EpicCare Inpatient EHR Commentary
Filtered view: (Large - Over 400 Beds)
Subject Expert
Tyson Blauer
Insights Director
Commentary Summary
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User Commentary
Product
EpicCare Inpatient EHR is sometimes hard for me to navigate. We just did an upgrade, and that...
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Product
EpicCare Inpatient EHR is the most used EHR in our area. That makes it a little easier to use than...
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Relationship
We always have to put in a ticket with Epic's customer support. If we are on the phone with them, we...
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Relationship, Operations, Product
So far, the Epic updates and releases that we have gotten and the processes around those have been...
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Relationship
Epic is very accessible, and we have a good structure for support as well as some escalation paths.
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Product
Not just anyone can connect with Epic's system. Other systems have to be from valid third parties...
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Loyalty, Product
Fetal monitoring and breast-milk tracking are two things that we would like Epic to develop...
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Loyalty
We are doing an EHR optimization, so in the future, I expect us to have optimized our Epic EHR...
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Loyalty, Operations
We are in the stabilization phase with Epic's system, so there is a lot of learning and putting our...
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Relationship, Value
Epic does pretty well at driving tangible outcomes. Part of our challenge is that we have not...
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Product
We find little bugs periodically, but EpicCare Inpatient EHR works well and is pretty easy. I like...
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Operations, Product
I have found that with the ease of use of EpicCare Inpatient EHR, there is a big difference...
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Loyalty
There are a couple of third-party applications that should be part of EpicCare Inpatient EHR, like a...
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Relationship
I can watch our Sherlock logs to see my problems being listed and to see whether they are being...
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Culture
When we first started with Epic, we had individual licenses because we had several hospitals,...
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Relationship, Product
Epic is very responsive with upgrades. They have four updates a year, and we can choose what we want...
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Relationship, Product
Epic has supported us quite a bit with interoperability. We recently did a pump integration, and...
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Relationship
Epic has been very responsive in trying to meet all the commitments that they have made, and they...
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Value
If Epic moved their systems to the cloud, then we wouldn't have to fight for people to manage the...
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Relationship, Product
Epic needs to have an open mind. They still have two data centers and a third one on the ground when...
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Relationship
There is only one company that I would give an 11 out of 10, and that is Epic. I love them to death....
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Relationship, Value
Affordability, timing, and buget understanding are very important for Epic. Epic is bringing in AI...
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Relationship, Operations
Epic needs to improve their implementations and their technical support. The skills of Epic's old...
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Relationship, Product
My major complaint with Epic is that their problem list is really messy. There has to be a better...
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Relationship, Operations
Epic could have more embedded professionals for training. When we have issues, we don't know who to...
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Product
There are always vendors out there that say they can do different things. It would be great if those...
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Operations
Overall, I like Epic's upgrades. However, the education for the rollouts is a little tough because...
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Operations, Product
I would say that Epic's delivery of new technology is at the top of the scale because Epic does push...
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Product
EpicCare Inpatient EHR is stable. We have satisfied end users, though they don't like that we make...
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Relationship, Operations
Epic does a really good job with training. We have frequent technical support meetings with Epic, so...
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Loyalty, Product
One reason we went with EpicCare Inpatient EHR was that the system was touted by Epic and others as...
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Product
EpicCare Inpatient EHR integrates with our laboratory services vendor, payer systems, and coding...
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Product
While it is often said that Epic's EMR solutions are the Cadillacs of EMRs, EpicCare Inpatient EHR...
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Value
Epic avoids charging for every little thing. They charge us what we expect to be charged. I don't...
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Relationship, Value
EpicCare Inpatient EHR is the best EHR out there. All our physicians are happy with it. Epic...
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Product
Every time we talk to end users about EpicCare Inpatient EHR, medication reconciliation is always...
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Operations, Product
I would tell a peer or friend to go with a foundation build of Epic's system and not to try to make...
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Relationship
We get a new technical solutions engineer (TS) every once in a while, and it is hard to train the...
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Relationship
Epic doesn’t overpromise, and we have good communication and a good working relationship with them....
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Loyalty
I am really looking forward to the development that Epic is putting forth in the nursing realm....
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Value
Epic does a really good job of not nickel-and-diming us for the most part, but we have seen more of...
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Product
There are a lot of clicks in EpicCare Inpatient EHR, but that isn't all necessarily Epic's fault....
