Home chevron icon Global Solutions chevron icon Global (Non-US) chevron icon Acute Care EHR (Global)

EpicCare Inpatient EHR (Global) Commentary
Filtered view: (Europe)

Subject Expert
Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
View Product Scores
View Advanced Filters
Advanced Filters
Region Filters
Europe Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

UK & Ireland EPR 2024: A Look into Suppliers’ Broader Portfolios
UK & Ireland EPR 2024:
A Look into Suppliers’ Broader Portfolios
July 2024
View Report
Middle East & Africa EHR 2024: A Look into Vendors’ Broader Portfolios
View Report
Global (Non-US) EMR Benefits 2023: What Benefits Can You Expect from Your EMR?
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
CMIO

Relationship, Product

There is quite a lot Epic can do better. They are certainly not able to provide everything in our...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Technical support for Epic is very good, and we have had very good executive support.

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

Epic has a massive amount of functionality and possibilities, and that is very exciting.

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship

Epic has a responsive team; however, they can be overly physician focused. The vendor needs a better...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Operations, Product

We are now reaching a point with the system where we can see how its build is too complex for some...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

When we decided to go with Epic, we needed a company that was able to build up the things that we...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

If I have a problem, then I will get the right people from the vendor. I have a very good...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

Something that is really important to us is knowing what is going on with generative and ambient AI....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

One of the big advantages of Epic's system is that it gives us the ability to execute things. After...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

A part of the problem with the system is its design and user experience. One thing that we always...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

EpicCare Inpatient EHR has integration options that work quite well with other Epic sites, but we...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

There are a lot of things to improve in the system. We get reviews, but we miss when the next step...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We are really happy that we have a powerful platform that we can use to steer our organization. We...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The work that Epic is doing with Microsoft and ChatGPT to incorporate AI into their EMR is very...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

Epic does very well in terms of keeping promises because they only promise something when they are...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

EpicCare Inpatient EHR is built very well. The architecture it sits on is sound, and its data is...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

I think Epic needs to do better with monetizing the AI developments that they are putting into the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

My most important feedback for Epic is probably about their Connect model. That model is brilliant,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

What I like most about the product is the great degree of customization and personalization in the product....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The vendor could improve my experience as a customer by doing further work on integrating up- and...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

I would say Epic was very open to adapting their software to most of our local needs and really...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The biggest opportunities for product improvement would be more options for loading data and...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The biggest strength of the vendor is having a sound software architecture that is incredibly well...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

Epic's strongest attribute is the individualization of the product by the end user.

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

I would like to see faster product development that can contribute to our regional market. I would...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

We are still fairly early on the journey. Because everything is integrated onto a single platform...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

We are in a slightly better place than expected at this stage with EpicCare Inpatient EHR; no one...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

Most of EpicCare Inpatient EHR does work as promoted, but the system is still being localized to our...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Culture, Loyalty, Value

Generally, it is certainly far more true than not that Epic keeps promises. It is not quite true...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

During Epic’s initial training, we found their training strategy unimplementable for us, and we...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Epic’s support is pretty good. When we had Epic’s support on-site, things were probably pretty good,...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Epic is the best vendor we work with when we have severe problems with one of their solutions. They...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

Looking at the big picture, we have ups and downs with Epic, but in general, things are fine. When...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

Many of the areas in Epic's foundational system weren't helpful to us. We had to translate all of...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

Our end users haven't been happy with EpicCare Inpatient EHR. They don't like how complex its...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

EpicCare Inpatient EMR meets most of our local needs, but there is still a lot of work to be done to...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty, Relationship

If Epic can do something, they promise to do it, and there is a very good chance that it is going to...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Culture, Value

Epic tries as much as possible to make the contract work for us in terms of not charging us for...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship

Epic has been very helpful and has allowed us to outsource work when we move to new things, like...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Operations

Epic teaches the solution rather than the pathways. As providers, we need the training to be better...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship

Epic had to rewrite how they did certain integrations for us because of our unique approach to what...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

Some people say that one problem of EpicCare Inpatient EHR is that it is so customizable and that...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Product

Epic has turned around some generative AI stuff with ChatGPT, and that has been phenomenal.

