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EpicCare Inpatient EHR (Global) Commentary
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Everton Santos
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User Commentary

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CNIO

Relationship

Epic is extremely supportive. They are really easy to work with. One executive in particular has...

Apr 2025
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CNIO

Operations

I would recommend Epic but with caveats. Any learning Epic provides from implementation to...

Apr 2025
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CNIO

Operations, Product

With regard to reporting, Epic is really struggling to get data out of the system and to build...

Apr 2025
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CNIO

Value

Epic avoids charging for every little thing. They work with us. At the moment, there is rarely a...

Apr 2025
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CNIO

Operations

The implementation for me and my organization rated at the top of the scale, but the upgrades could...

Apr 2025
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CNIO

Product

In terms of EpicCare Inpatient EHR meeting all our needs today, some of the problems are our fault....

Apr 2025
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CNIO

Relationship, Product

A recent issue is about students and employee records. We can only have one Epic account per person,...

Apr 2025
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(0)
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CNIO

Loyalty

I was at UGM, and I saw what Epic is working on. I think the things that they are working on are...

Apr 2025
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CNIO

Relationship

Regarding support, Epic is very good. They are very responsive. Epic's executive involvement has...

Apr 2025
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CNIO

Product, Value

The quality of EpicCare Inpatient EHR is good. Setting aside our issues, it is busy, but it is...

Apr 2025
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Director

Relationship, Product

Epic's strength is their involvement with our organization, as well as their willingness to work...

Apr 2025
||
(0)
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Director

Relationship, Product

Epic's biggest opportunity to improve the solution is to include extra testing for new development...

Apr 2025
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VP/Other Executive

Relationship, Product

With some Epic upgrades, we have had a lot of troubles, like functionalities changing to work...

Mar 2025
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(0)
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VP/Other Executive

Loyalty, Product

Epic was among the first vendors in the market to get AI into production.

Mar 2025
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(0)
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VP/Other Executive

Loyalty, Value

I'm looking for our ROI from Epic to be better, and if we can truly make the usability enhancements...

Mar 2025
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(0)
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VP/Other Executive

Product

With EpicCare Inpatient EHR, the usability for end users, especially doctors, is not very high in...

Mar 2025
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VP/Other Executive

Relationship

Epic’s technical-services people tend to change. They are young people, and they change places and...

Mar 2025
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VP/Other Executive

Culture, Relationship

It is hard to get promises out of Epic, but if they promise us something, they will fulfill it....

Mar 2025
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VP/Other Executive

Value

Sometimes Epic asks for money for ridiculously small items, and sometimes if we want something, they...

Mar 2025
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(0)
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VP/Other Executive

Product

EpicCare Inpatient EHR works well. It doesn't shut down unexpectedly. It just stays up all the time,...

Mar 2025
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VP/Other Executive

Product

Epic has met nearly all of our country-specific workflows and needs, although we have had to pay for...

Mar 2025
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(0)
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Manager

Product

Currently, the opportunities for improvement in EpicCare Inpatient EHR are AI capabilities that we...

Dec 2024
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(0)
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Manager

Relationship

Epic could improve our experience by providing more support for our country's model of care. The...

Dec 2024
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(0)
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Manager

Relationship

Epic's strengths are their involvement and support. I like EpicCare Inpatient EHR's ongoing...

Dec 2024
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(0)
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Analyst/Coordinator

Relationship, Product

What I like the most about the EpicCare Inpatient EHR product is that clients are free to make...

Dec 2024
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(0)
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Analyst/Coordinator

Loyalty

We want to keep the Epic system, but it is possible that the board will choose another vendor. That,...

Dec 2024
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(0)
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Manager

Product

What I like most about the product is the freedom when it comes to furnishing.

Dec 2024
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(0)
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Manager

Product

One way the product could improve would be by seeing quieter views.

Dec 2024
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Manager

Relationship, Product

The strongest features of the supplier are that they have a lot of capacity for development, they...

Dec 2024
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Manager

Relationship, Product

To improve our experience as a customer, the supplier could improve their content, the honor...

Dec 2024
||
(0)
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CMO

Loyalty, Product

We have these two mantras, which are digital first and Epic first. So if we can do something...

Dec 2024
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(0)
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CMO

Value

In terms of new technology, Epic is crushing it at the moment. We couldn't be doing what we are...

