EMA (Dermatology, Orthopedics, and Ophthalmology)
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Aaron Gleave
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User Commentary

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Director

Things haven't gone as well as we anticipated that they would with the solution's practice...

Jun 2022
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CEO/President

Modernizing Medicine keeps some promises but not all. We have issues with Modernizing Medicine’s...

Jun 2022
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CEO/President

Modernizing Medicine does not do a good job of avoiding charges; they nickel-and-dime us for everything....

Jun 2022
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CEO/President

The process of getting new functionality from Modernizing Medicine is slow. Everything is on the...

Jun 2022
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CEO/President

Modernizing Medicine's solution is the gold standard. The vendor has a large percentage of the...

Jun 2022
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Physician

We are happy with the EHR. If we have a new employee, EMA is something they can pick up within a...

Jun 2022
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Physician

When it comes to nickel-and-diming, it is hard to compare the vendor with other vendors. We pay for...

Jun 2022
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Physician

We used to call the support line and get someone to answer right away, but as the vendor has become...

Jun 2022
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Manager

The vendor needs to have some kind of sales team reach out and speak with us rather than just...

May 2022
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Manager

When Modernizing Medicine releases an upgrade, we get a notice that they are upgrading and get a...

May 2022
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Manager

When we went live on the system years ago, it was a little bit of a crash-learning type of thing....

May 2022
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Manager

As a company, the vendor is always looking to improve and become more efficient. They understand...

May 2022
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Manager

The thing the vendor could always do better on is the initial training and onboarding. I will never...

May 2022
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Manager

Modernizing Medicine has a great enterprise package. They did charge for every little thing in the...

May 2022
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Manager

There is a reason we have been with the product for so long. It is dependable, easy to learn, and...

May 2022
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Manager

Anytime there is something new in the product to make things better, there is an added fee.

May 2022
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(0)
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Manager

There seem to be improvements to the training videos available to the staff. The vendor has a ton of...

May 2022
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Manager

It can be difficult to get in touch with someone on a regular basis if I have a question or a...

May 2022
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CEO/President

The most positive thing I have to say about the vendor is that the meetings they have are extremely...

May 2022
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CEO/President

I am surprised, but the solution is helping us make more money. We are collecting a higher...

May 2022
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CEO/President

EMA is a very easy system, and there has been a lot of discussion about electronic records recently....

May 2022
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CEO/President

We have a standing meeting with the vendor, and I can get ahold of the vendor anytime. We can reach...

May 2022
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CEO/President

The solution is easy, intuitive, and functional. There are some things that could be easier if they...

May 2022
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CEO/President

I have no interaction with the vendor's executive team at all. When I tried to have an interaction,...

May 2022
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CEO/President

I am really thrilled with the solution's outcomes. It is a really top-notch ophthalmology system....

May 2022
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Manager

EMA gets more intuitive the more that we use it. Everything is online. The solution has frequent...

May 2022
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Manager

Modernizing Medicine has a lot of solutions, but we can't choose the solutions that we use. We have...

May 2022
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Manager

Modernizing Medicine is getting bigger. It is harder for us to deal with them when we have issues...

May 2022
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Manager

Modernizing Medicine isn't very good with the third-party vendors that we want them to work with. As...

May 2022
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Manager

There are too many places to document things in EMA. I think having one place to document things is...

Apr 2022
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Manager

I like that EMA works well for billing and coding. It handles our specific codes really well, and...

Apr 2022
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Manager

There are a few things with EMA that are really hard to handle. For example, the pharmacy...

Apr 2022
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Manager

When we want an update, we have to log in to Modernizing Medicine's website. Then we have to wait to...

Apr 2022
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Manager

EMA works well for dermatology offices. I recommend it for other offices like ours. The system is...

Apr 2022
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Director

Modernizing Medicine has got some corporate philosophies that don’t align with how we feel the...

