NextPatient Commentary
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Subject Expert
Steve VanWagenen
Engagement Partner
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User Commentary
Product
I love NextPatient because they just have so much. I really like the way that the system does...
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Relationship
Whenever I have a question, the product manager from NextPatient is there. They are very friendly...
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Culture, Value
NextPatient has a salesperson I have dealt with for a few years now who oversells the product. They...
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Product
NextPatient has a text-to-pay feature. We can send out text messages to the patients with balances,...
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Product
NextPatient needs to watch their biggest integrations and be on top of what integrated vendors are...
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Relationship
In the few years we have known NextPatient, they have launched a couple of things, but they haven't...
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Operations
NextPatient was very good at implementing their system. Our implementation was great. Their support...
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Product
NextPatient integrates with our point-of-sale system very well, and that is good. However, our old...
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Relationship
NextPatient has been great. We like their system and their team. NextPatient is probably pretty...
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Culture, Relationship
NextPatient has been very good at keeping all promises, where most vendors don't. With another group...
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Value
NextPatient has a model of providing a new service and indicating it is for X providers. But they...
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Loyalty
We won’t switch from NextPatient soon. But we have Band-Aided systems, including NextPatient, on top...
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Loyalty, Product
NextPatient has a lot of features that are great. There are a few things that I wish NextPatient...
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Relationship
NextPatient is phenomenal at support. I don't know whether it is just the person we have had. In...
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Operations, Product
The main things that we have hired NextPatient to do, including booking online appointments and...
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Relationship, Product
I recommend NextPatient. I'm happy to do that. They are a great organization and a great team. We...
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Relationship, Product
I'm only grading NextPatient’s delivery of new technology as high as I am because the text-to-pay...
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Operations
NextPatient really doesn't participate in training at all. If they are offering it, they are not...
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Loyalty, Product
Some of the things with NextPatient have been great. NextPatient’s text-to-pay and billing stuff...
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Product, Value
NextPatient has helped in a lot of different ways. The biggest outcomes we get from using...
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Relationship
Overall, NextPatient’s implementation services are good. NextPatient is extremely receptive and...
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Relationship, Product
NextPatient is fairly responsive. At various points in our growth process with them, they have...
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Relationship, Product
There have been plenty of times where some glitches have happened or some things have gone on, and I...
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Product
There are lots of things that need strong improvement and retooling in NextPatient's solution to...
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Operations
NextPatient doesn't really do ongoing training. They do initial training, and they train us for sure...
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Product
There are a lot of really frankly annoying front-end things in NextPatient that we have to deal...
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Product
It would be nice if we could put the insurance plan in the solution because for certain plans, we...
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Relationship
The customer service from NextPatient is really good. They are very quick to respond to us and...
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Loyalty, Product
Due to the nature of our practice, we have a lot of vendor partners because we don't have an...
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Product
One drawback with NextPatient is that we can't calculate and tabulate our ROI because the system...
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Relationship
We liked the accessibility of NextPatient's salesperson, and our actual client manager was extremely...
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Culture, Relationship
I don’t use NextPatient’s customer support. I just email my sales representative, and they get back...
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Product
NextPatient is pretty straightforward. The vendor just walks us through everything. The system was...
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Loyalty, Product
NextPatient is great as a backup for a lot of things. When our EHR went down, I could get on...
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Product
Using NextPatient, we can create video meetings for our telemedicine, and the surveying is great for...
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Loyalty
We are looking at other options because there is just so much new stuff coming out with the advent...
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Product
NextPatient has integrations for what we want, but their system isn't integrated with our EHR. With...
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Loyalty, Product
NextPatient needs to keep up with the times. There are more comprehensive services than what they...
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Loyalty, Relationship
We selected NextPatient because of the team; their people are really smart. I love working with...
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Product
With NextPatient, we have increased appointments booked and decided. Patients can book an...
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Relationship, Product
We are in healthcare, and not everyone is tech savvy. I seem to be the only one actively using...
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Product
Self-reporting is an area of opportunity for NextPatient. I would like regular, automated reports...
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Product
Any software, including NextPatient's, could be better. They could add some AI to it. I'm surprised...
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Relationship
With NextPatient, I suggest that the customer know what they want and how the schedule is set up and...
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Operations
NextPatient hasn’t provided training materials. If there are any new features, we don't really get...
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Relationship
We selected NextPatient for their customer service. Our customer service representative is a phone...
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Loyalty, Product
Our biggest outcome from using NextPatient is online scheduling; that was an outcome that we wanted...
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Relationship, Product
NextPatient doesn't really need to deliver new technology, but they don't ever. They don’t make many...
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Product, Value
NextPatient does our appointment reminders and online scheduling. It makes things very patient...
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Relationship
NextPatient always seeks out our feedback and what we would like to have happen with the platform in...
