EpicCare Inpatient EHR (Global) Commentary
Filtered view: (Europe)
Subject Expert
Eder Lagemann
Research Director
If you don't have a login, getting started is easy.
User Commentary
Operations
During the implementation, Epic was quite helpful in supporting our needs. However, they also took...
Login or Create an Account to see details.
Operations, Product
There is certainly stuff to do with EpicCare Inpatient EHR, and my teams also tell me that if they...
Login or Create an Account to see details.
Relationship, Operations
A large part of Epic’s expertise is, of course, in their system's build and possibilities, but next...
Login or Create an Account to see details.
Operations, Product
In a certain way, we are stable with EpicCare Inpatient EHR now, but we are also still on a learning...
Login or Create an Account to see details.
Loyalty, Product
We are doing a large amount of rework with EpicCare Inpatient EHR, like with the outpatient...
Login or Create an Account to see details.
Relationship
Epic does very well in terms of support. They’re very supportive, good, and professional in...
Login or Create an Account to see details.
Loyalty, Relationship, Product
We are in a different market, and EpicCare Inpatient EHR doesn't always fit our market well. Epic is...
Login or Create an Account to see details.
Operations
There is quite a difference between the culture of our work ethic versus Epic's or the way that we...
Login or Create an Account to see details.
Loyalty, Relationship, Operations, Product
With Epic, I think we are still in the stage of adopting, learning, and getting the base right. The...
Login or Create an Account to see details.
Operations
I do think Epic has quite a high-quality, good training program, although it is all directed at the...
Login or Create an Account to see details.
Culture
To me, Epic is pretty much transparent, but I don't know what the future holds with new modules...
Login or Create an Account to see details.
Product, Value
I would buy EpicCare Inpatient EHR again. I do think that it fits most of our program still....
Login or Create an Account to see details.
Relationship, Product
I do like Epic's approach, so I'm pretty positive about the company. If we recommended Epic to...
Login or Create an Account to see details.
Operations
Epic’s support has been amazing. They are a strategic partner for life. The implementation went...
Login or Create an Account to see details.
Operations
The workforce side of the implementation has always been the biggest challenge. If I had to do...
Login or Create an Account to see details.
Loyalty
The whole premise of the EPR business case was having an enterprise solution, and there are only a...
Login or Create an Account to see details.
Loyalty
When we evaluated Epic's product, we had hundreds of clinicians and admins in evaluation panels...
Login or Create an Account to see details.
Operations
Training is one of the areas we always struggle with. The problem is that Epic is fully reliant on...
Login or Create an Account to see details.
Loyalty, Operations
One area I would have done differently would be controlling points in the organization; we took on...
Login or Create an Account to see details.
Operations, Product
Epic definitely meets nearly all our local needs. Where they fail is the translation. The design is...
Login or Create an Account to see details.
Loyalty
Epic gives us upgrades every few months, but we have decided to take them every several months to...
Login or Create an Account to see details.
Loyalty, Product
We are picking up on AI tools now, but Epic has probably lagged behind because of governance, and...
Login or Create an Account to see details.
Operations
One piece of feedback for Epic is that their change control during an implementation is nonexistent...
Login or Create an Account to see details.
Loyalty, Relationship
Epic gives us much more ability to manipulate and build together with them what they are changing...
Login or Create an Account to see details.
Loyalty
We wanted a patient-centric design and a clinical design ability. Those were checkboxes in Epic's...
Login or Create an Account to see details.
Product
The biggest challenge in our region is the understanding that we are not all working in silos at a...
Login or Create an Account to see details.
Culture, Relationship
Epic meets demands, and that is good because they are in our corner. When we want a pragmatic...
Login or Create an Account to see details.
Value
Epic is fair and transparent with charges. However, the time sometimes it takes the NHS or us as a...
Login or Create an Account to see details.
Relationship
Epic's support is pretty good. That is something we rely on quite a lot. Epic isn't always good at...
Login or Create an Account to see details.
Loyalty, Product
At the moment, we are working on things that require a strong response from Epic. We want the...
Login or Create an Account to see details.
Loyalty, Product
I wouldn't want to implement Epic's system again, but we wouldn't walk away from Epic. As we extend...
Login or Create an Account to see details.
Value
My advice would be to think about the scale at which the vision is best delivered by a fully...
Login or Create an Account to see details.
Operations
Epic supports us in delivering a training program, but they don't deliver the training program...
Login or Create an Account to see details.
