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EMA (Dermatology, Orthopedics, and Ophthalmology) Comments
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Subject Expert
Commentary Summary
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User Commentary
CIO
The product is very stable, and we have forged a great relationship with the vendor. I expect that...
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CIO
We have arrived at a pricing agreement with the vendor where they no longer nickel-and-dime us....
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CIO
The ease of use is by far the biggest selling point of the system. It is intuitive, easy to use, and...
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CIO
For any cloud-based platform, the ability to customize is very limited. That is not a unique problem...
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CIO
There are things the vendor is doing in terms of delivering new technology to keep pace with...
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CIO
Driving outcomes comes down to the outcomes we would like to measure. What the vendor wants to...
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Manager
We got EMA several years ago and were still able to attest for meaningful use in that first quarter....
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Manager
The practice management side needs a little tweaking, but I would highly recommend EMA. I know lots...
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Manager
There is ongoing training, but the new side of the support platform is a little confusing. It is...
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Manager
Modernizing Medicine is continually upgrading, tweaking, and changing. We have been with them for...
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Manager
I like the tool as a whole. What I would like to see improve is the reporting and the training side....
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Manager
We use the system because it can be specific to our specialty. The system is set up to have a scribe...
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Manager
It is very helpful that we can do templates. If we are doing biopsies, it is very easy to put in...
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Manager
The vendor doesn’t charge for every little thing; they are good. They do charge for every fax that...
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Manager
The EMR is specific to ophthalmology, and that is helpful. There are some things that are specific...
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Manager
The support is really good, and the vendor does have ongoing training. Their support line is quick...
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Manager
Modernizing Medicine charges us for some things, and it would be nice if they were included....
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Manager
Modernizing Medicine has a lot of great things, but everyone has room for improvement. They have a...
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Manager
From what I see, Modernizing Medicine is always trying, growing, and improving. They listen to our...
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Manager
Having been with Modernizing Medicine for a few years, I am pretty knowledgeable about their...
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Manager
The usability with EMA is great; it is really user friendly. There is an iPad app and a desktop...
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Manager
I haven't gotten training since we have started, but I have called the vendor for help with problems....
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Manager
There is one thing I struggle with in EMA, and it has gotten better. That is posting refunds from...
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Manager
I would give the vendor a high score for new technology if I could, but I am not getting the okay to...
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Manager
Modernizing Medicine is very proactive and helpful except when we are working on something together...
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Manager
Our user meetings used to include really detailed breakout sessions where we got information and...
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Manager
When I needed to make some specific updates related to COVID-19, I called Modernizing Medicine, and...
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Manager
Our experience with the vendor has been positive, and I have been working with them for many years...
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Manager
Early on in my relationship with Modernzing Medicine, their communication was lacking, but it has...
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Manager
When I call support, I am on often hold for 3–5 minutes on average. Within the past year,...
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Manager
I would like Modernizing Medicine to have a clearer picture of which experts can be directly talked...
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Manager
Modernizing Medicine could be more proactive with fewer questions coming back to us and more...
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Manager
Our company has been pushing for a specific module that we would like to integrate and that...
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Manager
We have had multiple trainings with Modernizing Medicine and their staff. We just haven’t always...
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Manager
We are starting to get into conversations with Modernizing Medicine, and they have been very open...
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Manager
Our regular calls with our executive account manager go very well. The manager is very helpful, and...
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Manager
My rating for driving tangible outcomes is tied more to past priorities that we have provided to...
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Manager
Modernizing Medicine has been very cutting edge. They are always on top of the next challenge. For...
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Manager
The system is great and very easy to change. It works with us. One of the things that I love most...
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Physician
Overall, I am very happy. The vendor has done a good job. Once things are brought to life, the...
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Physician
The vendor needs more people in the office to train us. We spend a lot of money on an expensive...
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Physician
When we need updates, it sometimes takes a little bit of time for things to be changed or updated in...
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Physician
It took us a little bit of time to get on board with telehealth. I would give the vendor a high...
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Physician
I was very hesitant to go to electronic records, but the help that electronic records give us for...
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Physician
The vendor has done really well, but they had to get into the system. We had some difficulties with...
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Physician
The continued updates help us. I like the vendor’s upgrades; they are good. We appreciate the...
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Physician
Our biggest thing is trying to figure out what to do with some of the reports. There isn’t really...
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Physician
In the beginning, we were told about things that came over and were labeled for pathology reports,...
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Physician
The vendor’s ability to drive tangible outcomes is a frustration. It takes a long time for me to...
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Physician
The vendor could add outcomes for MIPS. We need a little bit more education and help with that. MIPS...
