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EpicCare Inpatient EHR (Global) Commentary
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Everton Santos
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User Commentary

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CMO

Loyalty

We are having an upgrade, and I don’t expect there to be a great difference. The upgrade will give...

Nov 2025
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CMO

Relationship

I have a regular catch-ups with an executive, and I find those enormously helpful.

Nov 2025
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CMO

Loyalty, Relationship

We are extending our instance to other hospitals. I think the most important thing is for Epic to...

Nov 2025
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CMO

Product

Our first priority is the comprehensive nature of the system and the ability to access all aspects...

Nov 2025
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CMIO

Product, Value

EpicCare Inpatient EHR is a good product. I don't think I can recommend a better EHR.

Oct 2025
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CMIO

Relationship, Operations

The implementation services for Epic are very good. They have very good support. We have good...

Oct 2025
||
(0)
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CMIO

Relationship, Product

Epic needs to better understand the European context and needs. Of course, we work kind of...

Oct 2025
||
(0)
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CMIO

Product

Our experience was always positive with Epic. If I had a wish, I would say Epic needs a European...

Oct 2025
||
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CMIO

Relationship

The thing I like most about Epic is the unique collaboration they have. Everything is mostly...

Oct 2025
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(0)
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Manager

Relationship, Operations

Epic needs to reduce the need for customer-side validation during AI implementations, provide better...

Oct 2025
||
(0)
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Manager

Relationship, Product

Partnership, development capacity, and flexibility are some of Epic's strongest qualities. I like...

Oct 2025
||
(0)
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VP/Other Executive

Product, Value

Compared to their competitors, Epic's system is insanely expensive, and we aren't taking full...

Sep 2025
||
(0)
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VP/Other Executive

Relationship

We have a local Epic presence here for support, so we have people on the ground.

Sep 2025
||
(0)
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VP/Other Executive

Operations

Epic could make their training better by making it more pertinent to our country. The vendor is...

Sep 2025
||
(0)
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VP/Other Executive

Operations, Product

The feedback we have gotten from our users is that EpicCare Inpatient EHR isn't very intuitive. It...

Sep 2025
||
(0)
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VP/Other Executive

Loyalty, Relationship, Product

EpicCare Inpatient EHR meets nearly all of our local needs. Epic has been working hard to meet those...

Sep 2025
||
(0)
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VP/Other Executive

Loyalty, Product

For MyChart, there are certain features that we have needed and been waiting for for years. We still...

Sep 2025
||
(0)
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CMIO

Relationship, Product

The things that I like the most about the vendor are their abilities to quickly execute things and...

Sep 2025
||
(0)
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CMIO

Loyalty, Relationship, Product

Epic's biggest opportunity for improvement is enhancing the system's usability for the European market....

Sep 2025
||
(0)
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CMIO

Relationship

The vendor's biggest strengths are their innovation, their power to execute, and their engagement....

Sep 2025
||
(0)
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CMIO

Relationship

To improve customer experiences, the vendor could enhance medication workflows and provide certain...

Sep 2025
||
(0)
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Manager

Relationship, Product

I would like Epic to keep focusing on regional and local needs.

Sep 2025
||
(0)
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Manager

Relationship, Product

Continual improvement is Epic's strongest quality.

Sep 2025
||
(0)
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CIO

Product

Epic's strength is their complete solution, development, and user-friendliness. I like the stability...

Sep 2025
||
(0)
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CIO

Product

Further integration and interoperability are an area of improvement for Epic. They could also change...

Sep 2025
||
(0)
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Director

Operations, Product

The greatest opportunity to improve EpicCare Inpatient EHR would be through adaptation to European...

Sep 2025
||
(0)
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Director

Relationship

Epic provides excellent support and a complete healthcare platform. I like the flexibility of the product....

Sep 2025
||
(0)
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CIO

Relationship, Product

Epic's strengths are their focus on R&D and the continual development of their products. I like that...

Aug 2025
||
(0)
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CMIO

Product

EpicCare Inpatient EHR is a great product, but the visual interface needs improvement to make the...

Aug 2025
||
(0)
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Analyst/Coordinator

Product

What is new for us in the Epic environment is EpicCare Inpatient EHR working with non-English,...

Jul 2025
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(0)
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Analyst/Coordinator

Operations

Epic does a pretty good job of training people in the system. The problem is that EpicCare Inpatient...

Jul 2025
||
(0)
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Analyst/Coordinator

Loyalty, Value

We have not yet received our money's worth with EpicCare Inpatient EHR. When we put out the project,...