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Relationship
Epic has had some turnover in their technical services (TS) team, so we have gotten some newer...
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Product
I would buy EpicCare Inpatient EHR again; I don’t see anything else being up to the same standard....
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Relationship
Across the board, most customer support people from Epic are great. With any Sherlock request I put...
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Culture, Relationship, Operations
Epic tends to overestimate how quickly they can do things. We recently added some more solutions...
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Product
We switched to a weeknight for Epic upgrades because when we did upgrades on the weekend, we had to...
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Operations, Value
I regularly attend some of Epic’s upgrade overviews, development previews, and stuff like that. The...
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Relationship, Operations, Product
There have been a couple of random times when Epic has said that they can do things, but then they...
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Relationship, Product
Since Hyperdrive went in, EpicCare Inpatient EHR has been a lot faster. However, we saw an abundance...
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Relationship, Operations
Anytime we log on and Epic has changed something, they have a little video we can watch, but Epic...
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Loyalty, Product
We have a hospital-at-home program, and Epic is supposedly going to be more friendly around doing...
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Relationship, Value
Epic is a good partner to work with. They are necessarily complex. Epic’s blanket fee is...
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Loyalty, Product
We still have some challenges when Epic changes things, but overall, the product is pretty...
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Relationship, Product
EpicCare Inpatient EHR is a good product. It is getting our organization to a better place. We...
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Operations
What I would share with a peer or friend about this solution is that they shouldn't work in silos....
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Loyalty, Value
The product is a lot of money, but we have more insight today about things that we didn't have...
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Relationship, Operations, Product
Epic is getting better with their overall product quality. We are very aware of what is coming with...
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Operations
Epic didn't do the training for EpicCare Inpatient EHR; we did, but there definitely were some...
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Relationship
As much as possible, we are using Epic's solutions, and we are trying to get to Epic solutions for...
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Product
Epic is just better. Once an organization gets acclimated to Epic's systems, they have a common user...
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Operations
We did our own training, but Epic supplied a lot of good content.
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Product
The system's usability is a little lower for the inpatient area, and that is probably due to the...
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Loyalty, Operations, Product
Epic can't be perfect. They have to have some room to grow. There are some reporting opportunities...
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Relationship
Epic's support is bar none. I have worked with other vendors in the past. Even extremely early in...
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Value
No other enterprise software suite in our environment operates like Epic's system. We wonder why...
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Culture
People understood that we signed an enterprise agreement with Epic, and to some extent, our license...
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Relationship
Epic is pretty responsive. They are also proactive, but sometimes, they are too proactive in...
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Relationship, Value
The system costs a lot of money, and we are the ones doing the building and updating. A lot of...
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Product
With the amount of information that is available to end users in Epic's systems, the whole picture...
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Operations, Product
There is a lot in Epic's systems that end users have to learn, and it is very difficult for them to...
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Product
There definitely are clunky workflows in EpicCare Inpatient EHR, and people complain about little...
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Loyalty, Product
EpicCare Inpatient EHR does a lot, and Epic continues to improve it. There is a lot that we do that...
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Relationship
Some of the most interesting conversations I have with Epic involve how they interact with small...
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Loyalty, Operations, Product
Epic's system is a huge beast. That is the best way of putting it. The old EHR I was on was very...
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Loyalty, Value
Part of the decision to go to Epic was the cost. The cost was going to be pretty similar because we...
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Operations
Anytime we change a system that we had for years, there is a learning curve, but our Epic...
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Value
Epic is charging us more for little things, like interfaces and nuances. We get nickel-and-dimed on...
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Product
The customization for EpicCare Inpatient EHR has really increased over the years, and that has...
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Culture, Value
Epic tends to want to charge us for each incremental piece. They try to bundle things, but Epic is...
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Product
Epic has done a great job with interoperability. They are better at it than many other vendors. I...
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Product
EpicCare Inpatient EHR could have a little bit more flexibility around clinical decision support and...
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Product
Some strengths are how Epic approaches patient care teams with the system, the patient list...
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Value
EpicCare Inpatient EHR is a good product. It has lots of bells and whistles. But with Epic,...
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Relationship, Product
I would say that Epic does a good job of trying to improve workflow and content while slogging...
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Relationship, Product
I strongly suggest that Epic get with the American Academy of Pediatrics and the American Academy of...
