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EpicCare Inpatient EHR (Global) Commentary
Filtered view: (Northern Europe)
Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Epic is working based on structured data, and that makes a lot of sense and brings a lot of...
Epic has a portal with a lot of different training paths, depending on what part of the software...
Epic modules that are set up and running are more or less okay, but we're constantly implementing...
Epic is not really doing the job of meeting our country's interoperability requirements. I totally...
Epic has gotten to know us better, and they understand how we work. We also communicate a good deal...
During the implementation, Epic was quite helpful in supporting our needs. However, they also took...
There is certainly stuff to do with EpicCare Inpatient EHR, and my teams also tell me that if they...
A large part of Epic’s expertise is, of course, in their system's build and possibilities, but next...
In a certain way, we are stable with EpicCare Inpatient EHR now, but we are also still on a learning...
We are doing a large amount of rework with EpicCare Inpatient EHR, like with the outpatient...
Epic does very well in terms of support. They’re very supportive, good, and professional in...
We are in a different market, and EpicCare Inpatient EHR doesn't always fit our market well. Epic is...
There is quite a difference between the culture of our work ethic versus Epic's or the way that we...
With Epic, I think we are still in the stage of adopting, learning, and getting the base right. The...
I do think Epic has quite a high-quality, good training program, although it is all directed at the...
To me, Epic is pretty much transparent, but I don't know what the future holds with new modules...
I would buy EpicCare Inpatient EHR again. I do think that it fits most of our program still....
I do like Epic's approach, so I'm pretty positive about the company. If we recommended Epic to...
Epic is not cheap, especially with the change orders. We asked them to build something, and it is so...
The feedback we get from customers very often is that Epic is built for US customers and the US...
In general, Epic is really responsive. There are also bumps in the road. The contacts I’m usually...
One big surprise was that Epic really didn't know how to have successful go-lives. The actual...
Epic's price comes out of a black box, and we have one way to react, which is to accept it, because...
The Epic people we work with are very nice and intelligent, and they have a good attitude. I'm happy...
The application coordinator training for Epic is great. Epic has their flaws, but they are the best...
Epic sent a bunch of nice young people from the US who had probably never been abroad. Those people...
The people from Epic didn’t have a clue. They taught us to do what they did in the US, and it led us...
We build everything we can by ourselves, and if we need development, then we ask for it. Usually, we...
The data privacy issues make the solution not quite so highly usable. There is a lack of...
Epic has done a lot of development for us, but the configuration is done by our application...
Commentary Summary
Comment Type Breakout