Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
EMA (Dermatology, Orthopedics, and Ophthalmology) Comments
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Manager
ROI / Cost (care and feeding)
The vendor doesn’t charge for every little thing; they are good. They do charge for every fax that...
Login or Create an Account to see details.
Manager
Other Observations & Comments
The EMR is specific to ophthalmology, and that is helpful. There are some things that are specific...
Login or Create an Account to see details.
Manager
Service and Support
The support is really good, and the vendor does have ongoing training. Their support line is quick...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
Modernizing Medicine charges us for some things, and it would be nice if they were included....
Login or Create an Account to see details.
Manager
Lessons Learned
Modernizing Medicine has a lot of great things, but everyone has room for improvement. They have a...
Login or Create an Account to see details.
Manager
Relationship
From what I see, Modernizing Medicine is always trying, growing, and improving. They listen to our...
Login or Create an Account to see details.
Manager
Lessons Learned
Having been with Modernizing Medicine for a few years, I am pretty knowledgeable about their...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The usability with EMA is great; it is really user friendly. There is an iPad app and a desktop...
Login or Create an Account to see details.
Manager
Service and Support
I haven't gotten training since we have started, but I have called the vendor for help with problems....
Login or Create an Account to see details.
Manager
Service and Support
There is one thing I struggle with in EMA, and it has gotten better. That is posting refunds from...
Login or Create an Account to see details.
Manager
Other Observations & Comments
I would give the vendor a high score for new technology if I could, but I am not getting the okay to...
Login or Create an Account to see details.
Manager
Service and Support
Modernizing Medicine is very proactive and helpful except when we are working on something together...
Login or Create an Account to see details.
Manager
Service and Support
Our user meetings used to include really detailed breakout sessions where we got information and...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
When I needed to make some specific updates related to COVID-19, I called Modernizing Medicine, and...
Login or Create an Account to see details.
Manager
Relationship
Our experience with the vendor has been positive, and I have been working with them for many years...
Login or Create an Account to see details.
Manager
Relationship
Early on in my relationship with Modernzing Medicine, their communication was lacking, but it has...
Login or Create an Account to see details.
Manager
Service and Support
When I call support, I am on often hold for 3–5 minutes on average. Within the past year,...
Login or Create an Account to see details.
Manager
Service and Support
I would like Modernizing Medicine to have a clearer picture of which experts can be directly talked...
Login or Create an Account to see details.
Manager
Service and Support
Modernizing Medicine could be more proactive with fewer questions coming back to us and more...
Login or Create an Account to see details.
Manager
Interfacing and Integration
Our company has been pushing for a specific module that we would like to integrate and that...
Login or Create an Account to see details.
Manager
Implementation and Training
We have had multiple trainings with Modernizing Medicine and their staff. We just haven’t always...
Login or Create an Account to see details.
Manager
Relationship
We are starting to get into conversations with Modernizing Medicine, and they have been very open...
Login or Create an Account to see details.
Manager
Relationship
Our regular calls with our executive account manager go very well. The manager is very helpful, and...
Login or Create an Account to see details.
Manager
Lessons Learned
My rating for driving tangible outcomes is tied more to past priorities that we have provided to...
Login or Create an Account to see details.
Manager
Service and Support
Modernizing Medicine has been very cutting edge. They are always on top of the next challenge. For...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The system is great and very easy to change. It works with us. One of the things that I love most...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
Overall, I am very happy. The vendor has done a good job. Once things are brought to life, the...
Login or Create an Account to see details.
Physician
Implementation and Training
The vendor needs more people in the office to train us. We spend a lot of money on an expensive...
Login or Create an Account to see details.
Physician
Lessons Learned
When we need updates, it sometimes takes a little bit of time for things to be changed or updated in...
Login or Create an Account to see details.
Physician
Service and Support
It took us a little bit of time to get on board with telehealth. I would give the vendor a high...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
I was very hesitant to go to electronic records, but the help that electronic records give us for...
Login or Create an Account to see details.
Physician
Lessons Learned
The vendor has done really well, but they had to get into the system. We had some difficulties with...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
The continued updates help us. I like the vendor’s upgrades; they are good. We appreciate the...
Login or Create an Account to see details.
Physician
Lessons Learned
Our biggest thing is trying to figure out what to do with some of the reports. There isn’t really...
Login or Create an Account to see details.
Physician
Technology
In the beginning, we were told about things that came over and were labeled for pathology reports,...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
The vendor’s ability to drive tangible outcomes is a frustration. It takes a long time for me to...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
The vendor could add outcomes for MIPS. We need a little bit more education and help with that. MIPS...
Login or Create an Account to see details.
Manager
Future Outlook
When we went to Modernizing Medicine's PM system, it was difficult to switch over. There was some...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The thing I have learned is that people aren't always willing to get the training that is provided,...
Login or Create an Account to see details.
Manager
Future Outlook
Modernizing Medicine doesn't give us clues as to how to use certain products in our clinic. We had...
Login or Create an Account to see details.
Manager
Implementation and Training
Modernizing Medicine is very responsive and quickly takes action. When we went to the PM system, the...
