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EMA (Dermatology, Orthopedics, and Ophthalmology)
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User Commentary

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Manager

Modernizing Medicine works with us on reducing costs if we feel that is in the best interest of both...

Sep 2021
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Manager

EMA is efficient for our clinicians. They have more face time with the patient and less screen time...

Sep 2021
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Manager

I would like Modernizing Medicine to be more up front and transparent about their product road map....

Sep 2021
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Manager

I would like Modernizing Medicine to have a quicker turnaround time for enterprise client needs....

Sep 2021
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COO

Modernizing Medicine would potentially nickel-and-dime us if we let them. That depends on how the...

Sep 2021
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COO

Modernizing Medicine’s dermatology-specific solution fits our needs, and it is nice that it is...

Sep 2021
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COO

One thing Modernizing Medicine needs to improve is the connectivity of telehealth. I would also like...

Sep 2021
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Manager

We don’t use EMA for our scheduling because we use another system. However, we can pull codes from...

Aug 2021
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Manager

Service from Modernizing Medicine is fine. I have to initiate everything, but once I reach out,...

Aug 2021
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Manager

In the past, we haven’t had any problems with the updates from Modernizing Medicine. However, the...

Aug 2021
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Manager

When we schedule an appointment in our scheduling system, only the provider can see the schedule in...

Aug 2021
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Manager

I really like the reporting features in EMA, especially for CMS. The reporting features have a great...

Aug 2021
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VP/Other Executive

We are happy with EMA. It checks off a lot of the boxes that we need for EMR and PM systems. The...

Aug 2021
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VP/Other Executive

Modernizing Medicine's support has gone down over the last couple of years. When we first went live...

Aug 2021
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VP/Other Executive

I would like to see the vendor improve their pricing. I want them to package their products in a way...

Aug 2021
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VP/Other Executive

I would like to see the vendor be more proactive with their training. Their initial training was...

Aug 2021
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VP/Other Executive

I have had good interactions with Modernizing Medicine's executive team, but I have noticed that...

Aug 2021
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Manager

EMA is an extremely user-friendly system. The setup and go-live were the best we could have asked...

Aug 2021
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Manager

The system setup needs to be done by more than one person so that multiple users know how and where...

Aug 2021
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Physician

The support is very good. However, when we first started with Modernizing Medicine, we could call...

Aug 2021
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Physician

With any EHR, we are going to pay for our add-ons but not all the upgrades. As long as we pay our...

Aug 2021
||
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Physician

Modernizing Medicine is very good about having a release note. When they are going to upgrade...

Aug 2021
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Physician

Everyone was dreading the biggest changes, but it was really such an easy transition with...

Aug 2021
||
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Physician

There are several outreaches to do training. Modernizing Medicine has an annual meeting, and last...

Aug 2021
||
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Physician

I really have not found any issues or areas where EMA is deficient. Modernizing Medicine is always...

Aug 2021
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Physician

One of our medications went from branded to generic. A lot of times, it is hard to do an...

Aug 2021
||
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Physician

There is no content that I know of that is not correct, inappropriate, or up to speed. Modernizing...

Aug 2021
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Physician

We use iPads all the time, so the system is very movable. EMA is very easy to use, and we don't feel...

Aug 2021
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Physician

Modernizing Medicine is constantly doing updates. We just had one recently, and if they see any bugs...

Aug 2021
||
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Physician

The executives are very involved when we go to an annual meeting and they are all there. But I...

Aug 2021
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Physician

Probably a gripe amongst a lot of doctors is how expensive EMA is on a monthly basis when compared...

Aug 2021
||
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Physician

Modernizing Medicine is looking at things coming down the pike and hitting questions and changes....

Aug 2021
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Physician

We looked at a bunch of EMRs, and we decided to go with EMA. We have been very happy with it. That...

Aug 2021
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Physician

EMA is definitely part of our long-term plans because the EHR can be a huge stressor to any doctor...

Aug 2021
||
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Physician

The biggest value of EMA is that so much is prebuilt. We may tweak little things that we add on or...

Aug 2021
||
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Manager

When we started the practice management side of things for the solution, the training that we...

Jul 2021
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Manager

There are things in EMA that have caused our practice to take many more steps than we need to. We...

Jul 2021
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Manager

EMA has the worst referral function that I have seen in any EHR that I have ever used. But we have...

Jul 2021
||
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Manager

EMA does its job. I would recommend it for a certain specialty. The solution's medical documentation...

Jul 2021
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Manager

There are some things that can be very frustrating in the solution that need to be fixed. The vendor...

