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EpicCare Inpatient EHR (Global) Commentary
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Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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Commentary Summary

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User Commentary

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Value

Transparency with cost is sometimes a bit of an issue with Epic. We are currently in the process of...

Mar 2026
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Operations

The training tools that Epic provides and the ability for our clinicians to engage in training are...

Mar 2026
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Relationship

I have a very good relationship with our Epic colleagues. They are always available and very...

Mar 2026
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Loyalty, Product

Ultimately, EpicCare Inpatient EHR is core to everything that we do now. The solution is integral to...

Mar 2026
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Loyalty

Epic clearly spends a lot of time demonstrating up-and-coming developments. Sometimes those...

Mar 2026
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Loyalty

When we decided to go with Epic, we certainly knew we had to digitize, and we wanted the best for...

Mar 2026
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Relationship, Product

Epic has an excellent and very responsive support network. It is one effective system with...

Mar 2026
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Value

EpicCare Inpatient EHR is eye-wateringly expensive. I would love to have a lot more money, but it is...

Mar 2026
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Relationship

As far as our partnership goes, Epic is so closely involved. They are emphatically focused on how to...

Mar 2026
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Loyalty, Product, Value

The system has been a massive culture shock, but I'm a massive enthusiast. I have really enjoyed it...

Mar 2026
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Culture

With Epic, we feel like we are on a journey, and the journey is a sales pitch as well. They want to...

Mar 2026
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Relationship, Operations

Epic's people are experts at implementations. The vendor is extremely involved in the ongoing...

Mar 2026
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Relationship, Product

We are still working on our regulatory and reporting stuff. Epic meets most local needs for that....

Mar 2026
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Loyalty, Product

The challenge in healthcare is the signal-to-noise ratio. If I am rounding, I can generate more data...

Mar 2026
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CMO

Loyalty

We are having an upgrade, and I don’t expect there to be a great difference. The upgrade will give...

Nov 2025
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CMO

Relationship

I have a regular catch-ups with an executive, and I find those enormously helpful.

Nov 2025
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CMO

Loyalty, Relationship

We are extending our instance to other hospitals. I think the most important thing is for Epic to...

Nov 2025
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CMO

Product

Our first priority is the comprehensive nature of the system and the ability to access all aspects...

Nov 2025
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CMIO

Product, Value

EpicCare Inpatient EHR is a good product. I don't think I can recommend a better EHR.

Oct 2025
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CMIO

Relationship, Operations

The implementation services for Epic are very good. They have very good support. We have good...

Oct 2025
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CIO

Relationship, Product

Epic's strengths are their focus on R&D and the continual development of their products. I like that...

Aug 2025
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CMIO

Product

EpicCare Inpatient EHR is a great product, but the visual interface needs improvement to make the...

Aug 2025
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CIO

Relationship

Epic meets with leaders on a regular basis. Epic has a true partnership arrangement with our...

Jul 2025
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CIO

Product, Value

I wish that Epic had bidirectional FHIR APIs and that we didn't need to pay for each one. Epic...

Jul 2025
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CNIO

Relationship

Epic is extremely supportive. They are really easy to work with. One executive in particular has...

Apr 2025
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CNIO

Operations

I would recommend Epic but with caveats. Any learning Epic provides from implementation to...

Apr 2025
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CNIO

Operations, Product

With regard to reporting, Epic is really struggling to get data out of the system and to build...

Apr 2025
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CNIO

Value

Epic avoids charging for every little thing. They work with us. At the moment, there is rarely a...

Apr 2025
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CNIO

Operations

The implementation for me and my organization rated at the top of the scale, but the upgrades could...

Apr 2025
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CNIO

Product

In terms of EpicCare Inpatient EHR meeting all our needs today, some of the problems are our fault....

Apr 2025
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CNIO

Relationship, Product

A recent issue is about students and employee records. We can only have one Epic account per person,...

Apr 2025
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CNIO

Loyalty

I was at UGM, and I saw what Epic is working on. I think the things that they are working on are...

Apr 2025
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(0)
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CNIO

Relationship

Regarding support, Epic is very good. They are very responsive. Epic's executive involvement has...

Apr 2025
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CNIO

Product, Value

The quality of EpicCare Inpatient EHR is good. Setting aside our issues, it is busy, but it is...

Apr 2025
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Buying energy and digital maturity are growing among healthcare organizations in Asia and Oceania, with many either adopting their first EHR or enhancing interoperability to keep pace with local initiatives. As EHR maturity deepens, organizations increasingly expect more from their vendors in terms of value and up-to-date technology. A follow-up to 2022 data , this report examines market energy in Asia and Oceania as well as customer satisfaction with key vendors. Notably, insights on Asia are broken out for the first time into two subregions: East Asia and South/Southeast Asia. (For a deeper dive into EHR dynamics in India, see the recent India EMR 2025 report.)
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