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Relationship
Epic has made some minor improvements in being a little more flexible in working with the providers...
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Product, Value
Epic's platform is still the best in the business today. It is still too expensive, but it is like...
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Loyalty, Relationship
I don't have a lot of hope that Epic is going to get to a perfect rating 12 months from now in terms...
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Relationship, Operations
Epic is a good partner. We are happy with them. They honor their commitments. They approach...
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Product
Secure Chat is one of EpicCare Inpatient EHR's biggest strengths. I love that Secure Chat allows us...
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Loyalty, Product
I know the reasoning for it, but I don't like that the views for every entity in EpicCare Inpatient...
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Product
EpicCare Inpatient EHR is a really good system, and it works very well. It is very enhanced. The...
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Relationship, Product
Epic's development time sometimes takes a little while, especially for big stuff that we are asking...
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Culture, Value
Epic has very well-managed expectations and doesn't overpromise. Although the solution is expensive,...
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Product
Sometimes I feel like I can't find certain screenings in EpicCare Inpatient EHR, but I think it is...
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Operations, Product
EpicCare Inpatient EHR is the only EHR that I have worked with. The vast majority of our regional...
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Operations
The implementation of EpicCare Inpatient EHR went very well. The key thing is that we did a huge...
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Loyalty, Product
We now have EpicCare Inpatient EHR across our entire system. It was very fragmented before, and we...
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Loyalty, Product
There are still a few little things that Epic is working on to help us with some of our mobile...
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Product
Epic is always on top of innovation. I like the product's ease of use. It has great functionality...
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Loyalty, Relationship, Product
Epic has a road map for integrating AI, and their partnership with Microsoft is really opening up a...
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Relationship, Operations
EpicCare Inpatient EHR has a ton of great places where we can go to get information, so it is...
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Relationship, Product
There are good updates for EpicCare Inpatient EHR that are meeting our needs as Epic continues to...
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Loyalty, Product
Epic is improving some their modules that haven't been very good in the past. One of those is...
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Product
We need some improvements in EpicCare Inpatient EHR. We still use external systems to really analyze...
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Culture, Value
Epic charges for every little thing. I would like to see the price per hour come down. It would be...
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Relationship, Operations
Epic executives are very involved in the rollout. Our BFF and our technical services coordinator are...
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Operations, Product
EpicCare Inpatient EHR is just so big. There is so much to learn, so we can't possibly go to all the...
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Culture, Relationship
Organizations need to partner with the vendor and push for what they want. If organizations are part...
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Operations, Product
We have used other EMRs, and I think that the way that EpicCare Inpatient EMR is set up requires a...
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Operations, Product
I would like better integration of the different how-to instructions within the solution itself so...
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Value
EpicCare Inpatient EHR really is a great product, but I think that Epic thinks that it is the most...
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Operations, Product
We are probably behind in upgrades because nobody wants to be on the most current version because...
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Value
Epic charges for everything they possibly can. There are overcharges that I don't appreciate. During...
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Product
The last upgrade that we did was good. I like EpicCare Inpatient EHR, and the integration of the...
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Value
Epic is charging for every little thing. That is my understanding. I'm not on the billing side. I'm...
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Product
Ease of use depends on a lot of stuff, but in general, EpicCare Inpatient EHR is pretty easy and...
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Relationship
The support for Epic's system is layered in tiers. End users don't have direct access to the Epic...
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Culture, Loyalty, Relationship
Epic keeps promises when they say they are going to release things. They are instilling a lot of AI...
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Operations
Within our health system, everything is on a budget. We have internal subject matter experts who...
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Operations, Product
Epic's upgrades are like well-oiled machines. We also have Epic's foundation system. We don't have a...
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Relationship
Epic is open, honest, and transparent about how the product will work. Epic is also really good at...
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Operations, Product
The system's ease of use can be a double-edged sword. It is difficult for us to keep up with...
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Value
In terms of technology costs, Epic doesn't necessarily think about the little people. They tend to...
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Value
One area of opportunity with Epic is for them to continue to process throughout the AI space. There...
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Relationship, Product
In 2025, I think Epic needs to focus on 50/50 relationships and feature functionalities to maximize...
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Relationship, Value
The system is very expensive, but its uptime is where it needs to be. The vendor's responsiveness...
