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EpicCare Inpatient EHR (Global) Commentary
Filtered view: (Europe)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Operations

Epic’s support has been amazing. They are a strategic partner for life. The implementation went...

Mar 2026
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Director

Operations

The workforce side of the implementation has always been the biggest challenge. If I had to do...

Mar 2026
||
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Director

Loyalty

The whole premise of the EPR business case was having an enterprise solution, and there are only a...

Mar 2026
||
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Director

Loyalty

When we evaluated Epic's product, we had hundreds of clinicians and admins in evaluation panels...

Mar 2026
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Director

Operations

Training is one of the areas we always struggle with. The problem is that Epic is fully reliant on...

Mar 2026
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Director

Loyalty, Operations

One area I would have done differently would be controlling points in the organization; we took on...

Mar 2026
||
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Director

Operations, Product

Epic definitely meets nearly all our local needs. Where they fail is the translation. The design is...

Mar 2026
||
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Director

Loyalty

Epic gives us upgrades every few months, but we have decided to take them every several months to...

Mar 2026
||
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Director

Loyalty, Product

We are picking up on AI tools now, but Epic has probably lagged behind because of governance, and...

Mar 2026
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Director

Operations

One piece of feedback for Epic is that their change control during an implementation is nonexistent...

Mar 2026
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Director

Loyalty, Relationship

Epic gives us much more ability to manipulate and build together with them what they are changing...

Mar 2026
||
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Director

Loyalty

We wanted a patient-centric design and a clinical design ability. Those were checkboxes in Epic's...

Mar 2026
||
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Director

Product

The biggest challenge in our region is the understanding that we are not all working in silos at a...

Mar 2026
||
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Director

Culture, Relationship

Epic meets demands, and that is good because they are in our corner. When we want a pragmatic...

Mar 2026
||
(0)
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Director

Value

Epic is fair and transparent with charges. However, the time sometimes it takes the NHS or us as a...

Mar 2026
||
(0)
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CMIO

Relationship

Epic's support is pretty good. That is something we rely on quite a lot. Epic isn't always good at...

Mar 2026
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(0)
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CMIO

Loyalty, Product

At the moment, we are working on things that require a strong response from Epic. We want the...

Mar 2026
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(0)
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CMIO

Loyalty, Product

I wouldn't want to implement Epic's system again, but we wouldn't walk away from Epic. As we extend...

Mar 2026
||
(0)
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CMIO

Value

My advice would be to think about the scale at which the vision is best delivered by a fully...

Mar 2026
||
(0)
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CMIO

Operations

Epic supports us in delivering a training program, but they don't deliver the training program...

Mar 2026
||
(0)
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CMIO

Loyalty

We chose to go with Epic because we wanted to take everything off legacy systems and operate on a...

Mar 2026
||
(0)
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CMIO

Loyalty, Product

Epic's system is our key frontline system. We expect to use it for as long as we can. There are...

Mar 2026
||
(0)
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CMIO

Loyalty

We are still relatively early on the consolidation and optimization journey. Healthcare is moving...

Mar 2026
||
(0)
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CMIO

Culture, Value

Epic is transparent with their charges. Whether the charges are fair is another matter. But at least...

Mar 2026
||
(0)
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CNIO

Product, Value

What I value most about the product is how it brings clinical information into one place and makes...

Mar 2026
||
(0)
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CNIO

Product

One opportunity for the solution has to do with usability and cognitive load. The system is...

Mar 2026
||
(0)
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CNIO

Product

One change for the vendor would be stronger support for frontline configuration and rapid iteration....

Mar 2026
||
(0)
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CNIO

Relationship, Product

Epic’s biggest strength is the depth of partnership that they build with organizations. The teams...

Mar 2026
||
(0)
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CNIO

Relationship, Product

Epic is still not meeting some of the national requirements that are coming out. Integration with...

Mar 2026
||
(0)
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CNIO

Product

With Epic, my medical equivalent receives information that I do not receive, and that reflects a...

Mar 2026
||
(0)
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CNIO

Product

When Epic's system came to our organization, we had multiple systems that required separate logins...

Mar 2026
||
(0)
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CNIO

Product

If the decision were up to us, we would want to improve our usability, the depth of the modules, and...

Mar 2026
||
(0)
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CNIO

Product

Epic is better than MEDITECH, Cerner, and various other vendors. I like the visualization of data...

Mar 2026
||
(0)
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CNIO

Operations

Epic’s training program for IT people is good. My main concern is equity across professions. The...