Login or Create an Account to see details.
VP/Other Executive
ROI / Cost (care and feeding)
Whether Modernizing Medicine charges for every little thing is a tough question. They are like any...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
We train everybody that onboards with EMA because we have been using it for so long. The initial...
Login or Create an Account to see details.
VP/Other Executive
Service and Support
I am not tremendously happy with Modernizing Medicine’s support. They could have better...
Login or Create an Account to see details.
Manager
Service and Support
During the COVID-19 crisis, Modernizing Medicine spun up a telehealth service fairly quickly, but...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Modernizing Medicine pushes upgrades frequently. We don’t really have a choice when it comes to...
Login or Create an Account to see details.
Manager
Service and Support
We frequently have discussions with Modernizing Medicine about their product and things that we...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The vendor does their upgrades in pods, and they aren’t always forthcoming with the information that...
Login or Create an Account to see details.
Manager
Service and Support
With the vendor’s support, we see a lack of response a lot of times. We have to escalate to our...
Login or Create an Account to see details.
Manager
Interfacing and Integration
We were promised that there would be more integration between our EMR and EMA when we were buying...
Login or Create an Account to see details.
Manager
Service and Support
We can't customize the platform because we are a large practice and we need to fill the needs that...
Login or Create an Account to see details.
Physician
Service and Support
The product has gotten a lot better. When we first started, it was kind of bad. We had problems...
Login or Create an Account to see details.
Physician
Service and Support
I don't know which executive at Modernizing Medicine we would escalate to. We are kind of small...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
The only thing that would make EMA better is if the telemedicine product were easier for patients to...
Login or Create an Account to see details.
Physician
ROI / Cost (care and feeding)
Modernizing Medicine avoids nickel-and-diming. They are pretty fair about their billing practices.
Login or Create an Account to see details.
Physician
Implementation and Training
I would strongly recommend that others implement the product. I thought our implementation was...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
I am very pleased with the PM system, the EMR, the electronic prescriptions feature, and all the...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
All of the scheduling and documentation regarding a clinic visit can be done through Modernizing...
Login or Create an Account to see details.
Analyst/Coordinator
Other Observations & Comments
Based on what I have seen with this product, I probably wouldn’t buy it again. I would go with a...
Login or Create an Account to see details.
Analyst/Coordinator
Lessons Learned
Modernizing Medicine has good plans and tries to keep their promises, but they fall short in...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
Modernizing Medicine provides good support. We are usually able to get someone relatively quickly,...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
Modernizing Medicine is making strides with their upgrades, but they are still lacking in terms of...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
I really like our ability to use a PC and an Apple iPad interface and that two users can introduce...
Login or Create an Account to see details.
CEO/President
Technology
It is very tough to generate letters on the iPad. There are some glitches, and the letter generation...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I feel so lucky to have stumbled upon Modernizing Medicine. EMA has changed our whole practice. It...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The only complaint I have about Modernizing Medicine is that they are small. When I want an...
Login or Create an Account to see details.
Manager
Service and Support
Modernizing Medicine has the best support I have ever worked with. The support people will walk me...
Login or Create an Account to see details.
Physician
Relationship
Modernizing Medicine's national conference is fantastic. I have learned so much by going to the...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
There are a few things that Modernizing Medicine could have moved on a little sooner, and they...
Login or Create an Account to see details.
Manager
Implementation and Training
Modernizing Medicine has a number of webinars. Their training for onboarding is at a quality level....
Login or Create an Account to see details.
Physician
Implementation and Training
There is a steep learning curve to the system. When it comes to the effectiveness of ongoing...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
I appreciate the updates. They are constant and important. When there is a glitch, the vendor works...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
EMA is definitely the best software for dermatology based on how it works. Modernizing Medicine...
Login or Create an Account to see details.
Manager
Interfacing and Integration
EMA doesn’t tie in with a whole lot of outside vendors. Modernizing Medicine tends to make their own...
Login or Create an Account to see details.
Manager
Service and Support
Modernizing Medicine has a high turnover rate with the people who answer the phones. The new people...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
It seems like some of the newer solutions that Modernizing Medicine is rolling out are more...
Login or Create an Account to see details.
Manager
Service and Support
I would give the vendor a high rating for supporting us during the COVID-19 crisis. Our experience...
Login or Create an Account to see details.
Manager
Service and Support
The vendor keeps all of their promises. When we have an issue, the vendor resolves it either on the...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
There is one issue in the product that the physicians don't like. Whenever patients get cataract...
Login or Create an Account to see details.
Manager
Implementation and Training
Overall, I would give the vendor a good rating for training. Typically, there are online meetings,...
Login or Create an Account to see details.
Manager
Interfacing and Integration
We have problems with transferring information from our PM system to the product, but for the most...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Our end users find the system to be very easy to use. We just had a new technology person come...
Login or Create an Account to see details.
Advanced Filters
Featured Report
Preferences
Related Blogs
An Initial View of Ophthalmology EMRs
Who Is in Control of EHR Satisfaction?