EpicCare Inpatient EHR (Global) Commentary
Filtered view: (Europe)

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Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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User Commentary

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VP/Other Executive

Relationship, Product

Epic is the best vendor we work with when we have severe problems with one of their solutions. They...

Feb 2024
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VP/Other Executive

Culture

Looking at the big picture, we have ups and downs with Epic, but in general, things are fine. When...

Feb 2024
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VP/Other Executive

Operations, Product

Many of the areas in Epic's foundational system weren't helpful to us. We had to translate all of...

Feb 2024
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VP/Other Executive

Operations, Product

Our end users haven't been happy with EpicCare Inpatient EHR. They don't like how complex its...

Feb 2024
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CNIO

Product

EpicCare Inpatient EMR meets most of our local needs, but there is still a lot of work to be done to...

Feb 2024
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CNIO

Loyalty, Relationship

If Epic can do something, they promise to do it, and there is a very good chance that it is going to...

Feb 2024
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CNIO

Culture, Value

Epic tries as much as possible to make the contract work for us in terms of not charging us for...

Feb 2024
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CNIO

Relationship

Epic has been very helpful and has allowed us to outsource work when we move to new things, like...

Feb 2024
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CNIO

Operations

Epic teaches the solution rather than the pathways. As providers, we need the training to be better...

Feb 2024
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CNIO

Relationship

Epic had to rewrite how they did certain integrations for us because of our unique approach to what...

Feb 2024
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CNIO

Product

Some people say that one problem of EpicCare Inpatient EHR is that it is so customizable and that...

Feb 2024
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CNIO

Relationship, Product

Epic has turned around some generative AI stuff with ChatGPT, and that has been phenomenal.

Feb 2024
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CNIO

Relationship

If I have an issue with something relating to EpicCare Inpatient EHR, I have a phone number I can...

Feb 2024
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CNIO

Culture, Relationship

I would tell someone considering Epic how the vendor has partnered with us to work through our...

Feb 2024
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CNIO

Relationship

We very much see Epic as our strategic partner for adoption. The vendor’s technical services people...

Feb 2024
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CNIO

Relationship

We might see our other vendors once a year or in contract renewal meetings, and that is it. But Epic...

Feb 2024
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CNIO

Relationship

To customize the product more for our country, Epic needs to be more proactive with the changes in...

Feb 2024
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CNIO

Relationship, Product

Epic doesn't have a capability for orthodontics. We have customized a platform a lot from the...

Feb 2024
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VP/Other Executive

Loyalty, Relationship, Product

Epic and other vendors' products have limitations when we look at the deep technology. There are no...

Dec 2023
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VP/Other Executive

Loyalty, Relationship, Product

I want Epic to be more open to partnering with strategic vendors that offer best-of-breed solutions....

Dec 2023
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VP/Other Executive

Relationship, Operations, Product

We implemented the product pretty well. I think the caregivers are pretty happy with it. Epic has a...

Dec 2023
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VP/Other Executive

Culture

The good thing about Epic is they only promise what they can deliver. Epic is very transparent, so...

Dec 2023
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VP/Other Executive

Relationship, Operations

Epic already had deployments in our region, so the workflows were pretty robust. We didn't have a...

Dec 2023
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Manager

Product

The biggest strengths are that the vendor allows us to customize the system to a high degree and...

Dec 2023
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Manager

Product

The thing I like most about the product is that there are many options for customization and...

Dec 2023
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Manager

Product

The biggest opportunity to improve the product is in ensuring a more seamless transition between...

Dec 2023
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Manager

Relationship, Operations

To improve our experience as a customer, the vendor could make release notes include more testing...

Dec 2023
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Director

Relationship, Value

One of Epic's main strengths is that they are committed to providing continual updates to the EHR....

Nov 2023
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Director

Product

I appreciate the flexibility we have in designing EpicCare Inpatient EHR.

Nov 2023
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Director

Product

Epic could improve the EHR's ease of use based on directives from the Netherlands and the European Union....

Nov 2023
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Director

Relationship, Product

If Epic could facilitate better connections between the products within their system, that would...

Nov 2023
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CMIO

Product

I like that Epic's EMR is easy to personalize. Its breadth of functionalities makes external...

Nov 2023
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CMIO

Relationship, Operations

I wish Epic provided better guidance across hospitals in our region. I often encounter Epic...

Nov 2023
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CMIO

Relationship, Product, Value

Epic could improve by giving better visibility into actions performed by different user profiles. I...

Nov 2023
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CMIO

Product

The reporting and the high degree of personalization are what I like most about the EHR.

Nov 2023
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Director

Relationship, Product

Epic's main strength is their involvement and openness. We appreciate the flexibility of EpicCare...

Nov 2023
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Director

Relationship, Product

Epic could improve their product with unified workflows. They could also optimize the upgrade...