Loyalty
We chose to go with Epic because we wanted to take everything off legacy systems and operate on a...
Login or Create an Account to see details.
Loyalty, Product
Epic's system is our key frontline system. We expect to use it for as long as we can. There are...
Login or Create an Account to see details.
Loyalty
We are still relatively early on the consolidation and optimization journey. Healthcare is moving...
Login or Create an Account to see details.
Culture, Value
Epic is transparent with their charges. Whether the charges are fair is another matter. But at least...
Login or Create an Account to see details.
Product, Value
What I value most about the product is how it brings clinical information into one place and makes...
Login or Create an Account to see details.
Product
One opportunity for the solution has to do with usability and cognitive load. The system is...
Login or Create an Account to see details.
Product
One change for the vendor would be stronger support for frontline configuration and rapid iteration....
Login or Create an Account to see details.
Relationship, Product
Epic’s biggest strength is the depth of partnership that they build with organizations. The teams...
Login or Create an Account to see details.
Relationship, Product
Epic is still not meeting some of the national requirements that are coming out. Integration with...
Login or Create an Account to see details.
Product
With Epic, my medical equivalent receives information that I do not receive, and that reflects a...
Login or Create an Account to see details.
Product
When Epic's system came to our organization, we had multiple systems that required separate logins...
Login or Create an Account to see details.
Product
If the decision were up to us, we would want to improve our usability, the depth of the modules, and...
Login or Create an Account to see details.
Product
Epic is better than MEDITECH, Cerner, and various other vendors. I like the visualization of data...
Login or Create an Account to see details.
Operations
Epic’s training program for IT people is good. My main concern is equity across professions. The...
Login or Create an Account to see details.
Value
Transparency with cost is sometimes a bit of an issue with Epic. We are currently in the process of...
Login or Create an Account to see details.
Operations
The training tools that Epic provides and the ability for our clinicians to engage in training are...
Login or Create an Account to see details.
Relationship
I have a very good relationship with our Epic colleagues. They are always available and very...
Login or Create an Account to see details.
Loyalty, Product
Ultimately, EpicCare Inpatient EHR is core to everything that we do now. The solution is integral to...
Login or Create an Account to see details.
Loyalty
Epic clearly spends a lot of time demonstrating up-and-coming developments. Sometimes those...
Login or Create an Account to see details.
Loyalty
When we decided to go with Epic, we certainly knew we had to digitize, and we wanted the best for...
Login or Create an Account to see details.
Relationship, Product
Epic has an excellent and very responsive support network. It is one effective system with...
Login or Create an Account to see details.
Value
EpicCare Inpatient EHR is eye-wateringly expensive. I would love to have a lot more money, but it is...
Login or Create an Account to see details.
Relationship
As far as our partnership goes, Epic is so closely involved. They are emphatically focused on how to...
Login or Create an Account to see details.
Loyalty, Product, Value
The system has been a massive culture shock, but I'm a massive enthusiast. I have really enjoyed it...
Login or Create an Account to see details.
Culture
With Epic, we feel like we are on a journey, and the journey is a sales pitch as well. They want to...
Login or Create an Account to see details.
Relationship, Operations
Epic's people are experts at implementations. The vendor is extremely involved in the ongoing...
Login or Create an Account to see details.
Relationship, Product
We are still working on our regulatory and reporting stuff. Epic meets most local needs for that....
Login or Create an Account to see details.
Loyalty, Product
The challenge in healthcare is the signal-to-noise ratio. If I am rounding, I can generate more data...
Login or Create an Account to see details.
Value
Epic is not cheap, especially with the change orders. We asked them to build something, and it is so...
Login or Create an Account to see details.
Relationship, Product
The feedback we get from customers very often is that Epic is built for US customers and the US...
Login or Create an Account to see details.
Culture, Relationship
In general, Epic is really responsive. There are also bumps in the road. The contacts I’m usually...
Login or Create an Account to see details.
Operations
One big surprise was that Epic really didn't know how to have successful go-lives. The actual...
Login or Create an Account to see details.
Value
Epic's price comes out of a black box, and we have one way to react, which is to accept it, because...
Login or Create an Account to see details.
Relationship, Operations
The Epic people we work with are very nice and intelligent, and they have a good attitude. I'm happy...
Login or Create an Account to see details.
Relationship, Operations
The application coordinator training for Epic is great. Epic has their flaws, but they are the best...
Login or Create an Account to see details.