Jul 2021
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Manager

When I have worked with the vendor's people on updates, they haven't always been helpful. They have...

Jul 2021
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Director

There are some redundancies in one of the solution's modules. When we first started building the...

Jul 2021
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Director

The solution's EMA updates are great. Every time that they add something to the system, that thing...

Jul 2021
||
(0)
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Director

The support that we have received from Modernizing Medicine has been good. We basically funnel...

Jul 2021
||
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Physician

When we have had meetings, Modernizing Medicine has asked me a couple of times to give my insight on...

Jul 2021
||
(0)
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Physician

Modernizing Medicine does a great job of tailoring the program to what the doctor does. Everything...

Jul 2021
||
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Physician

Modernizing Medicine doesn’t avoid nickel-and-diming. There is not a one-time monthly charge. It...

Jul 2021
||
(0)
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Physician

The Modernizing Medicine system is definitely different than our previous software. Modernizing...

Jul 2021
||
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Physician

If I have to say something that Modernizing Medicine could use improvement on, it would be who they...

Jul 2021
||
(0)
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Physician

During our initial training, there was a group of people we worked with, and then I felt like they...

Jul 2021
||
(0)
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Physician

As far as supporting the integration into our office goes, when we first started, that worked. We...

Jul 2021
||
(0)
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Director

I would buy the solution again. It is a very good EMR, and it is convenient to be able to do our...

Jul 2021
||
(0)
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Director

We don't have much in the way of training at this point with Modernizing Medicine, but when we look...

Jul 2021
||
(0)
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Nurse

We can send documents among the staff electronically through EMA. It works really well on the...

Jul 2021
||
(0)
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Nurse

There are a lot of tabs in EMA, especially for clerks at the front desk. We had a different system...

Jul 2021
||
(0)
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Nurse

We put photos into the system, and when we enlarge a photo on the iPad version, it widens the photo....

Jul 2021
||
(0)
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Manager

I like EMA. It flows very nicely, and navigation is easy. It is easy to operate, and it works very...

Jul 2021
||
(0)
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Manager

Customer Service for EMA is the vendor's downfall. Maybe I am old school because I like to discuss...

Jul 2021
||
(0)
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CEO/President

The billing module has helped us put charges in right away. It is good and bad in that sometimes the...

Jul 2021
||
(0)
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CEO/President

The vendor has improved the layout so that when we open the screen, we actually can see the visual...

Jul 2021
||
(0)
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CEO/President

The vendor never overpromises, but we wish they would strive more to attain some things. The main...

Jul 2021
||
(0)
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Manager

It is nice that the charges feed in from the EHR to the PM system. We are fairly pleased with the...

Jul 2021
||
(0)
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Manager

Sometimes, when the vendor does enhancements, things get broken, and we have to wait for them to get...

Jul 2021
||
(0)
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Manager

The vendor offers a lot with the base product, but we pay for anything extra. We would like to have...

Jul 2021
||
(0)
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Manager

The vendor needs to streamline things a little and do more things remotely. We like in-person...

Jul 2021
||
(0)
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Manager

Coming out of the COVID-19 pandemic, the vendor's support is now better. It was very bad when...

Jul 2021
||
(0)
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COO

EMA is a very different piece of software. It is the best EHR for our specialty. It is fantastic and...

Jul 2021
||
(0)
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COO

Recently, the vendor gave us a key contact. But if we need something, we have to start by calling...

Jul 2021
||
(0)
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COO

The vendor keeps most of their promises, but not all. They promised that a certain module would be...

Jul 2021
||
(0)
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COO

There are some tools that we think ought to be available and integrated that are not available, or...

Jul 2021
||
(0)
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Physician

In the past couple of years, the vendor has done a lot more bundling. In some ways, it is good that...

Jul 2021
||
(0)
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Physician

Modernizing Medicine almost feels a little bit like a cable company where we get a package but...

Jul 2021
||
(0)
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Physician

The first thing I have really been disappointed in with Modernizing Medicine is their image...

Jul 2021
||
(0)
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Physician

Some people get annoyed when the vendor does updates all the time, but I think the reason they...

Jul 2021
||
(0)
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Physician

Modernizing Medicine is excellent. They are a very good organization. They have a great product. I...

Jul 2021
||
(0)
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Physician

I am really happy with EMA. I hear horror stories from my colleagues in other places that don't like...

Jul 2021
||
(0)
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Physician

I wish that I could go in and edit some things ahead of time. I wish that could go into a master...

Jul 2021
||
(0)
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Manager

Modernizing Medicine rolled out the newest technology, but now there are other things that the...

