EMA (Dermatology, Orthopedics, and Ophthalmology)
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
User Commentary
The product does go down every now and then, but everything goes down every now and then.
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Modernizing Medicine does not keep all their promises because their telehealth system is horrible. I...
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We pay Modernizing Medicine a certain percentage for the whole product, so they do not charge for...
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Modernizing Medicine is both a vendor and a partner. Most of the time, they are a partner, but...
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EMA's appointment finder is supposed to be amazing, but the tool doesn't work. There are so many...
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I really like our account manager. That person works very hard for us.
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Our go-live with the PM piece had some problems and had a difficult setup. We weren't taken through...
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Modernizing Medicine's system does really well with ophthalmology. There are some enhancements that...
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EMA is not where we want it to be for insurance verification. We use another product that has more...
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Modernizing Medicine does nickel-and-dime us sometimes. We have to pay for training if we want it....
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What is nice about EMA is that we always get PDFs from our patient outreach solution that tell us...
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Modernizing Medicine’s support has been good. We have days every now and then when something...
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Modernizing Medicine has been responsive to a lot of things we have been trying to get done, so I...
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Modernizing Medicine works with us on reducing costs if we feel that is in the best interest of both...
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EMA is efficient for our clinicians. They have more face time with the patient and less screen time...
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I would like Modernizing Medicine to be more up front and transparent about their product road map....
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I would like Modernizing Medicine to have a quicker turnaround time for enterprise client needs....
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Modernizing Medicine would potentially nickel-and-dime us if we let them. That depends on how the...
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Modernizing Medicine’s dermatology-specific solution fits our needs, and it is nice that it is...
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One thing Modernizing Medicine needs to improve is the connectivity of telehealth. I would also like...
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We don’t use EMA for our scheduling because we use another system. However, we can pull codes from...
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Service from Modernizing Medicine is fine. I have to initiate everything, but once I reach out,...
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In the past, we haven’t had any problems with the updates from Modernizing Medicine. However, the...
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When we schedule an appointment in our scheduling system, only the provider can see the schedule in...
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I really like the reporting features in EMA, especially for CMS. The reporting features have a great...
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We are happy with EMA. It checks off a lot of the boxes that we need for EMR and PM systems. The...
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Modernizing Medicine's support has gone down over the last couple of years. When we first went live...
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I would like to see the vendor improve their pricing. I want them to package their products in a way...
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I would like to see the vendor be more proactive with their training. Their initial training was...
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I have had good interactions with Modernizing Medicine's executive team, but I have noticed that...
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EMA is an extremely user-friendly system. The setup and go-live were the best we could have asked...
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The system setup needs to be done by more than one person so that multiple users know how and where...
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The support is very good. However, when we first started with Modernizing Medicine, we could call...
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With any EHR, we are going to pay for our add-ons but not all the upgrades. As long as we pay our...
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Modernizing Medicine is very good about having a release note. When they are going to upgrade...
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Everyone was dreading the biggest changes, but it was really such an easy transition with...
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There are several outreaches to do training. Modernizing Medicine has an annual meeting, and last...
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I really have not found any issues or areas where EMA is deficient. Modernizing Medicine is always...
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One of our medications went from branded to generic. A lot of times, it is hard to do an...
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There is no content that I know of that is not correct, inappropriate, or up to speed. Modernizing...
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We use iPads all the time, so the system is very movable. EMA is very easy to use, and we don't feel...
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Modernizing Medicine is constantly doing updates. We just had one recently, and if they see any bugs...
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The executives are very involved when we go to an annual meeting and they are all there. But I...
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Probably a gripe amongst a lot of doctors is how expensive EMA is on a monthly basis when compared...
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Modernizing Medicine is looking at things coming down the pike and hitting questions and changes....
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We looked at a bunch of EMRs, and we decided to go with EMA. We have been very happy with it. That...
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EMA is definitely part of our long-term plans because the EHR can be a huge stressor to any doctor...
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The biggest value of EMA is that so much is prebuilt. We may tweak little things that we add on or...
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When we started the practice management side of things for the solution, the training that we...
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There are things in EMA that have caused our practice to take many more steps than we need to. We...
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EMA has the worst referral function that I have seen in any EHR that I have ever used. But we have...