Feb 2022
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Director

Our account executive from Modernizing Medicine is phenomenal. We get quarterly views of the...

Feb 2022
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Director

The vendor needs to make core improvements in the product, like fixing old bugs and fixing stability...

Feb 2022
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Director

EMA generates a bill based on how we do a note. EMA does all the coding for us. We just have a...

Feb 2022
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Director

With Modernizing Medicine, we negotiated a really good contract starting out, and they have...

Feb 2022
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CEO/President

EMA is an easy system to use and is incredibly intuitive. I recently attended Modernizing Medicine's...

Jan 2022
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CEO/President

The people at Modernizing Medicine are excellent to work with. They have a high level of knowledge...

Jan 2022
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CEO/President

Our transition to EMA was quick and easy. Honestly, most people could be using this system with 80%...

Jan 2022
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CEO/President

I have not been super happy with the revenue cycle portion of EMA. That portion does not do...

Jan 2022
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CEO/President

The product does go down every now and then, but everything goes down every now and then.

Jan 2022
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CEO/President

Modernizing Medicine does not keep all their promises because their telehealth system is horrible. I...

Jan 2022
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CEO/President

We pay Modernizing Medicine a certain percentage for the whole product, so they do not charge for...

Jan 2022
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Director

Modernizing Medicine is both a vendor and a partner. Most of the time, they are a partner, but...

Jan 2022
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Director

EMA's appointment finder is supposed to be amazing, but the tool doesn't work. There are so many...

Jan 2022
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Director

I really like our account manager. That person works very hard for us.

Jan 2022
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Director

Our go-live with the PM piece had some problems and had a difficult setup. We weren't taken through...

Jan 2022
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Director

Modernizing Medicine's system does really well with ophthalmology. There are some enhancements that...

Jan 2022
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Director

EMA is not where we want it to be for insurance verification. We use another product that has more...

Jan 2022
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Director

Modernizing Medicine does nickel-and-dime us sometimes. We have to pay for training if we want it....

Jan 2022
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Manager

What is nice about EMA is that we always get PDFs from our patient outreach solution that tell us...

Dec 2021
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Manager

Modernizing Medicine’s support has been good. We have days every now and then when something...

Dec 2021
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Manager

Modernizing Medicine has been responsive to a lot of things we have been trying to get done, so I...

Dec 2021
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Manager

Modernizing Medicine works with us on reducing costs if we feel that is in the best interest of both...

Sep 2021
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Manager

EMA is efficient for our clinicians. They have more face time with the patient and less screen time...

Sep 2021
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Manager

I would like Modernizing Medicine to be more up front and transparent about their product road map....

Sep 2021
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Manager

I would like Modernizing Medicine to have a quicker turnaround time for enterprise client needs....

Sep 2021
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COO

Modernizing Medicine would potentially nickel-and-dime us if we let them. That depends on how the...

Sep 2021
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COO

Modernizing Medicine’s dermatology-specific solution fits our needs, and it is nice that it is...

Sep 2021
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COO

One thing Modernizing Medicine needs to improve is the connectivity of telehealth. I would also like...

Sep 2021
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Manager

We don’t use EMA for our scheduling because we use another system. However, we can pull codes from...

Aug 2021
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Manager

Service from Modernizing Medicine is fine. I have to initiate everything, but once I reach out,...

Aug 2021
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Manager

In the past, we haven’t had any problems with the updates from Modernizing Medicine. However, the...

Aug 2021
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Manager

When we schedule an appointment in our scheduling system, only the provider can see the schedule in...

Aug 2021
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Manager

I really like the reporting features in EMA, especially for CMS. The reporting features have a great...

Aug 2021
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VP/Other Executive

We are happy with EMA. It checks off a lot of the boxes that we need for EMR and PM systems. The...

Aug 2021
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VP/Other Executive

Modernizing Medicine's support has gone down over the last couple of years. When we first went live...