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship

If I have an issue with something relating to EpicCare Inpatient EHR, I have a phone number I can...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Culture, Relationship

I would tell someone considering Epic how the vendor has partnered with us to work through our...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship

We very much see Epic as our strategic partner for adoption. The vendor’s technical services people...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship

We might see our other vendors once a year or in contract renewal meetings, and that is it. But Epic...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship

To customize the product more for our country, Epic needs to be more proactive with the changes in...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Product

Epic doesn't have a capability for orthodontics. We have customized a platform a lot from the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

Epic and other vendors' products have limitations when we look at the deep technology. There are no...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

I want Epic to be more open to partnering with strategic vendors that offer best-of-breed solutions....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations, Product

We implemented the product pretty well. I think the caregivers are pretty happy with it. Epic has a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

The good thing about Epic is they only promise what they can deliver. Epic is very transparent, so...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

Epic already had deployments in our region, so the workflows were pretty robust. We didn't have a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The biggest strengths are that the vendor allows us to customize the system to a high degree and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The thing I like most about the product is that there are many options for customization and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The biggest opportunity to improve the product is in ensuring a more seamless transition between...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

To improve our experience as a customer, the vendor could make release notes include more testing...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

One of Epic's main strengths is that they are committed to providing continual updates to the EHR....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I appreciate the flexibility we have in designing EpicCare Inpatient EHR.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic could improve the EHR's ease of use based on directives from the Netherlands and the European Union....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

If Epic could facilitate better connections between the products within their system, that would...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

I like that Epic's EMR is easy to personalize. Its breadth of functionalities makes external...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Operations

I wish Epic provided better guidance across hospitals in our region. I often encounter Epic...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product, Value

Epic could improve by giving better visibility into actions performed by different user profiles. I...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

The reporting and the high degree of personalization are what I like most about the EHR.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic's main strength is their involvement and openness. We appreciate the flexibility of EpicCare...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic could improve their product with unified workflows. They could also optimize the upgrade...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The vendor's training is very expensive. We have training in our region, and virtual training is an...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

In my opinion, EpicCare Inpatient EMR is running okay, but my end users have a different opinion....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

The problem with EpicCare Inpatient EMR is that people don't see that they can make certain reports...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We usually have to do our training for the system ourselves, but that is okay. With everything we...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

I think that the system's ease of use is okay, but some older physicians are terrible with the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We would like Epic to build some more things. However, that can be difficult because we sometimes do...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We can call or email Epic, and we have frequent meetings with them. The people who we work with from...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Product

The thing I like most about EpicCare Inpatient EMR is that end users have a say in it. Epic's...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Product

There are opportunities to improve the way we exchange information with and collaborate with other...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship

The collaboration between Epic and our hospital is going well. We have frequent meetings to discuss...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

We would like to see more development from Epic in terms of mobile applications. One of the great...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

In terms of the product meeting our country’s specific needs, there are some issues around...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

In terms of integration, we have our national network connected. What we don't have but are hoping...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

From a technical point of view, the implementation went very well. But when we are using the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

When we implemented the product, the modules worked in a siloed way. Each area had to create their...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

For the training on the administrative side, the multiweek pathway and amount of registration are...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Value

Epic is doing well at supporting us with our day-to-day needs. They realize that because of the size...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
An Expansive Look at the Middle East EMR Market
14 September 21    |   Everton Santos and Jonathan Christensen
With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 
Article
KLAS article icon
Winning in the Global (non-US) EMR Market
15 May 20    |   Everton Santos and Jonathan Christensen
The Global (non-US) EMR Market Share Report is one of the more labor-intensive reports that KLAS publishes. But for six years, the data in this report has been the best and most easily digestible glob
Article
KLAS article icon
Insights from the Global (non-US) EMR Implementations Report
18 September 19    |   Everton Santos
Traveling to non-US regions, we encountered questions about how well certain vendors do in terms of implementations, costs, scope, go-live timelines, and so on. The concerns mainly centered on clinica
Article
KLAS article icon
A Look at the Global (Non-US) EMR Market Share in 2019
17 June 19    |   Everton Santos
The Global (non-US) EMR Market Share 2019 report is a way for us and providers to understand where other healthcare organizations throughout the world are making their investments in terms of HIT spen
View All Reports
Related Reports
Performance
KLAS article icon
Middle East & Africa EHR 2024
23 February 24    |   Everton Santos and Spencer Corbett
Over the last five years, the Middle East and Africa healthcare IT markets have expanded and evolved. The Middle East has seen consistent energy around EHR investment and digital transformation, with 10–15 purchase decisions being made annually. Energy in Africa has fluctuated year over year, impacted by some very large regional purchase decisions. When selecting an EHR vendor partner for the digital journey, organizations almost always consider other clinical, administrative, and financial functionalities in addition to the core EHR capabilities the vendor provides. This report both provides an update on EHR vendor performance and market share and offers KLAS’ first holistic look at EHR vendors’ broader portfolios in the Middle East and Africa, specifically highlighting the adoption and performance of ancillary EHR modules.
White Paper
KLAS article icon
Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.
Performance
KLAS article icon
Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
Performance
KLAS article icon
European EMR 2022
05 April 22    |   Eder Lagemann and Sidney Tate
In the past few years, there has been significant merger and acquisition (M&A) activity among EMR vendors who market in Europe as well as significant purchasing activity by healthcare organizations, creating one of the world’s most dynamic EMR markets. From 2016–2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities (comprehensive data for 2021 purchases not yet available). Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent market energy of European EMR vendors and evaluates which are best meeting customer needs in this competitive market.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​