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EpicCare Inpatient EHR (Global) Commentary
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Everton Santos
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KLAS SRU Manager - Everton Santos
 
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User Commentary

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VP/Other Executive

Relationship, Product

Epic is the best vendor we work with when we have severe problems with one of their solutions. They...

Feb 2024
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VP/Other Executive

Culture

Looking at the big picture, we have ups and downs with Epic, but in general, things are fine. When...

Feb 2024
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VP/Other Executive

Operations, Product

Many of the areas in Epic's foundational system weren't helpful to us. We had to translate all of...

Feb 2024
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VP/Other Executive

Operations, Product

Our end users haven't been happy with EpicCare Inpatient EHR. They don't like how complex its...

Feb 2024
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Manager

Product

The biggest strengths are that the vendor allows us to customize the system to a high degree and...

Dec 2023
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Manager

Product

The thing I like most about the product is that there are many options for customization and...

Dec 2023
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Manager

Product

The biggest opportunity to improve the product is in ensuring a more seamless transition between...

Dec 2023
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Manager

Relationship, Operations

To improve our experience as a customer, the vendor could make release notes include more testing...

Dec 2023
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Director

Relationship, Value

One of Epic's main strengths is that they are committed to providing continual updates to the EHR....

Nov 2023
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Director

Product

I appreciate the flexibility we have in designing EpicCare Inpatient EHR.

Nov 2023
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Director

Product

Epic could improve the EHR's ease of use based on directives from the Netherlands and the European Union....

Nov 2023
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(0)
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Director

Relationship, Product

If Epic could facilitate better connections between the products within their system, that would...

Nov 2023
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CMIO

Product

I like that Epic's EMR is easy to personalize. Its breadth of functionalities makes external...

Nov 2023
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(0)
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CMIO

Relationship, Operations

I wish Epic provided better guidance across hospitals in our region. I often encounter Epic...

Nov 2023
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(0)
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CMIO

Relationship, Product, Value

Epic could improve by giving better visibility into actions performed by different user profiles. I...

Nov 2023
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(0)
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CMIO

Product

The reporting and the high degree of personalization are what I like most about the EHR.

Nov 2023
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(0)
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Director

Relationship, Product

Epic's main strength is their involvement and openness. We appreciate the flexibility of EpicCare...

Nov 2023
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(0)
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Director

Relationship, Product

Epic could improve their product with unified workflows. They could also optimize the upgrade...

Nov 2023
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(0)
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Analyst/Coordinator

Operations

The vendor's training is very expensive. We have training in our region, and virtual training is an...

Nov 2023
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(0)
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Analyst/Coordinator

Operations, Product

In my opinion, EpicCare Inpatient EMR is running okay, but my end users have a different opinion....

Nov 2023
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(0)
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Analyst/Coordinator

Operations, Product

The problem with EpicCare Inpatient EMR is that people don't see that they can make certain reports...

Nov 2023
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(0)
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Analyst/Coordinator

Loyalty

We usually have to do our training for the system ourselves, but that is okay. With everything we...

Nov 2023
||
(0)
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Analyst/Coordinator

Operations, Product

I think that the system's ease of use is okay, but some older physicians are terrible with the...

Nov 2023
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(0)
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Analyst/Coordinator

Product

We would like Epic to build some more things. However, that can be difficult because we sometimes do...

Nov 2023
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(0)
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Analyst/Coordinator

Relationship

We can call or email Epic, and we have frequent meetings with them. The people who we work with from...

Nov 2023
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(0)
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CNIO

Relationship, Product

The thing I like most about EpicCare Inpatient EMR is that end users have a say in it. Epic's...

Nov 2023
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(0)
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CNIO

Relationship, Product

There are opportunities to improve the way we exchange information with and collaborate with other...

Nov 2023
||
(0)
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CNIO

Relationship

The collaboration between Epic and our hospital is going well. We have frequent meetings to discuss...

Nov 2023
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(0)
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Manager

Relationship, Product

Epic's strength is innovation. The thing I like most about the product is the versatile workflow support....

May 2023
||
(0)
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Manager

Relationship

The biggest opportunity for improvement is the support of care in our region. Epic could add...

May 2023
||
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An Expansive Look at the Middle East EMR Market
14 September 21    |   Everton Santos and Jonathan Christensen
With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 
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Winning in the Global (non-US) EMR Market
15 May 20    |   Everton Santos and Jonathan Christensen
The Global (non-US) EMR Market Share Report is one of the more labor-intensive reports that KLAS publishes. But for six years, the data in this report has been the best and most easily digestible glob
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Insights from the Global (non-US) EMR Implementations Report
18 September 19    |   Everton Santos
Traveling to non-US regions, we encountered questions about how well certain vendors do in terms of implementations, costs, scope, go-live timelines, and so on. The concerns mainly centered on clinica
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A Look at the Global (Non-US) EMR Market Share in 2019
17 June 19    |   Everton Santos
The Global (non-US) EMR Market Share 2019 report is a way for us and providers to understand where other healthcare organizations throughout the world are making their investments in terms of HIT spen
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Related Reports
White Paper
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Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.
Performance
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Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
Performance
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European EMR 2022
05 April 22    |   Eder Lagemann and Sidney Tate
In the past few years, there has been significant merger and acquisition (M&A) activity among EMR vendors who market in Europe as well as significant purchasing activity by healthcare organizations, creating one of the world’s most dynamic EMR markets. From 2016–2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities (comprehensive data for 2021 purchases not yet available). Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent market energy of European EMR vendors and evaluates which are best meeting customer needs in this competitive market.
Performance
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Middle East & Africa EMR 2021
09 September 21    |   Everton Santos and Sidney Tate
Many healthcare organizations in the Middle East and some in Africa have made EMR purchase decisions over the last five years (2016–2020). In that time, KLAS has validated 86 EMR decisions—72 in the Middle East and 14 in Africa—impacting over 320 hospitals, with decisions made in 2018–2020 impacting (on average) at least twice as many facilities as decisions made in 2016–2017. This report will examine the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa. Compared to KLAS’ previous report on EMRs in the Middle East (published in 2019), this study includes performance data on a significantly higher number of vendors, providing more expansive insights, particularly into the Middle East market.



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