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Operations, Product
What would be useful is some app demo material so that our staff members who help patients navigate...
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Product
With NextPatient, there is a consent-form protocol where we can load our forms into a check-in...
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Product
Anytime we have a question, we just hop on a call with NextPatient and walk through it. The way the...
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Relationship, Product
NextPatient’s ease of use is mixed. If I were alone and unafraid, I would rate it in the middle to...
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Product
To access their to-do list with NextPatient, patients must retrieve a six-digit code from either...
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Relationship
Our representative and the customer service we receive are outstanding. If there is a problem, it is...
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Operations
Our implementation with NextPatient was very smooth and easy. I would tell other customers to enjoy...
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Product
NextPatient is keeping pace with everything that we are looking to do. One technology improvement...
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Product, Value
The price point is really good. NextPatient’s flexibility to focus on the things that we find...
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Product
We are happy with what NextPatient provides us. We are very specific about the communication that...
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Relationship
I think one of the things that sets NextPatient apart is their incredible customer service. They are...
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Culture
I had several sales calls with NextPatient, and I was always saying that the system was not going to...
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Relationship
We are using NextPatient for online scheduling. We chose to use the system instead of hiring another...
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Culture
When NextPatient was doing their sales pitch, we told them that we had been promised the moon lately...
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Product
With the online scheduling, people will do workarounds; they will click all the buttons to get...
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Relationship, Product
The key strength of the software is how easily it integrates with everything we have. I don't know...
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Value
NextPatient does not nickel-and-dime us. Regardless of whatever package we are on, they have told us...
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Value
When we started using the text-to-pay function in NextPatient, in the first week through that...
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Operations
Our implementation person, who still works with us, was fantastic the whole time. We really knew...
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Operations
Our implementation of NextPatient was extremely fast because we really wanted it to go live. We...
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Product
I drink the NextPatient Kool-Aid so much that I have trouble thinking of something they can improve...
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Operations
We don't have a lot of ongoing training with NextPatient, but it is available. There is definitely...
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Loyalty
We decided to go with NextPatient's system because we were going to lose some functionalities with...
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Relationship
If I ever needed anything, the vendor would do it. They are very communicative, and it does not take...
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Culture
The NextPatient salespeople were very matter of fact without being pushy. They knew they had a good...
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Product
We started with NextPatient for online scheduling and reminders, and our EHR at the time couldn't...
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Value
NextPatient doesn't nickel-and-dime us on services. They don't do any long-term contracts, so they...
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Product, Value
NextPatient provides us with several different services. We have two-way texting with our patients,...
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Relationship, Product
We do have some issues here and there with NextPatient, but those issues aren't all the vendor's...
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Operations
We didn’t require very much training, and NextPatient isn’t providing additional training for us....
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Operations
The implementation of NextPatient was very quick. We had a quick turnaround time to get things...
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Relationship
NextPatient's people are very responsive, straightforward, and helpful. I have a good relationship...
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Product
The base product is pretty decent. NextPatient is not a bad platform. There is some decent...
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Loyalty, Product
For the size and the maturity of our organization, we are at a point where we want to be doing a lot...
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Product
Our EHR vendor chooses to leave a lot of stuff closed, like closed APIs. There are just a lot of...
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Relationship
It feels like there is a disconnect between NextPatient’s customer service team and the development...
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Product
The vendor could improve the solution by providing a dashboard to look at as a business runner and...
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Loyalty, Relationship, Product
NextPatient’s development timeline is always very loose. Very rarely are dates actually hit. There...
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Product
The only problem I have had with NextPatient's solution is that I would like more reporting tools...
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Relationship
The NextPatient representative that I am connected to has always been great with communication. I...
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Loyalty, Value
NextPatient's solution has been working great. The main reason we were looking into the solution was...
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Relationship, Value
I love the fact that NextPatient has the personalized customer service of a small business, and...
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Loyalty, Relationship
We selected NextPatient's system because of its simplicity. I have dealt with other vendors before...
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Product
My advice to someone implementing the system would be to take advantage of the communication that...
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Product
Our end users love NextPatient's system. When we went live with a digital check-in, that was one of...
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Product
The only real negative of the system is that the required fields on the system's forms currently...
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Relationship, Product
NextPatient provides white-glove service because they do everything for us. We build out online...
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Loyalty, Product
We have a little issue with NextPatient's system. That issue isn't on the patient side. It is more...
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Loyalty, Relationship
NextPatient is working on a fix for one of our issues, but we are also working with our account...
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Relationship
NextPatient has been an amazing partner to work with. We are in touch with our account manager...
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Loyalty, Product
With NextPatient's system, we expect to achieve a simple check-in experience for our patients. We...
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Product, Value
We are achieving our goals. Right now, the system is providing exactly what we wanted it to do....