Relationship, Operations
Epic sent a bunch of nice young people from the US who had probably never been abroad. Those people...
Login or Create an Account to see details.
Operations
The people from Epic didn’t have a clue. They taught us to do what they did in the US, and it led us...
Login or Create an Account to see details.
Relationship
We build everything we can by ourselves, and if we need development, then we ask for it. Usually, we...
Login or Create an Account to see details.
Loyalty, Product
The data privacy issues make the solution not quite so highly usable. There is a lack of...
Login or Create an Account to see details.
Product
Epic has done a lot of development for us, but the configuration is done by our application...
Login or Create an Account to see details.
Loyalty
We are having an upgrade, and I don’t expect there to be a great difference. The upgrade will give...
Login or Create an Account to see details.
Relationship
I have a regular catch-ups with an executive, and I find those enormously helpful.
Login or Create an Account to see details.
Loyalty, Relationship
We are extending our instance to other hospitals. I think the most important thing is for Epic to...
Login or Create an Account to see details.
Product
Our first priority is the comprehensive nature of the system and the ability to access all aspects...
Login or Create an Account to see details.
Product, Value
EpicCare Inpatient EHR is a good product. I don't think I can recommend a better EHR.
Login or Create an Account to see details.
Relationship, Operations
The implementation services for Epic are very good. They have very good support. We have good...
Login or Create an Account to see details.
Relationship, Product
Epic needs to better understand the European context and needs. Of course, we work kind of...
Login or Create an Account to see details.
Product
Our experience was always positive with Epic. If I had a wish, I would say Epic needs a European...
Login or Create an Account to see details.
Relationship
The thing I like most about Epic is the unique collaboration they have. Everything is mostly...
Login or Create an Account to see details.
Relationship, Operations
Epic needs to reduce the need for customer-side validation during AI implementations, provide better...
Login or Create an Account to see details.
Relationship, Product
Partnership, development capacity, and flexibility are some of Epic's strongest qualities. I like...
Login or Create an Account to see details.
Product, Value
Compared to their competitors, Epic's system is insanely expensive, and we aren't taking full...
Login or Create an Account to see details.
Relationship
We have a local Epic presence here for support, so we have people on the ground.
Login or Create an Account to see details.
Operations
Epic could make their training better by making it more pertinent to our country. The vendor is...
Login or Create an Account to see details.
Operations, Product
The feedback we have gotten from our users is that EpicCare Inpatient EHR isn't very intuitive. It...
Login or Create an Account to see details.
Loyalty, Relationship, Product
EpicCare Inpatient EHR meets nearly all of our local needs. Epic has been working hard to meet those...
Login or Create an Account to see details.
Loyalty, Product
For MyChart, there are certain features that we have needed and been waiting for for years. We still...
Login or Create an Account to see details.
Relationship, Product
The things that I like the most about the vendor are their abilities to quickly execute things and...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Epic's biggest opportunity for improvement is enhancing the system's usability for the European market....
Login or Create an Account to see details.
Relationship
The vendor's biggest strengths are their innovation, their power to execute, and their engagement....
Login or Create an Account to see details.
Relationship
To improve customer experiences, the vendor could enhance medication workflows and provide certain...
Login or Create an Account to see details.
Relationship, Product
I would like Epic to keep focusing on regional and local needs.
Login or Create an Account to see details.
Relationship, Product
Continual improvement is Epic's strongest quality.
Login or Create an Account to see details.
Product
Epic's strength is their complete solution, development, and user-friendliness. I like the stability...
Login or Create an Account to see details.
Product
Further integration and interoperability are an area of improvement for Epic. They could also change...
Login or Create an Account to see details.
Operations, Product
The greatest opportunity to improve EpicCare Inpatient EHR would be through adaptation to European...
Login or Create an Account to see details.
Relationship
Epic provides excellent support and a complete healthcare platform. I like the flexibility of the product....
Login or Create an Account to see details.
Relationship, Product
Epic's strengths are their focus on R&D and the continual development of their products. I like that...
Login or Create an Account to see details.
Product
EpicCare Inpatient EHR is a great product, but the visual interface needs improvement to make the...
Login or Create an Account to see details.
Product
What is new for us in the Epic environment is EpicCare Inpatient EHR working with non-English,...
Login or Create an Account to see details.
Operations
Epic does a pretty good job of training people in the system. The problem is that EpicCare Inpatient...
Login or Create an Account to see details.
Loyalty, Value
We have not yet received our money's worth with EpicCare Inpatient EHR. When we put out the project,...
