EMA (Dermatology, Orthopedics, and Ophthalmology) Comments

 

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Current Time Inside Cache Tag Helper: 9/22/2020 11:31:02 PM and Model.EvProductId = 58029

Commentary Summary

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User Commentary

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Manager

ROI / Cost (care and feeding)

Modernizing Medicine charges us for some things, and it would be nice if they were included....

Sep 2020
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Manager

Lessons Learned

Modernizing Medicine has a lot of great things, but everyone has room for improvement. They have a...

Sep 2020
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Manager

Relationship

From what I see, Modernizing Medicine is always trying, growing, and improving. They listen to our...

Sep 2020
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Manager

Lessons Learned

Having been with Modernizing Medicine for a few years, I am pretty knowledgeable about their...

Sep 2020
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Manager

Functionality and Upgrades

The usability with EMA is great; it is really user friendly. There is an iPad app and a desktop...

Sep 2020
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Manager

Service and Support

I haven't gotten training since we have started, but I have called the vendor for help with problems....

Sep 2020
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Manager

Service and Support

There is one thing I struggle with in EMA, and it has gotten better. That is posting refunds from...

Sep 2020
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Manager

Other Observations & Comments

I would give the vendor a high score for new technology if I could, but I am not getting the okay to...

Sep 2020
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Manager

Service and Support

Modernizing Medicine is very proactive and helpful except when we are working on something together...

Sep 2020
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Manager

Service and Support

Our user meetings used to include really detailed breakout sessions where we got information and...

Sep 2020
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Manager

ROI / Cost (care and feeding)

When I needed to make some specific updates related to COVID-19, I called Modernizing Medicine, and...

Sep 2020
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Manager

Relationship

Our experience with the vendor has been positive, and I have been working with them for many years...

Sep 2020
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Manager

Relationship

Early on in my relationship with Modernzing Medicine, their communication was lacking, but it has...

Sep 2020
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Manager

Service and Support

When I call support, I am on often hold for 3–5 minutes on average. Within the past year,...

Sep 2020
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Manager

Service and Support

I would like Modernizing Medicine to have a clearer picture of which experts can be directly talked...

Sep 2020
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Manager

Service and Support

Modernizing Medicine could be more proactive with fewer questions coming back to us and more...

Sep 2020
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Manager

Interfacing and Integration

Our company has been pushing for a specific module that we would like to integrate and that...

Sep 2020
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Manager

Implementation and Training

We have had multiple trainings with Modernizing Medicine and their staff. We just haven’t always...

Sep 2020
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Manager

Relationship

We are starting to get into conversations with Modernizing Medicine, and they have been very open...

Sep 2020
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Manager

Relationship

Our regular calls with our executive account manager go very well. The manager is very helpful, and...

Sep 2020
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Manager

Lessons Learned

My rating for driving tangible outcomes is tied more to past priorities that we have provided to...

Sep 2020
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Manager

Service and Support

Modernizing Medicine has been very cutting edge. They are always on top of the next challenge. For...

Aug 2020
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Manager

Functionality and Upgrades

The system is great and very easy to change. It works with us. One of the things that I love most...

Aug 2020
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Physician

Functionality and Upgrades

Overall, I am very happy. The vendor has done a good job. Once things are brought to life, the...

Aug 2020
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Physician

Implementation and Training

The vendor needs more people in the office to train us. We spend a lot of money on an expensive...

Aug 2020
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Physician

Lessons Learned

When we need updates, it sometimes takes a little bit of time for things to be changed or updated in...

Aug 2020
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Physician

Service and Support

It took us a little bit of time to get on board with telehealth. I would give the vendor a high...

Aug 2020
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Physician

Functionality and Upgrades

I was very hesitant to go to electronic records, but the help that electronic records give us for...

Aug 2020
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Physician

Lessons Learned

The vendor has done really well, but they had to get into the system. We had some difficulties with...

Aug 2020
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Physician

Functionality and Upgrades

The continued updates help us. I like the vendor’s upgrades; they are good. We appreciate the...

Aug 2020
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Physician

Lessons Learned

Our biggest thing is trying to figure out what to do with some of the reports. There isn’t really...

Aug 2020
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Physician

Technology

In the beginning, we were told about things that came over and were labeled for pathology reports,...

Aug 2020
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Physician

Functionality and Upgrades

The vendor’s ability to drive tangible outcomes is a frustration. It takes a long time for me to...

Aug 2020
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Physician

Functionality and Upgrades

The vendor could add outcomes for MIPS. We need a little bit more education and help with that. MIPS...

Aug 2020
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Manager

Future Outlook

When we went to Modernizing Medicine's PM system, it was difficult to switch over. There was some...

Aug 2020
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Manager

Functionality and Upgrades

The thing I have learned is that people aren't always willing to get the training that is provided,...

Aug 2020
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Manager

Future Outlook

Modernizing Medicine doesn't give us clues as to how to use certain products in our clinic. We had...

Aug 2020
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Manager

Implementation and Training

Modernizing Medicine is very responsive and quickly takes action. When we went to the PM system, the...

Aug 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Whether Modernizing Medicine charges for every little thing is a tough question. They are like any...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

We train everybody that onboards with EMA because we have been using it for so long. The initial...

Aug 2020
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VP/Other Executive

Service and Support

I am not tremendously happy with Modernizing Medicine’s support. They could have better...

Aug 2020
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Manager

Service and Support

During the COVID-19 crisis, Modernizing Medicine spun up a telehealth service fairly quickly, but...

Aug 2020
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Manager

Functionality and Upgrades

Modernizing Medicine pushes upgrades frequently. We don’t really have a choice when it comes to...

