Episource Clarity Platform Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
I'm happy with Episource’s training and the support. I put in tickets, and Episource is pretty good...
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Loyalty
We are sticking with Episource but switching vendors for encounters. The main reason is that...
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Relationship
Episource has been really good about supporting us to comply with government mandates. We get...
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Relationship
We have regular calls with Episource, and those calls are always helpful. I have the ability to...
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Loyalty, Product
For risk adjustment analytics, Episource Clarity Platform is pretty elementary, and our programs are...
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Operations
On the encounter side, Episource does pretty well with the implementation of changes. They have been...
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Relationship, Product
I haven't seen Episource be proactive. We are usually the ones telling Episource about issues. I...
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Relationship, Product
Episource Clarity Platform meets our basic needs for analytics. I am not aware of any new technology...
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Product
As far as new capabilities go, I haven't seen anything on my end on the encounter side. Episource...
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Product
Episource Clarity Platform is very easy to use. From the analyst's standpoint, Episource Clarity...
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Product, Value
For risk adjustment, Episource Clarity Platform is our only source of member risk adjustment data,...
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Relationship, Value
Episource Clarity Platform - Retrospective is expensive, but there is a lot of data support, ongoing...
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Relationship
Episource is doing a lot better right now. We have seen gains from our switch to Episource Clarity...
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Product
Episource Clarity Platform - Retrospective coded over a thousand charts for ACA, and they did a...
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Loyalty, Relationship
We are replacing Episource because we have an understanding of how things are supposed to be done,...
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Product
We use Episource's system to do what we call data confirmation. There is validation of high-risk...
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Loyalty, Product
Episource's system is typically easier to use than other risk solutions, and it works pretty well....
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Loyalty, Relationship
Episource is an Optum company, so they had a recent data breach because Optum owns Change...
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Operations
We are still going through some growing pains with Episource. They recently had a cyberattack, and...
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Relationship
Episource needs to get back to their roots of being customer obsessed. They seem like they are a...
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Relationship
Since the acquisition by Optum, the partnership has really dropped off. We are not seeing the same...
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Relationship
Episource experienced an issue that caused them to have to turn off their platforms and environments...
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Relationship, Product
Episource hasn’t kept their promises about being able to keep up-to-date with changes and with...
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Culture, Product
With the Episource platform, we have been able to maintain our contractual thresholds in terms of...
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Relationship
From the submission side, some issues have occurred over the year, but overall we are good. There...
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Relationship, Product
From the submissions view, Epicsource needs to make sure they are communicating all of the details....
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Loyalty, Product
We would like a future road map to know where Episource is going with analytics and how they are...
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Relationship
We want Episource to be more proactive instead of us having to reach out. We would like for them to...
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Value
Episource does not charge us extra for anything. The fee that we pay is what we pay. That is one...
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Operations
I don't believe Episource provides training on the submission side. They have resources, a user...
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Product
I love the user interface that we use for reviewing Episource Clarity Platform's submissions and rejections....
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Relationship, Product
There is not a whole lot of interoperability with Episource Clarity Platform's analytics. If we do...
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Relationship, Product
There is room for improvement, and communication has been a barrier for us. We are trying to work...
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Relationship
The support is pretty good on our end. We reach out and communicate with Episource daily for ongoing...
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