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EMA does its job. I would recommend it for a certain specialty. The solution's medical documentation...
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There are some things that can be very frustrating in the solution that need to be fixed. The vendor...
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When I have worked with the vendor's people on updates, they haven't always been helpful. They have...
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There are some redundancies in one of the solution's modules. When we first started building the...
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The solution's EMA updates are great. Every time that they add something to the system, that thing...
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The support that we have received from Modernizing Medicine has been good. We basically funnel...
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When we have had meetings, Modernizing Medicine has asked me a couple of times to give my insight on...
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Modernizing Medicine does a great job of tailoring the program to what the doctor does. Everything...
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Modernizing Medicine doesn’t avoid nickel-and-diming. There is not a one-time monthly charge. It...
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The Modernizing Medicine system is definitely different than our previous software. Modernizing...
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If I have to say something that Modernizing Medicine could use improvement on, it would be who they...
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During our initial training, there was a group of people we worked with, and then I felt like they...
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As far as supporting the integration into our office goes, when we first started, that worked. We...
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I would buy the solution again. It is a very good EMR, and it is convenient to be able to do our...
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We don't have much in the way of training at this point with Modernizing Medicine, but when we look...
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We can send documents among the staff electronically through EMA. It works really well on the...
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There are a lot of tabs in EMA, especially for clerks at the front desk. We had a different system...
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We put photos into the system, and when we enlarge a photo on the iPad version, it widens the photo....
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I like EMA. It flows very nicely, and navigation is easy. It is easy to operate, and it works very...
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Customer Service for EMA is the vendor's downfall. Maybe I am old school because I like to discuss...
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The billing module has helped us put charges in right away. It is good and bad in that sometimes the...
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The vendor has improved the layout so that when we open the screen, we actually can see the visual...
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The vendor never overpromises, but we wish they would strive more to attain some things. The main...
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It is nice that the charges feed in from the EHR to the PM system. We are fairly pleased with the...
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Sometimes, when the vendor does enhancements, things get broken, and we have to wait for them to get...
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The vendor offers a lot with the base product, but we pay for anything extra. We would like to have...
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The vendor needs to streamline things a little and do more things remotely. We like in-person...
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Coming out of the COVID-19 pandemic, the vendor's support is now better. It was very bad when...
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EMA is a very different piece of software. It is the best EHR for our specialty. It is fantastic and...
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Recently, the vendor gave us a key contact. But if we need something, we have to start by calling...
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The vendor keeps most of their promises, but not all. They promised that a certain module would be...
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There are some tools that we think ought to be available and integrated that are not available, or...
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In the past couple of years, the vendor has done a lot more bundling. In some ways, it is good that...
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Modernizing Medicine almost feels a little bit like a cable company where we get a package but...
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The first thing I have really been disappointed in with Modernizing Medicine is their image...
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Some people get annoyed when the vendor does updates all the time, but I think the reason they...
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Modernizing Medicine is excellent. They are a very good organization. They have a great product. I...
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I am really happy with EMA. I hear horror stories from my colleagues in other places that don't like...
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I wish that I could go in and edit some things ahead of time. I wish that could go into a master...
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Modernizing Medicine rolled out the newest technology, but now there are other things that the...
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The only lab results that appear in the patient portal are from an interface, and Modernizing...
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This past year, Modernizing Medicine didn’t hire enough people to provide support. They didn’t do a...
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When Modernizing Medicine does upgrades, they give us very short-term notice. Then they cancel them...
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Modernizing Medicine needs to do something with their server farm because we have issues with...
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What we like about EMA is its use in the exam room. With dermatology, there is so much that is image...
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Modernizing Medicine needs to do a lot of work on their patient portal. We utilized their billing...
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We have used EMA for a long time, and it has been great. It is easy to use and so functional. The...
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The support from Modernizing Medicine is excellent. We get all of the help we need in a timely...
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I have worked closely with three software solutions. One is my favorite, but EMA is a close second....
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There are a few things in EMA that are a bit frustrating to me. While our slides are typically given...
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There is something in EMA that is interesting and different from other systems. Let's say we have a...
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If we have a diagnosis code, EMA does a really great job of linking the diagnosis, the microscopic...
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Modernizing Medicine does seem to have various webinars for training. When the CARES act was coming...