Jul 2021
||
(0)
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Manager

The only lab results that appear in the patient portal are from an interface, and Modernizing...

Jul 2021
||
(0)
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Manager

This past year, Modernizing Medicine didn’t hire enough people to provide support. They didn’t do a...

Jul 2021
||
(0)
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Manager

When Modernizing Medicine does upgrades, they give us very short-term notice. Then they cancel them...

Jul 2021
||
(0)
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Manager

Modernizing Medicine needs to do something with their server farm because we have issues with...

Jul 2021
||
(0)
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Manager

What we like about EMA is its use in the exam room. With dermatology, there is so much that is image...

Jul 2021
||
(0)
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Manager

Modernizing Medicine needs to do a lot of work on their patient portal. We utilized their billing...

Jul 2021
||
(0)
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Manager

We have used EMA for a long time, and it has been great. It is easy to use and so functional. The...

Jun 2021
||
(0)
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Manager

The support from Modernizing Medicine is excellent. We get all of the help we need in a timely...

Jun 2021
||
(0)
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Physician

I have worked closely with three software solutions. One is my favorite, but EMA is a close second....

Jun 2021
||
(0)
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Physician

There are a few things in EMA that are a bit frustrating to me. While our slides are typically given...

Jun 2021
||
(0)
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Physician

There is something in EMA that is interesting and different from other systems. Let's say we have a...

Jun 2021
||
(0)
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Physician

If we have a diagnosis code, EMA does a really great job of linking the diagnosis, the microscopic...

Jun 2021
||
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Physician

Modernizing Medicine does seem to have various webinars for training. When the CARES act was coming...

Jun 2021
||
(0)
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Physician

It would be nice if there were more communication amongst different things. That is a problem with...

Jun 2021
||
(0)
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Physician

We can't use some of the functionality on a tablet that we could use on a laptop or desktop...

Jun 2021
||
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Physician

Overall, I have had very few complaints, and I am very happy. Mostly due to our laziness, we haven’t...

Jun 2021
||
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Physician

We converted from paper charts to the Modernizing Medicine system. It is the only modern EHR I have...

Jun 2021
||
(0)
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Physician

We haven’t really required a lot of direct communication with the vendor. We made a change a few...

Jun 2021
||
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Physician

Modernizing Medicine hosts webinars all the time. I haven’t been to any of them. Maybe I should have...

Jun 2021
||
(0)
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Physician

We have had the system for many years, and it is definitely better than it was in terms of...

Jun 2021
||
(0)
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Manager

I don't have any issues with EMA. Modernizing Medicine does a good job. They offer some pretty...

Jun 2021
||
(0)
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Manager

I never have to get Modernizing Medicine's executives involved because their people just do what...

Jun 2021
||
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Manager

I wish that the system's pathology and clinical labs could be attached to electronic faxes so that...

Jun 2021
||
(0)
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Manager

Modernizing Medicine is a forward-thinking company. They are always working on ways to improve the...

May 2021
||
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Manager

Modernizing Medicine's products and services are not always easily implemented or trained on. If...

May 2021
||
(0)
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Manager

Modernizing Medicine needs a lot more educational courses. When Modernizing Medicine rolls out a new...

May 2021
||
(0)
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Manager

There is a lot that Modernizing Medicine could improve on in their training. We can go online to...

May 2021
||
(0)
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Manager

The solution is what doctors that are coming out of school are looking for. It is easier to get new...

May 2021
||
(0)
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Manager

Modernizing Medicine has a modmed Communities page where suggestions are voted on, and it is laid...

May 2021
||
(0)
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Manager

Modernizing Medicine is not struggling; they are being anticompetitive. They are stonewalling...

May 2021
||
(0)
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Manager

I feel like the vendor only adds things if they are something they can charge for.

May 2021
||
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Manager

I pretty much only work with the tier-one people because it is hard to get a callback on anything...

May 2021
||
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Manager

We gave in-depth information about what we wanted to see in the system, but the things that we got...

May 2021
||
(0)
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Manager

Modernizing Medicine is a great and innovative company. They are always looking to be the best that...

May 2021
||
(0)
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Manager

Modernizing Medicine always has someone new in their support department. I don't know whether that...

May 2021
||
(0)
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Manager

Modernizing Medicine has been really good with how they charge. We like that EMA is an all-in-one...

May 2021
||
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Manager

When Modernizing Medicine updates something in their system, it sometimes feels like they take two...

May 2021
||
(0)
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Manager

We like EMA, but the vendor doesn't have the capability for us to schedule within it. There are a...

