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EpicCare Inpatient EHR (Global) Commentary
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Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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Commentary Summary

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User Commentary

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CMO

Loyalty

We are having an upgrade, and I don’t expect there to be a great difference. The upgrade will give...

Nov 2025
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CMO

Relationship

I have a regular catch-ups with an executive, and I find those enormously helpful.

Nov 2025
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CMO

Loyalty, Relationship

We are extending our instance to other hospitals. I think the most important thing is for Epic to...

Nov 2025
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CMO

Product

Our first priority is the comprehensive nature of the system and the ability to access all aspects...

Nov 2025
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CMIO

Product, Value

EpicCare Inpatient EHR is a good product. I don't think I can recommend a better EHR.

Oct 2025
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CMIO

Relationship, Operations

The implementation services for Epic are very good. They have very good support. We have good...

Oct 2025
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CIO

Relationship, Product

Epic's strengths are their focus on R&D and the continual development of their products. I like that...

Aug 2025
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CMIO

Product

EpicCare Inpatient EHR is a great product, but the visual interface needs improvement to make the...

Aug 2025
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CIO

Relationship

Epic meets with leaders on a regular basis. Epic has a true partnership arrangement with our...

Jul 2025
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CIO

Product, Value

I wish that Epic had bidirectional FHIR APIs and that we didn't need to pay for each one. Epic...

Jul 2025
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CNIO

Relationship

Epic is extremely supportive. They are really easy to work with. One executive in particular has...

Apr 2025
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CNIO

Operations

I would recommend Epic but with caveats. Any learning Epic provides from implementation to...

Apr 2025
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CNIO

Operations, Product

With regard to reporting, Epic is really struggling to get data out of the system and to build...

Apr 2025
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CNIO

Value

Epic avoids charging for every little thing. They work with us. At the moment, there is rarely a...

Apr 2025
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CNIO

Operations

The implementation for me and my organization rated at the top of the scale, but the upgrades could...

Apr 2025
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CNIO

Product

In terms of EpicCare Inpatient EHR meeting all our needs today, some of the problems are our fault....

Apr 2025
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CNIO

Relationship, Product

A recent issue is about students and employee records. We can only have one Epic account per person,...

Apr 2025
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CNIO

Loyalty

I was at UGM, and I saw what Epic is working on. I think the things that they are working on are...

Apr 2025
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CNIO

Relationship

Regarding support, Epic is very good. They are very responsive. Epic's executive involvement has...

Apr 2025
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CNIO

Product, Value

The quality of EpicCare Inpatient EHR is good. Setting aside our issues, it is busy, but it is...

Apr 2025
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Over the last five years, the Middle East and Africa healthcare IT markets have expanded and evolved. The Middle East has seen consistent energy around EHR investment and digital transformation, with 10–15 purchase decisions being made annually. Energy in Africa has fluctuated year over year, impacted by some very large regional purchase decisions. When selecting an EHR vendor partner for the digital journey, organizations almost always consider other clinical, administrative, and financial functionalities in addition to the core EHR capabilities the vendor provides. This report both provides an update on EHR vendor performance and market share and offers KLAS’ first holistic look at EHR vendors’ broader portfolios in the Middle East and Africa, specifically highlighting the adoption and performance of ancillary EHR modules.
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