Login or Create an Account to see details.
Relationship, Product
I would absolutely recommend Epic. Everybody who wants to really get in the future and have a...
Login or Create an Account to see details.
Relationship
I was really impressed with Epic. It surprised me that Epic had such forthcoming, knowledgeable, and...
Login or Create an Account to see details.
Relationship, Product
When we started out with EpicCare Inpatient EHR, we had some ambitious goals that required some work...
Login or Create an Account to see details.
Relationship
We have regular meetings with our Epic TS people. We have Sherlock as an online tool, and we have a...
Login or Create an Account to see details.
Loyalty, Relationship, Product
We did some regular surveys on user satisfaction with EpicCare Inpatient EHR, and we still have many...
Login or Create an Account to see details.
Operations, Product
There are certain functions in EpicCare Inpatient EHR that need a lot of clicks due to regulatory...
Login or Create an Account to see details.
Relationship
Epic meets with leaders on a regular basis. Epic has a true partnership arrangement with our...
Login or Create an Account to see details.
Product, Value
I wish that Epic had bidirectional FHIR APIs and that we didn't need to pay for each one. Epic...
Login or Create an Account to see details.
Product
I like the integration possibilities that EpicCare Inpatient EHR has with other systems.
Login or Create an Account to see details.
Product
The system's UI could have more flexibility.
Login or Create an Account to see details.
Relationship
Some of Epic's strengths are thinking along with us and collaborating with us.
Login or Create an Account to see details.
Operations
Epic’s training is provided for the foundation system, but not for the way we have adapted the...
Login or Create an Account to see details.
Value
EpicCare Inpatient EHR is very expensive. I'm sure we have made the right choice, and it is worth it...
Login or Create an Account to see details.
Relationship
Epic keeps all their promises, but the timeline is sometimes too long. They do a lot of development,...
Login or Create an Account to see details.
Relationship
We are quite satisfied with EpicCare Inpatient EHR, mainly due to the fact that there is a very...
Login or Create an Account to see details.
Product
EpicCare Inpatient EHR is a very powerful tool. It is a bit too complex. Complexity makes it...
Login or Create an Account to see details.
Product
EpicCare Inpatient EHR is good. Epic's usage is great for helping physicians' efficiency with tools,...
Login or Create an Account to see details.
Relationship
Epic has a very good ticketing portal where we can chat, document issues, and have long-term...
Login or Create an Account to see details.
Loyalty, Product
Data protection is definitely more important in our region. There are a couple of solutions that we...
Login or Create an Account to see details.
Product
With Epic, we have faced challenges linked to the fact that we are their only customer in the area....
Login or Create an Account to see details.
Relationship
I have had a good experience with Epic. Epic provides very good support. Epic’s support team is in...
Login or Create an Account to see details.
Operations, Product
EpicCare Inpatient EHR is very good quality. Epic’s implementation services and upgrades are very...
Login or Create an Account to see details.
Operations
Epic’s training is very American. We configure our software, so our workflow differs from that of...
Login or Create an Account to see details.
Relationship, Product
EpicCare Inpatient EHR is quite a large software. EpicCare Inpatient EHR has a very nice portal with...
Login or Create an Account to see details.
Relationship
Epic is extremely supportive. They are really easy to work with. One executive in particular has...
Login or Create an Account to see details.
Operations
I would recommend Epic but with caveats. Any learning Epic provides from implementation to...
Login or Create an Account to see details.
Operations, Product
With regard to reporting, Epic is really struggling to get data out of the system and to build...
Login or Create an Account to see details.
Value
Epic avoids charging for every little thing. They work with us. At the moment, there is rarely a...
Login or Create an Account to see details.
Operations
The implementation for me and my organization rated at the top of the scale, but the upgrades could...
Login or Create an Account to see details.
Product
In terms of EpicCare Inpatient EHR meeting all our needs today, some of the problems are our fault....
Login or Create an Account to see details.
Relationship, Product
A recent issue is about students and employee records. We can only have one Epic account per person,...
Login or Create an Account to see details.
Loyalty
I was at UGM, and I saw what Epic is working on. I think the things that they are working on are...
Login or Create an Account to see details.
Relationship
Regarding support, Epic is very good. They are very responsive. Epic's executive involvement has...
Login or Create an Account to see details.
Product, Value
The quality of EpicCare Inpatient EHR is good. Setting aside our issues, it is busy, but it is...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout