Episource Clarity Platform Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship
We are replacing Episource because we have an understanding of how things are supposed to be done,...
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Product
We use Episource's system to do what we call data confirmation. There is validation of high-risk...
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Loyalty, Product
Episource's system is typically easier to use than other risk solutions, and it works pretty well....
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Loyalty, Relationship
Episource is an Optum company, so they had a recent data breach because Optum owns Change...
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Operations
We are still going through some growing pains with Episource. They recently had a cyberattack, and...
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Relationship
Episource needs to get back to their roots of being customer obsessed. They seem like they are a...
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Relationship
Since the acquisition by Optum, the partnership has really dropped off. We are not seeing the same...
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Relationship
Episource experienced an issue that caused them to have to turn off their platforms and environments...
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Relationship, Product
Episource hasn’t kept their promises about being able to keep up-to-date with changes and with...
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Culture, Product
With the Episource platform, we have been able to maintain our contractual thresholds in terms of...
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Relationship
From the submission side, some issues have occurred over the year, but overall we are good. There...
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Relationship, Product
From the submissions view, Epicsource needs to make sure they are communicating all of the details....
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Loyalty, Product
We would like a future road map to know where Episource is going with analytics and how they are...
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Relationship
We want Episource to be more proactive instead of us having to reach out. We would like for them to...
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Value
Episource does not charge us extra for anything. The fee that we pay is what we pay. That is one...
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Operations
I don't believe Episource provides training on the submission side. They have resources, a user...
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Product
I love the user interface that we use for reviewing Episource Clarity Platform's submissions and rejections....
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Relationship, Product
There is not a whole lot of interoperability with Episource Clarity Platform's analytics. If we do...
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Relationship, Product
There is room for improvement, and communication has been a barrier for us. We are trying to work...
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Relationship
The support is pretty good on our end. We reach out and communicate with Episource daily for ongoing...
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Value
Episource was purchased by Optum, and their pricing is no longer competitive. I'm paying more for...
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Loyalty, Product
We are able to do chart retrieval yield and additional coding capacity with Episource Clarity...
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Relationship
Episource's customer service has gotten really bad lately. After they were purchased by Optum, they...
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Relationship, Product
Episource has been really easy to work with. However, we are struggling with some particular pieces...
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Operations
Episource's training is pretty good. They are willing to jump onto calls with us. We haven't really...
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Relationship, Product
Episource has been in the industry for a long time, and the model they use is great. I have heard...
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Operations, Product
The solution is really easy to use. We can use its code application to print output reports. That is...
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Product
Historically, I have used the platform for diagnosis codes, and it has been a lot better at...
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Relationship, Product
I would tell the software developer that they need better flexibility for their clients with...
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