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IQVIA Hospital Information System (Global) Commentary
Filtered view: (Middle East/Africa)

Subject Expert
Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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Commentary Summary

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User Commentary

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Manager

Product

Arcus Air HIS feels like a beta product that is not fully thought out and that is lacking in main functionalities....

Dec 2023
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(0)
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CMO

Product

With IQVIA, things are now better than before in many ways. We are always trying to make...

Oct 2023
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(0)
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CMO

Operations

The vendor’s training was a very bad experience. The trainer was very bad, and the training was not...

Oct 2023
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(0)
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CMO

Relationship

We got some problems fixed with the product, but some problems haven't been fixed. Some of the...

Oct 2023
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(0)
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Director

Product

When we receive new medications and add them to our list, they aren't identified in the system. We...

Oct 2023
||
(0)
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Director

Product, Value

After we applied the program, we were surprised by what it gave us, and we felt good about it. Now,...

Oct 2023
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(0)
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Director

Product

Some of the challenges we have faced with the system include the quantities of medications. The...

Oct 2023
||
(0)
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Manager

Product

I don't think that the platform needs improvements, but it might be nice if the vendor were to add...

Oct 2023
||
(0)
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Manager

Relationship

IQVIA keeps their promises 100%. They work with us and support us. But in the last few months, the...

Oct 2023
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Manager

Relationship, Product

Arcus Air HIS is excellent for us. It is an easy and comprehensive system.

Oct 2023
||
(0)
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Manager

Operations, Product

The best thing about Arcus Air HIS is its flexibility. It isn't complicated like other systems that...

Oct 2023
||
(0)
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Manager

Loyalty, Product

The product is configured to our lab devices. That will allow results to automatically go to the...

Oct 2023
||
(0)
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Manager

Operations, Product

All of our physicians are satisfied with the system. It is easy to train people on the system and...

Oct 2023
||
(0)
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Manager

Relationship

IQVIA's support is great. We have support for each of our organizations, and the vendor supports us...

Oct 2023
||
(0)
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Manager

Relationship

Arcus Air HIS is a good and flexible system. The vendor's support team is good, and they help us...

Oct 2023
||
(0)
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Director

Relationship, Value

IQVIA could improve the user experience to save time and increase productivity.

Oct 2023
||
(0)
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CTO

Operations

The implementations are challenging. The master data preparation and the integrations were a...

Sep 2023
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(0)
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CTO

Product

The solution is quite stable. It is one of the most robust and stable software solutions that I have...

Sep 2023
||
(0)
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CTO

Product

The EHR is quite good in terms of its width and depth. It covers all of the aspects. All of our...

Sep 2023
||
(0)
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CTO

Operations

IQVIA was excellent at supporting us through the implementation process. They were really...

Sep 2023
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(0)
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CTO

Operations

We did have challenges before and after the go-live. Once we went live, issues kept coming. There...

Sep 2023
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(0)
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Manager

Operations

The things that IQVIA should do over the next year to help us the most are to increase the number of...

Aug 2023
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(0)
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Manager

Relationship, Product

For 2023, we would like IQVIA to focus on the unification of a common medical file for the entire region....

Aug 2023
||
(0)
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Director

Product

I would like to see improvements around the upgrades that come when new functionalities are launched....

Jul 2023
||
(0)
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