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IQVIA Hospital Information System (Global) Commentary
Filtered view: (Middle East/Africa)

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Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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Commentary Summary

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User Commentary

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CMO

Product, Value

IQVIA Hospital Information System has had a big impact on our work. When we want to collect any data...

Dec 2025
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CMO

Relationship

I need IQVIA's online support to be more timely. Right now, if we ask for any support, it will take...

Dec 2025
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CMO

Relationship

It would be helpful to have a small social media group to connect hospital leaders in our area so...

Dec 2025
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CMO

Relationship

IQVIA's system has a conflict with one of our other systems. That means that we have to do certain...

Dec 2025
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CMO

Product

Sometimes, updates can happen without IQVIA Hospital Information System informing us about them, and...

Dec 2025
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Manager

Operations, Product

Things have been really straightforward with the system. Things were a little slow in the beginning,...

Dec 2025
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Manager

Product

IQVIA could work on adding more AI features and automations to the solution.

Dec 2025
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Manager

Value

IQVIA has done some things for us without charging us, so they are kind of fair with their charges.

Dec 2025
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Manager

Relationship, Product

IQVIA Hospital Information System's biggest strength is the system itself. It is a solid solution,...

Dec 2025
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Manager

Loyalty, Relationship, Product

In the clinical and billing space, IQVIA has met most of our needs. We are working with them to...

Dec 2025
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Manager

Relationship, Product

The system's biggest opportunity for improvement is in providing on-the-ground, in-person support....

Oct 2025
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Manager

Product

I like the system's comprehensive coverage of all requirements, including its reports.

Oct 2025
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Manager

Product

IQVIA's system meets most of our needs because we have started to connect with other hospitals in...

Jul 2025
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Manager

Relationship, Product

During the COVID-19 pandemic, IQVIA was still new, and sometimes, they would say no when we...

Jul 2025
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Manager

Operations, Product

After the last upgrade we did with IQVIA, there was no big difference in the system from the...

Jul 2025
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Manager

Product

The system's integration isn't two-way integration. When we make a change in our system, that isn't...

Jul 2025
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Manager

Relationship

In the past year, we had less than one hour of total downtime, and that was because we got support...

Jul 2025
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Manager

Product

IQVIA Hospital Information System was good on the government side of things, and I like the...

May 2025
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Related Reports
Performance
KLAS article icon
Asia/Oceania EHR 2025
01 July 25    |   Spencer Corbett and Steve VanWagenen
Buying energy and digital maturity are growing among healthcare organizations in Asia and Oceania, with many either adopting their first EHR or enhancing interoperability to keep pace with local initiatives. As EHR maturity deepens, organizations increasingly expect more from their vendors in terms of value and up-to-date technology. A follow-up to 2022 data , this report examines market energy in Asia and Oceania as well as customer satisfaction with key vendors. Notably, insights on Asia are broken out for the first time into two subregions: East Asia and South/Southeast Asia. (For a deeper dive into EHR dynamics in India, see the recent India EMR 2025 report.)
Performance
KLAS article icon
Middle East & Africa EHR 2024
23 February 24    |   Everton Santos and Spencer Corbett
Over the last five years, the Middle East and Africa healthcare IT markets have expanded and evolved. The Middle East has seen consistent energy around EHR investment and digital transformation, with 10–15 purchase decisions being made annually. Energy in Africa has fluctuated year over year, impacted by some very large regional purchase decisions. When selecting an EHR vendor partner for the digital journey, organizations almost always consider other clinical, administrative, and financial functionalities in addition to the core EHR capabilities the vendor provides. This report both provides an update on EHR vendor performance and market share and offers KLAS’ first holistic look at EHR vendors’ broader portfolios in the Middle East and Africa, specifically highlighting the adoption and performance of ancillary EHR modules.



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