Resolute Hospital Billing Commentary
Filtered view: (Medium - 151-400 Beds)
Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Product
I love the system's dashboards. I can dig into the things I see on the dashboard and get reports...
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Relationship, Product
One of my pet peeves with Epic is when they change things with quarterly updates. I feel like users...
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Culture, Value
With Epic, we charge a lot for every little thing. It would be better if Epic could bundle some...
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Value
Epic charges us too much, but they don't nickel-and-dime us. We know what we are paying. Epic knows...
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Product
Epic is the market leader in what they do. With Care Everywhere, we can talk to everything that...
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Product
Epic is doing a good job, but there is obviously a lot more that they could be doing. I want Epic to...
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Relationship
For better or worse, we know how to get through to Epic's support. We find many more problems than...
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Relationship, Product
Epic's biggest problem is that they don't care about small clients. They care about what they think...
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Culture, Operations
I am satisfied with the hospital billing side of Epic's system. Before getting the product, Epic...
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Culture, Value
There are some things in some of the modules in the system that Epic charges us for. I think they...
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Relationship
Our experience with Epic’s support would improve if we could get tickets completed and closed...
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Operations
Epic does have online training videos and online books. Very rarely do we have real-time training....
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Operations
Epic communicated about their upgrades, but their implementations did not go as planned. It is...
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Product
Resolute Hospital Billing needs better reporting. It has a reporting module that makes it easy to...
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Relationship, Product
The concern with Resolute Hospital Billing’s interoperability is that Epic is very proud of...
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Relationship, Product
Epic promises to make configuration changes, and they are behind. Some of the promises they have...
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Product
Because Epic is intended to be one big, huge, over-arching, all-encompassing system, there is a lot...
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Product
We have been working with Epic to make the patient experience easier. We have had some upgrades on...
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Loyalty, Product
I have made some recommendations, and Epic is working on things. I would like to get some AI in...
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Operations, Product
Resolute Hospital Billing doesn't necessarily always comply with governmental regulations, and it...
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Product
Resolute Hospital Billing is a good product. It works differently than Resolute Professional...
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Product
Resolute Hospital Billing is a great tool. We are able to get a lot of claims out the door. I love...
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Relationship, Operations
If something doesn't work in Epic's systems, we can go to our IS people and they will do the best...
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