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CIO

The product is very stable, and we have forged a great relationship with the vendor. I expect that...

Feb 2021
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CIO

We have arrived at a pricing agreement with the vendor where they no longer nickel-and-dime us....

Feb 2021
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CIO

The ease of use is by far the biggest selling point of the system. It is intuitive, easy to use, and...

Feb 2021
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CIO

For any cloud-based platform, the ability to customize is very limited. That is not a unique problem...

Feb 2021
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CIO

There are things the vendor is doing in terms of delivering new technology to keep pace with...

Feb 2021
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CIO

Driving outcomes comes down to the outcomes we would like to measure. What the vendor wants to...

Feb 2021
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Manager

We got EMA several years ago and were still able to attest for meaningful use in that first quarter....

Dec 2020
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Manager

The practice management side needs a little tweaking, but I would highly recommend EMA. I know lots...

Dec 2020
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Manager

There is ongoing training, but the new side of the support platform is a little confusing. It is...

Dec 2020
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Manager

Modernizing Medicine is continually upgrading, tweaking, and changing. We have been with them for...

Dec 2020
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Manager

I like the tool as a whole. What I would like to see improve is the reporting and the training side....

Dec 2020
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Manager

We use the system because it can be specific to our specialty. The system is set up to have a scribe...

Dec 2020
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Manager

It is very helpful that we can do templates. If we are doing biopsies, it is very easy to put in...

Dec 2020
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Manager

The vendor doesn’t charge for every little thing; they are good. They do charge for every fax that...

Nov 2020
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Manager

The EMR is specific to ophthalmology, and that is helpful. There are some things that are specific...

Nov 2020
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Manager

The support is really good, and the vendor does have ongoing training. Their support line is quick...

Nov 2020
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Manager

Modernizing Medicine charges us for some things, and it would be nice if they were included....

Sep 2020
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Manager

Modernizing Medicine has a lot of great things, but everyone has room for improvement. They have a...

Sep 2020
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Manager

From what I see, Modernizing Medicine is always trying, growing, and improving. They listen to our...

Sep 2020
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Manager

Having been with Modernizing Medicine for a few years, I am pretty knowledgeable about their...

Sep 2020
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Manager

The usability with EMA is great; it is really user friendly. There is an iPad app and a desktop...

Sep 2020
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Manager

I haven't gotten training since we have started, but I have called the vendor for help with problems....

Sep 2020
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Manager

There is one thing I struggle with in EMA, and it has gotten better. That is posting refunds from...

Sep 2020
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Manager

I would give the vendor a high score for new technology if I could, but I am not getting the okay to...

Sep 2020
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Manager

Modernizing Medicine is very proactive and helpful except when we are working on something together...

Sep 2020
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Manager

Our user meetings used to include really detailed breakout sessions where we got information and...

Sep 2020
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Manager

When I needed to make some specific updates related to COVID-19, I called Modernizing Medicine, and...

Sep 2020
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Manager

Our experience with the vendor has been positive, and I have been working with them for many years...

Sep 2020
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Manager

Early on in my relationship with Modernzing Medicine, their communication was lacking, but it has...

Sep 2020
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Manager

When I call support, I am on often hold for 3–5 minutes on average. Within the past year,...

Sep 2020
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Manager

I would like Modernizing Medicine to have a clearer picture of which experts can be directly talked...

Sep 2020
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Manager

Modernizing Medicine could be more proactive with fewer questions coming back to us and more...

Sep 2020
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Manager

Our company has been pushing for a specific module that we would like to integrate and that...

Sep 2020
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Manager

We have had multiple trainings with Modernizing Medicine and their staff. We just haven’t always...

Sep 2020
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Manager

We are starting to get into conversations with Modernizing Medicine, and they have been very open...

Sep 2020
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Manager

Our regular calls with our executive account manager go very well. The manager is very helpful, and...

Sep 2020
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Manager

My rating for driving tangible outcomes is tied more to past priorities that we have provided to...

Sep 2020
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Manager

Modernizing Medicine has been very cutting edge. They are always on top of the next challenge. For...

Aug 2020
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Manager

The system is great and very easy to change. It works with us. One of the things that I love most...

Aug 2020
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Physician

Overall, I am very happy. The vendor has done a good job. Once things are brought to life, the...

Aug 2020
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Physician

The vendor needs more people in the office to train us. We spend a lot of money on an expensive...

Aug 2020
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Physician

When we need updates, it sometimes takes a little bit of time for things to be changed or updated in...