May 2021
||
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Manager

Our doctors really prefer the system in terms of our specialty because Modernizing Medicine is...

May 2021
||
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Manager

Modernizing Medicine does frequent updates, and they alert their providers about what those updates...

May 2021
||
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Manager

I have not really seen too much training for Modernizing Medicine, but everybody here is very well...

May 2021
||
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Manager

We call into a general call center for support. Modernizing Medicine is probably a little quicker to...

May 2021
||
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Manager

I am not aware of any instance where Modernizing Medicine promised something that they did not...

May 2021
||
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Manager

We have a faxing piece with EMA, and every month, we fax out records out of the program. The cost...

May 2021
||
(0)
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CEO/President

The system costs about four times more money than we were paying before, but it is very intuitive....

Apr 2021
||
(0)
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CEO/President

So far, the vendor is underpromising and overdelivering. That is the opposite of the case with our...

Apr 2021
||
(0)
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CEO/President

There was some training on the product ahead of time. The vendor gave us their sandbox to practice...

Apr 2021
||
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CEO/President

The system integrates with everything very easily. Our IT person was just in the system for a couple...

Apr 2021
||
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CEO/President

The sign-on process is instantaneous. It is very simple and easy to change our login credentials. We...

Apr 2021
||
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CEO/President

I haven’t needed to climb the chain to the vendor executives, but everyone I have dealt with has...

Apr 2021
||
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VP/Other Executive

Modernizing Medicine is easy to read and easy to use. My billers love the system. We are able to...

Mar 2021
||
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VP/Other Executive

There are two developers that make Modernizing Medicine's system, and they have two different names...

Mar 2021
||
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Manager

We have different packages that we get charged for. Now, when I call the vendor with problems, I...

Mar 2021
||
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Manager

When we implemented EMA, we had training via Webex presentations, and then we had Modernizing...

Mar 2021
||
(0)
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Manager

We have been successful with any piece of equipment that we have tried to integrate with EMA. That...

Mar 2021
||
(0)
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Manager

We are very happy with EMA. We had another system previously that we stopped using and went back to...

Mar 2021
||
(0)
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Manager

Every time I turn around, Modernizing Medicine is upgrading something else. They listen to their...

Mar 2021
||
(0)
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Manager

The quality of Modernizing Medicine's support is excellent. I never have a problem with the support....

Mar 2021
||
(0)
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Manager

The coding has changed a little bit, but we can still get to where we want to be financially. With...

Mar 2021
||
(0)
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Manager

I recommend EMA to somebody every week. I cannot say how many people I have spoken to about EMA and...

Mar 2021
||
(0)
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CIO

The product is very stable, and we have forged a great relationship with the vendor. I expect that...

Feb 2021
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(0)
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CIO

We have arrived at a pricing agreement with the vendor where they no longer nickel-and-dime us....

Feb 2021
||
(0)
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CIO

The ease of use is by far the biggest selling point of the system. It is intuitive, easy to use, and...

Feb 2021
||
(0)
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CIO

For any cloud-based platform, the ability to customize is very limited. That is not a unique problem...

Feb 2021
||
(0)
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CIO

There are things the vendor is doing in terms of delivering new technology to keep pace with...

Feb 2021
||
(0)
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CIO

Driving outcomes comes down to the outcomes we would like to measure. What the vendor wants to...

Feb 2021
||
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Manager

We got EMA several years ago and were still able to attest for meaningful use in that first quarter....

Dec 2020
||
(0)
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Manager

The practice management side needs a little tweaking, but I would highly recommend EMA. I know lots...

Dec 2020
||
(0)
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Manager

There is ongoing training, but the new side of the support platform is a little confusing. It is...

Dec 2020
||
(0)
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Manager

Modernizing Medicine is continually upgrading, tweaking, and changing. We have been with them for...

Dec 2020
||
(0)
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Manager

I like the tool as a whole. What I would like to see improve is the reporting and the training side....

Dec 2020
||
(0)
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Manager

We use the system because it can be specific to our specialty. The system is set up to have a scribe...

Dec 2020
||
(0)
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Manager

It is very helpful that we can do templates. If we are doing biopsies, it is very easy to put in...

Dec 2020
||
(0)
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Manager

The vendor doesn’t charge for every little thing; they are good. They do charge for every fax that...

Nov 2020
||
(0)
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Manager

The EMR is specific to ophthalmology, and that is helpful. There are some things that are specific...

Nov 2020
||
(0)
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Manager

The support is really good, and the vendor does have ongoing training. Their support line is quick...

Nov 2020
||
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