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Relationship, Operations
In terms of Epic's implementation team, we have had some really, really great people and some...
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Relationship, Value
The communication that Epic provides is unparalleled, so we are actually a little spoiled. Epic sets...
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Product
Our users are very happy with the system's uptime. They are so happy that we are talking about maybe...
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Relationship, Value
I would absolutely buy Epic's system again. I am familiar with Cerner's systems, and I am an Epic...
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Relationship
The good news is that Epic is really engaged, but that is also the bad news. They really advocate...
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Loyalty, Product
Epic could improve the QA process for their code. They have taken a lot of heat over the last year....
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Relationship
A strength of EpicCare Inpatient EHR is that it is very comprehensive. Epic has multiple modules...
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Loyalty, Product
Our definition and a vendor's definition of a reasonable time frame are always a little different. I...
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Culture, Value
Epic absolutely does avoid charging for every little thing. We don't get charges per ticket or for...
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Loyalty
We only take upgrades of EpicCare Inpatient EHR every so often. We are part of a health system. The...
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Loyalty, Product
We would like to see more integration with EpicCare Inpatient EHR because there are labs, imaging...
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Operations, Product
Epic revamped the results review screens and activity of EpicCare Inpatient EHR with Hyperdrive. It...
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Relationship
I don't agree with everything Epic does because they are a little too parental sometimes, but they...
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Value
Epic is pretty up front with charges, and we pay them a lot of money up front. When we first started...
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Value
As we add a module, we add costs, and that adds costs to the system's service and maintenance. A lot...
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Relationship, Product
Epic is the king and queen of interoperability, or so they say. I think Epic does a pretty good job...
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Loyalty, Product
Our clinical satisfaction scores are getting better, but that is predicated on education and the...
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Loyalty, Relationship
Until I actually started working for an organization that was an Epic customer, I didn't understand...
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Loyalty, Relationship, Product
Epic continues to advance the ball. They are right up there with their use of AI, and their...
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Relationship
When I call an Epic helpline, I get somebody internally, and they answer my question. I don't talk...
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Relationship, Product
For EpicCare Inpatient EHR, we actually have a CDI program where people go around to the hospital...
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Operations
With EpicCare Inpatient EHR, we had a lot of training, but most of it was internal. When we launched...
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Product
We have made some tweaks to EpicCare Inpatient EHR to make it work with our workflow. We haven't...
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Relationship, Product
We have very little downtime with EpicCare Inpatient EHR. Response time and reliability are really...
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Loyalty, Operations
We chose to go with Epic's system because our organization had other Epic systems already. But all...
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Relationship, Product
What sets Epic apart as our leading health system in a certain area is that Epic sets expectations...
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Product
Our current version needs major upgrades to meet our reporting and abstraction needs.
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Operations, Product
Usability could help bridge the gap in EpicCare Inpatient EHR's performance. I just feel like the...
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Relationship, Operations, Product
I have never had issues with Epic's email communication or the pop-ups within the application about...
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Relationship
Epic has a lot of self-service options for customer support; we can log onto a portal and get what...
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Relationship
I really like Epic, but I can’t say that everything they promise is delivered in the timeline they...
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Product
My nurses have had no problems with using EpicCare Inpatient EHR, and we haven't had any issues with...
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Operations
We had somebody here from Epic for a couple of days for training, and we haven’t had anybody here...
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Relationship
Epic has been doing really well with development and meeting our needs. The support that we are...
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Relationship, Product
We haven't been that happy with the tune-ups that we have tried with Epic. The tune-ups are specific...
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Relationship
We had to request that our Epic BFF change because the relationship got a little too comfortable. I...
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Relationship, Product
Epic can do better with integration, and we have some gaps in the dental and pathology areas. Epic...
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Relationship
I don't think that we have had any issues with support. Someone always picks up the phone, and it is...
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Relationship
We don’t actually hear from Epic executives very much, but we have our BFF. Epic delivered what they...
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Culture, Value
Every time I turn around now, I get a new bill from Epic or a new change in the bill that the vendor...
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Operations, Product
We have never had to call Epic out on performance issues for their EHR. Implementations and upgrades...
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Product
The level of integration and added functionality in EpicCare Inpatient EHR is above and beyond other...
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Value
What is keeping EpicCare Inpatient EHR at our organization is the high level of standards within the...
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Product
There are other health systems in town, and they use Epic systems, so the integration is very...