Aug 2021
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VP/Other Executive

I would like to see the vendor improve their pricing. I want them to package their products in a way...

Aug 2021
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VP/Other Executive

I would like to see the vendor be more proactive with their training. Their initial training was...

Aug 2021
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VP/Other Executive

I have had good interactions with Modernizing Medicine's executive team, but I have noticed that...

Aug 2021
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Manager

EMA is an extremely user-friendly system. The setup and go-live were the best we could have asked...

Aug 2021
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Manager

The system setup needs to be done by more than one person so that multiple users know how and where...

Aug 2021
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Physician

The support is very good. However, when we first started with Modernizing Medicine, we could call...

Aug 2021
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Physician

With any EHR, we are going to pay for our add-ons but not all the upgrades. As long as we pay our...

Aug 2021
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Physician

Modernizing Medicine is very good about having a release note. When they are going to upgrade...

Aug 2021
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Physician

Everyone was dreading the biggest changes, but it was really such an easy transition with...

Aug 2021
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Physician

There are several outreaches to do training. Modernizing Medicine has an annual meeting, and last...

Aug 2021
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Physician

I really have not found any issues or areas where EMA is deficient. Modernizing Medicine is always...

Aug 2021
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Physician

One of our medications went from branded to generic. A lot of times, it is hard to do an...

Aug 2021
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Physician

There is no content that I know of that is not correct, inappropriate, or up to speed. Modernizing...

Aug 2021
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Physician

We use iPads all the time, so the system is very movable. EMA is very easy to use, and we don't feel...

Aug 2021
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Physician

Modernizing Medicine is constantly doing updates. We just had one recently, and if they see any bugs...

Aug 2021
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Physician

The executives are very involved when we go to an annual meeting and they are all there. But I...

Aug 2021
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Physician

Probably a gripe amongst a lot of doctors is how expensive EMA is on a monthly basis when compared...

Aug 2021
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Physician

Modernizing Medicine is looking at things coming down the pike and hitting questions and changes....

Aug 2021
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Physician

We looked at a bunch of EMRs, and we decided to go with EMA. We have been very happy with it. That...

Aug 2021
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Physician

EMA is definitely part of our long-term plans because the EHR can be a huge stressor to any doctor...

Aug 2021
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Physician

The biggest value of EMA is that so much is prebuilt. We may tweak little things that we add on or...

Aug 2021
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Manager

When we started the practice management side of things for the solution, the training that we...

Jul 2021
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Manager

There are things in EMA that have caused our practice to take many more steps than we need to. We...

Jul 2021
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Manager

EMA has the worst referral function that I have seen in any EHR that I have ever used. But we have...

Jul 2021
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Manager

EMA does its job. I would recommend it for a certain specialty. The solution's medical documentation...

Jul 2021
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Manager

There are some things that can be very frustrating in the solution that need to be fixed. The vendor...

Jul 2021
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Manager

When I have worked with the vendor's people on updates, they haven't always been helpful. They have...

Jul 2021
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Director

There are some redundancies in one of the solution's modules. When we first started building the...

Jul 2021
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Director

The solution's EMA updates are great. Every time that they add something to the system, that thing...

Jul 2021
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Director

The support that we have received from Modernizing Medicine has been good. We basically funnel...

Jul 2021
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Physician

When we have had meetings, Modernizing Medicine has asked me a couple of times to give my insight on...

Jul 2021
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Physician

Modernizing Medicine does a great job of tailoring the program to what the doctor does. Everything...

Jul 2021
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Physician

Modernizing Medicine doesn’t avoid nickel-and-diming. There is not a one-time monthly charge. It...

Jul 2021
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Physician

The Modernizing Medicine system is definitely different than our previous software. Modernizing...

Jul 2021
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Physician

If I have to say something that Modernizing Medicine could use improvement on, it would be who they...

Jul 2021
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Physician

During our initial training, there was a group of people we worked with, and then I felt like they...