Mar 2026
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(0)
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Value

Transparency with cost is sometimes a bit of an issue with Epic. We are currently in the process of...

Mar 2026
||
(0)
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Operations

The training tools that Epic provides and the ability for our clinicians to engage in training are...

Mar 2026
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Relationship

I have a very good relationship with our Epic colleagues. They are always available and very...

Mar 2026
||
(0)
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Loyalty, Product

Ultimately, EpicCare Inpatient EHR is core to everything that we do now. The solution is integral to...

Mar 2026
||
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Loyalty

Epic clearly spends a lot of time demonstrating up-and-coming developments. Sometimes those...

Mar 2026
||
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Loyalty

When we decided to go with Epic, we certainly knew we had to digitize, and we wanted the best for...

Mar 2026
||
(0)
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Relationship, Product

Epic has an excellent and very responsive support network. It is one effective system with...

Mar 2026
||
(0)
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Value

EpicCare Inpatient EHR is eye-wateringly expensive. I would love to have a lot more money, but it is...

Mar 2026
||
(0)
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Relationship

As far as our partnership goes, Epic is so closely involved. They are emphatically focused on how to...

Mar 2026
||
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Loyalty, Product, Value

The system has been a massive culture shock, but I'm a massive enthusiast. I have really enjoyed it...

Mar 2026
||
(0)
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Culture

With Epic, we feel like we are on a journey, and the journey is a sales pitch as well. They want to...

Mar 2026
||
(0)
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Relationship, Operations

Epic's people are experts at implementations. The vendor is extremely involved in the ongoing...

Mar 2026
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(0)
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Relationship, Product

We are still working on our regulatory and reporting stuff. Epic meets most local needs for that....

Mar 2026
||
(0)
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Loyalty, Product

The challenge in healthcare is the signal-to-noise ratio. If I am rounding, I can generate more data...

Mar 2026
||
(0)
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VP/Other Executive

Value

Epic is not cheap, especially with the change orders. We asked them to build something, and it is so...

Feb 2026
||
(0)
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VP/Other Executive

Relationship, Product

The feedback we get from customers very often is that Epic is built for US customers and the US...

Feb 2026
||
(0)
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VP/Other Executive

Culture, Relationship

In general, Epic is really responsive. There are also bumps in the road. The contacts I’m usually...

Feb 2026
||
(0)
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VP/Other Executive

Operations

One big surprise was that Epic really didn't know how to have successful go-lives. The actual...

Feb 2026
||
(0)
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VP/Other Executive

Value

Epic's price comes out of a black box, and we have one way to react, which is to accept it, because...

Feb 2026
||
(0)
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VP/Other Executive

Relationship, Operations

The Epic people we work with are very nice and intelligent, and they have a good attitude. I'm happy...

Feb 2026
||
(0)
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VP/Other Executive

Relationship, Operations

The application coordinator training for Epic is great. Epic has their flaws, but they are the best...

Feb 2026
||
(0)
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VP/Other Executive

Relationship, Operations

Epic sent a bunch of nice young people from the US who had probably never been abroad. Those people...

Feb 2026
||
(0)
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VP/Other Executive

Operations

The people from Epic didn’t have a clue. They taught us to do what they did in the US, and it led us...

Feb 2026
||
(0)
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VP/Other Executive

Relationship

We build everything we can by ourselves, and if we need development, then we ask for it. Usually, we...

Feb 2026
||
(0)
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VP/Other Executive

Loyalty, Product

The data privacy issues make the solution not quite so highly usable. There is a lack of...

Feb 2026
||
(0)
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VP/Other Executive

Product

Epic has done a lot of development for us, but the configuration is done by our application...

Feb 2026
||
(0)
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CMO

Loyalty

We are having an upgrade, and I don’t expect there to be a great difference. The upgrade will give...

Nov 2025
||
(0)
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CMO

Relationship

I have a regular catch-ups with an executive, and I find those enormously helpful.

Nov 2025
||
(0)
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CMO

Loyalty, Relationship

We are extending our instance to other hospitals. I think the most important thing is for Epic to...

Nov 2025
||
(0)
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CMO

Product

Our first priority is the comprehensive nature of the system and the ability to access all aspects...

Nov 2025
||
(0)
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CMIO

Product, Value

EpicCare Inpatient EHR is a good product. I don't think I can recommend a better EHR.

Oct 2025
||
(0)
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CMIO

Relationship, Operations

The implementation services for Epic are very good. They have very good support. We have good...