Jul 2025
||
(0)
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Analyst/Coordinator

Relationship, Product

I would absolutely recommend Epic. Everybody who wants to really get in the future and have a...

Jul 2025
||
(0)
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Analyst/Coordinator

Relationship

I was really impressed with Epic. It surprised me that Epic had such forthcoming, knowledgeable, and...

Jul 2025
||
(0)
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Analyst/Coordinator

Relationship, Product

When we started out with EpicCare Inpatient EHR, we had some ambitious goals that required some work...

Jul 2025
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(0)
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Analyst/Coordinator

Relationship

We have regular meetings with our Epic TS people. We have Sherlock as an online tool, and we have a...

Jul 2025
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

We did some regular surveys on user satisfaction with EpicCare Inpatient EHR, and we still have many...

Jul 2025
||
(0)
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Analyst/Coordinator

Operations, Product

There are certain functions in EpicCare Inpatient EHR that need a lot of clicks due to regulatory...

Jul 2025
||
(0)
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CIO

Relationship

Epic meets with leaders on a regular basis. Epic has a true partnership arrangement with our...

Jul 2025
||
(0)
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CIO

Product, Value

I wish that Epic had bidirectional FHIR APIs and that we didn't need to pay for each one. Epic...

Jul 2025
||
(0)
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Manager

Product

I like the integration possibilities that EpicCare Inpatient EHR has with other systems.

Jul 2025
||
(0)
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Manager

Product

The system's UI could have more flexibility.

Jul 2025
||
(0)
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Manager

Relationship

Some of Epic's strengths are thinking along with us and collaborating with us.

Jul 2025
||
(0)
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CMIO

Operations

Epic’s training is provided for the foundation system, but not for the way we have adapted the...

Jun 2025
||
(0)
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CMIO

Value

EpicCare Inpatient EHR is very expensive. I'm sure we have made the right choice, and it is worth it...

Jun 2025
||
(0)
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CMIO

Relationship

Epic keeps all their promises, but the timeline is sometimes too long. They do a lot of development,...

Jun 2025
||
(0)
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CMIO

Relationship

We are quite satisfied with EpicCare Inpatient EHR, mainly due to the fact that there is a very...

Jun 2025
||
(0)
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CMIO

Product

EpicCare Inpatient EHR is a very powerful tool. It is a bit too complex. Complexity makes it...

Jun 2025
||
(0)
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CMIO

Product

EpicCare Inpatient EHR is good. Epic's usage is great for helping physicians' efficiency with tools,...

Jun 2025
||
(0)
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Manager

Relationship

Epic has a very good ticketing portal where we can chat, document issues, and have long-term...

Jun 2025
||
(0)
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 or  to see details.

Manager

Loyalty, Product

Data protection is definitely more important in our region. There are a couple of solutions that we...

Jun 2025
||
(0)
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Manager

Product

With Epic, we have faced challenges linked to the fact that we are their only customer in the area....

Jun 2025
||
(0)
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Manager

Relationship

I have had a good experience with Epic. Epic provides very good support. Epic’s support team is in...

Jun 2025
||
(0)
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Manager

Operations, Product

EpicCare Inpatient EHR is very good quality. Epic’s implementation services and upgrades are very...

Jun 2025
||
(0)
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 or  to see details.

Manager

Operations

Epic’s training is very American. We configure our software, so our workflow differs from that of...

Jun 2025
||
(0)
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Manager

Relationship, Product

EpicCare Inpatient EHR is quite a large software. EpicCare Inpatient EHR has a very nice portal with...

Jun 2025
||
(0)
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CNIO

Relationship

Epic is extremely supportive. They are really easy to work with. One executive in particular has...

Apr 2025
||
(0)
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CNIO

Operations

I would recommend Epic but with caveats. Any learning Epic provides from implementation to...

Apr 2025
||
(0)
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CNIO

Operations, Product

With regard to reporting, Epic is really struggling to get data out of the system and to build...

Apr 2025
||
(0)
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CNIO

Value

Epic avoids charging for every little thing. They work with us. At the moment, there is rarely a...

Apr 2025
||
(0)
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CNIO

Operations

The implementation for me and my organization rated at the top of the scale, but the upgrades could...

Apr 2025
||
(0)
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CNIO

Product

In terms of EpicCare Inpatient EHR meeting all our needs today, some of the problems are our fault....

Apr 2025
||
(0)
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CNIO

Relationship, Product

A recent issue is about students and employee records. We can only have one Epic account per person,...

