Greenway Health Intergy EHR/PM - Small Practices Commentary
Filtered view: (Independent)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Loyalty, Value
From a cost perspective, the solution was a good decision for our organization. We were already...
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Operations
Greenway Health needs to simplify their implementation process. It requires an all-hands-on-deck...
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Relationship
Greenway Health needs to improve its customer service by providing more knowledgeable and capable...
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Product, Value
The EHR has some usability challenges and could be more user-friendly, though that seems common...
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Relationship, Operations
Initially, we had a very intensive go-live process. The people that we were working with at the time...
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Loyalty
My needs are pretty minimal in healthcare, but the solution is basically like a tablet and a chisel;...
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Relationship
I wouldn't say Greenway Health’s service is proactive. They do generic emails, and if we read them,...
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Value
We have been billed for services that we are not even using with Greenway Health. There are things...
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Operations
When it came to implementation and training, Greenway Health wasn’t here. They really just dumped...
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Loyalty, Product
Initially, my organization’s goals were to have Greenway Health Intergy EHR/PM support all aspects...
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Product
I wouldn’t buy Greenway Health Intergy EHR/PM again. It doesn't do anything that I need it to, and...
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Loyalty, Product
The system has an old-school general interface. That is hard to work with. The system's back end is...
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Relationship
We get a lot of emails from Greenway Health telling us about a lot of things that we just don't care...
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Culture, Relationship
One of our main issues with Greenway Health is that they make a lot of promises that they don't...
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Culture, Value
Greenway Health likes to nickel-and-dime. Recently, we tried setting up some back-end data things...
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Operations
Greenway Health's upgrade process isn't really a problem. Greenway Health handles upgrades well....
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Culture, Relationship, Product
The vendor has made a lot of promises about how the system will work, and they have never come...
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Culture, Relationship
When I reach out to the vendor, I get a response quickly. I might not get a solution, but I will at...
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Value
We have third parties who need access to data in the system, and Greenway Health wants to charge us...
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Culture, Relationship
Greenway Health has a portal that will tell us when the system is having issues, but we have to log...
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Culture, Loyalty, Product
We have been stung a few times by Greenway Health promising new technology that never came out....
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Product
Overall, the system is okay. It is user-friendly. I just think I would like to see better reporting...
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Loyalty
What is going well with the system is the add-ons, like AI and ProviderFlow. We are able to do...
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Value
Greenway Health does not avoid charging for every little thing. They charge us for AI and ProviderFlow....
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Product
When there is going to be some major upgrade or something that will majorly change something, it...
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Culture, Loyalty, Product
This solution does what we need and what the vendor said it would do. I don’t see that changing.
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Operations
Our initial training for the solution was good. We don’t get more ongoing training, but Greenway...
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Value
The system has been bought out several times since we started using it, and with the acquisition,...
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Loyalty
The solution is part of our long-term plans for now because we don't have the expenditure right now...
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Loyalty, Product
There are a few things that the solution doesn't interface with, even though it has gotten better...
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Value
Greenway Health nickel-and-dimes for every little feature. For example, I wanted to restructure a...
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Loyalty, Product
The solution is okay, but it could be better. We have been having some consistent delays with it. We...
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Relationship
Greenway Health should have a representative assigned to our account who is accessible. I have...
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Relationship
Greenway Health keeps us updated. They have town halls and meetings, but I feel like our salesperson...
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Operations
There is always stuff out there in courses and training. The issue is just about me needing to...
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Product
Greenway Health Intergy EHR/PM is good. It works in terms of being able to input my visit notes. It...
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Culture, Value
Greenway Health Intergy EHR/PM is getting to the point where it is almost unaffordable. It has...
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Operations
The only way we can get training for Greenway Health Intergy EHR/PM is to go online and take an...
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Product
In terms of integration, I have a lot of trouble with other insurance companies. They want to get...
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Value
Greenway Health definitely does not avoid charging us for things. It just feels daunting because we...
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Product
Greenway Health needs to make the solution look more modern. It still looks pretty aged. I heard...
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Product, Value
I like the product overall. There are some things here and there, but we can only add so much...
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Product
I would love Greenway Health to update the vaccines in the solution. They just need to have a...
