Expanse Acute Care EHR/MaaS Commentary
Filtered view: (Central)
Subject Expert
Tyson Blauer
Insights Director
Commentary Summary
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User Commentary
Relationship
Expanse Acute Care EHR is a pretty good product once we get it going. Most of our contact with...
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Loyalty, Relationship, Product
The vendor doesn't have new technology, but Expanse Acute Care EHR does what we need it to do. I...
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Relationship, Product
MEDITECH isn't proactive. The system is pretty robust, but MEDITECH doesn't tell anyone what it...
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Relationship
MEDITECH doesn't keep all of their promises. We wanted MEDITECH to develop a certain product, but...
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Operations
For our recent implementation, MEDITECH didn't take certain time variables into account, and they...
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Relationship, Product
With MEDITECH, a lot of our enhancement requests sit untouched for years. It isn't that I don't like...
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Relationship, Product
Almost everyone interfaces their systems with Epic's. MEDITECH is maybe in the second or third tier...
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Product
The integration between our radiology and ordering areas needs some work. Those are different...
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Loyalty
One issue with Expanse Acute Care EHR is that if users need something changed, it will take months...
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Loyalty, Relationship
I would like MEDITECH to be more responsive and to resolve issues up front. MEDITECH's support is...
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Operations, Product
MEDITECH has a good product. When we moved to Expanse Acute Care EHR, there were issues with the...
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Loyalty, Relationship, Product
MEDITECH does a really good job of having regular clinical content updates where we can move things,...
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Relationship
MEDITECH's customer support response time really depends on the module. Each module has a different...
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Product
Our users like the widgets in Expanse Acute Care EHR because they can personally customize what they...
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Operations
We are not relying on MEDITECH for training. MEDITECH has offered some training, but we feel like...
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Product
Most end users are adapting to the MEDITECH application, but we do have an issue with some of the...
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Relationship
One problem we have with MEDITECH is that we have issues that are critical to patient care. We open...
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Relationship, Product
MEDITECH is slow when it comes to integrating key third-party applications. We have a number of...
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Product
One challenge we are seeing with Expanse Acute Care EHR is the ability for patients to schedule...
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Loyalty
We are at a crossroads right now with MEDITECH, and we are contemplating a potential move to Epic....
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Loyalty
The timing and number of updates that MEDITECH was willing to give was a promise not kept. So, that...
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Product
Our physicians have more complaints with the MEDITECH acute product than the ambulatory product....
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Operations
Outside of tip sheets that physicians refused to read, MEDITECH didn't really come with a lot of...
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Culture, Relationship
I haven't really had many negative experiences with MEDITECH. When we have talked with the vendor's...
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Relationship
MEDITECH does a really good job when it comes to us calling on their support or putting in tickets....
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Operations
MEDITECH produces some good, on-demand training. However, it would be nice to see more in-person or...
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Value
For the amount that we pay, we definitely get our value out of the system. MEDITECH combined two...
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Loyalty, Value
MEDITECH is working hard on their products, and they are pretty forward-thinking when it comes to...
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Product
MEDITECH has done a lot of work on the provider side of Expanse Acute Care EHR, but there has got to...
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Operations
The initial training for Expanse Acute Care EHR wasn't really provided by MEDITECH. The system is...
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Value
Expanse Acute Care EHR has a reasonable cost, and MEDITECH doesn't nickel-and-dime us.
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Relationship
I receive plenty of support and executive involvement from MEDITECH. We are supposed to be getting...
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Loyalty, Value
Expanse Acute Care EHR is part of our long-term plans because the cost is better than the cost of...
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Loyalty, Product
MEDITECH is delivering new technology that meets our needs. They are developing quite a bit of new...
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Operations
We are good about asking for extra resources from MEDITECH as we need them, but otherwise, there is...
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Relationship
The vendor is quick to respond to our needs, and they are quick to come up with solutions. The...
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Operations, Product
The product could be easier to use. The issue is all of the documentation that is required and has...
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Loyalty, Product
The vendor is getting better at delivering technology over the years. I just think that they...
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Relationship
MEDITECH is proactive. They have actually reached out to us because they have looked at all of the...
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Relationship
MEDITECH's people, including their executives, are very responsive. I was with one of the vendor's...
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Relationship
MEDITECH might not do things as quickly as we want them to, but they do keep their promises.
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Product
Our providers have been using the web version of Expanse, and they like it better than the desktop...
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Loyalty
We are planning to push everybody to the web version of Expanse, and we will see how that goes...
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Relationship
The kind of customer support we get from MEDITECH varies based on who our specialist is and who we...
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Loyalty, Product
MEDITECH could improve Expanse Acute Care EHR by integrating with AI to allow me to summarize the...
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Product
I do all the training, and every provider comes in and says that Expanse Acute Care EHR is pretty...
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Operations
We don't get any support from MEDITECH on training. I don't feel like there is any real way for the...