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Manager
When we went to Modernizing Medicine's PM system, it was difficult to switch over. There was some...
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Manager
The thing I have learned is that people aren't always willing to get the training that is provided,...
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Manager
Modernizing Medicine doesn't give us clues as to how to use certain products in our clinic. We had...
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Manager
Modernizing Medicine is very responsive and quickly takes action. When we went to the PM system, the...
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VP/Other Executive
Whether Modernizing Medicine charges for every little thing is a tough question. They are like any...
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VP/Other Executive
We train everybody that onboards with EMA because we have been using it for so long. The initial...
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VP/Other Executive
I am not tremendously happy with Modernizing Medicine’s support. They could have better...
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Manager
During the COVID-19 crisis, Modernizing Medicine spun up a telehealth service fairly quickly, but...
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Manager
Modernizing Medicine pushes upgrades frequently. We don’t really have a choice when it comes to...
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Manager
We frequently have discussions with Modernizing Medicine about their product and things that we...
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Manager
The vendor does their upgrades in pods, and they aren’t always forthcoming with the information that...
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Manager
With the vendor’s support, we see a lack of response a lot of times. We have to escalate to our...
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Manager
We were promised that there would be more integration between our EMR and EMA when we were buying...
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Manager
We can't customize the platform because we are a large practice and we need to fill the needs that...
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Physician
The product has gotten a lot better. When we first started, it was kind of bad. We had problems...
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Physician
I don't know which executive at Modernizing Medicine we would escalate to. We are kind of small...
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Physician
The only thing that would make EMA better is if the telemedicine product were easier for patients to...
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Physician
Modernizing Medicine avoids nickel-and-diming. They are pretty fair about their billing practices.
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Physician
I would strongly recommend that others implement the product. I thought our implementation was...
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Physician
I am very pleased with the PM system, the EMR, the electronic prescriptions feature, and all the...
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Physician
All of the scheduling and documentation regarding a clinic visit can be done through Modernizing...
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Analyst/Coordinator
Based on what I have seen with this product, I probably wouldn’t buy it again. I would go with a...
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Analyst/Coordinator
Modernizing Medicine has good plans and tries to keep their promises, but they fall short in...
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Analyst/Coordinator
Modernizing Medicine provides good support. We are usually able to get someone relatively quickly,...
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Analyst/Coordinator
Modernizing Medicine is making strides with their upgrades, but they are still lacking in terms of...
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CEO/President
I really like our ability to use a PC and an Apple iPad interface and that two users can introduce...
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CEO/President
It is very tough to generate letters on the iPad. There are some glitches, and the letter generation...
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Manager
I feel so lucky to have stumbled upon Modernizing Medicine. EMA has changed our whole practice. It...
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Manager
The only complaint I have about Modernizing Medicine is that they are small. When I want an...
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Manager
Modernizing Medicine has the best support I have ever worked with. The support people will walk me...
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Physician
Modernizing Medicine's national conference is fantastic. I have learned so much by going to the...
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Manager
There are a few things that Modernizing Medicine could have moved on a little sooner, and they...
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Manager
Modernizing Medicine has a number of webinars. Their training for onboarding is at a quality level....
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Physician
There is a steep learning curve to the system. When it comes to the effectiveness of ongoing...
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Physician
I appreciate the updates. They are constant and important. When there is a glitch, the vendor works...
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Manager
EMA is definitely the best software for dermatology based on how it works. Modernizing Medicine...
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Manager
EMA doesn’t tie in with a whole lot of outside vendors. Modernizing Medicine tends to make their own...
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Manager
Modernizing Medicine has a high turnover rate with the people who answer the phones. The new people...
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Manager
It seems like some of the newer solutions that Modernizing Medicine is rolling out are more...
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Manager
I would give the vendor a high rating for supporting us during the COVID-19 crisis. Our experience...
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Manager
The vendor keeps all of their promises. When we have an issue, the vendor resolves it either on the...
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Manager
There is one issue in the product that the physicians don't like. Whenever patients get cataract...
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Manager
Overall, I would give the vendor a good rating for training. Typically, there are online meetings,...
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Manager
We have problems with transferring information from our PM system to the product, but for the most...
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Manager
Our end users find the system to be very easy to use. We just had a new technology person come...
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Manager
When we have a problem, the vendor is quick to respond and help us out. I get updated emails from...
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Manager
I have been to some of the seminars that the vendor has put on, and the executives are very hands on...
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Manager
We have recommended the system to a lot of people. One of our specialists refused to use the product...
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Manager
Whenever somebody comes out and helps us navigate the system, that is so helpful. Whenever we have a...
