EpicCare Inpatient EHR (Global) Commentary
Filtered view: (Europe)

Subject Expert
Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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User Commentary

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CMIO

Relationship, Product

There is quite a lot Epic can do better. They are certainly not able to provide everything in our...

Oct 2024
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CMIO

Relationship

Technical support for Epic is very good, and we have had very good executive support.

Oct 2024
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CNIO

Product

Epic has a massive amount of functionality and possibilities, and that is very exciting.

Sep 2024
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CNIO

Relationship

Epic has a responsive team; however, they can be overly physician focused. The vendor needs a better...

Sep 2024
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Physician

Loyalty, Operations, Product

We are now reaching a point with the system where we can see how its build is too complex for some...

Sep 2024
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CIO

Loyalty

When we decided to go with Epic, we needed a company that was able to build up the things that we...

Sep 2024
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CIO

Relationship

If I have a problem, then I will get the right people from the vendor. I have a very good...

Sep 2024
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CIO

Loyalty, Product

Something that is really important to us is knowing what is going on with generative and ambient AI....

Sep 2024
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CIO

Product

One of the big advantages of Epic's system is that it gives us the ability to execute things. After...

Sep 2024
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CIO

Operations, Product

A part of the problem with the system is its design and user experience. One thing that we always...

Sep 2024
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CIO

Relationship, Product

EpicCare Inpatient EHR has integration options that work quite well with other Epic sites, but we...

Sep 2024
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CIO

Relationship, Operations

There are a lot of things to improve in the system. We get reviews, but we miss when the next step...

Sep 2024
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CIO

Product

We are really happy that we have a powerful platform that we can use to steer our organization. We...

Sep 2024
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Manager

Relationship, Product

The work that Epic is doing with Microsoft and ChatGPT to incorporate AI into their EMR is very...

Aug 2024
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Manager

Culture, Relationship

Epic does very well in terms of keeping promises because they only promise something when they are...

Aug 2024
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CIO

Relationship, Product

EpicCare Inpatient EHR is built very well. The architecture it sits on is sound, and its data is...

Jul 2024
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CIO

Value

I think Epic needs to do better with monetizing the AI developments that they are putting into the...

Jul 2024
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CIO

Value

My most important feedback for Epic is probably about their Connect model. That model is brilliant,...

Jul 2024
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Manager

Product

What I like most about the product is the great degree of customization and personalization in the product....

Jul 2024
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Manager

Relationship, Product

The vendor could improve my experience as a customer by doing further work on integrating up- and...

Jul 2024
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Manager

Relationship, Operations, Product

I would say Epic was very open to adapting their software to most of our local needs and really...

Jul 2024
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Manager

Product

The biggest opportunities for product improvement would be more options for loading data and...

Jul 2024
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Manager

Product

The biggest strength of the vendor is having a sound software architecture that is incredibly well...

Jul 2024
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CMIO

Relationship, Product

Epic's strongest attribute is the individualization of the product by the end user.

Jun 2024
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CMIO

Relationship, Product

I would like to see faster product development that can contribute to our regional market. I would...

Jun 2024
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CMIO

Loyalty, Product

We are still fairly early on the journey. Because everything is integrated onto a single platform...

Apr 2024
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CMIO

Product

We are in a slightly better place than expected at this stage with EpicCare Inpatient EHR; no one...

Apr 2024
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CMIO

Loyalty, Product

Most of EpicCare Inpatient EHR does work as promoted, but the system is still being localized to our...

Apr 2024
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CMIO

Culture, Loyalty, Value

Generally, it is certainly far more true than not that Epic keeps promises. It is not quite true...

Apr 2024
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CMIO

Operations

During Epic’s initial training, we found their training strategy unimplementable for us, and we...

Apr 2024
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CMIO

Relationship

Epic’s support is pretty good. When we had Epic’s support on-site, things were probably pretty good,...

Apr 2024
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VP/Other Executive

Relationship, Product

Epic is the best vendor we work with when we have severe problems with one of their solutions. They...

Feb 2024
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VP/Other Executive

Culture

Looking at the big picture, we have ups and downs with Epic, but in general, things are fine. When...

Feb 2024
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VP/Other Executive

Operations, Product

Many of the areas in Epic's foundational system weren't helpful to us. We had to translate all of...

Feb 2024
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VP/Other Executive

Operations, Product

Our end users haven't been happy with EpicCare Inpatient EHR. They don't like how complex its...

Feb 2024
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CNIO

Product

EpicCare Inpatient EMR meets most of our local needs, but there is still a lot of work to be done to...

Feb 2024
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CNIO

Loyalty, Relationship

If Epic can do something, they promise to do it, and there is a very good chance that it is going to...

Feb 2024
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CNIO

Culture, Value

Epic tries as much as possible to make the contract work for us in terms of not charging us for...

Feb 2024
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(0)
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CNIO

Relationship

Epic has been very helpful and has allowed us to outsource work when we move to new things, like...

Feb 2024
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CNIO

Operations

Epic teaches the solution rather than the pathways. As providers, we need the training to be better...

Feb 2024
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CNIO

Relationship

Epic had to rewrite how they did certain integrations for us because of our unique approach to what...

Feb 2024
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CNIO

Product

Some people say that one problem of EpicCare Inpatient EHR is that it is so customizable and that...

Feb 2024
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CNIO

Relationship, Product

Epic has turned around some generative AI stuff with ChatGPT, and that has been phenomenal.

Feb 2024
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CNIO

Relationship

If I have an issue with something relating to EpicCare Inpatient EHR, I have a phone number I can...

Feb 2024
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CNIO

Culture, Relationship

I would tell someone considering Epic how the vendor has partnered with us to work through our...

Feb 2024
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CNIO

Relationship

We very much see Epic as our strategic partner for adoption. The vendor’s technical services people...

Feb 2024
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CNIO

Relationship

We might see our other vendors once a year or in contract renewal meetings, and that is it. But Epic...

Feb 2024
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(0)
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CNIO

Relationship

To customize the product more for our country, Epic needs to be more proactive with the changes in...

Feb 2024
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(0)
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CNIO

Relationship, Product

Epic doesn't have a capability for orthodontics. We have customized a platform a lot from the...

Feb 2024
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VP/Other Executive

Loyalty, Relationship, Product

Epic and other vendors' products have limitations when we look at the deep technology. There are no...

Dec 2023
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VP/Other Executive

Loyalty, Relationship, Product

I want Epic to be more open to partnering with strategic vendors that offer best-of-breed solutions....

Dec 2023
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VP/Other Executive

Relationship, Operations, Product

We implemented the product pretty well. I think the caregivers are pretty happy with it. Epic has a...

Dec 2023
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(0)
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VP/Other Executive

Culture

The good thing about Epic is they only promise what they can deliver. Epic is very transparent, so...

Dec 2023
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VP/Other Executive

Relationship, Operations

Epic already had deployments in our region, so the workflows were pretty robust. We didn't have a...

Dec 2023
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Manager

Product

The biggest strengths are that the vendor allows us to customize the system to a high degree and...

Dec 2023
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Manager

Product

The thing I like most about the product is that there are many options for customization and...

Dec 2023
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(0)
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Manager

Product

The biggest opportunity to improve the product is in ensuring a more seamless transition between...

Dec 2023
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Manager

Relationship, Operations

To improve our experience as a customer, the vendor could make release notes include more testing...

Dec 2023
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