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Operations, Product
Whether someone will be successful in implementing MEDITECH's system really depends on their...
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Product, Value
MEDITECH's system is technically easy to use. The issue is that it is too simple, so it can't...
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Relationship, Product
Estimates aren't supported in the system. The system uses a manual process. Even though we knew that...
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Product
Our codes don't always carry over cleanly during MEDITECH's upgrades. To make the system work in a...
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Operations
The implementation was a disaster. Our initial implementation team consisted largely of new hires...
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Relationship
The web and phone support are hit-or-miss. Some support personnel are quick to respond, and others...
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Operations
We found during the implementation that the vendor had migrated from using Microsoft SQL to using...
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Product, Value
The ease of use for end users is also hit-or-miss. In some areas, the system has been an improvement...
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Product
The management of the system is a disaster. Every area has its own access dictionaries, and that...
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Product
MEDITECH is completely missing the boat on AI and things like ambient listening and nursing...
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Product
Some of our leaders are not happy with MEDITECH because of their performance. We have a list of...
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Relationship, Operations
If MEDITECH implements new modules, their training and support are very good, but for upgrades, the...
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Relationship
In certain areas, we have developed very good relationships with the MEDITECH service analysts and...
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Relationship, Product
MEDITECH's feature called Extended Software and Hardware is a mess. It is not good. When it comes to...
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Relationship, Operations, Product
With MEDITECH, sometimes I feel like we are speaking two languages. Electronic case reporting has...
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Operations, Product
MEDITECH does allow me to do integration, but it is a struggle. This is my certified EHR. I have to...
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Relationship
MEDITECH has some really good people who were on the phone with us frequently to make sure that they...
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Loyalty, Value
Using the solution, we are able to do surgeries every day and change people's lives. In the big...
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Loyalty, Product
Although Expanse Acute Care EHR is pretty easy to use in general, MEDITECH’s delivery of new...
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Product
Expanse Acute Care EHR is not meeting our needs. Because of the type of facility we are, getting the...
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Loyalty, Product
Our providers have been wanting to change their own templates so that they don't have to send them...
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Operations, Product
We have had problems with the rollout of Expanse Acute Care EHR and the turnaround time on our...
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Relationship, Product
Depending on an organization's budget, MEDITECH can be a good option. But they don't have...
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Relationship
The people on the acute side of MEDITECH work with us and try to make a difference.
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Relationship
MEDITECH has so much turnover, and we end up with new analysts all the time. There is no proactive...
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Product
One of the complaints we have with MEDITECH's system is how fast some of the pages load. The system...
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Loyalty
When we were considering which EHR to buy, we considered Epic's system, but it was three times the...
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Value
For an independent hospital, other options may not be as affordable as MEDITECH even though there...
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Operations
We put Expanse Acute Care EHR in during COVID-19, so all the training was online, and we learned...
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Relationship
MEDITECH doesn’t always keep their promises. I would like more assistance with getting some things...
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Value
Sometimes things with MEDITECH could be less expensive. With some of the add-ons or other things, it...
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Product
MEDITECH needs to give all their modules the same look and feel. For the providers and nurses,...
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Value
In the last few months, MEDITECH has tripled their pricing for adding another facility. We have not...
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Product
Expanse Acute Care EHR gives us a lot of customizable functionality for the end user. So, if a...
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Relationship
MEDITECH has a longstanding position that they don't talk to third parties; they talk to us, the...
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Operations
There is no ongoing training from MEDITECH other than the documents they put out there, so it is...
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Product
We have a lot of customized reports in our data repository that give us a lot of analytical data...
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Product
I liked Expanse Acute Care EHR before we added other settings to the system, but now there are so...
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Relationship
Our experience working with MEDITECH depends on who the specialist is for the individual issue we...
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Operations, Product
The upgrades for Expanse Acute Care EHR aren't super great. We test our upgrades. The last time we...
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Operations
MEDITECH sends out notices when things are going on, like safety issues and stuff, so that is pretty...
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Product
Our staff members still don't like all the clicking in Expanse Acute Care EHR, and there is so much...
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Culture
When MEDITECH did the demo, they told the providers that it would take a couple of clicks to do...
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Relationship
MEDITECH’s phone support is better because we definitely get someone. With web support for putting...
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Culture, Loyalty, Product
MEDITECH’s sales process for Expanse Acute Care EHR was really bad, but now that we have been on the...
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Relationship, Product
There are a couple of different things that I like about MEDITECH as a Service. One, it is easy to...
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Loyalty
One thing that could use some improvement is the versatility of the reporting tools in the Expanse...
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Product
Expanse Acute Care EHR seems to do its job. We get the patients registered, and the system does the...
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Product
I wish MEDITECH's system had some more functionality so that we didn't have to go to third-party...
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Loyalty, Relationship
MEDITECH will say they are improving the application, and then seven years later, there will be an...
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Operations
MEDITECH will do the implementation, and that is really it, but we would like more education as...