Aug 2020
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Manager

Service and Support

We frequently have discussions with Modernizing Medicine about their product and things that we...

Aug 2020
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Manager

Functionality and Upgrades

The vendor does their upgrades in pods, and they aren’t always forthcoming with the information that...

Aug 2020
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Manager

Service and Support

With the vendor’s support, we see a lack of response a lot of times. We have to escalate to our...

Aug 2020
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Manager

Interfacing and Integration

We were promised that there would be more integration between our EMR and EMA when we were buying...

Aug 2020
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Manager

Service and Support

We can't customize the platform because we are a large practice and we need to fill the needs that...

Aug 2020
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Physician

Service and Support

The product has gotten a lot better. When we first started, it was kind of bad. We had problems...

Aug 2020
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Physician

Service and Support

I don't know which executive at Modernizing Medicine we would escalate to. We are kind of small...

Aug 2020
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Physician

Functionality and Upgrades

The only thing that would make EMA better is if the telemedicine product were easier for patients to...

Aug 2020
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Physician

ROI / Cost (care and feeding)

Modernizing Medicine avoids nickel-and-diming. They are pretty fair about their billing practices.

Aug 2020
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Physician

Implementation and Training

I would strongly recommend that others implement the product. I thought our implementation was...

Aug 2020
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Physician

Functionality and Upgrades

I am very pleased with the PM system, the EMR, the electronic prescriptions feature, and all the...

Aug 2020
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Physician

Functionality and Upgrades

All of the scheduling and documentation regarding a clinic visit can be done through Modernizing...

Aug 2020
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Analyst/Coordinator

Other Observations & Comments

Based on what I have seen with this product, I probably wouldn’t buy it again. I would go with a...

Aug 2020
 Helpful

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Analyst/Coordinator

Lessons Learned

Modernizing Medicine has good plans and tries to keep their promises, but they fall short in...

Aug 2020
 Helpful

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Analyst/Coordinator

Service and Support

Modernizing Medicine provides good support. We are usually able to get someone relatively quickly,...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

Modernizing Medicine is making strides with their upgrades, but they are still lacking in terms of...

Aug 2020
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CEO/President

Functionality and Upgrades

I really like our ability to use a PC and an Apple iPad interface and that two users can introduce...

Aug 2020
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CEO/President

Technology

It is very tough to generate letters on the iPad. There are some glitches, and the letter generation...

Aug 2020
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Manager

Functionality and Upgrades

I feel so lucky to have stumbled upon Modernizing Medicine. EMA has changed our whole practice. It...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

The only complaint I have about Modernizing Medicine is that they are small. When I want an...

Aug 2020
 Helpful

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Manager

Service and Support

Modernizing Medicine has the best support I have ever worked with. The support people will walk me...

Aug 2020
 Helpful

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Physician

Relationship

Modernizing Medicine's national conference is fantastic. I have learned so much by going to the...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

There are a few things that Modernizing Medicine could have moved on a little sooner, and they...

Aug 2020
 Helpful

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Manager

Implementation and Training

Modernizing Medicine has a number of webinars. Their training for onboarding is at a quality level....

Aug 2020
 Helpful

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Physician

Implementation and Training

There is a steep learning curve to the system. When it comes to the effectiveness of ongoing...

Aug 2020
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Physician

Functionality and Upgrades

I appreciate the updates. They are constant and important. When there is a glitch, the vendor works...

Aug 2020
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Manager

Functionality and Upgrades

EMA is definitely the best software for dermatology based on how it works. Modernizing Medicine...

Aug 2020
 Helpful

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Manager

Interfacing and Integration

EMA doesn’t tie in with a whole lot of outside vendors. Modernizing Medicine tends to make their own...

Aug 2020
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Manager

Service and Support

Modernizing Medicine has a high turnover rate with the people who answer the phones. The new people...

Aug 2020
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Manager

ROI / Cost (care and feeding)

It seems like some of the newer solutions that Modernizing Medicine is rolling out are more...

Aug 2020
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Manager

Service and Support

I would give the vendor a high rating for supporting us during the COVID-19 crisis. Our experience...

Aug 2020
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Manager

Service and Support

The vendor keeps all of their promises. When we have an issue, the vendor resolves it either on the...

Aug 2020
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Manager

Functionality and Upgrades

There is one issue in the product that the physicians don't like. Whenever patients get cataract...

Aug 2020
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Manager

Implementation and Training

Overall, I would give the vendor a good rating for training. Typically, there are online meetings,...

Aug 2020
 Helpful

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Manager

Interfacing and Integration

We have problems with transferring information from our PM system to the product, but for the most...

Aug 2020
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Manager

Functionality and Upgrades

Our end users find the system to be very easy to use. We just had a new technology person come...

Aug 2020
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Manager

Service and Support

When we have a problem, the vendor is quick to respond and help us out. I get updated emails from...

Aug 2020
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Manager

Relationship

I have been to some of the seminars that the vendor has put on, and the executives are very hands on...

Aug 2020
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Manager

Functionality and Upgrades

We have recommended the system to a lot of people. One of our specialists refused to use the product...

Aug 2020
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Manager

Functionality and Upgrades

Whenever somebody comes out and helps us navigate the system, that is so helpful. Whenever we have a...

Aug 2020
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Manager

Functionality and Upgrades

Modernizing Medicine makes good products. Their billing is very robust and user friendly. Their EMR...

Aug 2020
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Manager

Implementation and Training

Training from Modernizing Medicine is not what I was hoping for; it was awful. I want more. I want...

Aug 2020
 Helpful

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Manager

Service and Support

Support from Modernizing Medicine is hit or miss. Some of the staff members are brand new and...

Aug 2020