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It would be nice if there were more communication amongst different things. That is a problem with...
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We can't use some of the functionality on a tablet that we could use on a laptop or desktop...
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Overall, I have had very few complaints, and I am very happy. Mostly due to our laziness, we haven’t...
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We converted from paper charts to the Modernizing Medicine system. It is the only modern EHR I have...
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We haven’t really required a lot of direct communication with the vendor. We made a change a few...
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Modernizing Medicine hosts webinars all the time. I haven’t been to any of them. Maybe I should have...
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We have had the system for many years, and it is definitely better than it was in terms of...
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I don't have any issues with EMA. Modernizing Medicine does a good job. They offer some pretty...
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I never have to get Modernizing Medicine's executives involved because their people just do what...
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I wish that the system's pathology and clinical labs could be attached to electronic faxes so that...
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Modernizing Medicine is a forward-thinking company. They are always working on ways to improve the...
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Modernizing Medicine's products and services are not always easily implemented or trained on. If...
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Modernizing Medicine needs a lot more educational courses. When Modernizing Medicine rolls out a new...
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There is a lot that Modernizing Medicine could improve on in their training. We can go online to...
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The solution is what doctors that are coming out of school are looking for. It is easier to get new...
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Modernizing Medicine has a modmed Communities page where suggestions are voted on, and it is laid...
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Modernizing Medicine is not struggling; they are being anticompetitive. They are stonewalling...
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I feel like the vendor only adds things if they are something they can charge for.
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I pretty much only work with the tier-one people because it is hard to get a callback on anything...
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We gave in-depth information about what we wanted to see in the system, but the things that we got...
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Modernizing Medicine is a great and innovative company. They are always looking to be the best that...
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Modernizing Medicine always has someone new in their support department. I don't know whether that...
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Modernizing Medicine has been really good with how they charge. We like that EMA is an all-in-one...
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When Modernizing Medicine updates something in their system, it sometimes feels like they take two...
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We like EMA, but the vendor doesn't have the capability for us to schedule within it. There are a...
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Our doctors really prefer the system in terms of our specialty because Modernizing Medicine is...
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Modernizing Medicine does frequent updates, and they alert their providers about what those updates...
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I have not really seen too much training for Modernizing Medicine, but everybody here is very well...
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We call into a general call center for support. Modernizing Medicine is probably a little quicker to...
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I am not aware of any instance where Modernizing Medicine promised something that they did not...
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We have a faxing piece with EMA, and every month, we fax out records out of the program. The cost...
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The system costs about four times more money than we were paying before, but it is very intuitive....
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So far, the vendor is underpromising and overdelivering. That is the opposite of the case with our...
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There was some training on the product ahead of time. The vendor gave us their sandbox to practice...
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The system integrates with everything very easily. Our IT person was just in the system for a couple...
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The sign-on process is instantaneous. It is very simple and easy to change our login credentials. We...
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I haven’t needed to climb the chain to the vendor executives, but everyone I have dealt with has...
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Modernizing Medicine is easy to read and easy to use. My billers love the system. We are able to...
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There are two developers that make Modernizing Medicine's system, and they have two different names...
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We have different packages that we get charged for. Now, when I call the vendor with problems, I...
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When we implemented EMA, we had training via Webex presentations, and then we had Modernizing...
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We have been successful with any piece of equipment that we have tried to integrate with EMA. That...
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We are very happy with EMA. We had another system previously that we stopped using and went back to...
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Every time I turn around, Modernizing Medicine is upgrading something else. They listen to their...
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The quality of Modernizing Medicine's support is excellent. I never have a problem with the support....
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The coding has changed a little bit, but we can still get to where we want to be financially. With...
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I recommend EMA to somebody every week. I cannot say how many people I have spoken to about EMA and...
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The product is very stable, and we have forged a great relationship with the vendor. I expect that...
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We have arrived at a pricing agreement with the vendor where they no longer nickel-and-dime us....
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The ease of use is by far the biggest selling point of the system. It is intuitive, easy to use, and...
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For any cloud-based platform, the ability to customize is very limited. That is not a unique problem...
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There are things the vendor is doing in terms of delivering new technology to keep pace with...
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Driving outcomes comes down to the outcomes we would like to measure. What the vendor wants to...
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