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Relationship
Greenway Health’s executive team listens. I spoke to an executive on the phone once. That doesn't...
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Operations
I didn't have a good time with a particular implementation. We didn't get any training from Greenway...
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Operations, Product
The ease of use for the solution isn't the greatest. It is a lot for new users to learn how to...
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Product
The encounter-form generator in the solution is very bad. It is very hard to use and very...
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Product
The three best things about the solution are claims control, practice analytics, and Greenway...
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Relationship
Greenway Health keeps development timelines, but sometimes it takes them a while to address problems...
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Product, Value
Greenway Health's system is pretty easy to navigate. It works well. I like that the tasks are on the...
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Relationship
Greenway Health's customer support team is very good about resolving problems, but I cannot...
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Loyalty, Product
I have never checked out a new PM system. I like Greenway Health's system, so I will be sticking...
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Culture, Product
When we are in the system and looking at specific information on a patient's account, I would like...
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Relationship
I'm extremely satisfied with Greenway Health’s support. When we need help understanding something,...
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Value
Greenway Health avoids charging for every little thing. They charge annually and then every month....
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Relationship
We send in feedback. Greenway Health has a portion online where we can put in suggestions, and I do...
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Operations
The system is a little difficult. The people that I train on it have a bit of difficulty with it. To...
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Product
Greenway Health upgrades the software when they have a change and want to make it known, so maybe...
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Operations
When we did our initial training with Greenway Health, they were actually very rushed. They did not...
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Product
The product's strength is its ease of use. It is really easy to train people on the system. The...
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Product
I like the way the product is laid out in terms of what we can toggle through with patient...
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Relationship, Operations
Users have to know the right questions to ask Greenway Health's support personnel if they want to...
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Culture, Relationship
Greenway Health's system works as long as users know what it is supposed to do. Greenway Health's...
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Value
I receive erroneous invoices from Greenway Health. Greenway Health nickel-and-dimes for everything....
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Product
Greenway Health's system is a lot easier to use when people know what it is supposed to do, what it...
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Culture, Relationship
Greenway Health can't figure out why certain things of ours can't align. Greenway Health will give...
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Loyalty, Value
The system isn't part of our long-term plans anymore. Doing data conversion with Greenway Health was...
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Loyalty
The practice administrator was looking at another vendor. I believe that vendor has more within...
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Relationship, Product
Usually, we let the vendor know when there are problems. They don't send out something to say that...
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Culture, Value
Greenway Health charges for everything. We get charged for e-prescribing, statements, the...
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Loyalty, Product
I just wish an EMR would incorporate everything so that we wouldn't have to have so much other stuff...
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Culture, Operations, Product, Value
Greenway Health has a lot of templates that we can use for a variety of things. I contacted the...
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Operations, Value
For the most part, I figure out everything in the system and then teach everyone else. On the...
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Operations, Product
Greenway Health does upgrades that we don't use. A lot of the time, they will put in extra things...
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Relationship
Greenway Health's customer support people are pretty responsive. They will probably get back to us...
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Relationship, Operations
Greenway Health's support site is difficult to look at, follow, and understand. It is a poorly...
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Product
Greenway Health has integrations with other services. We can order labs through Greenway Health's...
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Relationship
The difficulty with Greenway Health's customer support is that oftentimes, the person who contacts...
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Operations, Product
We have a small practice, so Greenway Health's system works fine for us. However, I know of very...
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Relationship, Product
I know that there are ACOs that have trouble pulling things that they need from Greenway Health’s...
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Relationship, Operations
Greenway Health’s training is pretty much all online unless we have a certain project. The online...
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Relationship
Sometimes there are a lot of things that happen behind the scenes with Greenway Health, and if we...
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Value
It is typical that when we change software solutions, we have to pay a cost for all that, but when...
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Operations, Product
Greenway Health is making lots of changes, updating things, and keeping everything certified,...
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Relationship
I used to get updates and emails from Greenway Health when there were issues. Now, I don't get...
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Culture, Value
Greenway Health will try to offer us something for a certain period, and then they will say they...
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Loyalty, Relationship
Greenway Health needs to vet better third-party vendors to ensure that they are of the same...