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Product, Value
Patients get emails ahead of their appointment, and they click a link and get the information that...
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Loyalty
We chose NextPatient because we knew that it integrated with our EHR. We went to a conference, and...
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Relationship, Product
The system works great. It is so seamless to implement it with the things that we do. We use a bunch...
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Culture
When we spoke with the salesperson, they did give some promises that NextPatient was not capable of...
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Product
I have heard the patient self-scheduling piece is very user-friendly. I know a lot of people who...
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Product, Value
NextPatient is our online scheduling solution. What is amazing is that it can schedule a lot of our...
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Product
The post-visit reviews have been great. I feel like our reviews have been growing like crazy because...
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Operations
One of the nice things was our representative gave us information on people locally who were using...
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Product
When patients cancel their appointments, we get notified, and when we click in NextPatient, we can't...
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Relationship
I don't know how the system can improve because it does such a simple service that we don't really...
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Relationship, Product
There are a couple of things that involve code. There is some coding I can't do on some of the...
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Culture, Value
The vendor absolutely keeps their promises and then some. They are very up front if there is an...
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Operations
The representative that we were working with just laid things out and gave us homework to do in...
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Culture, Value
NextPatient doesn't charge us for every little thing. They are very up front about their pricing,...
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Operations
Being able to train multiple people instead of just one person on NextPatient would have been...
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Product
NextPatient drops things in as a PDF, so the system doesn't autofill anything. We still have to...
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Operations
I would tell a customer implementing NextPatient to make sure that they work with their account...
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Loyalty
We went with NextPatient because we wanted to offer online scheduling to our referring providers and...
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Product
I like the online scheduling piece of NextPatient. Our referring providers really enjoy being able...
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Operations
NextPatient’s rollout and implementation are really good. The vendor really helps throughout the...
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Relationship, Product
I haven't seen any upgrades in the few years’ time that we have been with NextPatient. Also, there...
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Relationship
I used to really speak highly of NextPatient’s customer service with their account manager, but as...
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Relationship, Product
I wish there were more customization based on appointment types and different locations or provider...
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Product
The opportunity for improvement for NextPatient would be enhanced reporting capabilities.
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Relationship
The advice I would give a customer who is implementing NextPatient's system is to take advantage of...
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Relationship, Product
We get no real complaints from patients about NextPatient. My only measure is if a patient calls us...
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Product
NextPatient provides online scheduling functionality for patients interested in booking an...
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Product, Value
We like the fact that patients using this solution can take ownership of their schedule and have...
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Product, Value
The system is user-friendly, and the customer service that we have had since the initial phone calls...
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Product, Value
Depending on the month, NextPatient has helped us with our no-show rates. No-shows are an ongoing...
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Loyalty, Relationship
Our organization was able to speak with some of the upper executives, so NextPatient is willing to...
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Operations
The best advice would be to have a really firm grip on what the scheduling templates look like so...
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Relationship
Our customer service representative is fantastic. I could call them right now, and they would answer...
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Loyalty, Product
The functionality of the queue for one of our facilities is not working quite as well as we had...
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Product, Value
The online appointment scheduling is great. It has definitely been utilized by new patients as well...
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Product, Value
I don't know whether we considered any other vendors of the same nature as NextPatient. I would just...
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Relationship, Operations
Customers should make sure they have a superuser who knows how to use the system. The customer...
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Product
If the customer needs a good texting platform as well as an easy way for patients to make online...
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Product
I think NextPatient is currently working on this, but it would be nice for them to have certain set...
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Product, Value
The system has created efficiencies for sure, and I think it has helped our online presence. It...
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Relationship, Value
NextPatient helps us to make online appointments. They have also helped us with our online presence...
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Loyalty, Product
The texting platform is fairly easy to use for patients as well as staff. Once we set up a way to...
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Value
I do a lot of sales calls, and I get told that a product can do a lot of things. NextPatient's...
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Product
NextPatient could use a bit of tweaking with the interface for the self-scheduling customer-facing...
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Operations
The implementation of NextPatient was really streamlined. The vendor advised us the whole time, and...
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Relationship
The main key strength of NextPatient is customer service. Our account manager is incredible and...
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Loyalty, Product
NextPatient is always innovating, adding new features, and tweaking existing features. In this...
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Value
NextPatient was pretty competitive with pricing, and they were willing to negotiate with us. I don't...
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Loyalty
NextPatient's system is a multipronged platform that provides reminders, self-scheduling, texting,...
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Product
NextPatient is very user-friendly and reliable. The interface for the staff is really easy to...
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Relationship
NextPatient is a partner of Nextech, and they seem to know all of the little niches that complete...
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Loyalty, Relationship, Product
NextPatient is really geared toward patients. They have really drilled down for that. Their whole...
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Commentary Summary
Comment Type Breakout