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Manager
Modernizing Medicine makes good products. Their billing is very robust and user friendly. Their EMR...
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Manager
Training from Modernizing Medicine is not what I was hoping for; it was awful. I want more. I want...
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Manager
Support from Modernizing Medicine is hit or miss. Some of the staff members are brand new and...
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Physician
EMA was in my long-term plans before, but they aren't anymore. If we would have gone with my...
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Physician
Modernizing Medicine keeps the majority of their promises. As the company has gotten bigger, they...
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CEO/President
All EMRs have pros and cons. A pro of EMA is the portability; I can get my medical records from...
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CEO/President
The vendor did a really good job of keeping up with COVID-19. For the most part, they did a good job...
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CEO/President
The telehealth portal was not great in terms of our ability to use the functionality of the system....
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CEO/President
The system allows me to be as productive as I was prior to using it. The system enhances my...
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CEO/President
EMA is not interoperable. I can't easily send a note to somebody else without printing and faxing it...
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CEO/President
When it comes to the ease of use, the system is seamless and very easy to use. The system allows me...
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CEO/President
The vendor seems to anticipate our needs when it comes to coding changes. At the beginning of each...
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CEO/President
EMA is a complete EMR solution, unlike some other systems. When we implemented EMA, it felt like we...
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Physician
With COVID-19, Modernizing Medicine was very quick at instituting telehealth in EMA. They had...
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Physician
Modernizing Medicine charges for too many things. They charge us for little things. Modernizing...
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Physician
The vendor has a lot of updates and implements new things. The problem is that the vendor doesn't...
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Physician
EMA's interoperability worked really well with the PM system that we were using to get things up and...
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Physician
We have been using EMA to take photos and choose the ones we like. Modernizing Medicine provides...
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Manager
EMA has a very in-depth online library that offers training videos for both basic onboarding for new...
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Manager
I don't think it would be possible for us to switch from ICD-9 to ICD-10 without EMA. Asking our...
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Manager
EMA has some issues, but they happen less frequently than the issues with our other vendors'...
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Manager
EMA is pretty easy to use once we learn the system.
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Manager
I don't think we have ever been assigned a specific representative. But the vendor's higher ups will...
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Analyst/Coordinator
Modernizing Medicine has done well at supporting us through COVID-19. For our population, I would...
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Physician
For me, the ideal EMR is one that I can dictate in and also check all of the boxes with that...
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Physician
EMA is very click heavy. For my specialty, I would like to have one page that checks all of the...
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Physician
The thing I like about EMA is that it has an attractive template. It looks appealing and inviting.
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Physician
The solution is very intuitive to learn. It is like a Windows-based system. An iPad is one of the...
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Physician
Since we have been with the vendor, I have never seen them not keep up with technology and not keep...
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Physician
The vendor is excellent at delivering new technology. They have computer programmers who do all the...
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Physician
There are times when we call and get someone who doesn’t know the exact answer, and then that person...
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Physician
The vendor is excellent at taking suggestions and getting things built out. At their annual meeting,...
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Physician
The executives have a big meeting each year, and they are so personable; that is usually when I see...
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Physician
I am getting my money’s worth because there is a lot to do. I don’t need to have the coaching. The...
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Physician
The vendor has a check-in that we can use called a kiosk, but we aren't using it right now. We are...
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Physician
Our partners have all decided to convert to Modernizing Medicine because they liked the system so...
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Physician
What I like about the solution is that it is built out per specialty. Originally, the vendor built...
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Physician
The vendor has a practice management system, and that wasn’t ready for prime time when we tried it....
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Physician
We can send a note by fax directly from our iPads to a doctor’s office. The only thing with that is...
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Physician
We don’t pay for any upgrades. With some systems, vendors make customers pay for upgrades....
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Physician
The solution delivers everything that the vendor promises. There were no false promises that the...
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Physician
ePrescribing is great. The content build is great for diagnoses particular to every specialty. That...
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Physician
We hired an associate that we had to train because the person wasn't used to the system, and by the...
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Manager
Modernizing Medicine has definitely helped us and is available to us. They are proactive in terms of...
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Manager
I would recommend EMA. We love it. It is easy to use. It is good in all aspects, and even if we have...
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Manager
Modernizing Medicine has supported us very well during the COVID-19 crisis. They keep us updated...
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Manager
I like how well Modernizing Medicine responds to us. They respond to what we need and want, and I...
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Manager
I like how intuitive Modernizing Medicine’s system is. The more I use the system, the more it learns...
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Physician
The biggest problem the vendor has when it comes to ophthalmology is that they act like they know...
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Physician
I would never have an EMR that isn't on the cloud, partly because I have multiple offices. EMA is...