Dec 2024
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(0)
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CMO

Product, Value

The functionality within EpicCare Inpatient EHR as an integrated EHR is out there in front. So we...

Dec 2024
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(0)
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CMO

Product

In terms of integration, Epic talks a better game than they deliver.

Dec 2024
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CMO

Relationship

Epic is good with support because we can get them 24/7 if we need them. We don't really see the Epic...

Dec 2024
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CMO

Loyalty, Relationship

Epic is very active, and they are very interested in the market in our region at the moment. They...

Dec 2024
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(0)
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CMO

Loyalty, Product

We are going through a really big process at the moment to try and get Epic to build us a certain...

Dec 2024
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Director

Value

Some items are only available in the US or aren't compatible with our government health...

Dec 2024
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(0)
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Director

Value

We would like Epic to reduce their cost model and employ more staff members from our country who...

Dec 2024
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(0)
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Director

Relationship

Epic has a very patient-centered approach. They are always striving to improve their system to...

Dec 2024
||
(0)
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CMIO

Relationship, Product

There is quite a lot Epic can do better. They are certainly not able to provide everything in our...

Oct 2024
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(0)
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CMIO

Relationship

Technical support for Epic is very good, and we have had very good executive support.

Oct 2024
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(0)
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CNIO

Product

Epic has a massive amount of functionality and possibilities, and that is very exciting.

Sep 2024
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(0)
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CNIO

Relationship

Epic has a responsive team; however, they can be overly physician focused. The vendor needs a better...

Sep 2024
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(0)
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Physician

Loyalty, Operations, Product

We are now reaching a point with the system where we can see how its build is too complex for some...

Sep 2024
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(0)
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CIO

Loyalty

When we decided to go with Epic, we needed a company that was able to build up the things that we...

Sep 2024
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(0)
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CIO

Relationship

If I have a problem, then I will get the right people from the vendor. I have a very good...

Sep 2024
||
(0)
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CIO

Loyalty, Product

Something that is really important to us is knowing what is going on with generative and ambient AI....

Sep 2024
||
(0)
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CIO

Product

One of the big advantages of Epic's system is that it gives us the ability to execute things. After...

Sep 2024
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(0)
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CIO

Operations, Product

A part of the problem with the system is its design and user experience. One thing that we always...

Sep 2024
||
(0)
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CIO

Relationship, Product

EpicCare Inpatient EHR has integration options that work quite well with other Epic sites, but we...

Sep 2024
||
(0)
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CIO

Relationship, Operations

There are a lot of things to improve in the system. We get reviews, but we miss when the next step...

Sep 2024
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(0)
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CIO

Product

We are really happy that we have a powerful platform that we can use to steer our organization. We...

Sep 2024
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(0)
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Manager

Relationship, Product

The work that Epic is doing with Microsoft and ChatGPT to incorporate AI into their EMR is very...

Aug 2024
||
(0)
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Manager

Culture, Relationship

Epic does very well in terms of keeping promises because they only promise something when they are...

Aug 2024
||
(0)
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CIO

Relationship, Product

EpicCare Inpatient EHR is built very well. The architecture it sits on is sound, and its data is...

Jul 2024
||
(0)
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CIO

Value

I think Epic needs to do better with monetizing the AI developments that they are putting into the...

Jul 2024
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(0)
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CIO

Value

My most important feedback for Epic is probably about their Connect model. That model is brilliant,...

Jul 2024
||
(0)
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Manager

Product

What I like most about the product is the great degree of customization and personalization in the product....

Jul 2024
||
(0)
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Manager

Relationship, Product

The vendor could improve my experience as a customer by doing further work on integrating up- and...

Jul 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship, Operations, Product

I would say Epic was very open to adapting their software to most of our local needs and really...

Jul 2024
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(0)
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Manager

Product

The biggest opportunities for product improvement would be more options for loading data and...

Jul 2024
||
(0)
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Manager

Product

The biggest strength of the vendor is having a sound software architecture that is incredibly well...

Jul 2024
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(0)
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CMIO

Relationship, Product

Epic's strongest attribute is the individualization of the product by the end user.

Jun 2024
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(0)
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CMIO

Relationship, Product

I would like to see faster product development that can contribute to our regional market. I would...

Jun 2024
||
(0)
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