Nov 2023
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Analyst/Coordinator

Operations

The vendor's training is very expensive. We have training in our region, and virtual training is an...

Nov 2023
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Analyst/Coordinator

Operations, Product

In my opinion, EpicCare Inpatient EMR is running okay, but my end users have a different opinion....

Nov 2023
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Analyst/Coordinator

Operations, Product

The problem with EpicCare Inpatient EMR is that people don't see that they can make certain reports...

Nov 2023
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Analyst/Coordinator

Loyalty

We usually have to do our training for the system ourselves, but that is okay. With everything we...

Nov 2023
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Analyst/Coordinator

Operations, Product

I think that the system's ease of use is okay, but some older physicians are terrible with the...

Nov 2023
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Analyst/Coordinator

Product

We would like Epic to build some more things. However, that can be difficult because we sometimes do...

Nov 2023
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Analyst/Coordinator

Relationship

We can call or email Epic, and we have frequent meetings with them. The people who we work with from...

Nov 2023
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CNIO

Relationship, Product

The thing I like most about EpicCare Inpatient EMR is that end users have a say in it. Epic's...

Nov 2023
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CNIO

Relationship, Product

There are opportunities to improve the way we exchange information with and collaborate with other...

Nov 2023
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CNIO

Relationship

The collaboration between Epic and our hospital is going well. We have frequent meetings to discuss...

Nov 2023
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CIO

Loyalty, Product

We would like to see more development from Epic in terms of mobile applications. One of the great...

Nov 2023
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CIO

Product

In terms of the product meeting our country’s specific needs, there are some issues around...

Nov 2023
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CIO

Loyalty, Product

In terms of integration, we have our national network connected. What we don't have but are hoping...

Nov 2023
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CIO

Operations

From a technical point of view, the implementation went very well. But when we are using the...

Nov 2023
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CIO

Operations

When we implemented the product, the modules worked in a siloed way. Each area had to create their...

Nov 2023
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CIO

Operations

For the training on the administrative side, the multiweek pathway and amount of registration are...

Nov 2023
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CIO

Relationship, Value

Epic is doing well at supporting us with our day-to-day needs. They realize that because of the size...

Nov 2023
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Director

Loyalty, Product

The system can get too complicated sometimes. However, it is still probably way above average...

Aug 2023
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Director

Culture, Relationship

Our relationship with Epic is good. The vendor really excels in how they treat their customers. Our...

Aug 2023
||
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CNIO

Product

EpicCare Inpatient EMR took our organization from a very digitally inept organization to a quite...

Jun 2023
||
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CNIO

Product

We have really struggled with some of the NHS-specific data sets and reporting within EpicCare...

Jun 2023
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CNIO

Loyalty, Product

We are really trying to focus on more of the cultural change within our organization. We have a...

Jun 2023
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CNIO

Relationship, Operations

Epic is really great at driving us on the journey to the go-live. However, we have had to pick up...

Jun 2023
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CNIO

Product

One thing that we love about Epic's system is the fact that it is a single database. As we...

Jun 2023
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CNIO

Product, Value

Personalization and customization within EpicCare Inpatient EMR have absolutely been key to some of...

Jun 2023
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CNIO

Loyalty, Relationship

Epic is starting to be much more responsive to some of the unique demands that are coming from our...

Jun 2023
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CNIO

Relationship

Epic still feels like a partner and is there when we need them, and that is absolutely great. Epic...

Jun 2023
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Manager

Relationship, Product

Epic's strength is innovation. The thing I like most about the product is the versatile workflow support....

May 2023
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Manager

Relationship

The biggest opportunity for improvement is the support of care in our region. Epic could add...

May 2023
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Director

Product

The system has good integration, so we have a mutual record viewer. The viewer does health...

May 2023
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Director

Culture, Product

Some IT things in the system are portrayed as easier to fix than they really are; there are some...

May 2023
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Director

Operations

The hyperdrive upgrade has been much more onerous than the vendor expected it to be. That has been...

May 2023
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CNIO

Product

We recommend Epic's system to nearly every single organization we talk to. There are a few...

May 2023
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CNIO

Loyalty

We are very satisfied with Epic. We have very clear delivery plans for the future, and everybody is...

May 2023
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CNIO

Loyalty, Relationship, Product

We would like to see more of an understanding of the global market and the global healthcare...

May 2023
||
(0)
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CNIO

Product

EpicCare Inpatient EMR has been a game changer for how we interoperate, not just internally but also...

May 2023
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CNIO

Relationship

Epic is pretty responsive. When we have a question, we get answers within a couple of hours. If...

May 2023
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CNIO

Operations, Value

There is still some work to do to drive tangible outcomes, but we are getting there. We are still...

May 2023
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