Aug 2020
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Physician

It took us a little bit of time to get on board with telehealth. I would give the vendor a high...

Aug 2020
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Physician

I was very hesitant to go to electronic records, but the help that electronic records give us for...

Aug 2020
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Physician

The vendor has done really well, but they had to get into the system. We had some difficulties with...

Aug 2020
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Physician

The continued updates help us. I like the vendor’s upgrades; they are good. We appreciate the...

Aug 2020
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Physician

Our biggest thing is trying to figure out what to do with some of the reports. There isn’t really...

Aug 2020
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Physician

In the beginning, we were told about things that came over and were labeled for pathology reports,...

Aug 2020
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Physician

The vendor’s ability to drive tangible outcomes is a frustration. It takes a long time for me to...

Aug 2020
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Physician

The vendor could add outcomes for MIPS. We need a little bit more education and help with that. MIPS...

Aug 2020
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Manager

When we went to Modernizing Medicine's PM system, it was difficult to switch over. There was some...

Aug 2020
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Manager

The thing I have learned is that people aren't always willing to get the training that is provided,...

Aug 2020
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Manager

Modernizing Medicine doesn't give us clues as to how to use certain products in our clinic. We had...

Aug 2020
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Manager

Modernizing Medicine is very responsive and quickly takes action. When we went to the PM system, the...

Aug 2020
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VP/Other Executive

Whether Modernizing Medicine charges for every little thing is a tough question. They are like any...

Aug 2020
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VP/Other Executive

We train everybody that onboards with EMA because we have been using it for so long. The initial...

Aug 2020
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VP/Other Executive

I am not tremendously happy with Modernizing Medicine’s support. They could have better...

Aug 2020
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Manager

During the COVID-19 crisis, Modernizing Medicine spun up a telehealth service fairly quickly, but...

Aug 2020
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Manager

Modernizing Medicine pushes upgrades frequently. We don’t really have a choice when it comes to...

Aug 2020
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Manager

We frequently have discussions with Modernizing Medicine about their product and things that we...

Aug 2020
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Manager

The vendor does their upgrades in pods, and they aren’t always forthcoming with the information that...

Aug 2020
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Manager

With the vendor’s support, we see a lack of response a lot of times. We have to escalate to our...

Aug 2020
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Manager

We were promised that there would be more integration between our EMR and EMA when we were buying...

Aug 2020
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Manager

We can't customize the platform because we are a large practice and we need to fill the needs that...

Aug 2020
(0)
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Physician

The product has gotten a lot better. When we first started, it was kind of bad. We had problems...

Aug 2020
(0)
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Physician

I don't know which executive at Modernizing Medicine we would escalate to. We are kind of small...

Aug 2020
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Physician

The only thing that would make EMA better is if the telemedicine product were easier for patients to...

Aug 2020
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Physician

Modernizing Medicine avoids nickel-and-diming. They are pretty fair about their billing practices.

Aug 2020
(0)
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Physician

I would strongly recommend that others implement the product. I thought our implementation was...

Aug 2020
(0)
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Physician

I am very pleased with the PM system, the EMR, the electronic prescriptions feature, and all the...

Aug 2020
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Physician

All of the scheduling and documentation regarding a clinic visit can be done through Modernizing...

Aug 2020
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Analyst/Coordinator

Based on what I have seen with this product, I probably wouldn’t buy it again. I would go with a...

Aug 2020
(0)
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Analyst/Coordinator

Modernizing Medicine has good plans and tries to keep their promises, but they fall short in...

Aug 2020
(0)
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Analyst/Coordinator

Modernizing Medicine provides good support. We are usually able to get someone relatively quickly,...

Aug 2020
(0)
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Analyst/Coordinator

Modernizing Medicine is making strides with their upgrades, but they are still lacking in terms of...

Aug 2020
(0)
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CEO/President

I really like our ability to use a PC and an Apple iPad interface and that two users can introduce...

Aug 2020
(0)
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CEO/President

It is very tough to generate letters on the iPad. There are some glitches, and the letter generation...

Aug 2020
(0)
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Manager

I feel so lucky to have stumbled upon Modernizing Medicine. EMA has changed our whole practice. It...

Aug 2020
(0)
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Manager

The only complaint I have about Modernizing Medicine is that they are small. When I want an...

Aug 2020
(0)
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Manager

Modernizing Medicine has the best support I have ever worked with. The support people will walk me...

Aug 2020
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Physician

Modernizing Medicine's national conference is fantastic. I have learned so much by going to the...

Aug 2020
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Manager

There are a few things that Modernizing Medicine could have moved on a little sooner, and they...

