EMA (Dermatology) Commentary
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Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
Relationship
We don't have a direct point of contact at ModMed for when we have issues. We have to make a support...
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Relationship
We would like ongoing account management or support from ModMed. Before they were bought by a...
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Operations
Once users know EMA, it is easy to use, but it is pretty complex, so it can take a while to learn....
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Relationship, Value
Over the years that we have been with ModMed, the expense has become extraordinary. They are one of...
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Relationship
ModMed doesn't understand my practice or our needs. They are the Walmart of EMR vendors. The cost...
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Loyalty, Relationship, Product
Occasionally, we get emails about things that ModMed is working on, but we don't get too many. In...
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Relationship
ModMed should take a hard look at their customer service, because it is pretty lacking. ModMed is a...
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Culture
A recurrent pain point with ModMed is the way they invoice. The way they put line items on the...
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Product
On the clinical side of things, the documentation, scribing, and billing components in EMA are...
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Loyalty, Relationship, Product
EMA is a good platform in many ways. It also has many opportunities for improvement. From my...
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Relationship
The support from ModMed is very good. They have a good team. I bring challenges to them, and they...
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Operations
ModMed does updates, and there is no training, so that is a gap. The vendor does the updates, and...
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Relationship, Product
I do not know what ModMed’s vision is. They are good in some areas and not so good in other areas....
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Relationship, Product
ModMed did an update that impacted our privacy program in terms of compliance. The update that they...
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Relationship, Product
ModMed does not support research, and a lot of organizations are doing research. When we are doing...
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Relationship, Product
There are a few ModMed support team members who are very helpful. But I question whether the...
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Value
Sometimes, I am charged for additional modules that I feel should be included. ModMed doesn't avoid...
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Operations, Product
The training to get people up and running in EMA is extensive. The system is relatively easy to use...
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Value
I have been very dissatisfied with the vendor's price increases. I feel as though the vendor is...
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Culture, Value
The system was promoted as being something that would save us time by making us more efficient. That...
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Product, Value
EMA integrates with our practice management system. That is helpful. The bridge between the two...
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Relationship
ModMed has a phone number that we can call. They also have an online platform where we can create a...
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Product
Sometimes, ModMed's new technology isn't easy or efficient for practices or patients. New things...
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Operations
Our implementation was very rough. Also, the system doesn't work perfectly 100% of the time....
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Commentary Summary
Comment Type Breakout