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Value
The product costs a lot of money, but I haven't really heard anybody at any level suggest that it is...
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Relationship
I appreciate that Epic is very open to sending people out to observe. They are always willing to...
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Product
There is a lot of ambient documentation stuff that is going on right now. Epic is partnering with...
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Operations
Epic doesn't really do any training for end users. They train us, and then we train the end users....
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Culture, Value
In general, Epic doesn’t really nickel-and-dime us. We pay an overall cost, and we get what we get....
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Loyalty, Product
At Epic’s user group meeting, they were really pushing AI stuff. That stuff is coming fast and all...
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Operations, Product
There is always something Epic can improve on with the functionality meeting our needs, but for what...
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Operations, Product
With all the functionality that is getting rolled out, Epic needs to make sure that it is not too...
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Loyalty, Product
Epic is pushing interoperability more than we expected. I see where they are trying to go and where...
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Relationship
Epic will escalate things if they need to and if we need to get developers or their management team...
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Relationship, Operations
Epic has two user group meetings each year. The one in the spring is more for our IT build people,...
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Loyalty, Product
When a patient logs in to the patient portal and sends their provider a question, currently that...
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Loyalty, Relationship, Product
EpicCare Inpatient EHR does need some improvements. Epic is working on some stuff, but they need to...
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Relationship
Epic is usually pretty engaged when we need something.
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Operations
The implementation of EpicCare Inpatient EHR went very smoothly, and the training was great. Epic...
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Relationship, Product
Epic has everything we need. They offer solutions that we can utilize together instead of having to...
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Operations
Epic doesn't do a ton of ongoing training. Obviously, they allow training for new versions, but not...
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Culture
In EpicCare Inpatient EHR, each module has its own license, and we have to purchase the licenses....
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Relationship, Product
Epic's support is good. EpicCare Inpatient EHR is meeting the needs that we currently have. It has...
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Product
The system takes some getting used to when coming from another hospital. Fortunately, it had been...
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Product
The product is the Cadillac of software systems. Epic's programmers are steps ahead on what is...
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Relationship, Operations
Epic has weLearning tools that we can go to and access at any given moment. Epic brings in...
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Product
Some of the workflows in this solution are just super clunky. For example, transferring patients...
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Product
Epic should have the ability to provide really good analytic tools, and we are really struggling to...
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Loyalty, Relationship, Product
Epic is really working hard to bring new technology relative to the feedback that they are hearing....
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Relationship, Product
Epic is great as long as we do things their way and work with their preferred vendors. I think they...
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Product
Everything that I have done with certain projects for interoperability has been done with Epic. Epic...
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Culture, Product
EpicCare Inpatient EHR works as promoted, but it is also dependent on us. The good part of Epic's...
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Loyalty, Product
This is the first year I'm thinking of going with MyChart. Epic has finally made MyChart patient...
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Relationship
Epic is my first and last love. We are different people, but because of the love that they have for...
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Operations, Product
EpicCare Inpatient EHR is the best system on the market. Most hospitals are on it, so there is a lot...
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Relationship
Epic’s support people are really good. They are just really attentive. However, they have a lot of...
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Culture
It looks like Epic might change their pricing structure on certain things. They need to look at...
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Operations
I think the training Epic delivers rates on the top of the scale. I don't think that gets to our...
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Product
There are multiple different ways to do everything in EpicCare Inpatient EHR, so there are almost...
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Operations, Product
EpicCare Inpatient EHR is great. We need to work on how we have implemented it and the way we have...
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Relationship
I am very happy with Epic as a vendor. They are a great partner. In the last year, Epic has gotten...
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Loyalty, Relationship, Product
Epic has been pretty responsive in terms of new technology. AI is a big, big piece of what they are...
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Loyalty
We are really trying to catch up because we started with Epic so long ago. The hard thing for me is...
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Loyalty
I think everything that has been updated in EpicCare Inpatient EHR has been really great. We just...
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Product
I think there is a lot of diving in EpicCare Inpatient EHR. We have to look for a lot of things. It...
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Loyalty, Product
I like how EpicCare Inpatient EHR continues to make our work simpler by reducing the number of...
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Loyalty, Product
We have a lot of confidence in Epic and their ability to work with AI. We are also using tools...
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Loyalty
I think my overall satisfaction with Epic will improve 12 months from now. To get there, they will...
