vendors out there,...

Sep 2024
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VP/Other Executive

Loyalty, Operations, Value

A Community Connect partnership brings down the total cost for institutions. However, if I were a...

Sep 2024
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VP/Other Executive

Operations

We have a hybrid setup for our training. Epic gives us content, then our host site develops the...

Sep 2024
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VP/Other Executive

Operations, Product

There is no average end user of the system, so the system's ease of use depends on the user's age,...

Sep 2024
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VP/Other Executive

Operations, Product

The system's integration is highly dependent on what we put into it. That isn't limited by the...

Sep 2024
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CMIO

Relationship, Operations, Value

Epic will tell us that they can do more for us, but I think some of that comes down to cost. We are...

Sep 2024
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CMIO

Loyalty

There are both advantages and disadvantages to Community Connect implementations. We would love to...

Sep 2024
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CMIO

Product, Value

The system has both hurt and helped us. That has been a net positive though. There are a bunch of...

Sep 2024
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CMIO

Product, Value

I am very satisfied with Epic's integrations. Epic is doing a pretty good job. We have had some big...

Sep 2024
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CMIO

Loyalty, Product

Our former EHR was tremendously more customizable and flexible for our needs and experiences than...

Sep 2024
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CMIO

Operations, Product

We have had to change a lot of things in the system in terms of workflows. It took several months of...

Sep 2024
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CMIO

Culture, Product

The system is hard to use. It is really complex, but it does automate and help us out with some...

Sep 2024
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CMIO

Operations, Product

We really struggle with training. Epic is successful in large part because they force everyone to do...

Sep 2024
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CMIO

Product

Housing and tracking referring physician information and driving information to referring physicians...

Sep 2024
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CMIO

Relationship

When we have had direct interactions with Epic, everything has been really strong. Things haven't...

Sep 2024
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CMIO

Relationship

Epic doesn't interact with us directly. They interact with our host site. They include me and some...

Sep 2024
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Analyst/Coordinator

Product

We do get new, itty-bitty upgrades, but it would be nice to have them tested first. When we went...

Sep 2024
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Analyst/Coordinator

Relationship, Operations, Product

If there is an upgrade, if the host organization fixes something in the background, or if they are...

Sep 2024
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Analyst/Coordinator

Value

With our host organization, there is a cost for everything, no matter what. They don't try to avoid...

Sep 2024
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Analyst/Coordinator

Loyalty, Product

When I think about where we were before we came to Community Connect, some things were painful. We...

Sep 2024
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Analyst/Coordinator

Product

Stability with Community Connect is like a nightmare. For example, we have been having this faxing...

Sep 2024
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Analyst/Coordinator

Product

I can't speak for other departments, but Community Connect is user friendly for the things that my...

Sep 2024
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Analyst/Coordinator

Product

I’m wishy washy about whether I would choose to buy Community Connect again. I am 50/50 because the...

Sep 2024
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Analyst/Coordinator

Culture, Relationship, Operations

Our host organization does not keep all their promises. In the beginning, when we went live, we were...

Sep 2024
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Manager

Relationship, Operations

We simply receive updates from our host site to tell us what the upgrade information is. However,...

Jul 2024
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Manager

Operations, Product

Some of the basic things in this solution are easy to use, but I think there are a lot of tools that...

Jul 2024
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Manager

Product

This solution is pretty comprehensive. There are a lot of different tools that can be integrated...

Jul 2024
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