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EpicCare Inpatient EHR (Global) Commentary
Filtered view: (Europe - Northern Europe)

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Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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User Commentary

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VP/Other Executive

Relationship, Product

With some Epic upgrades, we have had a lot of troubles, like functionalities changing to work...

Mar 2025
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VP/Other Executive

Loyalty, Product

Epic was among the first vendors in the market to get AI into production.

Mar 2025
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VP/Other Executive

Loyalty, Value

I'm looking for our ROI from Epic to be better, and if we can truly make the usability enhancements...

Mar 2025
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VP/Other Executive

Product

With EpicCare Inpatient EHR, the usability for end users, especially doctors, is not very high in...

Mar 2025
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VP/Other Executive

Relationship

Epic’s technical-services people tend to change. They are young people, and they change places and...

Mar 2025
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VP/Other Executive

Culture, Relationship

It is hard to get promises out of Epic, but if they promise us something, they will fulfill it....

Mar 2025
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VP/Other Executive

Value

Sometimes Epic asks for money for ridiculously small items, and sometimes if we want something, they...

Mar 2025
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VP/Other Executive

Product

EpicCare Inpatient EHR works well. It doesn't shut down unexpectedly. It just stays up all the time,...

Mar 2025
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VP/Other Executive

Product

Epic has met nearly all of our country-specific workflows and needs, although we have had to pay for...

Mar 2025
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Manager

Product

Currently, the opportunities for improvement in EpicCare Inpatient EHR are AI capabilities that we...

Dec 2024
||
(0)
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Manager

Relationship

Epic could improve our experience by providing more support for our country's model of care. The...

Dec 2024
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Manager

Relationship

Epic's strengths are their involvement and support. I like EpicCare Inpatient EHR's ongoing...

Dec 2024
||
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Analyst/Coordinator

Relationship, Product

What I like the most about the EpicCare Inpatient EHR product is that clients are free to make...

Dec 2024
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Analyst/Coordinator

Loyalty

We want to keep the Epic system, but it is possible that the board will choose another vendor. That,...

Dec 2024
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(0)
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Manager

Product

What I like most about the product is the freedom when it comes to furnishing.

Dec 2024
||
(0)
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Manager

Product

One way the product could improve would be by seeing quieter views.

Dec 2024
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Manager

Relationship, Product

The strongest features of the supplier are that they have a lot of capacity for development, they...

Dec 2024
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Manager

Relationship, Product

To improve our experience as a customer, the supplier could improve their content, the honor...

Dec 2024
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Manager

Relationship, Product

The work that Epic is doing with Microsoft and ChatGPT to incorporate AI into their EMR is very...

Aug 2024
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Manager

Culture, Relationship

Epic does very well in terms of keeping promises because they only promise something when they are...

Aug 2024
||
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Manager

Product

What I like most about the product is the great degree of customization and personalization in the product....

Jul 2024
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Manager

Relationship, Product

The vendor could improve my experience as a customer by doing further work on integrating up- and...

Jul 2024
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Manager

Relationship, Operations, Product

I would say Epic was very open to adapting their software to most of our local needs and really...

Jul 2024
||
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Manager

Product

The biggest opportunities for product improvement would be more options for loading data and...

Jul 2024
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Manager

Product

The biggest strength of the vendor is having a sound software architecture that is incredibly well...

Jul 2024
||
(0)
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CMIO

Relationship, Product

Epic's strongest attribute is the individualization of the product by the end user.

Jun 2024
||
(0)
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CMIO

Relationship, Product

I would like to see faster product development that can contribute to our regional market. I would...

Jun 2024
||
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Performance
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Middle East & Africa EHR 2024
23 February 24    |   Everton Santos and Spencer Corbett
Over the last five years, the Middle East and Africa healthcare IT markets have expanded and evolved. The Middle East has seen consistent energy around EHR investment and digital transformation, with 10–15 purchase decisions being made annually. Energy in Africa has fluctuated year over year, impacted by some very large regional purchase decisions. When selecting an EHR vendor partner for the digital journey, organizations almost always consider other clinical, administrative, and financial functionalities in addition to the core EHR capabilities the vendor provides. This report both provides an update on EHR vendor performance and market share and offers KLAS’ first holistic look at EHR vendors’ broader portfolios in the Middle East and Africa, specifically highlighting the adoption and performance of ancillary EHR modules.
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Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.
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Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
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European EMR 2022
05 April 22    |   Eder Lagemann and Sidney Tate
In the past few years, there has been significant merger and acquisition (M&A) activity among EMR vendors who market in Europe as well as significant purchasing activity by healthcare organizations, creating one of the world’s most dynamic EMR markets. From 2016–2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities (comprehensive data for 2021 purchases not yet available). Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent market energy of European EMR vendors and evaluates which are best meeting customer needs in this competitive market.



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