Aug 2020
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Manager

Modernizing Medicine has a number of webinars. Their training for onboarding is at a quality level....

Aug 2020
(0)
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Physician

There is a steep learning curve to the system. When it comes to the effectiveness of ongoing...

Aug 2020
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Physician

I appreciate the updates. They are constant and important. When there is a glitch, the vendor works...

Aug 2020
(0)
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Manager

EMA is definitely the best software for dermatology based on how it works. Modernizing Medicine...

Aug 2020
(0)
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Manager

EMA doesn’t tie in with a whole lot of outside vendors. Modernizing Medicine tends to make their own...

Aug 2020
(0)
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Manager

Modernizing Medicine has a high turnover rate with the people who answer the phones. The new people...

Aug 2020
(0)
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Manager

It seems like some of the newer solutions that Modernizing Medicine is rolling out are more...

Aug 2020
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Manager

I would give the vendor a high rating for supporting us during the COVID-19 crisis. Our experience...

Aug 2020
(0)
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Manager

The vendor keeps all of their promises. When we have an issue, the vendor resolves it either on the...

Aug 2020
(0)
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Manager

There is one issue in the product that the physicians don't like. Whenever patients get cataract...

Aug 2020
(0)
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Manager

Overall, I would give the vendor a good rating for training. Typically, there are online meetings,...

Aug 2020
(0)
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Manager

We have problems with transferring information from our PM system to the product, but for the most...

Aug 2020
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Manager

Our end users find the system to be very easy to use. We just had a new technology person come...

Aug 2020
(0)
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Manager

When we have a problem, the vendor is quick to respond and help us out. I get updated emails from...

Aug 2020
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Manager

I have been to some of the seminars that the vendor has put on, and the executives are very hands on...

Aug 2020
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Manager

We have recommended the system to a lot of people. One of our specialists refused to use the product...

Aug 2020
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Manager

Whenever somebody comes out and helps us navigate the system, that is so helpful. Whenever we have a...

Aug 2020
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Manager

Modernizing Medicine makes good products. Their billing is very robust and user friendly. Their EMR...

Aug 2020
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Manager

Training from Modernizing Medicine is not what I was hoping for; it was awful. I want more. I want...

Aug 2020
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Manager

Support from Modernizing Medicine is hit or miss. Some of the staff members are brand new and...

Aug 2020
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Physician

EMA was in my long-term plans before, but they aren't anymore. If we would have gone with my...

Aug 2020
(0)
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Physician

Modernizing Medicine keeps the majority of their promises. As the company has gotten bigger, they...

Aug 2020
(0)
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CEO/President

All EMRs have pros and cons. A pro of EMA is the portability; I can get my medical records from...

Aug 2020
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CEO/President

The vendor did a really good job of keeping up with COVID-19. For the most part, they did a good job...

Aug 2020
(0)
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CEO/President

The telehealth portal was not great in terms of our ability to use the functionality of the system....

Aug 2020
(0)
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CEO/President

The system allows me to be as productive as I was prior to using it. The system enhances my...

Aug 2020
(0)
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CEO/President

EMA is not interoperable. I can't easily send a note to somebody else without printing and faxing it...

Aug 2020
(0)
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CEO/President

When it comes to the ease of use, the system is seamless and very easy to use. The system allows me...

Aug 2020
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CEO/President

The vendor seems to anticipate our needs when it comes to coding changes. At the beginning of each...

Aug 2020
(0)
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CEO/President

EMA is a complete EMR solution, unlike some other systems. When we implemented EMA, it felt like we...

Aug 2020
(0)
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Physician

With COVID-19, Modernizing Medicine was very quick at instituting telehealth in EMA. They had...

Aug 2020
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Physician

Modernizing Medicine charges for too many things. They charge us for little things. Modernizing...

Aug 2020
(0)
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Physician

The vendor has a lot of updates and implements new things. The problem is that the vendor doesn't...

Aug 2020
(0)
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Physician

EMA's interoperability worked really well with the PM system that we were using to get things up and...

Aug 2020
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Physician

We have been using EMA to take photos and choose the ones we like. Modernizing Medicine provides...

Aug 2020
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Manager

EMA has a very in-depth online library that offers training videos for both basic onboarding for new...

Jul 2020
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Manager

I don't think it would be possible for us to switch from ICD-9 to ICD-10 without EMA. Asking our...

Jul 2020
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Manager

EMA has some issues, but they happen less frequently than the issues with our other vendors'...

Jul 2020
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Manager

EMA is pretty easy to use once we learn the system.

