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Resolute Hospital Billing Commentary
Filtered view: (Medium - 151-400 Beds)

Subject Expert
Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 
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User Commentary

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Manager

Product

I like the user-friendly interface in Resolute Hospital Billing. It is customized to our...

Jan 2026
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Manager

Relationship, Operations

Epic is very hands on. We have regular meetings with Epic's staff, and during implementations, we...

Jan 2026
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Manager

Product

One improvement for Resolute Hospital Billing would be stronger claim prioritization and enhanced...

Jan 2026
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Manager

Product

While Resolute Hospital Billing has work queues and work queue scores, there is nothing enforcing...

Jan 2026
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Analyst/Coordinator

Value

Overall, Epic performs well, with strong innovation and a proactive approach to changes in the CPT,...

Jan 2026
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(0)
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Analyst/Coordinator

Relationship

Epic does a good job explaining upgrades and changes, though that information doesn’t always reach...

Jan 2026
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Director

Product

I love the system's dashboards. I can dig into the things I see on the dashboard and get reports...

Oct 2025
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Director

Relationship, Product

One of my pet peeves with Epic is when they change things with quarterly updates. I feel like users...

Oct 2025
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Director

Culture, Value

With Epic, we charge a lot for every little thing. It would be better if Epic could bundle some...

Oct 2025
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COO

Value

Epic charges us too much, but they don't nickel-and-dime us. We know what we are paying. Epic knows...

Jun 2025
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COO

Product

Epic is the market leader in what they do. With Care Everywhere, we can talk to everything that...

Jun 2025
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COO

Product

Epic is doing a good job, but there is obviously a lot more that they could be doing. I want Epic to...

Jun 2025
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COO

Relationship

For better or worse, we know how to get through to Epic's support. We find many more problems than...

Jun 2025
||
(0)
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COO

Relationship, Product

Epic's biggest problem is that they don't care about small clients. They care about what they think...

Jun 2025
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Director

Culture, Operations

I am satisfied with the hospital billing side of Epic's system. Before getting the product, Epic...

Apr 2025
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Director

Culture, Value

There are some things in some of the modules in the system that Epic charges us for. I think they...

Mar 2025
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Director

Relationship

Our experience with Epic’s support would improve if we could get tickets completed and closed...

Mar 2025
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Director

Operations

Epic does have online training videos and online books. Very rarely do we have real-time training....

Mar 2025
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Director

Operations

Epic communicated about their upgrades, but their implementations did not go as planned. It is...

Mar 2025
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Director

Product

Resolute Hospital Billing needs better reporting. It has a reporting module that makes it easy to...

Mar 2025
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Director

Relationship, Product

The concern with Resolute Hospital Billing’s interoperability is that Epic is very proud of...

Mar 2025
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Director

Relationship, Product

Epic promises to make configuration changes, and they are behind. Some of the promises they have...

Mar 2025
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Director

Product

Because Epic is intended to be one big, huge, over-arching, all-encompassing system, there is a lot...

Mar 2025
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Manager

Product

We have been working with Epic to make the patient experience easier. We have had some upgrades on...

Feb 2025
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Manager

Loyalty, Product

I have made some recommendations, and Epic is working on things. I would like to get some AI in...

Feb 2025
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