Oct 2025
||
(0)
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CMIO

Relationship, Product

Epic needs to better understand the European context and needs. Of course, we work kind of...

Oct 2025
||
(0)
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CMIO

Product

Our experience was always positive with Epic. If I had a wish, I would say Epic needs a European...

Oct 2025
||
(0)
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CMIO

Relationship

The thing I like most about Epic is the unique collaboration they have. Everything is mostly...

Oct 2025
||
(0)
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Manager

Relationship, Operations

Epic needs to reduce the need for customer-side validation during AI implementations, provide better...

Oct 2025
||
(0)
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Manager

Relationship, Product

Partnership, development capacity, and flexibility are some of Epic's strongest qualities. I like...

Oct 2025
||
(0)
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VP/Other Executive

Product, Value

Compared to their competitors, Epic's system is insanely expensive, and we aren't taking full...

Sep 2025
||
(0)
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VP/Other Executive

Relationship

We have a local Epic presence here for support, so we have people on the ground.

Sep 2025
||
(0)
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VP/Other Executive

Operations

Epic could make their training better by making it more pertinent to our country. The vendor is...

Sep 2025
||
(0)
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VP/Other Executive

Operations, Product

The feedback we have gotten from our users is that EpicCare Inpatient EHR isn't very intuitive. It...

Sep 2025
||
(0)
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VP/Other Executive

Loyalty, Relationship, Product

EpicCare Inpatient EHR meets nearly all of our local needs. Epic has been working hard to meet those...

Sep 2025
||
(0)
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VP/Other Executive

Loyalty, Product

For MyChart, there are certain features that we have needed and been waiting for for years. We still...

Sep 2025
||
(0)
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CMIO

Relationship, Product

The things that I like the most about the vendor are their abilities to quickly execute things and...

Sep 2025
||
(0)
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CMIO

Loyalty, Relationship, Product

Epic's biggest opportunity for improvement is enhancing the system's usability for the European market....

Sep 2025
||
(0)
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CMIO

Relationship

The vendor's biggest strengths are their innovation, their power to execute, and their engagement....

Sep 2025
||
(0)
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CMIO

Relationship

To improve customer experiences, the vendor could enhance medication workflows and provide certain...

Sep 2025
||
(0)
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Manager

Relationship, Product

I would like Epic to keep focusing on regional and local needs.

Sep 2025
||
(0)
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Manager

Relationship, Product

Continual improvement is Epic's strongest quality.

Sep 2025
||
(0)
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CIO

Product

Epic's strength is their complete solution, development, and user-friendliness. I like the stability...

Sep 2025
||
(0)
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CIO

Product

Further integration and interoperability are an area of improvement for Epic. They could also change...

Sep 2025
||
(0)
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Director

Operations, Product

The greatest opportunity to improve EpicCare Inpatient EHR would be through adaptation to European...

Sep 2025
||
(0)
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Director

Relationship

Epic provides excellent support and a complete healthcare platform. I like the flexibility of the product....

Sep 2025
||
(0)
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CIO

Relationship, Product

Epic's strengths are their focus on R&D and the continual development of their products. I like that...

Aug 2025
||
(0)
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CMIO

Product

EpicCare Inpatient EHR is a great product, but the visual interface needs improvement to make the...

Aug 2025
||
(0)
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Analyst/Coordinator

Product

What is new for us in the Epic environment is EpicCare Inpatient EHR working with non-English,...

Jul 2025
||
(0)
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Analyst/Coordinator

Operations

Epic does a pretty good job of training people in the system. The problem is that EpicCare Inpatient...

Jul 2025
||
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Analyst/Coordinator

Loyalty, Value

We have not yet received our money's worth with EpicCare Inpatient EHR. When we put out the project,...

Jul 2025
||
(0)
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Analyst/Coordinator

Relationship, Product

I would absolutely recommend Epic. Everybody who wants to really get in the future and have a...

Jul 2025
||
(0)
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Analyst/Coordinator

Relationship

I was really impressed with Epic. It surprised me that Epic had such forthcoming, knowledgeable, and...

Jul 2025
||
(0)
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Analyst/Coordinator

Relationship, Product

When we started out with EpicCare Inpatient EHR, we had some ambitious goals that required some work...

Jul 2025
||
(0)
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Analyst/Coordinator

Relationship

We have regular meetings with our Epic TS people. We have Sherlock as an online tool, and we have a...

