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EpicCare Inpatient EHR (Global) Commentary
Filtered view: (Northern Europe)

Subject Expert
Eder Lagemann
VP of Engagement
KLAS VP of Engagement - Eder Lagemann
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Manager

Epic is working based on structured data, and that makes a lot of sense and brings a lot of...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Epic has a portal with a lot of different training paths, depending on what part of the software...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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Manager

Epic modules that are set up and running are more or less okay, but we're constantly implementing...

Comment Tone Neutral
Pillars Operations, Product
Evaluation Unrated

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Manager

Epic is not really doing the job of meeting our country's interoperability requirements. I totally...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Epic has gotten to know us better, and they understand how we work. We also communicate a good deal...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

During the implementation, Epic was quite helpful in supporting our needs. However, they also took...

Comment Tone Negative
Pillars Operations
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Manager

There is certainly stuff to do with EpicCare Inpatient EHR, and my teams also tell me that if they...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

A large part of Epic’s expertise is, of course, in their system's build and possibilities, but next...

Comment Tone Positive
Pillars Relationship, Operations
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Manager

In a certain way, we are stable with EpicCare Inpatient EHR now, but we are also still on a learning...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

We are doing a large amount of rework with EpicCare Inpatient EHR, like with the outpatient...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Epic does very well in terms of support. They’re very supportive, good, and professional in...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We are in a different market, and EpicCare Inpatient EHR doesn't always fit our market well. Epic is...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
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Manager

There is quite a difference between the culture of our work ethic versus Epic's or the way that we...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

With Epic, I think we are still in the stage of adopting, learning, and getting the base right. The...

Comment Tone Negative
Pillars Loyalty, Relationship, Operations, Product
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Manager

I do think Epic has quite a high-quality, good training program, although it is all directed at the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

To me, Epic is pretty much transparent, but I don't know what the future holds with new modules...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Manager

I would buy EpicCare Inpatient EHR again. I do think that it fits most of our program still....

Comment Tone Positive
Pillars Product, Value
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Manager

I do like Epic's approach, so I'm pretty positive about the company. If we recommended Epic to...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

Epic is not cheap, especially with the change orders. We asked them to build something, and it is so...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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VP/Other Executive

The feedback we get from customers very often is that Epic is built for US customers and the US...

Comment Tone Positive
Pillars Relationship, Product
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VP/Other Executive

In general, Epic is really responsive. There are also bumps in the road. The contacts I’m usually...

Comment Tone Positive
Pillars Culture, Relationship
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VP/Other Executive

One big surprise was that Epic really didn't know how to have successful go-lives. The actual...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

Epic's price comes out of a black box, and we have one way to react, which is to accept it, because...

Comment Tone Negative
Pillars Value
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VP/Other Executive

The Epic people we work with are very nice and intelligent, and they have a good attitude. I'm happy...

Comment Tone Negative
Pillars Relationship, Operations
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VP/Other Executive

The application coordinator training for Epic is great. Epic has their flaws, but they are the best...

Comment Tone Positive
Pillars Relationship, Operations
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VP/Other Executive

Epic sent a bunch of nice young people from the US who had probably never been abroad. Those people...

Comment Tone Positive
Pillars Relationship, Operations
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VP/Other Executive

The people from Epic didn’t have a clue. They taught us to do what they did in the US, and it led us...

Comment Tone Negative
Pillars Operations
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VP/Other Executive

We build everything we can by ourselves, and if we need development, then we ask for it. Usually, we...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The data privacy issues make the solution not quite so highly usable. There is a lack of...

Comment Tone Negative
Pillars Loyalty, Product
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VP/Other Executive

Epic has done a lot of development for us, but the configuration is done by our application...

Comment Tone Negative
Pillars Product
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Manager

Epic needs to reduce the need for customer-side validation during AI implementations, provide better...

Comment Tone Negative
Pillars Relationship, Operations
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Manager

Partnership, development capacity, and flexibility are some of Epic's strongest qualities. I like...

Comment Tone Positive
Pillars Relationship, Product
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VP/Other Executive

Compared to their competitors, Epic's system is insanely expensive, and we aren't taking full...

Comment Tone Negative
Pillars Product, Value
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VP/Other Executive

We have a local Epic presence here for support, so we have people on the ground.

Comment Tone Positive
Pillars Relationship
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VP/Other Executive

Epic could make their training better by making it more pertinent to our country. The vendor is...

Comment Tone Negative
Pillars Operations
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VP/Other Executive

The feedback we have gotten from our users is that EpicCare Inpatient EHR isn't very intuitive. It...

Comment Tone Negative
Pillars Operations, Product
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VP/Other Executive

EpicCare Inpatient EHR meets nearly all of our local needs. Epic has been working hard to meet those...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
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VP/Other Executive

For MyChart, there are certain features that we have needed and been waiting for for years. We still...

Comment Tone Negative
Pillars Loyalty, Product
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Manager

I would like Epic to keep focusing on regional and local needs.

Comment Tone Negative
Pillars Relationship, Product
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Manager

Continual improvement is Epic's strongest quality.

Comment Tone Positive
Pillars Relationship, Product
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CIO

Epic's strength is their complete solution, development, and user-friendliness. I like the stability...

Comment Tone Positive
Pillars Product
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CIO

Further integration and interoperability are an area of improvement for Epic. They could also change...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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