Jul 2020
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Manager

I don't think we have ever been assigned a specific representative. But the vendor's higher ups will...

Jul 2020
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Analyst/Coordinator

Modernizing Medicine has done well at supporting us through COVID-19. For our population, I would...

Jul 2020
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Physician

For me, the ideal EMR is one that I can dictate in and also check all of the boxes with that...

Jul 2020
(0)
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Physician

EMA is very click heavy. For my specialty, I would like to have one page that checks all of the...

Jul 2020
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Physician

The thing I like about EMA is that it has an attractive template. It looks appealing and inviting.

Jul 2020
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Physician

The solution is very intuitive to learn. It is like a Windows-based system. An iPad is one of the...

Jul 2020
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Physician

Since we have been with the vendor, I have never seen them not keep up with technology and not keep...

Jul 2020
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Physician

The vendor is excellent at delivering new technology. They have computer programmers who do all the...

Jul 2020
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Physician

There are times when we call and get someone who doesn’t know the exact answer, and then that person...

Jul 2020
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Physician

The vendor is excellent at taking suggestions and getting things built out. At their annual meeting,...

Jul 2020
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Physician

The executives have a big meeting each year, and they are so personable; that is usually when I see...

Jul 2020
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Physician

I am getting my money’s worth because there is a lot to do. I don’t need to have the coaching. The...

Jul 2020
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Physician

The vendor has a check-in that we can use called a kiosk, but we aren't using it right now. We are...

Jul 2020
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Physician

Our partners have all decided to convert to Modernizing Medicine because they liked the system so...

Jul 2020
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Physician

What I like about the solution is that it is built out per specialty. Originally, the vendor built...

Jul 2020
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Physician

The vendor has a practice management system, and that wasn’t ready for prime time when we tried it....

Jul 2020
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Physician

We can send a note by fax directly from our iPads to a doctor’s office. The only thing with that is...

Jul 2020
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Physician

We don’t pay for any upgrades. With some systems, vendors make customers pay for upgrades....

Jul 2020
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Physician

The solution delivers everything that the vendor promises. There were no false promises that the...

Jul 2020
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Physician

ePrescribing is great. The content build is great for diagnoses particular to every specialty. That...

Jul 2020
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Physician

We hired an associate that we had to train because the person wasn't used to the system, and by the...

Jul 2020
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Manager

Modernizing Medicine has definitely helped us and is available to us. They are proactive in terms of...

Jul 2020
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Manager

I would recommend EMA. We love it. It is easy to use. It is good in all aspects, and even if we have...

Jul 2020
(0)
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Manager

Modernizing Medicine has supported us very well during the COVID-19 crisis. They keep us updated...

Jul 2020
(0)
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Manager

I like how well Modernizing Medicine responds to us. They respond to what we need and want, and I...

Jul 2020
(0)
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Manager

I like how intuitive Modernizing Medicine’s system is. The more I use the system, the more it learns...

Jul 2020
(0)
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Physician

The biggest problem the vendor has when it comes to ophthalmology is that they act like they know...

Jul 2020
(0)
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Physician

I would never have an EMR that isn't on the cloud, partly because I have multiple offices. EMA is...

Jul 2020
(0)
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Physician

The vendor just implemented a new part of the practice management system. We gave Modernizing...

Jul 2020
(0)
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Physician

I have looked at all of the major EMRs, and I didn't like any of them. When I saw EMA, I thought...

Jul 2020
(0)
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Physician

Modernizing Medicine has big administrative, technology, and developmental arms. The only problem I...

Jul 2020
(0)
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Physician

The vendor thinks that they are responsive to the doctors they are dealing with, but I don't think...

Jul 2020
(0)
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COO

We have been looking for other systems. We really want to switch because EMA is not ideal for what...

Jul 2020
(0)
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COO

The product is really lacking, and the vendor nickel-and-dimes for everything. I was trying to get...

Jul 2020
(0)
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COO

EMA is slow on an iPad, which is what we use throughout the day. The desktop version is faster, but...

Jul 2020
(0)
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COO

We can’t really get calls or emails from the support people. Modernizing Medicine is really great at...

Jul 2020
(0)
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COO

I can’t send a text message to a patient from the system, so I have to use a third-party system to...

Jul 2020
(0)
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Manager

The product seems to be updated on a regular basis, and the vendor quickly makes us aware of the...

Jul 2020
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Manager

I would like to see improvement around the vendor’s phone communication. There seems to be a...