Jul 2021
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Physician

As far as supporting the integration into our office goes, when we first started, that worked. We...

Jul 2021
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Director

I would buy the solution again. It is a very good EMR, and it is convenient to be able to do our...

Jul 2021
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Director

We don't have much in the way of training at this point with Modernizing Medicine, but when we look...

Jul 2021
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Nurse

We can send documents among the staff electronically through EMA. It works really well on the...

Jul 2021
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Nurse

There are a lot of tabs in EMA, especially for clerks at the front desk. We had a different system...

Jul 2021
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Nurse

We put photos into the system, and when we enlarge a photo on the iPad version, it widens the photo....

Jul 2021
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Manager

I like EMA. It flows very nicely, and navigation is easy. It is easy to operate, and it works very...

Jul 2021
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Manager

Customer Service for EMA is the vendor's downfall. Maybe I am old school because I like to discuss...

Jul 2021
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CEO/President

The billing module has helped us put charges in right away. It is good and bad in that sometimes the...

Jul 2021
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CEO/President

The vendor has improved the layout so that when we open the screen, we actually can see the visual...

Jul 2021
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CEO/President

The vendor never overpromises, but we wish they would strive more to attain some things. The main...

Jul 2021
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Manager

It is nice that the charges feed in from the EHR to the PM system. We are fairly pleased with the...

Jul 2021
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Manager

Sometimes, when the vendor does enhancements, things get broken, and we have to wait for them to get...

Jul 2021
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Manager

The vendor offers a lot with the base product, but we pay for anything extra. We would like to have...

Jul 2021
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Manager

The vendor needs to streamline things a little and do more things remotely. We like in-person...

Jul 2021
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Manager

Coming out of the COVID-19 pandemic, the vendor's support is now better. It was very bad when...

Jul 2021
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COO

EMA is a very different piece of software. It is the best EHR for our specialty. It is fantastic and...

Jul 2021
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COO

Recently, the vendor gave us a key contact. But if we need something, we have to start by calling...

Jul 2021
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COO

The vendor keeps most of their promises, but not all. They promised that a certain module would be...

Jul 2021
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COO

There are some tools that we think ought to be available and integrated that are not available, or...

Jul 2021
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Physician

In the past couple of years, the vendor has done a lot more bundling. In some ways, it is good that...

Jul 2021
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Physician

Modernizing Medicine almost feels a little bit like a cable company where we get a package but...

Jul 2021
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Physician

The first thing I have really been disappointed in with Modernizing Medicine is their image...

Jul 2021
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Physician

Some people get annoyed when the vendor does updates all the time, but I think the reason they...

Jul 2021
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Physician

Modernizing Medicine is excellent. They are a very good organization. They have a great product. I...

Jul 2021
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Physician

I am really happy with EMA. I hear horror stories from my colleagues in other places that don't like...

Jul 2021
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Physician

I wish that I could go in and edit some things ahead of time. I wish that could go into a master...

Jul 2021
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Manager

Modernizing Medicine rolled out the newest technology, but now there are other things that the...

Jul 2021
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Manager

The only lab results that appear in the patient portal are from an interface, and Modernizing...

Jul 2021
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Manager

This past year, Modernizing Medicine didn’t hire enough people to provide support. They didn’t do a...

Jul 2021
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Manager

When Modernizing Medicine does upgrades, they give us very short-term notice. Then they cancel them...

Jul 2021
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Manager

Modernizing Medicine needs to do something with their server farm because we have issues with...

Jul 2021
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Manager

What we like about EMA is its use in the exam room. With dermatology, there is so much that is image...

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Modernizing Medicine needs to do a lot of work on their patient portal. We utilized their billing...

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We have used EMA for a long time, and it has been great. It is easy to use and so functional. The...

Jun 2021
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The support from Modernizing Medicine is excellent. We get all of the help we need in a timely...

Jun 2021
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