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Product
Some of the MEDITECH specialists aren't as skilled or knowledgeable at applying things to real-world...
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Relationship
MEDITECH's support people respond, but they are very in the box, and they don't really go beyond...
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Operations
Our experience with MEDITECH’s implementation process hasn’t been great. MEDITECH has application...
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Operations, Value
If I had to guess, MEDITECH probably puts the vast majority of their resources into the software and...
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Loyalty
MEDITECH offered the best flexibility to set up a system that would work for us and our nuances. Our...
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Operations, Product
One huge recommendation I have for someone doing a MEDITECH implementation is to collect narrative...
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Loyalty
My initial sense is I think we are going to like Expanse Acute Care EHR a lot. MEDITECH has a good...
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Operations
MEDITECH has a dashboard for the implementation that has KPIs and a timeline, but it is very broad...
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Relationship, Operations
There were often some knowledge gaps from the implementation people, and there were times when we...
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Operations
MEDITECH now has some virtual training called MedPower, but we can't make our own training with our...
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Culture, Product
We have been hearing that MEDITECH stripped down some of the features in the product. Since then,...
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Product
There are some opportunities for the vendor to deliver new technology. MEDITECH really needs to move...
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Product
The ease of use depends on the area of the solution. There are always a few naysayers, but providers...
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Relationship, Product
We very much struggle with MEDITECH’s new ticketing system, and even they struggle with it. We can...
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Loyalty, Relationship
If an organization already had an existing MEDITECH version, and they wanted to stay independent and...
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Product
One thing that I love about the product is that it is becoming more web based. Clinicians can see...
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Relationship
When the system goes down or an issue occurs, we will put in a case, but we will also call. It has...
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Relationship
It feels like there are times when the vendor isn't responsive. Sometimes we have to reach out to...
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Relationship, Product
As we have upgraded to newer versions of the product, we have sometimes experienced the loss of some...
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Relationship, Operations
I would like to be able to connect with a MEDITECH specialist in real time and have them available,...
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Culture, Loyalty, Product
Expanse Acute Care EHR does what it is supposed to do. The system has a lot of things that are good...
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Product
There is still room to grow in medication reconciliation. It is a challenge to get all the right...
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Product, Value
Expanse Acute Care EHR has really worked fairly well, and it is good value for the money. There is...
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Operations, Product
My thought on Expanse Acute Care EHR, and really any EHR, is that if every hospital in the country...
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Relationship, Product
We get alerts quite often on things that MEDITECH knows of that are issues, and then the fixed form...
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Relationship
Eventually, we make MEDITECH keep promises. It takes them a while. They have good support...
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Operations, Product
We went live with the Expanse platform previously, so we have just been working on optimizing the...
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Loyalty
The Expanse platform is part of our long-term plans. We are not going anywhere. I'm not going...
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Product
One strength is that the system is fully integrated, so all of our different areas and departments...
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Relationship, Product
The different pieces of the software are very siloed on MEDITECH’s side. Fixing problem A may...
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Loyalty, Relationship, Operations, Product
MEDITECH as a Service is still a new product, so over the last year, there have been a lot of bumps...
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Product
Overall, I'm happy with Expanse Acute Care EHR. The product’s biggest strength is that it is...
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Loyalty, Product
The graphing function in the solution is frustrating and should be improved. The ability to retrieve...
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Operations
I don't think MEDITECH does much training. My impression is that they have web calls to discuss the...
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Operations
I don't know how much MEDITECH is involved with implementing things at our organization because when...
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Operations
I have never personally had training from MEDITECH on any of the modules that I'm involved in. We...
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Relationship
I don't think MEDITECH is ever proactive. They are really reactive. If they were really proactive,...
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Loyalty, Product
I would not buy Expanse Acute Care EHR again. I was shocked that we went down the Expanse path...
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Culture, Loyalty, Product
When we went from an older version of MEDITECH's system to the Expanse version, we were promised a...
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Loyalty
Expanse Acute Care EHR is not part of our long-term plans. We are switching to another product. Our...
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Product
Expanse Acute Care EHR really maintains itself. We moved from a really old platform to Expanse Acute...
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Relationship, Product
We update Expanse Acute Care EHR to a new priority pack regularly, and the upgrades always seem to...
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Product
Once learned, it is very easy to use Expanse Acute Care EHR. It meets our needs for actually putting...
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Relationship
MEDITECH has been great with their support; we work well with them, and they work well with us. If...
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Relationship
We have a regularly scheduled call with our MEDITECH account manager, so we are able to speak openly...
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Operations, Product
Expanse Acute Care EHR is fairly easy to use. I do have a few providers that struggle with a few...
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Relationship
With MEDITECH, it is hard to get support. Their support team is there, but we have to put stuff...
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Product
We like the portion of Expanse Acute Care EHR that has documentation for the clinical staff....
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Culture, Relationship, Value
We couldn't get our PACS to work without having to buy something else. The thing is, MEDITECH said a...
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