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Product
We are on Greenway Health’s Intergy platform base and their EHR. I would like to see one entry point...
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Relationship
Greenway Health’s support has gotten better, but it is still a bit of a challenge. That is mostly...
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Product
Greenway Health has a BI product that we are currently using, and it has two life existences. It has...
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Relationship, Operations
I appreciate that Greenway Health is constantly trying to be ahead of the changes in healthcare...
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Culture, Value
With Greenway Health, there was a change that happened mostly for organizations like ours with...
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Operations
A lot of what I hear from our staff members about the solution is that they didn't get adequate...
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Relationship
When we had that Change Healthcare issue and the lab ordering went down, we did not get any...
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Culture
Greenway Health keeps increasing their prices, and they don't follow the contract. There is no...
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Product
We have been using the solution for a long time, so we are used to it now. However, there are a...
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Relationship
Greenway Health’s support team used to be really great. A couple of years ago, they were Best in...
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Operations, Product
Setting the system up is really complicated and difficult. If we have a new employee, we have to go...
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Product
If we are in one section of the system, we can't just click on the patient's name and go into the...
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Operations
I didn't get any formal training for the system, and I'm dissatisfied because I'm still learning,...
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Product
For taxes, I need to print out how much money I paid people in 2024, but the system won’t allow me...
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Operations, Product
If we go on Greenway Health’s website, they have something where we can create suggestions. There...
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Relationship
Greenway Health makes pain points. Every once in a while, somebody at our organization will have a...
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Product
Greenway Health’s reporting doesn't make any sense and is not customizable. Since I can't customize...
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Relationship
Greenway Health’s customer service team knows nothing and is the absolute worst. Their first-level...
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Product
The system is basically one level up from a DOS-based system. In the system, each doctor or provider...
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Relationship
Sometimes when I call Greenway Health or when I get somebody on the phone from customer service,...
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Relationship
Greenway Health was not proactive at all in regard to the Change Healthcare problem, so I didn't...
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Culture, Loyalty
I would prefer it if we had just one vendor versus having to have two separate systems and a bridge....
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Product, Value
Once we get used to the system, it is not hard. It is a very integrated system, and it gets the job...
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Product
We use a third-party solution to transfer information from the EHR to other systems, and that is...
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Relationship
One person at Greenway Health who does the electronic funds transfer and ERA registration sets us up...
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Loyalty, Value
We picked the product because our previous system disappeared, and this was just the next product in...
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Product
I would love for Greenway Health to put the date the patient was last seen, so the last billing...
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Relationship, Operations
I know Greenway Health does updates, but I can't say the last time they did an update unless there...
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Product
Because we have been using the solution for such a long time, we have the comfort of knowing the...
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Relationship
Greenway Health has a nice website that I can go to if we are having issues with the solution to see...
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Loyalty
The solution is not friendly with different connections, so it is sometimes difficult to attach...
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Relationship
We don't see Greenway Health in our area. I have been in this job for years, and I haven't ever seen...
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Product
The templates are my biggest concern with the solution. They are not made for our specialty. They...
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Product
The appointment scheduler is much better in the Intergy platform than it was in Prime Suite. It is...
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Relationship
I have noticed an improvement with the support from Greenway Health. That has gotten better over the...
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Loyalty, Product
We were forced to switch from Prime Suite to the Intergy platform by Greenway Health several years...
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Value
The whole money situation is difficult. Greenway Health charges for everything. Paying for every...
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Value
Greenway Health doesn't avoid charging for every little thing. Everything we add or ask about has a...
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Product
Greenway Health's system meets our needs. I like Greenway Health's PM side and billing side of the...
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Relationship
On the support side, I give Greenway Health top ratings every time because anytime I have a problem,...
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Loyalty, Value
Currently, Greenway Health hasn't delivered anything new that boosts certain specialties. I need a...
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Operations
Greenway Health's training rates in the middle of the road. There are two ways to get training. One...
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Product
Greenway Health's system needs to be easier and more intuitive. It is extremely difficult and...
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Culture, Value
When we lost a provider, I wanted to see whether that provider's license could be taken off because...
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Relationship
At the beginning of our relationship with Greenway Health, the customer service was second to none,...
