NextPatient Commentary
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Subject Expert
Steve VanWagenen
Engagement Partner
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User Commentary
Relationship
I like the responsiveness of NextPatient. They always seem to be pushing the envelope. Sometimes I...
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Relationship, Product
NextPatient does some Google surveys where they are responsible for sending out the initiation link...
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Relationship
NextPatient always seems to know where we want to go with something. If I decide to do something...
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Product
The text-to-pay feature in NextPatient is the gift that keeps giving. I haven’t seen patients...
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Value
I have definitely recommended NextPatient. Another organization was very nervous about going to a...
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Product
When we actually register a new patient in NextPatient, I would love to know how much I’m going to...
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Relationship, Product
We work with NextPatient on a lot of new features they plan to use, so NextPatient is very much a...
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Product
We talk to a few people at NextPatient pretty frequently, and we get visibility and a quick response...
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Value
We are extraordinarily happy with NextPatient, but we just implemented a product for patient...
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Relationship
I love our NextPoint contact. When I get hold of them, they are phenomenal, but NextPatient doesn't...
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Product
There are certain things we would love to do with NextPatient that it doesn't do. We would like...
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Product
I would like to be able to search by the patient's name in NextPatient. When a patient calls and...
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Product
When we create a template schedule in NextPatient, we sometimes have to make adjustments with...
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Relationship
NextPatient offers a really good product, but there are some things they could improve. Our...
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Relationship, Operations
If we have needed something or struggled to figure something out, we have reached out to...
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Value
With NextPatient, we get very nickel-and-dimed. We pay for what we get, and that can be a little...
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Operations
The vendor doesn’t have any training contained in the platform, but we do have an account manager...
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Relationship
I have a dedicated account manager from NextPatient, so I have this person's direct email and...
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Relationship, Product
I would like NextPatient to just keep doing what they have been doing, and that is great customer...
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Product
NextPatient has an automated wait list, and that is great. We have a button that has a direct...
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Loyalty
We chose NextPatient because of the user experience. Booking is extremely simple for the patient;...
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Loyalty
NextPatient is maybe part of our long-term plans. They aren't able to do everything that I want them...
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Relationship
Regarding support, NextPatient always gets back to me, but I usually get told that their system just...
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Relationship
I usually email my account manager my problem, and then they either take care of it if they can,...
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Product
If referring the NextPatient system to someone, I would tell them what its current capabilities are...
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Value
NextPatient's pricing is based on our locations, and it's pretty steady. It's more of a flat rate...
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Operations
We are not told when new things are rolled out. I constantly have to check in with our account...
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Product
I love NextPatient because they just have so much. I really like the way that the system does...
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Relationship
Whenever I have a question, the product manager from NextPatient is there. They are very friendly...
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Culture, Value
NextPatient has a salesperson I have dealt with for a few years now who oversells the product. They...
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Product
NextPatient has a text-to-pay feature. We can send out text messages to the patients with balances,...
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Product
NextPatient needs to watch their biggest integrations and be on top of what integrated vendors are...
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Relationship
In the few years we have known NextPatient, they have launched a couple of things, but they haven't...
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Operations
NextPatient was very good at implementing their system. Our implementation was great. Their support...
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Product
NextPatient integrates with our point-of-sale system very well, and that is good. However, our old...
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Relationship
NextPatient has been great. We like their system and their team. NextPatient is probably pretty...
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Culture, Relationship
NextPatient has been very good at keeping all promises, where most vendors don't. With another group...
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Value
NextPatient has a model of providing a new service and indicating it is for X providers. But they...
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Loyalty
We won’t switch from NextPatient soon. But we have Band-Aided systems, including NextPatient, on top...
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Loyalty, Product
NextPatient has a lot of features that are great. There are a few things that I wish NextPatient...
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Relationship
NextPatient is phenomenal at support. I don't know whether it is just the person we have had. In...
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Operations, Product
The main things that we have hired NextPatient to do, including booking online appointments and...
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Relationship, Product
I recommend NextPatient. I'm happy to do that. They are a great organization and a great team. We...
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Relationship, Product
I'm only grading NextPatient’s delivery of new technology as high as I am because the text-to-pay...
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Operations
NextPatient really doesn't participate in training at all. If they are offering it, they are not...
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Loyalty, Product
Some of the things with NextPatient have been great. NextPatient’s text-to-pay and billing stuff...
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Product, Value
NextPatient has helped in a lot of different ways. The biggest outcomes we get from using...
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Relationship
Overall, NextPatient’s implementation services are good. NextPatient is extremely receptive and...
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Relationship, Product
NextPatient is fairly responsive. At various points in our growth process with them, they have...
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Relationship, Product
There have been plenty of times where some glitches have happened or some things have gone on, and I...
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Product
There are lots of things that need strong improvement and retooling in NextPatient's solution to...
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Operations
NextPatient doesn't really do ongoing training. They do initial training, and they train us for sure...
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Product
There are a lot of really frankly annoying front-end things in NextPatient that we have to deal...
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Product
It would be nice if we could put the insurance plan in the solution because for certain plans, we...
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Relationship
The customer service from NextPatient is really good. They are very quick to respond to us and...
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Loyalty, Product
Due to the nature of our practice, we have a lot of vendor partners because we don't have an...
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Product
One drawback with NextPatient is that we can't calculate and tabulate our ROI because the system...
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Relationship
We liked the accessibility of NextPatient's salesperson, and our actual client manager was extremely...
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Culture, Relationship
I don’t use NextPatient’s customer support. I just email my sales representative, and they get back...
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Product
NextPatient is pretty straightforward. The vendor just walks us through everything. The system was...
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Loyalty, Product
NextPatient is great as a backup for a lot of things. When our EHR went down, I could get on...
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Product
Using NextPatient, we can create video meetings for our telemedicine, and the surveying is great for...
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Loyalty
We are looking at other options because there is just so much new stuff coming out with the advent...
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Product
NextPatient has integrations for what we want, but their system isn't integrated with our EHR. With...
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Loyalty, Product
NextPatient needs to keep up with the times. There are more comprehensive services than what they...
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Commentary Summary
Comment Type Breakout