EMA (Dermatology) Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Value
Sometimes, I am charged for additional modules that I feel should be included. ModMed doesn't avoid...
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Operations, Product
The training to get people up and running in EMA is extensive. The system is relatively easy to use...
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Value
I have been very dissatisfied with the vendor's price increases. I feel as though the vendor is...
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Culture, Value
The system was promoted as being something that would save us time by making us more efficient. That...
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Product, Value
EMA integrates with our practice management system. That is helpful. The bridge between the two...
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Relationship
ModMed has a phone number that we can call. They also have an online platform where we can create a...
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Product
Sometimes, ModMed's new technology isn't easy or efficient for practices or patients. New things...
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Operations
Our implementation was very rough. Also, the system doesn't work perfectly 100% of the time....
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Product
I would buy EMA again. There isn't really anything better. ModMed has a pretty good product when it...
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Relationship, Product
ModMed used to break updates a lot, so I don't have full faith and confidence in them. They would...
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Relationship
It used to be that if we had a good idea that seemed reasonable to the vendor, several months later,...
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Relationship
When ModMed checks in with us, the conversation inevitably turns into a sales call. Additionally,...
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Value
ModMed absolutely does not avoid charging for every little thing. They charge for everything they...
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Operations, Product
ModMed’s communications around our recent implementation were good. They didn't break anything. The...
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Operations, Product
We haven't had any issues with EMA. It is very user friendly when we use it, and we haven't received...
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Relationship, Product
We have paid for multiple dermatology EHRs, and historically, ModMed's EHR has been the most widely...
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Culture
There were just some nuances about the product that didn't quite come together. The vendor sells a...
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Relationship
ModMed is not always as efficient in getting back to us if there is an issue. Or if there is an...
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Operations
I really didn't get any ongoing training from ModMed. I got it from the practice I work at. I don't...
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Product
EMA is very fast. It is cloud computing, which is great, as opposed to a lot of other ones that are...
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Value
ModMed charges us for other add-ons. Their basic package is good, but if we want to fax, it is going...
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Product
I would tell others to keep their modifiers current. ModMed has a modifier that drops in now that is...
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Relationship
ModMed has kept their promises nearly 100% of the time that we have ever had an incident. The people...
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Product
If it were up to me, I would buy EMA again. I like it. ModMed does a really good job of dropping in...
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