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Relationship
We have a go-to person at Greenway Health, and every time we get frustrated with a tech support...
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Relationship, Operations
The vendor has an 800 number where we can get a live person who will answer the phone, but we can't...
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Relationship
The vendor's tech support is a joke. Frequently, the vendor's tech people will email us back in a...
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Loyalty
I wanted us to switch away from the system, but I almost had a mutiny on my hands because of the...
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Value
Greenway Health charges for every little thing. We were just notified of a price increase that will...
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Relationship, Operations
We had an issue where trying to do a certain task in the system would kick us out completely, and...
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Operations
We had terrible training and onboarding for the system, but Greenway Health has a program where...
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Relationship, Operations, Product
The system had a problem with interfacing with our moderately complex lab because the vendor didn't...
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Relationship
The system couldn't do some interfaces that we needed, so we turned to Change Healthcare to help us...
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Relationship, Value
Part of my problem with the vendor is that they aren't listening very well to organizations with our...
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Relationship, Operations
We don't get any training from Greenway Health. Every time I call them with a question, they tell me...
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Loyalty, Product
Our Greenway Health solution seems to be pretty stable and is working. It is pretty easy to use, but...
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Value
If someone were looking into the solution, I would tell them to do it in the cloud. I think Greenway...
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Relationship
Greenway Health puts banners on their website for notifications, but I don’t have time to log on to...
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Loyalty, Value
We were originally with a different patient intake solution, but it stopped integrating with...
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Value
We added another vendor's solution that does our confirmations to Greenway Health's system, so all...
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Product
Greenway Health could improve the practice analytics. The reporting should be a little more...
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Relationship
Greenway Health could provide a little customer service over the phone instead of having everything...
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Value
Greenway Health's system isn't any more special than any other EMR that I have ever had. The...
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Loyalty, Product
The vendor is the worst. We have ongoing issues with Greenway Health. The product has never been...
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Value
Greenway Health offers a lot of technology, but then the issue is whether we can afford it or adapt...
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Culture
When the vendor says something will work with our practice, they need to make sure that it is going...
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Product
The users seem pretty satisfied, but I think sometimes there are too many clicks.
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Relationship, Product
Greenway Health accommodates our practice and needs. They have so many products that can interface...
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Loyalty
The solution is decent at some things, but the way it does them is pretty clunky. When we made the...
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Loyalty, Operations, Product
The system is usable. We are able to train new people on it, but we still have some issues. If we...
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Product
The only way we can find out about problems is if we go to the portal. On the bottom right of the...
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Loyalty, Value
We feel that for the same investment and the same amount of time, effort, and money, we probably...
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Product
There is a lot of repeat work. For example, the system allows us to set up correspondence, and...
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Relationship, Product
If we fit within the exact wheelhouse of what the vendor can do, they are fine. But if we are...
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Relationship
If we do have a problem, the vendor has a portal where I can file tickets. Anytime I call, I get...
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Culture, Loyalty
We have some large examples of promises that were made that were just false, and we aren't happy...
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Culture, Relationship
We are able to make upgrades work most of the time. The vendor had a big issue with the Change...
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Relationship, Product
The vendor has a knowledge center and a university section, but at this point, the information is...
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Operations
The initial training for the product was great, but there is no ongoing training. However, there are...
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Operations, Product
The product is very complicated. There is too much clicking, and we can easily make a mistake. It is...
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Product
The biggest thing with Greenway Health's product is the scheduling process. It is very complicated,...
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Loyalty, Product
Our instance of the system is a little different because we are not a clinical division. We are more...
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Relationship
Every time I have called, Greenway Health has been very kind and helpful in walking me through the...
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Loyalty
Choosing a different vendor than Greenway Health would come down to what our leadership’s needs are....
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Operations
For training, I had to contract with Greenway Health to bring a person out, and that was very...
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Relationship, Product
So far, the Greenway Health system is doing its job. I haven't heard any feedback from the directors...
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Product, Value
The system is an app, and it is weird to me compared to my previous experience. It gets really...
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Operations
I came from another company that also used the Greenway Health system, and it was very glitchy. I...
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Product
I am a little picky. I have used other solutions. Because of the type of facility we are, it makes...
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