Jul 2020
(0)
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Manager

In the time that we have been with the vendor, things have been great overall. When there are...

Jul 2020
(0)
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Manager

EMA is working well for us. I got some positive feedback from my doctors about the recent updates....

Jul 2020
(0)
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Manager

When Modernizing Medicine first released something for telehealth, it was very cumbersome. Other...

Jul 2020
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Manager

The EMA workflow works really well. There are some features that we don’t use, and that is not the...

Jul 2020
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Manager

If there is an issue, I put in a support ticket. Modernizing Medicine is usually quick to respond...

Jul 2020
(0)
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Manager

Modernizing Medicine does listen when we have issues with the system, and they make changes. I...

Jul 2020
(0)
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Manager

There is an issue with the payment program through the patient portal. We have been trying to get...

Jul 2020
(0)
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Manager

When Modernizing Medicine has an upgrade, there is really no training. They send out a video for us...

Jul 2020
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COO

There are a lot of things in the product, but those things don't work well. Modernizing Medicine has...

Jul 2020
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COO

There is a fair amount of bundling with the payments, so I would say that Modernizing Medicine...

Jul 2020
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COO

In my experience, Modernizing Medicine's service is a black hole. When we call the vendor, someone...

Jul 2020
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COO

The product is easy for our staff members to use, but it is a bit more challenging for our patients....

Jul 2020
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COO

There is no executive involvement from Modernizing Medicine. When we first started with them, we...

Jul 2020
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COO

We love the functionality within the system. The vendor does a lot. They aren't perfect, but there...

Jul 2020
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Director

Modernizing Medicine has supported us through the COVID-19 crisis with their telehealth software....

Jun 2020
(0)
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Director

We would like to have an all-in-one system, and we lean toward doing that with Modernizing Medicine....

Jun 2020
(0)
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Director

Modernizing Medicine is very progressive in what they do with EMA. They continue to make the system...

Jun 2020
(0)
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Director

In terms of working as promoted, I dislike the glitches in EMA. The people making the system and...

Jun 2020
(0)
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Director

The vendor built a whole system of categories for protocols. So we can have a diabetic patient and...

Jun 2020
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Director

Modernizing Medicine’s departments try to assess our needs and wants. They try to be very proactive....

Jun 2020
(0)
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Manager

Modernizing Medicine's solution was promoted really well. The salesperson who brought it to us...

May 2020
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Manager

Modernizing Medicine kicked things into gear with the COVID-19 crisis. They got telemedicine out to...

May 2020
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Manager

We can call the vendor, but they prefer that we put a ticket in. Even if we mark the ticket as...

May 2020
(0)
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Manager

We can charge right out of Modernizing Medicine's system. Whatever the doctors put in, the system...

May 2020
(0)
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Manager

Right now, the system is part of our long-term plans because the doctors are not looking to expand...

May 2020
(0)
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Manager

I would not buy the solution again because of the coding issues we have. Every time we call the...

May 2020
(0)
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Manager

We were promised some things, so we really talked to the salesperson who was doing the presentation....

May 2020
(0)
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Manager

If there is a problem that Modernizing Medicine can’t fix, they review it to see whether something...

May 2020
(0)
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Manager

The support that we got at the very beginning was not great. The doctors felt like they were left in...

May 2020
(0)
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Manager

The doctors found the tool a little harder to use at the beginning, but I think that was because the...

May 2020
(0)
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Manager

Modernizing Medicine's solution integrated with some things, but it did not integrate with our x-ray...

May 2020
(0)
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Manager

There are issues with EMA. When Modernizing Medicine does an upgrade, there is often a glitch. But...

May 2020
(0)
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Physician

The product is part of our long-term plans, and we have no plans for switching off of it. The vendor...

Apr 2020
(0)
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Physician

The vendor updates the product regularly, and they give us excellent support for what they are...

Apr 2020
(0)
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Physician

The product has become extremely integral, and it has become part of how we run. I can’t imagine...

Apr 2020
(0)
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Physician

We went live pretty fast on the vendor's new telemedicine module, and they didn’t charge us for it....

Apr 2020
(0)
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Physician

The vendor excels in training. The initial training we received was excellent. The resources the...

Apr 2020
(0)
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Physician

We have to do MIPS every year, and the vendor has a really good integrated system that is fairly...

Apr 2020
(0)
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Physician

We don’t make tons of money because of the product, but we certainly don’t feel like we have lost...

Apr 2020
(0)
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Physician

The vendor has supported us very well through the COVID-19 pandemic. They have put out a telehealth...

Apr 2020
(0)
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