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Operations
It is interesting because I would rate Epic's initial training low. The ongoing training afterward...
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Relationship, Product
Since Epic has access to our system, data, and users, including dashboards that really tell us where...
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Loyalty, Product
We have done a complete migration to Epic. We are using literally everything they offer. What...
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Product
The positives of using the solution are, first and foremost, the shared records across the...
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Relationship, Operations
Epic is so good, and they are the standard for implementations and proactive service. Sometimes I...
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Product
Users complain about stuff in EpicCare Inpatient EHR, but I think it is so easy. It brings my score...
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Loyalty
We are looking forward to the next upgrade with Epic. We will get quite a few new capabilities. Epic...
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Culture
Epic wants a new contract around AI services with new limitations of liability and other contractual...
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Relationship, Product
With Epic, for the general user, we need people providing estimates. Epic is worried about the IP...
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Relationship, Product
We are heavy into optimization with Epic. We transitioned our entire organization, and that went...
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Product, Value
Before we use Epic’s AI capabilities, we have to work through the legal stuff. We also need some of...
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Loyalty
Epic has security concerns with using resources in certain countries. We have been blessed because...
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Relationship, Product
Epic’s relationship with overseas vendors has caused a problem in the revenue cycle. Our teams have...
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Relationship, Operations
Working with Epic has been great. I have never seen anything like Epic’s implementation services....
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Relationship, Operations
As a team, we went through a lot of changes with Epic because our formal implementations are over...
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Product
In the last year, Epic has been a little better, but they are still trying when it comes to care...
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Relationship, Product
There are a lot of functionality things that have occurred this last year with Epic. We have worked...
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Product
One of our biggest issues with EpicCare Inpatient EHR is the search engine. The system has...
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Loyalty, Product
One really positive thing that I want to give Epic credit for that they have really focused on...
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Loyalty, Relationship, Product
In the communication space, we do all of our alarms and alerts through Rover. We do Secure Chat...
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Relationship, Value
I always struggle with touting Epic too much, but they are the best in the business at communication...
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Loyalty, Relationship, Product
Our struggle is that we have been with Epic for several years, so we have made our bed regarding...
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Operations
Even though there are issues with upgrades, Epic really tries hard to fix them. Epic is trying with...
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Relationship, Value
Epic thinks they are perfect, and they are not. People complain. We are complaining on our side....
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Product
Epic's system integrates really well with some of our other systems. We still have some issues...
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Operations, Product
The build of EpicCare Inpatient EHR is rather complex, but the advantage is that it makes things...
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Operations, Product
I would like Epic to improve their documentation so that it is easier to read and follow. They have...
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Product
EpicCare Inpatient EHR works pretty well. Because of the way the database is structured, we can...
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Relationship
Epic is very responsive. We have been extremely lucky to get a technical service person assigned to...
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Operations, Product
We upgrade EpicCare Inpatient EHR on a regular basis. The vendor delivers the upgrade, and if there...
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Value
Epic has a fairly complex way of charging clients. They have different discounts or price tiers...
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Loyalty, Product
The reason for me downgrading Epic slightly is that as far as interoperability goes, they have...
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Operations
We have had a couple of add-on implementations where Epic was constrained with resources. They were...
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Operations
Our implementation of Epic has gotten a little complex, but generally speaking, EpicCare Inpatient...
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Loyalty, Relationship, Product
It is pretty evident to me that Epic is the market leader after working with other EHR vendors. Epic...
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Operations
Epic is doing a great job with training. They were doing a lot more classroom training on-site. The...
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Loyalty, Product
I’m looking to see the development of Epic’s mobile products away from the desktop model of...
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Operations, Product
Once we learn how to use and maneuver in EpicCare Inpatient EHR, the system is easy to use. It takes...
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Relationship
Epic keeps their promises overall. If there is something they can't implement, they do a good job of...
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Product
The functionality in EpicCare Inpatient EHR is so much greater than what we had in the past with our...
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Relationship
Epic is good about telling us when there is an issue, like when something is broken or when there is...
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Product, Value
EpicCare Inpatient EHR has lived up to the hype. It has been an excellent system. Our nursing staff...
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Relationship
As far as support goes, the technical support staff members that Epic assigns are fantastic. They...
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Relationship
Epic has a good pulse on what the healthcare industry is looking for overall. They are pretty...