Apr 2025
||
(0)
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CNIO

Loyalty

I was at UGM, and I saw what Epic is working on. I think the things that they are working on are...

Apr 2025
||
(0)
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CNIO

Relationship

Regarding support, Epic is very good. They are very responsive. Epic's executive involvement has...

Apr 2025
||
(0)
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CNIO

Product, Value

The quality of EpicCare Inpatient EHR is good. Setting aside our issues, it is busy, but it is...

Apr 2025
||
(0)
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Director

Relationship, Product

Epic's strength is their involvement with our organization, as well as their willingness to work...

Apr 2025
||
(0)
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Director

Relationship, Product

Epic's biggest opportunity to improve the solution is to include extra testing for new development...

Apr 2025
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship, Product

With some Epic upgrades, we have had a lot of troubles, like functionalities changing to work...

Mar 2025
||
(0)
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VP/Other Executive

Loyalty, Product

Epic was among the first vendors in the market to get AI into production.

Mar 2025
||
(0)
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VP/Other Executive

Loyalty, Value

I'm looking for our ROI from Epic to be better, and if we can truly make the usability enhancements...

Mar 2025
||
(0)
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VP/Other Executive

Product

With EpicCare Inpatient EHR, the usability for end users, especially doctors, is not very high in...

Mar 2025
||
(0)
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VP/Other Executive

Relationship

Epic’s technical-services people tend to change. They are young people, and they change places and...

Mar 2025
||
(0)
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VP/Other Executive

Culture, Relationship

It is hard to get promises out of Epic, but if they promise us something, they will fulfill it....

Mar 2025
||
(0)
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VP/Other Executive

Value

Sometimes Epic asks for money for ridiculously small items, and sometimes if we want something, they...

Mar 2025
||
(0)
 Thank you  Helpful

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VP/Other Executive

Product

EpicCare Inpatient EHR works well. It doesn't shut down unexpectedly. It just stays up all the time,...

Mar 2025
||
(0)
 Thank you  Helpful

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VP/Other Executive

Product

Epic has met nearly all of our country-specific workflows and needs, although we have had to pay for...

Mar 2025
||
(0)
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Manager

Product

Currently, the opportunities for improvement in EpicCare Inpatient EHR are AI capabilities that we...

Dec 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

Epic could improve our experience by providing more support for our country's model of care. The...

Dec 2024
||
(0)
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Manager

Relationship

Epic's strengths are their involvement and support. I like EpicCare Inpatient EHR's ongoing...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

What I like the most about the EpicCare Inpatient EHR product is that clients are free to make...

Dec 2024
||
(0)
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Analyst/Coordinator

Loyalty

We want to keep the Epic system, but it is possible that the board will choose another vendor. That,...

Dec 2024
||
(0)
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Manager

Product

What I like most about the product is the freedom when it comes to furnishing.

Dec 2024
||
(0)
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Manager

Product

One way the product could improve would be by seeing quieter views.

Dec 2024
||
(0)
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Manager

Relationship, Product

The strongest features of the supplier are that they have a lot of capacity for development, they...

Dec 2024
||
(0)
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Manager

Relationship, Product

To improve our experience as a customer, the supplier could improve their content, the honor...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Loyalty, Product

We have these two mantras, which are digital first and Epic first. So if we can do something...

Dec 2024
||
(0)
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CMO

Value

In terms of new technology, Epic is crushing it at the moment. We couldn't be doing what we are...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product, Value

The functionality within EpicCare Inpatient EHR as an integrated EHR is out there in front. So we...

Dec 2024
||
(0)
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CMO

Product

In terms of integration, Epic talks a better game than they deliver.

Dec 2024
||
(0)
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CMO

Relationship

Epic is good with support because we can get them 24/7 if we need them. We don't really see the Epic...

Dec 2024
||
(0)
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CMO

Loyalty, Relationship

Epic is very active, and they are very interested in the market in our region at the moment. They...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Loyalty, Product

We are going through a really big process at the moment to try and get Epic to build us a certain...

Dec 2024
||
(0)
 Thank you  Helpful

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Director

Value

Some items are only available in the US or aren't compatible with our government health...

Dec 2024
||
(0)
 Thank you  Helpful

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Director

Value

We would like Epic to reduce their cost model and employ more staff members from our country who...

Dec 2024
||
(0)
 Thank you  Helpful

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Director

Relationship

Epic has a very patient-centered approach. They are always striving to improve their system to...

Dec 2024
||
(0)
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