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Physician
The vendor just implemented a new part of the practice management system. We gave Modernizing...
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Physician
I have looked at all of the major EMRs, and I didn't like any of them. When I saw EMA, I thought...
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Physician
Modernizing Medicine has big administrative, technology, and developmental arms. The only problem I...
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Physician
The vendor thinks that they are responsive to the doctors they are dealing with, but I don't think...
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COO
We have been looking for other systems. We really want to switch because EMA is not ideal for what...
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COO
The product is really lacking, and the vendor nickel-and-dimes for everything. I was trying to get...
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COO
EMA is slow on an iPad, which is what we use throughout the day. The desktop version is faster, but...
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COO
We can’t really get calls or emails from the support people. Modernizing Medicine is really great at...
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COO
I can’t send a text message to a patient from the system, so I have to use a third-party system to...
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Manager
The product seems to be updated on a regular basis, and the vendor quickly makes us aware of the...
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Manager
I would like to see improvement around the vendor’s phone communication. There seems to be a...
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Manager
In the time that we have been with the vendor, things have been great overall. When there are...
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Manager
EMA is working well for us. I got some positive feedback from my doctors about the recent updates....
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Manager
When Modernizing Medicine first released something for telehealth, it was very cumbersome. Other...
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Manager
The EMA workflow works really well. There are some features that we don’t use, and that is not the...
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Manager
If there is an issue, I put in a support ticket. Modernizing Medicine is usually quick to respond...
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Manager
Modernizing Medicine does listen when we have issues with the system, and they make changes. I...
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Manager
There is an issue with the payment program through the patient portal. We have been trying to get...
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Manager
When Modernizing Medicine has an upgrade, there is really no training. They send out a video for us...
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COO
There are a lot of things in the product, but those things don't work well. Modernizing Medicine has...
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COO
There is a fair amount of bundling with the payments, so I would say that Modernizing Medicine...
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COO
In my experience, Modernizing Medicine's service is a black hole. When we call the vendor, someone...
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COO
The product is easy for our staff members to use, but it is a bit more challenging for our patients....
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COO
There is no executive involvement from Modernizing Medicine. When we first started with them, we...
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COO
We love the functionality within the system. The vendor does a lot. They aren't perfect, but there...
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Director
Modernizing Medicine has supported us through the COVID-19 crisis with their telehealth software....
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Director
We would like to have an all-in-one system, and we lean toward doing that with Modernizing Medicine....
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Director
Modernizing Medicine is very progressive in what they do with EMA. They continue to make the system...
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Director
In terms of working as promoted, I dislike the glitches in EMA. The people making the system and...
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Director
The vendor built a whole system of categories for protocols. So we can have a diabetic patient and...
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Director
Modernizing Medicine’s departments try to assess our needs and wants. They try to be very proactive....
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Manager
Modernizing Medicine's solution was promoted really well. The salesperson who brought it to us...
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Manager
Modernizing Medicine kicked things into gear with the COVID-19 crisis. They got telemedicine out to...
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Manager
We can call the vendor, but they prefer that we put a ticket in. Even if we mark the ticket as...
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Manager
We can charge right out of Modernizing Medicine's system. Whatever the doctors put in, the system...
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Manager
Right now, the system is part of our long-term plans because the doctors are not looking to expand...
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Manager
I would not buy the solution again because of the coding issues we have. Every time we call the...
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Manager
We were promised some things, so we really talked to the salesperson who was doing the presentation....
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Manager
If there is a problem that Modernizing Medicine can’t fix, they review it to see whether something...
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Manager
The support that we got at the very beginning was not great. The doctors felt like they were left in...
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Manager
The doctors found the tool a little harder to use at the beginning, but I think that was because the...
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Manager
Modernizing Medicine's solution integrated with some things, but it did not integrate with our x-ray...
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Manager
There are issues with EMA. When Modernizing Medicine does an upgrade, there is often a glitch. But...
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Physician
The product is part of our long-term plans, and we have no plans for switching off of it. The vendor...
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Physician
The vendor updates the product regularly, and they give us excellent support for what they are...
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Physician
The product has become extremely integral, and it has become part of how we run. I can’t imagine...
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Physician
We went live pretty fast on the vendor's new telemedicine module, and they didn’t charge us for it....
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Physician
The vendor excels in training. The initial training we received was excellent. The resources the...
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Physician
We have to do MIPS every year, and the vendor has a really good integrated system that is fairly...
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Physician
We don’t make tons of money because of the product, but we certainly don’t feel like we have lost...
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Physician
The vendor has supported us very well through the COVID-19 pandemic. They have put out a telehealth...
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