Jul 2025
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

We did some regular surveys on user satisfaction with EpicCare Inpatient EHR, and we still have many...

Jul 2025
||
(0)
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Analyst/Coordinator

Operations, Product

There are certain functions in EpicCare Inpatient EHR that need a lot of clicks due to regulatory...

Jul 2025
||
(0)
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CIO

Relationship

Epic meets with leaders on a regular basis. Epic has a true partnership arrangement with our...

Jul 2025
||
(0)
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CIO

Product, Value

I wish that Epic had bidirectional FHIR APIs and that we didn't need to pay for each one. Epic...

Jul 2025
||
(0)
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Manager

Product

I like the integration possibilities that EpicCare Inpatient EHR has with other systems.

Jul 2025
||
(0)
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Manager

Product

The system's UI could have more flexibility.

Jul 2025
||
(0)
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Manager

Relationship

Some of Epic's strengths are thinking along with us and collaborating with us.

Jul 2025
||
(0)
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CMIO

Operations

Epic’s training is provided for the foundation system, but not for the way we have adapted the...

Jun 2025
||
(0)
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CMIO

Value

EpicCare Inpatient EHR is very expensive. I'm sure we have made the right choice, and it is worth it...

Jun 2025
||
(0)
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CMIO

Relationship

Epic keeps all their promises, but the timeline is sometimes too long. They do a lot of development,...

Jun 2025
||
(0)
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CMIO

Relationship

We are quite satisfied with EpicCare Inpatient EHR, mainly due to the fact that there is a very...

Jun 2025
||
(0)
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CMIO

Product

EpicCare Inpatient EHR is a very powerful tool. It is a bit too complex. Complexity makes it...

Jun 2025
||
(0)
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CMIO

Product

EpicCare Inpatient EHR is good. Epic's usage is great for helping physicians' efficiency with tools,...

Jun 2025
||
(0)
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Manager

Relationship

Epic has a very good ticketing portal where we can chat, document issues, and have long-term...

Jun 2025
||
(0)
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Manager

Loyalty, Product

Data protection is definitely more important in our region. There are a couple of solutions that we...

Jun 2025
||
(0)
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Manager

Product

With Epic, we have faced challenges linked to the fact that we are their only customer in the area....

Jun 2025
||
(0)
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Manager

Relationship

I have had a good experience with Epic. Epic provides very good support. Epic’s support team is in...

Jun 2025
||
(0)
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Manager

Operations, Product

EpicCare Inpatient EHR is very good quality. Epic’s implementation services and upgrades are very...

Jun 2025
||
(0)
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Manager

Operations

Epic’s training is very American. We configure our software, so our workflow differs from that of...

Jun 2025
||
(0)
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Manager

Relationship, Product

EpicCare Inpatient EHR is quite a large software. EpicCare Inpatient EHR has a very nice portal with...

Jun 2025
||
(0)
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CNIO

Relationship

Epic is extremely supportive. They are really easy to work with. One executive in particular has...

Apr 2025
||
(0)
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CNIO

Operations

I would recommend Epic but with caveats. Any learning Epic provides from implementation to...

Apr 2025
||
(0)
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CNIO

Operations, Product

With regard to reporting, Epic is really struggling to get data out of the system and to build...

Apr 2025
||
(0)
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CNIO

Value

Epic avoids charging for every little thing. They work with us. At the moment, there is rarely a...

Apr 2025
||
(0)
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CNIO

Operations

The implementation for me and my organization rated at the top of the scale, but the upgrades could...

Apr 2025
||
(0)
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CNIO

Product

In terms of EpicCare Inpatient EHR meeting all our needs today, some of the problems are our fault....

Apr 2025
||
(0)
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CNIO

Relationship, Product

A recent issue is about students and employee records. We can only have one Epic account per person,...

Apr 2025
||
(0)
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CNIO

Loyalty

I was at UGM, and I saw what Epic is working on. I think the things that they are working on are...

Apr 2025
||
(0)
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CNIO

Relationship

Regarding support, Epic is very good. They are very responsive. Epic's executive involvement has...

Apr 2025
||
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CNIO

Product, Value

The quality of EpicCare Inpatient EHR is good. Setting aside our issues, it is busy, but it is...

Apr 2025
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Director

Relationship, Product

Epic's strength is their involvement with our organization, as well as their willingness to work...

Apr 2025
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Director

Relationship, Product

Epic's biggest opportunity to improve the solution is to include extra testing for new development...

Apr 2025
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