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Product, Value
EpicCare Inpatient EHR has been fantastic. It has really helped to drive a lot of nurse efficiency...
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Relationship, Product
Epic’s road map looks like a good plan and has a lot of good things.
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Product
There are lots of different ways to accomplish certain things in EpicCare Inpatient EHR. We can...
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Operations, Product
The product quality of EpicCare Inpatient EHR is high. I don't see any kind of general ongoing...
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Value
I don't know how much we paid for EpicCare Inpatient EHR. I know we paid a lot, but I just don't...
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Relationship, Product
Epic's system is obviously one of the most highly used tools, so people typically come with...
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Relationship, Operations, Value
Epic is reverting back to requiring people to go to Epic's headquarters in person again. When...
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Product
If having the right level of integration means interoperability or the ability to communicate with...
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Relationship, Operations
From a physician-user standpoint, I think Epic needs to communicate better what their system is...
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Loyalty, Relationship, Product
Epic is like an iPhone. Things work great as long as we stay within their universe and use their...
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Operations
Our implementation is a big lift. The resources we have been provided to help build the foundation...
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Loyalty, Product
The work that Epic has done to move to Hyperdrive is really good. They tried not to change a lot of...
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Product
One feature I would like to see in EpicCare Inpatient EHR is the ability to do scripting in order...
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Loyalty, Product
Epic is working on some good stuff. Diagnosis Aware Notes is going to be a good functionality. The...
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Operations, Product
The downside of Epic moving to Hyperdrive is that the release of other new features was slowed by...
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Relationship, Product
When we ask Epic to create a report for us, sometimes they tell us that they can’t create one or...
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Relationship
Sometimes it takes a while to get results from people at Epic, so it takes some time to even figure...
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Relationship, Product
We support nutrition, and there are so many tube-feeding products out there, so Epic needs to make...
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Operations
Having people on-site when there is an upgrade and having the most knowledgeable person on-site to...
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Product
Epic provides options, and then we can customize the system to our own institution where we need to...
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Operations, Product
When we look at the build on some things, there are still some things that are very primitive, and...
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Relationship
Epic could be better with their proactive support. A lot of times, they wait for us to contact them...
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Relationship
In the big picture, Epic is especially good at sharing what they are currently working on and then...
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Relationship, Product
There are some areas that I support that I can't believe Epic hasn't developed modules for. Every...
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Loyalty, Relationship, Product
We are working with other vendors on some communication devices. I think Epic really works well in...
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Relationship, Operations
Each area has an Epic person assigned to them, and I know from past upgrades that they have been...
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Product, Value
I have worked in enough institutions where we have used Epic's system to know that it is definitely...
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Relationship, Product
There is nothing better than Epic when it comes to EMRs. Epic is always on the cutting edge.
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Relationship
My Epic technical support person is awesome and has been absolutely phenomenal. They have been...
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Loyalty, Relationship
Epic doesn't promise anything until it's almost ready to go live, but there is some cool stuff...
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Product, Value
Epic gives us a lot of opportunities to have some savings based on how many gold stars we get. Using...
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Operations
While I appreciate that Epic has some canned education that people can use, it often does not...
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Relationship, Operations
I would tell a friend to make sure they have the stakeholders early on in the project and to push...
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Culture, Operations
Our experience with Epic has been very good. My main issue is that there is no way that we can train...
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Product
I think Epic should make building rules a little easier and have more SmartForms that organizations...
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Loyalty, Product
Inpatient nurses have tasks in EpicCare Inpatient EHR, and we are going to be able to have the same...
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Product
The best thing about EpicCare Inpatient EHR is its ability to focus on quality outcomes. It captures...
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Product
I like the system's integration abilities. Patients are able to go to nonEpic options, and they can...
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Operations, Product
EpicCare Inpatient EHR is very click heavy and is not intuitive. It is not a product that we could...
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Product
The good and bad about this solution is that there are 50 million opportunities to do the same...
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Relationship
Our support person from Epic is amazing. Epic has different levels of severity for when they or...
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Operations, Product
Our main way of learning about functionality in the system is through Epic's user web. It is...
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Loyalty, Product
We are on Hyperdrive now, but we are still building things in Hyperspace instead of Hyperdrive. We...
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Product
Epic's system is a great staple to our integrated EHR experience.
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